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Supervisory
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HR Coaching
HR • TRAINING • RECRUITMENT Our Solutions - Your Success
Build an organisation’s entire development journey around the world’s leading personality tool The Myers-Briggs® (MBTI®) Step I instrument is a simple yet highly versatile tool that helps businesses address a wider range of issues than any other instrument. With an unparalleled pedigree, it has helped millions of people around the world to gain a deeper understanding of themselves and how they interact with others, hitting at the heart of who they are and inspiring them to significantly increase their effectiveness. The MBTI tool delivers reliable personality insights, helping to drive tangible improvements to working relationships and productivity for individuals, teams and whole organisations. By embedding MBTI Step I into your organisation, you will lay a positive foundation of type knowledge that can be applied repeatedly to multiple business issues over time, giving the tool a unique longevity unrivalled by other instruments, and providing excellent value. Equally, the tool can be used to zoom in on a specific business need, producing focused improvements. Starting with a basic understanding of simple personality differences, the Myers-Briggs assessment provides a common language to easily explain the complexities of different personalities. Achieving your performance goals doesn’t have to be complicated. The range of easy-to-use, insightful reports that can be generated from MBTI Step I allows individuals to perfect their skills, and organisations to get the very best out of their talent.
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Recommended for anyone who works anywhere other than a one-man capsule in outer space (and arguably even then...)! Andrew McAllister, Foreign and Commonwealth Office
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Benefits Cover any development need wi th a single tool tha t you can keep coming ba ck to as new questions a rise Sa ve ti me and money by gaining ma ximum benefi t from a single ques tionnaire, building up knowledge and experience cumula ti vel y Deli ver quality-assured resul ts tha t address a wi der range of business issues than any other personality assessment Access the deep personali ty insights needed to get to the root of diffi cul t devel opment challenges, unders tanding the whole person Crea te a more producti ve working cul ture with a si mple, a ccessible framework for identifyi ng personality differences and similari ties
Key features Uniquel y combines deep personality i nsight wi th broad coverage of business issues Sorts people into one of 16 eas y-to-remember types, providi ng a common language tha t a cknowledges tha t all types ha ve value Ca rries outs tanding credentials, backed by over 6,000 independent resea rch papers , for resul ts you can trust Provides powerful problem-sol ving wi th comprehensi ve appli cation reports tha t let you get s traight to the hea rt of a single issue, or work through a broad spectrum of appli ca tions
Applications Team development Leadership development Communica tion Conflict management Decision-making Stress mana gement Ca reer development Cha nge Coa ching Improved sales negotiation
Powerful problem solving The MBTI tool comes with a range of po werful repo rts, ranging from a basic summary of preferen ces to an in-depth exploration of a particula r area .
Interpretive Report for Organisations Acts as the basis for the first feedback session, by giving MBTI scores along with in-depth analysis of strengths at work and areas for improvement
Personal Impact Report Supports a comprehensive development experience with a single report, by applying MBTI type knowledge to eight key development areas: work style, communication, teams, decisionmaking, leadership, conflict, stress and change
Team Report Goes beyond group feedback, revealing the way a team thinks and works and how to raise its game, with ready-made action steps
Communication Style Report (English only) Eliminates obstacles to business objectives by showing people how they communicate and how they can adapt this approach for others, with clear strategies for success
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Decision-Making Style Report (English only) Enables individuals to make better -quality business decisions by recognising how personality affects decision-making, with practical tips for improvement
Conflict Style Report (English only) Prevents damaging and wasteful conflict and improves business effec tiveness by highlighting how to recognise and adapt to conflict situations
Stress Management Report (English only)
Trust has improved considerably across the team and each member is empowered to bring his unique styles into the management of the company. The team is able to get to the core of problems much more effectively and efficiently with a collective ownership of the final solution. Jes Damsted, CEO, Forca, Denmark
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Tim Evans, Psysoft
Improves effectiveness and reduces the risk of burnout by recognising the early signs and likely triggers of stress, and providing techniques to prevent it
Career Report (English only)
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After qualifying, it was very easy to apply the training by using the online OPPassessment system to generate detailed MBTI reports.
Language availability
Provides a solid basis for productive career counselling by showing how personality influences career choices and subsequent career
OPP provides MBTI assessments and reports in many languages, and is continually expanding this availability. Please visit www.opp.com/languages for details. Established in Oxford in 1989, OPP is the European distributor of the MBTI instrument and provides psychometric instruments and HR services around the world.
www.compassjersey.com
Tele: 887933
jacqui@compassjersey.com
® MBTI, the MBTI logo, Myers-Briggs Type Indicator and Myers-Briggs are trade marks or registered trade marks of the MBTI Trust, Inc. OPP Ltd is licensed to use the trade marks in Europe. ® OPP is a registered trade mark of OPP Ltd.
Drive organisational effectiveness with highly personalised development The Myers-Briggs® (MBTI®) Step II instrument looks beyond the type framework of Step I and uncovers the many different facets of personality that make each individual unique. Putting type under the microscope allows you to translate the broad-brush revelations of Step I into sharp, practical acuity, without losing any of the inspirational edge that you've already experienced with Step I. The beauty of the Step II framework is that it uncovers the nuances of personality within type preferenc es, so you can create highly personalised development plans that have a truly dramatic impact on performance and effec tiveness. This depth of insight helps highlight how you are different to people of the same type, and where you have similarities with opposite types, making it perfect for coaching and team development. Step II can also assist people in discovering their true Step I best-fit type if this has been an area of difficulty, and knowledge of Step II can even inform your practice as a Step I practitioner, allowing you to add considerable depth of expertise to your skillset. Dramatically raise performance with the powerful development planning that Step II provides, and enjoy the positive impact on business results it delivers.
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Benefits Improve performance and effecti veness using a personalised development plan tha t is perfect for coa ching Accelera te development by uncovering aspects of personality that can be confusing, providing a basis for concrete a ction planning Dri ve tea m cohesi veness by revealing how people of the same type can be di fferent, and those of opposi te types can be simila r
Key features Build on MBTI Step I wi th powerful , in-depth insights about the unique wa y you personall y express your preferences Provides personalised informa tion about how you di ffer from your Step I type using fi ve beha vioural fa cets wi thin ea ch di chotomy Shows how s trongl y your pers onality is consistent wi th your type Provides detailed development a ctions for the wa y you communi ca te, ma ke decisions, and deal wi th change and confli ct Hel ps resol ve Step I ‘best-fit’ dilemmas by identi fying your personal type inconsistencies
Applications Team development
The main attraction of Step II for us is that it confirms for people that even though the main 16 types provide valid, resonant and accurate descriptions of people, each individual is still a unique person. It allows us to show them how they can develop not just through their fourletter type, but also through how they express that type as an individual. Marc Potvin, Managing Director, ACT
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Leadership development Communica tion Conflict management Decision-making Cha nge Coa ching
Precise, insightful reporting
Step II Interpretive Report This highly personalised report provides a complete account of Step II results, acting as a ready-made personal development plan. Able to hit right at the heart of who someone is, it presents an impressive degree of detailed information, whilst remaining accessible – providing the support you need to drive high performance.
Ever wondered how an ‘Imaginative’ ISTJ is different to a ‘Practical’ INTJ? Step II will give you the answer!
This report can be used to improve communication, m ake better decisions, manage change and deal w ith conflict.
Features Includes a short recap of a pers on’s Step I type, meaning you can s ta rt any MBTI development wi th this report Displa ys results on ea ch of the 20 fa cets in a clea r, graphi cal wa y Explains the concepts of in-preference fa cet resul ts and out-ofpreference s cores, des cribing the impli ca tions for how the person expresses thei r type Applies the results to improvi ng communi ca tion, ma king better decisions , mana ging cha nge and dealing wi th confli ct, gi ving clear, a ctionable steps for development Hel ps resol ve Step I type dilemmas
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We chose the Step II instrument because it gives the partners something new. It gives people more insight into their behaviours. Nicki Jefferies, Regional HR Director, Ernst & Young
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Language availability OPP provides MBTI assessments and reports in many languages, and is continually expanding this availability. Please visit www.opp.com/languages for details. Established in Oxford in 1989, OPP is the European distributor of the MBTI instrument and provides psychometric instruments and HR services around the world.
www.compassjersey.com
Tele: 887933
jacqui@compassjersey.com
® MBTI, the MBTI logo, Myers-Briggs Type Indicator and Myers-Briggs are trade marks or registered trade marks of the MBTI Trust, Inc. OPP Ltd is licensed to use the trade marks in Europe. ® OPP is a registered trade mark of OPP Ltd.
Work out personality differences fast and unlock potential in your business The FIRO® (Fundamental Interpersonal Relations Orientation™) instrument is a powerful tool that helps people to understand the motivations underlying behaviour, and the impact this has on other people. Its simple but profound framework is the best way to rapidly identify challenges that may be limiting a team’s or individual’s progress. Fast and accessible FIRO can deliver rapid results to remove the obstacles to business success created by differences in interpersonal needs. Focusing on the behaviours you express and those you hope to receive back, it quickly reveals how improvements can be made to communication, managing others, planning, decision-making and managing conflict or change – making it ideal for individual or team coaching. There are two versions to choose from: FIRO-B®, the classic, heritage tool with the widest range of supporting materials FIRO Business, which uses more accessible business language and can be applied cross-culturally (English only)
FIRO-B terms
FIRO Business terms
Inclusion Control Affection
Invol vement Influence Connecti on
Quickly identify and resolve the interpersonal relationship issues that are holding your business back, allowing it to go from strength to strength.
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Benefits Qui ckl y resol ve interpersonal challenges wi th this fas t and a ccessible tool Ra pidl y break down the barriers to business success that pers onality differences can ca use Troubleshoot interpersonal relationshi ps by unders tanding indi vidual needs , wants and beha viours , and thei r impa ct on others Get to the hea rt of people wi th indi vidualised insights tha t reall y resona te Enha nce management potential by empowering indi viduals to make cons cious choi ces from a repertoi re of different styles
Key features Provides an insi ghtful gauge of interpersonal needs, wants, rela tionship s tyles and beha viour Identifies differences between the wa y you trea t others , and the wa y you like to be trea ted yourself Res ol ves issues a round mana gement s tyle, team dynami cs , relationships and culture, ma king i t perfect for coa ching Can be combi ned wi th the MBTI tool to show leaders how interpersonal beha viour affects the expression of type Choose from: FIRO-B for tea ms, or FIRO Business for leadership development
Applications Team development
The FIRO-B is a ‘safe’ framework to achieve some very deep insights into team dynamics, helping teams enhance trust and openness between members so they can work towards common goals much more effectively. Lisa Gresty, Organisational Development Practitioner, Mid-Cheshire NHS
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Leadership development Communica tion Conflict management Coa ching Improving working rela tionships Stress mana gement
Unique relationship gauge
Participating in Teams (English only)
Interpretive Report for Organisations
Helps you become a better team player with practical exercises that bring scores to life and demonstrate how you func tion within a team – and how to improve
Acts as the basis for the first feedback session, giving FIRO-B scores along with in-depth analysis and insights into job satisfaction, teamwork and leadership skills
FIRO Business Leadership Report (English only) Identifies existing communication styles and interpersonal dynamics that affect leadership success, helping people to overcome or prevent problems
FIRO-B Profile Report Gives individual FIRO-B scores only, for more experienced practitioners
FIRO Business Leadership Report User’s Guide (English only)
FIRO-B and MBTI Leadership Report (English only)
Acts as a step-by-step accompaniment to the Leadership Report, with insider tips and hints for practitioners
Allows practitioners to capture the combined power of two tools to help leaders make significant improvements to their performance
Introduction to the FIRO Business Instrument (English only)
Introduction to the FIRO-B Instrument
Helps leaders apply their learning about FIRO Business to real interactions, with analysis of how all score combinations can be expected to behave, not just their own
Helps to interpret score combinations in detail, and describes how they translate into real behaviour
Introduction to the FIRO-B Instrument in Organisations (English only) Unlocks the power of FIRO-B with practical applications, looking at how interpersonal needs and wants affect tea m dynamics and performance in the workplace
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The FIRO-B questionnaire was very valuable. It helped me to understand myself and my colleagues better, what makes different people tick, and that we don’t place the same importance on the same things. HR Manager at an accountancy firm
Language availability Language availability
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OPP provides FIRO assessments and reports in many languages, and is continually expanding this availability. Please visit www.opp.com/languages for details. Established in Oxford in 1989, OPP is the European distributor of the FIRO and MBTI instruments and provides psychometric instruments and HR services around the world.
www.compassjersey.com
Tele: 887933
jacqui@compassjersey.com
® FIRO, FIRO-B and the FIRO logo are registered trade marks of CPP, Inc. in the United States and other countries. OPP Ltd is licensed to use the trad e marks in Europe. ® OPP is a registered trade mark of OPP Ltd.
TM
EJI
TM
EMOTIONAL JUDGMENT INVENTORY™ Nurture by recognising Fast andindividual accessibleperformance conflict management from andworld’s effectively usingconflict emotional the leading toolinformation The Emotional Judgment Inventory™ (EJI™)Instrument) is a robust measure of emotional The TKI (Thomas–Kilmann Conflict Mode is the world’s intelligence that can help boost business performance in the areas of bestselling assessment for understanding how different conflict-handling leadership, influencing, negotiation and resilience. The most effective styles affect interpersonal and group dynamics. people use emotional intelligence to differentiate themselves, identifying and managing emotions in order to achieve highorperformance. The EJIthe brings Conflict, whether it is overtly confrontational simmering under together the most respected theories of emotional intelligence, providing a surface, is an ever-present force in the workplace. 85% of employees tangible, practical way of predicting and building better job performance. across Europe say that they deal with some form of conflict on a daily Emotional intelligence strong links to positive business results. Human basis, and the averagehas employee spends 2.1 hours a week dealing with beings are social creatures, and our environment is inundated with factual it. For the UK alone, that translates to 370 million working days lost but also emotional information. This information influences our task every year as ajudgments, result of conflict.* performance, memory and problem-solving strategies – all of which the are TKI indispensible in a work setting. Some experts argue that Using reduces wasted time and prevents the damage to working emotional intelligence could be more important than IQ in determining a relationships caused by conflict. Fast and accessible, it gives you access person’s professional success. to immediate, actionable strategies, with no prior knowledge or training, The EJI links to job from performance, sointo that something you can be more confident of and thishas canproven prevent conflict escalating achieving better business results. For example, research conducted with the serious. EJI has shown that being able to read and influence the emotions of others
helpsTKI salespeople persuasive. The measuresbe fivemore simple conflict-handling modes, and shows how each them can be used in different get the most efficient Usingof the concepts measured by the EJI,situations a coach ortoexpert facilitator can help individuals become more effective byand better managing emotions. The beneficial result. Ultimately, The can fiveform conflict -handling mode s tool the basis of understanding whether it is appropriate to it can reframe conflict as a way express feelings openly, or adopt strategies control one’s mood.rather It can ofto fostering innovation also form the basis for better understanding others’ emotions and give than as a distracting and insights into positively managing these. When people get this regulatory emotive force. to problembalance right, they can learn to use emotions constructively Reducing solve, be creative, and engage more effectively withconflict others. or using it more productively in your By tapping into aspects of ability and personality not touched upon by other organisation can be quicker tools, the EJI provides a unique and complementary perspective to driveand more cost-effective than you performance. think, so don’t just put up with The Emotional Judgment Inventory is a useful addition conflict: tackle it with the TKI.
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to my test battery. Its assessment of emotional sensitivity, management, and expression offer particularly helpful insights about leadership and sales candidates. I can closely examine important characteristics that general personality inventories *Flight, Fight Face It: OPP Conflict Research 2008 onlyor measure indirectly. Ralph Mortensen, Senior Consultant, Vantage Consulting
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Benefits Benefits Deli ver ibusiness mmedia te, acti onable by resensuring ults to key Boost performance troubleshoot conflict at situa tions fasteffective people can operate their most Salevel ve ti me and money – no prior knowledge or qualifica tion is requi red, the tool isskills sui table Improve leadership andso influencing by for line managers as in well L&D professionals helping people tap to as emotions when inspiring motivating others by dealing Prevent cosand tl y legal repercussions
wiBuild th conflict before t escalaemployees tes resilience by ihelping cope with environmental demands and pressures Transform conflict from was teful and da maging
toEnhance constructi ve and useful individual capability by supporting people to manage their own and others Key features emotions more effectively and become more emotionally intelligent Uniquel y measures approa ches to confli ct agains fi ve conflict-handling modes Take tcoaching and counselling to a new level by getting to grips with deep drivers Identifies a preferred mode and how i tofaffects behaviour that cannot be explained by other confli ct outcomes cognitive measures Provides specifi c tacti cs for achieving better Keyoutcomes features from conflict si tua tions
Deli vers resul ts you truswell t – the TKI is the Operationalises thecan most respected world’s t-selling and mos t-reseabyrched model bes of emotional intelligence, Salovey & confli ct mana gement tool measurement of the Mayer, providing precise traits they identified Can be used wi th teams or indi viduals , creating a Measures wholl y cons tructikey ve and positiofveemotional envi ronment seven aspects intelligence, showing how well respondents Applications identify and manage their own and others’ emotions, and how well they can adapt and Conflict resolution problem-solve using emotional information Conflict management Includes an impression management scale that detects faking or distortion Offers a report for practitioners describing the instrument’s findings, proving a solid and objective basis for further interpretation
Applications Executive coaching Leadership development Counselling Selection and assessment Career development
Easy online administration OPP’s online administration platform OPPassessment provides a quick, convenient way to administer the EJI and to generate an indispensible expert report on the results.
Informative expert resources
EJI Report
EJI Manual
This detailed report is aimed at the practitioner or facilitator who is coaching, assessing or feeding back to their client. It combines a graphical representation of each of the respondent’s seven scores, with a detailed description of how this score is manifested in the individual’s likely behaviour and outlook.
This comprehensive user’s manual helps practitioners understand each of the concepts measured by the EJI: Being Aware of Emotions (AW); Identifying Own Emotions (IS); Identifying Others’ Emotions (IO); Managing Own Emotions (MS); Managing Others’ Emotions (MO); Using Emotions in Problem Solving (PS); and Expressing Emotions Adaptively (EX).
Using the information provided in the report, an expert facilitator will be equipped to talk to their client about the way they currently perceive and use emotions – both their own and those of their colleagues and peers. The report draws attention to the respondent’s strengths and blind spots when it comes to managing emotional information, providing a grounding for the creation of personal development plans, or forming the basis of informed assessment for selection or development.
The manual provides reliability and validity information for the EJI, and outlines the theoretical background to emotional intelligence as shown in academic studies on the subject. It describes the process the test author used to construct and calibrate the tool to industry standards, and summarises key research linking emotional intelligence (as measured by the EJI) to job performance.
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The EJI provides a well rounded view of an individual’s emotional intelligence in general, as well as his/her ability to influence and lead. Concrete, qualitative areas to develop are provided in a non-threatening language, making the EJI a valued tool when debriefing clients. Dr. Gregory Wiens, Founder, Healthy Growing Churches
Personality test training
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Facilitators wishing to administer the Emotional Judgment Inventory must hold the BPS Test User: Occupational, Personality qualification (formerly Level B) and purchase a copy of the EJI manual. OPP offers the relevant BPS-approved training for this accreditation if you do not already hold it. 4 + 2 days
Test User: Occupational, Personality (MBTI® & 16PF®) Some pre- and post-attendance work required
An optional one-hour webinar, for those with TUOP/Level B qualification, provides detailed information about how the EJI can be applied and how to interpret the EJI Report. Attendees will receive a copy of the EJI manual and a personal EJI Report as part of the course. Psychologists with a master’s degree or psychometric training may also be eligible for direct access to the tool. See OPP website for more details.
www.opp.com/eji
+44 (0)845 603 9958
enquiry@opp.com
© Copyright 2015 OPP Ltd, Elsfield Hall, 15-17 Elsfield Way, Oxford OX2 8EP. All rights reserved. ™ Emotional Judgment Inventory, EJI and the EJI logo are trade marks of OPP Ltd. ® 16PF is a registered trade mark of the Institute for Personality and Ability Testing, Inc (IPAT). IPAT is a wholly owned subsidiary of OPP Ltd. ® MBTI is a registered trade mark of the Myers and Briggs Foundation. OPP is licensed to use the trademark in Europe. ® OPP and the OPP logo are trade marks and registered trade marks of OPP Ltd. OPP Ltd is licensed to use this trade mark in Europe.
Get the full picture with the world’s most comprehensive personality tool The 16 Personality Factors (16PF®) questionnaire is a robust, reliable measure of personality traits that is used to select, develop and motivate the people who make organisations thrive. The insights it provides are authenticated by over 2,700 independent, peer-reviewed research articles, making it a highly reliable, accurate predictor of future behaviour and likely success. The 16PF’s pioneering author Raymond Cattell was the first to identify the broad dimensions of personality known as the Big Five, a widely accepted theory upon which many instruments are now based. Using the original and superlative measure of personality brings you the confidence and credibility you need to make important people decisions.
Benefits Improve business results by selecting and developing the people who make your organisation thrive Be confident of making the right selection and development decisions with this thoroughly validated assessment Carry out more probing and insightful interviews with structured prompts See the whole picture with a tool that measures personality in both professional and personal life – unlike other assessments Reduce the risk in decisions about key roles and major development investments with great breadth of insight
Key features
The 16PF assessment provides an unrivalled breadth of insight, helping you to understand objectively who people are by getting a view of their whole personality, not just the behaviour they exhibit in professional contexts. This reduces the risk in decisions about key roles and promotions, at all levels, providing a perspective that is difficult to obtain from interview alone.
Provides solid calibration with over 2,700 published research articles supporting the tool’s validity
The assessment can also act as a point of reference throughout a career, identifying development needs so that a person’s full potential can be realised.
Gives access to objective, empirical measurement of traits that accurately predict behaviour
Revealing 16 personality factors that people recognise immediately, and providing a range of accessible reports that can be tailored to your organisation’s needs, the 16PF tool is indispensable in making your people the catalyst for success.
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We chose the 16PF over other trait-based tools because the language used and the way the information is presented is accessible and engaging, and because the theory and results are very resonant with people, even if they know nothing of psychometrics. Emma Rush, Head of Training, Finers Stephens Innocent LLP
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Reveals 16 different personality characteristics, structured around five widely accepted global factors of personality
Offers a range of comprehensive reports, as well as a service to tailor these reports to your organisation’s needs Available online in over 20 languages
Applications Selection and assessment Leadership and management development Coaching Career development Succession planning Outplacement
Powerful personality profiling
16PF Interpretive Report
Career Development Report (English only)
Makes an excellent basis for multi-language development work, with 20 different languages available; gives 16PF scores along with interpretations organised by Global Factor, and an insight into which vocational areas would suit the individual
Facilitates personalised career development, showing the types of industry and working environment most likely to suit an individual, and how their 16PF results may affect the way they problem-solve, cope with stressful conditions and interact with others
Management Potential Report (English only) Provides a springboard for impactful leadership development, identifying what type of manager a person will make based on their personality, and how successful they may be in crucial areas such as interacting with others, making decisions and taking the initiative
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Practitioner Report (English only) Provides a ready-made interpretation and interview guide for the 16PF facilitator, with an overview and indepth interpretation for each Global and Primary Factor, sections on strengths and development tips, and incisive feedback prompts that are personalised according to the individual’s scores
As an interviewer, the 16PF is an excellent tool. It’s objective and valid, so eliminates the making of assumptions. You can be certain that you’ve gained an insight into someone’s motivations and drivers – a really in-depth understanding of where that person’s coming from. Mark Akehurst, Consultancy Manager, Pursuit International
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Language availability Language availability OPP provides 16PF assessments and reports in many languages, and is continually expanding this availability. Please visit www.opp.com/languages for details. Established in Oxford in 1989, OPP is the exclusive publisher of the 16PF instrument worldwide, and provides psychometric instruments and HR services, including access to the MBTI instrument in Europe.
www.compassjersey.com
Tele: 887933
jacqui@compassjersey.com
® 16PF is a registered trade mark of the Institute for Personality and Ability Testing (IPAT), Inc. IPAT is a wholly owned subsidiary of OPP Ltd. ® OPP is a registered trade mark of OPP Ltd.
Fast and accessible conflict management from the world’s leading conflict tool The TKI (Thomas–Kilmann Conflict Mode Instrument) is the world’s bestselling assessment for understanding how different conflict-handling styles affect interpersonal and group dynamics. Conflict, whether it is overtly confrontational or simmering under the surface, is an ever-present force in the workplace. 85% of employees across Europe say that they deal with some form of conflict on a daily basis, and the average employee spends 2.1 hours a week dealing with it. For the UK alone, that translates to 370 million working days lost every year as a result of conflict.* Using the TKI reduces wasted time and prevents the damage to working relationships caused by conflict. Fast and accessible, it gives you access to immediate, actionable strategies, with no prior knowledge or training, and this can prevent conflict from escalating into something more serious. The TKI measures five simple conflict-handling modes, and shows how each of them can be used in different situations to get the most efficient and beneficial result. Ultimately, The five conflict -handling mode s it can reframe conflict as a way of fostering innovation rather than as a distracting and emotive force. Reducing conflict or using it more productively in your organisation can be quicker and more cost-effective than you think, so don’t just put up with conflict: tackle it with the TKI.
*Flight, Fight or Face It: OPP Conflict Research 2008
Benefits Deli ver i mmedia te, acti onable res ults to troubleshoot conflict situa tions fast Sa ve ti me and money – no prior knowledge or qualifica tion is requi red, so the tool is sui table for line managers as well as L&D professionals Prevent cos tl y legal repercussions by dealing wi th conflict before i t escala tes Transform conflict from was teful and da maging to constructi ve and useful
Key features Uniquel y measures approa ches to confli ct agains t fi ve conflict-handling modes Identifies a preferred mode and how i t affects confli ct outcomes Provides specifi c tacti cs for achieving better outcomes from conflict si tua tions Deli vers resul ts you can trus t – the TKI is the world’s bes t-selling and mos t-resea rched confli ct mana gement tool Can be used wi th teams or indi viduals , creating a wholl y cons tructi ve and positi ve envi ronment
Applications Conflict resolution Conflict management
Powerful conflict management
TKI Profile and Interpretive Report Improves business effectiveness and deals with conflict fast by showing you your preferred conflict approach against the five conflict handling modes, and tactics that lead to better conflict outcomes
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There aren’t many situations where doing a TKI analysis isn’t useful – which is why I’ve used it so much; it’s so wonderfully generic and simple. People don’t get stuck on it or debate it or resent being put into a box. It works quickly and effectively. Michael Brown, Behavioural Change Consultant, Real Learning for a Change
Self-Scorable Question and Answer Booklet Provides a quick and accessible way to administer the tool during a group session, allowing participants to drive their own development
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Introduction to Conflict Management Takes conflict management to the nex t level with in-depth, ready-made techniques and guidance for dealing more effectively with the conflict approach of others
Introduction to Conflict and Teams (English only) Makes your team mor e effective by identifying potential conflict flash points and providing off-the-shelf solutions that optimise the use of conflict within your team
Conflict Workshop Facilitator’s Guide (English only) Saves you the time of designing conflict workshops yourself, with sample agendas, group activities and ready-to-use slides; suitable for all levels, from new team leaders to experienced trainers and facilitators
Language availability OPP provides TKI assessments and reports in many languages, and is continually expanding this availability. Please visit www.opp.com/languages for details. Established in Oxford in 1989, OPP is the European distributor of the TKI and MBTI instruments and provides psychometric instruments and HR services around the world.
www.compassjersey.com
Tele: 887933
® OPP is a registered trad e mark of OPP Ltd. ™ The TKI logo is a trade mark of CPP, Inc in the United S tates and oth er countri es.
jacqui@compassjersey.com
Supervisory
Leadership
Management Team Leading Employment Law
HR Coaching
HR • TRAINING • RECRUITMENT Our Solutions - Your Success