Ernest, Av Hemingway Ave. 11517-A, Complejo Industrial Chihuahua, 31136
BTSSC Tecnológico
Av Heroico Colegio Militar, 4701, Nombre de Dios, 31150
Thank you for reading us!
A MESSAGE FROM THE CONTACT CENTER DIRECTOR
As we embark on the first quarter of FY25, I am excited to share this quarter's most relevant information and significant events Our strategy for this fiscal year is centered around efficiency, productivity, and process improvement Each area of our company is diligently working to identify and enhance processes that can be optimized, aiming to achieve greater efficiency, deliver better results, and generate significant savings for AutoZone
As we embark on the first quarter of FY25, I am excited to share this quarter's most relevant information and significant events. Our strategy for this fiscal year is centered around efficiency, productivity, and process improvement. Each area of our company is diligently working to identify and enhance processes that can be optimized, aiming to achieve greater efficiency, deliver better results, and generate significant savings for AutoZone.
We are committed to making FY25 a year of remarkable achievements. By refining our processes, we aim to consolidate BTSSC as a center of excellence and innovation. This will help us attract new business opportunities and continue to generate value for our company.
I want to thank all AutoZoners for your hard work, dedication, and commitment at the start of this fiscal year. Your efforts are crucial in driving our success and achieving our goals.
In addition to our ongoing efforts, we have seen some early successes in various departments. These successes are a testament to the collaborative spirit and relentless pursuit of excellence that defines our team. As we continue to innovate and improve, I encourage everyone to share their ideas and best practices, fostering a culture of continuous improvement.
Looking ahead, we have several exciting initiatives planned for the coming months. These initiatives are designed to streamline our operations further and enhance our service delivery. With your continued support and dedication, I am confident that we will achieve our ambitious targets and set new benchmarks for success.
As we approach the festive season, I would like to take this opportunity to wish you and your families joyful and restful holidays. May this time be filled with happiness, peace, and cherished moments with your families and friends.
Thank you for your unwavering dedication, and let's make this year extraordinary.
Kind regards.
ALEJANDRO SIMENTAL BTSSC CHIHUAHUA
CONTACT CENTER DIRECTOR
CUSTOMER SATISFACTION
BTSSC AUTOZONER BENEFITS
Did you know that as an AutoZone employee at BTSSC, you have a great portfolio of benefits?
Erika and Paola, thank you very much for helping us achieve our goal of aligning Creditable VAT in AZ, ZC, and SZ. Your follow-up on the manual correction of the tax configuration for over 500 corporate card vendors was very important. With this change, we can correctly identify the VAT on card expenses in the system and use those balances to reduce our tax payments.
Also, on behalf of the entire team, we appreciate your willingness to address urgent cases where we found discrepancies in RFCs and the urgency you give to all requests
FNomination date: 2024-10-14
Nominator: BRENDA LILIANA CHACON LECHUGA Nominees: RICARDO ENRIQUE VILLALOBOS ACOSTA
In the month of September my team had the arduous task of implementing a security measure enabling MFA at organizational level, with very little time for this release we requested the help of the BTSSC training team to help us with a Interactive guide or training document. We were aware that the time to make a document like the one we requested was a minimum of 2 weeks in advance but our deadline was too short, Ricardo took on the task of helping us and from the same day we requested help from his team, he took care of making the interactive guide and in less than 1 week it was ready, Ricardo went beyond the call of duty and took the initiative to make it in the 3 languages and even offer himself with the LMS team to put those training modules in the system, making changes and adjustments at the time he was asked to do so even though he had many projects at the same time, his dedication, initiative and effort in doing this task made the difference in this release so important for the security of the entire Organization The whole INFOSEC IAM team wants to thanks and recognize Ricardo because he not only gave a wow service but went beyond the extra mile to assist us and not only do what we requested but go beyond it. The result of his hard work now helps AutoZoners that need to register to MFA not only in this country but across the world (USA, Asia ,Puerto Rico, Europe, Brazil) , Thanks Ricardo you are awesome and we are lucky to have you as coworker.
Join the celebration of all our coworkers who have reached a milestone of 5 and 10 years, during Q1 FY25
amazing amazing amazing
OMER RAMOS
DIEGO NATERA
KARLA TALAVERA
ROSA RONQUILLO
LEEROY MILLAN
FELIPE VILLA
ELIAN RODRIGUEZ
LUIS CAZARES
LUIS ORTIZ
ERICK HERNANDEZ
ANA LOPEZ
ERICK RODRIGUEZ
IVETTE RUIZ
EDDY PEÑA
EDGAR ALCANTAR
NESTOR RAMIREZ
EDNA ORDAZ
DIANA OLIVAS
JESSICA LUNA
HECTOR MENDEZ
ADRIANA ESPARZA
MONICA MARTINEZ
MAYRA IBAÑEZ
EDWIN TORRES
DIEGO JAIME
DANIEL DIAZ
amazing amazing amazing
EMMANUEL MEDIANO
SERGIO LEDEZMA
CARLOS CHAPARRO
FABIOLA LUEVANO
PAUL AVILA
JOSUE MONTIEL
OLIVIA LOYA
JORGE ESTRADA
ANNA GARCIA
THAYDE HERNANDEZ
RAMON HOLGUIN
amazing amazing amazing
CARLOS CAMACHO
JAVIER CASAS
FRANCISCO VILLALOBOS
amazing amazing amazing
AZUCENA FRESCAS
DANIELA GALINDO
CARLOS LARRINUA
RAFAEL HERNANDEZ
ANWAR ALDERETE
MARIO LIZARRAGA
OMAR RASCON
“Running the Extra Mile” third edition
On September 7th, the AutoZoners enjoyed the third edition of our race 'Running the Extra Mile,' once again demonstrating that AutoZoners care about people. This time, supporting the association “Brindemos Alegría para Vivir”.
ALLDATA Kickoff FY25
"On October 23rd, ALLDATA held its Kickoff for FY25. The operations and IT areas, led by the leadership team and Satwinder, shared relevant information about the state of the company, as well as the challenges and objectives for this new fiscal year.
BTSSC Townhall Q4 FY24 - Q1 FY25
On October 30th, in the two BTSSC buildings, the Townhall for Q4 FY24 and Q1 FY25 was held. On this occasion, crucial topics for all AutoZoners were addressed, highlighting the achievements and objectives for the new fiscal year.
The BTSSC leadership team, led by David Correa, shared the pillars of the strategy for FY25, emphasizing productivity and process improvement.
Workshop: Storytelling for Meetings
13 AutoZoners from different areas participated in the course 'Storytelling for Meetings' in October. The course focused on four main areas: structure, expressiveness, visual aids, and group management, each of which is important for achieving a satisfied, informed, and inspired audience to take action.
Starters Club Award
David Anchondo, IT manager at BTSSC, was recognized today during the 2024 National Sales Meeting with the Starters Club distinction, along with another group of AutoZoners. This is the first time this recognition has been awarded to an AutoZoner from Mexico.
The project for which the team was recognized has driven over 50 million dollars in store sales.
Congratulations to David and the entire team for this significant achievement and for elevating the name of BTSSC
Certification Week for Leaders
The Organizational Development team successfully carried out the certification of leaders. This process consisted of two stages: the first through Learning Garage and the second with in-person sessions at the BTSSC Hemingway, with the participation of 20 AutoZoners committed to their growth Congratulations to all the leaders for their active participation and their constant pursuit of development. Thank you to each of the participants for their dedication, effort, and for showing a genuine interest in improving their performance!
Additionally, we extend a special thanks to our instructors, who have shared their knowledge and experience, contributing fundamentally to the success of this certification. Their commitment and dedication are key to the development of our future leaders
Merchandising TownHall
To share the strategy and objectives for FY25, the Merchandising department organized a TownHall for all team members.
During the event, they reviewed key projects and actions for the new fiscal year. The merchandising teams also engaged in a Q&A session, all set in a Halloween theme, perfectly matching the season.
Salsas contest at BTTSC!
With great enthusiasm and a large audience in both buildings, our 2024 salsa contest took place. For the first time, many teams from different departments participated in both buildings. We thank all our participants for their delicious salsas and our judges who, according to their taste, selected the winning teams:
BTSSC at the NSM 2024
As every year, AutoZone celebrated the National Sales Meeting 2024 in Memphis, TN. This event aimed to review the company's annual results, strengthen bonds with AutoZoners from different divisions, and experience our culture.
We are proud that in this edition, BTSSC was represented by the following teams:
Store Technical Support
IT
Supply
Commercial
Accounts
BTSSC 24 Anniversary Celebration
In a pleasant gathering with tacos, games, and fun at the Hemingway building, the AutoZoners celebrated 24 years of excellence and WOW Customer Service! Many thanks to everyone who makes not only the celebration possible but also the journey of BTSSC as a center of excellence!
Closing
of
the Mentorship
Program by the 'Skill Accelerator Partner' Committee
As part of BTSSC's initiatives, all areas related to information technologies, such as IT, ALLDATA, Merchandising, and General Services, have been working on creating a value proposition for AutoZoners to accelerate their professional growth and encourage them to continue growing at AutoZone.
This is more important now than ever. AutoZone is undergoing an unprecedented technological modernization process, with multimillion-dollar investments and executive commitment to keep us competitive through technology. Therefore, attracting, developing, and retaining tech talent is key to the future.
Contact Center Outstanding AutoZoners Recognition
On October 15th, awards were presented to the outstanding AutoZoners from the Contact Center area for fiscal year F24. This was due to their excellent performance and perfect attendance.
BTSSC AutoZoners: Hackathon Winners
On October 30th and 31st, the company-wide Hackathon took place, involving AutoZoners from different regions. This event aims to generate IT-related ideas that allow us to provide better service to our customers.
At BTSSC, several teams were formed and worked long hours, achieving great results. We are very proud to share that all the winning projects of the Hackathon were created by AutoZoners from BTSSC.
Strategic Planning Meeting FY25
On November 13th and 14th, the team of managers and directors at AutoZone BTSSC held the Strategic Planning session for FY25, during which this year's committees were established, focusing on productivity and efficiency.
This meeting, organized by the Organizational Development team, also featured the consulting service "Disruptive Idea Designed for Innovation" (IDDI), who guided the new committees to ensure their projects truly reflect the corporate strategy.
Extra Miler of the Quarter
Abraham Ramírez, an AutoZoner from the Merchandising team, was recognized as the Extra Miler for Q1 FY25 for the following story: We want to send our appreciation to Abraham He has proved once again to be a great asset to our team with a strong sense of commitment Recently, the AutoCare association publicly acknowledged the extraordinary work and important contribution Abraham has been doing updating the QDB (Qualifier database), benefiting not only AutoZone but the whole automotive content industry We believe Abraham is someone who inspires us to always give our best and do it in the best possible way His attitude and work have undoubtedly been a source of inspiration and pride for us all Thank you, Abraham, for sharing your knowledge, talents, and values with the team and the industry.
On July 30th, the Loyalty team discovered a production issue where BOPUS transactions were not being posted due to a store release on June 2nd, affecting all customers making BOPUS purchases linked to a Loyalty account Diana from the DX team created a job to recover these orders and generate the necessary payloads, which were tested and then installed in production, allowing the recovery of lost orders and generation of loyalty credits Although the issue was resolved and the BOPUS flow stabilized on October 15th, the Warranty team requested the job to resume to address a related issue with merging online accounts. Diana, Gabriel, and Cliff worked diligently to ensure customers received their loyalty credits, providing excellent customer service
Halloween contest 2024
Another year of our traditional Halloween contest, where creativity, talent, and scares were not lacking
