Issuu

TUNE IN

25AÑOSDE HISTORIAZ

Publisher

AutoZone Business & Technology

Store Support Center, Chihuahua

Chief Editor & Graphic Designer

Israel Perales

Editors

Pedro Ceballos

Ileana Casas

Abraham Domínguez

Yessica Ibarra

AUTOZONE BUSINESS & TECHNOLOGY

STORE SUPPORT CENTER, CHIHUAHUA

BTSSC Hemingway

Ernest, Av Hemingway Ave. 11517-A, Complejo Industrial Chihuahua, 31136

BTSSC Tecnológico

Av Heroico Colegio Militar, 4701, Nombre de Dios, 31150

Thank you for reading us!

A MESSAGE FROM OUR HR OPS & DEVELOPMENT, SR. MANAGER

As we reach the midpoint of FY25, I am delighted to share some important updates Our journey this fiscal year has been driven by our commitment to efficiency, productivity, and process improvement Each team at BTSSC has been working hard implementing innovations and changes to enhance our outcomes as organization, from bots for the Merchandising team to accelerate data processing to AI in the translation team to boost availability information in Portuguese & Spanish, we continue improving.

Now Contact Center teams are running a brand new telephone cloud platform levering the customer experience, IT teams are migrating AZ apps to GCP facing the AZ & AD IT infrastructure future needs, Finance also is using bots to automate old & new processes improving the accurate and speed, General Services team has become in a strong liaison to attract new operations to BTSSC and automate processes all around BTSSC, in HR team the solar panels project at BTSSC Hemingway is now producing important savings in operational costs, Career Path app Version 2 0 is being tested on IT teams and the Hiring Platform is being updated with new features, BTSSC Tecnologico welcomed to The Regional Store Support Center of Chihuahua Region, supporting the AZ Mexico store operations, those are just some of the milestones achieved in the last months As an AZ BTSSC AutoZoner you may feel proud of all the hard work of every team in optimizing our processes to achieve better results and significant savings.

With half of the fiscal year behind us, it is crucial that we stay focused and continue to work diligently towards the goals we set at the beginning of the year. Our strategy, centered around productivity and process improvement, remains at the forefront of our efforts. By continuing to refine our processes, we aim to solidify BTSSC as a center of excellence and innovation, attracting new business opportunities and generating value for AutoZone

This quarter also marks the beginning of our 25th-anniversary celebrations For 25 years, we have built a legacy of success, collaboration, and innovation As we celebrate this milestone, let us remember the countless stories and achievements that have shaped our journey Our anniversary is a testimony of the hard work, dedication, and passion of every AutoZoner.

On behalf of BTSSC upper management I wish to extend our gratitude to all AutoZoners for your unwavering commitment and contributions. Your efforts are the driving force behind our success, together we will continue to achieve great things.

As we move forward, we have several exciting initiatives lined up that will further streamline our operations and enhance our service delivery I encourage everyone to keep sharing their ideas and best practices, fostering a culture of continuous improvement and collaboration

Thank you for your dedication and for being a part of this incredible journey. Let's continue to work together to make FY25 a year of extraordinary achievements and to celebrate 25 years of remarkable stories and successes.

Kind regards

BTSSC CHIHUAHUA

SR. MANAGER, HR OPS & DEVELOPMENT

CUSTOMER SATISFACTION

PEDRO CEBALLOS

AutoZone BTSSC

COMMUNICATION GUIDELINES

AutoZoner, it is important to remember some considerations when sharing information related to BTSSC or AutoZone, both internally and externally, such as through our personal social media channels.

Just as the AutoZone store dress code unites us as 1TEAM, our communication style unites us as one voice.

At BTSSC, it is vital to maintain internal communication and institutional image aligned with our PLedege, values, and code of conduct.

If you have any need or idea you want to communicate to your team or all of BTSSC, feel free to reach out to the BTSSC Communication team.

EXTRA MILE STORIES

Nomination date: : 2025-01-24

Nominator: Iván Alejandro Caraveo Gómez

Nominees: Juan Alberto Cano Muñiz, Ever Omar Sánchez Piñón, Liliana Gabriela

Armendáriz López, Luis Fernando Coronel Hernández, Jesús Omar Valles Luján, Diego Aldahir Meza Quintana, Celeste Terrazas Carreño, Montserrat de la Fuente Vanegas, Karen Olivo Valerio, Jacquelin Arana Ramírez

I would like to recognize the following members of the team, who, in recent months, have taken on additional responsibilities due to the reduction in team size. The tasks of three individuals were redistributed among the rest, including tasks such as performing 41 reconciliations for Mexico and US, including cash accounts of 4 consolidated banks with more than 3,100 stores, answering calls, responding to emails, learning new rectypes, and reaching out to internal clients such as CAT, payroll, commercial, etc. to be available, among others. They do all these activities for about 4 months. This represented a significant challenge, as those who left the team had extensive experience both within the company and in the department. Despite this, they consistently demonstrated a positive attitude and willingness to reorganize, seeking solutions to ensure that operations were not impacted. These months required extra effort, with more time being dedicated than usual, but thanks to their commitment and collaboration, we were able to move forward. I sincerely thank each of you and greatly appreciate the effort made

FNomination date: 2025-01-07

Nominator: Saúl Ibzan Arrazate Estevane

Nominees: Lorenzo Macías Vázquez, Flor Marina Muñoz Pérez, Nadia Marcela Caraveo Galaviz, Andrea Viridiana Perea Bustamante

During a visit from the CAT and the SSC Marketing Art Director to the BTSSC, Flor Muñoz identified inefficiencies in the deal translation process, such as time-consuming Spanish description additions and unnecessary rework A plan was developed to clean and structure the translation database and redefine team roles, which was accepted after addressing concerns about increased daily activities and resource needs.

Flor assigned Viridiana Perea and Nadia Caraveo to work on the database and automation, resulting in a reduction of involved AutoZoners from 3 to 1, a decrease in processing time from 104 hours per period to 12, optimization of the transaction database from over 3000 entries to 305, and automation of the process with an Excel macro. This led to an annual productivity gain of +$72K USD and allowed additional tasks to be assigned to Deal Support.

Join the celebration of all our coworkers who have reached a milestone of 5 and 10 years, during Q2 FY25

amazing amazing amazing

ERICK RAMIREZ

ENRIQUE FLORES

DAVID CORREA

JAVIER CAMPOS

ALEJANDRO ARELLANO

FLAVIO ALMANZA

JESUS HERNANDEZ

DANIEL SEGOVIA

DANIEL MURILLO

HECTOR MARIN

VIVIANA VALVERDE

ISAAC HURTADO

DENISE MARTINEZ

CARLOS ARMENDARIZ

JESUS LOYA

GRISELDA GOMEZ

JAIME PUGA

XENIA DE SANTIAGO

GABRIELA BARAY

NESTOR HERNANDEZ

amazing amazing amazing

CARLOS BEJARANO BRENDA OJEDA

ELSA CONTRERAS ALFREDO OLMEDO

JESUS ORTIZ SAUL CORRAL

Content Operations Team Building

The Content Operations team gathered for a team-building event, during which they engaged in various integration activities and enjoyed a festive coffee break. During this meeting, the team's achievements in 2024 were highlighted, and they were encouraged to maintain their excellent performance throughout 2025

Annual Team building ALLDATA IT

The ALLDATA IT team, led by Adolfo Velo, organized a successful teambuilding day that stood out for its focus on fostering collaboration and a sense of competition among the participants. The main activity was an exciting mini pickleball tournament, which not only promoted teamwork but also offered a fun way to compete amicably. To conclude the event, everyone enjoyed a delicious meal that further strengthened the bonds between team members

BTSSC Christmas tree lighting

At BTSSC, we embrace the holiday spirit! Thanks to the AutoZoners who participated in the tree lighting, we hope this season is filled with peace and tranquility. And remember: Santa's mailbox is now available, so you can leave letters that will be delivered to AutoZoners in both buildings. We appreciate the Events Committee for organizing this activity, a lovely way to kick off the December season

AutoZoners Sharing the Magic✨

In December, the BTSSC Altruism Committee delivered the gifts that AutoZoners donated to children and grandparents from various associations in the city. With games, a piñata, lots of joy, and a pleasant gathering organized by the committee, this Christmas, adults and children experienced the magic of kindness and the spirit of Christmas, which is about sharing with those who need it most

BTSSCFY25STRATEGY

PRODUCTIVITY & PROCESS IMPROVEMENT

AutoZoners, as you all know, BTSSC's strategy for FY25 is focused on productivity and improving our processes. This means that our goal for the fiscal year is to achieve better results by optimizing our resources.

Under the realignment of Jamere Jackson, our Chief Financial Officer, BTSSC is committed not only to consolidating its operations and generating value for AutoZone but also to going further, attracting more projects, and generating profitability for the company.

We are confident that, as every year, with the commitment, talent, and efficiency of AutoZoners, this year will be one of great innovation and productivity for BTSSC.

TOn December 13th, gifts and raffle prizes from the diferent departments were distributed to all AutoZoners at BTSSC. Congratulations to the December raffle winners!

Effective Supervision by Objectives Workshop conducted by REDDIN

On January 28th, 29th, 30th, and 31st, various teams of BTSSC supervisors participated in a workshop conducted by REDDIN, a consulting firm specializing in management solutions and organizational development, renowned for its ability to effectively articulate strategy, execution, and leadership.

Meet the team: Content operations - Engine Management

David, an AutoZoner with 7 years of experience, Abril with 2.5 years, Diana with 2 years, and Luis, with 3 months, form the "Engine Management" team, which is part of the Content Operations team in the Merchandising area at BTSSC.

The different Content Operations teams are responsible for keeping the parts catalogs offered in stores up-to-date, which makes their daily work extremely relevant and is reflected in AutoZone's slogan: "YES! WE’VE GOT IT." This slogan reflects the commitment to our customers when they need a part or accessory.

The team's work, coordinated by David Carballo, involves entering the information provided by suppliers about their part number coverage into the vehicle database, which will eventually be displayed in stores under the engine management category.

Aligned with BTSSC's strategy for FY25, "Productivity & Process Improvement," the AutoZoners are optimizing their processes with two platforms that are in transition: MDM and Legacy, with the goal of making their operation more efficient.

Currently, the team is collaborating on a project to switch from the AutoZone format, which is exclusive to the company, to the ACES format, an international standard in the automotive industry. This aims to create a more standardized information structure and evolve the Znet system used in stores. With this change, the number of parts cataloged and the volume of records processed have increased, resulting in a more robust and efficient system.

25 AÑOS DE HISTORIAZ

I take this opportunity to thank you for all your hard work and commitment over this 25 years.

Since AutoZone decided to open the doors of BTSSC, we have achieved great things as 1Team each year of our operation. And you, AutoZoners, have gone the Extra Mile to make BTSSC a center of excellence.

Your dedication and commitment not only have allowed us to provide a WOW Customer Service, but we have also become a center of innovation and process improvement.

The success and growth of BTSSC over the past 25 years is the result of our collective work as 1Team, supporting AutoZone store operations worldwide.

David Correa BTSSC, VP Shared Services Customer Satisfaction

I started at BTSSC in 2018 as a call agent, and over time, I took on more responsibilities and eventually became a CS team leader During this process, I not only grew professionally but also formed great friendships that go beyond work. I am grateful for everything I've learned and for the support of my colleagues, which continues to motivate me to keep growing within the company

-Janeli García

This photograph is from an article published in El Heraldo back in July 2000 Initially, we received training from the STPS, we were not yet hired, and we received a $40 allowance for public transportation

-Patricia Navarro

FY25 Leaders Academy Seminar Kickoff

With the goal of enhancing leadership skills centered on productivity and efficiency strategies, the FY25 Leaders Seminar has commenced. Scheduled from February 10th to May 5th, it will be held at BTSSC as a key component of our commitment to being a center of excellence.

Leaders Academy is a comprehensive program conducted by internal instructors and qualified providers, covering topics related to Business Metrics, Compensation, HighPerformance Teams, Accountability, RPM Evaluation, as well as leadership competencies related to Customer Focus, Communication, and Development.

Pedro Ceballos - Sr. Manager, HR Operations and Development Conducted the session: "The High Potential Leader"

Open Forum: Merchandising

As part of the strategy to keep all AutoZoners informed, the Merchandising department held the Open Forum for Q2, organized by the Product Integrity team.

During the session, managers presented updates on the most representative projects, reinforced the use of the dining survey, and addressed general questions. The agenda also included engagement topics such as promotions, anniversaries, and recognitions.

To conclude, a raffle was held among the AutoZoners who received a Job Well Done during the quarter.

We recognize the work of the Product Integrity team, as well as the Merchandising department, for giving the necessary importance to these meetings, fostering recognition, and promoting team integration

Town Hall: IT Development

IT Development organized the Town Hall for periods 3, 4, and 5, where the following topics were discussed: the importance of continuous learning and available certifications, the use of the Career Path tool, IDP updates, follow-up on Engagement Survey results, and upcoming events.

Additionally, recent work anniversaries were mentioned, and recognitions were given to AutoZoners from the team who were nominated by AutoZoners from BTSSC and SSC

Happy Valentine's Day!

On February 14th, we celebrated Valentine's Day with various activities to foster bonds of friendship among the AutoZoners. Thank you all for participating!