Useful Information Telephone number: +44 (0)1290 211147 Working Hours: Monday - Friday 8.30-5.30 pm Email: hello@dassie.co.uk Website: www.dassieartisan.com Office Address: Dassie Artisan, Foundation House, Coach and Horses Passage, Tunbridge Wells, Kent, TN2 5NP Returns Address: Dassie Artisan, The Grain Store, Moat Farm, Whetsted Road, Five Oak Green, Kent, TN12 6RR VAT NO: 142 333 055
Creating an account
To create an account: Go to www.dassieartisan. com and click the ‘person’ icon at the top right of the homepage, then select ‘My Account’, which will direct you to our create an account/login page. Choose the ‘Create an Account’ options and fill in the required fields and hit register. Your account will then be approved by a member of our Customer Service team. Logging in: Please ensure you are logging into our trade website: www.dassiewholesale.com Username: This is the email address you used when registering. Password: This is the password you created when registering with us. If you have any trouble logging in or forgotten your password, please use the ‘Forgot Your Password?’ link on the login page. Or alternatively, don’t forget that you can speak to a member of our Customer Service team by phone, email or live chat. My Account: To access your account, please log in at the top right of the homepage. Here you can view and amend the following: My Details: You can amend your contact name, email address and password. My Addresses: You can add or change your billing and shipping address. Newsletter Subscription: You can manage your subscription to our weekly newsletters keeping you informed of our latest product previews, exclusive offers and other behind-the-scenes updates.
Customer Service
We’re here to help! If you have any questions or queries about any of our products or services or want to check something with a previous order, we’d be more than happy to assist. Please contact a member of our Customer Service Team on +44 (0)1290 211147 or email us at hello@dassie.co.uk. We try to be quick to respond, but if it’s out of office hours, please expect a reply within 24 hours.
Live Chat
If you have any questions while browsing our website, please use our Live Chat facility for instant assistance from a member of our Customer Service team. Please note that we are only able to respond within office hours - 8.30am-5.30pm GMT.