Mof front office

Executive Board Manual of Functions Booklet 2016

AIESEC in Colombia Manual of Functions Front Office

Specific Knowledge ▶︎ AIESEC Way ▶︎ AIESEC 2015 - 2020 ▶︎ EB 2016 – Strategic Framework ▶︎ Team Management (Building, Training, Motivating and Tracking) ▶︎ AIESEC as a system

▶︎ GIS ▶︎ Google Basic tools (Mail, Calendar, Docs) ▶︎ Basic Designing

As a team leader ▶︎ Team member’s goal setting and orientation

▶︎ TM Growth model

▶︎ Team member’s Education & Training

▶︎ Membership national politics ▶︎ BAM movement framework

▶︎ Team member’s Tracking

▶︎ National compendium

▶︎ Team member’s Rewards & recognition – Motivation ▶︎ Team member’s Performance Assessment

▶︎ Marketing Basics ▶︎ Logistic skills

▶︎ Talent review and Fast track

▶︎ LEADERSHIP DEVELOPMENT PROGRAM

▶︎ Succession Planning ▶︎ Usage of It system

SOFTWARE

▶︎ Internet ▶︎ START Platform

▶︎ Transition

▶︎ Internal Promotion for TL and TM opportunities

▶︎ Software ▶︎ Microsoft Office (Word, Excel, Power Point,

offered ▶︎ Internal Promotion for Global Internship Program

Access)

and Global Community Development

▶︎ PODIO

▶︎ Review Organizational structure

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LCVP Incoming Global development program Timeframe: December 2015 – December 2016 Report to: Local committee president MCVP iGCDP Weekly Hours: Approx. 20

Job Description To manage a local ICX GCDP team which plans and execute goals and objectives for Incoming Exchange Area according to Local Strategic Plan and National Strategic Plan.

Responsible for guiding, training and building a team that will ensure the execution of the selling process and increase the levels of Opportunities in GCDP in order to implement international cooperation, strategies based on market research, external trends of each city and global AIESEC demand and supply.

To drive sustainable, and supervise the correct implementation of the administrative procedures at local level in the sales process, trainee delivery and opportunities Management.

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LCVP Incoming Global development program Main Functions 1. Market Research and Pre-Selling Process: • Make a strategic market research based on social project, global issues that will ensure the management of high quality and volume of Exchanges in Medellin and near towns.

• Guarantee the implementation of the pre selling process (marketing strategies, Account Management) in each LC. • Make and communicate supply and demand analysis of the exchange trends to offer the best quality to our stakeholders.

• Structure plans based on projects considering weekly key performance indicators, physical, human and financial resources to achieve IP-MA-RE goals.

2. Sales Meetings and follow up: •

Develop and support sales strategies in order to promote correctly AIESEC brand.

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Have continuous meetings with the VP of marketing and Communications to improve the marketing.

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Make a weekly follow up to local iGCDP teams in sales operations to guarantee the execution and the TN Raising in order to the local goals and objectives.

Have continuous meetings with the VP of S&S to improve the trainee delivery.

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3. Administrative procedures supervision: • Ensure the correct implementation of the next administrative procedures: • START and PODIO usage.

• Pricing policy knowledge • Agreement and JQ Generation • Visa procedures • Post-match legalization documents 4. Trainings: • Market research specific in social projects and external trends of each city and global AIESEC supply.

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LCVP Incoming Global development program •

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D e v e lo p e f f ec t i v e a n d c o n t i n u o u s trainings for the IGCDP teams in the next topics: IGCDP/TN Flow (Sales preparation, selling, matching, delivery, Re-Raising) Administrative procedures Synergy work with strategic areas Soft & hard skills IGCDP Tools usage

5. Satisfaction of stakeholders: • E n s u r e t h e i m p l e m e n tat i o n o f t h e evaluation of stakeholder satisfaction through GIS, PODIO and NPS tools.

• Review and support the LC strategies to improve the satisfaction.

• Generate strategies of re-raising and incentives for current local partners 6. International Cooperation: • Building the local strategy with MCVP IGCDP for International Cooperation.

• Monthly report to MCVP ICX GCDP about performance.

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Analyze the offers and demands of AIESEC in Colombia to build strategic LC to LC cooperation with MCVP ICX GCDP.

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Coordinate cooperation with countries in t h e A I E S E C n e t w o r k , c o n s ta n t communication with contacts in other countries, define the framework of the cooperation, set goals and action plans.

Coordinating all the local activity for building and follow up an international cooperation strategy.

Guarantee TN Raising and matching according to the national timeline.

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LCVP Incoming Global development program Reporting ▶ Direct communication and accountability to the AIESEC in Colombia National Incoming GCDP Director during planning and execution. ▶ Supporting the search and development of National Supply and demand analysis. ▶ Send reports every quarter to the MCVP IGCDP.

Critical Success Factors ▶ Increasing Exchange XPs. o Market Analysis ▶ Relationship Management with stakeholders o Capitalizing on Networks, Markets and Issues.

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LCVP Outgoing Global development Program Host Timeframe: December 2015 – December 2016 Report to: Local committee president MCVP oGCDP Weekly Hours: Approx. 20

Job Description To manage, coordinate, control, evaluate and execute the local strategies and processes for outgoing global community development program (GCDP) and upselling. Ensuring the alignment with the national and local strategic plan and the national guidelines for GCDP, in order to improve quality and increase the number of delivered experiences into the program.

LCVP oGCDP Host will be focused the University of antioquia.

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LCVP Outgoing Global development Program Host Main Functions 1. Manage Experiential Exchange program: • Working consistently in the outgoing e xc h a n g e G C D P d e l i v e ry s t r at e gy, developing an international network of AIESEC LC partners around the network.

• Supporting the outgoing exchange process planning and execution.

• Product packaging, sales and delivery • Guiding and coaching project managers and team members, seeking the highest standards possible in the outgoing exchange flow.

• Participation at national meetings and conferences.

• E n s u r i n g q ua l i t y o f t h e O u tg o i n g Exchange GCDP delivery as one of AIESEC core work.

• Managing the exchange membership pipeline through a synergic work with the Marketing and Talent Management team.

2. Manage, execute, control, evaluate and align • exchange management processes according to 2015-2020 vision and national guidelines: • Planning • Promotion • Market Research & Segmentation • Product Development • Marketing/Selling • Delivery Process • EPIC Implementation at local level • Adaptation and Integration • Customer Relationship Management (AIESEC involvement and outgoing support during the internship) • Quality Measurement • Reintegration • Manage & align talent management processes with GCDP execution

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LCVP Outgoing Global development Program Host 3. Complete and Quality Experiences: • To ensure the upselling of the programs in joint work with Marketing and Talent Management Vice Presidents.

• To assure the delivery of the programs’ value proposition • To guarantee a quality induction and preparation for members joining GCDP.

Reporting ▶ Direct communication and accountability to the AIESEC in Colombia MCVP OGCDP during planning and execution. ▶Send reports every quarter to the MCVP OGCDP. ▶Local committee president

Critical Success Factors •

• • • • •

Number of Global Community Development P r o g r a m e x p e r i e n c e s o Q ua l i t y o f delivered experiences Managing talent Managing information Giving the right opportunity Increasing exchange experiences Generating Leadership experiences o Quality AIESEC experiences

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LCVP Outgoing Global development Program

External

Timeframe: December 2015 – December 2016 Report to: Local committee president Weekly Hours: Approx. 20

Job Description To manage, coordinate, control, evaluate and execute the local strategies and processes for outgoing global community development program (GCDP) and upselling. Ensuring the alignment with the national and local strategic plan and the national guidelines for GCDP, in order to improve quality and increase the number of delivered experiences into the program.

LCVP oGCDP External will be focused in all universities of the segmentation except University of antioquia.

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LCVP Outgoing Global development Program

External

Main Functions 1. Manage Experiential Exchange program: • Working consistently in the outgoing e xc h a n g e G C D P d e l i v e ry s t r at e gy, developing an international network of AIESEC LC partners around the network.

• Supporting the outgoing exchange process planning and execution.

• Product packaging, sales and delivery • Guiding and coaching project managers and team members, seeking the highest standards possible in the outgoing exchange flow.

• Participation at national meetings and conferences.

• E n s u r i n g q ua l i t y o f t h e O u tg o i n g Exchange GCDP delivery as one of AIESEC core work.

• Managing the exchange membership pipeline through a synergic work with the Marketing and Talent Management team.

2. Manage, execute, control, evaluate and align • exchange management processes according to 2015-2020 vision and national guidelines: • Planning • Promotion • Market Research & Segmentation • Product Development • Marketing/Selling • Delivery Process • EPIC Implementation at local level • Adaptation and Integration • Customer Relationship Management (AIESEC involvement and outgoing support during the internship) • Quality Measurement • Reintegration • Manage & align talent management processes with GCDP execution

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LCVP Outgoing Global development Program

External

3. Complete and Quality Experiences: • To ensure the upselling of the programs in joint work with Marketing and Talent Management Vice Presidents.

• To assure the delivery of the programs’ value proposition • To guarantee a quality induction and preparation for members joining GCDP.

Reporting ▶ Direct communication and accountability to the AIESEC in Colombia MCVP OGCDP during planning and execution. ▶ Send reports every quarter to the MCVP OGCDP. ▶ Local committee president

Critical Success Factors ▶ Number of Global Community Development Program experiences ▶ Quality of delivered experiences ▶ Managing talent ▶ Managing information ▶ Giving the right opportunity ▶ Increasing exchange experiences ▶ Generating Leadership experiences ▶Quality AIESEC experiences

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LCVP Outgoing Global Internship Program Timeframe: December 2015 – December 2016 Report to: Local committee president MCVP oGIP Weekly Hours: Approx. 20

Job Description To manage, coordinate, control, evaluate and execute the local strategies and processes for Outgoing Global Internship Program (GIP) and scale up. Ensuring the alignment with the national and local Strategic Plan and the national guidelines for GIP in order to improve quality and increase the number of delivered experiences into those programs.

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LCVP Outgoing Global Internship Program Main Functions

1. Manage Experiential Exchange program: • Supporting the outgoing exchange process planning and execution.

• Product packaging, sales and delivery • Guiding and coaching project managers and team members, seeking the highest standards possible in the outgoing exchange flow.

• Participation at national meetings and conferences.

• E n s u r i n g q ua l i t y o f t h e O u tg o i n g Exchange GIP delivery as one of AIESEC core work.

• Managing the exchange membership pipeline through a synergic work with the Marketing and Talent Management team.

• Ensuring the proper documentation of outgoing exchange processes at local level,and the development of GCPs documents to share at national and international level.

Taking part in National Cooperations, doing promotion and matching.

• Using Podio, in order to centralize the information.

2. Manage, execute, control, evaluate and align • exchange management processes according to 2015-2020 vision and national guidelines: • Planning • Promotion • Market Research & Segmentation • Product Development • Marketing/Selling • Delivery Process • EPIC Implementation at local level • Adaptation and Integration • Customer Relationship Management (AIESEC involvement and outgoing support during the internship) • Quality Measurement • Reintegration • Manage & align talent management processes with GIP execution •

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LCVP Outgoing Global Internship Program 3. Complete and Quality Experiences: • To ensure the upselling of the programs in joint work with Marketing and Talent Management Vice Presidents.

• To assure the delivery of the programs’ value proposition • To guarantee a quality induction and preparation for members joining GIP.

Reporting

Critical Success Factors ▶ Number of Global Internship Development Program experiences ▶ Quality of delivered experiences ▶ Managing talent ▶ Managing information ▶ Increasing exchange experiences ▶ Generating Leadership experiences ▶ Quality AIESEC experiences

▶ Direct communication and accountability to the AIESEC in Colombia MCVP OGIP during planning and execution. ▶Send reports every quarter to the MCVP OGIP. ▶Local committee president

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EB Divergent is here to support this challenging and learning process to all those who decide to start with the brave actions.

Feel free to contact any of us, in case you need any advice, powerful talk or any doubt you may have along this process.

Good luck and enjoy your process!!

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