San Pedro Library User Experience Design

SAN PEDRO

Regional Branch Librar y

U S E R E X P E R IE N C E D ES I G N D A L I C E T R AV I L L I O N | 2 017

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CO N T E N T S : 03 04

INTR O DU CTIO N

Q U A L I TAT I V E & Q U A N T I TAT I V E R ES E A R C H 05 I M A G E S & M A P 09 L I B R A R Y F E E S & S E R V I C E S 11 I N T E R V I E W H I G H L I G H T S 12 P E R S O N A S

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DILEM M A & PR O POS ED SO LUTIO N

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I D E AT I O N & I M P L E M E N TAT I O N 16 B R A N D I N G 18 D I A G R A M S & W I R E F R A M E S 20 S TO R Y B O A R D S 22 M O C K U P S

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CO N C L U S I O N

INTR O DU CTIO N

The San Pedro Branch Library, as part of the Los Angeles Public Library system, provides free and easy access to information, ideas, books and technology that enrich, educate and empower every individual in our city’s diverse community.

-The San Pedro Branch Library Mission Statement

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Q U A L I TAT I V E & Q U A N T I TAT I V E RE SE ARCH

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E X TER IO R I M AG E

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IN T E R I O R I M AG ES

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Libraries allow children to ask questions about the world and find the answers. And the wonderful thing is that once a child learns to use a library, the doors to learning are always open.

- Laura Bush

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L IB R A R Y S E RV I C ES

All branch libraries provide free access to computer workstations which are connected to the Library’s information network. In addition to providing Internet access, these workstations enable the public to search LAPL’s many electronic resources including the online catalog, subscription databases, word processing, language learning, literacy and a large historic document and photograph collection.

Hours of Service

Mon-Thurs: 10:00 AM - 8:00 PM Fri-Sat: 9:30 AM - 5:30 PM Sun: 1:00 PM - 5:00 PM 09

L I B R A R Y LO A N S & F E E S Loan Period:

Overdue Fee:

Books, Magazines, Audiobooks

3 weeks

35¢/day

Cassettes and CDs

1 week

35¢/day

DVDs

4 days

$1.00/day

VHS / DVD Documentary

1 week

$1.00/day

Material:

Damaged / Lost Items

Hardback Book (Adult) $35.00 (Juvenile) $15.00

Paperback Book - $10.00

Audiobook/CD - $25.00

DVD - $30.00

Processing Fee -$10.00 10

INTERV IE W HIG HL IG HTS “Values the freedom that the library provides, in both its accessibility and materials. Feels that the library is a great place to go to enjoy a welcoming atmosphere while doing work or enjoying a book.”

-Patricia

“Likes that there are various types of media that can be checked out and values the Online services that lets him check out eBooks and comics. He really loves the digital services that the library provides and uses it for music and audiobooks as well.”

-Marco

“Appreciates the availability of new books and media, helping to bring new materials to those that normally would not be able to attain it. [...] The library helps to develop young minds by providing educational material in a fun environment.”

-Beverly

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P ERSO N AS

Victor

The Alcuna Family

Alicia

Age: 27

Ages: 7-41

Age: 11

“Always Connected”

“Family Gathering”

“Loves to Read”

Uses the library to connect with the Internet via free Wi-Fi and enjoys listening to borrowed audiobooks while doing work or browsing the latest feeds on his Tablet.

Uses the Library as a tool to have some needed family time.

Dad works on his computer, while Mom helps the kids with homework as they casually chat about their day.

Comes to the library with her mom every Tuesday and Thursday.

She loves to pick out a new book to read and likes all of the activities the library provides for her age group.

PURCHASE

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D IL E M M A & P R O P O S E D S O LU T I O N

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D I L E M M A S TAT E M E N T “The Library is a great place for everyone, and with the use of a simple Library Card, users are open to so many possibilities. The Libraries services are useful for all, but are often underused or disregarded due to accessibility, overcrowding and lack of information. How can we bring all of these issues together in a seamless device that is both simple to use and easily maintained?�

PR O POS ED SO LUTIO N To answer the question to this dilemma, a kiosk will be created that can be use with the user’s library card. These kiosks will line the library and can be used as an alternate means to borrow a book from the library if a librarian is not available. For even more convenience, an app will also be created and can be used similarly to the Kiosk, with the phone/tablet camera being used to scan physical books for ebook borrowing. Both will also have the option to browse the library’s physical and digital catalog.

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I D E AT I O N & I M P L E M E N TAT I O N

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B R A N D I N G : LO G O Original: The original Logo is of an open book that is set inside of a circle. This logo is used throughout all of the Los Angeles Library branches and is the face of the library system.

Revised: To separate the San Pedro Library, a new logo based on the original was created, depicting an open book amongst a bright sun.

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B R ANDIN G : ELEM ENTS Colors: Primary:

#f49723

#eeea7d

These elements help to visualize the new focus on family and fun! The San Pedro Library strives to bring together the community, and the colors selected attract a wide audience while the typefaces help to support the bright clean feel.

Secondary:

#a9d7f4

#bd9fbe

#b4d67c

#f26f74

Typefaces:

GeoSans Light

Folks

Aa Bb Cc Dd Ee Ff Gg Hh Ii Jj Kk Ll Mm Nn Oo Pp Qq Rr Ss Tt Uu Vv Xx Yy Zz

Aa Bb Cc Dd Ee Ff Gg Hh Ii Jj Kk Ll Mm Nn Oo Pp Qq Rr Ss Tt Uu Vv Xx Yy Zz 18

US ER INTER ACTIO N DI AG R A M

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K IOS K & APP W IR EFR A M E

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K I O S K CO N C E PT

The new library kiosk gives patrons some independence by offering them a way to borrow or return books on their own. Not just for checkouts, this Kiosk is also a guide to the library, helping patrons find available books and media through its browser and search feature.

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A P P CO N C E PT

The new library app can be used in conjunction with all of the Los Angeles Public Libraries. The San Pedro Branch app is unique in its feature to scan physical books in the library to instantly search for an available ebook version to borrow. In some cases audiobooks are also available.

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K IOS K SCR EEN S

SEARCH

San Pe dr o

Regional Branch Library

ENTER BORROW

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RETURN

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APP SCR EEN S

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L I B R A R Y P I C TO G R A M S

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B O O KSHEL F SIG N AG E New shelving signage features attractive bright colors that makes them easy to spot from a distance so patrons can quickly find what they are looking for.

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L IB R ARY CAR D

The front of the new library card features the traditional barcode used to check out books & media.

The back of the new library card features a new barcode in the form of a QR code that is used to check out books & media through the APP. 30

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CO N C L U S I O N

The San Pedro Branch Librar y can now be separate from the Los Angeles Public Librar y system, developing a brand identity that attracts children and adults through the brightened atmosphere. Drawing them to the developing ser vices that the librar y provides.

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