Daisy Partner Business: Partner Guide Q1 FY2023/24

Partner Guide

Q1 FY 2023/24

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Welcome to the latest edition of the Daisy Partner Business Guide

We're now at the start of a new financial year. It seems astonishing how quickly it’s come around. Within Daisy Partner Business, we've had our best year ever. I must thank each and every one of our partners who've contributed to that success by delivering a broader range of solutions to their customers than ever before.

Moving into this financial year, the size of the opportunity facing us all is absolutely huge. We're terming this the digital gold rush. It’s a collision of two seismic technological changes that are already hitting the marketplace and affecting customers.

First, we've got the retirement of the copper network which will be completed in December 2025. But I don't want to look that far ahead. Come this September, the entire nation will have entered a stop sell of PSTN lines. Customers will no longer be able to make changes to their estate, add new users or move their services from one premise to another. In addition, if customers experience a fault on the line, that fault will be unsupported and it'll come down to the customer tomigrate across to new technology in order to rectify that issue.

It may sound like a very negative scenario, but it presents a huge opportunity. All customers will need to move from traditional PSTN technology to digital IPbased services, which includes around 6 million SMEs in the UK. With a gold rush mentality, we can capitalise on the situation, go out and win our share.

The second technological change concerns mobile and the sunsetting of the 2G and 3G networks which is already upon us. Vodafone is committed to retiring its 3G network by the end of 2023 and EE is expected to follow suit by the middle of 2024. There’s an estimated 5.5 million 3G SIMs in the market and many are sitting in static devices rather than mobile handsets. While there's never been huge motivation to swap out those SIMs before, anything that relies on 3G connectivity will now have to be transitioned.

Another opportunity surrounding mobile data comes from its ability to support additional applications such as telemetry. There are thousands of enabled fleets on our roads every single day and their managers need insights into what’s happening in their fleet, driver behaviour and how the vehicles are performing.

When we combine the elements of the digital gold rush opportunities together, they present an immense £13 billion market. How do we tackle that? At Daisy Partner Business, we've got a number of tools at our disposal. IP telephony is the natural replacement for any service that requires voice and emerging technology such as intelligent mobile data sitting on an IoT platform will also spread rapidly.

We also need to change the conversations we're having with customers and move away from the price-sensitive, cost-driven market we’ve found ourselves in. We know that there are challenges within the economy, but investments into new technologies are a prerequisite for businesses. While they may be looking at ways of cutting costs elsewhere, future-proof connectivity will be essential. Providers must be able to understand the dynamic within an organisation and discover their needs and challenges. Tailoring connected technologies to satisfy specific needs will also provide more ingrained service that customers will truly appreciate.

To be able to take full advantage of the digital gold rush, we all need to free up time to understand it and its details, and to have broader, deeper conversations with customers. That's one of the key reasons we launched the Daisy Partner Academy late last year. Not only is it about providing information on products, services and skills to improve the running of your business and develop your people, it's about sharing smarter ways of working to buy time back, allowing you to focus on how your business is positioned in this digital gold rush.

2023/24 is a hugely exciting year for all of us.

I'm approaching it with confidence and with real determination that as Daisy Partner Business, we will be at the forefront of it supporting our partners to achieve successful growth, gaining share and increasing footprint within their local business communities.

Once again, thank you for the past 12 months. My commitment to you is that we’ll make a real contribution to your business and help you achieve successful growth. As always, the team is on hand to support you. And finally, as ever, thank you for choosing Daisy.

Julien Parven Director of Partner Business

The Digital Gold Rush

We’re

The copper Public Switched Telephone Network (PSTN) is retiring, entering stop sell in 2023 and switching off in 2025. There are up to 6 million UK SME businesses needing connectivity on the new fibre network – and upgrading to digital voice. That’s roughly a £13bn opportunity to cash in.

Vodafone is switching off its 3G networks in 2023, with EE and Three following in 2024. Any devices, from phones to alarms, that are 3G-only need upgrading and fast. Ofcom estimates that 5.5 million mobile phone customers are still using 2G and 3G devices. We segment the marketplace, position new technologies and distribute the opportunities. Placing our partners at the forefront of this digital transformation, you can focus on being the tip of the spear to cut through the competition and win share. We bring the rest.

in the midst of a digital gold rush, with massive opportunity to capitalise.

Daisy Partner Proposition

We work with partners to understand their businesses and their business goals. For those looking to build and grow, we have the support infrastructure in place. We can create models where partners sell to and deliver customers back to us to generate cash flow, and we also offer an exit strategy for those partners looking to realise the investment in their businesses.

We have Tier 1 vendor relations that enable us to build and deliver exclusive propositions and promotions.

We are founded in channel and have consistently been a huge channel advocate throughout our 21 years.

We offer a range of flexible tariffs and commercial terms that offer value to customers and generate revenues for partners.

Our size and scale ensure that we will always remain competitive and ahead of the market, thereby ensuring that you will too.

Our partner proposition covers all aspects of business telecoms, presented in simple packages without unnecessary distractions.

Our commercial models are equally as flexible with a combination of up-front and residual commissions.

Sales Agent

Whether you’re setting up in business having previously worked in telecoms, or you’re an established business selling a range of business utilities and financial services, our sales agent model allows you to concentrate on customer acquisition while we take care of the rest.

Partner

Our partnering model encourages partners to build long-term relationships with their customers, while creating an ongoing residual revenue stream. We will support you and your customers throughout but the frontline customer relationship management is owned by you.

Contact Centre

Whether you’re a huge contact centre selling utilities, insurance, financial services and more, or you’re a smaller size outfit wanting to offer your customers more flexibility when it comes to communications solutions, we’ve got deals to suit every size of contact centre.

At Daisy Partner Business, we know the importance of having a partner who understands the channel, is progressive and resilient through times of change, and enjoys the support of the industry’s leading providers. We constantly strive to provide security and encouragement to new entrants while also giving established outfits the ability to grow and means to move on for those with a departure plan.

Price Increases

We’re proud that we’ve supported you and your customers through times of rapid change, particularly in recent years, whether it’s been helping adopt new technology or to adapt to new ways of working.

Providing your customers with this dedicated support and service requires continual investment in our people and systems. This means we may have to review our prices when our base costs are amended by suppliers or impacted by inflation.

Many of our suppliers and partners have increased their prices. We appreciate that price changes are never welcome, particularly at such a challenging time, and we do our best to protect your customers by absorbing these increases where we can. However, some of the incurred costs must be passed on to ensure we can maintain our solutions and preserve our excellent service. We want to ensure businesses stay future-proofed by providing a broad choice of products underpinned by the best possible providers and support.

Daisy Partner Business is committed to providing solutions that keep businesses connected to their customers, suppliers and colleagues.

Our Commercials

Our commercial proposition has been built with flexibility and adaptability in mind.

The proposition is designed to allow partners to apply discounts to the standard service RRP in order to compete where required, or to uplift the Monthly Recurring Charge (MRC) to enhance earnings. In either instance there is an impact upon the commission / revenue, downwardly where a discount has been applied and uplifted where the MRC has been increased.

Please note: all upfront commissions will be paid upfront for 24 months and subsequent years will be paid on the anniversary of the contract for each additional year, i.e. a 36 month contract will receive 24 months upfront, and an additional 12 month payment in month 25.

Daisy Hosted Voice

Mine the Gold Rush

Ensure your customers are ready for the PSTN switch off with our hosted voice solutions. Offer feature-rich phone systems for more flexibility and better productivity.

Run on Gamma’s highly resilient and secure next-generation Horizon network, switching your customers to Daisy Hosted Voice means they’ll have a cloud phone system rather than one that sits in the office. Daisy Hosted Voice is the ideal business VoIP solution, perfect for up to 250 users and is suited to any business, providing there’s already fibre broadband or Ethernet connection installed.

What’s more, the easy-to-use web portal allows your customers to access their call information and personalise their system to ensure every call is handled effectively.

The Commercials

Call bundle includes

• 2500 local & national minutes

• 2500 minutes to mobile

Remote install option is available for businesses of up to circa 15 seats where a single upfront charge applies to manage the installation remotely. Commercials based on remote install only.

POE Switches

Enhanced Feature Sets (per user unless stated otherwise)

Call Recording License (per user)

Akixi (one-off costs)

Daisy Hosted Voice All-in-One

Daisy Hosted Voice All-in-One offers our next-generation VoIP solution in a simpler package at an affordable price—perfect for small businesses looking to shift to cloud telephony. The package includes a handset and a flexible, feature-rich phone system that’s easy to set up.

£19.95 per user

Commission £300 over a 36 month term

Package Options:

Option 1: Licence with VVX 250

• Handset - Polycom VVX 250

• Polycom USB WiFi Adaptor

• VVX 50 Series Power Supply

• Softphone – PC or Mobile

• DHV User License (3 Year)

• Number Porting

• Remote Install

Option 2: Licence with W73P Dect Handset

• Handset - Yealink W73P Dect Handset

• Desktop Softphone - PC

• DHV User License (3 Year)

• Number Porting

• Remote Install

Option 3: Licence with W73H Dect Handset

• Handset - Yealink W73H Dect Handset

• Desktop Softphone - PC

• DHV User License (3 Year)

• Number Porting

• Remote Install

DHV Lite

Our new IP-based single line replacement, DHV Lite, is ideal for small businesses. Run over the internet, DHV Lite allows customers to keep their existing business number and make calls across multiple devices – mobile, tablet, laptop and IP handset. It’s also future-proof – the service will be unaffected by the PSTN Switch Off in 2025.

DHV Lite quick to set up and easy to use. All customers need is an email to get started and, once they’ve downloaded the app or soft client to their desired devices, they can start making and receiving calls right away. A user-friendly online hub allows customers to manage their clients, set unique messages and set out of hours times. Calls can be diverted to colleagues or redirected to external phones.

Solution Overview

• A single user voice IP proposition which serves as an ‘Over The Top’ product on existing or new connectivity providing all the feature and more of a traditional analogue line.

• Does not include connectivity which must be purchased separately.

• Mobile and web browser applications available as standard, can be used with an optional handset or headset (purchased separately).

• Can be ordered on Daisy or third-party connectivity.

• Inclusive unlimited UK local/national/mobile calls and select international calls to USA, Canada, Australia, New Zealand and Ireland.

Highlights

• Low-cost feature rich alternative to traditional analogue lines.

• Many features like out of hours, schedules, diverts, music on hold and basic call stats.

• Offers flexibility and easily scalable.

• Futureproof voice solution for WLR withdrawal.

Daisy Hosted Broadband

Connect your Daisy Hosted Voice software with a high speed internet connection for optimal product performance.

The Commercials

Mobile Update

Daisy Communications has refreshed its mobile proposition in reflection of changes made by both O2 and Vodafone and in light of the current economic climate. The new model is based around a residual monthly commission, paid over the duration of the full contract term, with the rates of revenue share for both O2 and Vodafone enhanced.

Vodafone Red tariffs have now come to an end and Daisy Eureka and Select & Share are no longer available for new business.

Existing customers may upgrade providing there is an uplift in ARPU. Additional connections may still be added to existing accounts.

Want to know more?

Daisy Voda Fusion is our newly launched tariff available exclusively on the Vodafone network. Built like a single user tariff, Daisy Voda Fusion gives all users access to Unlimited calls, texts and allowance of data. However, unlike standard single user tariffs, it will also give users access to shared data.

Full details of all the new plans and commercials can be found in the following pages.

Connectivity

Mine the Gold Rush

With our range of future-proof solutions, your customers will stay connected beyond the PSTN Switch Off in 2025. There are up to 6 million UK SME businesses needing connectivity on the new fibre network. We have a range of robust, ultrafast solutions to cater to them.

Our broadband products meet the needs of all business sizes and budgets. Whether you’ve got a small retail customer looking for a basic ADSL connection or a large corporate client seeking to invest in a superfast fibre broadband solution, our business broadband deals offer great value for money.

Named as one of the UK’s leading business broadband providers, you can be rest assured that, by offering your customers one of our Daisy Broadband packages, they’re getting a reliable, secure connection for a competitive price.

The Commercials

Charge is per line/channel.

See what speeds are available in your area

How it Works

• Standard delivery option for a router is charged at £6.95 on all Broadband products.

• Connections and migrations for ADSL will be subject to a £40.00 activation fee on 12 month contracts (FREE on 24 and 36 months).

• Connections and migrations for Fibre will be subject to a £50.00 activation fee on 12 month contracts (FREE on 24 and 36 months).

• One static IP address is supplied as standard on all Daisy Broadband products, additional IP addresses are chargeable at £2.00 each per month. However, please note that additional IP addresses come in blocks of four (two useable and two not useable), all of which are chargeable, meaning customers will need to pay a total of £8.00 per month for up to every two additional IP addresses required. i.e. if your customer wants 1 or 2 additional IP addresses they will pay £8.00 and if you customer wants 3 or 4 additional IP addresses they will pay £16.00.

• All products are subject to Acceptable Use Policies (AUP), as published on daisycomms.co.uk/terms-conditions

• All products, except FTTP and SOGEA, require a WLR Single Line which comes at an additional cost.

•

ADSL

ADSL stands for Asymmetric Digital Subscriber Line but, put simply, ADSL is a lowcost business broadband connection using telephone lines to transfer data from us to your customers.

• Download speeds of up to 17 Mbps and upload speeds of up to 1 Mbps

• Unlimited data usage

• Free DDoS security

• 24/7/365 UK-based support and customer service

• 12, 24 or 36 month contracts available

• Free WiFi router and static IP address

• Free online billing and reporting

• Technicolor TG588v2 router

Superfast

Superfast business broadband (also known as FTTC broadband or Fibre to the Cabinet) sees data travel at fast speeds through fibre cables to the nearest green box to your customer’s office, shop or factory. Single Order Generic Ethernet Access (SOGEA) is a new broadband only product utilising the same technology as FTTC without the need for an analogue line, unlike standard FTTC, SOGEA connections will be unaffected by the 2025 PSTN Switch Off.

Unlimited data usage

• Download bandwidth options of 38 Mbps or 76 Mbps and upload speed of up to 19 Mbps

• Free DDoS Security

• 24/7/365 UK-based support and customer service

• 12, 24, or 36 month contracts available

• Free WiFi router and static IP address

• Free online billing and reporting

• Technicolor DWA0120 router

Ultrafast

Your customers can benefit from our ultrafast fibre broadband solution, which offers download bandwidth options of 150Mbps G.fast broadband or 300Mbps FTTP, available with a variety of contract lengths, unlimited data and free DDoS security.

• Unlimited data

• Download bandwidth options of 150Mbps G.fast or 300Mbps FTTP

• Free DDoS Security

• 24/7/365 UK-based support and customer service

• 12, 24, or 36-month contracts available

• Free WiFi router and static IP address

• Free online billing and reporting

• Technicolor DGA2231 router

What connectivity packages are available?

Having internet access and staying connected are essential requirements for modern businesses. Downtime is simply not an option and pressure on networks is constantly increasing. In the new digital world of business, where cloud-based technologies are becoming more common, high-bandwidth, scalable connectivity solutions are required to work more efficiently and productively.

Ethernet

Ethernet connectivity is a dedicated connection that is delivered direct to a business, offering security, reliability and a dedicated bandwidth, with guaranteed symmetrical speeds and service levels.

MPLS

Links together offices, data centres, disaster recovery sites and home / remote / mobile workers, for improved quality of communications between sites. It is a single voice solution across all business locations and provides increased opportunity to utilise Cloud based applications.

EFM

Offers a cost effective way to improve your customers’ connectivity, with faster speeds, SDSL, leased line and low-end Ethernet.

FTTP

The first full-fibre broadband product, offering speeds up to 1Gbps and significant increases in reliability compared to copper based services such as SOGEA, FTTC and ADSL.

Download our networking product sheet

What challenges does Daisy

• Business effectiveness

• Cloud effectiveness

• Cost management

• Productivity efficiencies

• Sales / service delivery

• Customer experience

• Business continuity

• Control of data and security

SOGEA

Similar to FTTC below, SOGEA uses the same technology but removes the need for a telephone service meaning customers can benefit from a single order broadband and save on the cost of an often unused or unwanted telephone service. SOGEA is also unaffected by the 2025 PSTN Switch Off which will impact both FTTC and ADSL services.

FTTC

FTTC uses a new or existing copper telephone line to deliver a cost effective broadband solution. Utilising fibre cabling from the telephone cabinet to the local exchange, FTTC provides higher speeds and a more reliable service than traditional ADSL.

ADSL

An easy access, cost effective solution, perfect for web access and emails. The service is provided via the same network that carries analogue telephone calls.

Why Daisy for connectivity?

• Desk based support for ADSL / FTTC checks

• Access to data pricing tool to allow you to check for EFM/Ethernet availability and pricing

• Carrier agnostic meaning we can be competitive in any area of the country

• Presales, network design and on site sales support from our team of highly qualified specialists

• 24 / 7 / 365 UK based customer support

• Public Sector can buy products and services through Direct Award on all 10 lots of the RM1045 framework.

DDoS Protection

• The UK is second only to the US in terms of global cybercrime - instances where a business is affected through having its online services hacked and flooded with malicious traffic

• The average cost of a DDoS attack to a UK SMB is estimated to be in excess of £45,000*.

• To counter this increasing threat, Daisy has included its Daisy DDoS Protection (DDP) premium service to shield all of our customers that take internet-based services from the most common types of cyber-attacks.

• Customers will automatically be protected with Daisy’s DDP Standard providing a 24/7/365 monitoring and protection service

• The service is applied to all Connectivity products and will engage automatically to mitigate any DDoS attack

Did you know?

76%

of businesses are seeking a competitive advantage through the use of hosted services.

Source: KPMG 2014

Lines, Calls & Broadband Bundles

No matter what size of business your customers operate, we’ve got the right lines and calls service packages to meet their needs.

It may be that they need an ISDN line, offering crystal clear calls as well as access to the internet, or perhaps it’s a standard business landline solution, for which our cost-effective broadband lines and calls deals could be the perfect answer.

The Commercials

ISDN Lines

Perfect for multi-line phone networks, your customers can choose from options including ISDN2 and ISDN30 to enhance their communications.

Service Care Levels

Charge is per line/channel.

PSTN & ISDN 2025 Switch Off

From September 2023, Openreach will issue a full ‘Stop Sell’ of new supply and there will be no new line installations, moves or changes for Single PSTN Lines or ISDN. At the end of December 2025, these fixed lines and services will be switched off and services withdrawn.

Download our Lines & Calls Product Sheet

Download our Network Services Price List

Select Call Tariffs

*UK Mobile to main UK mobile networks (Vodafone, EE, and O2).

**Business Select Capped call tariff rates apply with a 5p connection charge for local and national calls capped at 5p; a 6p connection charge for mobile calls capped at 20p; and a 7p connection charge for international calls, with major destinations capped at 20p per hour, thereafter standard ppm rate will be charged. ***Call connection charges apply to all call tariffs

The Commercials

Business Combo (Fibre & ADSL)

Line and broadband combination bundle

Call Bundle

• 4000 local/national minutes per month

• 1000 Mobile* minutes per month

*Mobile minutes include main headline UK mobile networks (Vodafone, EE, O2 and Three)

Installation pricing

Installation pricing will be set at £84.00 for all orders. You can choose whether to pass the charge onto customers, split 50/50 with customers via commissions sacrifice, or offer FOC with full commission sacrifice.

Fibre Solutions from ITS

Our new connectivity products from ITS offer robust solutions for businesses of all sizes.

ITS is an industry leader providing UK businesses with ultrafast connectivity and broadband through its own infrastructure, with a vision to create a nationwide fibre network that maximises speed and efficiency.

FibreBright

FibreBright is an assured full fibre service which differs from conventional broadband services that offer a shared capacity. FibreBright offers assured symmetrical bandwidth capacities of up to 10 Gbps and beyond.

The service consists of a bearer circuit (usually 1 Gbps, or 10 Gbps) with a dedicated amount of internet capacity. This means that a 100/1000 service, for instance, offers 100 Mbps of dedicated internet capacity within a 1 Gbps bearer. Once provided, upgrades can rapidly be made remotely to upgrade capacity upon demand. This suits businesses that need assured capacity and have a high utilisation for services such as the Public Cloud.

FibreLight

FibreLight is a cost-effective, gigabit capable full fibre broadband solution. It’s a symmetric service that offers bandwidths up to 500 Mbps. With the ability to flex bandwidth as your customers’ business requirements change, FibreLight provides strong reliability and excellent service.

For organisations using Cloud Services for applications such as Microsoft 365/Teams or dedicated business applications such as Oracle, network quality is key. The ITS FibreLight business broadband offer delivers a higher level of service quality than residential broadband making it ideal for applications such as Cloud, and SD-WAN.

Pricing

FibreBright (Uncontended Ethernet)

FibreLight requires a Daisy router and the pricing of this is included in the above buy price. FibreBright is an uncontented dedicated Ethernet service, ITS will provide the customer router for this.

Mobile Update

Mine the Gold Rush

Daisy Communications has refreshed its mobile proposition in reflection of changes made by both O2 and Vodafone and in light of the current economic climate. The new model is based around a residual monthly commission, paid over the duration of the full contract term, with the rates of revenue share for both O2 and Vodafone enhanced.

Vodafone Red tariffs have now come to an end and Daisy Eureka and Select & Share are no longer available for new business.

Existing customers may upgrade providing there is an uplift in ARPU. Additional connections may still be added to existing accounts.

Daisy Voda Fusion is our newly launched tariff available exclusively on the Vodafone network. Built like a single user tariff, Daisy Voda Fusion gives all users access to Unlimited calls, texts and allowance of data. However, unlike standard single user tariffs, it will also give users access to shared data.

Full details of all the new plans and commercials can be found in the following pages.

Daisy Unlimited

Daisy Communications has refreshed its mobile proposition in reflection of changes made by both O2 and Vodafone and in light of the current economic climate. The new model is based around a residual monthly commission, paid over the duration of the full contract term, with the rates of revenue share for both O2 and Vodafone enhanced.

*Only available for customers with Vodafone connections prior to 1st April 2020

**Subject to artificially inflated traffic (AIT) fair usage policy

***Subject to Unlimited data fair usage policy

Daisy Fusion

Daisy Fusion incorporates the simple solution of a single user mobile tariff with the freedom of being able to bulk buy shared allowances. Your customers can pool mobile data and roaming bolt-ons, as well as international calls and texts bundles which they can then divide up across their workforce.

All Daisy Fusion base tariffs include an allowance of minutes, texts and data as standard but, should your customers need more, they can simply top up with optional shared allowances.

What’s more, all plans are exclusively available on O2 and include a set amount of minutes, texts and data which can be used anywhere within our EU roaming footprint, making it easier than ever for your customers to manage their business mobile usage.

Daisy Fusion Connection Bonus!

Sell a Daisy Fusion tariff and receive a bonus on top of your commission!*

*Terms & conditions apply, full RRP amount must be paid for the connection, only for connections that are paid on an upfront basis and not a residual basis.

Shared Account Level WW Roaming Minutes

Daisy O2 Ireland Extra

For £4.17 (ex VAT) per month. Daisy O2 Ireland Extra allows you to use the inclusive minutes and texts from your UK Pay monthly plan when calling and texting from the UK to the Republic of Ireland, without paying international charges. So you’ll enjoy the same freedom as you get from your plan within the UK.

Please note: Extras, MMS, calls to premium rate or non-geographic numbers, and video calling are not included in this plan.

*Inclusive minutes and texts can be used to call and text Republic of Ireland mobiles and landlines (starting 01, 02, 04, 05, 06, 07) when you’re in the UK. **If you use up your inclusive allowance then standard UK out of bundle charges will apply

Please note: all bolt-ons will apply secondary to any daily roaming services such as TravelPlus. Only one bolt-on type can be selected per account.

Our optional International Caller (IC) offers end users hugely reduced international call rates when dialling abroad from the UK without bundles. For only £5.00 exc. VAT extra per month on all of our base tariffs, you will benefit from these massive savings on international calls.

International Call Tariff Price

UK to EU/USA/Canada 4ppm (usually £1.25 to EU & £1.67 to USA/Canada)

UK to RoW 22ppm (usually £2.50)

UK to WW SMS 4p per SMS (Usually 45.84p)

TravelFree

TravelFree is our enhanced version of this standard legislation, not only giving you access to UK bundles and rates within the listed EU Zone 1 destinations, but also covering destinations further afield. This allows end users to utilise their home tariff package in a number of destinations worldwide with no daily fees or monthly cost uplifts.

Destinations covered by TravelFree are split into two bands:

• Band A offers access to standard UK allowances (UK rates apply when out of bundle)

• Band B gives users the same access to bundles as Band A does, but roaming rates apply when out of bundle

TravelFree Destinations - Band A:

EU Zone 1 – Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Territories, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy (inc. Vatican City), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal (inc. Madeira), Romania, Slovakia, Slovenia, Spain (inc. Balearic Islands), Sweden

TravelPlus

TravelFree Destinations - Band B: EU Zone 2 - Channel Islands (inc. Guernsey, Jersey) and Isle of Man, Faroe Islands, San Marino, Switzerland

Plus the following NEW worldwide destinations... Albania, Anguilla, Antigua, Aruba, Australia, Barbados, Bermuda, Bosnia & Herzegovina, Canada, Cayman Islands, Dominica, Ghana, Grenada, Jamaica, Kenya, Lesotho, Mexico, Montserrat, Mozambique, Netherland Antilles, New Zealand, South Africa, St Kitts and Nevis, St Vincent, St Lucia, Trinidad & Tobago, Turks and Caicos, UK Virgin Islands, USA.

TravelPlus is an alternative to World Travel Select (WTS), available on Daisy Fusion tariffs and is aligned directly with TravelFree. Like WTS, it offers an alternative to pence per minute rates in the form of an opt-in daily roaming rate of £5 exc VAT per day and will allow users full access to their UK bundles and allowances whilst roaming in a selection of worldwide destinations.

This must be opted into at point of sale and specifically covers data usage, SMS and calls in country and/or back to the UK within the below listed countries.

TravelPlus Destinations:

Afghanistan, Andorra, Argentina, Armenia, Bahrain, Bangladesh, Bonaire, Brazil, British Virgin Islands, Cambodia, Chile, China, Colombia, Costa Rica, Curacao, Democratic Republic of Congo, Dominican Republic, Ecuador, Egypt, El Salvador, Fiji, Georgia, Guam, Guatemala, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Kazakhstan, Kuwait, Laos, Macau, Macedonia, Malaysia, Moldova, Mongolia, Montenegro, Morocco, Myanmar, Nicaragua, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Russia, Saudi Arabia, Serbia, Singapore, South Korea, South Sudan, Sri Lanka, Suriname, Swaziland, Taiwan, Tanzania, Thailand, Tonga, Turkey, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Vietnam, Western Samoa.

Travelling?

Find out what destinations are covered by TravelFree & TravelPlus. TravelFree

View Out of Bundle rates for Daisy Fusion

EU Roaming Charge Update

In response to Mobile Network announcements earlier in the year, relating to the introduction of roaming fees when utilising mobile services in Europe, we now have confirmation from the networks with regards to how this will affect our exclusive propositions.

Our intention, where possible, is to align with the networks’ own policies. As such, we can clarify that as of 1st January 2022, we will introduce a daily roaming fee of £2.00 ex. VAT on all Vodafone tariff changes*, resigns and new connections. This new daily fee will be known as ETS - European Travel Select and will be relevant across all current and legacy propositions, with the sole exception of our current Vodafone Fusion Unlimited and Daisy Vodafone Unlimited Extra tariffs that include TravelFree and TravelPlus. In addition, charges will not apply when roaming in Ireland or Isle of Man.

*Only base tariff changes will be considered a tariff change. Subscription level and account level bolt-ons/bundle adjustments are not considered tariff changes.

Daisy VodaFusion

Available exclusively on the Vodafone network, Daisy Voda Fusion is built like a single user tariff giving all users access to Unlimited calls, texts and allowance of data. However, unlike standard single user tariffs, Daisy Voda Fusion will also give users access to shared data. Allowances are applied and then shared amongst your mobile fleet. It’s cost-effective as well, so no matter what boltons you require you’ll pay a flat fee per user per month, plus whatever bolt-ons the business requires. Daisy Voda Fusion also offers optional single user bolt-ons for data top-ups, international minutes, international SMS and roaming data bolt-ons.

Base Tariffs

Base Tariffs

Unlimited usage subject to artificially inflated traffic fair usage policy.

Inclusive standard allowances are available for use in UK, EU and in selected worldwide detinations in line with qualifying daily roaming services. This tariff should not be used in conjunction with any VodaShare bolt-ons or services.

Unlimited plans roaming data usage is capped at 25GB per billing month in Travel Free and Travel Plus destinations. If you reach this limit, you will be charged £5.42 per 250MB (ex VAT) to continue using data in a Travel Free or Travel Plus destinations until your monthly allowance renews.

*****International Select bundles include inclusive minutes to 100 select destinations. Compatible with all base tariffs.

Daisy VodaFusion Bolt-Ons

UK to EU/EEA £0.095 per minute (Usually £0.1583 per minute)

UK to Europe Other £0.75 per minute (Usually £1.25 per minute)

UK to Rest of World£1.50 per minute (Usually £2.50 per minute)

UK to Worldwide SMS£0.325 per SMS (Usually £0.5416 per SMS)

Our optional International Caller (IC) offers end users hugely reduced international call rates when dialling abroad from the UK without bundles. For only £5.00 exc. VAT extra per month on all of our base tariffs, you will benefit from these massive savings on international calls. *****International Select bundles include inclusive minutes to 100 select destinations. Compatible with all

base tariffs.

Voda Fusion Bonus

Daisy Voda Fusion Connection Bonus. Sell a Daisy VodaFusion tariff and receive a bonus on top of your commission*

*Terms & conditions apply, full RRP amount must be paid for the connection, only for connections that are paid on an upfront basis and not a residual basis.

Daisy Duo

The best of both worlds

Internal communication is key to any business so when office based staff are making business calls to field based colleagues to their mobiles, the last thing you want to worry about is how much it’s costing.

If your customer’s landline and mobile contracts are with different providers they could find that the cost of calls between their landlines and mobiles take up a huge chunk of their telecoms budget.

With Daisy Duo, your customers can have complete peace of mind that these calls will no longer cost you a penny! Taking both from Daisy means you can have the best of both worlds as we’ll give you FREE calls from your Daisy business landline to your Daisy mobiles.

Why choose Daisy Duo?

By choosing Daisy Duo your customers can benefit from:

• Free calls - allows you to make free calls from your Daisy business line to your Daisy mobile*

• Simple set up - speak to your Daisy Account Manager and we will do the rest for you

• Easy and convenient - just transfer your mobile connection or your landline to your existing Daisy account, with no downtime or training required

Daisy Device Management

DDM is Mobile Device Management from Daisy in partnership with MaaS360 and IBM. The product provides organizations with intelligence and control over mobile devices, applications and content to enhance the mobile user experience and keep corporate data secure across smartphones, tablets, and laptops.

Built on a highly scalable, multi-tenant architecture, DDM delivers instant-on access to powerful mobility management capabilities to organizations, by making it easy to use and affordable. DDM is the fastest and most comprehensive way to configure devices for enterprise access and secure corporate data on smartphones and tablets — all from a single screen.

As a fully integrated cloud platform, DDM simplifies Mobile Device Management with rapid deployment, visibility and control that spans across mobile devices, applications and documents. IT administrators can start enrolling devices and immediately manage the entire mobile device lifecycle — from enrollment to enterprise integration, configuration and management, monitoring and security, support, and analytics and reporting.

Why Daisy Device Management

• Proven approach to cloud-based mobility management

• Powerful management & security to address the full mobility lifecycle

• Seamlessly integrates with all of your existing infrastructure

• Simple & fast with an exceptional customer experience

Meeting Your Mobile Device Management Challenges

• Increase security & compliance enforcement

• Reduce the cost of supporting mobile assets

• Enhance application & performance management

• Ensure better business continuity

• Increase productivity & employee satisfaction

DDM Offers

Daisy Device Management Bundles

Daisy Device Management is now available as a bundled proposition with our Daisy Vodafone Fusion and Daisy O2 Fusion tariffs to give your customers additional peace of mind. Increase the ARPU of your mobile base and combine the solutions all on a single bill.

Please note: all commission values are residual and paid monthly for the term of the contract.

Daisy Vodafone Fusion Partner Comms RRP

Daisy Anywhere

Mine the Gold Rush

With over 20 billion devices being connected today and the number set to rise to 30 billion by 2025, IoT is now the front runner for connectivity. Add to that fixed services including PSTN and ISDN being part of the big switch off and 4G soon to be 5G, connectivity is the way forward. Keep in mind to ask whether your customers may be moving premises in the future. With 3G and 4G sunsetting soon upon us, your customers may need to opt for IoT for various services, including alarm lines, door systems, and smart devices.

Daisy Anywhere is our IoT product. Starting with just a SIM card, the Daisy Anywhere SIM is built using multinetwork technology so that your customers’ devices can connect to the strongest network available, ensuring virtually no downtime or breaks in productivity.

It may take time for ethernet providers to survey and appoint an engineer to install, let alone fix, dropped services. With Daisy Anywhere, you can provide a router and 4G SIMs and get billing from day one, pre-ethernet, and then convert to back-up once fixed is back on.

Multinetwork Cellular

For truly mobile connectivity. Plugged directly into the networks, allowing for flexible tariffs.

Plug-and-play Setup

Grab a router, pick a SIM, check for coverage, and you’re good to go.

Unsteered

With unsteered multi-network SIMs, connectivity is dictated by the strongest provider, not an MNO’s preferred option.

Static IPs

For hosted products and services, like hosted voice.

Truly Mobile

Covering 650 networks across 180 countries, help your customers discover their future with Daisy Anywhere.

Cellular Data

One SIM, one bill, endless tariff and data options.

Meraki Go

Wave goodbye to slow business

Meraki Go allows customers to run their own private network and manage point-of-sale devices, while at the same time providing a guest WiFi network. It’s a quick and safe solution which helps connect their business and customers together.

Great for retail, hospitality and small offices, MerakiGo gives your customers the ability to set up guest WiFi, accept payments and more.

Your customers can create multiple networks to differentiate business WiFi from their employees and their customers.

It also enables them to segment their WiFi bandwidth, to allow a set amount to be saved for things like streaming video, audio, or online file sharing.

What’s more, it can be set up in minutes without needing an IT pro and comes equipped with built-in security to keep their business, customers, and employees safe online.

Systems

Control costs, increase productivity, and offer customers a better service

Effective communication and adaptability are critical for the modern business, so telephony systems must be able to keep up with the demands made of them in regard to collaboration and mobile working.

Understanding that not all customer requirements are the same, Daisy Communications offers a range of fully hosted and IP PBX solutions, each designed specifically to fit your customer’s needs and budget. Daisy caters for businesses of any size and our product specialist will work with you to tailor the right solution for connecting their business.

Traditional PBX Solutions

Offering traditional PBX Solutions from Mitel. Daisy has achieved the highest level channel reseller accreditation at Mitel as a Signature Partner and has been awarded Silver Status as an Avaya Partner for their SME and Unified Communications Solutions.

VoIP

If your customers are looking for a non-traditional solution, Daisy also offers VoIP solutions through its Cloud Select Voice proposition. A fully cloud hosted solution in which landlines and mobiles work together as one.

Why Daisy for Systems?

• Largest independent UK supplier

• Experience of the old and new - backed by the highest levels of accreditation with the world’s leading vendors and service providers

• More than 300 service professionals and 1,500 engineers. There for you, 24/7, 365 days a year (subject to package)

How much can you earn on a Systems deal?

How much you can earn from a systems deal really depends on the type of deal you do, as these are bespoke to your customers’ requirements. To assist you with this, we have put together a typical deal for an average SME business.

A typical SME customer with between 25-40 employees will more than likely already have a telephone system in place, therefore the opportunity available to you will be to either replace this, or offer a maintenance package.

The table below outlines a typical deal:

The main control unit with the features a customer has requests*

card that connects the customers line

*Typical features could include Port licences, IP extension licences, built in voicemail etc. Our product specialist can assist you with these.

A typical deal

• The cost for an average system of this size is approximately £11,000. This is made up of the main control unit, the features the customer has requested, as well as training requirements, programming and installation.

• As a Daisy Partner on a deal of this size you could earn around £2,000. For all system deals, Partners earn based on a 50 / 50 profit split. What this means is Daisy would provide you with a buy price and a recommended retail price for all the items involved in a Systems deal. The Partner would then split the profit (the difference between the buy price and sell price).

Daisy Fraud Guardian

Keeping your business telecoms protected

Telecom fraud is at record levels and eclipses even credit card fraud. To help combat this, Daisy Communications launched Daisy Fraud Guardian, a monitoring and protection service that mitigates the risks customers face from hackers or internal telecom misuse.\

In order to protect customers from the risk of telecoms fraud, this service will be automatically applied to business customers’ PSTN lines, ISDN2, ISDN30 and SIP endpoints with Daisy and has a 30-day disconnection notice.

If the customer wishes to benefit from this service as per the pricing below, no further action is required. If the customer does not wish to continue benefiting from the service, they must opt-out (free of charge) at any point by logging on to www.daisycomms.co.uk/partners-fraud-guardian and contacting the service team.

The service is not commissionable and there is no revenue share payable on Daisy Fraud Guardian.

A typical deal

Daisy Fraud Guardian is a service provided to monitor, alert and protect customers from unnecessary financial exposure to telecoms fraud. Our staff and systems monitor call traffic in many ways including high value calls, high call volumes or high risk call types and known blacklisted numbers and destinations. On these occasions the calls are analysed and the customer is notified of any suspected fraud being committed on your telephone lines. In order to further help protect its customers from the risk of telecoms fraud, users of this service will also have their exposure to fraudulent calls limited to a maximum of £500 per line per day and often much less through early detection and action to suspend lines and bar calls.

The professional reassurance that, should systems go down, your business won’t suffer

With the average maintenance call-out fees standing at £1,000, the cost of your telephone system failing can be crippling on both your business and your bottom line. Long term, cost-effective service plans mean you can rid your business of these surprise maintenance charges, for good. With our bespoke packages and highly-trained Daisy engineers just a stone’s throw away, you can rely on us to get your business back up and running in minutes, not days.

Protect your telephone system

Please note: Pricing is available upon application and is dependent upon the type, age and size of the telephone system as well as the business infrastructure in place. All of the packages are available on a 12, 24, 36 and 60 month plan.

Want to know more?

Speak to your Business Development Manager today.

MyAccount

Are your customers benefitting from MyAccount?

Daisy MyAccount allows customers greater access to manage their account. This FREE service allows access to easily analyse bills, set spend alerts, manage cost centres and even log faults!

What does this mean for partners?

Promoting the benefits of MyAccount to your customers and encouraging them to self-serve means you’ll spend less time on the phone to your current customers dealing with queries, freeing your time up to sell and earn even more commission.

Promote MyAccount

To help you promote the features of MyAccount we have developed a range of video tutorials, user guides and even a white label campaign that you can send to your customers.

Partner Academy

Sign up to the Partner Academy, our learning platform combining online and live training.

The Partner Academy takes a holistic business and management approach, giving partners the opportunity to develop their wider skills. Alongside sales and product courses, you can learn about key industry events, communication skills and how to get the most out of your team.

Learn at your own pace online through the Daisy Partner Learning Portal, a specialised platform with an extensive library of modules to pick and choose from. It combines presentations, videos and quizzes for a more engaging learning experience.

Hone your skills in live sessions that offer more interactive and tailored teaching. Daisy Partner Business aims to deliver these coaching and development sessions in-person across the UK as well as virtually, allowing as many partners as possible to attend.

The Partner Academy is available to all Daisy Partners.

Customer Service Performance

Not only do we support our partners with sales and marketing materials, we also support you in providing top quality service and support to your customers with our dedicated Partner Business Customer Service Team.

Our performance scores for Q4 FY2223

CSAT (Customer Satisfaction)

81.81%

PCA (calls answered within 20 seconds)

88.3%

The remaining percentage of calls were answered within 30 seconds

Trustpilot

4.8

Support & Assistance

It’s important that you have access to the support you need, when you need it. That’s why we provide you with a dedicated team to look after your every need.

What does this mean for you?

• Better service management of your customer’s account with less contact points

• A reduction in the time it takes to resolve any problems and enquiries

• A closer working relationship, so we can better understand your customers’ needs and improve the ways in which we can support you

• An improved overall service experience

Partner Benefits

• Produce detailed reports from customer bills

• Show comparisons between other providers and Daisy

• Independent service, paid for by Daisy

• Results normally returned within 48 hours

Team number 0333 3204540 Option 1: Sales | Option 2: Support | Option 3: Commissions

Please note:

For all pre-sale queries, please contact your dedicated account management team directly on their email/ number. For all post-sale queries, please contact the indirect customer services team on 0333 320 4540, Option 3.