Daisy Partner Business: Partner Guide Q1 FY2023/24

Partner Guide Q1 FY 2023/24 We help you do business easily E&OE

1

Our Current Promotions • Connection bonus for Vodafone new connections and ports.

• 36-month advances for mobile, FTTP, Daisy Hosted Voice, Ethernet and SOGEA Bespoke commission terms apply. Contact your Account Manager for more information.

See page 44

to learn more about our Partner Academy

Table of Contents 2

Our Latest Promotions

24

Daisy Fusion

2

Table of Contents

29

EU Roaming Charge Update

3

Welcome to the latest edition...

30

Daisy VodaFusion

4

The Digital Gold Rush

31

Daisy VodaFusion Bolt-Ons

5

The Daisy Partner Proposition

33

Daisy Duo

6

Price Increases

34

Daisy Device Management

7

Our Commercials

35

DDM Offers

8

Daisy Hosted Voice

36

Daisy Device Management Bundles

11

Daisy Hosted Voice All-in-One

37

Daisy Anywhere

12

Daisy Hosted Broadband

38

Meraki Go

13

DHV Lite

39

Systems

13

Mobile Update

41

Daisy Fraud Guardian

14

Connectivity

42

Maintenance

18

Lines, Calls & Broadband Bundles

43

MyAccount

20

Fibre Solutions from ITS

44

Partner Academy

22

Mobile Update

45

Customer Service Performance

23

Daisy Unlimited

46

Support & Assistance

2

E&OE

Welcome to the latest edition of the Daisy Partner Business Guide We're now at the start of a new financial year. It seems astonishing how quickly it’s come around. Within Daisy Partner Business, we've had our best year ever. I must thank each and every one of our partners who've contributed to that success by delivering a broader range of solutions to their customers than ever before.

Moving into this financial year, the size of the opportunity facing us all is absolutely huge. We're terming this the digital gold rush. It’s a collision of two seismic technological changes that are already hitting the marketplace and affecting customers.

First, we've got the retirement of the copper network which will be completed in December 2025. But I don't want to look that far ahead. Come this September, the entire nation will have entered a stop sell of PSTN lines.

Customers will no longer be able to make changes to their estate, add new users or move their services from one premise to another. In addition, if customers experience a fault on the line, that fault will be unsupported and it'll come down to the customer tomigrate across to new technology in order to rectify that issue.

It may sound like a very negative scenario, but it presents a huge opportunity. All customers will need to move from traditional PSTN technology to digital IPbased services, which includes around 6 million SMEs in the UK. With a gold rush mentality, we can capitalise on the situation, go out and win our share.

The second technological change concerns mobile and the sunsetting of the 2G and 3G networks which is already upon us. Vodafone is committed to retiring its 3G network by the end of 2023 and EE is expected to follow suit by the middle of 2024. There’s an estimated 5.5 million 3G SIMs in the market and many are sitting in static devices rather than mobile handsets. While there's never been huge motivation to swap out those SIMs before, anything that relies on 3G connectivity will now have to be transitioned.

Another opportunity surrounding mobile data comes from its ability to support additional applications such as telemetry. There are thousands of enabled fleets on our roads every single day and their managers need insights into what’s happening in their fleet, driver behaviour and how the vehicles are performing.

When we combine the elements of the digital gold rush opportunities together, they present an immense £13 billion market. How do we tackle that? At Daisy Partner Business, we've got a number of tools at our disposal. IP telephony is the natural replacement for any service that requires voice and emerging technology such as intelligent mobile data sitting on an IoT platform will also spread rapidly.

E&OE

We also need to change the conversations we're having with customers and move away from the price-sensitive, cost-driven market we’ve found ourselves in. We know that there are challenges within the economy, but investments into new technologies are a prerequisite for businesses.

While they may be looking at ways of cutting costs elsewhere, future-proof connectivity will be essential.

Providers must be able to understand the dynamic within an organisation and discover their needs and challenges.

Tailoring connected technologies to satisfy specific needs will also provide more ingrained service that customers will truly appreciate.

To be able to take full advantage of the digital gold rush, we all need to free up time to understand it and its details, and to have broader, deeper conversations with customers. That's one of the key reasons we launched the Daisy Partner Academy late last year. Not only is it about providing information on products, services and skills to improve the running of your business and develop your people, it's about sharing smarter ways of working to buy time back, allowing you to focus on how your business is positioned in this digital gold rush.

2023/24 is a hugely exciting year for all of us.

I'm approaching it with confidence and with real determination that as Daisy Partner Business, we will be at the forefront of it supporting our partners to achieve successful growth, gaining share and increasing footprint within their local business communities.

Once again, thank you for the past 12 months.

My commitment to you is that we’ll make a real contribution to your business and help you achieve successful growth.

As always, the team is on hand to support you. And finally, as ever, thank you for choosing Daisy.

Julien Parven Director of Partner Business

3

The Digital Gold Rush We’re in the midst of a digital gold rush, with massive opportunity to capitalise.

The copper Public Switched Telephone Network (PSTN) is retiring, entering stop sell in 2023 and switching off in 2025. There are up to 6 million UK SME businesses needing connectivity on the new fibre network – and upgrading to digital voice. That’s roughly a £13bn opportunity to cash in.

Vodafone is switching off its 3G networks in 2023, with EE and Three following in 2024. Any devices, from phones to alarms, that are 3G-only need upgrading and fast. Ofcom estimates that 5.5 million mobile phone customers are still using 2G and 3G devices. We segment the marketplace, position new technologies and distribute the opportunities. Placing our partners at the forefront of this digital transformation, you can focus on being the tip of the spear to cut through the competition and win share. We bring the rest.

4

E&OE

Daisy Partner Proposition We work with partners to understand their businesses and their business goals. For those looking to build and grow, we have the support infrastructure in place. We can create models where partners sell to and deliver customers back to us to generate cash flow, and we also offer an exit strategy for those partners looking to realise the investment in their businesses.

We have Tier 1 vendor relations that enable us to build and deliver exclusive propositions and promotions.

Our size and scale ensure that we will always remain competitive and ahead of the market, thereby ensuring that you will too.

We are founded in channel and have consistently been a huge channel advocate throughout our 21 years.

Our partner proposition covers all aspects of business telecoms, presented in simple packages without unnecessary distractions.

We offer a range of flexible tariffs and commercial terms that offer value to customers and generate revenues for partners.

Our commercial models are equally as flexible with a combination of up-front and residual commissions.

Sales Agent

Partner

Contact Centre

Whether you’re setting up in business having previously worked in telecoms, or you’re an established business selling a range of business utilities and financial services, our sales agent model allows you to concentrate on customer acquisition while we take care of the rest.

Our partnering model encourages partners to build long-term relationships with their customers, while creating an ongoing residual revenue stream. We will support you and your customers throughout but the frontline customer relationship management is owned by you.

Whether you’re a huge contact centre selling utilities, insurance, financial services and more, or you’re a smaller size outfit wanting to offer your customers more flexibility when it comes to communications solutions, we’ve got deals to suit every size of contact centre.

At Daisy Partner Business, we know the importance of having a partner who understands the channel, is progressive and resilient through times of change, and enjoys the support of the industry’s leading providers. We constantly strive to provide security and encouragement to new entrants while also giving established outfits the ability to grow and means to move on for those with a departure plan.

Daisy Partner Business: Meeting your customers’ voice, connectivity, mobile, phone system and cloud needs.

03301 731 309

partnerbusiness@daisycomms.co.uk

daisypartners.co.uk

Price Increases Daisy Partner Business is committed to providing solutions that keep businesses connected to their customers, suppliers and colleagues.

We’re proud that we’ve supported you and your customers through times of rapid change, particularly in recent years, whether it’s been helping adopt new technology or to adapt to new ways of working.

Providing your customers with this dedicated support and service requires continual investment in our people and systems. This means we may have to review our prices when our base costs are amended by suppliers or impacted by inflation.

6

Many of our suppliers and partners have increased their prices. We appreciate that price changes are never welcome, particularly at such a challenging time, and we do our best to protect your customers by absorbing these increases where we can. However, some of the incurred costs must be passed on to ensure we can maintain our solutions and preserve our excellent service. We want to ensure businesses stay future-proofed by providing a broad choice of products underpinned by the best possible providers and support.

E&OE

Our Commercials Our commercial proposition has been built with flexibility and adaptability in mind.

The proposition is designed to allow partners to apply discounts to the standard service RRP in order to compete where required, or to uplift the Monthly Recurring Charge (MRC) to enhance earnings. In either instance there is an impact upon the commission / revenue, downwardly where a discount has been applied and uplifted where the MRC has been increased.

Please note: all upfront commissions will be paid upfront for 24 months and subsequent years will be paid on the anniversary of the contract for each additional year, i.e. a 36 month contract will receive 24 months upfront, and an additional 12 month payment in month 25.

Monthly Recurring Charge

Commission1

High

Medium

Low

High

Medium

Low

£14.99

£11.99

£8.99

£198.00

£144.00

£90.00

PSTN

£19.95

£16.95

£14.95

£285.00

£195.00

£127.50

Multiline

£19.95

£16.95

£14.95

£210.00

£112.50

£67.50

ISDN2

£21.49

£17.49

£14.49

£228.75

£123.75

£63.75

ISDN30

£22.49

£18.49

£15.49

£228.75

£123.75

£63.75

£10.00

£8.00

£6.00

£195.00

£135.00

£105.00

SOGEA 40

£44.95

£38.51

£34.31

£420.00

£270.00

£172.50

SOGEA 80

£46.95

£40.21

£35.71

£480.00

£300.00

£180.00

FTTC 38

£33.98

£29.98

£26.48

£525.00

£375.00

£300.00

FTTC 76

£38.48

£34.48

£29.98

£585.00

£495.00

£390.00

ADSL

£21.98

£17.98

£15.98

£303.75

£213.75

£159.75

DHV Lite DHV Lite Lines

Inclusive Call Bundle

2

Connectivity

FTTP 38

£47.98

£41.98

£37.98

£412.50

£277.50

£150.00

FTTP 76

£47.98

£42.98

£37.98

£412.50

£277.50

£150.00

FTTP 150

£47.98

£41.98

£37.98

£412.50

£277.50

£150.00

FTTP 300

£52.98

£47.98

£41.98

£480.00

£337.50

£172.50

FTTP 500

£57.98

£50.98

£45.98

£495.00

£322.50

£202.50

FTTP 1000

£62.98

£52.98

£47.98

£517.50

£345.00

£210.00

FTTC G.Fast 150

£52.98

£45.98

£39.98

£225.00

£172.00

£82.50

FTTC G.Fast 300

£62.98

£55.98

£46.98

£270.00

£225.00

£105.00

Business Combo (Fibre)

£40.45

£36.45

£32.45

£277.50

£187.50

£97.50

Business Combo (ADSL)

£34.95

£31.95

£27.95

£202.50

£142.50

£67.50

£19.95

£17.95

£15.95

£359.28

£322.92

£287.28

£11.78

£9.78

£8.78

£186.00

£123.00

£90.00

Lines, Calls & Broadband Bundles

Daisy Hosted Voice Daisy Hosted License3 Meraki Go (WiFi) Meraki Go

£99.00 one off line installation charger per new single line | 1All commissions are calculated based on 36 month term. To calculate 24 month commission please use the following formula (‘Commissions’/36)*24 | 2Inclusive call bundle includes 4,000 Local/National & 1,000 Mobile minutes | 3Business Combo includes lines, calls & broadband | 4Includes single line and broadband only, no calls | 5 Minimum term 36 months

E&OE

7

Daisy Hosted Voice Mine the Gold Rush Ensure your customers are ready for the PSTN switch off with our hosted voice solutions.

Offer feature-rich phone systems for more flexibility and better productivity.

Run on Gamma’s highly resilient and secure next-generation Horizon network, switching your customers to Daisy Hosted Voice means they’ll have a cloud phone system rather than one that sits in the office. Daisy Hosted Voice is the ideal business VoIP solution, perfect for up to 250 users and is suited to any business, providing there’s already fibre broadband or Ethernet connection installed.

What’s more, the easy-to-use web portal allows your customers to access their call information and personalise their system to ensure every call is handled effectively.

The Commercials Call bundle includes • •

2500 local & national minutes 2500 minutes to mobile

Remote install option is available for businesses of up to circa 15 seats where a single upfront charge applies to manage the installation remotely. Commercials based on remote install only.

Monthly Recurring Charge Daisy Hosted Voice

Commission / % of deal margin

High

Medium

Low

High

Medium

Low

£19.95

£17.95

£15.95

£359.28

£322.92

£287.28

POE Switches Product

One-off Sell

Commission

8 Port Switch (8 Live Ports)

£185.00

£18.75

12 Port Switch (12 Live Ports)

£280.00

£28.35

24 Port Switch (24 Live Ports)

£345.00

£34.34

48 Port POE

£645.00

£64.09

Enhanced Feature Sets (per user unless stated otherwise)

8

Product

Monthly Price

Commission

Call Queue Group User

£2.15

£0.25

Receptionist Enterprise (Site Specific)

£25.00

£2.88

Desktop Softphone - PC

£0.70

£0.08

Desktop Softphone - Mac

£0.70

£0.08

Smartphone App - Android

£0.70

£0.08

Smartphone App - iOS

£0.70

£0.08

Integrator Lite

£0.30

£0.04

Integrator DB

£3.60

£0.43

Collaborate (Inc 4 Months Free Promo)

£5.00

£1.13

TAPI Driver

£2.86

£0.33

E&OE

Call Recording License (per user) Product

Monthly Price

Commission

Business 3 Months Retention

£1.50

£7.20

Business 6 Months Retention

£1.80

£7.65

Business 12 Months Retention

£2.15

£9.00

Business 36 Months Retention

£5.00

£20.70

Business 60 Months Retention

£9.30

£38.70

Business 7 Year Retention

£10.70

£44.10

Product

Monthly Price

Commission

Call Centre Agent

£5.00

£20.70

Call Centre Agent Client

£13.50

£54.90

Call Centre Supervisor Client

£28.50

£117.00

Product

Monthly Price

Commission

1 - 8 Licenses

£2.90

£1.45

9 - 20 Licenses

£5.16

£2.58

21 - 50 Licenses

£6.30

£3.15

51+ Licenses

£8.02

£4.01

Product

Monthly Price

Commission

MoH Starter Package

£3.00

£12.82

MoH Package 1

£3.00

£12.82

MoH Package 2

£4.50

£19.03

Additional MOH Prompts

£1.00

£4.34

Additional Text for Auto Attendant

£1.00

£4.34

Additional Tiers for Auto Attendant

£1.00

£4.34

Personalised Voicemail (per person)

£0.50

£2.86

Product

One-off Sell

Commission

Remote Install (up to 3 users)

£140.00

£20.00

Install (4-7 users)

£240.00

£20.00

Call Centre Licenses

Number Porting/New Numbering

Music on Hold

Professional Services

E&OE

Webinar Training

£170.00

£25.00

Training Day

£570.00

£85.00

9

Akixi (one-off costs) Product

One-off Sell

Commission

Akixi Lite Site Setup

£115.00

£17.50

Akixi 1000 Site Setup

£190.00

£27.50

Akixi 2000 Site Setup

£500.00

£75.00

Akixi 3000 Site Setup

£645.00

£97.50

Akixi Training ½ Day

£360.00

£55.00

Akixi Training Full Day

£570.00

£85.00

Product

Sell

Commission

Akixi Lite Supervisor

£5.00

£0.58

Akixi Lite Extension

£0.70

£0.08

Akixi 1000 Supervisor

£8.00

£1.25

Akixi 1000 Extension

£3.00

£0.68

Akixi 2000 Supervisor

£28.00

£3.55

Akixi 2000 Extension

£3.00

£0.68

Akixi 2000 ACD Agent

£16.00

£1.95

Akixi 3000 Supervisor

£35.00

£4.30

Akixi 3000 Extension

£3.00

£0.68

Akixi 3000 ACD Agent

£16.00

£1.95

Akixi 3000 Omnichannel Agent Add-On

£8.00

£0.98

Enhanced Mobile App User

£5.00

£0.85

Presence User

£1.00

£0.09

Akixi

10

E&OE

Daisy Hosted Voice All-in-One Daisy Hosted Voice All-in-One offers our next-generation VoIP solution in a simpler package at an affordable price—perfect for small businesses looking to shift to cloud telephony. The package includes a handset and a flexible, feature-rich phone system that’s easy to set up.

£19.95 per user

Commission £300 over a 36 month term

Package Options:

Option 1: Licence with VVX 250 • • • • • • •

Handset - Polycom VVX 250 Polycom USB WiFi Adaptor VVX 50 Series Power Supply Softphone – PC or Mobile DHV User License (3 Year) Number Porting Remote Install

E&OE

Option 2: Licence with W73P Dect Handset

Option 3: Licence with W73H Dect Handset

• H andset - Yealink W73P

• H andset - Yealink W73H

• • • •

• • • •

Dect Handset Desktop Softphone - PC DHV User License (3 Year) Number Porting Remote Install

Dect Handset Desktop Softphone - PC DHV User License (3 Year) Number Porting Remote Install

11

DHV Lite Our new IP-based single line replacement, DHV Lite, is ideal for small businesses. Run over the internet, DHV Lite allows customers to keep their existing business number and make calls across multiple devices – mobile, tablet, laptop and IP handset. It’s also future-proof – the service will be unaffected by the PSTN Switch Off in 2025.

DHV Lite quick to set up and easy to use. All customers need is an email to get started and, once they’ve downloaded the app or soft client to their desired devices, they can start making and receiving calls right away. A user-friendly online hub allows customers to manage their clients, set unique messages and set out of hours times. Calls can be diverted to colleagues or redirected to external phones.

Monthly Recurring Charge DHV Lite

Commission / % of deal margin

High

Medium

Low

High

Medium

Low

£14.99

£11.99

£8.99

£198.00

£144.00

£90.00

Solution Overview • • • • •

A single user voice IP proposition which serves as an ‘Over The Top’ product on existing or new connectivity providing all the feature and more of a traditional analogue line.

Does not include connectivity which must be purchased separately.

Mobile and web browser applications available as standard, can be used with an optional handset or headset (purchased separately).

Can be ordered on Daisy or third-party connectivity.

Inclusive unlimited UK local/national/mobile calls and select international calls to USA, Canada, Australia, New Zealand and Ireland.

Highlights • • • •

12

Low-cost feature rich alternative to traditional analogue lines.

Many features like out of hours, schedules, diverts, music on hold and basic call stats.

Offers flexibility and easily scalable.

Futureproof voice solution for WLR withdrawal.

E&OE

Daisy Hosted Broadband Connect your Daisy Hosted Voice software with a high speed internet connection for optimal product performance.

The Commercials Product

RRP

Daisy Voice Broadband Medium FTTC 76Mb (10 Concurrent Calls/Up to 50 Users)

£59.98

Daisy Voice Broadband Medium FTTP 76Mb (10 Concurrent Calls/Up to 50 Users)

£59.98

Daisy Voice Broadband Large FTTC 76Mb (20 Concurrent Calls/Up to 50 Users)

£69.98

Daisy Voice Broadband Large FTTP 76Mb (20 Concurrent Calls/Up to 50 Users)

£69.98

Daisy Voice Broadband XL FTTC G.Fast 150Mb (30 Concurrent Calls/Up to 50 Users)

£79.98

Daisy Voice Broadband XL FTTP 150Mb (30 Concurrent Calls/Up to 50 Users)

£79.98

Daisy Voice Broadband SOHO: Superfast FTTC 76Mb (10 Concurrent Calls/Up to 10 Users)

£49.98

Daisy Voice Broadband SOHO: Ultrafast FTTP 150Mb (10 Concurrent Calls/Up to 10 Users)

£59.98

Daisy Voice Broadband SOHO: Ultrafast FTTC 300Mb (10 Concurrent Calls/Up to 10 Users)

£59.98

Daisy Voice Broadband SOHO: Ultrafast FTTP 300Mb (10 Concurrent Calls/Up to 10 Users)

£59.98

Daisy Voice Broadband SOHO: Ultrafast FTTC 300Mb (10 Concurrent Calls/Up to 10 Users)

£69.98

Daisy Voice Broadband SOHO: Ultrafast FTTP 300Mb (10 Concurrent Calls/Up to 10 Users)

£69.98

Mobile Update Daisy Communications has refreshed its mobile proposition in reflection of changes made by both O2 and Vodafone and in light of the current economic climate. The new model is based around a residual monthly commission, paid over the duration of the full contract term, with the rates of revenue share for both O2 and Vodafone enhanced.

Daisy Voda Fusion is our newly launched tariff available exclusively on the Vodafone network. Built like a single user tariff, Daisy Voda Fusion gives all users access to Unlimited calls, texts and allowance of data. However, unlike standard single user tariffs, it will also give users access to shared data.

Vodafone Red tariffs have now come to an end and Daisy Eureka and Select & Share are no longer available for new business.

Full details of all the new plans and commercials can be found in the following pages.

Existing customers may upgrade providing there is an uplift in ARPU. Additional connections may still be added to existing accounts.

Want to know more?

Speak to your Business Development Manager today.

E&OE

13

Connectivity Mine the Gold Rush With our range of future-proof solutions, your customers will stay connected beyond the PSTN Switch Off in 2025. There are up to 6 million UK SME businesses needing connectivity on the new fibre network. We have a range of robust, ultrafast solutions to cater to them.

Our broadband products meet the needs of all business sizes and budgets. Whether you’ve got a small retail customer looking for a basic ADSL connection or a large corporate client seeking to invest in a superfast fibre broadband solution, our business broadband deals offer great value for money.

Named as one of the UK’s leading business broadband providers, you can be rest assured that, by offering your customers one of our Daisy Broadband packages, they’re getting a reliable, secure connection for a competitive price.

The Commercials Charge is per line/channel.

Monthly Recurring Charge

Commission*

High

Medium

Low

High

Medium

Low

SOGEA 40

£44.95

£38.51

£34.31

£420.00

£270.00

£172.50

SOGEA 80

£46.95

£40.21

£35.71

£480.00

£300.00

£180.00

FTTC 38

£33.98

£29.98

£26.48

£525.00

£375.00

£300.00

FTTC 76

£38.48

£34.48

£29.98

£585.00

£495.00

£390.00

ADSL

£21.98

£17.98

£15.98

£303.75

£213.75

£159.75

FTTP 38

£47.98

£41.98

£37.98

£412.50

£277.50

£150.00

FTTP 76

£47.98

£42.98

£37.98

£412.50

£277.50

£150.00

FTTP 150

£47.98

£41.98

£37.98

£412.50

£277.50

£150.00

FTTP 300

£52.98

£47.98

£41.98

£480.00

£337.50

£172.50

FTTP 500

£57.98

£50.98

£45.98

£495.00

£322.50

£202.50

FTTP 1000

£62.98

£52.98

£47.98

£517.50

£345.00

£210.00

FTTC G.Fast 150

£52.98

£45.98

£39.98

£225.00

£172.00

£82.50

FTTC G.Fast 300

£62.98

£55.98

£46.98

£270.00

£225.00

£105.00

See what speeds are available in your area How it Works •

Standard delivery option for a router is charged at £6.95 on all Broadband products.

•

Connections and migrations for ADSL will be subject to a £40.00 activation fee on 12 month contracts (FREE on 24 and 36 months).

•

Connections and migrations for Fibre will be subject to a £50.00 activation fee on 12 month contracts (FREE on 24 and 36 months).

•

One static IP address is supplied as standard on all Daisy Broadband products, additional IP addresses are chargeable at £2.00 each per month. However, please note that additional IP addresses come in blocks of four (two useable and two not useable), all of which are chargeable, meaning customers will need to pay a total of £8.00 per month for up to every two additional IP addresses required. i.e. if your customer wants 1 or 2 additional IP addresses they will pay £8.00 and if you customer wants 3 or 4 additional IP addresses they will pay £16.00.

•

All products are subject to Acceptable Use Policies (AUP), as published on daisycomms.co.uk/terms-conditions

•

All products, except FTTP and SOGEA, require a WLR Single Line which comes at an additional cost.

14

E&OE

ADSL ADSL stands for Asymmetric Digital Subscriber Line but, put simply, ADSL is a lowcost business broadband connection using telephone lines to transfer data from us to your customers.

• • • • • • • •

Download speeds of up to 17 Mbps and upload speeds of up to 1 Mbps Unlimited data usage Free DDoS security 24/7/365 UK-based support and customer service 12, 24 or 36 month contracts available Free WiFi router and static IP address Free online billing and reporting Technicolor TG588v2 router

Superfast Superfast business broadband (also known as FTTC broadband or Fibre to the Cabinet) sees data travel at fast speeds through fibre cables to the nearest green box to your customer’s office, shop or factory. Single Order Generic Ethernet Access (SOGEA) is a new broadband only product utilising the same technology as FTTC without the need for an analogue line, unlike standard FTTC, SOGEA connections will be unaffected by the 2025 PSTN Switch Off. • • • • • • • •

Unlimited data usage Download bandwidth options of 38 Mbps or 76 Mbps and upload speed of up to 19 Mbps Free DDoS Security 24/7/365 UK-based support and customer service 12, 24, or 36 month contracts available Free WiFi router and static IP address Free online billing and reporting Technicolor DWA0120 router

Ultrafast Your customers can benefit from our ultrafast fibre broadband solution, which offers download bandwidth options of 150Mbps G.fast broadband or 300Mbps FTTP, available with a variety of contract lengths, unlimited data and free DDoS security.

• • • • • • • •

Unlimited data Download bandwidth options of 150Mbps G.fast or 300Mbps FTTP Free DDoS Security 24/7/365 UK-based support and customer service 12, 24, or 36-month contracts available Free WiFi router and static IP address Free online billing and reporting Technicolor DGA2231 router

Download our connectivity product sheet

E&OE

15

What connectivity packages are available?

Having internet access and staying connected are essential requirements for modern businesses. Downtime is simply not an option and pressure on networks is constantly increasing. In the new digital world of business, where cloud-based technologies are becoming more common, high-bandwidth, scalable connectivity solutions are required to work more efficiently and productively.

Ethernet Ethernet connectivity is a dedicated connection that is delivered direct to a business, offering security, reliability and a dedicated bandwidth, with guaranteed symmetrical speeds and service levels.

MPLS Links together offices, data centres, disaster recovery sites and home / remote / mobile workers, for improved quality of communications between sites. It is a single voice solution across all business locations and provides increased opportunity to utilise Cloud based applications.

EFM Offers a cost effective way to improve your customers’ connectivity, with faster speeds, SDSL, leased line and low-end Ethernet.

FTTP The first full-fibre broadband product, offering speeds up to 1Gbps and significant increases in reliability compared to copper based services such as SOGEA, FTTC and ADSL.

SOGEA Similar to FTTC below, SOGEA uses the same technology but removes the need for a telephone service meaning customers can benefit from a single order broadband and save on the cost of an often unused or unwanted telephone service. SOGEA is also unaffected by the 2025 PSTN Switch Off which will impact both FTTC and ADSL services.

FTTC FTTC uses a new or existing copper telephone line to deliver a cost effective broadband solution. Utilising fibre cabling from the telephone cabinet to the local exchange, FTTC provides higher speeds and a more reliable service than traditional ADSL. ADSL An easy access, cost effective solution, perfect for web access and emails. The service is provided via the same network that carries analogue telephone calls.

Download our networking product sheet

What challenges does Daisy Connectivity solve?

• • • • • • • •

16

Business effectiveness Cloud effectiveness Cost management Productivity efficiencies Sales / service delivery Customer experience Business continuity Control of data and security

E&OE

Why Daisy for connectivity?

DDoS Protection

• •

Desk based support for ADSL / FTTC checks

•

•

Carrier agnostic meaning we can be competitive in any area of the country

The UK is second only to the US in terms of global cybercrime - instances where a business is affected through having its online services hacked and flooded with malicious traffic

•

•

Presales, network design and on site sales support from our team of highly qualified specialists

The average cost of a DDoS attack to a UK SMB is estimated to be in excess of £45,000*.

•

• •

24 / 7 / 365 UK based customer support

To counter this increasing threat, Daisy has included its Daisy DDoS Protection (DDP) premium service to shield all of our customers that take internet-based services from the most common types of cyber-attacks.

•

Customers will automatically be protected with Daisy’s DDP Standard providing a 24/7/365 monitoring and protection service

•

The service is applied to all Connectivity products and will engage automatically to mitigate any DDoS attack

Access to data pricing tool to allow you to check for EFM/Ethernet availability and pricing

Public Sector can buy products and services through Direct Award on all 10 lots of the RM1045 framework.

Did you know?

76%

of businesses are seeking a competitive advantage through the use of hosted services.

Source: KPMG 2014

E&OE

17

Lines, Calls & Broadband Bundles No matter what size of business your customers operate, we’ve got the right lines and calls service packages to meet their needs.

It may be that they need an ISDN line, offering crystal clear calls as well as access to the internet, or perhaps it’s a standard business landline solution, for which our cost-effective broadband lines and calls deals could be the perfect answer.

The Commercials

Monthly Recurring Charge

Commission

High

Medium

Low

High

Medium

Low

PSTN*

£19.95

£16.95

£14.95

£285.00

£195.00

£127.50

Multiline*

£19.95

£16.95

£14.95

£210.00

£112.50

£67.50

ISDN2*

£21.49

£17.49

£14.49

£228.75

£123.75

£63.75

ISDN30*

£22.49

£18.49

£15.49

£228.75

£123.75

£63.75

ISDN Lines

PSTN & ISDN 2025 Switch Off

Perfect for multi-line phone networks, your customers can choose from options including ISDN2 and ISDN30 to enhance their communications.

From September 2023, Openreach will issue a full ‘Stop Sell’ of new supply and there will be no new line installations, moves or changes for Single PSTN Lines or ISDN. At the end of December 2025, these fixed lines and services will be switched off and services withdrawn.

Service Care Levels Charge is per line/channel.

Service care levels by line type

Service Level 1

Service Level 2

Service Level 3

Service Level 4

Rental charge per month

End of next working day + 1 working day, Monday to Friday

End of next working day, Monday to Saturday

End of next half working day, Monday to Sunday

6 hour SLA - all times

Single analogue line

Included in line rental

£1.50 (ex. VAT)

£4.90

£6.10

Multi analogue (per line)

N/A

Included in line rental

£4.90

£6.10

ISDN2e (standard or system per line)

N/A

Included in line rental

£4.90

£6.10

ISDN30e (per channel)

N/A

Included in line rental

£3.00

£4.30

Download our Lines & Calls Product Sheet Download our Network Services Price List

18

E&OE

Select Call Tariffs Call tariff

Comparison of rates per minute

Suggested Business Type

Line Rental

Local / National

UK Mobile

NGCS Access Charge

Online

£0.00

£0.01

£0.07

£0.10

Business Select Capped**

Online

£0.00

£0.01

£0.07

£0.10

Business Select

Default

£0.00

£0.01

£0.08

£0.10

Business Select Saver

SME

£0.00

£0.01

£0.05

£0.10

Business Select Saver Plus

SME

£0.00

£0.01

£0.04

£0.10

Business Select Saver Max

SME

£0.00

£0.01

£0.04

£0.10

Business Select Premium

Corporate

£0.00

£0.01

£0.04

£0.10

Tariff Business Select Extra

*UK Mobile to main UK mobile networks (Vodafone, EE, and O2). **Business Select Capped call tariff rates apply with a 5p connection charge for local and national calls capped at 5p; a 6p connection charge for mobile calls capped at 20p; and a 7p connection charge for international calls, with major destinations capped at 20p per hour, thereafter standard ppm rate will be charged. ***Call connection charges apply to all call tariffs

The Commercials

Monthly Recurring Charge

Commission

High

Medium

Low

Business Combo (Fibre)*

£40.45

£36.45

£32.45

Business Combo (ADSL)*

£34.95

£31.95

£27.95

High

Medium

Low

£277.50

£187.50

£97.50

£202.50

£142.50

£67.50

Business Combo (Fibre & ADSL) Line and broadband combination bundle Call Bundle • 4000 local/national minutes per month • 1000 Mobile* minutes per month *Mobile minutes include main headline UK mobile networks (Vodafone, EE, O2 and Three)

Installation pricing Installation pricing will be set at £84.00 for all orders. You can choose whether to pass the charge onto customers, split 50/50 with customers via commissions sacrifice, or offer FOC with full commission sacrifice.

E&OE

19

Fibre Solutions from ITS Our new connectivity products from ITS offer robust solutions for businesses of all sizes.

ITS is an industry leader providing UK businesses with ultrafast connectivity and broadband through its own infrastructure, with a vision to create a nationwide fibre network that maximises speed and efficiency.

FibreBright

FibreLight

FibreBright is an assured full fibre service which differs from conventional broadband services that offer a shared capacity. FibreBright offers assured symmetrical bandwidth capacities of up to 10 Gbps and beyond.

FibreLight is a cost-effective, gigabit capable full fibre broadband solution. It’s a symmetric service that offers bandwidths up to 500 Mbps. With the ability to flex bandwidth as your customers’ business requirements change, FibreLight provides strong reliability and excellent service.

The service consists of a bearer circuit (usually 1 Gbps, or 10 Gbps) with a dedicated amount of internet capacity.

This means that a 100/1000 service, for instance, offers 100 Mbps of dedicated internet capacity within a 1 Gbps bearer. Once provided, upgrades can rapidly be made remotely to upgrade capacity upon demand. This suits businesses that need assured capacity and have a high utilisation for services such as the Public Cloud.

20

For organisations using Cloud Services for applications such as Microsoft 365/Teams or dedicated business applications such as Oracle, network quality is key.

The ITS FibreLight business broadband offer delivers a higher level of service quality than residential broadband making it ideal for applications such as Cloud, and SD-WAN.

E&OE

Pricing Service

FibreLight (8:1 GPON)

FibreBright (Uncontended Ethernet)

Bearer

Bandwidth

Min Term

Partner buy price

1Gbps

100Mbps

36

£59.76

1Gbps

200Mbps

36

£98.78

1Gbps

500Mbps

36

£98.78

1Gbps

100Mbps

36

£174.39

1Gbps

200Mbps

36

£204.88

1Gbps

300Mbps

36

£223.17

1Gbps

400Mbps

36

£229.27

1Gbps

500Mbps

36

£235.37

1Gbps

1Gbps

36

£272.00

10Gbps

1Gbps

36

£369.51

10Gbps

2Gbps

36

£515.85

10Gbps

3Gbps

36

£601.22

10Gbps

4Gbps

36

£735.37

10Gbps

5Gbps

36

£759.76

10Gbps

10Gbps

36

£869.51

FibreLight requires a Daisy router and the pricing of this is included in the above buy price.

FibreBright is an uncontented dedicated Ethernet service, ITS will provide the customer router for this.

E&OE

21

Mobile Update Mine the Gold Rush Daisy Communications has refreshed its mobile proposition in reflection of changes made by both O2 and Vodafone and in light of the current economic climate. The new model is based around a residual monthly commission, paid over the duration of the full contract term, with the rates of revenue share for both O2 and Vodafone enhanced.

Vodafone Red tariffs have now come to an end and Daisy Eureka and Select & Share are no longer available for new business.

Existing customers may upgrade providing there is an uplift in ARPU. Additional connections may still be added to existing accounts.

Daisy Voda Fusion is our newly launched tariff available exclusively on the Vodafone network.

Built like a single user tariff, Daisy Voda Fusion gives all users access to Unlimited calls, texts and allowance of data. However, unlike standard single user tariffs, it will also give users access to shared data.

Full details of all the new plans and commercials can be found in the following pages.

22

E&OE

Daisy Unlimited Daisy Communications has refreshed its mobile proposition in reflection of changes made by both O2 and Vodafone and in light of the current economic climate. The new model is based around a residual monthly commission, paid over the duration of the full contract term, with the rates of revenue share for both O2 and Vodafone enhanced.

Daisy O2 Unlimited

Daisy O2 Unlimited Extra

Daisy Vodafone Unlimited*

Daisy Vodafone Unlimited Extra*

DOULT

DOULTXT

DVULTETS

DVULTX

DOULTIC

DOULTXTIC

DVULTETSIC

DVULTXIC

Unlimited**

Unlimited**

Unlimited**

Unlimited**

Unlimited**

Unlimited**

Unlimited**

Unlimited**

Unlimited***

Unlimited***

Unlimited***

Unlimited***

Inclusive UK to EU Mins

0

2000

0

500

Inclusive UK to EU SMS

0

2000

0

0

Roam Like at Home (RLAH)

P

O

O

O

European Travel Select (ETS) (£2.00 ex VAT per day)

O

O

P

O

World Travel Select (WTS) (£5.00 ex VAT per day)

P

O

P

O

O

P

O

P

O

P

O

P

£23.00

£27.50

£23.00

£27.50

£28.00

£32.50

£28.00

£32.50

Commission (24 months)

£165.00

£198.00

£165.00

£198.00

Commissions with IC (24 months)

£201.00

£234.00

£201.00

£234.00

Tariff Code Tariff Code with IC Inclusive Minutes Inclusive SMS Inclusive Data

Travel Free Travel Plus (£5.00 ex VAT per day) Cost (ex VAT) Cost with IC (ex VAT)

*Only available for customers with Vodafone connections prior to 1st April 2020 **Subject to artificially inflated traffic (AIT) fair usage policy ***Subject to Unlimited data fair usage policy

E&OE

23

Daisy Fusion Daisy Fusion incorporates the simple solution of a single user mobile tariff with the freedom of being able to bulk buy shared allowances. Your customers can pool mobile data and roaming bolt-ons, as well as international calls and texts bundles which they can then divide up across their workforce.

All Daisy Fusion base tariffs include an allowance of minutes, texts and data as standard but, should your customers need more, they can simply top up with optional shared allowances.

What’s more, all plans are exclusively available on O2 and include a set amount of minutes, texts and data which can be used anywhere within our EU roaming footprint, making it easier than ever for your customers to manage their business mobile usage.

Base Tariff

Fusion 1GB

Fusion 3GB

Fusion 5GB

Fusion 10GB

Fusion 25GB

Fusion 40GB

Tariff Code

ODF1

ODF3

ODF5

ODF10

ODF25

ODF40

Tariff Code with IC

ODF1IC

ODF3IC

ODF5IC

ODF10IC

ODF25IC

ODF40IC

Inclusive Minutes

Unlimited*

Unlimited*

Unlimited*

Unlimited*

Unlimited*

Unlimited*

Inclusive SMS

Unlimited*

Unlimited*

Unlimited*

Unlimited*

Unlimited*

Unlimited*

Inclusive Data

1GB

3GB

5GB

10GB

25GB

40GB

Inclusive UK to EU Minutes

N/A

N/A

N/A

100

500

500

Travel Free & Travel Plus

Yes

Yes

Yes

Yes

Yes

Yes

International Caller (IC)

Yes - Optional

Yes - Optional

Yes - Optional

Yes - Optional

Yes - Optional

Yes - Optional

Cost (ex VAT)

£10.00

£12.00

£13.50

£17.50

£20.00

£25.00

Cost with International Caller (IC) (ex VAT)

£15.00

£17.00

£18.50

£22.50

£25.00

£30.00

Commissions (24 months)

£72.00

£86.40

£97.20

£126.00

£144.00

£180.00

Commissions with IC (24 months)

£108.00

£122.40

£133.20

£162.00

£180.00

£216.00

Fusion 1GB MBB

Fusion 5GB MBB

Fusion 10GB MBB

Fusion 25GB MBB

Fusion 50GB MBB

Tariff Code

ODFMBB1

ODFMBB5

ODFMBB10

ODFMBB25

ODFMBB50

Inclusive Data

1GB

5GB

10GB

25GB

50GB

Travel Free & Travel Plus

Yes

Yes

Yes

Yes

Yes

£5.50

£12.50

£15.00

£20.00

£30.00

£39.60

£90.00

£108.00

£144.00

£216.00

MBB Base Tariffs

Cost (ex VAT) Commissions (24 months)

24

E&OE

Daisy Fusion Connection Bonus!

Sell a Daisy Fusion tariff and receive a bonus on top of your commission!* Tariff

RRP

Connection Bonus

ODF1 - Daisy Fusion 1GB

£10.00

£20.00

ODF3 - Daisy Fusion 3GB

£12.00

£20.00

ODF5 - Daisy Fusion 5GB

£13.50

£30.00

ODF10 - Daisy Fusion 10GB

£17.50

£30.00

ODF25 - Daisy Fusion 25GB

£20.00

£35.00

ODF40 - Daisy Fusion 40GB

£25.00

£40.00

ODF1IC - Daisy Fusion 1GB + IC

£15.00

£20.00

ODF3IC - Daisy Fusion 3GB + IC

£17.00

£20.00

ODF5IC - Daisy Fusion 5GB + IC

£18.50

£30.00

ODF10IC - Daisy Fusion 10GB + IC

£22.50

£30.00

ODF25IC - Daisy Fusion 25GB + IC

£25.00

£35.00

ODF40IC - Daisy Fusion 40GB + IC

£30.00

£40.00

DOULT - Daisy Unlimited

£23.00

£30.00

DOULT - Daisy Unlimited + IC

£28.00

£30.00

DOULTX - Daisy Unlimited Extra

£27.50

£50.00

DOULTX - Daisy Unlimited Extra + IC

£32.50

£50.00

* Terms & conditions apply, full RRP amount must be paid for the connection, only for connections that are paid on an upfront basis and not a residual basis.

E&OE

25

Shared Account Level Data Bolt-Ons Description

Tariff Code

Cost

Commissions (24 months)

25GB Daisy Fusion Shared

ODFSD25

£100.00

£720.00

50GB Daisy Fusion Shared

ODFSD50

£150.00

£1,080.00

75GB Daisy Fusion Shared

ODFSD75

£180.00

£1,296.00

100GB Daisy Fusion Shared

ODFSD100

£240.00

£1,728.00

150GB Daisy Fusion Shared

ODFSD150

£375.00

£2,700.00

200GB Daisy Fusion Shared

ODFSD200

£500.00

£3,600.00

250GB Daisy Fusion Shared

ODFSD250

£570.00

£4,104.00

300GB Daisy Fusion Shared

ODFSD300

£700.00

£5,040.00

500GB Daisy Fusion Shared

ODFSD500

£1,200.00

£8,640.00

750GB Daisy Fusion Shared

ODFSD750

£1,650.00

£11,880.00

1TB Daisy Fusion Shared

ODFSD1

£2,400.00

£17,280.00

2TB Daisy Fusion Shared

ODFSD2

£4,800.00

£34,560.00

3TB Daisy Fusion Shared

ODFSD3

£6,000.00

£43,200.00

Shared Account Level International Minute Bolt-Ons Description

Tariff Code

Cost

Commissions (24 months)

Daisy Fusion 100 Int. EU Minutes

ODF100EUI

£7.00

£50.40

Daisy Fusion 500 Int. EU Minutes

ODF500EUI

£25.00

£180.00

Daisy Fusion 1000 Int. EU Minutes

ODF1000EUI

£45.00

£324.00

Daisy Fusion 3000 Int. EU Minutes

ODF3000EUI

£120.00

£864.00

Daisy Fusion 5000 Int. EU Minutes

ODF5000EUI

£200.00

£1,440.00

Daisy Fusion 100 Int. EU, USA & Canada Minutes

ODF100USI

£9.00

£64.80

Daisy Fusion 500 Int. EU, USA & Canada Minutes

ODF500USI

£30.00

£216.00

Daisy Fusion 1000 Int. EU, USA & Canada Minutes

ODF1000USI

£50.00

£360.00

Daisy Fusion 3000 Int. EU, USA & Canada Minutes

ODF3000USI

£125.00

£900.00

Daisy Fusion 5000 Int. EU, USA & Canada Minutes

ODF5000USI

£205.00

£1,476.00

Daisy Fusion 100 Int. WW Minutes

ODF100WWI

£30.00

£216.00

Daisy Fusion 500 Int. WW Minutes

ODF500WWI

£100.00

£720.00

Daisy Fusion 1000 Int. WW Minutes

ODF1000WWI

£195.00

£1,404.00

Daisy Fusion 3000 Int. WW Minutes

ODF3000WWI

£570.00

£4,104.00

Daisy Fusion 5000 Int. WW Minutes

ODF5000WWI

£925.00

£6,660.00

Shared Account Level International SMS

26

Description

Tariff Code

Cost

Commissions (24 months)

Daisy Fusion 100 Int. SMS

ODF100ISMS

£10.00

£72.00

Daisy Fusion 500 Int. SMS

ODF500ISMS

£40.00

£288.00

Daisy Fusion 1000 Int. SMS

ODF1000ISMS

£75.00

£540.00

Daisy Fusion 3000 Int. SMS

ODF3000ISMS

£200.00

£1,440.00

Daisy Fusion 5000 Int. SMS

ODF5000ISMS

£375.00

£2,700

E&OE

Shared Account Level WW Roaming Minutes Description

Tariff Code

Cost

Commissions (24 months)

Daisy Fusion 100 WW Minutes (excludes RoW Zone 4)

ODF100WM

£45.00

£324

Daisy Fusion 500 WW Minutes (excludes RoW Zone 4)

ODF500WM

£215.00

£1,548

Daisy Fusion 1000 WW Minutes (excludes RoW Zone 4)

ODF1000WM

£400.00

£2,880

Daisy Fusion 3000 WW Minutes (excludes RoW Zone 4)

ODF3000WM

£1,150.00

£8,280

Daisy Fusion 5000 WW Minutes (excludes RoW Zone 4)

ODF5000WM

£1,850.00

£13,320

Shared Account Level WW Roaming Data Description

Tariff Code

Cost

Commissions (24 months)

WW Data 250MB (excludes RoW Zone 4)

ODF250WD

£100.00

£720.00

WW Data 500MB (excludes RoW Zone 4)

ODF500WD

£180.00

£1,296.00

WW Data 1GB (excludes RoW Zone 4)

ODF1WD

£350.00

£2,520.00

WW Data 3GB (excludes RoW Zone 4)

ODF3WD

£900.00

£6,480.00

WW Data 5GB (excludes RoW Zone 4)

ODF5WD

£1,450.00

£10,440.00

WW Data 10GB (excludes RoW Zone 4)

ODF10WD

£2,700.00

£19,440.00

Daisy O2 Ireland Extra For £4.17 (ex VAT) per month. Daisy O2 Ireland Extra allows you to use the inclusive minutes and texts from your UK Pay monthly plan when calling and texting from the UK to the Republic of Ireland, without paying international charges. So you’ll enjoy the same freedom as you get from your plan within the UK. Please note: Extras, MMS, calls to premium rate or non-geographic numbers, and video calling are not included in this plan.

Description

Tariff Code

Cost

Commissions (24 months)

Daisy O2 Ireland Extra

DOIE

£4.17

£30.00

*Inclusive minutes and texts can be used to call and text Republic of Ireland mobiles and landlines (starting 01, 02, 04, 05, 06, 07) when you’re in the UK. **If you use up your inclusive allowance then standard UK out of bundle charges will apply

Please note: all bolt-ons will apply secondary to any daily roaming services such as TravelPlus. Only one bolt-on type can be selected per account.

E&OE

27

Our optional International Caller (IC) offers end users hugely reduced international call rates when dialling abroad from the UK without bundles. For only £5.00 exc. VAT extra per month on all of our base tariffs, you will benefit from these massive savings on international calls.

International Call Tariff

Price

UK to EU/USA/Canada

4ppm (usually £1.25 to EU & £1.67 to USA/Canada)

UK to RoW

22ppm (usually £2.50)

UK to WW SMS

4p per SMS (Usually 45.84p)

TravelFree TravelFree is our enhanced version of this standard legislation, not only giving you access to UK bundles and rates within the listed EU Zone 1 destinations, but also covering destinations further afield. This allows end users to utilise their home tariff package in a number of destinations worldwide with no daily fees or monthly cost uplifts.

Destinations covered by TravelFree are split into two bands: • Band A offers access to standard UK allowances (UK rates apply when out of bundle) • Band B gives users the same access to bundles as Band A does, but roaming rates apply when out of bundle TravelFree Destinations - Band A:

EU Zone 1 – Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Territories, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy (inc. Vatican City), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal (inc. Madeira), Romania, Slovakia, Slovenia, Spain (inc. Balearic Islands), Sweden

TravelFree Destinations - Band B:

EU Zone 2 - Channel Islands (inc. Guernsey, Jersey) and Isle of Man, Faroe Islands, San Marino, Switzerland Plus the following NEW worldwide destinations...

Albania, Anguilla, Antigua, Aruba, Australia, Barbados, Bermuda, Bosnia & Herzegovina, Canada, Cayman Islands, Dominica, Ghana, Grenada, Jamaica, Kenya, Lesotho, Mexico, Montserrat, Mozambique, Netherland Antilles, New Zealand, South Africa, St Kitts and Nevis, St Vincent, St Lucia, Trinidad & Tobago, Turks and Caicos, UK Virgin Islands, USA.

TravelPlus TravelPlus is an alternative to World Travel Select (WTS), available on Daisy Fusion tariffs and is aligned directly with TravelFree. Like WTS, it offers an alternative to pence per minute rates in the form of an opt-in daily roaming rate of £5 exc VAT per day and will allow users full access to their UK bundles and allowances whilst roaming in a selection of worldwide destinations.

This must be opted into at point of sale and specifically covers data usage, SMS and calls in country and/or back to the UK within the below listed countries.

TravelPlus Destinations:

Afghanistan, Andorra, Argentina, Armenia, Bahrain, Bangladesh, Bonaire, Brazil, British Virgin Islands, Cambodia, Chile, China, Colombia, Costa Rica, Curacao, Democratic Republic of Congo, Dominican Republic, Ecuador, Egypt, El Salvador, Fiji, Georgia, Guam, Guatemala, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Kazakhstan, Kuwait, Laos, Macau, Macedonia, Malaysia, Moldova, Mongolia, Montenegro, Morocco, Myanmar, Nicaragua, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Russia, Saudi Arabia, Serbia, Singapore, South Korea, South Sudan, Sri Lanka, Suriname, Swaziland, Taiwan, Tanzania, Thailand, Tonga, Turkey, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Vietnam, Western Samoa.

Travelling?

Find out what destinations are covered by TravelFree & TravelPlus.

TravelFree

TravelPlus

View Out of Bundle rates for Daisy Fusion

28

E&OE

EU Roaming Charge Update In response to Mobile Network announcements earlier in the year, relating to the introduction of roaming fees when utilising mobile services in Europe, we now have confirmation from the networks with regards to how this will affect our exclusive propositions.

Our intention, where possible, is to align with the networks’ own policies. As such, we can clarify that as of 1st January 2022, we will introduce a daily roaming fee of £2.00 ex. VAT on all Vodafone tariff changes*, resigns and new connections. This new daily fee will be known as ETS - European Travel Select and will be relevant across all current and legacy propositions, with the sole exception of our current Vodafone Fusion Unlimited and Daisy Vodafone Unlimited Extra tariffs that include TravelFree and TravelPlus. In addition, charges will not apply when roaming in Ireland or Isle of Man. *Only base tariff changes will be considered a tariff change. Subscription level and account level bolt-ons/bundle adjustments are not considered tariff changes.

E&OE

29

Daisy VodaFusion Available exclusively on the Vodafone network, Daisy Voda Fusion is built like a single user tariff giving all users access to Unlimited calls, texts and allowance of data. However, unlike standard single user tariffs, Daisy Voda Fusion will also give users access to shared data. Allowances are applied and then shared amongst your mobile fleet. It’s cost-effective as well, so no matter what boltons you require you’ll pay a flat fee per user per month, plus whatever bolt-ons the business requires.

Daisy Voda Fusion also offers optional single user bolt-ons for data top-ups, international minutes, international SMS and roaming data bolt-ons.

Base Tariffs Tariff Name

Tariff Code Inclusive Standard Minutes** Inclusive Standard SMS** Inclusive Data** ETS (European Travel Select) (£2.00 per day) WTS (World Travel Select) (£5.00 per day) Travel Free Travel Plus (£5.00 per day) International Caller (IC) (Additional £5.00 per month) Cost exc. VAT Commissions (24 months)

Daisy Comms Vodafone Fusion Low User *** DCVFLU

Daisy Comms Vodafone Fusion Standard DCVFS

Daisy Comms Vodafone Fusion 3GB

Daisy Comms Vodafone Fusion 5GB

Daisy Comms Vodafone Fusion 10GB

Daisy Comms Vodafone Fusion 20GB

DCVF3

DCVF5

DCVF10

DCVFU20ETS

Daisy Comms Vodafone Fusion Unlimited***&**** DCVFULT

500

Unlimited*

Unlimited*

Unlimited*

Unlimited*

Unlimited*

Unlimited*

Unlimited*

Unlimited*

Unlimited*

Unlimited*

Unlimited*

Unlimited*

Unlimited*

500MB

0GB

3GB

5GB

10GB

20GB

Unlimited*

Yes

Yes

Yes

Yes

Yes

Yes

No

Yes

Yes

Yes

Yes

Yes

Yes

No

No

No

No

No

No

No

Yes

No

No

No

No

No

No

Yes

No

Yes

Yes

Yes

Yes

Yes

Yes

£7.50

£10.00

£12.00

£13.50

£17.50

£24.50

£26.50

£54.00

£72.00

£86.40

£97.20

£126.00

£176.40

£190.80

Daisy Comms Vodafone Fusion MBB

Daisy Comms Vodafone Fusion 1GB MBB

Daisy Comms Vodafone Fusion 3GB MBB

Daisy Comms Vodafone Fusion 10GB MBB

Daisy Comms Vodafone Fusion 20GB MBB

Daisy Comms Vodafone Fusion Unlimited MBB***

DCVFMBB 0GB

DCVFMBB1 1GB

DCVFMBB3 3GB

DCVFMBB10 10GB

DCVFMBB20 20GB

DCVFMBBULT Unlimited*

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

No

No £4.00 £28.80

No £5.50 £39.60

No £8.50 £61.20

No £15.00 £108.00

No £20.00 £144.00

Yes £37.50 £270.00

Base Tariffs MBB Base Tariffs

Tariff Code Inclusive Data** ETS (European Travel Select) (£2.00 per day) WTS (World Travel Select) (£5.00 per day) Travel Plus (£5.00 per day) Cost exc. VAT Commissions (24 months)

*

&****

Unlimited usage subject to artificially inflated traffic fair usage policy.

**

Inclusive standard allowances are available for use in UK, EU and in selected worldwide detinations in line with qualifying daily roaming services.

***

This tariff should not be used in conjunction with any VodaShare bolt-ons or services.

Unlimited plans roaming data usage is capped at 25GB per billing month in Travel Free and Travel Plus destinations. If you reach this limit, you will be charged £5.42 per 250MB (ex VAT) to continue using data in a Travel Free or Travel Plus destinations until your monthly allowance renews. ****

*****

International Select bundles include inclusive minutes to 100 select destinations. Compatible with all base tariffs.

30

E&OE

Daisy VodaFusion Bolt-Ons Our optional International Caller (IC) offers end users hugely reduced international call rates when dialling abroad from the UK without bundles. For only £5.00 exc. VAT extra per month on all of our base tariffs, you will benefit from these massive savings on international calls.

Shared Account Level Data Bolt-Ons

Tariff Code

RRP

Commissions (24 months)

25GB Daisy Comms Vodafone Fusion Shared Data

DCVFSD25

£100.00

£720.00

50GB Daisy Comms Vodafone Fusion Shared Data

DCVFSD50

£150.00

£1,080.00

75GB Daisy Comms Vodafone Fusion Shared Data

DCVFSDD75

£210.00

£1,512.00

100GB Daisy Comms Vodafone Fusion Shared Data

DCVFSDD100

£280.00

£2,016.00

150GB Daisy Comms Vodafone Fusion Shared Data

DCVFSDD150

£420.00

£3,024.00

250GB Daisy Comms Vodafone Fusion Shared Data

DCVFSDD250

£700.00

£5,040.00

500GB Daisy Comms Vodafone Fusion Shared Data

DCVFSDD500

£1,350.00

£9,720.00

1TB Daisy Comms Vodafone Fusion Shared Data

DCVFSDD1

£2,700.00

£19,440.00

2TB Daisy Comms Vodafone Fusion Shared Data

DCVFSDD2

£5,400.00

£38,880.00

3TB Daisy Comms Vodafone Fusion Shared Data

DCVFSDD3

£8,100.00

£58,320.00

5TB Daisy Comms Vodafone Fusion Shared Data

DCVFSDD5

£13,312.00

£95,846.40

Single User Roaming Bolt-Ons

Tariff Code

RRP

Commissions (24 months)

Daisy Comms Vodafone Fusion WW Roam 250Mb

DCVFWWRD250

£47.50

£342.00

Daisy Comms Vodafone Fusion WW Roam 500Mb

DCVFWWR500

£90.00

£648.00

Daisy Comms Vodafone Fusion WW Roam 1GB

DCVFWWRD1

£160.00

£1,152.00

Single User International SMS Bolt-Ons

Tariff Code

RRP

Commissions (24 months)

Daisy Comms Vodafone Fusion 100 Int. SMS

DCVFISMS100

£4.00

£28.80

Single User Data Top-Up

Tariff Code

RRP

Commissions (24 months)

Daisy Comms Vodafone Fusion 3GB Data Top-Up

DCVFTU3

£6.50

£46.80

Daisy Comms Vodafone Fusion 5GB Data Top-Up

DCVFTU5

£10.00

£72.00

Daisy Comms Vodafone Fusion 10GB Data Top-Up

DCVFTU10

£15.00

£108.00

Daisy Comms Vodafone Fusion 20GB Data Top-Up

DCVFTU20

£22.50

£162.00

Tariff Code

RRP

Commissions (24 months)

DCVFIS100

£2.50

£18.00

Single User International Minute Bolt-Ons Daisy Comms Vodafone Fusion International Select 100

*****

DCVFIS500

£6.25

£45.00

Daisy Comms Vodafone Fusion 100 Int. WW Mins

DCVFIMI100

£23.50

£169.20

Daisy Comms Vodafone Fusion 500 Int. WW Mins

DCVFIM500

£80.00

£576.00

Daisy Comms Vodafone Fusion 1000 Int. WW Mins

DCVFIMI1000

£160.00

£1,152.00

Daisy Comms Vodafone Fusion International Select 500

*****

Charge Destination

Price

UK to EU/EEA

£0.095 per minute (Usually £0.1583 per minute)

UK to Europe Other

£0.75 per minute (Usually £1.25 per minute)

UK to Rest of World

£1.50 per minute (Usually £2.50 per minute)

UK to Worldwide SMS

£0.325 per SMS (Usually £0.5416 per SMS)

*****

International Select bundles include inclusive minutes to 100 select destinations. Compatible with all base tariffs.

E&OE

31

Voda Fusion Bonus Daisy Voda Fusion Connection Bonus. Sell a Daisy VodaFusion tariff and receive a bonus on top of your commission* Tariff

RRP

Connection Bonus

DCVFLU - Low User

£7.50

£10.00

DCVFS - Standard

£10.00

£10.00

DCVF3 - 3GB

£12.00

£20.00

DCVF5 - 5GB

£13.50

£20.00

DCVF10 - 10GB

£17.50

£30.00

DCVFU20ETS - 20GB

£24.50

£30.00

DCVFULT - Unlimited

£26.50

£40.00

* Terms & conditions apply, full RRP amount must be paid for the connection, only for connections that are paid on an upfront basis and not a residual basis.

32

E&OE

Daisy Duo The best of both worlds Internal communication is key to any business so when office based staff are making business calls to field based colleagues to their mobiles, the last thing you want to worry about is how much it’s costing.

If your customer’s landline and mobile contracts are with different providers they could find that the cost of calls between their landlines and mobiles take up a huge chunk of their telecoms budget.

With Daisy Duo, your customers can have complete peace of mind that these calls will no longer cost you a penny! Taking both from Daisy means you can have the best of both worlds as we’ll give you FREE calls from your Daisy business landline to your Daisy mobiles.

Why choose Daisy Duo? By choosing Daisy Duo your customers can benefit from: • • •

Free calls - allows you to make free calls from your Daisy business line to your Daisy mobile* Simple set up - speak to your Daisy Account Manager and we will do the rest for you Easy and convenient - just transfer your mobile connection or your landline to your existing Daisy account, with no downtime or training required

Download our mobile product sheet

E&OE

33

Daisy Device Management DDM is Mobile Device Management from Daisy in partnership with MaaS360 and IBM. The product provides organizations with intelligence and control over mobile devices, applications and content to enhance the mobile user experience and keep corporate data secure across smartphones, tablets, and laptops.

Built on a highly scalable, multi-tenant architecture, DDM delivers instant-on access to powerful mobility management capabilities to organizations, by making it easy to use and affordable. DDM is the fastest and most comprehensive way to configure devices for enterprise access and secure corporate data on smartphones and tablets — all from a single screen.

As a fully integrated cloud platform, DDM simplifies Mobile Device Management with rapid deployment, visibility and control that spans across mobile devices, applications and documents. IT administrators can start enrolling devices and immediately manage the entire mobile device lifecycle — from enrollment to enterprise integration, configuration and management, monitoring and security, support, and analytics and reporting.

Monthly Sell Price

Dealer Comms

Standard

£2.00

£0.60

Advanced

£2.80

£0.84

Complete

£3.50

£1.05

Complete+

£5.00

£1.50

Team Viewer

£0.75

£0.23

Why Daisy Device Management • • • •

34

Proven approach to cloud-based mobility management Powerful management & security to address the full mobility lifecycle Seamlessly integrates with all of your existing infrastructure Simple & fast with an exceptional customer experience

Meeting Your Mobile Device Management Challenges • • • • •

Increase security & compliance enforcement Reduce the cost of supporting mobile assets Enhance application & performance management Ensure better business continuity Increase productivity & employee satisfaction

E&OE

DDM Offers IBM Offering

Essentials

Deluxe

Premier

Enterprise

Daisy Device Management

Standard

Advanced

Complete

Complete+

Device Management

P

P

P

P

App Management

P

P

P

P

Identity Management

P

P

P

P

Advisor

P

P

P

P

Policy Recommendation Engine

P

P

P

P

Container App

P

P

P

P

Mobile Expense Management

P

P

P

P

Granular Patch Distribution

P

P

P

P

Secure Mobile Mail

O

P

P

P

Assistant

O

P

P

P

Business Dashboards for Apps

O

O

P

P

OS VPN

O

O

P

P

Secure Browser

O

O

P

P

Gateway for Browser

O

O

P

P

Content Management

O

O

P

P

Gateway for Documents

O

O

P

P

App Security

O

O

P

P

Gateway for Apps

O

O

P

P

Mobile Document Editor

O

O

O

P

Mobile Document Sync

O

O

O

P

Mobile Threat Management

O

O

O

P

Team Viewer

O

O

O

O

E&OE

35

Daisy Device Management Bundles Daisy Device Management is now available as a bundled proposition with our Daisy Vodafone Fusion and Daisy O2 Fusion tariffs to give your customers additional peace of mind. Increase the ARPU of your mobile base and combine the solutions all on a single bill.

Please note: all commission values are residual and paid monthly for the term of the contract.

Daisy Vodafone Fusion

Partner Comms

RRP

Daisy O2 Fusion

Partner Comms

RRP

3GB with Standard DDM

£4.68

£14.00

3GB with Standard DDM

£5.07

£14.00

5GB with Standard DDM

£5.22

£15.50

5GB with Standard DDM

£5.66

£15.50

10GB with Standard DDM Unlimited with Standard DDM

£6.66

£19.50

10GB with Standard DDM

£7.22

£19.50

£8.64

£25.00

Unlimited with Standard DDM

£9.36

£25.00

3GB with Advanced DDM

£4.68

£14.80

3GB with Advanced DDM

£5.07

£14.80

5GB with Advanced DDM

£5.22

£16.30

5GB with Advanced DDM

£5.66

£16.30

10GB with Advanced DDM

£6.66

£20.30

10GB with Advanced DDM

£7.22

£20.30

Unlimited with Advanced DDM

£8.64

£25.80

Unlimited with Advanced DDM

£9.36

£25.80

36

E&OE

Daisy Anywhere Mine the Gold Rush With over 20 billion devices being connected today and the number set to rise to 30 billion by 2025, IoT is now the front runner for connectivity. Add to that fixed services including PSTN and ISDN being part of the big switch off and 4G soon to be 5G, connectivity is the way forward. Keep in mind to ask whether your customers may be moving premises in the future. With 3G and 4G sunsetting soon upon us, your customers may need to opt for IoT for various services, including alarm lines, door systems, and smart devices.

Daisy Anywhere is our IoT product. Starting with just a SIM card, the Daisy Anywhere SIM is built using multinetwork technology so that your customers’ devices can connect to the strongest network available, ensuring virtually no downtime or breaks in productivity.

It may take time for ethernet providers to survey and appoint an engineer to install, let alone fix, dropped services.

With Daisy Anywhere, you can provide a router and 4G SIMs and get billing from day one, pre-ethernet, and then convert to back-up once fixed is back on.

Multinetwork Cellular

Static IPs

For truly mobile connectivity. Plugged directly into the networks, allowing for flexible tariffs.

For hosted products and services, like hosted voice.

Plug-and-play Setup

Covering 650 networks across 180 countries, help your customers discover their future with Daisy Anywhere.

Grab a router, pick a SIM, check for coverage, and you’re good to go.

Unsteered

With unsteered multi-network SIMs, connectivity is dictated by the strongest provider, not an MNO’s preferred option.

*

Truly Mobile

Cellular Data

One SIM, one bill, endless tariff and data options.

Tariff Name

Allowance

Sell Price

Partner Commissions*

Daisy Anywhere IOT 1MB

1MB

£0.70

£2.52

Daisy Anywhere IOT 5MB

5MB

£1.00

£3.60

Daisy Anywhere IOT 10MB

10MB

£1.50

£5.40

Daisy Anywhere IOT 50MB

50MB

£2.50

£9.00

Daisy Anywhere IOT 100MB

100MB

£2.75

£9.90

Daisy Anywhere IOT 500MB

500MB

£4.00

£14.40

Daisy Anywhere IOT 1GB

1GB

£5.50

£19.80

Daisy Anywhere IOT 2GB

2GB

£8.50

£30.60

Daisy Anywhere IOT 5GB

5GB

£17.75

£63.90

Daisy Anywhere IOT 10GB

10GB

£33.50

£120.60

Daisy Anywhere IOT 20GB

20GB

£65.00

£234.00

Daisy Anywhere IOT 30GB

30GB

£95.00

£342.00

Daisy Anywhere IOT 50GB

50GB

£155.00

£558.00

Daisy Anywhere IOT 100GB

100GB

£300.00

£1,080.00

Daisy Anywhere IOT 150GB

150GB

£450.00

£1,620.00

Daisy Anywhere IOT 200GB

200GB

£595.00

£2,142.00

Partner Commissions based on 24-month terms

Additional Charges

Daisy Sell

Public Static IP Monthly Fee

£7.50

Private Static IP Monthly Fee

£2.00

Daisy Anywhere Protect

£2.00

E&OE

37

Meraki Go Wave goodbye to slow business Meraki Go allows customers to run their own private network and manage point-of-sale devices, while at the same time providing a guest WiFi network. It’s a quick and safe solution which helps connect their business and customers together.

Great for retail, hospitality and small offices, MerakiGo gives your customers the ability to set up guest WiFi, accept payments and more.

Your customers can create multiple networks to differentiate business WiFi from their employees and their customers.

It also enables them to segment their WiFi bandwidth, to allow a set amount to be saved for things like streaming video, audio, or online file sharing.

What’s more, it can be set up in minutes without needing an IT pro and comes equipped with built-in security to keep their business, customers, and employees safe online.

Monthly Recurring Charge Meraki Go

38

Commission / % of deal margin

High

Medium

Low

High

Medium

Low

£11.78

£9.78

£8.78

£186.00

£123.00

£90.00

E&OE

Systems Control costs, increase productivity, and offer customers a better service Effective communication and adaptability are critical for the modern business, so telephony systems must be able to keep up with the demands made of them in regard to collaboration and mobile working.

Understanding that not all customer requirements are the same, Daisy Communications offers a range of fully hosted and IP PBX solutions, each designed specifically to fit your customer’s needs and budget. Daisy caters for businesses of any size and our product specialist will work with you to tailor the right solution for connecting their business.

Traditional PBX Solutions Offering traditional PBX Solutions from Mitel. Daisy has achieved the highest level channel reseller accreditation at Mitel as a Signature Partner and has been awarded Silver Status as an Avaya Partner for their SME and Unified Communications Solutions.

VoIP If your customers are looking for a non-traditional solution, Daisy also offers VoIP solutions through its Cloud Select Voice proposition. A fully cloud hosted solution in which landlines and mobiles work together as one.

Why Daisy for Systems?

• •

•

Largest independent UK supplier Experience of the old and new - backed by the highest levels of accreditation with the world’s leading vendors and service providers More than 300 service professionals and 1,500 engineers. There for you, 24/7, 365 days a year (subject to package)

E&OE

39

How much can you earn on a Systems deal?

How much you can earn from a systems deal really depends on the type of deal you do, as these are bespoke to your customers’ requirements. To assist you with this, we have put together a typical deal for an average SME business.

A typical SME customer with between 25-40 employees will more than likely already have a telephone system in place, therefore the opportunity available to you will be to either replace this, or offer a maintenance package.

The table below outlines a typical deal: RRP

Qty

Total RRP

Partner Buy Price

The main control unit with the features a customer has requests*

£1,555.00

1

£1,555.00

£759.00

The card that connects the customers line to the system

£1,250.00

1

£1,250.00

£718.75

The equipment that gives the phone power

£585.00

2

£585.00

£672.75

The module that makes the DECT (walk around) handsets work

£425.00

1

£425.00

£244.38

The walk around handsets themselves

£235.00

5

£235.00

£675.63

The module to give longer range for the DECT handsets

£790.00

1

£790.00

£454.25

The bracket to fit the equipment into a customer’s comms cabinet

£90.00

3

£90.00

£155.25

Equipment to pair a desk phone with a mobile device

£120.00

5

£120.00

£345.00

Desk phones

£98.00

24

£98.00

£1,352.40

Installation

£1,500.00

1

£1,500.00

£1,500.00

n/a

-

£11,087.00

£6,877.41

Description

Total

*Typical features could include Port licences, IP extension licences, built in voicemail etc.

Our product specialist can assist you with these.

A typical deal •

The cost for an average system of this size is approximately £11,000. This is made up of the main control unit, the features the customer has requested, as well as training requirements, programming and installation.

•

As a Daisy Partner on a deal of this size you could earn around £2,000. For all system deals, Partners earn based on a 50 / 50 profit split. What this means is Daisy would provide you with a buy price and a recommended retail price for all the items involved in a Systems deal. The Partner would then split the profit (the difference between the buy price and sell price).

40

E&OE

Daisy Fraud Guardian Keeping your business telecoms protected Telecom fraud is at record levels and eclipses even credit card fraud. To help combat this, Daisy Communications launched Daisy Fraud Guardian, a monitoring and protection service that mitigates the risks customers face from hackers or internal telecom misuse.\ In order to protect customers from the risk of telecoms fraud, this service will be automatically applied to business customers’ PSTN lines, ISDN2, ISDN30 and SIP endpoints with Daisy and has a 30-day disconnection notice.

If the customer wishes to benefit from this service as per the pricing below, no further action is required. If the customer does not wish to continue benefiting from the service, they must opt-out (free of charge) at any point by logging on to www.daisycomms.co.uk/partners-fraud-guardian and contacting the service team.

The service is not commissionable and there is no revenue share payable on Daisy Fraud Guardian.

Product

Monthly Rental (ex. VAT)

Single Line (per line)

£1.49

Multi-Line (per line)

£3.99

ISDN2 (per line)

£3.99

ISDN30 (per bearer)

£12.99

SIP (per endpoint)

£12.99

A typical deal Daisy Fraud Guardian is a service provided to monitor, alert and protect customers from unnecessary financial exposure to telecoms fraud. Our staff and systems monitor call traffic in many ways including high value calls, high call volumes or high risk call types and known blacklisted numbers and destinations. On these occasions the calls are analysed and the customer is notified of any suspected fraud being committed on your telephone lines. In order to further help protect its customers from the risk of telecoms fraud, users of this service will also have their exposure to fraudulent calls limited to a maximum of £500 per line per day and often much less through early detection and action to suspend lines and bar calls.

Download our Fraud Guardian product sheet

E&OE

41

Maintenance The professional reassurance that, should systems go down, your business won’t suffer With the average maintenance call-out fees standing at £1,000, the cost of your telephone system failing can be crippling on both your business and your bottom line. Long term, cost-effective service plans mean you can rid your business of these surprise maintenance charges, for good. With our bespoke packages and highly-trained Daisy engineers just a stone’s throw away, you can rely on us to get your business back up and running in minutes, not days.

Protect your telephone system Description

Standard

Advanced

Service Desk Access

Complete

Complete+

24/7 x 365

Days Covered

Mon - Fri (exc. bank holidays)

Mon - Sun (inc. bank holidays)

Hours Covered

£585.00

2

£585.00

£672.75

Engineer On Site

£425.00

1

£425.00

£244.38

Next Business Day Fix

£235.00

5

£235.00

£675.63

24/7 x 365 (inc. bank holidays)

Response Times Priority 1 - Critical

4 Clock Hours

Priority 2 - Major

6 Clock Hours

Priority 3 - Minor

8 Business Hours

Priority 6 - Knowledge Request

5 Business Days

1 Clock Hour

Please note: Pricing is available upon application and is dependent upon the type, age and size of the telephone system as well as the business infrastructure in place. All of the packages are available on a 12, 24, 36 and 60 month plan.

Want to know more?

Speak to your Business Development Manager today.

42

E&OE

MyAccount Are your customers benefitting from MyAccount?

Daisy MyAccount allows customers greater access to manage their account. This FREE service allows access to easily analyse bills, set spend alerts, manage cost centres and even log faults!

What does this mean for partners?

Promoting the benefits of MyAccount to your customers and encouraging them to self-serve means you’ll spend less time on the phone to your current customers dealing with queries, freeing your time up to sell and earn even more commission.

Promote MyAccount To help you promote the features of MyAccount we have developed a range of video tutorials, user guides and even a white label campaign that you can send to your customers.

Visit Daisy MyAccount

E&OE

43

Partner Academy Sign up to the Partner Academy, our learning platform combining online and live training.

The Partner Academy takes a holistic business and management approach, giving partners the opportunity to develop their wider skills. Alongside sales and product courses, you can learn about key industry events, communication skills and how to get the most out of your team.

Learn at your own pace online through the Daisy Partner Learning Portal, a specialised platform with an extensive library of modules to pick and choose from. It combines presentations, videos and quizzes for a more engaging learning experience.

Hone your skills in live sessions that offer more interactive and tailored teaching. Daisy Partner Business aims to deliver these coaching and development sessions in-person across the UK as well as virtually, allowing as many partners as possible to attend.

The Partner Academy is available to all Daisy Partners.

44

E&OE

Customer Service Performance Not only do we support our partners with sales and marketing materials, we also support you in providing top quality service and support to your customers with our dedicated Partner Business Customer Service Team.

Our performance scores for Q4 FY2223 CSAT (Customer Satisfaction)

81.81% PCA (calls answered within 20 seconds)

The remaining percentage of calls were answered within 30 seconds

88.3%

Trustpilot

4.8

E&OE

45

Support & Assistance It’s important that you have access to the support you need, when you need it.

That’s why we provide you with a dedicated team to look after your every need.

What does this mean for you?

Partner Benefits

•

Better service management of your customer’s account with less contact points

Produce detailed reports from customer bills

•

A reduction in the time it takes to resolve any problems and enquiries

• •

•

A closer working relationship, so we can better understand your customers’ needs and improve the ways in which we can support you

• •

Independent service, paid for by Daisy

•

An improved overall service experience

Lindsay Firth Sales Support lindsay.firth@daisycomms.co.uk | 03333 204 540 Matt Lloyd Internal Business Development matthew.lloyd@daisycomms.co.uk | 01282 607 797 Peter Hart Internal Business Development peter.hart@daisycomms.co.uk | 01282 607 750 Trevor Gibson Business Development Manager trevor.gibson@daisycomms.co.uk | 07917 105 121 Amanda Massey Business Development Manager amanda.massey@daisycomms.co.uk | 07999 027 499 Luke Richards Business Development Manager luke.richards@daisycomms.co.uk | 07860 875 523

Show comparisons between other providers and Daisy Results normally returned within 48 hours

Mike Smith Field-Based Key Account Manager michael.smith@daisycomms.co.uk | 07391 016 152 Katie Siddal Internal Business Development katie.siddall@daisycomms.co.uk | 01282 967 178 John Bargh Business Development Manager john.bargh@daisycomms.co.uk | 01282 967 574 Laura Hopkinson Internal Business Development Manager laura.hopkinson@daisycomms.co.uk | 01282 526 818 Richard Morse Partner Development Manager richard.morse@daisycomms.co.uk | 07799 199655 Ben White Sales Specialist ben.white@daisycomms.co.uk | 07840843241 Escalations

Team number 0333 3204540 Option 1: Sales | Option 2: Support | Option 3: Commissions Please note: For all pre-sale queries, please contact your dedicated account management team directly on their email/ number. For all post-sale queries, please contact the indirect customer services team on 0333 320 4540, Option 3.

46

Chris Burney Head of Partner Business chris.burney@daisycomms.co.uk | 07977 283 696 Julien Parven Director of Partner Business julien.parven@daisycomms.co.uk

E&OE

daisypartners.co.uk

0333 320 4540 partnerbusiness@daisycomms.co.uk

E&OE

47