DHV Contact:
Simplify star-worthy service.
DHV Contact is a fully integrated contact centre solution crafted to support customer-crazy SMBs in delivering a seamless and efficient service experience across all communications platforms.
Digital age communications tools to exceed digital age expectations
When customer expectations act with volatility, so do the components required to deliver star-worthy service. That is why resource constrained SMBs turn to flexible and featurerich solutions like DHV Contact to navigate customer needs with agility and precision.
Shape customer-first experiences...
• Deliver seamless, consistent and personalised support across their favoured channels.
• Resolve queries with speed, accuracy and at first touch.
• Reward loyalty with priority service.
• Offer flexible contact alternatives that alleviate wait times and barriers to support.
...with employee-first technology.
• Facilitate coaching and support amidst real-time customer interactions.
• Match queries to the most qualified employees, powered by automation.
• Harness live performance insights to assign targeted training opportunities.
• Enable flexible working without impacting workforce management or service quality.
With our contact centre solution, businesses can activate omnichannel customer service that offers the choice, speed and personalisation expected, while harnessing the employee engagement and performance needed to succeed.
Key Benefits:
• Nurture satisfied, loyal customers with experiences that adapt effortlessly to changing requirements.
• Bring context to every conversation with one integrated platform to track and deliver omnichannel customer support.
• Boost revenue retention with a selfsufficient solution that maximises business resource.
• Optimise team potential by leveraging real-time insights to inform improvement strategies.
• Respond to change in real-time with a scalable platform, easily accessed and customised from any location with a connection.
Make customer service a competitive advantage
Accommodate changing service requirements of the modern customer with agility and accuracy through:
• Streamlined communications for enhanced and prompt service across their favourite channels.
• Specialised and fast-tracked support for targeted customer groups, powered by automation.
• Flexible queue management tools to mitigate wait times and support service in peak call periods.
Push business beyond its limits
Cultivate growth-focused, resilient and secure communications that can break the confines of your resource and location with:
• Real-time insights to inform data-driven training strategies and improvements.
• Business continuity assurance facilitated by webbased access to service delivery tools.
• 99.99% guaranteed uptime, as backed by Gamma’s highly resilient network.
Meet every interaction with peak performance
Pair talent with progressive tools to optimise the delivery of effortless, engaging and enjoyable interactions with:
• Centralised customer interaction logs bringing context, personalisation and proactivity to every conversation.
• Real-time coaching tools facilitating discreet, live support and upskilling opportunities.
• Automated interaction flows to pair calls and emails with appropriate employees or departments.
Related features for CUSTOMER SUCCESS
Omnichannel communications
Centralise interactions across voice, webchat, SMS and email for a seamless omnichannel experience.
VIP Routing
Prioritise inbound calls and emails from pre-defined customer groups for expedited access to support.
Auto Callback
Ease peak call periods with virtual queues or callback slots to control service quality and employee workload.
Related features for OPTIMISED PERFORMANCE
Integrated customer data
Data and interaction logs housed in one centralised platform, with the ability to integrate CRM.
Call whispering
Discreetly intercept live calls to support employees with real-time verbal guidance.
Skills-based routing
Automatic call distribution to route requests to the most qualified employees.
Related features for BUSINESS GROWTH
Reporting and wallboards
Comprehensive reporting tools and customisable dashboards for real-time performance monitoring and engagement.
Post-call surveys
Instant customer feedback, providing insights into service quality, customer satisfaction and overall experience.
Web-based platform
Reliable service delivery achieved from any location through our scalable, userfriendly web platform.
The right
call
for modern business. DHV Contact:
Start your journey to simplified and streamlined customer communications today.
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