Dairy Farmers of America (DFA) cares about your health and wellbeing and wants to ensure we are providing support and assistance in every way possible. We are committed to helping make your health a priority and are partnering with Asset Health to administer the Happy. Healthy. Safe. program. This program is designed to incorporate a way of living that encourages improved overall health and provides you with the tools do so.
Medically enrolled employees can avoid a surcharge in 2024 by completing the health assessment, biometric screening, meeting three of the five biometric requirements and certifying that you are tobacco free. If you fail to meet three of the five requirements, you will be required to sign up for Lockton Nurse Advocate Coaching calls and complete a minimum of at least two calls. If you are a tobacco user, you will be required to sign up for and complete the Lockton Nurse Advocate Tobacco Cessation Program to avoid a surcharge.
Enrolled spouses of employees are only required to complete the health assessment and complete a biometric screening to avoid a surcharge.
A surcharge of up to $90 per month will apply to premiums in 2024 if you do not participate in the program.
FRIDAY 06/02/23
If your benefits effective date is on or after Friday, June 2, 2023, you are not required to participate in the Happy. Healthy. Safe. program. No surcharge will apply for 2024.
MONDAY 07/31/23
Deadline to complete health assessment, biometric screening and tobacco affidavit.
SATURDAY 09/30/23
• If you are not tobacco free, you must sign up for the Lockton Nurse Advocate Tobacco Cessation Program on the Asset Health portal
• If you did not meet three of the five biometrics: Register for Lockton Nurse Advocate by Saturday, Sept. 30, and complete two coaching calls by Thursday, Nov. 30
Note: It is recommended that calls be completed at least two weeks apart.
THURSDAY 11/30/23
Deadline to complete the Lockton Nurse Advocate Tobacco Cessation Program if you are not tobacco free.
Deadline to complete Lockton Nurse Advocate health coaching calls if you did not meet three of five biometrics.
Employees who need a reasonable alternative or a medical exemption for the above activities may contact Lockton Nurse Advocate at 1-888-251-2260.
Check your biometrics results to see if you meet three of the five biometric targets:
Body mass index (BMI) less than or equal to 30, or a waist circumference of less than or equal to 35 inches for females and less than or equal to 40 inches for males
Blood pressure less than or equal to 135/85 mmHg
HDL cholesterol higher than or equal to 50 mg/dL for females and higher than or equal to 40 mg/DL for males
Triglycerides less than or equal to 150 mg/dL
Glucose less than or equal to 100 mg/dL
Whether at home or on the go, easily access the portal on your desktop or mobile device in just a few simple steps.
ACTIVATING THE APP IS AN EASY THREE-STEP PROCESS
Employees and spouses can activate the app with the below instructions. Being registered with a wellness account is required to complete activation for both employees and spouses.
1. Download Asset Health Mobile from the App Store or Google Play
2. Open the app, tap Begin Activation, then follow the instructions to enter the authorization token and the email address associated with your wellness account. (You will need to sign into your wellness account on your desktop or mobile device to complete the authorization process)
3. Set your four-digit PIN. You will use this PIN to access your app from now on Features shown in images may or may not apply based on your employer’s configuration.
Log in to assethealth.com/dfa on your desktop or mobile device. If you’re logging in for the first time, your credentials are as follows:
• Username: First initial of first name + Last name + mmddyyyy
• Password: Date of birth (mmddyyyy)
Questions? Contact support@assethealth.com.
Example: John Doe, born on: January 1, 1979
Username: JDoe01011979
Password: 01011979
For medically enrolled employees and spouses with a benefits-effective date prior to Friday, June 2, 2023: Log in to assethealth.com/DFA. Sign in to your Asset Health Portal and complete the “Health Assessment” activity. Once you finish the short quiz, this will be marked as complete.
• Click on the Step 2 tile on the homepage of the new wellness portal. This will direct you to Quest Diagnostics®, where you can schedule your screening at a Quest facility
• Spouses can visit my.questforhealth.com and use registration key: DFA2023
• Visit my.questforhealth.com or call 1-855-623-9355
*Note: Some locations are hosting on-site biometric screening events. Contact your local human resources representative for more information.
• Click on the Step 2 tile on the homepage and select Physician Form to print off a copy
• Have your physician complete the form in its entirety and sign. You can then upload the form right on the homepage
Note: Annual physicals to have the Physicians Results Form completed are 100% covered by your medical plan and do not require a co-pay on any of our plans. Additional testing and care for conditions found during your exam are subject to your policy. Please allow approximately 14 days for this activity to be marked complete. It will be marked as done once Asset Health receives your completion information from Quest.
If you have an Apple Watch, please download the Asset Health Mobile app first and activate HealthKit* within the app to sync.
Follow the steps to log in to Your Asset Health Portal on the web or app, then when asked for your login credentials, click “Forgot password?”. You will then receive an email to reset your password.
*Apple HealthKit is an app that allows all health and fitness data collected from your iPhone, Apple Watch, etc., to be stored in one place. It can help to simplify your process of syncing activity data for future wellness challenges.
Challenge yourself! Boost your wellness journey by participating in challenges and activities on the Asset Health portal. By syncing your mobile or steps tracking device with the Asset Health portal, you can automatically record your steps or activity data so you can participate in the numerous challenges available without having to do a thing! Self reporting is also available. You can authorize one device per account on the Asset Health portal. Please follow the instructions below.
1
Once you are logged in, click View All near the top of the homepage and select Settings from the fly out menu.
2 Once on the Settings page, click Authorize Device on the left side of the page.
Then, click the blue Authorize button.
3 Scroll through the list of approved devices until you find yours. Then, click Connect below your device.
4
You will now be taken to the device account login page. Here, you must log in using the username and password you created during the setup of your device. This device account username and password are not associated with the Asset Health portal.
5 Please verify that you are logged in to the correct account (not the account of your spouse or another family member), then click Allow* to give Asset Health permission to pull activities from your device.
6
Now that your device is authorized, be sure to sync your device often with its parent app to ensure your data is up to date.
(Example: Sync your Fitbit device with the Fitbit app.)
*Attention Fitbit users: Please do not uncheck any of the boxes before clicking Allow. Although Fitbit requires all boxes to be selected in order for your device to properly sync, DFA only receives minutes of physical activity and steps.
Where do I go for on-site biometric health screenings?
Your location may be offering on-site screenings in partnership with Quest Diagnostics as an option to complete your biometric screening in 2023. Please check with your local human resources (HR) representative for more information.
How do I contact Asset Health customer support?
You can contact Asset Health by calling 855-444-1255 or emailing support@assethealth.com.
Can I access the Asset Health portal in Spanish?
Currently, you may only access the Asset Health portal in English. Please contact your local HR representative if you need assistance.
How does my spouse access the Asset Health Portal?
Spouses should visit assethealth.com/dfa or download the app, and log in with their login credentials.
How do I determine if I’ve met all the Happy. Healthy. Safe. program requirements?
Log in to the Asset Health portal, then click on the Know Your Numbers tab to check your program completion status. You’ve completed the program when all your activities are marked as complete.
How do I or my spouse access the health assessment on the Asset Health portal?
For medically enrolled employees and spouses with a benefits-effective date prior to Friday, June 2, 2023: Log in to the Asset Health Portal, click on the Know Your Numbers tab and complete the health assessment activity. Once you finish the short quiz, this will be marked as complete.
» Does my spouse need to complete the Health Assessment?
Medically enrolled spouses with a benefits effective date prior to Friday, June 2, 2023, must complete the health assessment by Monday, July 31, 2023, to avoid a monthly surcharge up to $90 in 2024.
What does my spouse need to complete to avoid the surcharge?
Medically enrolled spouses with a benefits effective date prior to Friday, June 2, 2023, must complete both the health assessment and biometric screening by Monday, July 31, 2023, to avoid a monthly surcharge up to $90 in 2024.
Does my spouse need to complete the Tobacco Cessation Program or health coaching call with Lockton Nurse Advocate?
No, your spouse does not need to complete the tobacco cessation or health coaching calls to avoid the surcharge. To avoid the surcharge, your spouse only needs to complete the health assessment and biometric screening.
What sections must my physician fill out on my Physician Results Form?
Your physician must complete the health care provider section of the form, including signature, date, test(s) performed and Unique Physician Identification Number (UPIN)/National Provider Identifier (NPI). Your physician will need to fax the completed form to 1-844-560-5221, or you may upload the completed form to my.questforhealth.com using the Upload Form button on the dashboard.
How long will it take to get my biometric screening results?
If your Physician Results Form is complete with the required risk factors, you will receive your results online within 10 days and a paper report in the mail within three weeks of submitting the form. Please allow 14 business days for your biometric screening activity to be marked complete in your Happy. Healthy. Safe. program on the Asset Health portal.
If it’s been more than 10 days since you uploaded or faxed your form and you haven’t received a Results Are Ready email (indicating your form is processed) or a Physician Form Rejected email (indicating there is an issue with your form), call the Quest Diagnostics’ Service Center at 1-855-623-9355 for a status update.
How do I determine if I’ve met three out of the five biometric requirements?
Check your biometrics results to see whether you meet three of the five biometric healthy ranges. See page three to review the biometric targets.
When do I need to submit my Physician Results Form to Quest?
You are responsible for ensuring your form is returned to Quest Diagnostics by Monday, July 31, 2023.
» My Physician Results Form was rejected. What do I do now?
If you submit an incomplete form and your email address is on file, you will receive an email notifying you that your Physician Results Form is incomplete. If there is no email address on file, you will receive a notification letter in the mail. Then, you will need to re-submit the completed form following the same submission steps again.
What happens if I am unable to make my scheduled Lockton Nurse Advocate call?
If you are unable to make your scheduled appointment, you must notify Lockton Nurse Advocate at least 24 hours prior to the scheduled call. If there are no appointments available, you will be prioritized as soon as there are new appointments available. If you do not show for your scheduled appointment, you will receive an automated email letting you know that you will need to reschedule your appointment. If there are no available appointments and you did not provide the necessary 24 hours notice, you will not be prioritized once new appointments are available.
» Can I schedule an appointment with a Lockton Nurse Advocate if my biometrics are not appearing in the Asset Health Portal yet?
Yes, anyone is welcome to participate on a voluntary basis even if you aren’t encouraged to complete health coaching because of your biometric screening results. You can schedule an appointment with a Lockton Nurse any time by calling 1-888-251-2260 or by scanning the QR code to access the Asset Health portal. Then, click on the resource tab.
Coaching calls with a Lockton Nurse Advocate are an alternative to meeting three out of five biometrics. Employees who did not meet three out of five biometrics need to register for Lockton Nurse Advocate calls by Saturday, Sept. 30, 2023, and complete two coaching calls by Thursday, Nov. 30, 2023, in order to avoid the surcharge in 2024. It is recommended that you schedule your calls at least two weeks apart.
Can I complete Lockton Nurse Advocate coaching calls instead of completing the biometric screening?
No, you must complete the biometric screening in order to avoid the surcharge in 2024. If you do not meet three of five biometric targets during your biometric screening, you must register for and complete Lockton Nurse Advocate coaching calls in order to avoid the surcharge in 2024.
You may register for the Lockton Nurse Advocate tobacco cessation program on the Asset Health Portal by Saturday, Sept. 30, 2023, and complete the program by Thursday, Nov. 30, 2023.
The Lockton Nurse Advocate program consists of three calls and six modules.
Tobacco use refers to any form of tobacco consumption, including smoking cigarettes, cigars, pipes, hookahs and vaping. Smokeless tobacco products, such as chewing tobacco and snuff, are also considered tobacco use.
Are nicotine gum, lozenges and patches considered tobacco use?
Nicotine replacement therapy, such as gum and patches, is considered a form of nicotine use but not tobacco use, as it does not involve the inhalation of smoke or the use of tobacco products. With that being said, the Lockton Nurse Advocate Tobacco Cessation Program does not provide free nicotine replacement therapy products, but the program does offer other forms of support and resources to help individuals quit tobacco and nicotine use.
Questions? Contact us at support@assethealth.com or 855-444-1255.
