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MAY 2017

CMAA National Managers Conference

SKYNEW’S JON DEE AS KEYNOTE SPEAKER. Host of Smart Money, philanthropist, founder of Planet Ark, and Former Australian of the year. • The Force Behind betting.club • The History of Club Entertainment • 40 Years of Membership


Club Managers’ Association Australia Office Bearers CMAA FEDERAL EXECUTIVE President DAVID HISCOX, ACCM Dapto Leagues Club

Division I – Riverina Murray Zone and ACT Zone Jack Jolley, CEO Riverina Australian Football Club

Vice President TRACEY LENTELL, ACCM Moorebank Sports Club

Division J – Victoria Zone Grant Duffy, CEO Numurkah Golf and Bowls Club

Advertising: Chris Keeble & The Drop

Federal Secretary ALLAN PETER, ACCM

ADMINISTRATION

Advertising: Please ensure all artwork is sent to: chris@cmaa.asn.au or editor@thedrop.com.au P: (02) 9746 4199

Executive Members MICHAEL O’SULLIVAN, ACCM Milton Ulladulla Bowling Club

Publisher CMAA Publication No 100007550 Vol 143, No 267 Editor: Chris Keeble & The Drop

Correspondence: The Editor, c/Club Managers’ Association Australia Locked Bag 4317 Sydney Olympic Park NSW 2127 P: (02) 9746 4199 Please address all business correspondence to the Federal Secretary The Club Managers’ Association Australia is registered as an industrial organisation of employees in the terms of the Fair Work Act 2009. The CMAA is affiliated with the Australian Council of Trade Unions (ACTU). Registered Office Level 1, 1 Showground Road Sydney Olympic Park NSW 2127 P: (02) 9746 4199 F: (02) 9746 5199 Locked Bag 4317 Sydney Olympic Park NSW 2127 Email - cmaa@cmaa.asn.au Office Hours Monday to Friday 9am to 5pm Seven-day telephone answering service. “Club IQ” is published quarterly by the Club Managers’ Association Australia. All material is copyright and cannot be reproduced without the explicit permission of the Publisher or Editor. Editorial contributions relating to the club industry are welcome. Submitted copy should be typed and double spaced. We don’t accept any responsibility for keeping and returning unsolicited material. Photographs submitted must be captioned. Those sent without prior arrangement cannot be returned unless accompanied by a stamped, selfaddressed envelope. Views expressed in this magazine are not necessarily those of the Club Managers’ Association Australia. Although we do exercise the utmost caution, we don’t accept responsibility for claims expressed in advertisements appearing in our issues.

Executive Officer Ralph Kober, B.Ed., Grad. Cert. MBA Office Administrator Julie Conlon

KARREN HOWE, ACCM Barrier & Social Democratic Club FEDERAL COUNCILLORS Division A – City/Eastern Suburbs Zone and Manly/Northern Suburbs Zone

Sponsor & Membership Manager Chris Keeble Professional Development Manager Zoe Clegg Senior Industrial Relations Advocate Peter Cooper

Carl Pozzato, ACCM Assistant General Manager, Ryde-Eastwood Leagues Club Division B - St George/Cronulla Sutherland Zone and Inner West Zone Ian Todd, CEO Kingsgrove RSL Division C – Nepean Zone Michael Wiezel CEO, St Marys RSL Club Division D – Hunter Zone, Central Coast Zone and Great Lakes Zone Stephen Byfield, ACCM CEO, Diggers @ The Entrance Division E – Far North Coast Zone, North West State Zone, Mid State Zone and Mid North Coast Zone Phil Boughton, CEO Yamba Bowling Club Division F – Illawarra Shoalhaven Zone and Far South Coast Zone Darryl Bozicevic, CEO Milton Ulladulla Ex Services Club Division G – Central and Northern Queensland Zone Craig Clark, CEO Cairns RSL Club Division H – Brisbane Zone, Gold Coast Zone, Sunshine Coast Zone and Ipswich Darling Downs Zone Wayne Moffatt, ACCM CEO Pine Rivers Memorial Club

Industrial Relations and Compliance Advisor Peta Imber, CCM Training Course Administrators Brad Jones, CCM Estelle McDonald-Birch Accounts Officer Priscilla San Luis Life Members Harry Walker (decd.) Norm Robinson (decd.) Arthur Justice (decd.) Len Ewart (decd.) Lou O’Neill (decd.) Peter Cameron (decd.) Bob Harbutt (decd.) Keith Nolan (decd.) Fred Chubb, CCM (decd.) Alan McDougall, MBE (decd.) John Milne (decd.) Jim Henry, OAM (decd.) Les Evennett George Elliot, CCM Peter Strachan, ACCM Hans Sarlemyn, ACCM Terry Condon, CCM Lew Cooper, OAM Barry Stevenson Greg Pickering, ACCM John Allan, ACCM Allan Peter, ACCM Wayne Forrest, ACCM Bill Clegg, ACCM David O’Neil, ACCM Grant Duffy

Subscription rate is $60 a year.

CMAA MEMBERS CONFIDENTIAL SUPPORT & COUNCELLING LINE – 1300 464 262

David Hiscox ACCM Federal President

Tracey Lentell ACCM Federal Vice President

Allan Peter ACCM Federal Secretary

Michael O’Sullivan, ACCM Federal Executive Member

Karren Howe ACCM Federal Executive Member

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Contents 14 6

25

Presidents Perspective – David Hiscox

6-8

Executive Officer’s Report - Ralph Kober

10

The Business End – Chris Keeble

12

CMDA Report - Zoe Clegg 13 History of Club Entertainment 14-16 The Force Behind betting.club 18-20 Celebrating 40+ Years with the CMAA

22-24

Entertainment Awards are ACE 25 National Managers Conference 26-29 Meet Jon Dee 30 Tiered Loyalty – Making the Data Work

34-35

Entitlements: Playing the Game Properly

36-37

2017 CMDA Training Calendar 38 The Penalty Rates Decision 39-41 Sponsors Directory 42-44 CMAA Zones 45 2017 Zone Meetings & Industry Calendar

46-48

CMAA Zone Education Officers 50

Next edition deadline for CMAA ClubIQ Magazine August 2017 Issue Content: 16 June, 2017 – F&B Feature Issue

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President’s Perspective David Hiscox President

They say ‘never say never’. Who ‘they’ are I am not sure of, however what I do know is that this saying is becoming more and more accurate as my time in the club industry marches on! Who would have thought eight or so years on the club industry is embracing digital wagering, the partnering of ClubsNSW with Crownbet and Tabcorp being moved to ‘sharpen its pencil’ with regard to the competition both that Crownbet and new CMDA Sponsor betting.club are giving it across the industry. There’s still a lot to sort out in this space with co-existence, commissions and the like as well as the ACCC’S determination of the outcome of the proposed merger of Tabcorp with Tattersalls. CMAA is taking a keen interest in how all of these changes will work out and whether there will be any impact on the employment

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conditions and security of its managers. Myself, Federal Secretary Allan Peter and Executive Officer Ralph Kober recently met with NSW Government’s new Minister for Racing the Hon. Paul Toole to introduce ourselves to him and the role the CMAA plays within the registered club industry. A number of issues were discussed including the Three Strikes Scheme where licensed venues that repeatedly commit serious offences can lose their liquor licence. The scheme uses a system of strikes that target licensees or managers who wilfully – and continually – breach liquor laws. Not all offences will result in a strike - strikes only apply to serious breaches. Whilst CMAA is pleased that the Government recognises the unique role registered clubs play in local communities where clubs that record 3 strikes don’t lose their liquor licence, it is concerning that a club secretary can face permanent disqualification from the industry if their club gains three strikes.

Whilst the CMAA acknowledges flagrant breaches of the law is unacceptable in this context, the implications on club managers who are a club’s nominee can unwittingly find their employment comprised through no real fault of their own, when the club is given three strikes and their ability to hold a club secretary or company secretary’s role elsewhere is diminished. The Minister was also briefed on the ramifications that the ILGA investigation into the Parramatta Leagues Club matter has highlighted on all club managers, where the manager of the club received an incentive payment, calculated in the Authority’s view, on the profitability of the gaming operation and liquor sales which is contrary to section 10(1)(k) of the Registered Clubs Act 1976. As gaming and liquor revenue make up to, in many instances, 85% of a club’s revenue, it makes it very difficult for a board to determine whether their manager(s) are entitled to any remuneration payments based on achieving their


“The new casino is Brisbane is under construction. The total cost will be $3 billion.”

KPIs within the existing legislation. CMAA has asked the Minister to review the Act and to consider loosening the provision of ‘direct or indirect’ remuneration payments for managers achieving KPIs based on gaming and liquor sales via Regulation. I am pleased to report that your Executive and Association management are progressing positively with the Association’s Strategic Plan formulated last July. A number of changes have already taken fruition particularly with respect to bolstering the resources in our IR department through the appointment of a HR Compliance Advisor to support Peter Cooper; an enhancement of our digital communication platform to members and the wider hospitality industry through our partnership with the Drop; A rationalisation of our outgoings through the deregistration of the RTO status and the formation of new education partnership arrangements with the Australian Institute of Management, the Association for

Data Driven Marketing & Data, Bullseye Gaming Services and the PCM communication model; the creation of a new Zone Education Officers Committee to harness the views, feedback and ideas of all of our Zones to assist in the development of new professional development products; and the first meeting of all Zone Presidents with the Federal Executive and Federal Council at the Mid-Year Conference to have direct communication from the Zones to the Board. The lease of our Head Office Administration premises is coming up for renewal at the end of 2017 and the Executive has directed the Executive Officer to investigate the purchase of a premises from that time onwards with the express intention of being able to grow an asset for the Association into the future. The Association is in a healthy financial position and with interest rates being the lowest for many years and the acknowledgement that the rent paid annually for its existing premises can well cover the prepayments on a purchase for a similar facility, due

consideration will be given for the move subject to Federal Executive and Federal Council approval. The Federal Executive was pleased to have convened its February Board meeting in Queensland at the Kedron Wavell Services Club where members of both the Gold Coast, and the Brisbane and Sunshine Coast Zones were invited to attend. The Federal Executive will be convening its October meeting this year in Victoria where members and the Victorian CMAA Committee will be invited to attend as they did last year. CMAA Federal Councillor Grant Duffy who represents Division J Victoria has reported that in December 2016, the Department of Justice asked for industry input into a review they were conducting on harm minimisation. The Government again announced this in December with a very short time line to provide a submission. Allan Peter and the Victorian Zone worked with and supported the Clubs Australia position and subsequent submission.

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The Victoria State Government has gone quiet on what is happening with the poker machine licenses post 2022. Our current information is a decision will be made in 2017. Further the Victorian regulators are no closer to advising when TITO will be launched and how it will look. This year club’s will make final payments on gaming licenses which will free up cash flow significantly.

lack of competition in the monitoring arena. Currently monitoring is carried out by MaxGaming (Tatts) and Odyssey (Tabcorp). A merger of these two entities would make for interesting times on that front.

CMAA Federal Councillor Wayne Moffatt who represents Division H South East Qld has reported that there are a number of challenges facing the industry in Queensland over the coming years. The new casino is Brisbane is under construction. The total cost will be $3 billion and will include;

In the lead up to the penalty rates decision things got nasty in Brisbane with some clubs being the subject of very aggressive union pickets and disruptive behaviour inside the clubs. The behaviour is continuing after the decision with some clubs being bombarded with emails from condemning the clubs for taking advantage of workers.

• • •

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more than 12 football fields of redevelopment a new pedestrian bridge to South Bank (the Neville Bonner Bridge) an iconic signature “Arc” building, including a spectacular feature Sky Deck, with restaurants and bars fully accessible to the public five new premium hotel brands - including the Ritz Carlton and Brisbane’s first 6 star hotel three residential towers, a new department store, around 50 new restaurants, cafes and bars and a riverfront moonlight cinema a Queensland Hotel and Hospitality School partnership with TAFE Queensland

This will prove to be a real competitor for most clubs within South East Qld. Also on the horizon is the potential new casino at Southport on the Gold Coast at a cost of $4 billion. It could potentially open in early 2020s and will target patrons from the Sunshine Coast down to Ballina. Northern NSW falls within the shadow of this casino. The new casino will also put pressure on the existing Casino at Broadbeach to intensify its marketing on the Gold Coast and northern NSW. The proposed merger of Tabcorp and Tatts will influence the industry in QLD with a potential

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Add to the mix an election in the next 12 months and the industry in QLD is looking at some “interesting” times.

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On a brighter note, clubs with multiple sights received some welcome tax relief after the State Government agreed to tax multiple sites as one site, rather than two separate sites. This was a great win for the industry and will help larger clubs assist smaller battling clubs. The lock out laws were wound back and although the laws were not over onerous on clubs, it is still a recognition that the hospitality industry has been over regulated of late. This article coincides with the end of the first year of the new Executive, and as you can see there is a lot going on and more to come, I would like to thank my fellow Executive members and your Federal Councillors for their commitment to the Association, on behalf of us all I would like to thanks Ralph and his team of dedicated staff who work every day to ensure that our members receive the best service.

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AGE 2017 is already setting new records. Visitor registration is open for AGE 2017, a full 7 months prior to when we were able to open it for the 2016 Expo and as with last year, Social Media is making registration a simplified process with autofilled fields via the most popular social networks on the planet. Registrants will be able to see who is attending, identify the most meaningful and relevant Gaming Expo contacts who they’ll benefit from meeting at the Event. We’ve also considered returning visitors, with fields pre-populated, requiring just a couple of clicks to complete the registration. And of course by registering now will save time by avoiding having to line up on the day. To complete the social media registration just click on this link here.

In another milestone for AGE, with 20% more floor space than what we had in 2016, 90% of the floor space has already been taken by 176 exhibitors. This is exciting news with 9 months to go until the show’s start date, which is the world’s third largest casino gaming equipment exhibition. Our optimism was further confirmed recently about the event’s future at the new ICC Sydney at Darling Harbour. In November a group of 120 inquisitive exhibitors visited the ICC for a sneak peek of what to expect. Comprising both large and small exhibitors, with their exhibition contractors and their staff, along with the AGE coordinating team, it was a chance to get a first hand glimpse of what is truly a world class venue for

AGE 2017. The highlight of the visit was Hall 3 and while they saw only ½ of the massive 19,000 square metres of floor space that AGE will be occupying in 2017, one visitor was still impressed enough to describe the hall as ‘Cavernous”. Taking advantage of the multipurpose seminar rooms complete with smart lecterns at the new ICC Sydney, at AGE 2017 we will be running complimentary seminars for registered exhibition visitors. The seminars will include a “Global CEOs Forum”, to be moderated by Michael Pascoe and a “Women in Gaming” event, along with a range of sessions about topical issues. The Australasian Gaming Expo is on the 15th to the 17th August, 2017.

Note: The Australasian Gaming Expo is a trade exhibition, for management representatives of Gaming Industry Organisations only including government, regulatory, research and support bodies, clubs, hotels, casinos, resorts and similar Hospitality Industry venues. Trade suppliers are not eligible to attend the event unless exhibiting.


Executive Officer’s Report Ralph Kober Executive Officer Regarding the CMAA Annual Financial Report for 2016, members are advised that the Club Managers’ Association Australia (CMAA) organisation is made up of two parts: CMAA Head Office Administration and the Zones. CMAA Head Office is responsible for the Administration of the Association, this includes: membership, industrial relations, professional development, sponsorships, organising and running conferences and summits, policy development etc. The Zones raise funds through activities which are expended on member services such as bursaries and professional development. Significant changes in financial affairs for 2016: The operating result of the CMAA Head Office for the year ended 31 December 2016 was a profit of $158,495 (2015: profit of $25,322). The CMAA Head Office Administration operation was affected with the following significant financial affair during the year: • increased revenue from the AHGE Expo of $26,500; • further streamlining of training operations resulting in $150,000

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• •

improvement in net cost; the above savings funding the introduction of a member marketing campaign and development of new courses.

The operating result of the Zone was a net outflow of $23,518 (2015: net outflow of $55,318) due to their continued funding of member education. The consolidated operating result of the Association for the year ended 31 December 2016 was a profit of $134,977 (2015: loss of $29,996). No provision for tax was necessary as the Organisation is considered exempt. The CMAA National Managers Conference 2017 will be held at The STAR GOLD COAST, Gold Coast Qld from Tuesday 11th July through to Friday 14 July. The STAR GOLD COAST has undergone a total refurbishment of its hotel and catering facilities and delegates staying at the hotel will be pleasantly surprised by the state of the art finishes and offerings. The Conference promises to deliver a fantastic program of professional development and educational sessions and the option for those looking to attain their Active

Certified Club Managers award (ACCM) with the opportunity to complete an ACCM educational course pre conference. An array of keynote speakers have been engaged to present a program that addresses a range of management topics from Leadership, Motivation, through to Team Building, Digital Marketing strategies, IT Security to prevent Hacking and HR Workforce planning strategies and more! I urge you to consider attending this event and to bring along a colleague for what will be a rewarding educational and networking experience. Further we have held the price for Members as we have for the past 4 years at $850 plus GST. I encourage Zone committees to consider subsidising local engaged members in assisting with the costs of attending the conference particularly those members form smaller clubs whose finances are stretched. For a more comprehensive breakdown of speakers and topics please refer to the CMAA National Managers Conference article on page 26 to 29.


What do you get for your CMAA Membership fee? This is a question I am asked occasionally by members and is one that until it is spelled out it is easy to make assumptions that CMAA Membership is a little light on! Well I am happy to spell it out and encourage you to continue to be part of this wonderful fraternity which is the only one of its type in the club industry. Remember CMAA represents the individual manager whilst other Associations represent the board and the club. CMAA provides a host of benefits to members which sometimes need to be highlighted and re-emphasised. Your yearly membership fee is lower in cost than United Voice and comparable professional membership affiliations.

Your membership fee entitles you to: • •

• •

• • •

FREE Flexible Service Agreement with your employer (Retail value $2,500), FREE Industrial advice, and Industrial representation (subject to review and type of matter), DISCOUNTED Training and Professional Development events, conferences and summits, FREE Career development advice and plans, FUNDED Scholarships and Bursaries for overseas and domestic study tours and courses, PROFESSIONAL Networking events with club manager peers, CUSTOMISED Mentoring Programs for all levels of management, ESTEEMED Club Manager Certification program; Active Certified Club Manager (ACCM)

• •

ACCESS to industry information and updates, CONFIDENTIAL counselling service for those requiring advice and guidance,

and more... It is also TAX DEDUCTABLE! Contact the CMAA if you would like to join Australia’s only professional club management association chris@cmaa.asn.au

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The Business End

Chris Keeble Sponsorship and Membership Manager Well here we are in May.. almost the middle of the year. Can you believe that! Time soon gets away. Membership of the CMAA continues to grow and certainly is looking very healthy. Welcome to all our new members who have taken the right decision and joined the CMAA to help progress and protect their careers. This edition of Club IQ is both printed and digital. This is the only printed version we will do in 2017. I hope you enjoy the content which is both entertaining and informative. We have a great article about the history of the Club entertainment scene by Mark Kristian, who tells us about a new book he has been commissioned to do. It looks to be a fascinating and entertaining read. Mark gives us a few insights into that soon to be released hard cover book. We also welcome on board a new

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Silver Sponsor Betting Club.. owned by clubs and for clubs.. we meet the CEO Kelly Signal and the Mounties Group CEO Greg Pickering, who tell us why Betting Club is an industry leader and their point of difference. Read their story on page 18 www. betting.club Also we welcome TesLabs Australia - new facial recognition systems. Easy low cost and perfect for the club Industry - www.teslabs.com. au and NDH - Customer Loyalty and Insight strategies Associates - www. ndhassociates.com.au as new Bronze Sponsors. Speaking of sponsors., we have now finalized all our current and new sponsorships for 2017 and they all can be found on page 26 and 29 The CMAA appreciates the support of all our trade partners whose funds go directly into the CMDA side of the business. That means directly into supporting the educational component that directly helps our members.

This year I’m on the road a few days a week.. I’ll be visiting as many zones as I can and popping into say hi to members. Hope to see you soon. Enjoy our big edition of the Club IQ Magazine. Should you have any industry content or stories to share, please contact me.


CMDA Report

Zoe Clegg Professional Development Manager Firstly I would like to thank our members for welcoming me to the CMAA family and their support over the last 12 months it has been greatly appreciated! I would also like to thank my CMAA Team, especially my two great staff, Brad and Estelle, thank you for all your help and support I am looking forward to another great year with you! 2017 was a big year for the CMDA and this year is shaping up to be even bigger!! Last year we made some significant changes to our training department and welcomed our new educational Partnership, AIM, Bullseye, PCM and ADMA. This year our focus is career pathways for managers and making sure they are doing the right training at the right time in their career. Training is not a ones size fits all, it needs to pragmatic and relevant to Managers. We have been working closely with AIM on developing a

program that delivers just that. This Program will also include the ACCM and a Diploma in Leadership and Management. Data driven marketing has become a significant part of Clubs marketing strategies, with this in mind, we have worked with ADMA, the gurus in data driven marketing, to put together specific bundles for the Club industry. The Bundles have we developed to ensure Clubs are, firstly collecting the correct data, but translating this into effective data driven marketing strategies for their Clubs. Just as important as doing the right training is having the right support throughout your career, I know this was a huge part of my development and career progression. So, we are very excited to announce our new Mentoring Program! The Program was officially launched at the AHGE Brisbane in March, with applications opening in April.

Mentoring is one of the most powerful and impactful development methods an organisation can use to support and grow its people from within. It brings significant, long lasting and wide-ranging benefits not only to the mentees and mentors, but also to teams, the wider organisation as well as to key third parties such as the mentees’ line manager. Along with these great new programs we will still be delivering Summits and training in your local areas and of course don’t forget to register for the Mid- Year conference in July at Jupiter’s! If you would like any further information on any of our new and you are ready to take the next step in your career contact us today to discuss a specific development program just for you!

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History of Club Entertainment Well known entertainer Mark Kristian is currently writing a book on the history of Club Entertainment due to be released in mid 2018. Titled “The Golden Years of Australian Variety – A History of Entertainment in Clubs”, the book is the brainchild of Australian Entertainment legend, Mike Walsh. “Mike is a good mate. About 6 months ago he suggested I write a book about Entertainment in Clubs because he knows I’m passionate about it” Kristian said. “Mike said, there have been lots of books about the history of TV and Theatre, but the story of Australian Club Entertainment has never been properly documented. This book will hopefully rectify that and pay tribute to both the performers and also the Club industry itself; it’s a massive story”.

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Mark has a significant background in both Entertainment and Clubs, having been the recipient of seven MO Awards and eigh ACE Awards for his contribution as a performer, as well as collaborating with several major Clubs in a ‘behind the scenes’ capacity, most notably Canterbury Hurlstone Park RSL during the late 90’s and then Petersham RSL (where he was Entertainment Manager) from 2005-2009. “I’ve been lucky to work in most aspects of the business; you have to be able to wear more than one hat to survive” he said. “Over the years I’ve done TV, theatre, cruise ships and other stuff, but I started in Clubs and that’s where I learned my trade. Clubs have been a constant in my career. I was fortunate to be mentored by some names that might be forgotten now, like Lucky Grills, Jan Adele and Don Lane. All were

major figures in Club entertainment, and sadly, they’ve all gone. I want to make sure their legacy, along with those still living, as well as the venues themselves, are not forgotten”. The growth of the Australian Entertainment industry and the Registered Club movement are inextricably linked. From the 60’s onwards, the ‘industry’ of Entertainment in Clubs was gigantic. It employed thousands and entertained millions. At one stage during the mid 1970’s there were more performers working per week in Clubs throughout Australia than there were in the entire USA. “Back in the 50’s and 60’s, most of the major stars were working in Theatres or nightclubs as opposed to Clubs” Kristian stated. “Clubs emerged as an alternative because


they were able to present subsidised entertainment for little or no charge to audiences and utilise these shows to attract patronage. A night at the local Club where patrons could enjoy inexpensive quality food, drinks and see a show as well as have a ‘flutter on the pokies’ became a weekly ritual for a large proportion of the population”.

‘local’ Club became commonplace.

Coinciding with this period, Television was introduced to Australia in 1956. By the mid 60’s there was a slew of locally produced shows, which provided opportunities for both visiting International performers, and, perhaps more importantly, ‘home-grown’ talent to receive massive public exposure. This was a ‘new beginning’ for Australian entertainment. Clubs became the bastion for this style of performance. The ability to see ‘home grown’ as well as international stars at the

Mark worked as a support artiste for many visiting international performers including Max Bygraves, Danny La Rue, Ronnie Corbett, Petula Clarke and Phyllis Diller.

Significant redevelopment of venues took place; most including lavish and well equipped showrooms. The shows became bigger and more spectacular; major stars imported from overseas that would previously appear in large Theatres, began touring Clubs instead.

“It’s easy to forget that major acts like Sammy Davis Jnr, Shirley Bassey and Tom Jones appeared in Clubs back in the 70’s and early 80’s. It was an incredible period and the roll call of names, including local acts like Col Joye, Rikki May, Julie Anthony and John Farnham stood

beside international stars like Debbie Reynolds, Gene Pitney, Eartha Kitt and Dick Emery on marquees outside Clubs throughout the nation. I’m planning a whole chapter on the imported stars alone” Kristian said. Mark plans to cover all aspects of the history of Entertainment in Clubs; from the various performers (past and present) as well as the development of the venues themselves. “I think it’s time that the Club industry was acknowledged for their role in the advancement of Australian Entertainment and viceversa. Let’s not forget all the small Clubs in regional areas where acts would perform on tour...that in itself is a whole chapter, some of the stories I’ve been told are remarkable and pretty hysterical!” Kristian stated.

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“Sadly in recent years, some of the performers and other major figures from the earlier days of this period have passed, and as the age of those remaining advances, it is becoming more urgent to capture their recollections before it’s too late” he said. “My aim is not only to pay tribute to the performers and venues, but also preserve and properly document this incredible story which, in reality, is part of our country’s cultural heritage”. The book will be filled with interviews with the galaxy of stars that were the product of Club Entertainment, many of whom became (and remain) household names, as well as focusing on many individual venues. Kristian also promises lots of photos. “It will be a great ‘coffee table’ book; I really want to focus on the story of how Clubs were part of the journey. I think lots of people will be interested; I believe it’s important. The story needs to be told” Mark said. Mark has produced a detailed prospectus, which is currently being sent to Clubs nationwide. It includes an exclusive discount ‘pre-sale’ opportunity which is only available to Clubs. Upon publication, the book will not be available for purchase via usual retailers; instead, Mark intends to sell the book via internet and also through selected venues, with a financial incentive for distributors (i.e. Clubs). For further information, or to receive a copy of the prospectus, please contact info@markkristian.com

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SAVE THE DATE 16 & 17 MAY 2017

CMA COUNTRYCLUB MANAGERS CONFERENCE VENUE Cessnock Leagues Club

ADDRESS 1 Darwin St, Cessnock NSW 2325

HOW TO REGISTER

CONFERENCE TIMES

To register for the full conference program or the activities only visit www.cmaa.asn.au

• Tuesday 16th 9:30am - 4:40pm • Wednesday 17th 9am - 12:30pm

For further information contact Brad Jones at brad@cmaa.asn.au or CMAA’s Head Office on (02) 9746 4199

ACTIVITIES Monday 15th 12pm: A Wine Tour of the Hunter Valley OR Golf is planned Monday 15th 5pm: Welcome BBQ and Networking Drinks

Dress code: Smart Casual

Tuesday 16th 6pm: Conference Dinner (Details of each event to follow)

Accommodation: Cessnock Leagues

Club’s Motor Inn ‘ The Wine Country Motor Inn’ is available for bookings on www.winecountrymotorinn.com.au book early to secure your room.

TOPICS PRESENTED Will cover the challenges country managers face across: • Marketing • Hospitality IT • Registered Clubs Act • Rural Recruitment Challenges • Legal Issues • Director & Management Roles • Board Meetings • Gaming in the Country • Catering

ACCM Points accrual: 20pts or 30pts if you travel from more than a 100km radius from Cessnock

INVESTMENT • $380 + GST for CMAA Members & Affiliates • $530 + GST for Non Members Includes morning and afternoon tea, lunch (both days) networking dinner Speakers and Topics may change due to unforeseen circumstances beyond CMAA’s control. A full program will be released preChristmas 2016. Payment must be received prior to the event date. Notification of cancellation must be made in writing to CMAA outside 5 working days from event date. Cancellations within 5 working days are not refundable. Trade suppliers who are CMDA Sponsors are the only eligible trade to attend this event program. Non Trade sponsors will not be admitted to any of the event’s activities.

CONTACT THE CM A A F O R MO R E D ETA I L S

MAJOR PLATINUM PARTNER

Level 1, 1 Showground Road, Sydney Olympic Park NSW 2127 • Phone 02 9746 4199 • Web www.cmaa.asn.au • Email cmaa@cmaa.asn.au • Email training@cmaa.asn.au

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The Force Behind betting.club The Club industry is no stranger to wagering. Clubs have been the driving force behind the wagering industry in Australia for decades. Clubs know how to get customers, market to them and keep them coming back. So why weren’t Clubs kept in the loop when it comes to the advent of digital wagering to the industry? They have watched their customers embrace new technology but, as distributors of wagering products, weren’t encouraged nor remunerated to do the same. As a distribution channel, the Clubs industry has the power to disrupt the

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digital wagering space – and the time has come for Clubs to do just that. It is this thinking that drove the biggest Club in Australia, Mounties Group, in conjunction with Campsie RSL and Club Rivers, to build the first Club-owned bookmaker in Australia – betting.club. betting.club is the exclusive digital wagering partner of the RSL & Services Club Association, Leagues Club Association of Australia and the Club Managers Association. The basic philosophies of betting. club align very closely with these Associations - they exist for no other reason than the benefit of

Greg Pickering, CEO Mounties Group & Kelly Signell, CEO betting.club member clubs and the communities they represent and support. Being community club-owned itself, betting.club exist for the same reasons, not for the benefit of shareholders. betting.club recently held a briefing session for potential Club partners, which attracted over 80 Club CEOs and Gaming Managers. This session provided the attendees with an overview of betting.club’s operations and with the unique opportunity to undertake an open Q & A with both the CEO of betting.club, Ms Kelly Signell and the CEO of Mounties Group, Mr Greg Pickering.


About Ms Kelly Signell, CEO betting.club Kelly Signell is the CEO of betting. club and brings with her over 20 years’ experience in marketing, project management and IT. Kelly began her career in Public Relations before moving to Project Management, continuing her career with various consulting roles with Accenture in marketing and IT. Kelly has spent the last 15 years consulting to the online gaming and wagering industry both in Australia and globally. She has worked with most major online gaming software providers including Microgaming and Playtech, and has worked with nearly 30 startups including the creation of Centrebet’s Poker Room and Casino. Prior to joining betting. club, Kelly was Lead Advisor for a consortium (which included the Newsagents Association of NSW) who lodged a $1billion bid to buy NSW Lotteries. What makes betting.club different from the others? We are the first club-owned digital wagering operation in Australia. betting.club can provide the Club industry with the opportunity to generate their own profit from digital wagering and funnel this income back to their own community members via an Affiliate relationship with us. Our approach to the Club industry is different to any other bookmaker in Australia. Being Club-owned means we know what Clubs want but we also understand that there is no such thing as “one size fits all”. We work with Clubs individually and tailor an approach and strategy to meet their specific needs. Over the past twelve months, betting.club has enjoyed continuous growth, and this growth will continue driven by a number of factors, including the introduction of new products, such as the betting. club lounges, the first of which will open in the coming months. What was the driving force behind starting up the company? Digital wagering is a whole new

world for the Club industry and the fastest growing sector of the Australian wagering industry. More and more, the retail wagering model is becoming a thing of the past as punters mover to betting on their phones and other personal devices. It made sense for betting.club’s founding partners to stake a claim in this future, and return revenue to their communities rather than the pockets of offshore bookmakers or high-wealth individuals. betting.club may have been the vision of a few but its intent was and always is to be a solution for ALL Clubs. What’s your vision for the future with clubs and of course the company? The two key words in my mind are simplicity and opportunity. The digital affiliate model that we are offering to clubs is very straightforward and offers a new revenue stream without any outlay. Simplicity truly is key for us: • • • •

We won’t ask Clubs to hand over their membership database We won’t find ways not to pay Clubs commission We won’t rollover losses until it’s paid back We won’t advertise other products to your members

The second part of our offering is the establishment of betting.club lounges in Clubs without retail wagering facilities. The betting.club lounge concept incorporates both technology and customer comfort into a revolutionary new way forward for in-club wagering. Our lounges are not simply about having a presence for betting club, they are designed to become drawcards for clubs, a tremendous opportunity for clubs of any size.   Tell us about your team and the company Structure? betting.club is regulated in the Northern Territory and we have offices in both Darwin and Sydney. Our Board consists of representatives from our Shareholder Clubs and operationally we have staff working in Wagering, Customer Experience, IT, Marketing and Operations. We use state of the

art software and have apps for both Android and iPhone. All our team members are highly experienced in both the offline and online wagering space and their driving force to join us is our Club heritage. We have built an entity that is primed for massive growth and I know I speak on behalf of my team when I say, we are excited for our future with Clubs. About Mr Greg Pickering, CEO Mounties Group The name Greg Pickering is not only synonymous with Mounties but with the entire NSW Club industry. His career with the Clubs spans more than 30 years, from humble beginnings as an enthusiastic part-time junior in Wagga back in 1975 through to CEO of Mounties Group, a position he has held since 2000. According to Greg, his journey up the ranks rewarded him with a ‘hands on’ understanding of the inner workings of a club, the importance of making members the number one priority and the need to keep up with the times. Showing no signs of slowing down, it’s a safe bet that Greg will continue to make outstanding contributions to the Mounties Group and the rest of the Club industry for many years to come. When did Mounties become involved in betting club? Mounties Group has been involved with betting.club from inception. Around 5 years ago we began looking at the digital space – and as our research evolved we began to look more closely at digital wagering. This has not been a short path for Mounties Group (nor for betting.club) – and this is a long game for both of us. It is exciting to watch betting.club’s evolution and see awareness of the brand grow every day. Why did you become involved? betting.club was created in Sydney by Mounties group in partnership with Club Rivers and Campsie RSL, with the sole purpose of providing a new revenue stream for Clubs to return to the community, a vast change from existing corporate bookmakers whose income benefit

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investors, many whom are based offshore. betting.club is a company that is ideally suited to partnerships with local clubs and the associations that represent them. In the world of digital wagering, no other operator is as closely aligned to the Club industry as betting.club, and in fact, betting.club is Australia’s only online wagering company owned by Registered Clubs. It was our intent to create an entity that was “by clubs, for clubs”. Do you think it’s important for a club to be developing a digital strategy? Developing a digital strategy for a Club is an absolute must. Technology will continue to evolve and so too does the Club Industry. How a Club makes revenue, what a Club will look like and how it services its’ customers will evolve in the future, heavily dependent on the continuing development of the digital space.

A Club also needs to consider other important factors when planning their digital strategy. A perfect example is a Club’s privacy policy and how and what they can do with their customer data. Sharing customer data with related entities and promoting third party products to them should only be undertaken with the correct Privacy Policy in place. We would encourage Clubs to seek legal advice and ensure they have this confidently in place before implementing anything else. How should a club start? I would suggest the most important first step is education. The saying “knowledge is power” couldn’t be more true when commencing your journey in the digital space. When considering a digital wagering partner, research the offers that are available and choose what is best for your Club. Clubs certainly have a choice when it comes to digital wagering partners, there is not a mandatory provider. What suits the needs of one Club may not be appropriate for another.

Digital wagering is the fastestgrowing sector of the Australian betting industry. It is the future. If your club is considering its digital wagering strategy and the potential a partnership may offer, now is the time to find out more about betting.club, Australia’s only digital wagering company fully owned by registered clubs. Your digital wagering future is more than a two horse race – betting.club. Find out more at clubschoice. betting.club

“The saying “knowledge is power” couldn’t be more true when commencing your journey in the digital space. When considering a digital wagering partner, research the offers that are available and choose what is best for your Club.”


Celebrating 40+ Years with the CMAA We would like to acknowledge a few members with over 40 years of CMAA membership under their belt. That’s quite a time frame and we are sure they have some great stories to tell about the club Industry and at the CMAA AGM being held on Tuesday 28th March CMAA President David Hiscox formerly acknowledged them.

SPOTLIGHT ON GERARD McMILLIAN General Manager of Singleton Diggers | 41 years with the CMAA. I believe that if one derives an income from an industry we should give back to that industry in some way. Serving the industry on many committees and boards has been a wonderful, yet challenging experience. I was zone president of the CMA for five years during which time

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I served one year as president of the RCA zone and five years on the examination committee of FICA. I was also the first non-return man on the former RSL Clubs Association State Council and many years later becoming state president for five years. I was also a former judge on the Club of the Year Awards and part of the Club Industry Advisory Council and Northern Vice President of the RCA now called ClubsNSW. Some of my career highlights include encouraging Woonona Bulli RSL to purchase the Sub-Branch property as the State Branch was about to change the rules. I asked the Minister Richard Face to change the way clubs with multi premises were taxed on poker machine revenue and was supported by the late Bernard Harley as he too wrote to the Minister. In 1982, I was instrumental in purchasing the club property from the RSL Sub-Branch. The same year we introduced the Club’s Community Chest whereby a percentage of the club’s profits are distributed to community groups. I have correspondence from the former


Minister Richard Face stating the Community Chest was inspirational in the CDSE now called club’s grants. At Singleton Diggers, we were able to purchase former park land from council to establish the second premises, Alroy Park Complex and the club received a category three Club’s grant of $838,000.00. Suggestions I had made to the industry years ago were scoffed at but now are a reality: a club’s fighting fund, club’s annual conference be held at the same venue for three years (it was rotated between Sydney & country clubs at the time.) The suggestion was made at the conference held at Central Coast Leagues. My third suggestion was made at a meeting at NSW Leagues Club when the industry’s poker machine taxes were about to increase. I’d suggested that when we have a common enemy the industry should join forces with the AHA. Again, I was scoffed at but now it occurs. The one piece of advice I would give an upcoming manager would be to be visionary - go with your gut feel and be true to yourself. I started in the industry as a Secretary Manager. At the time I think I was the youngest in the state. Prior to that I worked for a firm of accountants specialising amongst other things, club auditing & hotel accounting. I’ve been a Rotarian for 30 years and in 2009 led a Rotary Group Study Exchange Team to Italy. I’ve been an assistant governor for three years and district chair of the Rotary Foundation (Rotary’s charity) for three years and achieved record levels of donations yet to be matched. The Directors of Singleton Diggers allowed me to accept the position of District Governor for 2014-2015 whilst still working. I’m currently the Charter President of a new Rotary Club, Singleton Sunrise, which I established. I was a keen lawn bowler before giving it away to become a rugby union referee when my son started to play rugby. I served on Singleton Junior Rugby Club Committee and one year as Director of the licensed

club. I’ve managed representative rugby union teams from under 12’s to under 21’s. My rugby refereeing highlight was not on the field but rather when a highly respected former member of the world referee’s appointment board requested a copy of a speech I delivered to the Newcastle Rugby Referees Association. In the past, I’ve been active in my parish on the finance committee. Now I have another role within the parish. The church has a particular lay movement and I was fortunate to serve as president at diocesan and national levels. I am currently a member of Singleton Council’s Australia Day Committee and Council’s Internal Audit Committee. I served a term as president of Singleton’s tourism committee and as president of the Wine and Rose Festival and have served as treasurer and acting president of Singleton Mercy Home’s fundraising committee. Finally, there’s my family, two married sons, one married daughter and three grandsons one of whom is a special needs child. My partner has two married daughters and four grandchildren.

SPOTLIGHT ON PETER REDDING General Manager, Maroubra Seals 46 years with the CMAA When I commenced work at Maroubra Seals Club back in 1971 it was a completely different world. Man had landed on the moon only two years prior, the Vietnam War was all happening and the Seals Club had just completed the building of a new Club which had just opened.

In those days Clubs were the only ones with 24 hour trading seven days a week and Hotels closed at 10pm and had no Sunday trading and there were no Bottle Shops like today. The grand opening of the new Seals Club turned out to be a riot, remember there was no such thing as responsible service of alcohol and the Secretary Manager was the industry legend George Wintle who quickly realised that they would require more security to protect the Club and the $1 million invested by members who received a return of 9%. (I doubt today you could raise $1 million from existing members of a club). Subsequently I was approached to provide security at the Club. At 22 it was really the first time I had been in a Club. I had never entered any Club before because at that time you had to be 21 to be a member. On commencing work I was very impressed with the Club culture which was strongly community based and the Club like other Clubs was the centre of all social activities and entertainment. In my journey over the last 46 years some of the highlights have been seeing Johnny O’Keefe live in our auditorium who without doubt was someone with a very special aura together with other great Australian Rock and Roll bands of the late 70’s and 80’s such as the Angels, Australian Crawl, INXS, Midnight Oil to name just a few. The auditorium would be full with 1,500 fans packed in as sardines and the floor strewn with empty cans and plastic glasses together with humidity flowing down the walls, the atmosphere was electric. Some of the highlights shared with members of the Club over the years was watching coloured TV for the first time, the guilty verdict of Lindy Chamberlain “The dingo took my baby”, Darwin’s Cyclone Tracey and the election of the Labor Party in 1973. The only really major disaster was in 2012 when as a result of a fire starting in a sauna that subsequently causing damage in excess of $8 million. However, on a positive note,

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the best thing that came out of it was the overwhelming support of our members and the local community including Maroubra Police and Randwick City Council ensuring the Club survived the impact of the fire. Major industry changes effecting the Club were the introduction of RBT, Hotels getting poker machines and the battle to stop the poker machine tax increase in 1997.

I started out in the industry as a casual steward picking up glasses and cleaning ashtrays in 1965, and if there was one piece of advice I give to any coming manager it would be to listen when people are helping you and observe what is happening. Outside of clubland I enjoy reading, riding motor bikes and watching TV (but not at the same time!)

A couple of stand out moments during the 40 plus years of working in the Club Industry have been meeting some fantastic people who have always been helpful. Also visiting the USA in 1981 with Bruce Patterson and Fred Fayers was a real highlight.

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Terry Kaperonis 46 years – Camden RSL Club

Derek Ohlston 42 years – Club Jervis Bay Allan Peter 7 Years Peter Redding 40 years Maroubra Seals SPOTLIGHT ON TERRY KAPERONIS CEO Camden RSL 46 years with CMAA The two real standout moments during my 40 plus years working in the club industry was one, being the first sec/manager ever being appointed to the Camden RSL (the position is now called CEO) and two, saving the club from amalgamation. The best advice I could offer is to remind any upcoming managers that the biggest asset a manager has is the staff. Therefore, staff require leadership not dictatorship. I started out like many in the industry picking up glasses, wiping tables, cleaning ashtrays and straitening the chairs.

SPOTLIGHT ON RICHARD SEDDON Purchasing Manager, Smithfield RSL 52 years with the CMAA

William Campbell 47 years – Rockdale RSL

Gerard McMillan 41 Year – Singleton Diggers

The most important advice that I can convey to upcoming Managers is remember that the Club belongs to the members and it’s important to ensure that you continue your membership with the CMAA as you never know when there could be changes within the Club that could affect you personally. With the CMAA you are assured of protection. When asked a little about myself and my hobbies and interests outside of Club-land, my answer is really that I have no hobbies or interests. My whole life revolves around the Club, 24 hours a day, 7 days a week. I will never get sick of it, every day is different and I realise how lucky I am to be part of a great industry.

We would like to acknowledge the following CMAA members who have reached over 40 years of membership.

Outside of work I am an avid Rabbitoh supporter, I bleed red and green. I also enjoy weekend getaways to my caravan which is on a permanent Site at east beach in Kiama.

Richard Seddon 43 years –Smithfield RSL John Turnbull 42 years - Liverpool Catholic Club Peter Ward 42 years - Sherwood Services Club


Entertainment Awards were ACE

THE CUBE, Campbelltown Catholic Club came alive on Tuesday 11 April 2017, for the News Local 19th Annual Australian Club Entertainment (ACE) Awards. Over 540 people attended this glamorous event, which was proudly presented by St Johns Park Bowling Club. This star-studded, annual event is the one night of the year the Club industry comes together to show their gratitude for the hard-work, dedication and talents of our entertainers. The evening was hosted by Australian cabaret performer and television celebrity Carlotta, and guest presenters included George Kapiniaris, Tom Burlinson, Johnny Ruffo and Craig Bennett who gave a heart-warming tribute to the

recipient of Club Performer of the Year Award, Maria Venuti.

This years’ ACE Awards proved to be a showcase of some of Australia’s most talented performers, with the line-up including a glamorous opening act by WB Productions which included aerial artists, pole dancers and an array of specialty artists. Multi ACE Award winning Joey Fimmano gave a stellar performance on piano alongside vocalist Dexter Villa and the C4 Campbelltown Catholic Club Choir, backed by an amazing ten-piece orchestra. The show continued to keep the audience mesmerised with performances by Ian Cooper and Bernard Walz, Casey Donovan with talented producer and guitarist, Dan Skeed. There was a ‘Broadway ReImagined’ segment performed by the Talent Development Project (TDP), with a finale produced by Dargie Entertainment. Titled ‘Evolution of Glamour’, this polished section of the show included vocalists

Anita Spring, Johnny Ruffo, Rising Star nominee Fasika Ayallew and Derek Metzger, along with stunning dancers, acrobats and costumes. Awards handed out across categories included Children’s Show (Lah Lah), Showband (Kamis) and Rising Star (Daniel Tambasco). Dami Im took the award for Female Vocal along with the Club Performer of the Year Award, due to her ‘Yesterday Once More’ tour in which she performed at over 24 Clubs last year, with a majority of her shows reaching sell out status. Mulwala Water Ski Club took the ACE ‘Venue Award for Excellence and Commitment to Entertainment’. Submissions were judged by a committee of independent experts who were engaged by the sponsor of the award, News Local.

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Never Give Up… ’It‘s all about YOUR attitude.‘

W E D N E S D AY 1 2 - F R I D AY 1 4 J U L Y 2 0 1 7

THE STAR GOLD COAST, GOLD COAST QLD WITH SPECIAL KEYNOTE SPEAKERS

MARK CROSSLAND Australian Inspirational Speaker and Motivator

JON DEE Anchor Host – Smart Money Sky News Business Channel

SIMON DOWLING Author, Leadership & People Influencer

DAN WEIS Certified Ethical Hacker & IT Penetration Tester

W I T H S P E C I A L W O R K S H O P FA C I L I TAT O R S GREG CLERK Head of Investment Strategy HostPLUS. ‘Australia & Global E conomic Update’

LORI LUHRMANN

RICHARD HARRIS

J O H N M U R R AY

Luhrmann Business Consulting. Creating Strategic HR Plans & Workforce Planning Essentials

Association Data-Driven Marketing and Advertising ADMA. Why Understanding Data & Analytics is Crucial for your club’s future & Support Your Club’s Data Driven Marketing Strategies

EC Lawyers. Dealing with Stress Leave Issues & Return to Work Programs

C O N TA CT T H E C M A A F OR MOR E DE TA ILS

MAJOR PLATINUM PARTNER

Level 1, 1 Showground Road, Sydney Olympic Park NSW 2127 • Phone 02 9746 4199 • Web www.cmaa.asn.au • Email cmaa@cmaa.asn.au • Email training@cmaa.asn.au


PRE CONFERENCE SCHEDULE

CONFERENCE VENUE & ACCOMMODATION

TUESDAY 11 JULY 12pm - 3.30pm

The STAR GOLD COAST, Gold Coast QLD

FREE ACCM Course* Part1 Develop and use emotional intelligence

1pm - 3.30pm Tweed Heads Bowls Club- Kitchen Design Briefing

2:30pm - 5pm Federal Executive/Council Meeting

WEDNESDAY 12 JULY 9am - 12pm FREE ACCM Course* Part 2 Develop and use emotional intelligence

Conference Registration

The conference will be held in one of the Gold Coast’s premier convention centres. Conference delegates can also enjoy staying in house at THE STAR where all of the accommodation rooms and suites have been recently upgraded to the highest standards. Conference delegates can enjoy a competitive room rate when booking their stay with THE STAR GOLD COAST. To book, guests are welcome to call The STAR Reservations team on 1800 074 344 and quote CLU100717.

1pm - 2pm

INVESTMENT

10am - 12pm Federal Executive & Zone Presidents Meeting

12pm - 2pm

CONFERENCE SCHEDULE

Price includes 2 full days of quality management conferencing, all catering, networking, and the conference State of Origin 3 Networking Telecast social event and FREE ACCM course.

WEDNESDAY 12 JULY 2pm - 3:15pm

CMAA Members & Affiliates Non CMAA Members

‘Game Changers’ What’s the World Coming to?

FREE ACTIVE CERTIFIED CLUB MANAGER ACCM COURSE FOR DELEGATES

CMAA Members Meeting

3:30pm - 4:30pm Australia & Global Economic Update

7pm - 10:30pm State of Origin 3 Networking Telecast

THURSDAY 13 JULY 9:30am - 10:45am Cement the ‘Never Give Up’ Attitude

$800 + GST pp $1050 + GST pp

DEVELOP AND USE EMOTIONAL INTELLIGENCE A great VALUE ADD for your registration investment! For those pursuing their ACCM award or even if you are not, take advantage of a free course when you register for the conference. For others not attending the conference contact brad@cmaa.asn.a for a price on application. *Conference delegates who wish to undertake the FREE Active Certified Club Manager ACCM course pre conference can do so how ever are required to pre-register for the course prior to the course commencement.

11:15am - 12:30pm

ACTIVE CERTIFIED CLUB MANAGER (ACCM) ACTIVITY POINTS

Work with Me: How to Get People to BUY into Your ideas

Delegates receive 20 Industry Activity points for attending the conference towards achieving or maintaining the ACCM award. 10 points will be awarded to members signing the register & attending the CMAA General Members Meeting. A further 10 points will awarded to delegates who travel more than 100km from their club to attend the conference

PEOPLE STREAM

1:30pm - 2:30pm Leadership Teams that Hum

2:30pm - 3:30pm Creating Strategic HR Plans

3:45pm - 4:30pm Workforce Planning Essentials

MARKETING STREAM

1:30pm - 2:30pm What makes GREAT Digital Marketing Strategy?

2:30pm - 3:30pm Why Understanding Data & Analytics is Crucial for your club’s future

3:45pm - 4:30pm

TWEED HEADS BOWLS CLUB - KITCHEN DESIGN BRIEFING Tues 11 July 2017: 1pm - 3.30pm Tweed Heads Bowls Club has recently had significant renovations to their brasserie and cafe. It’s a large traditional club, but executive chef Brad Whittaker is well ahead of the times! Brad has agreed to host a Back of House Tour and design briefing at the club on Tuesday 11 July. The new brasserie and menu have been carefully designed to appeal to traditional club patrons, and also attract the large number of new residents who want modern food in a contemporary club setting. It’s a very successful result. Brad will be showing you the new design and explaining the menu changes, new kitchen equipment, plus the training needed to prepare service staff for the new look. Numbers are limited to 20 people. Lunch in the new Brasserie will be provided on arrival, courtesy of Silver Chef and Profitable Hospitality. Register when registering for the conference.

Support Your Club’s Data Driven Marketing Strategies

HOW TO REGISTER

FRIDAY 14 JULY 9am - 10:30am

CMAA National Managers’ Conference link

Dealing with Stress Leave Issues & Return to Work Programs

11am - 12:30pm How Secure is YOUR network? Bet You it can be EASILY HACKED!

12:30pm Conference close

SATURDAY 15 JULY From 11:30am CMAA Gold Coast & Brisbane Zones Charity Race Day

Log on to the CMAA Website: www.cmaa.asn.au and click on the Please note that speakers may change due to unforeseen circumstances beyond CMAA’s control

CMAA GOLD COAST & BRISBANE ZONES 13TH ANNIVERSARY CHARITY RACE DAY SATURDAY 15 JULY FROM 11:30AM Thinking of staying in the Gold Coast after the Conference? Why not support the local CMAA Gold Coast & Brisbane Zones Charity Race Day at The DOME @Gold Coast Turf Club on Saturday 15 July. Enjoy a fantastic day of networking, fun & friendship.

Proudly supporting PCYC and Alzheimer’s Australia Dementia Research Foundation. You can book through the CMAA Gold Coast Zone on cmagoldcoast@gmail.com $1300 per table or $130 per ticket - ALL inclusive Entry – Race Book – Members Parking Buffet Lunch – Beverages 13 Year Sponsor CUB


TUESDAY 11 JULY ACTIVITY

SESSION OVERVIEW

12pm - 3:30pm

This short course teaches you to apply emotional intelligence through a range of tools and techniques. By understanding the science behind communication, you will find new ways to harness your own emotions and those of others – improve decision-making, behaviour and performance as a result. Part of the ACCM award education criteria.

FREE ACCM Course* Part1

DEVELOP AND USE EMOTIONAL INTELLIGENCE *Free for conference registrants. Available for others to attend. POA contact brad@cmaa.asn.au for pricing

Presented by CMDA Education Partner Australian Institute of Management (AIM)

2:30pm Federal Executive/Council Meeting

WEDNESDAY 12 JULY ACTIVITY

SESSION OVERVIEW

9am - 12pm

The second part of the course. Attendees are to have attended Part 1 on Tuesday 11 July.

FREE ACCM Course* Part 2

DEVELOP AND USE EMOTIONAL INTELLIGENCE 10am - 12pm FEDERAL EXECUTIVE & ZONE PRESIDENTS MEETING

CMAA Zone Presidents are invited to a meeting with the Federal Executive & Federal Council to discuss zone issues and CMAA matters.

12pm - 2pm CONFERENCE REGISTRATION 1pm - 2pm CMAA MEMBERS MEETING 2pm - 3:15pm ‘GAME CHANGERS’... WHAT’S THE WORLD COMING TO? Jon Dee Anchor Host - Smart Money Sky News Business Channel

All registrants are required to ensure they have collected their conference badges and timetables prior to the conference on the Ground Floor Pavilion Conference Centre THE STAR. All CMAA Members are invited to a presentation by the Federal Executive and Management regarding Association matters. The world is moving at such a quick pace that we often don’t know what is coming through till it’s arrived. Jon Dee will look at the people that have invented the solutions that will enable businesses to operate more efficiently and sustainability in the years to come.

3:30pm - 4:15pm ‘AUSTRALIA & GLOBAL ECONOMIC UPDATE’ Greg Clerk Chief Investment Officer HostPLUS

Our popular annual review of the dynamic economic environment in which clubs operate in. Explores the economic influences both directly and indirectly affecting Australia and the world.

7pm - 10:30pm STATE OF ORIGIN 3 NETWORKING TELECAST

Join with your peers whether they be Maroons or Blues supporters for a great networking event watching the live telecast of the State of Origin 3. Telecast in Ground Floor Pavilion Conference Centre.


ge of n, you ove M award

THURSDAY 13 JULY ACTIVITY

SESSION OVERVIEW

9:30am - 10:45am

Michael is at the forefront of today’s new generation of inspirational and motivational speakers. He is a gifted speaker who relates his extraordinary story in a personal way to audiences of all ages and inspires each individual to achieve ongoing positive change. Michael is an accomplished businessman, National Ambassador for Camp[ Quality, Australian of the Year finalist, Australia Day Ambassador and International Hall of Fame Inductee. Not to be Missed!

CEMENT THE ‘NEVER GIVE UP’ ATTITUDE Michael Crossland Australian Inspirational Speaker and Motivator

11:15am - 12:30pm WORK WITH ME: HOW TO GET PEOPLE TO BUY INTO YOUR IDEAS Simon Dowling

Simon is the author of Work with Me: How to get people to buy into your ideas (Wiley) and an expert in making collaboration happen. The diversity of ideas and thinking in a team is part of its magic, so the question is NOT how do you stop people thinking for themselves.

Author and Leadership and People Influencer

SELECT YOUR WORKSHOP PREFERENCE

SESSION OVERVIEW

PEOPLE STREAM

MARKETING STREAM

1:30pm - 2:30pm

1:30pm - 2:30pm

LEADERSHIP TEAMS THAT HUM

WHAT MAKES GREAT DIGITAL MARKETING STRATEGY?

Simon Dowling

Panel Session

What is it that enables some teams to really perform, while others struggle to get the momentum and results right?

Discover how you can leverage technology and utilise data to drive results.

This workshop equips leaders and managers with 9 key strategies for creating a truly supercharged team – and for building the rhythms and shared leadership that make that transformation sustainable.

Understand and utilise digital marketing to help achieve your business objectives. Find out how to integrate digital marketing within your overall business and strategies, assess and apply various digital channels to solve a problem

2:30pm - 3:30pm

2:30pm - 3:30pm

CREATING STRATEGIC HR PLANS

WHY UNDERSTANDING DATA & ANALYTICS IS CRUCIAL FOR YOUR CLUB’S FUTURE

Lori Luhrmann HR Specialist Develop a HR plan based on your club’s organisational goals and HRM strategies, and determine appropriate short term and long term measures for auditing their effectiveness. Plan how to best communicate HR strategies with other compatible organisational functions.

Richard Harris Association of Data-Driven Marketing & Advertising

3:45pm - 4:30pm

3:45pm - 4:30pm

WORKFORCE PLANNING ESSENTIALS

SUPPORT YOUR CLUB’S DATA DRIVEN MARKETING STRATEGIES

Lori Luhrmann

Richard Harris

Staffing is an ongoing challenge for ALL clubs especially for those in remote and regional centres. Explore how to assess the current and future supply of your employees and roles, develop workforce strategies and action plans, and implement initiatives to support your workforce.

Where do you and your team go to learn about how to utilise data driven marketing strategies to increase member participation and loyalty? The Association of Data Driven Marketing (ADMA) is a CMAA education partner who can provide many relevant online professional development courses to assist you in mastering this technology. Find out what’s available!

Clubs need to be competitive in this new age of understanding what customers want need and are attracted to. Explore practical ways to use data analytics to improve organisational efficiency and competiveness. Learn how to use analytics principles and the lifecycle ‘lifecycle’.

FRIDAY 14 JULY ACTIVITY

SESSION OVERVIEW

9:00am - 10:30am

All employers must have a return to work program which consists of a formal policy and procedures to help injured workers with their recovery and with getting back to work.

DEALING WITH STRESS LEAVE ISSUES & RETURN TO WORK PROGRAMS John Murray

It outlines your commitment to assisting injured workers to remain at work or return to work safely and as soon as possible following a workplace injury or illness.

EC Lawyers

11:00am - 12:30pm HOW SECURE IS YOUR NETWORK? BET YOU IT CAN BE EASILY HACKED! Dan Weis Penetration/tester Security Specialist Kiandra IT

Dan’s job is breaking into company and government networks (legally). Why you may ask…well it’s to test how secure their security systems and firewalls are against hackers who want to disrupt, steal monies and confidential information (illegally). Dan was handpicked by the EC-Council, a global leader in InfoSec Cyber Security certification programs, to be one of the first 10 in the world to undertake the Certified Ethical Hacker version 7 training. Dan will demonstrate how vulnerable clubs and YOU as a private citizen are to the predatory opportunists who are silent and waiting for us to be careless. A NOT TO BE MISSED session!!!


Jon Dee with former US Vice President and global warming campaigner Al Gore.

Jon with Richard Branson. Jon founded Planet Ark IN 1991.

Meet Jon Dee Host of Smart Money, philanthropist, founder of Planet Ark, former Australian of the year and keynote speaker at the CMAA National Managers Conference As a social entrepreneur, Jon Dee has combined his philanthropic activities with his role as an advocate for the SME sector. On Sky News Business channel, Jon is the Anchor host of Smart Money. It’s a primetime live TV program that airs at 6.30pm every Wednesday. On the program, Jon shows businesses how to improve their bottom line by being smarter with their use of energy and other resources. The show also covers innovation, renewable energy and new business models. Released in 2010, Jon’s Sustainable Growth book has become the definitive sustainability guidebook for small business. With 90,000 copies distributed, his book showed that being sustainable is good for the bottom line. Jon’s recent book Energy Cut is a definitive energy efficiency guide for small to medium sized businesses. Written in plain English, Energy Cut describes 20 practical steps that businesses can take to cut their energy use and save money. It can be downloaded for free from

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EnergyCut.info/SME-book Within Australia and overseas, Jon regularly gives keynote speeches and consults to companies on efficiency, sustainability and change management. As a philanthropist, he is the Founder and Managing Director of the Australian advocacy organisation DoSomething. In June 1991, he also founded Planet Ark in partnership with Pat Cash. He headed up the organisation for 15 years, turning it into a household name and a powerful force for change. Together with Olivia Newton-John, Jon founded Australia’s National Tree Day and the international One Tree Per Child initiative. Jon is the Global Director of One Tree Per Child which is currently planting trees in 7 countries. Ambassadors and Patrons of the initiative include Kevin McCloud, Hugh FearnleyWhittingstall and Lord Stern amongst others. In 1988, Jon founded Rock Aid Armenia which led to the building of a music school for 220 children in the Armenian earthquake zone. For this, Jon recruited the help and support of bands such as Pink Floyd,

Queen, Black Sabbath, Led Zeppelin, Deep Purple, Bon Jovi and others. In 1989, he produced a UK top 40 allstar remake of ‘Smoke on the Water’ and organised the UK’s first ever charity album to go ‘Gold’ - it sold 100,000 copies in 10 days. Jon has directed 300 TV ads and videos which have featured Tom Cruise, Kylie Minogue, Dustin Hoffman, Nicole Kidman, Richard Branson, Kevin McCloud and many others. Jon was Australian of the Year 2010 (NSW) and in 2009 was the recipient of Armenia’s highest award, The Order of Honor, for his long-term work in Armenia. He lives in the Blue Mountains with his wife Leanne and their two daughters. For more information JonDee.com twitter.com/JonDeeOz info@JonDee.com

“Jon’s Sustainable Growth book has become the definitive sustainability guidebook for small business. With 90,000 copies distributed, his book showed that being sustainable is good for the bottom line.”


Jon and Olivia Newton-John, founders of National Tree Day & One Tree Per Child.


Independent Gaming Independent Gaming is an international leader in gaming technology for the casino, club and hotel industries. The company manufactures and distributes poker machines and Jackpot systems. The company was established in 1986 and has grown over the last 30 years to become one of the largest privately owned gaming machine manufacturers in Australia. In 2016 we introduced our newest product line BLUESTAR in addition to our highly successful FlexLink Jackpot system which is manufactured and distributed for the Australian and International market. Bluestar has undergone two years of intensive project design and innovation to ensure it is suitable specifically for the Australasian gaming clientele. Bluestar provides the latest visual and sound

Celebrating 130 years of Winemaking! For more information please contact:

Michael Riitano 0467 001 884 www.angove.com.au www.vhws.com.au

experience combined in a leading edge cabinet design. The presence of the new bench/ upright Bluestar poker machine will demand attention on any gaming floor. You will not be disappointed with this amazing new product. In addition to Bluestar, Independent Gaming also features our exclusive Flexi-Link jackpot system which was developed by our own R&D division. More than 2000 Flexi-Links have been installed in gaming venues over the last 14 years since it was originally introduced into the market. Independent Gaming offer technical servicing of poker machines on an ongoing basis. Our technicians have the expertise, experience and flexibility to customise machines and systems and deliver maintenance that suits the special requirements of individual customers.


CMAA Become a Member of the

CMAA Why would you?

Top 3 reasons! 1

2 3

Through the CMDA - the Association’s training arm you can expand your horizons via accredited training courses

Network and meet leading industry colleagues For around $12 a week, you are represented through Industrial Relations. Consider this as your professional insurance policy. We have your back, when and if you need it.

Get the inside running… Stay in the loop with what’s happening and the latest trends!

But wait, there’s more! • Membership is fully tax deductible.

• A wide range of CMDA Courses, Seminars, Summits & Conferences at discounted prices and nationally recognised training & qualifications to support your professional growth and your career. • Professional career advice & support - FREE to all Members. We are here for you! • Industry-specific accreditation & recognition – e.g. Joe Citizen ACCM (Active Certified Club Manager). • Opportunity to apply for Bursaries offering FREE formal education and international professional development. National and Zone bursaries - every year. • Subscription to CMAA’s Club IQ Digital Magazine. • A peer network of like-minded Club Industry professionals with local Zone Meetings.

What about this? Check our Website for the next Zone Meeting in your geographical area. Register your interest. First meeting is open to non-Members. Come along and see the benefits for yourself.

JO I N N O W ON L INE! WWW. C MAA. ASN. AU

MAJOR PLATINUM PARTNER

Level 1, 1 Showground Road, Sydney Olympic Park NSW 2127 • Phone 02 9746 4199 • Web www.cmaa.asn.au • Email cmaa@cmaa.asn.au • Email training@cmaa.asn.au


The tiered loyalty program – making the data work

You simply cannot afford to offer the same benefits to everyone. No business can. The right approach is to build a tiered loyalty program, one that, firstly, directs its focus towards your most valuable members and, secondly, offers incentives for your members in the lower tiers to move into the higher tiers.

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This is not a revolutionary idea. Airline frequent flyer programs, for example, all have tiers called something like bronze, silver, gold and platinum. Different benefits attach to the different tiers. Building an effective tiered loyalty program needs information. The sheer volume of data captured by gaming systems, has allowed the operator to look at an installation from many different perspectives, particularly that of the player. This data is now providing information about other data-or ‘metadata’ as it is now known as. Metadata is the by-product of any successful loyalty program. It can be the club manager’s best friend. The increase in carded play derived data allows the operator to make purchase and design strategies that are predicated on the analysis and interpretations of said data. A venue without a loyalty program compared to a successfully managed tiered loyalty program could be described as Data vs Metadata, or in layman’s terms - David vs Goliath - only this time Goliath prevails!

of what, where and when certain gaming machines work, and equally as important,don’t work. Analysis based solely on game performance invariably results in a one dimensional, rather than the more ideal multi-dimensional view of the relationship between player and gaming machine. The greater the pool of carded player derived data, then the more the likelihood that you can effectively cater to the market sentiments. Don’t get left behind A successful venue, loyalty driven or not, can over time head towards an almost complacent approach in the overall management of the venue, particularly of their gaming installation. If you don’t have a person who can oversee, manage, report on and ultimately react to the changing market you will eventually find yourself scrambling in a bid to regain lost market share. The game of ‘catch-up’ is now in play! Sound familiar?

The good news is; it is NEVER too late ask for help. When you better understand the profile and wants of a profitable member, you can target your new member recruitment programs more effectively too. Never forget that loyalty is an ongoing objective at the very heart of your gaming and marketing activity. Give Marianne Doyle CEO, a buzz on 0422 656 637 or marianne@ buzzconsultants.com.au Buzz Consultants – Gaming and Loyalty Solutions www.buzzconsultants.com.au

“Implementing your new tiered loyalty program is the beginning, not an end in itself.”

Ongoing value Implementing your new tiered loyalty program is the beginning, not an end in itself. The great trap in any change program across all industries is the tendency to declare success as soon as the program is up and running. In reality, the launch of your program is just the beginning. Effective loyalty programs are a conduit to a better understanding

FOR MORE INFORMATION PLEASE CONTACT Marianne Doyle

marianne@buzzconsultants.com.au Phone (02) 9420 9572 • Mobile 0422 656 637


Silver Sponsor

Level 25, 1 O’Connell Street, Sdyney NSW 2000 +61 2 8248 5800 www.tglaw.com.au

ENTITLEMENTS: PLAYING THE GAME PROPERLY Brett Boon and Arj Puveendran Clubs that want to buy or sell gaming machine entitlements need to understand the fundamentals when negotiating in this marketplace. In any industry, it is important that each party that enters into a transaction takes all steps to get it right. Sometimes, parties miss certain steps to cut costs or approach the transaction commercially - only to suffer the consequences at a later stage.

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These can be straightforward transactions: a club agrees to sell some of its entitlements to another club, lodges an application with Liquor & Gaming NSW, and then arranges to switch on the gaming machines attached to the new entitlements once the application is approved. However, there are a number of steps that clubs may miss which could mean that the value each party is expecting won’t be realised.

Below are 6 key issues clubs should watch out for: 1. Contracts: As the transaction can appear straightforward, clubs sometimes avoid signing a contract. However, it is essential to have a properly drafted contract in place. As for all transactions, anything can happen – clubs need to be able to go back to a proper document that sets out each party’s rights and obligations.


2. Subject to approval: Any agreement to buy and sell entitlements must be specifically subject to approval by Liquor & Gaming NSW. Unlike other transactions involving the sale of assets, the transfer of entitlements must be approved. It is also a good idea to specify a date by which approval needs to be granted. Thus, the contract of sale needs to state that if approval is not granted by a certain date, then the parties are under no obligation to go ahead with the transaction. 3. Member approval: If the selling club has less than 10 gaming machine entitlements (or if the transfer will reduce their entitlements below 10), then Liquor & Gaming NSW requires them to obtain approval from the members. This helps ensure the members are comfortable with selling a key asset of the

club’s business when they have few entitlements remaining. The contract of sale must be conditional upon getting this approval. 4. Local Impact Assessment (LIA): If the purchasing club is transferring entitlements between different Local Government Areas, then it should examine whether an LIA is required, and the likelihood of success. 5. Large clubs: If the purchasing club will hold more than 450 entitlements after the transfer but an LIA is not required for the application, Liquor & Gaming NSW requires the club to make submissions on the impact from the increased number of gaming machines on the amenity of the local area. The club must ensure these submissions are properly drafted. In particular, it

must carefully consider the kind of benefits granted to the local community – for example, it can provide specific details about a community or charitable project. 6. Stamp duty: Stamp duty on gaming machine entitlements was abolished from 1 July 2016. However, if a club has made an agreement before that date, duty may still be applicable. If you would like to discuss any of the matters dealt with this in the article, please contact either Brett Boon on 02 8248 5832 or at bboon@ tglaw.com.au or Arj Puveendran on 02 8248 3494 or at apuveendran@ tglaw.com.au.

THE CLUBS, GAMING & LEISURE LEGAL SPECIALISTS Acting for all types of clubs across Australia, Thomson Geer is proud to be part of the gaming and leisure industry and is dedicated to delivering a pre-eminent service across the whole spectrum of the industry. We work with both domestic and international clients on a range of matters from providing ongoing advice to advising on the largest and most complex projects and transactions in the industry. • • • • • • • • •

Registered clubs law Liquor and gaming law Amalgamations and de-amalgamations Online, mobile and social gaming and wagering Corporate governance Property development Property transactions Commercial arrangements Dispute resolution

FOR A CONFIDENTIAL DISCUSSION PLEASE CONTACT: Brett Boon P +61 2 8248 5832 M +61 4 1480 8265 E bboon@tglaw.com.au ADVICE | TRANSACTIONS | DISPUTES Domestic & Cross Border www.tglaw.com.au Sydney | Melbourne | Brisbane | Adelaide


2017 CMDA Training Calendar MANAGEMENT / OPERATIONS

Duration

APR

MAY

JUN

Supervisor Development Program Includes accredited units; Monitoring & Evaluating Workplace Operations & Procedures Coaching Colleagues for Supervisors

4 Days

SYD – Part 2

Duty Manager Development Program Ideal for supervisors and frontline Duty Managers

6 Days

QLD – Part 1

QLD – Part 2

SYD – Part 1

Roster Staff: ACCM Unit

2 Days

QLD

Leadership Behaviour & Company Culture: ACCM Unit

2 Days

QLD

1 Day

On Demand

On Demand

On Demand

On Demand

QLD

SYD

VIC

BULLSEYE GAMING SERVICE COURSES Understand & Apply Data for Customer Retention Profit from Service Recovery

AFFILIATE & ONE DAY PROGRAM SERIES Paul Lyons – Dealing with Difficult Conversations Highly interactive – Includes a paid Actor!

1 Day

Introduction to Gaming Operations with Brett Jones

VIC / SYD

My First Promotion with Lori Luhrmann

1 Day

QLD

SYD

Delivering Great Customer Service with Bill Shirley

1 Day

Optimising Operations Trainers with Carl Pozzato

1 Day

Introduction to Marketing

1 Day

Operational / Strategic Planning

1 Day

SYD

Introduction to Marketing

1 Day

QLD

SYD

QLD

SYD

VIC SYD SYD

Operational / Strategic Planning

1 Day

Cost Control Principles Shift Mgt Cost control, Wastage, Staff Ratios with Brett Jones

1 Day

VIC

Introduction to F&B Operations with Bill Shirley

1 Day

VIC

Navigating the Registered & Licensed Clubs Award with Brent Williams

1 Day

Profitable Café for Clubs with Bill Shirley

1 Day

VIC

Organising Profitable Functions with Bill Shirley

1 Day

VIC

SYD

SYD

VIC

SUMMITS & CONFERENCES Country Club Managers Summit - Cessnock

2 Days

Gaming Summit - Sydney

2 Days

CMAA Mid Year Conference - July

4 days

Cessnock SYD

MARKETING / GAMING / WHS Analyse & Report on Gaming Machine Data ACCM Core Unit

2 Days

SYD

Marketing Strategies ACCM Core Unit

2 Days

SYD

FINANCE / LEGAL / GOVERNANCE Mge Finances in Budgets: ACCM Unit

2 days

SYD

Prepare & Oversee Budgets: ACCM Core Unit

2 days

SYD

Board Governance, The Company Secretary & The General Manager Secretary Managers course

2 Days

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SYD


AFFILIATE PROGRAM

BECOME A CMAA AFFILIATE MEMBER TODAY BECOME A CMAA AFFILIATE AND HAVE ONE OF THE HOSPITALITY INDUSTRY’S PREMIER PROFESSIONAL DEVELOPMENT PROVIDERS HELP YOU REALISE YOUR GOAL! CMAA Affiliate eligibility

What are the benefits to me as an individual?

You are eligible to become a CMDA Affiliate if you are not employed as a manager in a hospitality venue.

• career path consultation assistance

Examples of the type of job roles a CMDA Affiliate may perform include:

• incentive to drive your own career and development path

• bar attendant • waitress

• access to professional development • opportunity to attend a wide range of courses with members discounts

• cellarman

• ability to accumulate industry activity points when Affiliates become managers and CMAA members

• receptionist

• access to CMDA training at the CMAA members rate

• catering attendant

• access to wide networks of hospitality managers and Affiliates

• supervisor • any other role that does not require persons performing managerial duties

What are the benefits to the Club if it sponsors me as a CMAA Affiliate? • access CMDA training at the CMAA members rate – a direct dollar savings recoupable within the first or second registration of a course for smaller clubs a demonstrable commitment by management to ‘look after’ the needs of supervisors/staff who can’t progress to management due to restrictive opportunity or structure • opportunity for staff to subscribe to a professional association for career path assistance

How much does it cost to join as a CMAA Affiliate? A one off investment cost of $280 inclusive of GST as long as you are employed and remain at the same club as an operational staff member. When you do become a manager and are eligible to join the Club Managers Association Australia (CMAA) as a full member you can receive the full benefit of membership including • full professional development opportunities, • zone meetings, • Individual industrial representation and more.

Special conditions to note: Affiliate membership paid for by the club cannot be transferred to another employee should the affiliate leave the club. The affiliate membership cannot move with the affiliate should they move to another club.

CONTACT HEAD OFFICE FOR APPLICATION FOR M • Phone 02 9746 4199 • Email cmaa@cmaa.asn.au

CONTACT THE CMAA FOR MORE DETAILS

MAJOR PLATINUM PARTNER

Level 1, 1 Showground Road, Sydney Olympic Park NSW 2127 • Phone 02 9746 4199 • Web www.cmaa.asn.au • Email cmaa@cmaa.asn.au • Email training@cmaa.asn.au

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From the Industrial Relations Desk

The Penalty Rates Decision & the Repealing the 4-yearly Review of the Modernised Awards In 2010 when the Modernised Awards came into force, also came the legislated requirement for the Fair Work Commission to conduct 4-yearly reviews of these Awards. This meant that all aspects of each of the 122 modern awards must be reviewed and assessed to determine if each particular modern award achieves the modern award objectives.

This Fair Work Commission Full Bench decision resulted in the revision of weekend and public holiday penalty rates in the hospitality and retail awards. These two awards, along with the following modern awards were also included in the Fair Work Commissions Penalty Rates Review process, with all but one forming part of Group 4F;

This review process commenced in January 2014 and over the last four years, has resulted in many common issues being identified across the 122 modern awards. Some of the common issues identified include: Payment of Wages, Public Holidays, Annual Leave, and Penalty Rates. The Fair Work Commission handed down their decision on the Penalty Rates common issue on 23rd February 2017.

The Full Bench of the Fair Work Commission reviewed over 5,900 submissions and heard evidence from 143 witnesses, with 128 witnesses required for cross examination.

The following three modern awards constitute the remainder of Group 4F:

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• • • •

Fast Food industry Award 2010 (the Fast Food Award) General Retail Industry Award 2010 (the Retail Award) Hospitality Industry (General) Award 2010 (the Hospitality Award) Pharmacy Industry Award 2010 (the Pharmacy Award) (included from Group 2B) Registered and Licenced Clubs Award 2010 (the Clubs Award) Restaurant Industry Award 2010 (the Restaurant Award)

Dry Cleaning and Laundry Industry Award 2010

• •

Hair and beauty Industry Award 2010 Mannequins and Models Award 2010

What was the Outcome of the Fair Work Commission’s Decision? For all employees covered under the Hospitality Industry (General) Award 2010 (the Hospitality Award) or the Restaurant Industry Award 2010 (the Restaurant Award), will see a reduction to penalty rates for weekends and Public Holidays, with the view that such reductions in rates would lead to increased trading hours on the above mentioned days, a reduction in the hours worked by some owner operations, an increase in the level and range of services offered on Sundays and public holidays , and an increase to the overall hours worked. The certainty of all or any of these factors occurring is yet to be proven… The Licenced and Registered Clubs Award 2010 Specified Award matters


(a) Clubs Award In Chapter 7.3.6 (of the Penalty Rates Review) the Full Bench concluded that Clubs Australia Industrial (CAI) has not established a merit case sufficient to warrant the variation of the Clubs Award and also expressed the view that there are 2 options in respect of the future conduct of the penalty rates review of the Clubs Award: Option 1: determinations could be made revoking the Clubs Award and varying the coverage of the Hospitality Award so that it covers the class of employers and employees presently covered by the Clubs Award. Such a course would obviously avoid the need for any further Review proceedings in respect of the Clubs Award. Option 2: CAI and any other interested party could be provided with a further opportunity to advance a properly based merit case in support of any changes they propose in respe ct of weekend penalty rates. At [paragraph 1000] the Full Bench expressed the provisional view that Option 1 has merit and warrants further consideration. The Full Bench proposes to provide an opportunity for interested parties to express a view as to the future conduct of this aspect to these proceedings and, in particular, we invite submissions on the two options set out above. Short submissions setting out the position of the interested party were to be filed by 4.00 pm Friday, 24 March 2017. The matter is listed for mention on Tuesday, 28 March 2017. Of the eight modern awards in Group 4F, and of the remaining 114 modern awards across all other Groups, none have been reviewed within the legislated timeline. It has taken four long years of submissions, ongoing review along with lengthy delays to gain very little progress for the Registered and Licenced Clubs Award 2010 review to get to this point. It is this slow, labour intensive and unrealistic process that has resulted

in the Minister for Immigration and Border Protection, The Hon. Peter Dutton to introduce on 1st March 2017, the Fair Work Amendment (Repeal of 4 Yearly Reviews and Other Measures) Bill 2017 into the House of Representatives in order to improve Australia’s workplace relations system. This Bill will: • •

Repeal the requirement for four-yearly reviews of the modern award Provide the Fair Work Commission the ability to overlook minor or technical procedural errors made during enterprise bargaining, where it is satisfied that an error of defect is not likely to have disadvantaged employees; and Provide for greater scrutiny of the performance and conduct of Fair Work Commission members, which will improve accountability and strengthen public confidence in this institution.

The Bill is a response to recommendations from the Productivity Commission’s inquiry into the workplace relations framework, as well as by the report of inquiry into matters into concerning former Vice President Michael Lawler of the Fair Work Commission which was carried out by the Hon Peter Heery AM, QC. If passed, this Bill would repeal the legal requirement for the Fair Work Commission to conduct 4 yearly reviews of each of the modern awards which are legislated to commence again in January 2018. On the other hand, without this legislation being passed, how can a new review process practically commence in 2018, when the review process which commenced in 2014 is still such a long way from being completed. With this bill, the government is continuing to implement common sense reforms to the workplace relations system to reduce complexity and costs. There is broad support for reforms to repeal four-yearly reviews. In November 2016, the Australian

Council of Trade Unions, the Australian Chamber of Commerce and Industry, and the Australian Industry Group jointly wrote to the Minister of Employment, asking the government to abolish these reviews. Abolishing the reviews is also consistent with the recommendation 8.1 of the Productivity Commission’s inquiry into the workplace relations system. The commission found that the reviews are ‘hugely resource intensive for all involved’. To ensure an appropriate transition period, the bill will allow the current four-yearly review to conclude in a timely manner under the existing framework. Importantly it will remove the requirement for a new review to commence in January 2018.

“For all employees covered under the Hospitality Industry (General) Award 2010 (the Hospitality Award) or the Restaurant Industry Award 2010 (the Restaurant Award), will see a reduction to penalty rates for weekends and Public Holidays.”

What to expect next… May – Comment from the Fair Work Commission in relation to the Registered and Licenced Clubs Award following submissions made in March 2017 June – Proclamation of the Fair Work Amendment (Repeal of 4 Yearly Reviews and Other Measures) Bill 2017 There is finally momentum gathering around the award process, however, at the time of writing, there is no finalisation of the process outlined in this article. By Peter Cooper – Senior Industrial Relations Advocate and Peta Imber – IR & Compliance Advisor

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CMDA Sponsors Services Directory

GOLD SPONSORS

Major Platinum Partner Ainsworth Game Technology

Community First Credit Union

Community First Credit Union offers a full range of award winning products and services including home loans, personal loans, savings, insurance, credit cards and financial planning as well as clubs and club employees everyday banking throughout Australia. Aletia Fysh Head of Marketing

HOSTPLUS The CMDA’s Major Sponsor, HOSTPLUS is the industry superannuation fund for the hospitality, tourism, recreation and sport industries and is passionate about providing our members and employers with the best possible products and services. HOSTPLUS is one of Australia’s largest super funds, with one million members, 80,000 employers and more than $10 billion in funds under management. Jon Shevket Manager, New Business M: 0410 609 743; B: 02 9893 1822 E: jshevket@mail.hostplus.com.au Alison Lake Manager, New Business QLD M: 0427 734 452; B: 07 5644 2204 E: alake@mail.hostplus.com.au

Ainsworth prides itself on its leading animation and programming expertise and creative thinking to deliver innovative and superior gaming solutions to the gaming industry.

B: 02 9735 1609 ; M: 0424 184 334 E: afysh@communityfirst.com.au

Don Moseley NSW Sales Manager M: 0418 606 640; B: 02 9739 8000 E: don.moseley@ainsworth.com.au

Eastern Commercial Lawyers

Glen Coleman QLD South State Manager M: 0407 371 155; B: 07 3209 6210 E: glen.coleman@ainsworth.com.au Lew Platz QLD North State Manager M: 0418 522 071; B: 07 3209 6210 E: lew.platz@ainsworth.com.au Wayne Flood VIC State Manager M: 0419 551 454; E: wayne.flood@ainsworth.com.au Amy Ruppas Product Marketing Executive M: 0484 610 326; B: 02 9739 8084 E: aruppas@agtslots.com

W: www.communityfirst.com.au

Tony Johnston & John Murrayare founding partners of Eastern Commercial Lawyers, recognised as a leading law firm in the Club Industry, providing legal services to clubs of all sizes around Australia. Tony Johnston Partner M: 0414 253 181; B: 02 8243 1707 E: tony.johnston@eclawyers.com.au W: www.eclawyers.com.au

IGT

W: www.ainsworth.com.au

Aristocrat

W: hostplus.com.au

IGT is sharply focussed on customer business through professional sales, marketing and customer service personnel as well as an experienced and dedicated Service Plus team. Andrew Neagle Sales Director, ANZ

Aristocrat is a leading global provider of gaming solutions - world-class software, systems and hardware that consistently out-perform the competition. Sonja Debeljuh Events Executive M: 0404 041 142; B: 02 9013 6000 E: Sonja.Debeljuh@ali.com.au W: www.aristocratgaming.com

M: +61-417 469 969; B: 02 9812 2300 E: andrew.neagle@igt.com NSW/ACT: Col Bentley State Sales Manager B: 02 9812 2300 QLD: Craig Harley State Sales Manager B: 07 3890 5622 VIC: Theo Toklis State Sale Manager B: 03 9281 3400 W: www.igt.com.au

Carlton & United Brewers

CUB is a premium, global, multi-beverage company delivering a total portfolio of beer, wine, spirits, cider and non-alcohol beverages. Tim Powell National Trade Relations Manager M: 0401 771 896; B: 02 9217 1418 E: tim.powell@cub.com.au W: www.cub.com.au

Coca-Cola Amatil

Konami Gaming

Konami ’s Gaming and Systems segment manufactures, distributes, and services gaming machines and casino management systems, providing gaming machines with outstanding reliability, technological innovation, and entertainment value. Matthew Loon Product and Marketing Manager B: 02 9666 3111 E: lm.70109@konamigaming.com W: www.konami.com.au

Russell Corporate Advisory

Contact Chris Keeble Sponsor & Membership Manager P: 02 9746 4199 or E: chris@cmaa.asn.au

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to notify of amendments to this Services Directory

Founded in 1886, Coca-Cola is the world’s leading manufacturer, marketer, and distributor of nonalcoholic beverage concentrates and syrups, used to produce nearly 400 beverage brands.

Russell Corporate Advisory is a financial consultancy firm that provides the expertise, information and analytical framework for sound decision making.

Darren Pressley Group Business Manager, Licensed Clubs M: 0407 052 526; B: 02 9630 4076 E: darren.pressley@ccamatil.com

Greg Russell Director M: 0405 100 463; B: 02 9957 6700 E: greg.russell@russellcorporate.com.au

W: www.ccamatil.com

W: www.russellcorporate.com.au


Scientific Games

Betting Club

Thomson Geer

With a history dating back to 1932, Las Vegasbased Bally Technologies Australia designs, manufactures, operates, and distributes advanced gaming devices, systems, and technology solutions worldwide.

Betting Club is the only online betting company that is 100% Australian-owned, and 100% community club backed. We are here for clubs and their members, not for offshore owners and shareholders!

Thomson Geer are expert providers of legal services to the Club Industry, working with more than 60 major clubs and industry associations across Australia, with offices in Sydney, Brisbane, Melbourne and Adelaide.

Sandra Renwick Marketing Manager B: 02 8707 6366; E: Sandra.Renwick@scientificgames.com W: www.scientificgames.com

Secom Technology

Secom Technology is an IT services company supporting small-to-medium sized organisations and the club industry throughout Australia. We are committed to providing you with fast, professional and courteous service. ALWAYS! Jason Drew Director M: 0432 660 225; B: 1300 781 224 E: jason.drew@secomtech.com.au

Steve Anderson Strategic Partnerships M: 0414 710 130 E: sanderson@betting.club

Global Gaming Industries

Brett Boon - Partner M: 0414 808 265; B: 02 8248 5832 E: bboon@tglaw.com.au QLD: Chris O’Shea - Partner B: 07 3338 7526 E: coshea@thomsonslawyers.com.au W: www.tglaw.com.au

Global Gaming Industries is a privately owned Gaming Systems manufacturer with over 30 years’ experience in the Gaming sector. GGI have a wide range of product to offer venue operators including EGM Operating Systems, Cashless, TITO, Loyalty, Membership, Analytical systems & anti holdup Cash dispensing Safes. With over 1000 systems installations Nationally. Scott Macdougall Managing Director B: +61 2 8596 8700; E: scott@globalgaming.com.au W: www.globalgaming.com.au

Independent Gaming

BRONZE SPONSORS Australian Liquor Marketers Club Partners

Danny O’Brien M: 0408 887 972 E: daniel@clubpartners.com.au W: www.metcash.com

Banktech

W: www.secomtech.com.aualia. For the past 23 years, Independent Gaming - a 100% Australian-owned company - has evolved into a leading gaming solutions provider and manufacturer with more than 100 staff.

SILVER SPONSORS

Lawrence Shepherd Managing Director M: 0411 501 333 E: ls@independentgaming.com.au W: www.independentgaming.com.au

Henry Kiwarkis General Manager Sales & Marketing M: 0402 386 655 T: 02 8302 4000 E: henryk@banktech.com.au W: www.banktech.com.au

Barringtons

Keno Asahi Premium Beverages

The Asahi Breweries aims to satisfy its customers with the highest levels of quality and integrity, while contributing to the promotion of healthy living and the enrichment of society worldwide. Our focus is to further cultivate our mainstay Asahi Super Dry brand. In addition to ongoing campaigns to improve the quality of draft beer in restaurants ,clubs and other licenced venues. We hope to share knowledge of the delicious flavour and beverage value of Asahi Super Dry with the public.

Keno is a fun, easy game that is played approximately every 3 minutes. 20 numbers are drawn from the 80 available on the Keno game screen. Match the numbers played to the numbers drawn for a chance to win over $1,000,000 for just $1! Amanda Grannall / David Joseph Community Partnerships Manager P: 02 9268 3039 E: agrannall@clubsnsw.com.au W: www.playkeno.com.au

Lion

BDO

W: www.barringtongroup.com.au

Brintons Carpet

Pounéh Sedghi APAC Marketing M: 0427 470 777; B: 02 9431 5203 E: pouneh.sedghi@brintons.com.au W: www.brintons.net

Kathryn Coles State Sales Coordinator M: 0408 007 871; B: +61 3 8369 0300 E: Kathryn.Coles@asahi.com.au W: www.asahibeer.com

Blayne Webb Director M: 0404 095 687; B: 02 9899 0600 E: Blayne@barringtongroup.com.au

Buzz Loyalty and Gaming Consultants Doug May Director Trade Relations B: 02 8120 4637 E: doug.may@lionco.com W: www.lionco.com

Maxgaming (Tatts Group)

Merissa Proops Operations Manager M: 0418 216 231; B: 02 9420 9572 E: info@buzzconsultants.com.au W: www.buzzconsultants.com.au

Cashpoint Payment Solutions

BDO’s team of leading professionals offers an unparalleled combination of thinking, depth and industry experience, coupled with our client-centric approach this ensures a personal and tailored approach to each club’s business needs.

Maxgaming is Australia’s largest gaming services operator, providing monitoring and value add services such as wide area linked jackpots in NSW, Queensland, and the Northern Territory.

Lewis Greenup Senior Manager M: 0445 519 402; B: 02 8264 6566 E: Lewis.Greenup@bdo.com.au

Don Hammond NSW State Manager M: 0419 425 194; B: 02 8272 3446 E: don.hammond@maxgaming.com.au

Janine Gowenlock Marketing Manager M: 0409 736 529; B: 02 8206 9691 E: Janine@Cashpoint.com.au

W: www.bdo.com.au

W: www.maxgaming.com.au

W: www.cashpoint.com.au


ClockOn Australia Damien Collings Business Development Manager B: 02 4344 9444 E: dcollings@clockon.com.au W: www.clockon.com.au

Robert Oatley Vineyards

TJS Services

David Irvine Account Manager M: 0418 471 549; B: 02 9433 3255 E: dirvine@robertoatley.com.au

Amy Karaoglu Marketing and Communications Manager M: 0404 721 693 B: 1800 857 737 E: akaraoglu@tjsservices.com.au

W: www.robertoatley.com.au

W: www.tjsservices.com.au

De Bortoli Wines

Vintage House Wine & Spirits

Rohrig Warwick Brook NSW/ACT State Manager M: 0417 219 768; B: 02 8887 6800 E: warwick_brook@debortoli.com.au W: www.debortoli.com.au

DWS Hospitality Specialists

Steliano Cusmiani NSW Sales Manager B: 02 8736 3302 M: 0438 391 195 E: stel.cusmiani@vhws.com.au

Jessica Evans Client Relationship Manager M: 0447 725 990; B: 02 9695 1668 E: jessicae@rohrig.com.au

W: www.vhws.com.au

W: www.rohrig.com.au

EDUCATIONAL SPONSORS

Silverchef Geoff Wohlsen Director - DWS Hospitality Specialists M: 0418 737 248 E: marketing@dws.net.au W: www.dws.net.au

Elite Legal - Commercial Lawyers and Advisors

CCM Travel Alana Hesse Marketing Executive B: +61 7 3335 3392 E: ahesse@silverchef.com.au

Catherine Mancuso CEO M: 0418 672 647; B: 02 9439 5100 E: catherine@ccmtravel.com.au

W: www.silverchef.com.au

Teslabs Michael Anderson CEO & Legal Director B: +61 (2) 8515 8066 M: +61 (0) 466 656 331 E: michael.anderson@elitelegal.com.au W: www.elitelegal.com.au

NDH Associates Pty Ltd

W: www.ccmtravel.com.au

Luhrmann Business Consulting Terry Stanley Director M: 0417 683182 E: terry@teslabs.com.au

Lori Luhrmann Senior Consultant M: 0424 639 639 E: luhrman@luhrmann.com.au

W: www.teslabs.com.au

W: www.luhrmann.com.au

Thorn Equipment Finance Dean James E: djames@ndhassociates.com.au M: 0455 55 65 62 W: ndhassociates.com.au

Paynter Dixon Constructions

Lindsay Verdon Head of Hospitality & Entertainment Venues M: 0407 428 526; B: 02 9797 511 E: lindsay.verdon@paynterdixon.com.au W: www.paynterdixon.com.au

Pernod Ricard

Thibault Paris Account Manager B: 02 8874 8311 M: 0414 27 180 472 E: Thibault.Paris@pernod-ricard.com W: www.pernod-ricard-winemakers.com

Petersons Groups Services

Khedra Cloud Marketing Manager Business Finance Corporate NSW - Marketing M: 0406 013 524; B: 02 9101 5023 E: Khedra.Cloud@thorn.com.au

Ken Burgin CEO M: 0414 660 550; B: 1800 001 353 E: kburgin@profitablehospitality.com

W: thornequipmentfinance.com.au

W: www.ProfitableHospitality.com

Trade Supporters Bepoz Anna Elliott 03 9328 8222

Gopher Graphics Ed Jones 02 9773 4777

Scent Washroom Services Todd Lester 0424 566 899

Biz4mobi Brian Duffy 0421 034 320

Hunter Technologies Rob Jones 0411 292 241

Senpos Thomas Rabi 02 4962 1313

Bottle Cycler Darryl Rainsbury 03 9646 3639

Infinitepos Stephen Grosser 0406 684 977

Signature Floorcoverings Anthony O’Halloran 0418 349 198

Community Alliance Joe Trad 0417 461 844

Kroll Enviro Australia Shaun Kroll 0430 777 403

Split Watermelon Design Sue Jago 02 9669 3381

Consulate Financial Services Graeme Latta 02 9634 8550

Network Interiors Michael Chain 0416 206 969

Starwell Furniture Murray Waters 04182 84627

Digital Design Studios Kirrily Smith 0400 141 800

Paltronics Merryl Freeman 02 9531 5199

Sunblest Cleaning Matthew Koura 02 8095 6650

Global Coffee Solutions Lee Fitgerald 0422 446 020

Project Leaders Craig Cornish 07 3871 3399

Tic Technologies Rhonda Bowen 0419 992 862

State Sponsors - Queensland City Property Services Emmett Roche 07 3391 2005

Paul Peterson Managing Director M: 0410 755 987; B: 1300 784 880 E: paul@petersongroupservices.com.au W: www.petersongroupservices.com.au

Profitable Hospitality

Odyssey Gaming Mark Anderson 07 3087 3307

State Sponsors - Victoria Bate Design James Bate 0419 375 011

Mercury Group David Baldi 03 9008 4868

Leigh Barrett and Associates Leigh Barrett 0408 525 325


C MAA GU I D E

L I S TI NG OF C MAA ZONE S 2 0 1 7 DIVISION

ZONE

ZONE POSTCODES

ZONE AREAS

A

City/Eastern Suburbs

2000 – 2036

CBD, Watsons Bay, Coogee, Maroubra, Botany, Mascot, Redfern

B

St George/Cronulla Sutherland

2205 - 2234

Arncliffe, Kingsgrove, Revesby, Heathcote, Cronulla

A

Manly/ Northern Suburbs

2056 – 2126, 2154 – 2159

North Sydney, Manly, Palm Beach, Brooklyn, Galston, Castle Hill, Rydalmere, Gladesville

B

Inner Western Suburbs

2037 – 2050, 2190 – 2204, 2128 – 2144

Balmain, Five Dock, Auburn, Bankstown, Canterbury, Newtown

C

Nepean

2145 – 2153, 2160 – 2177, 2560 – 2571, 2745 – 2790

Parramatta, Windsor, Katoomba, Picton, Liverpool

D

Hunter

2264 – 2339

Morisset, Cessnock, Singleton, Denman, Merriwa, Scone, Willow Tree, Nelson Bay, Newcastle

D

Central Coast

2250 – 2263

Umina, Gosford, Wyong, Budgewoi, Terrigal

D

Great Lakes

2420 – 2430, 2443 – 2446

Buladelah, Dungog, Gloucester Wauchope, Port Macquarie, Taree, Forster

E

Mid North Coast

2431 – 2442, 2447 – 2463

Kempsey, Dorrigo, Grafton, Coffs Harbour, Crescent Head

E

Far North Coast

2464 – 2489

Yamba, Casino, Kyogle, Tweed Heads, Ballina, Lismore, Evans Head

E

North West State

2340 – 2411

Coolah, Narrabri, Moree, Tenterfield, Armidale, Walcha, Tamworth

H

Brisbane

4000 – 4200

Redland Bay, Brisbane, Redcliffe, Sandgate

F

Illawarra/Shoalhaven

2500 – 2535, 2540 – 2541, 2572 – 2579

Nowra, Moss Vale, Mittagong, Wollongong, Kiama

I

Riverina/Murray

E

Mid State

2791 – 2880

Bathurst, Condobolin, Bourke, Walgett, Nyngan, Dubbo

H

Sunshine Coast

4500 – 4615

Caboolture, Kingaroy, Goomeri, Gympie, Noosa Heads, Nambour, Caloundra

G

Central & Northern Queensland

4650 – 4880

Maryborough, Longreach, Mount Isa, Cairns, Townsville, Mackay, Rockhampton

H

Gold Coast

4201 – 4230

Coolangatta, Beenleigh, Southport, Burleigh Heads

H

Ipswich/Darling Downs

4280 – 4490

Warwick, Goondiwindi, Cunnamulla, Blackall, Roma, Toowoomba, Ipswich

J

Victoria

3000 – 3980

Victoria

C ONTA C T T H E C M A A F O R M O R E D E TA I L S

MAJOR PLATINUM PARTNER

Level 1, 1 Showground Road, Sydney Olympic Park NSW 2127 • Phone 02 9746 4199 • Web www.cmaa.asn.au • Email cmaa@cmaa.asn.au • Email training@cmaa.asn.au


CM A A DI A R Y

20 1 7 Z ON E MEETIN G S & I N D U S T RY FU N C T I O N S FEBRUARY DAY

DATE

TIME

VENUE

ZONE

TUESDAY

07/02/2017

TBA

NAMBUCCA BOWLING CLUB

MID NORTH COAST ZONE AGM AND LUNCH

TUESDAY

14/02/2017

7:30AM

THE SURF CLUB COOLANGATTA

GOLD COAST ZONE AGM

THURSDAY

16/02/2017

TBA

PARKES SERVICES CLUB

MID STATE ZONE MEETING

WEDNESDAY

22/02/2017

LUNCH TBA

TBA

HUNTER ZONE MEETING AND LUNCH

FRIDAY

24/02/2017

TBA

WARILLA BOWLS

ILLAWARRA SHOALHAVEN ZONE MEETING

DAY

DATE

TIME

VENUE

ZONE

TUESDAY

07/03/2017

TBA

TBA

ST GEORGE CRONULLA ZONE MEETING

SUNDAY - TUESDAY

5th-7th /03/2017

TBA

SS&A CLUB ALBURY

RIVERINA MURRAY ZONE MEETING

TUESDAY

07/03/2017

4:00PM

GLEN INNES SERVICES CLUB

NORTH WEST STATE ZONE MEETING

WEDNESDAY

08/03/2017

TBA

CLUB TAREE

GREAT LAKES ZONE MEETING

WEDNESDAY

08/03/2017

TBA

TBA

FAR NORTH COAST ZONE MEETING

WEDNESDAY

08/03/2017

LUNCH

EASTS LEAGUES CLUB

BRISBANE /SUNSHINE COAST ZONE MEETING AND WORKSHOP

THURSDAY

09/03/2017

TBA

CLUB MARCONI

NEPEAN ZONE MEETING

TUESDAY

14/03/2017

TBA

TBA

CITY EASTERNS SUBURBS ZONE MEETING.

TUESDAYWEDNESDAY

14th-15th /03/2017

TBA

COOMA EX SERVICES CLUB

FAR SOUTH COAST ZONE DINNER AND MEETING

TUESDAY

21/03/2017

TBA

WYONG LEAGUES CLUB

CENTRAL COAST AGM & COMBINED CLUBS NSW MEETING

TUESDAY

28/03/2017

9AM

BRISBANE CONVENTION AND FUNCTION CENTRE

CMAA AGM

DAY

DATE

TIME

VENUE

ZONE

TUESDAY

09/05/2017

TBA

TBA

CENTRAL COAST ZONE MEETING

TUESDAY WEDNESDAY

16th & 17th /05/2017

9:30AM

CESSNOCK LEAGUES CLUB

CMAA COUNTRY CLUB MANAGERS SUMMIT

TUESDAY

16/05/2017

4:00PM

CESSNOCK LEAGUES CLUB

MID STATE ZONE MEETING

WEDNESDAY

24/05/2017

DINNER TBA

TBA

HUNTER ZONE MEETING AND DINNER

TUESDAY

30/05/2017

10:00AM

ARMIDALE EX SERVICES CLUB

NORTH WEST STATE ZONE MEETING

MARCH

MAY

At time of print this was the latest information. Please check website for updated listings

C O NTAC T TH E CM A A FOR MORE D ETA IL S

MAJOR PLATINUM PARTNER

Level 1, 1 Showground Road, Sydney Olympic Park NSW 2127 • Phone 02 9746 4199 • Web www.cmaa.asn.au • Email cmaa@cmaa.asn.au • Email training@cmaa.asn.au


JUNE DAY

DATE

TIME

VENUE

ZONE

TUESDAY

06/06/2017

TBA

TBA

ST GEORGE CRONULLA ZONE MEETING

TUESDAY

06/06/2017

TBA

TBA

MID NORTH COAST ZONE MEETING

THURSDAY

08/06/2017

TBA

TBA

NEPEAN ZONE MEETING

THURSDAY

08/06/2017

LUNCH

KEDRON WAVELL SERVICES

BRISBANE /SUNSHINE COAST ZONE MEETING AND WORKSHOP

TUESDAY

13/06/2017

TBA

TBA

CITY EASTERN ZONE MEETING

FRIDAY

30/06/2017

TBA

BOMADERRY BOWLING CLUB

ILLAWARRA SHOALHAVEN ZONE MEETING

DAY

DATE

TIME

VENUE

ZONE

TUESDAY - FRIDAY

11th – 15th /07/2017

JUPITERS CONVENTION CENTRE

CMAA MID YEAR CONFERENCE

SATURDAY

15/07/2017

11:00AM

GOLD COAST TURF CLUB

GOLD COAST ZONE CHARITY RACE DAY

SUNDAY - TUESDAY

16th -18th /07/2017

TBA

CLUB BARHAM

RIVERINA MURRAY ZONE MEETING

THURSDAY

27/07/2017

TBA

TBA (Breakfast)

MANLY NORTHERN SUBURBS ZONE AGM

DAY

DATE

TIME

VENUE

ZONE

MONDAY

07/08/2017

4:00PM

NARRABRI RSL CLUB

NORTH WEST STATE ZONE AGM

TUESDAY WEDNESDAY

8th-9th /08/2017

TBA

TOMAKIN CLUB

FAR SOUTH COAST ZONE DINNER AND MEETING

WEDNESDAY

23/08/2017

LUNCH TBA

TBA

HUNTER ZONE MEETING AND LUNCH

WEDNESDAY

23/08/2017

TBA

PORT CITY BOWLING CLUB

GREAT LAKES ZONE MEETING

DAY

DATE

TIME

VENUE

ZONE

TUESDAY

05/09/2017

TBA

TBA

ST GEORGE CRONULLA ZONE MEETING

THURSDAY

07/09/2017

TBA

TBA

NEPEAN ZONE MEETING

TUESDAY

12/09/2017

10:00AM

TBA

GOLD COAST ZONE MEETING

TUESDAY

12/09/2017

TBA

TBA

CITY EASTERN ZONE MEETING

WEDNESDAY

06/09/2017

LUNCH

NORTH LAKES SPORTS CLUB

BRISBANE / SUNSHINE COAST ZONE MEETING /WORKSHOP

WEDNESDAY THURSDAY

13th -14th 09/2017

TBA

DIGGERS AT THE ENTRANCE

CENTRAL COAST ZONE MINI CONFERENCE

JULY

AUGUST

SEPTEMBER

At time of print this was the latest information. Please check website for updated listings

C ONTAC T THE C MA A F OR MORE DETAIL S

MAJOR PLATINUM PARTNER

Level 1, 1 Showground Road, Sydney Olympic Park NSW 2127 • Phone 02 9746 4199 • Web www.cmaa.asn.au • Email cmaa@cmaa.asn.au • Email training@cmaa.asn.au


OCTOBER DAY

DATE

TIME

VENUE

ZONE

FRIDAY

27/10/2017

TBA

THE GRANGE GOLF CLUB

ILLAWARRA SHOALHAVEN ZONE MEETING.

DAY

DATE

TIME

VENUE

ZONE

FRIDAY

17/11/2017

LUNCH

CARINA LEAGUES CLUB

BRISBANE/SUNSHINE COAST ZONE MEETING

MONDAY

20/11/2017

TBA

TBA

MID NORTH COAST ZONE MEETING

FRIDAY

24/11/2017

TBA

TBA

CMAA Sponsors Appreciation / Bursary Winners Lunch

FRIDAY

24/11/2017

TBA

TBA

CENTRAL COAST ZONE CHRISTMAS PARTY

WEDNESDAY

29/11/2017

TBA

FORSTER BOWLING CLUB

GREAT LAKES ZONE MEETING

WEDNESDAY

29/11/2017

TBA

ORANGE EX SERVICES CLUB

MID STATE ZONE MEETING & CHRISTMAS PARTY

DAY

DATE

TIME

VENUE

ZONE

FRIDAY

01/12/2017

10:00 am TBA

TUESDAY

05/12/2017

4:00PM

TAMWORTH WEST LEAGUES CLUB

NORTH WEST STATE ZONE MEETING

TUESDAY

05/12/2017

TBA

TBA

ST GEORGE CRONULLA SUTHERLAND ZONE MEETING

TUESDAY WEDNESDAY

05 – 06 /12/2017

TBA

MITTAGONG RSL

FAR SOUTH COAST ZONE DINNER AND MEETING

THURSDAY

07/12/2017

TBA

TBA

NEPEAN ZONE MEETING AND CHRISTMAS EVENT

FRIDAY

08/12/2017

EVENING TBA

TBA

HUNTER ZONE MEETING AND CHRISTMAS EVENT

FRIDAY

08/12/2017

10:00AM

TBA

GOLD COAST ZONE MEETING AND FUNCTION

TUESDAY

12/12/2017

TBA

TBA

CITY EASTERN ZONE MEETING.

NOVEMBER

DECEMBER MANLY NORTHERN SUBURBS ZONE MEETING & CHRISTMAS LUNCH

At time of print this was the latest information. Please check website for updated listings

C ONTAC T TH E CMA A FOR MORE D ETA IL S

MAJOR PLATINUM PARTNER

Level 1, 1 Showground Road, Sydney Olympic Park NSW 2127 • Phone 02 9746 4199 • Web www.cmaa.asn.au • Email cmaa@cmaa.asn.au • Email training@cmaa.asn.au


INTRODUCING YOUR NEW

Membership Card...

Download the CMAA App from the iTunes or Google play stores - simply search CMAA

Log In with your CMAA Membership number and Surname in lowercase

You only have to do this once and after the initial login it remains on your phone and ready at any time

Your membership card is now an App! Check your points, upcoming events, latest news, gain instant access to zone committee and head office contacts, CMAA trade sponsors and much more

PO W E R E D B Y B I Z 4 M OB I. P R OU D SU P P OR T ER S OF CMDA

MAJOR PLATINUM PARTNER

Level 1, 1 Showground Road, Sydney Olympic Park NSW 2127 • Phone 02 9746 4199 • Web www.cmaa.asn.au • Email cmaa@cmaa.asn.au • Email training@cmaa.asn.au


CMAA Zone Education Officers ACT MATTHEW WALSHE Canberra Southern Cross Club P.O. Box 52 WODEN. ACT 2606 P: (02) 6283 7200 F: (02) 6283 1553 E: matt.walshe@cscc.com.au

NSW

MANLY / NORTHERN SUBURBS RACHEL FERRIS & ZOE PARKIS Castle Hill RSL 77 Castle Street CASTLE HILL NSW 2154 P: 8858 4800 E: ferrisr@castlehillrsl.com.au & parkisz@castlehillrsl.com.au

CENTRAL COAST DEBBIE CONDON Toukley RSL Holmes Avenue, TOUKLEY NSW 2259 P: (02) 4396 4855 E: debbie@toukleyrsl.com.au

MID NORTH COAST JAMIE GALLEN Sawtell Bowling and Recreation Club 1 Lyons Rd SAWTELL NSW 2452 P: (02) 6653 1287 E: james.gallen61@gmail.com

CITY EASTERN SUBURBS & INNER WEST ZONE GRAEME TONKS Bowlers Club of NSW P.O. Box Q568 QVB Post Shop SYDNEY NSW 1230 P: (02) 9290 1155 F: (02) 9299 7539 E: graeme@bowlersclub.com.au

MID STATE JEFF JONES Gilgandra Services Club 33 Morris Street GILGANDRA NSW 2827 P: (02) 6847 2135 E: manager@gilservices.com.au

FAR NORTH COAST MARY McCULLOCH Cabarita Beach Sports Club Cabarita Road BOGANGAR NSW 2488 P: (02) 6676 1135 F: (02) 6676 1245 E: accounts@cbbs.com.au

NEPEAN ERIC NGUYEN, ACCM Club Marconi Prairie Vale Road PRAIRIE VALE NSW 2167 P: (02) 9822 3333 F: (02) 9823 3667 E: enguyen@clubmarconi.com.au

FAR SOUTH COAST ANTHONY CASU, ACCM Narooma Sporting & Services Group P.O. Box 242 NAROOMA NSW 2546 P: (02) 4476 2135 F: (02) 4476 1486 E: tony@naroomaclub.net.au

NORTH WEST STATE KELLEE ANDERSON Inverell RSM Club P.O. Box 258 INVERELL NSW 2360 P: (02) 6722 3066 F: (02) 6772 5480 E: marketing@inverellrsm.com.au

GREAT LAKES CALEB ROSE Wauchope Country Club 24 King Street WAUCHOPE NSW 2446 P: 6585 3020 E: caleb@wauchopecountryclub.com. au

RIVERINA MURRAY DAVID HART Deniliquin RSL Club 72 End St DENILIQUIN NSW 2710 P: (03) 5881 1455 F: (03) 5881 4147 E: dhart@deniliquinrsl.com.au

HUNTER MICHAEL TITOW Singleton Diggers Club P.O. Box 186 SINGLETON. NSW 2330 P: (02) 4975 1451 F: (02) 4975 2699 E: michael@singletondiggers.com.au ILLAWARRA SHOALHAVEN BRONWYN NEWMAN Dapto Leagues Club P.O. Box 15 DAPTO NSW 2530 P: (02) 4261 1333 F: (02) 4261 8853 E: bronwyn@daptoleagues.com.au

IQ 50

RIVERINA (Southern) CRAIG MUIR Coomealla Memorial Club P.O. Box 42 DARETON NSW 2717 P: (03) 5027 4505 F: (03) 5027 4350 E: craig@coomeallaclub.com.au ST GEORGE CRONULLA SUTHERLAND BEN McGUINNESS Moorebank Sports Club 230 Heathcote Road HAMMONDVILLE NSW 2170 P: (02) 9825 3300 F: (02) 9825 3311 E: www.moorebanksports.com.au

VICTORIA JOHN DELLAR Grace Park Hawthorn Club 6 Hilda Crescent HAWTHORN VIC 3122 P: 03 9818 1331 F: 03 9815 1080 Email: delfam@satlink.com.au

QUEENSLAND BRISBANE ZOE CLEGG Professional Development Manager CMAA Locked Bag 4317 Sydney Olympic Park NSW 2127 Ph: 02 9746 4199 Fax: 02 9746 5199 Mobile: 0406 114 937 Email: zoe@cmaa.asn.au GOLD COAST BRYAN JONES, ACCM Coolangatta Surf Life Supp. Club P.O. Box 826 COOLANGATTA QLD 4225 P: (07) 5536 4648 F: (07) 5536 1322 E: bryan@coolangattasurfclub.com BUNDABERG Vacant FAR NORTH QUEENSLAND Vacant ROCKHAMPTON / GLADSTONE WILL SCHROEDER, ACCM Yaralla Sports Club P.O. Box 8008 SOUTH GLADSTONE QLD 4680 P: (07) 4972 2244 F: (07) 4972 6355 E: yaralla@iinet.net.au


get your own branded card What if your club could be part of your members’ everyday banking? ❱ Your very own branded club Visa Debit card ❱ Ability to align this with your club’s rewards program ❱ Convert your members’ club reward points to dollar value which can be spent inside your club

Rick Holder Relationship Manager

❱ Strengthen your brand in your community

0418 442 947 rholder@communityfirst.com.au

❱ Generic Visa Debit card option also available ❱ Apple and Android pay available Terms and conditions, fees and charges apply – details available on application. Community First Credit Union Ltd ABN 80 087 649 938, AFSL/ Australian Credit Licence No. 231204. You should read and consider these Terms and Conditions when deciding to use any product. Our product Conditions of Use and full Terms and Conditions are available at www.communityfirst.com.au


One of Hollywood’s hottest movie franchises blasts into NSW venues with the launch of IRON MAN by SG Gaming. One of Marvel’s most iconic characters, IRON MAN has become a big screen hit featuring in several blockbuster films. This new SAP game, crafted by SG’s development team in Sydney, is based on one of our most successful game models with added features and improved prize tables that will result in a thrilling experience for players. Comprising interactive player selection, high feature frequency, exciting volatility options and engaging gameplay, IRON MAN uses live-action video and sound effects from the original movie to create a contemporary and highly recognised brand. IRON MAN is set to be the newest hero of your gaming floor in 2017. For more information contact your Scientific Games Account Executive on (02) 8707 6300 today.

© 2017 MARVEL.

Head Office and Showroom 4 Newington Road, Silverwater NSW 2128 Phone: 02 8707 6300 www.sggaming.com

ClubIQ May 2017  

May 2017

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