C-Zentrix: Your One-stop Solution for the Cloud Contact Center in India

C-Zentrix: Your One-stop Solution for the Cloud Contact Center in India

Scaling your business will not only take effort, dedication, and time but also the support of the best cloud call centers in India. An excellent cloud call center will provide you with core technologies that will ensure assistance to your business in the most beneficial way possible. Therefore, make sure that you have made the right choice

C-Zentrix is a one-stop solution for your cloud contact center needs in India. You will get unique benefits that will hold the fort of your business.

Since, we are here to help you out. Let us list some of the benefits that you will get once you onboard C-Zentrix.

Benefits of onboarding C-Zentrix as your one-stop solution for customer engagement.

Benefit # 1: A comprehensive contact center solution

Whether your business is just starting or scaling, if you are experiencing high volume call flows, then you are in need of a comprehensive contact center solution, and not just a cloud telephony solution. It is here that C-Zentrix can provide you with a complete comprehensive solution, which is why its services are used by large enterprises, BPOs, and enterprises that not only experience high call volumes but also need to monitor call center productivity. Additionally, C-Zentrix helps enterprises that need help detailed reports, analytics and integrating them with business intelligence tools. At CZ, you will get queue-based call management, smart and multilevel IVR for higher IVR containment rate, API integrations, efficient skill based routing to provide better FCR (First call resolution), and power dialers integrated with custom workflows.

Benefit # 2: An extended omnichannel contact center

As a cloud contact center solution, CZ can be extended to an Omnichannel contact center with all the digital channels like WhatsApp, Telegram, Viber, Facebook, Instagram, Email and SMS. This system is also integrated with CZ Helpdesk CRM. This will an all-in-one software and manage all your customer interactions from a single console.

Benefit # 3: Enhancing agent productivity along with customer experience

Agent need to achieve the best outcome in the shortest possible time. With C-Zentrix Omnichannel, theagent canquicklyreviewthecustomerpast interactionand canproactivelyassist the customer. This reduces the Average Handling Time (AHT) and improves the customer experience. The advance dialers and genie agent feature ensure that the agent doesn’t have to wait for the calls to be connected and supercharge the productivity.

Benefit # 4: AI-powered call centers

To give an edge to your contact center, you can choose the AI powered solution of C-Zentrix. It comes with unique features like sentiment and live call analysis, summarizer, agent assistant that lets agents to resolve queries quickly. Post call analysis provides all the actionable insights from 100% of the calls handled by the team.

A quick wrap-up!

The benefits of hiring C-Zentrix continue beyond the benefits that are mentioned there. It goes beyond that, like value for money, customisation and the list goes on. This is why it is the best cloud contact center in India.