Cycleon Services Brochure

OUR SERVICES

The partner who manages your returns

General Introduction Cycleon manages global returns from consumers and businesses, combining IT and logistics, and taking full responsibility of the returns journey.

Returns are smartly managed end-to-end; from returns initiation to final redeployment. This includes commercial returns, such as eCommerce returns, service-returns and end-of-first use returns.

Why Cycleon?

Portals & Integrations Labels

We offer a modular approach to returns management combining readily available logistics and IT services. This

Business Intelligence Returns Logistics & Warehousing

allows us to compose a tailored and flexible solution together with our

Improve your customer experience

clients.

Lower your cost of returns management

Read on to learn more...

Increase visibility in your returns data Integrate with online marketplaces Shorten your refund and redeployment lead time A more sustainable returns solution Future-driven, IT centred and innovative A tailored solution to suit business small to large

Portals & Integrations

To manage returns we use our returns management software which is tailored to your needs. Within our software services we offer a combination of integration and online portals aligning all stakeholders.

Cycleon’s portals are a gateway to easy

The data we extract from the portals,

and automated omni-channel returns.

together with our messaging and

Whether these returns be consumer or

integration capabilities, means that we can

business, parcel or pallet, our portals

manage communications with your

facilitate a seamless returns procedure.

customers, while you focus on other

To provide the consumer with a great

operations. Additionally, we can also

experience on our portals, Cycleon offers

feedback all the data we capture in our

both simple and complex backend

portals, in our network and in our

integrations.

warehouse software back to your systems.

The Consumer Portal Cycleon’s Consumer Portal connects your business to your consumers.

Through this portal, consumers can select the return method which suits them best, choosing between preferred carriers and send-in options.

Return request and approval

Track and trace

Product selection

Payment module

Return reason selection

Messaging to clients and consumers

Carrier selection

Arrange parcel / pallet pick-up date

Drop-Off point locator

Optionable: exchanges & labelless

Printable / downloadable labels

The Retail Portal

Cycleon’s Retail Portal offers a gateway for your business-to-business returns.

Through the portal, outlets, retail and wholesale stores can return goods - quickly, easily and seamlessly.

The Retail Portal also stores important data which makes tracking shipments easier and more transparent for both consumers and retailers.

Additional Retail Portal Features: Pre-booked returns Order/booking changes Upload possibilities

The Benefits of the Consumer and Retail Portal: User friendly

Automates the return process

Encourages the circulation of stock

Multilingual

Gives data insights

Multi-device

Is easy to manage; seamless and transparent

Customizable; fonts, logos, brand colors etc

Easily integrated with existing systems

Integrations Cycleon aligns all stakeholders in one single platform offering both portals and backend integrations, retrieving and sharing the required data from all related systems. Combining all the data in our IT platform, we provide you with the insights to help diminish costs and increase revenue, helping your organization to remain competitive in the market.

Our integration capabilities are also online marketplace compliant. Meaning that you can use such platforms to expand and grow your brand in new markets.

Technical integrations features: Connect systems

Event driven data sharing

APIs, webhooks & file exchange possibilities

Multilingual (JSON, XML)

Ecommerce, ERP, CMS, WMS

Scalable & secure

Notifications & Messaging

During the returns journey, we understand that it’s important for you and your customers to stay informed.

Through the portals and integrations, your customers can receive labels, messages and updates about their returns. Diminishing the need for your customers to reach out to your service center, saving time and money.

Cycleon can share data to trigger events like refunds and credits, shipping replacements and exchanges.

Labels Cycleon offers different return labels which are easily accessible through our portals and integrations. Customers can receive a pre-printed return label in the box or they can request a digital label.

It’s up to your organization and carrier capabilities which option you wish to offer your customers.

Return label in the box

Send physical label

Digital label to be printed

Paper-less return

Business Intelligence The returns journey can be followed through our reporting platform which integrates with all our stakeholders; our return portals, logistics partners, warehouses and clients. Retrieving data from all related systems and processes gives us full visibility in the returns process from the first mile to the final transport, allowing you to know what’s happening when and where, at all times.

We offer two reporting options: CYCLEON’S ONLINE REPORTING PLATFORM An intuitive online environment which you can access 24/7 and where you can create own dashboards or use our pre-defined dashboards.

DATA TRANSFER Allowing you to analyze your own data within your own systems. Cycleon offers this transfer via a webservice, as well as a daily data feed.

Benefits Retrieve data on: Customer behaviour information; get to know your customers better Supply chain event tracking; end-to-end through returns track & trace, and the lead-time of the return process Product data; value, product status, return reasons, failure %, and much more Financial visibility; get to know your total cost of ownership of the Reverse Supply Chain.

Returns Logistics & Warehousing Cycleon combines IT and Logistics to manage your global returns; whether it’s a single parcel or a pallet. From the moment a return is requested all returns are smartly routed to ensure products retain their value and profit margins. This way we make sure your products come back in the product life cycle wherever possible.

Returns Logistics Depending on the services you wish to offer your customer, Cycleon provides several return options; from dropping off a parcel at the local post office, to having a pallet picked up at a preferred location.

As with all our services, we offer a modular approach; meaning our clients decide which services they’d like to offer their B2B or B2C customers.

Drop off the parcel at a local drop off point Cost effective and convenient service with a large coverage, combining postal and other carriers.

75% of (EU’s) customers preference.

Pre-paid, meaning the consumer doesn’t need to pay at the drop-off point.

Pick up the parcel or pallet from a location of choice Option for brands who want to provide their consumers ‘something extra’.

Recommended for larger, heavier or more expensive parcels.

Service available for retailer and other business returns.

Send in the parcel or pallet to local address of your customers’ choice Cost-saving option as your customer pays the first mile costs - which is the shipment to the local return address. The international return costs are then shared between your organisation and your customer.

Providing a local return address gives your customer a sense of trust.

Costs are relatively low for your customer.

Cycleon provides continuous insights during the returns journey and offers additional services like customs management. Returns typically are shipped to Cycleon’s return centers or can be shipped to your warehouse directly.

Warehouse Activities Cycleon has a network of return centers worldwide. All our centers are managed with one central and global application in which processes can be easily changed and adapted on a local level. Within these facilities we offer a range of activities that enable your company to retain the value of your consumer returns.

PARCEL/PALLET RECEIPT

ITEM-LEVEL SERVICES

Parcels or pallets will be received in the

Content check

Cycleon returns centers. This ensures that

Item registration

you are informed as soon as possible

Grading and testing

about the current status of the return.

Picture taking

On top of the receipt, sorting and

Sorting and routing

storage Cycleon can offer additional services in the return centers.

VALUE RECOVERY SERVICES Reconditioning Repacking Retagging

SMART-ROUTING & SORTING

FULFILMENT & LOGISTICS

Our data-driven operations, sorting and

From the return centers Cycleon can

redeployment services play an essential

redeploy items. The ability to quickly

role in getting your items back into the

process and prepare stock to move back

lifecycle at the right place, time and cost.

into the lifecycle is especially important for

Processes and decisions can be easily

in-season stock and securing a positive

implemented and adjusted not only

customer experience. Storing returned

optimizing cost but also driving

stock at our warehouses frees up your

sustainable solutions.

workforce to focus on other operations.

Storage

Shipping returns back to your warehouse can be done in different ways. Either

Pick & Pack Shipment

directly to your facilities or via one of Cycleon’s return centers, in parcels or on pallets.

Overall Benefits

Improve your customer experience Lower your cost of returns management Increase visibility in your returns data Integrate with online marketplaces Shorten your refund and redeployment lead time A more sustainable returns solution Future-driven, IT centred and innovative A tailored solution to suit business small to large

+31 30 299 55 00 cycleon.com linkedin.com/company/cycleon