POWERED BY PEOPLE FIRST
Behind the Experience
At OTG, everything starts with people. Whether it’s our guests, Crewmembers, or business partners, we lead with Care—creating welcoming spaces rooted in respect, hospitality, and connection. We’re driven by Continuous Improvement, always seeking new ways to grow, adapt, and elevate the experience—for our teams and the travelers we serve.
Our focus on Quality shows up in every detail, from locally inspired food and market offerings to seamless digital tools that make dining more intuitive and enjoyable.
And through Teamwork, we bring it all to life—collaborating across roles and terminals to deliver exceptional service and meaningful moments. At OTG, we ’ re not just serving food—we’re here to reimagine the airport experience.
OUR PURPOSE:
Reimagine Airport Hospitality Experiences, Powered By People-First
OUR SERVICE VISION:
Tailored for Travelers, Connected with C
OUR VALUES:
REIMAGINE AIRPORT HOSPITALITY
EXPERIENCES, POWERED BY PEOPLE-FIRST Values are the everyday actions that bring our purpose to life.
TEAMWORK
CONTINUOUS IMPROVEMENT
Tailored for Travelers, Connected with Care
QUALITY
CARE
Our Values
CARE
We show kindness and respect to ever yone.
CONTINUOUS IMPROVEMENT
We lear n, grow, and improve— ever y day.
QUALITY
We hold ourselves to high standards — ever y task, ever y time.
TEAMWORK
We work better, together.
Our values are the guide to our service vision
Care
We show kindness and respect to everyone.
I put people first in everything I do.
I notice how others feel and respond with kindness.
I help create an environment where all belong.
Continuous Improvement
We learn, grow, and improve— every day.
I stay curious and look for better ways of doing things.
I share ideas and listen to feedback.
I learn from mistakes and keep moving forward.
Quality
We hold ourselves to high standards
— every task, every time.
I take pride in doing things the right way.
I finish my tasks on time and pay attention to the details.
I keep things clean, safe, and easy for everyone.
Teamwork
We work better, together.
I help my teammates and stay positive.
I speak clearly and listen with respect.
I make sure everyone feels included and appreciated.
Pending Toolkit Materials, One pagers/Guides…etc
www.otgexp.com
Innovation Hub: flow.page/innovationhub
Dayforce: https://www.dayforcehcm.com/mydayforce/login.aspx
LinkedIn: https://www.linkedin.com/company/otgmanagement/posts/?feedView=all