2017 REPORT TO THE COMMUNITY Think of us as part of the neighbourhood
Message from the
The Calgary West Central Primary Care Network is an integral part of your community with a network of over 470 doctors practicing in 132 medical clinics around Calgaryâ€™s west central area. We provide wrap-around services and programs to support these physicians and their patients, but that is just the beginning. The CWC PCN is a leader in primary health care delivery in Alberta. We also continue to evolve in how we support member physicians who seek to strengthen their patients medical homes by working with us to create sustainable partnerships and align with community services. We provide Patient Care Teams of health professionals that bridge links to care directly in your family doctors office. In this report, you will read about the scale of our services and how we are helping to build a sustainable community of patient medical homes written through the eyes of our member physicians, patients and teams. As part of a network of PCNs across Alberta, we continue to work strategically by providing local solutions for local health challenges but simultaneously working as part of a larger collaborative team in the Calgary area to build strategic solutions. This is an exciting time for primary care with new initiatives arising to help people navigate to the right service at the right time - it starts with a relationship with your family doctor and their practice. The CWC PCN is part of your neighbourhood. We encourage you to connect with your doctor to learn more about our services. Your partners in good health,
Vision Leaders in the provision of primary care services through collaboration, innovation and teamwork; creating healthy patients and satisfied providers.
Christopher Cameron Executive Director
Dr. Jane Ballantine Medical Director
Front cover: Dr. Angela MacArthur, member physician
Message from the
Board of Directors
CWC P.G. Co. Board
On behalf of the Calgary West Central Primary Care Network Board of Directors, I am pleased to share some highlights from the past year and reflect on our strategic direction. We continue to evolve towards building a sustainable community of patients medical homes – or a medical practice where a person seeks continuing medical care. Over the past year, a cornerstone focus has been on supplying physician members with teams that include multi-disciplinary nurses, behavioural health consultants, social workers and patient care (outreach) coordinators. We have over 94 team members currently working in approximately 85 practices to enhance patient care, access and the satisfaction of both patients and doctors. Over 28,000 patients were cared for last year alone. It takes a team. Our team and physician members also provide a community safety net program through a seven-day-a-week, same-day appointment service at the CWC Primary Care Centre (PCC). This service helps ensure that patients can receive timely care when their physician is unable to see them that day. Last year, over 9,188 patients received care at the PCC with over half of those seen during the evening or on weekends. In addition, through our partnership with the Tsuut’ina nation, over 5,648 people received access to primary care services. There are many more examples of our services in this Report to the Community including comprehensive seniors programs.
Mission To build and sustain a community of patient-centred medical homes.
The CWC PCN also works collaboratively with Calgary area PCNs on zone initiatives including the Find-a-Doctor program, which has helped hundreds of patients find a physician. The Prescription to Get Active program sees extensive referrals for patients looking to get a jump start into physical activity and finally, Specialist LINK has provided a direct telephone advice service for primary care doctors to link to specialists at point of referral to enhance a patient’s care plan.
From left to right:
I would like to thank our partners at Alberta Health, Alberta Health Services, our staff, fellow Board and committee members and physician members for their significant contributions and collaboration to achieve many milestones this year and I also wish our community good health.
Dr. Scott Beach, Board Director Dr. Scott Forsyth, Vice Chair Dr. Maya Grover, Board Director Dr. Charles Leduc, Board Director Dr. Anila Ramaliu, Board Director Dr. Jacqueline Swirsky, Board Director Dr. Phillip van der Merwe, Board Director Dr. Brendan Vaughan, Chair Dr. William Wu, Secretary-Treasurer.
Dr. Brendan Vaughan, CWC P.G. Co. Board Chair
Patients David Lardner, patient
Patient journey with
DAVID LARDNER David Lardner recalls the exact day he sat down with his doctor to discuss the results of some routine blood work. “It was June 24 last year – I remember the day distinctly because I was NOT expecting to be told I had type 2 diabetes,” emphasizes David. The 52-year-old had struggled with high cholesterol for years but admits that diabetes “wasn’t on his radar.” His family physician, Dr. Vanda Phillips, had been monitoring his cholesterol, including tracking his weight and performing regular blood tests. In time, these tests indicated he was in the pre-diabetic range. “I encouraged him to increase his exercise and decrease his weight,” Dr. Phillips explains. “But he seemed to feel he was doing everything he could. My advice was always the same - maybe you could do more.”
SHE GAVE US THE TOOLS WE NEEDED TO MAKE BETTER CHOICES WHEN IT CAME TO BUYING GROCERIES AND PUTTING FOOD ON MY PLATE. David admits he was “shocked by the diagnosis.” Seeing his reaction, Dr. Phillips referred him to Certified Diabetes Educator, Natasha Veric, a CWC PCN registered nurse and part of the clinic’s Patient Care Team. Natasha met with David and his wife to discuss diet, lifestyle, medication and weight loss. She learned that David, a pediatric anesthesiologist, often worked long shifts in the hospital and wasn’t taking regular meal breaks. She stressed the importance of regular breaks and suggested eating smaller meals more frequently, reducing portion sizes and having healthy snacks to help control his appetite. She also recommended medication to optimize his diabetes management.
“Natasha gave us very practical advice and I think that’s made the biggest difference,” David explains. “She took the time to explain how to manage carbs and how to count carbs, which I had no idea about. She explained that a serving of meat is what fits in the palm of your hand and I thought, but I eat three or four of those!” Natasha also stressed the importance of exercise and David added biking to a routine that already included walking 3.5 km to and from work. The result? Within three months he had lost 37 pounds and was in the non-diabetic range. Ultimately, he dropped 53 pounds in only six months. “It’s an amazing turnaround in weight and attitude, diet, activity levels and sustained success,” Dr. Phillips stresses. “It’s rare to see.” “Through collaboration, we identified and tailored lifestyle and medication management strategies in accordance with David’s health goals,” says Natasha. “He presents a perfect example of how individualized, comprehensive, patient-centered care initiatives can achieve the patient’s desired health outcomes and optimize diabetes management.” David agrees and insists that being able to see Natasha on an ongoing basis was key to his success, and that her advice about altering food choices and diet was invaluable. “I still feel hungry sometimes,” David laughs. “But I’m carrying around 50 pounds less when I’m biking or skiing and I’ve found my endurance is much better. Maybe I can make it up Home Road on my bike!”
Dr. Nicola Chappell, member physician Goldie, patient
PATIENT CARE TEAMS
A community of medical homes - a place you go to for all of your health needs. Think of us as part of the neighbourhood. Calgary West Central PCN
Strengthening connections We believe that better health begins by enhancing the connection you have with your physician and your health team, and by supporting a community of medical homes to help meet all of your health needs – now and into the future. A medical home is where patients feel most comfortable going to for their health needs and for guidance with their health management. Because the medical home is part of a larger health community or neighbourhood, patients have timely access to appointments at their doctor’s office, as well as health and medical services in the area. By having a family doctor, patients build a long relationship of appropriate, consistent and coordinated primary care.
Calgary Area Programs & Services
Patient Care Teams (PCT) The CWC PCN facilitates the right service at the right time through patient care teams that consist of health professionals like Behavioural Health Consultants, Nurses, Patient Care Coordinators and Social Workers. The objective of PCTs is to increase the emphasis on chronic disease management, health promotion, disease and injury prevention and improved care of medically complex and chronically ill patients. Many CWC PCN family physicians work with these professionals to provide enhanced patient care.
How we support your Medical Home • Access to team-based care. • A system of support for your care that includes ongoing outreach, health screening and disease prevention, as well as help managing chronic conditions.
Behavioural Health Consultants
Nurses (LPN, GNC, RN)
Patient Care Coordinators
• A ccess to care through the CWC Primary Care Centre, connected to your medical home. • H elping to ensure you have a doctor and that you maintain a strong connection with them.
Find a Doctor Unattached patients can register at calgaryareadocs.com to be matched with an available physician. Last year, 859 patients were attached to a CWC PCN doctor in under just five days. Prescription to Get Active Family physicians can provide patients with trial subscriptions to over 50 fitness facilities in the Calgary area. Learn more at prescriptiontogetactive.com. Specialist LINK This program links family doctors to eight specialist groups through a telephone advice line. Since launching in December, 2014, over 2,000 doctors have called Specialist LINK.
Linda, patient Donna Herrick, Behavioural Health Consultant
PATIENT CARE TEAMS
I am less worried about when the pain will return – I can live more in the moment. ~ Linda, patient
Patient care with a
Behavioural Health Consultant Linda has spent most of her life teaching others lifelong skills. As a retired school teacher, she reflects upon a successful career teaching Calgary grade school children a range of subjects including music. Everybody goes through tougher times though. For Linda, the loss of a daughter in addition to coping with her mother’s journey and death due to dementia brought about a deep depression and alcoholism. “I felt I no longer connected with who I was and what I had become,” says Linda. She looked for help starting with her family doctor. Through guidance from her physician, she was able to meet with Donna Herrick, a CWC PCN Behavioural Health Consultant (BHC). Donna worked with Linda through several sessions and like the classroom she was once a part of, she had homework to do. Donna provided an empathetic ear but also skills, counselling and resources that helped focus on a plan to identify challenging thoughts and emotions, difficult situations and life-draining actions.
“I had a lot of guilt to get rid of and Donna helped with mindfulness and being in the moment and to let go of so much worry,” Linda says. “She still helps me by reminding me to live for today and I was able to put my daughter’s death in perspective.” Adding to the guilt and depression, Linda also lives with chronic pain. The same coping skills are able to assist her in dealing with pain. “Because I am sometimes on a health roller coaster, I am able to be less worried about when the pain will return – I can live more in the moment.”
What we do BHCs are part of the AHS Shared Mental Health team and work in select CWC PCN member clinics. They help individuals, couples and families with anxiety, stress, sleep and relationship issues.
“Working with Linda has been a pleasure,” says Donna. “It was clear from the beginning that she valued improving her quality of life and possessed a willingness to implement the strategies I suggested allowing her to make the progress she needed.” The action plan that Donna and Linda created is working but this is also a journey. By working through obstacles together and keeping on track through support, Linda says that it was help at the right time and right place. “I encourage people to look into this service if they need it and don’t wait.”
15,485 patients were seen by a Behavioural Health Consultant
Elizabeth Braile, patient Jill McWilliam, Primary Care Nurse
PATIENT CARE TEAMS
Whenever I would try and make excuses, Jill would put me right back to my target and that really helped me. ~ Elizabeth, patient Patient care with a
Primary Care Nurse Elizabeth Braile is a life-long smoker who knows all too well how hard it is to quit. “I’ve tried everything over the years,” the affable 69-year-old shrugs. “I’ve tried hypnosis, Champex, Nicorette gum, even e-cigarettes, but nothing has ever worked.” So when her family doctor insisted that it was time to quit smoking, he referred her to CWC PCN Primary Care Nurse Jill McWilliam, a Certified Tobacco Educator and health coach. “I clicked with her right away,” Elizabeth says. “She was a coach, for sure, but also a teacher and a cheerleader. She was proud of me when I succeeded and I didn’t want to disappoint her!” Jill describes her approach to tackling tobacco as less about education and more about coaching. “So many smokers know exactly what they’re supposed to do and beat themselves up for not doing it,” she explains. “But I think coaching gives them a different perspective on the same issue.” For example, Jill encouraged Elizabeth to get mad at the cigarettes instead of herself, to treat them like an abusive best friend or partner.
“She told me things I’d never heard before,” says Elizabeth. “Like don’t get mad at yourself for smoking, get mad at those nicotine cigarettes and divorce them! That made a big difference.” Jill also helped Elizabeth focus on the relationship between her feelings, thoughts and actions. “Most smokers scarcely have time to think before they’re already smoking,” Jill stresses. “If you can just extend that thought period to five or 10 seconds, you can come up with different things to do besides smoke.”
What we do Our nurses work collaboratively with family physicians and other Patient Care Team members to create comprehensive care plans for patients. Nurses provide education, resources, community and PCN referrals, as well as motivational interviewing to help improve patient health and well-being.
Now, when she’s stressed and feeling like smoking, Elizabeth gives herself time to think by crocheting, gardening, phoning a friend or journalling. “If I get the urge, right away I’m doing something,” she says. “It’s a choice, sometimes a two or three times a day choice, but it’s what I have to do right now and it works.” After seeing Jill half-a-dozen times, Elizabeth feels good, her breathing is better and she’s confident about quitting smoking. “I feel really good about it. This time I’m attacking the cigarettes, not myself. They’re the enemy.”
9,439 patients were seen by a Nurse
Tim Mitchell, patient Cindy Kalenga, Patient Care Coordinator
PATIENT CARE TEAMS
They want to look after your health – I can’t remember how I handled it all before. ~ Tim, patient
Patient care with a
Patient Care Coordinator Two-time cancer survivor Tim Mitchell has seen more than his fair share of doctors’ offices, but it was his interaction with Patient Care Coordinator (PCC), Cindy Kalenga that changed his perspective on healthcare hospitality. “I go to the doctor a lot more than most people do,” Tim says, “it’s great to have Cindy to help with all of it.” Patient Care Coordinators like Cindy provide proactive outreach and screening by mining patient data and identifying those who require specific health services and arranging follow-up appointments for patients with their care providers. “There’s something about this job that makes me feel like a pivotal part of my patients’ healthcare,” says Cindy. “Doctors are busy and don’t always have the time to do what we do, but we help make sure that people don’t fall through the cracks.” Tim’s frequent encounters with hospitals and medical practitioners allow him to appreciate Cindy’s help coordinating his medical appointments.
“She makes sure that if I have multiple appointments, they’re scheduled back-to-back so it is convenient for me,” he explains. “She reminds me when I have an upcoming appointment or if I have an overdue prescription.” “It seems simple, but it’s really important and people don’t realize how much work goes into it,” says Cindy. “Patients have needs and there is a lot of work to be done, but it’s great…I love my job.”
What we do PCCs help doctors better understand patient needs by planning well-organized patient visits and coordinating appointments, including screening, disease prevention and health management.
After working with Cindy for a year, Tim is impressed by the impact a PCC can have on a patient’s overall experience. “Before Cindy, I had never heard of a PCC and now I can’t remember how I handled it all before her,” Tim confesses. “It’s refreshing to have someone to keep track of it all and it makes doctor’s visits a lot less stressful.” Cindy looks forward to work each day because she enjoys interacting with patients. “They know me and they rely on me to remind them about appointments as well as follow up with them - they really appreciate it.”
patients have access to outreach & screening through Patient Care Coordinators
Rochelle Roach, Social Worker Feza & Kaan, patient & son
PATIENT CARE TEAMS
I am actually very humbled and happy that Mom is able to get the help she needs. ~ Kaan, patient’s son
Patient care with a
Social Worker Meeting Kaan and his mother Feza for this first time, the close bond they share is obvious. Seated together at the dining room table they smile at one another often and Feza stresses repeatedly what a good son he is. There’s no doubt Kaan is devoted to his mother. The 62-yearold pensioner from Turkey lives with him full-time in Calgary and he does his best to support her as she struggles with multiple health issues, including high blood pressure and rheumatoid arthritis. But Kaan admits the expenses can be daunting. “I’m helping her and she does have her own pension from Turkey, but when she transfers it to Canadian dollars she loses two thirds of it,” he explains. “And her medications are very expensive. She takes a lot of them and it just adds up.” During a routine visit a few months ago Feza’s family doctor discovered that she wasn’t taking some key medications because she simply couldn’t afford them. This resulted in a referral to CWC PCN Social Worker, Rochelle Roach. Rochelle met with Feza and Kaan to assess their needs, identify barriers and help connect them with the correct assistance.
“A lot of times when people are coming to me they’re feeling overwhelmed or maybe helpless or forgotten,” says Rochelle. “I do as much of the legwork as possible to remove stress from the situation and ensure things go smoothly for them.” With this goal in mind, Rochelle helped Feza apply for the Alberta Adult Health Benefit and was soon able to get coverage for her medications, as well as other necessities like basic dental and ambulance service.
What we do CWC PCN Social Workers assist patients and their families with accessing support and navigating the health system. They connect with patients as often as required to determine their needs and refer them to appropriate resources for ongoing assistance.
“It actually was really fast, I would say within three or four weeks” says Kaan. “Thank God for the Primary Care Network providing this service. Rochelle said she might be able to get us help, and she did.” “I get a lot of satisfaction knowing that people are going to be healthier or safer or even just happier, and that I played a part in getting them the support they needed,” concludes Rochelle.
2,339 patients were seen by a Social Worker
Doris Mercado, Licensed Practical Nurse Charmaine von der ahe, Medical Office Assistant
PATIENT CARE TEAMS
It was a great experience at a time where we were very confused about what was going on. They put our minds at ease. ~ Don, patient Patient care at the
CWC Primary Care Centre Having worked at the Primary Care Centre (PCC) for close to 11 years, Charmaine von der ahe is thrilled with the continual progression of the clinic. “It keeps changing; you can’t compare what it is now to what it was when we first started out,” she marvels. “It’s an amazing thing to experience.” “When I started working here, it was just me and the physicians,” Charmaine recalls. “Now we are fully booked with patients and staffed with an entire team working together to help them.” The PCC is supported through the collaboration of physicians and Patient Care Team (PCT) members who are passionate about improving the health of patients within the community. “The clinic provides a really good service - it keeps non-emergent patients out of the emergency room and gives unattached patients somewhere to go,” says physician Dr. Melissa Kotkas. It also offers primary care services to patients who are unable to access their family doctors. “We are available for sameday service, 365 days-a-year and provide immediate appointments to those in need,” explains Licensed Practical Nurse, Doris Mercado.
To schedule an appointment at the PCC, patients are required to contact their family doctor or call Health Link to receive a referral if their family physician is unavailable. Don Jacques, first time patient at the PCC, was pleased with the service. “It wasn’t an emergency, but we were anxious to see the doctor,” says Don. “The staff were excellent and we were very pleased with the way they looked after us.” Even though people are only seen at the PCC until they can return to their regular doctor, building relationships with patients at the clinic is still a priority. “We do our best to get to know the patients during the time we have with them and explain the details to make sure they understand it,” Doris explains.
patients were referred to the Primary Care Centre
“People really appreciate it,” adds Dr. Kotkas. “We’ve had patients tell us how wonderful the services are and that they wish they had known about the PCC earlier.” “It’s a good place to work,” Charmaine concludes. “I’m proud to have been a part of the evolution from the beginning.”
patients were seen at the Tsuut’ina clinic
OUR MEDICAL CLINICS
CWC Primary Care Centre
Tsuut’ina Health Centre
The Primary Care Centre (PCC) is an extension of a patient’s medical home and offers seven-day-a-week, same day access through an appointment service. Patients in immediate need can be referred by their PCN family physician’s practice. This service is available 365 days-a-year and includes weekends and holidays. Patients unable to see their physician receive an appointment at our centrally located clinic and their physician receives a record of their care. This referral service provides an alternative to the walk-in system or unnecessary visits to the emergency room. If their physician is unavailable, patients can also book an appointment by calling Health Link at 811.
The Primary Care Clinic in the Tsuut’ina Health Centre has been providing Tsuut’ina Nation members with high-quality, team-based health care for nearly a decade. The Tsuut’ina Nation borders Calgary’s southwestern city limits and the clinic serves to enhance access for a substantial population that otherwise might be challenged to find primary care.
The PCC also provides a transition service where patients can receive care while they are waiting to be connected with a family doctor. It is an appointment-based service that sees patients on an interim basis. Calgary area residents can find a doctor by registering online at calgaryareadocs.com. Seniors with complex medical issues can be referred by their physician to the PCC’s Geriatric Assessment & Support Service for a comprehensive assessment. This program helps patients access medical and community services, provides support for personal needs and identifies gaps in care.
PCN physicians, nurses and office assistants staff an on-reserve medical clinic providing primary care services, as well as screening and comprehensive care for chronic diseases such as diabetes, high blood pressure, obesity and many other conditions. There is also a comprehensive women’s health program dedicated to screening, prevention and early intervention for various women’s health issues.
ITâ€™S IN OUR NUMBERS
patients were seen at the Primary Care Centre on days, evenings & weekends
I always try to stay on a positive note, and above everything, make the patients feel comfortable. ~ Erin, Patient Care Coordinator
Geriatric Assessment & Support Service new patient referrals
Referrals from the Rockyview General Hospital to the PCC
3,695 Long Term Care calls were received
Wendy Fuchs, Geriatric Nurse Consultant Bill and Colleen Montgomery, patient & wife
PATIENT CARE TEAMS
Patient care at the CWC PCC
They will persevere, find a diagnosis and a solution. You get the feeling they care about you. And they won’t give up. ~ Colleen, patient’s wife
Geriatric Assessment & Support Service
Married for 43 years, Bill and Colleen Montgomery have different approaches to life. He has a quiet, cerebral nature; she has an engaging and spirited persona. They share a dogged determination to solve one of the biggest concerns the couple has faced––Bill’s increasingly complicated and debilitating health issues. Bill’s health problems started 30 years ago when he had a cancerous tumor removed from his brain. Soon after, he experienced minor mobility issues, memory blips and mild depression. Fast forward to June 2016: Bill was retired and his symptoms were much worse. Plus, he was losing weight and had a heart attack.
The clinic’s team is still working with the Montgomery’s to solve the puzzle of Bill’s health. His condition is so unusual that one of his physicians named him “The Mystery Man.” “They will persevere, find a diagnosis and a solution,” Colleen says. “You get the feeling they care about you. And they won’t give up.” CWC PCN geriatric nurse consultant, Wendy Fuchs, referred Bill to Alberta Health Services’ Community Accessible Rehabilitation to help him regain mobility. She also referred Colleen to AHS’s Family Caregiver Program to help her deal with emotional demands of caring for her husband.
Bill and Colleen’s primary care doctor ran several tests and recommended Bill go through a cardiac rehabilitation program. He was also referred to the CWC PCN’s Geriatric Assessment and Support Service, which has existed since 2009 and sees about 240 new patients each year.
The Geriatric Assessment and Support Service offers assistance to patients and their families and the Montgomery’s are able to call any time. “We have the time to listen to patients and caregivers and understand what their concerns are,” says Wendy.
“It has been an amazing journey,” says Colleen, of their experience with the clinic. “We have been very impressed.”
The service is a lifeline for which Bill and Colleen are very grateful. “The unknown is a terrible factor to have in your life. We feel a sense of hope at the clinic.”
Bill and Colleen met with a doctor, a pharmacist and a nurse consultant, all clinic specialists in caring for older adults. The team reviewed Bill’s history, gathered updated information and then referred him to a psychiatrist and a neurologist, who ordered an MRI.
What we do Seniors with complex medical issues can be referred by their family physician to the Geriatric Assessment & Support Service (GAS). Each evaluation lasts about three hours and may involve consultations with professionals such as geriatric psychiatrists or gerontology nurses.
patients were seen by a Geriatric Nurse
Dr. Michelle Hart, member physician Justine Yoc, Patient Care Coordinator
Screening for health
DR. HART’S TEAM Life is busy and it can be easy to forget when it’s time for a regular screening test. That’s why Primary Care Networks are tracking your screening tests and giving you a call if you miss one. Screening for diseases, such as breast or colon cancer, heart disease and diabetes, may detect problems earlier. Earlier detection means you can get started on treatments sooner and can improve your health outcomes.
THERE IS VERY GOOD EVIDENCE THAT CALLING PATIENTS TO REMIND THEM OF MISSED TESTS IMPROVES THEIR HEALTH OUTCOMES. With healthcare systems moving from old paper records to electronic medical records (EMR), your healthcare provider can keep a confidential, complete collection of your personal health information. Your family doctor can discuss such tests with you during your appointment and EMRs make it easy to remind you even if you don’t come in. “We have more access to the information about the patients and we use it to improve care,” says Dr. Michelle Hart at Vantage Medical of the Calgary West Central PCN. “Now with the click of a button, we can see the tests that are due and a team member can phone and remind patients.”
Justine Yoc, a Patient Care Coordinator at Calgary West Central PCN, calls about 100 people a week to remind them of a missed test. “If they don’t answer, I leave a message,” she says. “People are pretty positive and thankful that you’re calling them to update them. Some of them say ‘Oh it’s so busy, I totally forgot it’s been that long. Thanks for the heads-up.’” Your PCN will remind you of a wide range of screening tests, including mammograms, pap smears and colonoscopies. Other tests include a blood test and body mass index (a calculation based on your weight and height) to screen for diabetes; cholesterol and blood pressure measurements for heart disease; and assessing your bones for osteoporosis. Long-time smokers may be screened for lung cancer. Adults under 40 generally need fewer screening tests. Physicians speak to younger patients about lifestyle factors, such as smoking, physical activity, diet and sex partners. People over 40 require more screening tests with cancer screening generally starting at 50. As a patient, it is also important to show up for proactive care like a physical, even when you have no symptoms. Getting screening while you’re healthy also goes a long way to preventing future emergency visits. “Many other countries have been doing this for a while. There is very good evidence that calling patients to remind them of missed tests improves their health outcomes,” Hart says, “and patients appreciate the care.”
Dr. Daniel Dada, member physician
132 Medical practice locations Advanced Primary Care
Dr. Lesley Coulter’s Office
Intramed Medical Centre
SMC Addiction Medicine
Associate Clinic #330
Dr. Lynne Murfin’s Office
Kaleidoscope Pediatric Consultants
SMC Family Medicine
Associate Clinic #340
Dr. Mish and Dr. Noiles’ Office
Killarney Medical Clinic
SMC Sexual & Reproductive Health
Associate Clinic #362
Dr. Paul James Tkalych’s Office
Kingswood Medical Centre
South Health Campus
Associate Clinic #363
Dr. Pyarali Mitha’s Office
Lakeview Family Doctors
South Trail Medicentre
Associate Clinic #364
Dr. Richard Lam’s Office
Lakeview Medical Clinic
Southland Medical Clinic
Associate Clinic #370
Dr. Robert Cole’s Office
Southland Sport Medicine
Beverly Glenmore Centre
Dr. Robert Herget’s Office (Associate Clinic #366)
Southport Family Practice
Braeside Medical Centre
Dr. Stajen Warness’ Office
Southwood Care Centre
Braeside on 24th Medical Clinic
Dr. Susan Poon’s Office
Mayfair Medical Clinic
Southwood Medical Centre
Breast Cancer Supportive Care
Dr. Wilmot’s Office
MCI The Doctor’s Office at 130th Ave
Springview Medical Clinic
Bridgeland Medical Clinic
Drs. Louie & Tse’s Office
MCI The Doctor’s Office at Midtown
Strathcona Family Medicine Centre
Calgary Foot & Ulcer Care Clinic
Drs. McLean, Harvey & van der Merwe’s Office
Meadows Maternity and Family Practice
Sunnyhill Pediatric Clinic
Calgary Weight Management Centre
Drs. Nichol, Pereles & Searles’ Office
The Alex - Pathways to Housing
Calgary West Medical Centre
Drs. Woolner, Chan & Yuen’s Office
Mission Medical Clinic
The Alex - Seniors’ Health
Canyon Meadows Clinic
Eaton Centre Medical Clinic
Mount Royal Medicentre
The Alex - Youth Health
Carewest Dr. Vernon Fanning Centre
Elbow River Healing Lodge
Mount Royal University Health Services
The Alex Community Health Centre
Carewest Sarcee Hospice
Fairmount Medical Clinic
My Calgary Doctor
The Core Medical Clinic
Chinook Mall Medical Clinic
Nuwest Medical Centre
Tom Baker Cancer Centre
Chinook Medical Centre
Glamorgan Medical Clinic
Oak Bay Medical Centre
Total Skincare Centre
Chiron Medical Clinic
Glenbrook Medical Clinic A
Primary Care Centre - GAS
Tsuut’ina Health Centre
Coach Hill Medical Clinic
Glenbrook Medical Clinic B
Prime Care Medical
University Health Services Clinic
Copeman Healthcare Centre
Glenmore Family Physicians
Revolution Medical Clinic
Valley Ridge Medical Clinic
Cornerstone Medical Centre
Glenmore Landing Vein Clinic
Crescent Medical Centre
Glenwood Medical Centre
Richmond Road Family Medical Centre
Vesia - Alberta Bladder Centre
CUPS Community Health Centre
Good Health Medical Centre
Richmond Square Medical Centre
CWC Tsuut’ina Clinic
Heritage Family Medical Centre
Rockyview General Hospital
West Springs Medical Clinic
Deerfoot Meadows Medical Clinic
Heritage Hill Medicentre
Rockyview Heritage Clinic
Westbrook Medical Clinic
Dr. A. Pandya’s Medical Clinic
Humana Medical Clinic
Rockyview Maternity & Family Practice Group
Westglen Medical Centre
Dr. Breton’s Office
Hygieia Medical Clinic
Rockyview Medical Clinic
Dr. Bruce Jespersen’s Office
Westside Medical Clinic
Dr. Catherine McKenna Nutrition & Weight Management
INLIV Full Circle Health
Saluté Family Medicine
Woodbine Medical Centre
Dr. Keith Laatsch’s Office
Innovations Health Clinic
Signature Medical Centre
Zamin Medical Centre
Current listing available at cwcpcn.com
Thank you to the physicians, patients and staff who shared their stories. Please share a copy with a friend.
Think of us as part of the neighbourhood