We’re passionate about vacations Everything we do is designed to let you explore places with the people you love… and make memories you’ll never forget.
Carpe diem …year after year!
As the leader in the independent timeshare resort management market, Capital Vacations serves more than 200 independent resorts and 400,000 owners across the U.S., Mexico and Caribbean. Reimagining the travel experience has enabled Capital Vacations to connect more than 1 million travelers with their dream resorts each year .
Capital Vacations fills a unique niche in the timeshare industry, simultaneously offering the personalized touch of a boutique management company, as well as the innovative solutions and resources of a large company. We are committed to protecting the stability and longevity of independent resorts.
We’re passionate about vacations. Everything we do is designed to let you explore places with the people you love… and make memories you’ll never forget. Carpe diem… year after year!
While Capital Vacations is a new name in the hospitality management market, its experience is substantial .
The company was built upon the acquisitions of Defender Resorts and SPM Resorts, both have been managing timeshare properties and HOAs since 1979. With more than 40 years of management experience , Capital Vacations currently manages 200+ timeshare resorts and associations throughout the United States, Mexico and the Caribbean .
With the 2022 acquisition of VRI Americas, Capital Vacations is now the largest independent timeshare resort management company and the largest independent brand in the industry .
SEPTEMBER 2013
Capital Resorts Group Formed
FEBRUARY 2014
Launch of Capital Resorts Club with 10 Resorts
JULY 2015
Acquisition of select assets and management contract of Surrey Vacation Resorts
FALL 2015
Acquisition of Barefoot Resort Inventory and undeveloped land, Orlando FL
JUNE 2016
Acquisition of SPM Resorts
WINTER 2017
Acquisition of 84 Main Resort, Kennebunk, ME
DECEMBER 2018
Capital Resorts, SPM, & Defender re-brand as Capital Vacations. Over 200,000 Managed Association & Club Members & Over 70 Managed Resorts
APRIL 2019
Acquisition of Summer Winds Resorts, Branson, MO
AUGUST 2020
Acquisition of Calypso Cay Resort, Kissimmee, FL
JANUARY 2022
Acquisition of Silver Lake Resort, Kissimmee, FL
APRIL 2022
Acquisition of VRI Americas/Trading Places International, 200+ Independent Resorts under Management. 400,000+ Owners under Management. 1 Million+ travelers
NOVEMBER 2024
Acquisition of Narveson Management, Inc., adds 13 vacation ownership associations in Breezy Point, Minnesota.
JANUARY 2025
Acquisition of Camelot By the Sea in Myrtle Beach, SC
Acquisition of Prince Resort at The Cherry Grove Pier in North Myrtle Beach, SC
We help millions of people realize the dream of the aspirational yet affordable, annual family vacation.
We bring our passion, innovation, and boldness to travel, enriching the lives of those we serve.
By constantly reimagining and elevating vacation ownership, we’re earning our
position as the most diversified, respected, and well managed company in the vacation industry…bar none.
We will ensure that long lives the tradition of the unforgettable family vacation. Because at every step of our journey, we help vacationers travel, gather, smile, repeat.
At Capital Vacations, we are relentless in our desire to re-imagine and elevate the annual vacation experience.
As a trustful and high-output team who puts people and company first, we know that together we’re serving a greater mission.
ONE TEAM RELENTLESSHIGH-OUTPUTTRUSTFUL SERVING A GREATER MISSION
Capital Vacations is led by Co-Presidents Travis Bary and Jerry Rexroad, whose expertise drives the company’s strategic direction and operational excellence.
Bary brings more than 25 years of experience in the timeshare industry. With deep expertise in operations, finance, and sales & marketing, Bary is known for his innovative thinking, steady leadership, and a passion for helping Legacy HOAs achieve long-term financial health.
Rexroad has over 40 years of experience in banking and financial leadership. With a proven track record of asset growth, complex transactions, and high-performing teams, Jerry ensures the company’s financial strength, which creates long-term value for resorts and owners.
The company is supported by a highly experienced executive team whose crossfunctional leadership ensures alignment and operational strength across all areas of the business. The team includes:
William Gehman, Chief Financial Officer
Blake MacKeen, Chief Accounting Officer
Dan Cherian, Chief Transformation Officer
Susan MacDonald, Chief Legal Officer
Jeff Norris, Chief Technology Officer
Gary Hyde, Executive Vice President, Hospitality
Collectively, these individuals serve as trusted partners to the Board of Directors we represent. Our leadership philosophy is rooted in transparency, collaboration, and accountability to those we serve.
2,000+ team members across Resort Operations, Corporate, and Sales and Marketing. Resort Operations Corporate
Sales and Marketing
At most of our managed properties, Capital Vacations employs all staff members. We have dedicated Human Resources and Recruiting Departments that handle all of the benefits administration, payroll, background checks and additional documentation.
As a larger company, we can offer employees benefits that include insurance, paid time off and employee discounts at rates that surpass what an individual resort or smaller management company could secure on their own .
- Effectively administers all facets of our robust rental program, including but not limited to releasing units for rent, completing rate shopping, managing distribution channels, paying taxes and managing the rental income. We utilize direct rentals from the resort’s website, direct marketing, email marketing and distribution channels so inventory can be found and booked on hundreds of online travel agent websites such as Expedia.
- Ensures our resorts and Boards remain compliant with bylaws and state regulations by offering communications, guidance, and support. We also handle all elections, proxies, meeting agendas, notices and minutes.
- Our Quality Assurance program adds standards, benchmarks, and feedback to better refine the resort experience. Through Quality Assurance, we provide operating procedures for all resort departments, training, continuous improvement programs and inspections. Our Resorts can also participate in our on-line guest satisfaction survey, giving the staff real-time information on net promoter score .
- Our specialized experience and expertise are cornerstone assets of our management services. This oversight brings valuable and strategic accountability directly to the property and includes the oversight of all resort operations, implementation, orchestration and supervision of operational tasks and goals, site visits and meeting attendance, employee training, issue remediation, emergency response and renovation/refurbishment assistance.
- We offer proactive measures to protect your resort, your employees, and your guests. We are there for our managed Associations for disaster management and support, workers’ compensation, incident reports, trend analysis, insurance rate negotiations and contracting, loss prevention and maintaining OSHA standards and compliance.
- Specialists in the nuances of timeshare and focused on protecting timeshare Associations and Owners .
FINANCIAL SERVICES
- Experts in all accounting and financial aspects of corporate matters, resort development and timeshare ownership.
BRAND & COMMUNICATIONS
- Drives, promotes and shares the company’s brand values of constant improvement, courage, and togetherness across the organization, producing meaningful and effective brand, marketing, digital and public relations communications.
INFORMATION TECHNOLOGY
- Our IT department provides technical security, systems, and support to ensure resorts can operate seamlessly and that property management, day-to-day operations, payment processing, marketing, reporting, customer communications and customer management all function optimally.
- Retains and manages talent while also providing support and programs to increase employee satisfaction. The team facilitates all employee management, and manages our Capital Cares program, a charity-based initiative that encourages and supports resorts giving back to the communities in which they do business.
- Offers comprehensive assistance to prospective owners, providing detailed Club presentations, tailored tours of available units, and in-depth explanations of Club ownership benefits. Our Sales team will guide potential owners through the decision-making process, addressing queries and ensuring a smooth transition into the world of ownership and Capital Vacations Club membership .
- Create an immersive experience within the resort showcasing the amenities, accomodations, and lifestyle associated with the timeshare ownership. Our Marketing team captivates visitors by introducing guests to local attractions and activities as a way to share firsthand the advantages of Capital Vacations Club and timeshare travel.
- Deploying skilled professionals to strategic locations, events, and high-traffic areas to engage with potential customers, offering information about Capital Vacations ownership benefits and opportunities.
Together, leveraging our strengths to provide new tools and services for the benefit of the resorts we manage.
We have extensive experience with Legacy resorts that have an aging Ownership base and older facilities. Most of the resorts in our management portfolio are all independently owned, Legacy resorts. We have overseen renovation and refurbishment projects on several aging facilities that have proven to increase Owner and guest satisfaction along with increasing revenue.
Our sales program provides options for Legacy HOAs to increase collection rates, improve facilities and add Ownership value. This is a program we are very excited about and look forward to discussing at your leisure .
This program helps ensure income stability to managed resorts so they can better plan capital improvement and renovation projects without the typical instability of a normal rental program.
We have a series of programs, known as the Capital Advantage, that are special initiatives we have developed specifically to meet the needs of Legacy resorts with declining collection rates. These programs are designed to engage Owner bases and offer more value to their Ownership, resulting in more dues-paying Owners with less churn and fallout.
Full-service, in-house collections to recover your inventory and replace lost revenue . We started the Collections and Recovery Services to offer our Associations a direct partner in the collections process.
Our exclusive exchange program was developed to give timeshare Owners a more affordable, flexible exchange option than the major exchange companies. This program provides additional Ownership benefits that not only bring more value to the Ownership but also decrease churn .
