Amessage fromour ChiefExec
Iamdelightedtoconnectwithyouthrough oursummernewsletter.Thistimeofyear bringsopportunitiesforcommunity engagementandoutdooractivities,andI hopeyouandyourfamiliesareenjoyingall thatyourneighbourhoodhastooffer.
Thissummer,weareexcitedtorolloutaseries ofcommunityevents(seepage12).These eventsareanopportunityforustostrengthen andsupportourneighbourhoodsand communitiesandwillprovideanopportunity foryoutohaveyoursayandspeaktoa memberofourteam
Additionally,wearedevelopingour2025-2030 CorporateStrategy,andwewanttoalignit withyourneedsandaspirations.Toachieve this,weinviteyoutoattendastrategyeventat ourofficesonWednesday,September18th (seepage9).Yourinsightsandexperiences arecrucialinshapingastrategythatreflects ourvisionandvalues.Yourparticipationiskey toensuringourplansmeetyourexpectations.
Wishingyouallasafe,enjoyable,and memorablesummer.
UniversalCredit managedmigration
SupportandadviceaboutmovingtoUniversalCredit
Areyoucurrentlyclaiminglegacybenefits?
Areyoucurrentlyclaimingeitheroneormoreofthefollowing:
ChildTaxCredit
WorkingTaxCredit
HousingBenefit
IncomeSupport
Income-BasedJobSeeker’sAllowance
Income-RelatedEmploymentSupportAllowance
IfyouranswerisyestoanyoftheabovethenyouneedtoknowaboutUniversalCreditManaged Migration.
TheDepartmentforWorkandPensionsisintheprocessofwritingtoalllegacybenefitclaimants andformallyissuinga‘MigrationNotice’.Thisnoticegivesyouthreemonthstomakeaclaimfor UniversalCredit
WhenwillIbenotifiedthatIwillbemovingontoUniversalCredit?
Onceyouhavereceivedtheletter,youwillhave3monthstomakeyourclaimforUniversalCredit. Thenoticetellsyou: TheneedtoclaimUCinstead
The‘deadlineday’.
Whathappensifyoudon’tclaimintime. OtherinformationabouthowtoclaimUC,jointclaims,couples,etc
WhathappensifIdonotclaimUniversalCreditwithinthe3monthwindow?
Wewouldstronglyrecommendyoudonotmissyourdeadlinedate. TheDWPmayextend(atdiscretion)thedeadlineby1month
Ifyouclaimafterthefinaldeadline: Yourlegacybenefitswillstopimmediately. Youarenotabletogettransitionalprotection YourUniversalCreditwillnotbebackdated.
KeepinTouch
IfyoureceiveyourMigrationNotice,itisimportantthatyoucontactus,sowecandiscussyourrent. Pleasecall01698268855oremailcvha@cvhaorgukandasktospeaktoamemberoftheRevenue Team.
IfyouareonUniversalCredit–youhavetomakeaseparateclaimforCouncilTaxBenefit.
Survey Results
Backgroundtothesurvey
ClydeValleyHousingAssociationcommissioned ResearchResourcetocarryoutatenantsatisfaction surveytoassesssatisfactionwiththeAssociationand theservicesitprovides.
520INTERVIEWS carriedoutbytelephone
Overall Satisfaction
Your Feedback
“Very nice cheery and pleasant also very helpful.”
“The CVHA Technical Inspector has just left and done a wonderful job of resolving issues in the property and was very nice and helpful.”
“Thank you CVHA for my new wet room. The workmen were fantastic and level of service from Clyde Valley was excellent “
“Staff are very helpful and very pleasant”
customersweresatisfied withtheoveralllevelof service Communication 40% 89% 88%
ofcustomerslisted emailastheirpreferred methodof communication saidCVHAwasgood atkeepingthem informed
8 out of 10 ofcustomerswere
weresatisfiedwiththe opportunitiesgivento participateinCVHA's decisionmaking process
Repairs and housing quality
ofcustomerswere satisfiedwiththe qualityoftheirhome
Rent
and affordability 77% saidtherentfortheirhome representedgoodValuefor Money
ofcustomersfoundthe costofheatingtheirhome toacomfortablelevelin thewintermonthseasy
41%
Founditjustabout affordable
Topthreeprioritiesforourcustomers
deliveringan effective repairsservice
improvingthe overallquality ofyourhome
33% 48% Goodquality landscaping, securityand maintenanceof commonareas
26%
Founditdifficult
Our Priorities for 2024
Wewillcontinuetofocusonhowwecanimprovetherepairs servicethatwearedeliveringtoyou.Wewillbeworkingwithour contractorstofocusonresponsivenessandqualityofwork.
Wewillcontinueourprogrammesofworktoinvestinyour homes.
Wewillbeengagingwithyoutodiscussyourexpectationsofour servicessothatwecanputinaplaceanewsetofservice standardsforhowwerespondtoyourservicerequests.
WeareworkingonournewCustomerEngagementStrategyto increaseyouropportunitiestoparticipateaswellasholding communityeventstohearyourfeedbackandviewsonour services.
Beagoodneighbour thissummer
DuringSummer,manyofuslookforwardtospendingmoretime outdoors,enjoyingthesunshineandwarmweather.However,with increasedoutdooractivitiescomestheimportanceofbeingagood neighbourtothosearoundus.
RespectingNoiseLevels
One of the most significant considerations during the summer months is noise levels
With more people hosting backyard barbecues, parties, and outdoor gatherings, it's essential to be mindful of the noise you ' re creating Remember that not everyone may enjoy the same level of noise as you do, so it's crucial to keep the volume reasonable andtoberespectfulofyourneighbours.
PickingUpAfterYourPets
Summer is also a prime time for pet owners to enjoy the great outdoors with their furry friends However, remember to clean up after your pets and dispose of their waste properly. Dog poo can be a significant issue for neighbours who may not want to navigatethroughmessesintheirowngardensorsharedspaces
Remember that a little consideration and respect can go a long way in building strong relationshipswiththosearoundyou Sogoaheadandenjoythesummerweather,butdo soresponsiblyandwithaneyetowardsbeingagoodneighbour.Happysummer!
IntroducingOurNewGuidetoAnti-SocialBehaviour
We'reexcitedtoannouncethelaunchofournewguidetoanti-social behaviour.Thisresourceisdesignedtoprovideyouwiththe knowledgeandtoolsyouneedtoeffectivelymanageandprevent anti-socialbehaviourinyourcommunity.
Asweallknow,anti-socialbehaviourcanhaveasignificantimpact onourdailylives,fromnoisedisturbancestovandalismand intimidation.Itcanbefrustratingandunsettling,andit'sessential thatweworktogethertocreateasafeandrespectfulenvironment foreveryone
Ifyou’reviewingdigitally,clickontheimagetoaccessorvisitour website:https://cvha.org.uk/useful-documents-and-information/
DollyParton
isbringingherimaginationlibrarytoDouglas!
Clyde Valley Housing Association is delighted to partner with The Dollywood Foundation UK to work together to inspirealoveofreadinginallDouglaschildrenfrombirth toagefivewithFREEbooks.
Inspiredbyherfather’sinabilitytoreadorwrite,DollystartedherImaginationLibraryin1995 forchildreninherhomecounty Today,herprogrammespansfivecountriesandgiftsover 2.5millionfreebookseachmonthtochildren,regardlessofthefamily’sincome.Earlierthis year,Dollycelebratedher200millionthbookgiftedmilestonesinceinception.
HowdoestheimaginationLibrarywork?
Onceyourchildisregistered,theywillreceiveaFREEhighqualityage-appropriatebook addressedtotheminthemaileachmonthuntiltheir5thbirthday.
Whocanregister?
Anychildfrombirthtoage5yearslivinginDouglas,youdonotneedtobeaCVHAcustomer.
WherecanIregister?
CVHAwillbehostingadropinsession:
When:Wed24thJuly2024between11am-1pm
Where:St Bride’sCommunityCentre, Braehead, Douglas,ML110PT
Wewillalsobecontactingthelocalnurseryand schoolstohelpspreadtheword.Inthe meantimeyoucanvisitthe imaginationlibrarycombyscanningtheQRcode orcalluson01698268855totalktoamember ofourteam.
Stay connected withus!
Wewanttomakesurewecan reachyoutoshareimportant updates
Ifyou'verecentlychangedyour mobileorlandlinenumber,or updatedyouremailaddress, pleaseletusknowbycalling ouroffice
Thiswillensurethatwecan keepintouchwithyouand keepyouinformedabout what'shappeninginyour community
NorthLanarkshireCouncil
InvestorsinPeople
TheMiracleFoundation PartnershipWorking
We'repleasedtoshareourpartnershipwith NorthLanarkshireCouncil,whohave recentlyopenedanewtechflatinour BellshillDevelopment Duringarecenttour, wewereimpressedbytheassistive technologyavailable It'sincredibletosee howsmarttechnologycansignificantly improvesomeone'slife,providing independencewhilealsoofferingpeaceof mindtotheirlovedones.Toarrangeavisit tothetechnologyflat,email techflat@northlangovuk
Afterundergoingathoroughassessment processinDecember2023,wewerethrilled toachieve,atthefirstattempt,'WeInvestin People'GoldAccreditationfromInvestorsin People.Indoingso,CVHAhasearnedits placeamongaccreditedorganisations, withonly26%attainingtheprestigiousgold status.
Furthermore,wewereawardedwiththe'We InvestinWellbeing'SilverAccreditation, reflectingourdedicationtoourpeopleand theirdevelopmentandwellbeing
Everyyear,ourstaffcometogethertochoose acharitytosupport,andthisyearwe've selectedTheMiracleFoundationasour charityofchoice Thisremarkable organisationdoesincredibleworkhelping childrenandyoungpeoplenavigatethe challengesofbereavementandtrauma To showoursupport,ourteamembarkedona sponsoredwalkaroundStrathclydePark,and we 'rethrilledtoannouncethatweraisedan impressive£1,000!
Weneedyou!
Thisyearabigpriorityforusisengagingwithyouand makingsureyouareinvolvedinourdecision-making processes.Yourvoicemattersandhelpsustoensurewe areprovidingthebestpossibleserviceforyou.
Wehaveanumberofactivitieshappeningovertheyear wherewewillbelookingforyourinput,thiswillrangefrom asimplesurveybeingsentouttoaskingyoutobe involvedinasmallworkinggroup.Thisparticipationisall voluntaryandtakingpartyisentirelyuptoyou.
Ifyouwouldliketobeinvolvedinanyconsultationwork pleaseeithercompletetheParticipationRegisterform beloworemail/phoneus.
ParticipationRegisterdetails: https://forms.office.com/e/bdkihCQCyD orscantheQRCode
Threeup-comingactivitieswearelookingforsupportwithare:
CustomerServiceExcellence-6thAugust,wearelookingfor4customerstotakepart ina10minphonecallwithouraccreditationassessor Thiscallwillbetodetermine whatyourexperienceofCustomerServiceiswithCVHAandhowwellyouthinkwedo. Allanswersremainanonymous.
CustomerStrategyDay -18thSeptember,wearelookingforaround25customersto attendourofficetotakepartinaCustomerStrategyDay Thisistogainyourinput towardsthedevelopmentofour2025andbeyondCorporateStrategy
If you require travel this will be organised, lunch and refreshments alsoprovidedandinadditiona£25Amazonvouchergiftedforyour time. If you are interested in this event please complete the participationregisterbyscanningtheQRCode,oremail/phoneus atcvha@cvha.org.ukoron01698268855
InstituteofCustomerServices-AsurveywillbegoingoutagaininAugust/September toallourcustomers ThissurveyistodeterminehowwellyouthinkCVHAperformsin CustomerServiceandallowsustocomparetoindustryexperts.Allanswerstothis surveyareanonymousandwewouldreallyappreciateyourinvolvementincompleting thissurvey.Moreinformationwillfollowwhenwearereadytoissuethesurveys.
Joinus,andgetinvolved
TherearemanywaysourcustomerscangetinvolvedatClydeValley:
CustomerPanel
Did you know that we have a dedicated Customer Panel, made up of enthusiastic tenants who meet with us at our Motherwellofficeseveryothermonth?
This dynamic group shares their valuable thoughts, feedback, and opinions to help shape and refine the services we provide. Their collective input is instrumental in ensuring that the services we offer meet the highest standards, benefiting not only our customers but also the wider communities where we havehomes.
You don’t need to have any experience to join our Panel, you may be a new tenantorsomeonewhohasbeenwithusforanumberofyears.Wewelcome people of all ages, experiences and backgrounds. Increasing the number of people in our Panel ensures we are capturing the voices from a wide representationofpeople.
Ifyouhaveanyquestionsorwouldlike an informal chat about the Panel please don’t hesitate to contact Frances Stewart, Community DevelopmentOfficeron01698268855.
Wewouldlovetohearfromyou!
Sharemembership
Foraslittleas£1,youcanbecomeamemberofClydeValleyHousing Association Membershipprovidestheopportunitytoparticipateinour activitiesandtostandforelectionattheAnnualGeneralMeetingand voteformembersoftheBoard.
OurBoard
WeareactivelyseekingcustomersofClydeValleytojoinourBoardparticularly ifyouhaverelevantexperienceinthebelowareas:
FinancialandTreasuryManagement
LegalandRegulatory
OrganisationalCultureandStaffWellbeing
HealthandsafetyinHousingcompliance
AssetManagementandSustainability
Thisisagreatopportunityforyoutomeetnewpeople,shareyouropinionsand helpusshapeandimproveOURServicesforYOU.
OurPeople
SustainabilityInsights fromOurGEMGraduate
We're delighted to share with you the exciting news that our GEM graduate, Thomas, recently returned from a trip to Amsterdam, where he participated in a studyvisittoexplorethe Dutch Approach to Sustainability.
SunnySkiesandSustainability
Our annual People conference this yearwasheld at the historic New Lanark Hotel! The picturesque setting provided the perfect backdrop for a day filled with engaging discussions, innovative ideas, and inspiring insights on all thingssustainability.
Our team enjoyed a fantastic event, and we ' re thrilled to have shared in the collective enthusiasm and creativity that filled the room. Stay tunedforupdatesonhowwe're puttingthesegreatideasinto action!
As part of this experience, Tom presented his findings to our team, sharing his fascinating insights on sustainable social and private housing practices in the Netherlands. He also delved into the country's legislation around social housing, providing a valuable perspective on how other countries are addressing sustainability challenges.
This incredible opportunity was a turning point for Tom, offering invaluable learning experiencesthatwillundoubtedlyshapehisfuturecareer.We'rethrilledtohavehadhim sharehisexperienceswithusandlookforwardtoseeingthepositiveimpactitwillhave onourownsustainabilityjourney.
CVHASummer Roadshow
We’recomingtoaplacenearyou!
Wearetakingaslightlydifferentapproachtoourcommunityengagementeventsthis summer and will be prioritising those areas where we know there are issues needing attention.
Wehavealovelybrightgazebosowecanbevisiblewithinyourcommunity
Wewillbefocusingonthefollowingareas:
NorthMotherwell
Hillhouse
Catacol EastKilbride
OldMonklands
Assoonaswehavedatesconfirmedwewillbelettingourcustomersandresidentsof thesecommunityareasknowwhenwewillbeout.Thesewillbeinformaleventsbutwill giveyoutheopportunitytocomeandspeaktousinpersonandhelpusaddressany issuesyouarefacing.
Northfest2024
We’redelightedtobesupportingthiseventwhichisthe brain child of local North Motherwell resident Lynn McFarlane. Lynn recognised that there has not really been much available locally for young people and wanted to bring back some of that community spirit. And what better way to do it than by organising a fun day for adults and children in the heart of the community.
Lynn has gained significant support from the local community and businesses such as ourselves to help towards the delivery of the event. She is doing an amazingjob.
If you are local to Motherwell this is an event not to be missed.
If you wish to make a small contribution to this event youcandonatetoLynn’scrowdfundingpage: https://www.justgiving.com/crowdfunding/lynnmcfarlane-417
