Invitations to Comment
“Invitations to Comment” content was not easily located—with some users attempting to click “rules” from the “Forms & Rules” drop‐down (which was not available in the prototype). Most users did not directly go to Invitations to Comment as a couple users cited that it is more logical to review/revisit the rule proposed for change and then comment.
Invitations to comment should be placed in context and more prominently within forms & rules
Re‐labeling of “Find My Court”
Addition of annotations explaining what this search does
Elevation of the module or additional highly visible link on pages specific to Jury Duty
Find My Court
Most users did not use the “Find My Court” module. Most also appeared to be focused on their task and the words “Jury Service” not linking “Find My Court” to their task.
General: Content and Labeling Issues
Users were not clear on the naming convention of some links— such as:
Jury Instruction—where users thought this would house information on Jury Duty for the public
Policy & Administration and California Courts—where users attempted to click on “California Courts” to return to the home page and where it was very unclear that Invitations to Comment would be housed in Policy & Administration
Revision of taxonomy to clarify the distinctions between various terms and features, such as “Jury Instructions
Addition of annotations to all tabs and revision of main navigation labels such as “Policy & Administration” and “California Courts”
Duplication or elevation of links in areas of lower pages to highlight commonly accessed items and to help redirect users in some locations—such as Jury Instructions