AOC Usability Test 06.18.2009 Summary of Findings and Recommendations General satisfaction with the overall navigation and impression of the home page was much higher with the proposed site. Successes & Improvements with the redesigned site: General:
Users responded well to the use of drop‐downs in the top navigation.
The home page targeted tabbed content was noticed and used heavily.
The home page engaged and hence encouraged scrolling below the fold (as many users remembered noticing the “careers” section).
The Court Interpreter page was well received with users easily locating it and quickly identifying what they would “do next” on the page.
Users in general found it easier to return to the home page and orient themselves within the proposed site than with the current site.
Users who noticed the Quick Links for forms found them helpful.
Visual Design:
Most users cited that the proposed site visual design was improved or “more attractive” with a more authentic/professional feel as opposed to the current website.
Most users did not initially notice the image of the courthouse building in the banner area until prompted with questions—indicating that the imagery is working well as a background design element. When prompted for further impressions of the image users generally responded with comments like “it’s fine…I guess” or “it’s nice”
Issues & Recommendations: Improvements to the proposed site are mostly centered on labeling and content issues that include: Issue
Recommendation
Home Participants frequently used the spotlight area & Quick Links of the home page for access to Self‐help, Jury Service, and Small Claims. The original plan for this area was to rotate “spotlight” content. Testing has shown that this area will be noticed and used often.
Maintain some or all Spotlight content as persistent elements, such as Jury Duty and the Self‐Help Center
On‐going study of analytics to ensure Quick Links and home page “Spotlight” content items are best serving user needs