In Companion Mode Curb Driver App
Why should I download?
● First-Hand Alerts: Stay informed about increased demand, bonuses, and important updates.
● Easy Support Access: Chat directly with our support team for assistance with payments, trip issues, training, and more!
● Track Trips & Earnings: Easily view your trip history and recent earnings. You can also view pay statements directly on the app.
● Update Your Profile: Quickly upload and manage photos and important documents.
Passenger Experience
Respond Professionally
Conversations should be pleasant and remain professional, so avoid having discussions of a personal nature – i.e. don’t share frustrations
● Acknowledge traffic delays, but assure the customer that you will do your best to get them to their destination.
● Share route information such as another drop-off or pickup.
● Share with them GPS information, especially when an alternative route is taken and may not be familiar to the customer.
● If a customer’s request is unreasonable and not within policy, tell them you need to get approval from your dispatcher before you can proceed.
Passenger Experience
Care & Courtesy
Care and courtesy is also required during the operation of your vehicle. This includes:
● Avoiding sudden stops/starts, sharp turns and abrupt lane changes.
● Following posted speed limits.
● Staying off your phone - no exceptions.
● Being aware of potholes and other road conditions that may cause discomfort to the passenger of your vehicle.
● Not engaging in or responding to aggressive driving.
Driver Audit Process
6 Tips to Prevent Losing
Access to eHail:
1. Limit your cancellations. Always read offer card details carefully before accepting.
2. Refrain from completing trips without picking up passengers.
3. Make sure you start trips at the pick up location and end trips at the drop off location.
4. Avoid complaints and negative feedback from passengers.
5. Refrain from converting eHail trips to street hail.
6. Continue to maintain an acceptance rate above 10%.
Driver Audit Process
How to Get Off the Audit List?
You will be warned once via email before you are suspended. After the second violation your eHail ability will be turned off. You will need to complete a reinstatement program to be considered.
How to maximize experience?
Driver Cancellations
Month over month, we see a 15% driver cancelation rate after accepting trips.
Why is it important?
This creates a bad passenger experience & does not meet industry standard expectations.
Did you know?
There is a ‘Decline’ button on all offers. Please read all trip details before accepting a trip offer.
How to maximize experience?
Driver Cancellations
EARN MORE WITH EHAIL
On average, Curb e-hail passengers tip 23% on trips!
Remember:
● Curb does NOT reward offers to the fastest Driver to tap Accept!
● Curb rewards offers to the closest driver.
● Take your time observing with the bid time given.
More information to help you decide
Updated Offer Screen: New Map
Pickup
The map now shows time (min) and distance (mi) to the requested pickup location, indicated with a green dot.
Drop-off
The map also shows the estimated time and distance for the offered trip. The purple dot shows the requested drop-off location.
Trip Requestor
Uber-Referred Trips are identified by the UBER label in the offer card.
Take your time to consider the offer
Updated Offer Screen: Fare & Counter
The Fare
The Fare for the trip includes Tolls, Fees and Surcharges(if applicable).
Bid on Trip
Bid only on the trips you really want to take.
The Timer
The timer shows the number of seconds you have to “Bid on Trip” or “Decline” before the offer expires.
You do NOT need to hurry!
Bidding on a Trip: No Need to Hurry!
New Bidding Process
All bids are accepted until the timer expires.
Please read the offer carefully before bidding.
Trips are awarded to closest driver after the countdown reaches 0, NOT first to press Bid.
Keep Bidding Until Assigned!
If the trip goes to another driver, you may continue bidding until a trip is assigned!
This message will pop-up if you do not win your bid.
Winning the Bid
If you win the bid, you will see the “pickup” screen
Cross streets
Tap here to see the cross streets for the pickup address.
Navigate
Tap “Navigate” to use the Google maps to get to the Pick-Up location.
Call Passenger
Dial this number to call the passenger.
Call Support
Dial the Support number and give the agent the Ride ID for help with a ride.
Chat
Tap CHAT to message with your passenger while heading to the pickup.
More Ways To Earn: Exclusive Trip Offers
Trips offers sent to one driver at a time
This message will appear if you are awarded an exclusive trip offer on an Uber-Referred Trip
Exclusive trip offers are available on Uber-Referred Trips in select markets, increasing your earning potential!
More Ways To Earn: Exclusive Trip Offers
Trips offers sent to one driver at a time
The following message will appear if a rider cancels the trip.
Increase your earning potential by continuing to bid on both exclusive trip offers & standard trip offers!
Curb Features
In addition to the calling option, you will have the option to chat with passengers. Chatting can yield a better response rate at times when riders are busy. ‘CHAT’ button can be located next to the passenger phone number
Driver-Rider Chat
Driver RideChat:
RideChat
Choose from pre-made responses to make communication with the passengers even easier.
When you tap on “Chat” button, these message options will pop-up in your tablet.
Where can I see my tips for past trips?
Tips for Past Trips
Tips that occur after a ride has been completed will be displayed on your trip history page.
Trips that have had a tip added will be marked with a yellow check icon (as you can see in the photos).
Where can I see my tips for past trips?
Tips for Past Trips
Tips that occur after a ride has been completed will be displayed on your trip history page.
Trips that have had a tip added will be marked with a yellow check icon (as you can see in the photos).
Save Time, Earn More
Get back-to-back e-hail trips from Curb.
Next Trip Offers
While you're on a trip, we will send you a Next Trip offer that is close to your drop-off.
Next Trip Assigned
You will be notified in drop-off details if you have been assigned
Show Next Trip Details
Tap Show details > to review important information about your upcoming trip.
Next Trip Assigned
Once the Next Trip has been assigned, it will be added to your drop-off details.
Next Trip Details
Review important information about your upcoming trip
Review Next Trip Details
Press “Close” to return to your current trip.
Next Trip Pickup
Proceed to Next Trip pickup when your current trip has ended
Next Trip Pickup
After you complete your current trip, you will automatically receive the pickup details for your Next Trip!
How to maximize experience?
Importance of feedback
Understanding Driver Habits
Curb works best when we understand how our drivers use our platform. The more accurately we can address your feedback, the better we can improve the Curb system.
Utilizing Feedback to Improve Curb
Feel free to be candid about what you like and dislike about the Curb system. If something isn’t currently offered on Curb that you would like to see, please let us know! We want to hear from you.
