September NYC Curb CatchUp Recap

September Curb Catch-Up Enhancing your driving experience with Curb

www.gocurb.com

Passenger Transparency

Profile Picture Collection Check in with one of our Curb Representatives to see if you need to upload a profile picture.

Why is it important?

Having a profile picture boosts transparency between you and the passenger, helping the passenger find you and verify the correct cab before they enter.

Scan to upload now!

Did You Know?

Drivers that have a profile picture are seen as more reputable and safe for passengers.

Driver Disciplinary Action

Driver Audit Process 5 Tips to Prevent Losing Access to eHail 1. Limit your cancellations. Always read offer card details carefully before accepting.

2. Refrain from completing trips without picking up passengers.

3. Make sure you start trips at the pick up location and end trips at the drop off location.

4. Avoid complaints and negative feedback from passengers.

5. Refrain from converting eHail trips to street hail.

6. Continue to maintain an acceptance rate above 10%.

How to Get Off the Audit List?

You will be warned once via email before you are suspended. After the second violation your eHail ability will be turned off. You will need to complete a reinstatement program to be considered.

Foregone Earnings

Accept more to boost earnings!

In August, the average foregone earnings per driver was $XXX. Accepting more Ehail rides can boost your earnings!

New Features!

Getting Started with RideChat

RideChat In addition to the calling option, you will have the option to chat with passengers. Chatting can yield a better response rate at times when passengers are busy. ‘CHAT’ button can be located next to the passenger phone number.

Enhanced User Experience: Improves satisfaction with personalized and responsive communication for both passengers and drivers.

Streamlined Coordination: Reduces misunderstandings and enhances coordination between passengers and drivers.

Real-Time Updates: Facilitates quicker pickups and adjustments with instant notifications and status updates.

Faster Response Times: Enables quick responses to passengers and requests, optimizing overall ride efficiency for both the driver and the passenger.

Efficient Problem Resolution: Allows for rapid resolution of issues or changes in pickups, minimizing delays.

Dash+

e-Hail Flow

Dash Update

The Dash home screen The home screen shows once you have logged-in with your driver_id and password.

If your meter is vacant, you are able to receive e-hail trip offers while on this screen.

Curb Driver App To access the Curb Driver Home Screen for additional e-hail functions, press the white “Go To Curb driver” button.

Dash Update

Take your time to consider the offer Updated Offer Screen: Fare & Counter The Fare

Tolls & Surcharges

The Fare for the trip does not include Tolls, Fees, or Surcharges (if applicable).

Tolls, Fees, or Surcharges (if applicable) will be added to the Grand Total at the end of the trip.

Bid on Trip

The Timer

Bid only on the trips you really want to take.

The timer shows the number of seconds you have to “Bid on Trip” or “Decline” before the offer expires. Timer will updated to 12s soon.

You do NOT need to hurry!

Dash Update

Higher fares during peak demand Updated Offer Screen: Fare Bonus

Fare Bonus Green fares with an up arrow indicate that Curb has added a bonus to the fare for this trip.

Dash Update

Bidding on a Trip: No Need to Hurry!

New Bidding Process All bids are accepted until the timer expires.

Please read the offer carefully before bidding.

Trips are awarded to closest driver after the countdown reaches 0, NOT first to press Bid.

Dash Update

Winning the Bid If you win the bid, you will see the “Pickup” screen

Cross Streets

Navigate

Tap here to see the cross streets for the pickup address.

Tap “Navigate” to use the Google maps to get to the Pick-Up location.

Call Passenger

Call Support

Dial this number to call the passenger.

Dial the Support number and give the agent the Ride ID for help with a ride.

Dash Update

During the Trip Cross streets

Fare

Extras

Tap here to see the cross streets for the drop-off address.

For Flat Fare trips, “CURB” will display under “fare”

Applicable Tolls, Surcharges, and Fees will show under “Extras”

Trip Complete

Navigate

Tap here to complete the trip and see your Trip Summary.

Tap “Navigate” to use the Google maps to get to the drop-off location.

Dash Update

Trip Summary The Grand Total may be subject to post-trip adjustments Fare Offered

Grand Total

This is the Upfront Fare shown when the trip was offered to you.

This is the total of the fare, plus all tolls, surcharges, and tip.

Adjustments For certain trips, Tips may be added by passengers AFTER the trip ends.

All trips are reviewed for actual Tolls and Surcharges incurred.

Check Trip History for final Grand total amount.

Dash Update

Trip Summary: with Fare Bonus Fare Bonus The green Upfront Fare shown when the trip was offered to you included the Fare Bonus.

The amount of the bonus is shown in parentheses ($3.00 for this example).

Grand Total The Grand Total is shown in green to indicate a Fare Bonus was included.

Questions?

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Website www.gocurb.com