Passenger Transparency
Profile Picture Collection
Check in with one of our Curb Representatives to see if you need to upload a profile picture
Why is it important?
Having a profile picture boosts transparency with the passenger and helps the passenger find you and verify you are the correct cab before they enter.
Did You Know?
Scan to upload now!
Drivers that have a profile picture are seen as more reputable and safe for passengers.
Driver Audit Process
5 Tips to Prevent Losing Access to eHail:
1. Limit your cancellations. Always read offer card details carefully before accepting.
2. Refrain from completing trips without picking up passengers.
3. Make sure you start trips at the pick up location and end trips at the drop off location.
4. Avoid complaints and negative feedback from passengers.
5. Refrain from converting eHail trips to street hail.
6. Continue to maintain an acceptance rate above 10%.
Driver Audit Process
How to Get Off the Audit List?
You will be warned once via email before you are suspended. After the second violation your eHail ability will be turned off. You will need to complete a reinstatement program to be considered.
Foregone Earnings Campaign
● You will receive an email and SMS monthly with amount of earnings foregone by not accepting eHail offers.
● This will assist in showing you how much
ADDITIONAL
money was left on the table by not accepting your eHail offers.
How to maximize experience?
Driver Cancellations
Month over month, we see a 15% driver cancellation rate after accepting trips.
Why is it important?
This creates a bad passenger experience & does not meet industry standard expectations.
Did you know?
There is a ‘Decline’ button on all offers. Please read all trip details before accepting a trip offer, cancelling after accepting may lower your driver score.
How to maximize experience?
Driver Cancellations
EARN MORE WITH EHAIL
On average, Curb e-hail passengers tip 23% on trips!
Remember:
● Curb does NOT reward offers to the fastest Driver to tap Accept!
● Curb rewards offers to the closest driver.
● Take your time observing with the bid time given.
New Curb Features:
In addition to the calling option, you will have the option to chat with passengers. Chatting can yield a better response rate at times when riders are busy. ‘CHAT’ button can be located next to the passenger phone number. Driver RideChat
New Curb Features: (M7)
Driver RideChat
In addition to the calling option, you will have the option to chat with passengers. Chatting can yield a better response rate at times when riders are busy. ‘CHAT’ button can be located next to the passenger phone number.
Where can I see my tips?
Viewing Tips on Your Dash Tablet
Tips that occur after a trip has been completed will be displayed on your trip history page.
Trips that have had a tip added will be marked with a yellow check icon (as you can see in the photos).
Where can I see my tips?
Viewing Tips on Your Dash Tablet
Tips that occur after a trip has been completed will be displayed on your trip history page.
Trips that have had a tip added will be marked with a yellow check icon (as you can see in the photos).
