Passenger Transparency
Profile Picture Collection
Check in with one of our Curb Representatives to see if you need to upload a profile picture.
Why is it important?
Having a profile picture boosts transparency between you and the passenger, helping the passenger find you and verify the correct cab before they enter.
Did You Know?
Scan to upload now!
Drivers that have a profile picture are seen as more reputable and safer for passengers.
Driver Audit Process
5 Tips to Prevent Losing Access to eHail
1. Limit your cancellations. Always read offer card details carefully before accepting.
2. Refrain from completing trips without picking up passengers.
3. Make sure you start trips at the pick up location and end trips at the drop off location.
4. Avoid complaints and negative feedback from passengers.
5. Refrain from converting eHail trips to street hail.
How to Get Off the Audit List?
You will be warned once via email before you are suspended. After the second violation your eHail ability will be turned off. You will need to complete a reinstatement program to be considered.
Importance of Feedback
Understanding Driver Habits
Curb works best when we understand how our drivers use our platform. The more accurately we can address your feedback, the better we can improve the Curb system.
Utilizing Feedback to Improve Curb
Feel free to be candid about what you like and dislike about the Curb system. If something isn’t currently offered on Curb that you would like to see, please let us know! We want to hear from you.
We Want To Hear From You!
The Tablet or M7 System
● What is working well?
● Thoughts on the navigation system?
● What can be improved?
e-Hail Rides
● How frequently are you receiving e-hail rides?
● Main differences between Curb and Uber-Referred Trips?
○ Navigation differences to pick up passenger?
Rider Feedback
● Are passengers respectful when riding with Curb?
● What are riders saying about Curb when they enter your vehicle?
● Pain Points?
Curb Support and Resources
● What do you like about Curb’s current support system?
● Do you feel like your issues are solved in a timely manner?
● Pain points?
e-Hail Flow Dash+
The Dash home screen Dash Update
The home screen shows once you have logged-in with your driver_id and password.
If your meter is vacant, you are able to receive e-hail trip offers while on this screen.
Curb Driver App
To access the Curb Driver Home Screen for additional e-hail functions, press the white “Go To Curb driver” button.
Take your time to consider the offer
Updated Offer Screen:
Fare & Counter
The Fare
The Fare for the trip does not include Tolls, Fees, or Surcharges (if applicable).
Tolls & Surcharges
Tolls, Fees, or Surcharges (if applicable) will be added to the Grand Total at the end of the trip.
Bid on Trip
Bid only on the trips you really want to take.
The Timer
The timer shows the number of seconds you have to “Bid on Trip” or “Decline” before the offer expires. Timer will updated to 12s soon.
You do NOT need to hurry!
Higher fares during peak demand
Updated Offer Screen: Fare Bonus
Fare Bonus
Green fares with an up arrow indicate that Curb has added a bonus to the fare for this trip.
Bidding on a Trip: No Need
to Hurry!
New Bidding Process
All bids are accepted until the timer expires.
Please read the offer carefully before bidding.
Trips are awarded to closest driver after the countdown reaches 0, NOT first to press Bid.
Winning the Bid
If you win the bid, you will see the “Pickup” screen
Cross Streets
Tap here to see the cross streets for the pickup address.
Navigate
Tap “Navigate” to use the Google maps to get to the Pick-Up location.
Call Passenger
Dial this number to call the passenger.
Call Support
Dial the Support number and give the agent the Ride ID for help with a ride.
During the Trip
Cross
streets
Tap here to see the cross streets for the drop-off address.
Fare
For Flat Fare trips, “CURB” will display under “fare”
Extras
Applicable Tolls, Surcharges, and Fees will show under “Extras”
Trip Complete
Tap here to complete the trip and see your Trip Summary.
Navigate
Tap “Navigate” to use the Google maps to get to the drop-off location.
Trip Summary
The Grand Total may be subject to post-trip adjustments
Fare Offered
This is the Upfront Fare shown when the trip was offered to you.
Grand Total
This is the total of the fare, plus all tolls, surcharges, and tip.
Adjustments
For certain trips, Tips may be added by passengers AFTER the trip ends.
All trips are reviewed for actual Tolls and Surcharges incurred.
Check Trip History for final Grand total amount.
Trip Summary: with Fare Bonus
Fare Bonus
The green Upfront Fare shown when the trip was offered to you included the Fare Bonus. The amount of the bonus is shown in parentheses ($3.00 for this example).
Grand Total
The Grand Total is shown in green to indicate a Fare Bonus was included.
