DASH Driver Training FULL - Portrait

Dash+

Dash Driver Training Manual Basic operations

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Dash Basic operation

Log in into the system 1

Tap the “START” button to enter the Driver ID and Password.

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Tap the “DRIVER NUMBER” to enter your number.

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Dash Basic operation

Log in into the system 3

Tap the “DRIVER PIN” to enter your correct PIN number.

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Tap the “OK” button to Log in.

Note: These are the Server, GPS and Meter icons that indicate the status of each service. All icons will turn Green color once all have proper connection.

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Dash Basic operation

Log in into the system After entering the Drive ID and PIN, the following menus will appear.

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Dash Basic operation

Starting Trip: Hire Meter 1

Tap the green “PRESS TO HIRE” button to hire the meter.

Note: These are the Server, GPS and Meter icons that indicate the status of each service. All icons will turn Green color once all have proper connection.

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Dash Basic operation

Starting Trip: Hire Meter 2

Select the number of Passengers for the trip.

You can also cancel the selection by tapping the “X” button.

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Now select the applicable “RATE” for the trip.

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Dash Basic operation

Fares and Payments After you hire the Meter, the following information will appear.

Tap “EXTRAS” to add extra charges.

You can also tap on the “Extras $”

Tap on “Clear extras” to remove all extras added.

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Dash Basic operation

Fares and Payments Tap “TIME OFF” button to time off meter if you are not charging for wait time or if you are ready to end trip to receive payment from Passenger.

Tap “TIME ON” if you are going to charge Passenger for wait times for the remaining duration of the trip.

Tap “PAY” if you are ready to process the payment.

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Dash Basic operation

Fares and Payments Tap “PRINT” button if you wish to print receipt.

Allow Passenger to select a payment method “Cash” or “Credit”.

If Passenger does not select any payment method, then you can clear your screen by tapping on “CLEAR TRIP” once the countdown of 10 seconds is completed.

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Dash Basic operation

Fares and Payments If Passenger select “Cash” then you will be notified in Dash app of Cash option selected.

If Passenger selects “Cash” payment method, then “eReceipt” button will be presented and “Back” button to change payment method to “Credit Card”.

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Dash Basic operation

Fares and Payments If Passenger select “Credit Card” then you will be notified in Dash app of Credit Card option selected.

If Passenger selects “Credit” payment method, then will follow to “Next” button to select a Tip amount or “Back” button to change payment method to “Cash”.

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Dash Basic operation

Adding Tips Passenger can select the predetermined amounts or tap on “Other” button to apply an specific amount of Tip.

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Dash Basic operation

Accepting Credit and Debit cards Passenger can select the “Next” button to process Credit Card transaction to pay for the trip.

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Dash Basic operation

Accepting Credit and Debit cards

Passenger can insert Chip + Pin Credit Card here.

Passenger can tap “Contactless Credit Card” on the payment screen.

Passenger can swipe Credit Card here.

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Dash Basic operation

E-Receipts Once Credit Card transaction is confirmed you will see authorization number on Dash tablet.

Your screen will clear an go back to Vacant mode.

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Dash Basic operation

E-Receipts Passenger will receive a text link to download e-Receipt after submitting phone number in the Marquee.

After clicking on the downloading “PDF e-Receipt” then the full details can be viewed on the mobile phone or computer.

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Dash Basic operation

Flat Rate and Extras 1

After selecting Rate 8, enter negotiated Amount (Example: $ 10.00) Then Tap “OK” for customer to verify entered fare.

Rate 8 = Flat Rate + Tolls + Surcharge $1.00 - (Optional)

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Please ask Passenger to confirm fare amount from the Marquee (PIM).

Passenger must accept fare in order for the meter to start.

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Dash Basic operation

Flat Rate and Extras

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Lastly, after reaching the destination, tap “Time Off” and then tap “PAY” for payment options and to PRINT receipt.

Rate 8 = Flat Rate + Tolls + Surcharge $1.00 - (Optional)

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Dash Basic operation

Trip History If you wish to see your trip history, tap on “TRIP HISTORY” button.

You are now in Vacant Mode

You can now scroll and select individual trips to view details and reprint receipt if needed.

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Dash Basic operation

Reprinting Receipts In the “TRIP HISTORY”, you can tap to select a transaction.

And then tap “PRINT ” to print receipt.

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Dash Basic operation

Voiding and Recalling Trips Select a transaction and tap twice to see in detail

You can now see the details of the transaction selected.

Tap on “BACK” button to exit transaction detail menu.

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Dash Basic operation

Logging Off Tap on “EXIT” button to exit the Trip History.

To Log Off, tap on “LOG OFF” button.

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Dash Basic operation

Logging Off Tap on “OK” button to Log Off.

You are now logged off.

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Dash Basic operation

CURB E-HAIL Curb Driver App Flat Fare

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Dash Basic operation

Flat Fare: Job Offer

The Flat Fare offer is displayed along with a pickup and drop off address.

ETA shows how far a driver is from the pickup address.

ETA : Estimated Time Arrival

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Dash Basic operation

Flat Fare: Job Offer Tap “Accept Offer” to accept the job.

Pickup time will say “Now” for immediate pickup or the scheduled time the passenger has requested.

You have 30 seconds to accept the offer.

Passenger can use the Curb app to order rides.

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Dash Basic operation

Arrival at Pickup After accepting the offer, you will see the assigned ride screen if the trip has been assigned to you.

You will see the passenger name and phone number.

Press “Navigate” to get directions to the pickup address. The app will move to the mapping app (Google Maps) on your device.

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Dash Basic operation

Arrival at Pickup Tap “Arrived” when you are on site to notify the passenger.

Do NOT tap “Arrived” until you are at the pickup address.

If you have issues, call the “Help” number below and give the agent the Ride ID or other info they request.

Help Call: (888) 432 -7031

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Dash Basic operation

Passenger Notification

Passenger can view live map location of cab in app.

Passenger will be notified by prerecorded phone call and text message that taxicab is arriving.

Passenger will select “Got it” in app to confirm being in correct cab.

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Dash Basic operation

Confirm Passenger

You should wait 5 Minutes for passenger to arrive before you call Customer or the help call number.

Tab “RIDER IN CAB” after passenger enters the cab.

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Dash Basic operation

Confirm Passenger

Tab “CONFIRM” if the designated passenger is present in the cab.

Tab “WRONG RIDER” if passenger’s name don’t match.

Passenger will be notified of ride has started at this point.

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Dash Basic operation

Number of Passengers Select the number of passengers riding in cab.

After navigating to destination, tap “TRIP COMPLETE” after passenger is dropped off.

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Dash Basic operation

Navigate to destination and Trip completion

Tap here to access the Full Menu for the Dash application (Meter).

Tap here to shrink to mini view of the meter application.

Now navigating to Destination.

Tap “TRIP COMPLETE” after passenger is dropped off.

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Dash Basic operation

Navigate to destination and Trip completion

Tap “PRINT” button if you wish to print receipt.

Passenger can view the ride in app - Ride History

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Dash Basic operation

Flat Fare: Trip Completion

Trip is completed, you are now ready to hire meter for next passenger.

You will be able to see Trip Summary after completing the Trip.

Passenger View

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Dash Basic operation

Flat Fare: Trip Completion Once you receive a Dispatch request, Select “OK” Button to accept Trip.

You have only 30 seconds to accept trip or the trip will be offered to the next available taxi.

This is your “Zone Status” indicator: ● Shows the location of the zone and order in which the taxi entered the zone.

If you do not wish to accept the Dispatched Trip, you can tap on “CANCEL” button to Decline trip.

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Dash Basic operation

Flat Fare: Trip Completion

If you need to contact the Customer, you can call the customer by tapping on “Customer Call” button.

You will receive a call and must press “0” on your cell number to be connected to the Customers cell number.

If you are unable to Contact customer, then call your Base or Dispatcher to be connected or be notified of your whereabouts.

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Dash Basic operation

Flat Fare: Trip Completion Keep in mind that the meter can only be hired once you are at pick up location and selected “Rider in cab” button.

Tap on “AT PICKUP” button once you are at pickup location.

Select “Rider in Cab” button when passenger is in vehicle.

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Dash Basic operation

Flat Fare: Trip Completion You can now hire meter by tapping “PRESS TO HIRE” button.

Select the number of Passengers for the trip and hire meter with correct fare rate to process the trip.

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Dash Basic operation

GPS Navigation Select “GPS NAVIGATION” button to use Google Maps to navigation assistance.

If you see that your Network Status is red, that means you do not have Network service.

Tap on floating meter area to return to full meter menu.

Google Map will automatically direct you to the pickup location. You can return to Meter Menu by tapping on the floating meter.

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Dash Basic operation

Messaging You can tap on “MESSAGES” button to view and send messages to Dispatch.

You can tap on “Compose Message” to compose new messages to send to Dispatch.

You can tap on individual messages to read and delete.

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Dash Basic operation

Messaging Once you tapped on “Compose Message” button, you will be given option to write your message. After entering your message tap “SEND”

You can view contents of the messages as it is displayed here.

You can Print the message by tapping “PRINT” Button.

Tap “OK” button to return to message menu

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Dash Basic operation

Temporary Log In In the event of network service failure, you will get a message pop up. You will only be able to process 5 Credit Card transactions and only Cash after that.

You have a maximum of 48 hours to regain Network service before you are blocked from Hiring the Meter.

You can see that your Network Status is red, meaning you do not have Network service.

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Dash Basic operation

Temporary Log In

When you process a Credit Card transaction during network loss, you can see that your transactions are SFTD.

There will be a countdown of remaining Credit Card transactions you can process.

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Dash Basic operation

Temporary Log In

Once you have regained Network Service, the Stored credit card transactions will be sent to server, and you can continue to accept Credit Cards.

If you do not regain network service, then you can only accept Cash transactions up to 48 hours, then you will have to service system by your local technician.

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