Best Practices
Respond Professionally Passenger Experience
Conversations should be pleasant and remain professional, so avoid having discussions of a personal nature – i.e. don’t share frustrations
● Acknowledge traffic delays, but assure the customer that you will do your best to get them to their destination.
● Share route information such as another drop-off or pickup.
● Share with them GPS information, especially when an alternative route is taken and may not be familiar to the customer.
● If a customer’s request is unreasonable and not within policy, tell them you need to get approval from your dispatcher before you can proceed.
Passenger Experience
Care & Courtesy
Care and courtesy is also required during the operation of your vehicle. This includes:
● Avoiding sudden stops/starts, sharp turns and abrupt lane changes.
● Following posted speed limits.
● Staying off your phone - no exceptions.
● Being aware of potholes and other road conditions that may cause discomfort to the passenger of your vehicle.
● Not engaging in or responding to aggressive driving.
Curb Driver App
Login GoRide App
To get started with Curb Driver App you should log into the GoRide App as normal.
Once logged into GoRide you will automatically be logged into the Curb App.
Using Curb Driver App
Phone Verification & Driver Service Agreement
1. Once logged in, you will be prompted to enter your phone number and verify the number with the 4 digit code sent via SMS.
2. After phone verification, you will be prompted with a DSA (Driver Service Agreement) where you will need to push the ‘ACCEPT’ button to be eligible for Ehail offers.
NOTE: Once the phone verification is complete and DSA is accepted, log out of your GoRide app and log back in to immediately be eligible for Ehail offers.
GoRide App Homescreen
Once logged in to the GoRide App home screen, you will see a Curb icon on the bottom left appear.
Tap on the “Go To Curb Driver” icon to access the Curb Driver App.
Curb Driver App Homescreen
If your meter isn't hired, you are eligible to receive Curb Ehail trip offers.
You can receive offers by either having the Curb driver app open, or being on the GoRide app where offers will pop up on your screen to view.
Take your time to consider the offer
Offer Screen: Fare & Counter
Bid on Trip
The Timer
The timer shows the number of seconds you have to “Bid on Trip” or “Decline” before the offer expires.
You have the full 12s, you do NOT need to hurry!
The Fare
The Fare for the trip does Tolls, Fees, or Surcharges (if applicable).
Fare Bonus
Green fares with an up arrow indicate that Curb has added a bonus to the fare for this trip.
Bid only on the trips you really want to take.
Trip Request Labels
& Icons
Trip Offers are labeled to show useful info about the request
Trip Icons
Icons next to the requestor indicate useful info about the trip
Means the trip requires door to door service.
Means this is a medical trip.
Means the passenger is requesting a WAV vehicle.
Trip
requestor
Trips may be labeled “Curb”, “Uber”, or other 3rd parties.
Using Curb Driver App
Pickup time
The pickup time may be for “now” or a time in the future
On-Demand Trips
Advanced-Booked Trips
Bidding
on a Trip: No Need to Hurry!
New Bidding Process
All bids are accepted until the timer expires.
Please read the offer carefully before bidding.
Trips are awarded to closest driver after the countdown reaches 0, NOT first to press Bid.
Remember: You have the full 12s, you do not need to hurry!
Using Curb Driver App
Arrival at Pickup
Wait until you reach the pickup location to tap "Arrived.”
"This notifies the passenger you are outside. Pleasewaitupto5minutesforthem.
CHAT Button
Once you are assigned a trip, you can use the Chat button to communicate with passengers.
Message Options
Simply tap and send the message that best suits your needs.
Awarded the Bid
If you awarded the bid, you will see the pick up screen.
Important: Make sure to confirm ‘Rider in Cab’ and ‘Passengers Name’ BEFORE heading to drop off.
Navigate
Tap “Navigate” to use the Google maps to get to the Pick-Up location.
Call Passenger Dial this number to call the passenger.
Call Support
Dial the Support number and give the agent the Ride ID for help with a ride.
Rider in Cab
Press ‘Rider in Cab’ when rider enters vehicle, then confirm passengers name
During the Trip
Navigate
Tap “Navigate” to use the Google maps to get to the Drop-off location.
Call Support
Dial the Support number and give the agent the Ride ID for help with a ride.
Trip Complete
Tap here to complete the trip and see your Trip Summary.
Trip Summary
The Grand Total may be subject to post-trip adjustments
Fare Offered
This is the Upfront Fare shown when the trip was offered to you.
Grand Total
This is the total of the fare, plus all tolls, surcharges, and tip.
Adjustments
For certain trips, Tips may be added by passengers AFTER the trip ends.
All trips are reviewed for actual Tolls and Surcharges incurred.
Check Trip History for final Grand total amount.
Trip Summary: with Fare Bonus
Fare Bonus
The green Upfront Fare shown when the trip was offered to you included the Fare Bonus.The amount of the bonus is shown in parentheses ($3.00 for this example).
Grand Total
The Grand Total is shown in green to indicate a Fare Bonus was included.
Using Curb Driver App
Trip History: On the history tab within your GoRide tablet, you will notice all of your recent completed Curb trips along with all other completed trips.
Trip Details: To review past trip details, press on the trip you would like to review. You can see all details pertaining to the trip you selected (Pick-up address, drop-off address, fare, surcharges, etc).
Next Trip Offers
New Feature: Next Trip Offers
Save Time, Earn More
Get back-to-back e-hail trips from Curb.
Next Trip Offers
While you're on a trip, we will send you a Next Trip offer that is close to your drop-off.
New Feature: Next Trip Offers
Next Trip Assigned
You will be notified in drop-off details if you have been assigned
Next Trip Assigned
Once the Next Trip has been assigned, it will be added to your drop-off details.
Show Next Trip Details
Tap Show details > to review important information about your upcoming trip.
Next Trip Details
Review important information about your upcoming trip
Review Next Trip Details
Press “Close” to return to your current trip.
Next Trip Pickup
Proceed to Next Trip pickup when your current trip has ended
Next Trip Pickup
After you complete your current trip, you will automatically receive the pickup details for your Next Trip!
Request Trip Feature
What is Request Trip?
See & accept upcoming trips near you from a live dynamic* list.
The Request Trip feature gives drivers access to a continually-updated list of trips near their location right on their DASH tablets.
How to use Request a Trip
Navigate to the “Offers Tab” on the Driver App and tap the “Request Trip” button.
How to use Request a Trip
You will be able to view a list of available trips near your current location.
Each offer contains important information like pickup time, pickup and drop off location.
Confirming Requested Trip
To add an upcoming trip to your queue, select the trip then tap “Confirm” to proceed.
Review Details For Upcoming Trips
You can view your assigned ride in the “Trips” tab.
Additional Information
Note: Next, in the Trips tab, select “Upcoming”.
Reconfirming Upcoming Trip
30 minutes before the pick-up time, a confirmation screen will appear prompting you to re-confirm the trip by tapping “Accept”, similar to the typical e-hail process.
IMPORTANT!
Drivers must honor confirmed requested trips. Cancelling on riders creates a poor customer experience and may be subject to review or penalties.
Additional Information Request
Note: You will see the details of the upcoming trip that is assigned to you here.
Access to Support
