Model for Improvement
PDSA
GOAL What are you trying to achieve? Include timeframe (no longer than 3 months), be Specific, Measurable, Achievable, Relevant and Time bound. To ensure that our practice has a standards-compliant secure messaging capability to electronically transmit and receive clinical messages to and from other healthcare providers.
Measure How will you know the changes you’ve made are an improvement? What data will tell you if it’s working or not? The number providers having the capability of sending and receiving secure messages over a 3-month period from the date of commencement of the program.
IDEAS What are some steps you can take to help you reach your goal? How are you going to make these improvements? What are some things you could trial to see if they work? • Ensure PRODA organisation business details and HI Service details are correct • Ensure HPI-O and HPI-I are up to date and updated into HPOS • Check all providers are linked to the HI Service and updated in the CIS • Ensure RO and OMO details are up to date and updated into HPOS • Confirm NASH Certificate is available and current
• PLAN
Confirm SMD products used and all providers are registered with said preferred SMD provider
What exactly will you do? Include what, who, when, where, predictions and data to be collected What: Arrange remote session with CSAPHN Practice Support Team to assist with and confirm that all details and areas of HPOS have been successfully updated. Who: Organisation Maintenance Officer When: Month of June 2020 Predictions: All settings and linkages within PRODA will be updated and ready for the roll out of Secure Messaging Data to collect: Areas of organisational details which were updated that covered the following: • Organisation business details and HI Service Details • HPI-O and HPI-I details and linkages to HI and CIS • RO and OMO details • SMD Provider Details
DO Carry out the test did anything unusual or unexpected happen that failed your plan?
Update organisation details and linkages covering all ideas listed above when logging into HPOS
STUDY What were the results? Record data. What happened? What worked? What didn’t? Compare predictions to outcome. What are the lessons? What was the feedback? What details were up to date? How can they be kept up to date in the future? What documents will you keep updated to ensure accreditation standards are met? Do you have policies and procedures in place?
ACT What next? Will you implement it permanently? Do you need to test another idea? Is there another idea? Is there another PDSA to do? Ensure organisation details remain up to date by including this information into our policies, procedures, and induction packs when new clinical staff are employed. (Next PDSA cycle could consist of updating policies and procedure documentation)
13/11/2020
[Practice Name] Template by Country SA PHN