Criterion C2.1 – Respectful and culturally appropriate care Indicators C2.1 A Our practice, in providing patient healthcare, considers patients’ rights, beliefs, and their religious and cultural backgrounds. C2.1 B Our patients receive information from the clinical team about the risks resulting from refusing a specific treatment, advice, or procedure. C2.1 C Our practice acknowledges a patient’s right to seek other clinical opinions. C2.1 D Our patients in distress are provided with privacy. C2.1 E Our clinical team considers ethical dilemmas.
Criterion C2.2 – Presence of a third party during a consultation Indicator C2.2 A Our practice obtains and documents the prior consent of a patient when the practice introduces a third party to the consultation.
Criterion C2.3 – Accessibility of services Indicator C2.3 A Our patients with disabilities or special needs can access our services.
Core Standard 3 - Practice governance and management Our practice has integrated governance and management systems that maintain and improve the quality of care provided to patients. Practice governance relates to the principles, methods and processes that clinicians and health service managers follow in order to support patient safety and quality care. It also helps you to set, measure and achieve your social, fiscal, legal and human resources objectives. The ACSQHC notes that good practice governance is: • participatory • accountable • responsive • equitable and inclusive • consensus-oriented • transparent • effective and efficient • compliant with all relevant laws.13
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