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Core Standard 2 Rights and needs of patients
Criterion C1.3 – Informed patient decisions
Indicator
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C1.3 A Our patients receive information about proposed investigations, referrals and treatments, including their purpose, importance, benefits, and risks. C1.3 B Our patients receive information to support the diagnosis, treatment, and management of their conditions.
Criterion C1.4 – Interpreter and other communication services
Indicators
C1.4 A Our practice endeavours to use an interpreter with patients who do not speak the primary language of our practice team. C1.4 B Our practice endeavours to use appropriate communication services to communicate with patients who have a communication impairment. C1.4C Our patients can access resources that are culturally appropriate, translated, and/or in plain English.
Criterion C1.5 – Costs associated with care initiated by the practice
Indicators
C1.5 A Our patients are informed about out-of-pocket costs for healthcare they receive at our practice. C1.5 B Our patients are informed that there are potential out-of-pocket costs for referred services.
Core Standard 2 - Rights and needs of patients
Our practice respects the rights and needs of patients
The ACSQHC’s Australian charter of healthcare rights aims to create a common understanding of the rights of people receiving healthcare.
View or download this charter at http://www.safetyandquality.gov.au/national-priorities/charter-ofhealthcare-rights/
The RACGP’s General practice patient charter (available at https://www.racgp.org.au/gppatientcharter) is aligned with the ACSQHC’s Australian charter of healthcare rights, and describes the responsibilities of patients.
Some states and territories have patient charters that are unique to that state or territory and developed specifically for Aboriginal and Torres Strait Islander peoples.
