www.crunchequation.com
Support Services
To deliver comprehensive customer support, we implement a range of strategies designed to link your business with each client, establish a secure platform for data collection and analysis, and develop data-driven approaches to upselling. Here’s how we make it happen.
Communication Channels We Use
It should not be difficult for your customers to find a way to reach your business. That is why we leverage the communication channels your clients prefer.
Software We Use
Delivering exceptional customer experiences is at the core of what we do, and with Comm100, we ensure seamless communication and ticket management across every channel. They provide:
Seamless integration with a quick setup, tailored to your needs.
Omnichannel coverage that handles all inquiries across live chat, email, and social platforms.
Empowered teams with tools to resolve issues fast and boost satisfaction.
Smart management that prioritizes tickets for efficient support.
Data-driven insights for cross-sell and upsell strategies.
Compliance ready meet global data protection standards.
Secure & reliable industry-leading data safety practices.
All-inclusive pricing with no hidden fees, maximum value.
Response Time We commit to achieving
For each one of our clients addressing their concerns is a top priority. Since we understand tha, we ensure the fastest first response times, for all inquiries received across any channel. Here are the response time standards we commit to delivering:
Reporting We Offer
Weekly/Daily Information Reports:
Response analytics (e.g., pickup and reply times)
Workload statistics (e.g., number of chats, emails, and calls)
Customer satisfaction scores
Custom statistics based on requested metrics.
Reporting is a critical tool for developing data-driven strategies across all aspects of your business, from marketing to operational processes.
With our daily and weekly reports, you can gain deeper insights into client demands, identify areas that require improvement, and pinpoint where your business should allocate more resources to enhance services.
Additionally, we track and measure key indicators that matter most to our clients, allowing us to evaluate performance from their perspective and ensure continuous improvement.
info@crunchequation.com
www.crunchequation.com
CSAT Rate This is how we do it.
Delivering outstanding customer service is a powerful asset for thriving businesses, as few things can surpass the emotional connection customers feel toward a company that listens, acts, and truly cares. Our goal is to help your business achieve this standard and transform occasional customers into loyal advocates. We are committed to maintaining more than 85% satisfaction rate.
Multilingual 24/7 Support.
Experienced & Compassionate Team.
Services2Sell
Prompt and Professional Responses.
Proactive Customer Engagement.
Personalised Approach.
While delivering an excellent customer experience benefits clients, it’s not sufficient for a company striving for long-term success. We recognize that exceptional service can also drive revenue growth. Here’s how we can achieve this balance between enhancing client care and boosting business results.
Direct Sell
Upselling during customer interactions.
Increasing the efficiency and volume of payment processing.
Initiating outbound chats triggered by tailored prompts.
Seamlessly onboarding new clients.
Indirect Sell
Enhancing Net Promoter Score (NPS).
Strengthening customer loyalty.
Elevating brand visibility and recognition.
info@crunchequation.com
www.crunchequation.com
Lead Conversion Service (Sales)
Some clients stop at creating an account on a website and never move forward. While the reasons for this can vary, we understand how targeted offers and special deals can reignite interest and prompt action. That’s why we’ve developed a strategy to reactivate your clients. Want to know what’s icluded?
Reaching out to users who haven’t made a deposit yet and presenting them with exclusive promotions / customized plans for their first deposit.
Collecting and analyzing data from profiles to identify those with VIP potential and offering personalized VIP services.
Examining client profiles with signs of churn risk to proactively address their concerns, ensuring they stay engaged and improving retention rates.
KYC and Fraud
Understanding your customers is crucial not only to deliver exceptional services but also to safeguard your business operations. Preventing fraud-related incidents that could damage your reputation is essential. For this reason, we have implemented a series of measures to help us verify and understand your clients.
Conducting background checks (including ID verification, physical address confirmation, and face recognition systems).
Outsourcing phone call verifications to ensure accuracy and efficiency.
info@crunchequation.com
www.crunchequation.com
Project QA
Timely analytics play a crucial role in preventing potential issues. The insights we gather from your clients help guide better interactions and strategies, while website analytics empower you with valuable data about user experience (UX). We promptly identify and report bugs or faults on the site and offer on-demand website testing services, even during development or testing phases.
Team Experience
01 DECADE
Before launching Crunchequation, our team worked independently on various projects, delivering services to Brazilian and international casinos, numerous affiliate casino websites, and educational initiatives, managing thousands of interactions monthly.
In early 2022, we recognized an opportunity in the Outsourced Customer Support Services market. Seizing this chance, we combined our efforts to expand and streamline our services into a single solution for the iGaming sector. Following months of preparation and legal work, we officially launched Crunchequation on the 23rd of February, 2022.
Working with Us
With Competitors
A company’s revenue is closely tied to service quality. For us, “service” goes beyond simply addressing client issues—it includes providing actionable data about your customers. This information enables you to fine-tune marketing strategies and streamline business processes. Together, these efforts ensure your business stands out from the competition.
B2B Partnership Program
We take pride in collaborating with other gambling industry leaders to collectively deliver greater value to our customers. Our partnerships typically include platforms, game developers, payment processors, software providers, and other key players in the gambling sector.
What value can we bring to your business?
Crunchequation specializes in providing multilingual customer support with a strong emphasis on driving conversions and sales. With extensive expertise in customer management, we offer comprehensive assistance to your brand in areas such as customer service, reactivation, KYC processes, sales, and more. Additionally, we can save you valuable time by leveraging our specialized knowledge in specific functions, ensuring efficient and effective results for your business.
Crunchequation offers valuable support in testing new geographical markets for your brand. With expertise in 3 languages, we can seamlessly initiate operations in your target regions, helping you save time and reduce operational costs for each market test.
Crunchequation consistently collaborates with a diverse portfolio of clients, including casinos and betting platforms. Over time, we have established trusted relationships with the brands we serve and are well-positioned to recommend your brand as a reliable partner. Additionally, our team boasts an extensive network within the gambling industry, enabling us to facilitate introductions and recommend your business to potential clients.
New Geos
New Clients
Individual Partnership Program
As a company, we are continually growing and expanding the range of services we offer.
Our clients include brands and platforms seeking comprehensive customer management solutions, such as 24/7 customer support, player verification assistance, customer reactivation, email marketing, and more.
To support our growth, we are always on the lookout for new clients, and this is where you can play a crucial role.
All you need to do to receive immediate payment is help us connect with brands from European countries, Brazil, Mexico, or African countries like Egypt and Tanzania that might be interested in our services.
Our partnership will look like this.
Your role is to facilitate a connection with the client. How can you do this? Simply provide us with the contact details of the relevant person from the interested brand and deliver a brief introduction of our company via email or any preferred messaging platform. From there, we will handle everything else.
If we successfully establish a partnership with the brand you referred to us, you will receive 10% of the contract value. The size and terms of these contracts can vary significantly based on the market and the client’s specific requirements. High-value clients from toptier markets typically translate to larger contracts for us and greater earnings for you.
info@crunchequation.com www.crunchequation.com
