If you or someone you’re traveling with needs extra support when flying, Ryanair offers a dedicated service to make air travel accessible and stress-free. Whether you have reduced mobility, a medical condition, or require other assistance, Ryanair provides options to help ensure a smooth journey from check-in to arrival.
You can request special assistance during the booking process by selecting the relevant options under the "Passenger Details" section. If you’ve already booked your ticket, you can still add assistance by logging into your
MyRyanair account
and managing your booking. It's recommended to request assistance at least 48 hours before your scheduled departure so the airline and airport can prepare accordingly.
Ryanair SpecialAssistance includes a wide range of services such as wheelchair support, boarding and disembarking help, escort through the airport, and access to an ambulift for those unable to use stairs. Passengers with hidden disabilities, visual or hearing impairments, or temporary injuries can also request tailored support. Mobility aids and medical equipment can often be brought onboard or stored in the hold free of charge with prior notice.
On the day of travel, arrive at the airport at least two hours before your flight. Head to the SpecialAssistance desk in the terminal, where staff will confirm your request and provide the necessary help through check-in, security, and boarding. If you’ve booked assistance, but don’t check in at this desk, delays may occur.
For passengers traveling with service animals, such as guide dogs, advance notice and documentation are required. Ryanair accepts trained assistance dogs on many routes in accordance with EU and international regulations.
If you're traveling with a companion who is there to assist you, Ryanair aims to seat you together. While the companion needs to pay for their own ticket, there are no additional charges for selecting adjacent standard seats for accessibility reasons.
Keep in mind that the airport is typically responsible for providing the actual assistance, while Ryanair facilitates the arrangements. For questions or changes, you can contact the airline through their customer support channels, including live chat, phone, or the SpecialAssistance section on the Ryanair website.
By understanding the process and booking in advance, passengers can take full advantage of the services available through Ryanair Special Assistance and travel confidently, knowing their needs will be met every step of the way.