2015 REIA National Awards for Excellence

Celebrating excellence in the real estate profession

2015 NATIONAL AWARDS FOR EXCELLENCE

Congratulations to all Winners of REIA National Awards for Excellence

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Contents

President’s Message

14

About the Sponsors

14

About the Awards

16 RE IA Na tio

Awards

nal Aw ard

Hall of Fame

19

Large Residential Agency of the Year

20

Medium Residential Agency of the Year

22

Small Residential Agency of the Year

23

Commercial Agency of the Year

24

Residential Salesperson of the Year

25

Commercial Salesperson of the Year

25

Achievement Award

26

Communications Award

26

Corporate Support Person of the Year

27

Buyer’s Agent of the Year

27

Innovation Award

28

Community Service Award

28

Commercial Property Manager of the Year

30

Residential Property Manager of the Year

30

Business Broker of the Year

32

Finalists

35

Profiles

61

nce 201 5

18

s for Exc elle

President’s Awards

REA L ES OF A U S TAT E I N TRA STI LIA TUT E

Celebra t in the ing exc ellenc e rea l es tate pr ofession

201 5 NAT ION AL A FOR WAR EXC D ELL ENC S E

Produced by:

Phone: 1800 222 757 Fax: 1800 063 151 Email: publications@crowtherblayne.com.au Advertising Sales: Tim Evans, Ally Lazogas, Vivianne Reiss Production Coordinator: Brooke Travers Editor: Samantha Regan Layout: Carol Taylor Printed by: Newstyle Printing

12 / CONTENTS REIA AWARDS 2015

© This publication is copyright. No part of it may be reproduced, stored in a retrieval system or transmitted in any form or by any means, including electronic, mechanical, photocopying, recording or otherwise, without the permission of the Real Estate Institute of Australia.

Readers are advised that the publisher or the REIA cannot be held responsible for the accuracy of statements made in advertising and editorial, nor the quality of goods and services advertised. While every reasonable effort has been taken to ensure the accuracy of the information contained in this publication, the publisher and REIA take no responsibility for those relying on the information.

The publisher and the REIA disclaim all responsibility for any loss or damage suffered by readers or third parties in connection with the information contained in this publication.

President's Message Welcome to this is the 10th National Awards for Excellence.

REIA is very pleased to be able to host this incredible event in the fine city of Perth. This year the competition has been tighter than ever. We are particularly pleased to see the return of NSW this year following the establishment of REIA’s Affiliate Council in NSW. This council continues to grow and now features LJ Hooker, The Professionals, First National, the Estate Agents Cooperative and Defence Housing Australia.

The awards recognise excellence in the profession and the outstanding contributions of all of those within the sector from agents to property managers and buyers’ agents. It is wonderful to be able to host such fine events that reward innovation, community service and above all, professionalism.

A heart felt congratulations to all of the winners and finalists. We hope you continue to excel in your profession and encourage your colleagues to strive to an equally high standard.

I would also like to thank the 31 Award judges for volunteering their time and commitment.

Our judges have busy lives and they take on the commitment of judging in addition to their professional lives. Quite simply we couldn’t do it without you.

And finally, I’d like to thank the Awards sponsors for their incredibly generous support that helps ensure that the awards can continue. This year’s sponsors include: Terri Scheer, Direct Connect, Deposit Power, Rockend, Printforce and Top Snap photography. Your commitment to excellence in the profession is deeply appreciated.

Neville Sanders REIA President

TERRI SC H E E R

DIRECT CONNECT

Gold

Gold

Terri Scheer is Australia’s leading landlord insurance specialist.

Our policies can protect you from the risks caused by tenants that standard building, home and contents insurance may not cover. Best of all, if things turn a bit grey and your tenants default or cause damage, Terri Scheer will help make sure that you will not be out of pocket. Insuring more than 180,000 Australian investment properties, our Landlord Preferred Policy, Landlord Residential Building Policy and Scheer Short Stay Policy (for Landlords of short term or holiday rental properties) are all complemented by friendly personal service and support. If you would like to discuss Landlord Insurance with one of our Business Relationship Managers, please call us on 1800 804 016.

Direct Connect is more than just a moving services company.

We are a team of dedicated people that are driven by the need to make a difference. A difference for your customers by making their move our first priority when connecting their utilities, and a difference for our agents by providing our service guarantee that is matched by one of the best commission and reward programs in the industry. Our job is to ‘make moving easy’ and as a result, Direct Connect follows every gas and electricity connection through to completion through our integrated systems and our dedicated Quality Control teams.

We are also offer our agents a reloadable VISA Card which will conveniently convert your commission reward points into cash at over 17 million outlets around the globe.

14 / PRESIDENT’S MESSAGE & SPONSORS REIA AWARDS 2015

RO C KE N D

PRINT FORCE

Silver

Bronze

Rockend, the leader in property software, has provided property solutions to real estate agents and strata managers in Australia and New Zealand for 35 years. With a client base of over 4500, over 15,000 industry professionals trust Rockend not only as a software provider but also as a business partner.

Rockend develops and supports four core products; REST Professional (property management), fileSMART (electronic document management), STRATA Master (strata management) and Property Tree; Australia’s first cloud based property management application. We’re here for the long term and enjoy helping you as your business grows. If you think like us, contact us at www.rockend.com.au

As event sponsors, Printforce is proud of its long association with the Australian Real Estate Industry and there is no other name more endorsed by Agents than Printforce.

D EP O SI T P O W E R

T OP SNA P

Silver

Bronze

Deposit Power allows you to purchase a home or invest in property without having to provide the deposit in cash.

A Deposit Power Guarantee is a substitute for the cash deposit required when purchasing a residential property you simply pay the full purchase price at settlement.

Top Snap is a leading international real estate visual marketing franchise group, with professional photographers and visual artists in most major metropolitan areas in Australia and New Zealand. Our clients include real estate professionals, home owners, builders, architects, interior designer and property developers. Through the proprietary online cloud platform “Genie Pro” Top Snap has processed over 900,000 images for over 80,000 property marketing campaigns to date….and counting.

In addition to high quality daylight, dusk, elevated or aerial photography, Top Snap can maximise the impact of all campaigns with a professional suite of visual marketing tools which include 360-degree virtual tours, standard/coloured/textured/ interactive or 3D floor plans, virtually furnished rooms, copywriting and online video tours. Our product portfolio continues to expand further with cutting-edge next-gen visual marketing services on board driven through mobile and virtual platforms.

• The largest range of real estate products under the one roof • Products include Next Day Brochures, Property Cards, Magazines, Photo Signboards, Letterbox Droppers and your complete range of Corporate Business Card and Stationery options.

• A unique job tracking system, including a new iPhone app which allows members to follow their orders With a reputation of quality, speed and reliability, Printforce has the resources and product range to complement agents in every way. Our offices are located throughout the country and a dedicated Account Management team is always ready to service all your needs.

PRESIDENT’S MESSAGE & SPONSORS / 15 REIA AWARDS 2015

ABOUT THE AWARDS

2014 AWARDS CATEGORIES

Since 1924, the Real Estate Institute of Australia (REIA) has worked to represent the interests of the real estate profession.

REIA’s members are the state and territory Real Estate Institutes (REI), through which approximately 80 per cent of real estate agencies and licensed agents are collectively represented.

President’s Awards

As a politically non-aligned organisation, REIA’s main role is to provide researched and well-informed advice to the Federal Government, Opposition, media and the public on a range of issues affecting the profession and the housing market.

REIA has an excellent reputation as the most credible source of knowledge and considered opinion regarding the commercial and residential property markets in Australia.

REIA also publishes property market statistics and analysis and has done so for several decades. Publications currently available to stakeholders are the Adelaide Bank/REIA Housing Affordability Report and the Bendigo Bank/REIA Real Estate Market Facts.

The President’s Awards recognise individuals’ outstanding contributions to the real estate profession over an extended period. The selection of nominees by REIs is at the discretion of each REI.

Large Residential Agency of the Year This award recognises excellence in agency practice in the residential sector, where an agency employs 21 or more people.

The agency may have multiple offices in one city or regional location, but may not be a multiple city or national franchise group.

Medium Residential Agency of the Year This award recognises excellence in agency practice in the residential sector, where an agency employs between 10 and 20 people, and is a business with a single location.

Small Residential Agency of the Year The National Awards for Excellence Since 2006, REIA has presented the National Awards for Excellence to highlight the achievements of Australia’s real estate leaders. The Awards are an opportunity for the profession to celebrate its achievements and recognise the most outstanding practitioners at a national level.

This award recognises excellence in agency practice in the residential sector, where an agency employs 10 people or fewer and where the business entity operates from a single or sole location.

Commercial Agency of the Year This award recognises excellence in agency practice. It covers the commercial sector, including small, medium and large agencies.

The agency may have multiple offices in one city or regional location, but may not be a multiple city or national franchise group.

Residential Salesperson of the Year This award recognises excellence in selling and is intended for individuals rather than agencies. It covers individuals working as principals, licensed agents or sales consultants in the residential sector, small, medium and large agencies and independent or franchise agencies.

Acknowledgement to the trophy artist April Davison is a Perth based installation artist, never ignoring the space and the context for which her art will be sited.

A particular emphasis of research is in the progression of movement and how an installation work compresses and contracts according to how and where it is seen from. Her work also considers how people navigate in and around threshold typology spaces and how art can engage with this.

Robust materials such as steel, corten and timber (typical of the construction industry) are a frequent palette drawn from, balancing their strong character with delicate and careful detailing. It is through a background in architecture that April is able to negotiate how and where art can play a vital role in harmonizing a new or old space.

April Davison

16 / ABOUT THE AWARDS REIA AWARDS 2015

Commercial Salesperson of the Year This award recognises excellence in selling and leasing, and is intended for individuals rather than agencies. It covers individuals working as principals, licensed agents or sales consultants in the commercial sector, small, medium and large agencies and independent or franchise agencies.

Achievement Award This award recognises excellence amongst newcomers to the profession (within two years of date of initial licensing or registration) in either the residential or commercial sectors.

ENTERING THE NATIONAL AWARDS FOR EXCELLENCE To be eligible to participate in the News Corp Australia REIA National Awards for Excellence, entrants need to have won the particular category that they wish to nominate for at their state or territory level. To find out more about participating in your state or territory Real Estate Institute Awards in 2015, contact details are below:

Real Estate Institute of the Australian Capital Territory (REIACT)

Communications Award

16 Thesiger Court, Deakin ACT 2600

This award recognises excellence in marketing, advertising or communications. Nominees must be agencies, not individuals.

Phone: 02 6282 4544 | Fax: 02 6285 1960

Innovation Award

Real Estate Institute of Queensland (REIQ)

This award recognises innovation in the profession.

21 Turbo Drive, Coorparoo QLD 4151

Community Service Award This award recognises the outstanding contribution of individuals or agencies involved in community service.

Commercial Property Manager of the Year This award recognises excellence in property management in the commercial sector and is intended for individuals rather than agencies. It covers individuals working in small, medium and large agencies and independent or franchise agencies.

Email: reiact@reiact.com.au

Phone: 07 3249 7347 | Fax: 07 3249 6211 Email: reiq@reiq.com.au

Real Estate Institute of the Northern Territory (REINT) Unit 3/6 Lindsay Street, Darwin NT 0801 Phone: 08 8981 8905 | Fax: 08 8981 3683 Email: info@reint.com.au

Real Estate Institute of Western Australia (REIWA)

Residential Property Manager of the Year

215 Hay Street, Subiaco WA 6008

This award recognises excellence in property management in the residential sector and is intended for individuals rather than agencies. It covers individuals working in the residential sector, small, medium and large agencies and independent or franchise agencies.

Phone: 08 9380 8222 | Fax: 08 9381 9260

Corporate Support Person of the Year This award recognises excellence amongst support staff in either the residential or commercial sectors. It is for individuals rather than agencies.

Email: admin@reiwa.com.au

Real Estate Institute of South Australia (REISA) 249 Greenhill Road, Dulwich SA 5065 Phone: 08 8366 4300 | Fax: 08 8366 4380 Email: reisa@reisa.com.au

Real Estate Institute of Victoria (REIV) 335 Camberwell Road, Camberwell VIC 3124

Buyer’s Agent of the Year

Phone: 03 9205 6666 | Fax: 03 9205 6699

This award recognises excellence in buyer’s agency practice, and is intended for individuals rather than agencies.

Email: reiv@reiv.com.au

Business Broker of the Year

33 Melville Street, Hobart TAS 7000

This award recognises excellence in business broking and is intended for individuals rather than agencies.

Phone: 03 6223 4769 | Fax: 03 6223 7748

Real Estate Institute of Tasmania (REIT)

Email: admin@reit.com.au

Affiliate’s Council of NSW LJ Hooker Estate Agents Cooperative First National Professionals Defence Housing Australia

ABOUT THE AWARDS / 17 REIA AWARDS 2015

Winner

R E I A P R E SIDENT ’S AWA RD

Rob Druitt 18 / WINNERS REIA AWARDS 2015

Celebrating excellence in the real estate profession Rob Druitt is Principal and Licensee of First National Real Estate Druitt & Shead in the Perth suburb of Doubleview, as well as an award-winning licensed auctioneer. He has been a REIWA member since 1992, served on and chaired various institute committees, and was REIWA president from 2006 to 2009.

Rob frequently contributes market updates in the media, including weekly radio appearances, and has volunteered since the 1990s as judge or auctioneer for numerous industry and community events. He often presents at industry forums and conferences, and assists or administers various charities.

Hall of fame Simon Pressley As Managing Director of Propertyology and three-time Australian (REIA) Buyer’s Agent Of The Year, Simon Pressley is passionate about helping everyday Australians to build a sustainable lifestyle through astute property investment decisions. Simon is renowned for challenging conventional wisdom to help people have a smoother journey to a better destination. A strong lateral thinker and a thought leader, Simon spends several hours every day studying the property economics of Australia’s towns and cities. His strong and passionate opinions are often featured in the media. Providing advice for mumand-dad investors, Propertyology’s services include negotiating the purchase of investment properties in strategically chosen locations all over Australia, finance, and strategic portfolio building. Simon has a very clear vision for Propertyology to be Australia’s premier property investment services business.

WINNERS / 19 REIA AWARDS 2015

Winner

L A R G E R E SI D E N TIA L A G ENCY OF T HE YEA R

NELSON ALEXANDER Since 1971 Nelson Alexander has stood for the best possible professional conduct within the real estate industry as the only means to achieve consistently outstanding results. The company’s core values are based on unity and teamwork, and its unique structure allows the team to work together to share ideas, knowledge and experience in order to deliver exceptional results.

Nelson Alexander’s connection with local communities runs deep within the company’s culture and they are proactive in delivering meaningful responses to the needs of worthwhile causes through the Nelson Alexander Charitable Foundation. Pictured here with REIV CEO, Enzo Raimondo (middle).

Sponsored by

20 / WINNERS REIA AWARDS 2015

Winner

M E D I U M R E SI D E NT IA L A G ENCY OF T HE YEA R

EXPLORE PROPERTY With over 200 years combined experience in Townsville real estate, Explore Property have grown to become the largest independent real estate agency in North Queensland, with a network of sales agents and property managers that covers the entire Townsville region. A successful real estate transaction depends on your ability to assemble the right team. From buying and selling to appraisals, mortgage financing and rentals, top experts at Explore Property offer timely answers to today’s questions about all things real estate in Townsville. Explore Property offers customised resources to guide you skilfully from beginning to end.

Sponsored by

22 / WINNERS REIA AWARDS 2015

Winner

S M A L L R E SI D E N T IA L A G ENCY OF T HE YEA R

EAST ARNHEM REAL ESTATE East Arnhem Real Estate was established in 2011. They are a boutique agency located in the remote Northern Territory coastal town of Nhulunbuy on the Gove Peninsular in East Arnhemland. The nearest city is located 1020km away via unsealed roads that are impassable during the wet season. Operating on aboriginal lands, our clients include indigenous corporations, national companies and three tiers of Government. Our mission is to add value to our community in everything we do and grow capacity through our reputation. Our values are culture, communication, empathy and innovation.

Sponsored by

WINNERS / 23 REIA AWARDS 2015

Winner

C O M M E R C I A L A G ENCY OF T HE YEA R

CBRE CBRE is a market leading property services firm, dedicated to delivering end-toend solutions for clients across the property spectrum. The depth and breadth of the platform is one of their key strengths, with a range of services including sales and leasing, valuations, property management and advisory services.

They also have dedicated teams specialising in agribusiness, debt and equity origination, sustainability and depreciation. CBRE has been operating within the Victorian market for over 80 years and has established itself as one of the leading commercial property services firms. Senior Managing Director, Cameron Grier, leads the 300-strong team.

24 / WINNERS REIA AWARDS 2015

Winner

RES I D E N T I A L SA L E S PERSON OF T HE YEA R Mark Di Giulio Barry Plant Manningham A marketing graduate with extensive retail sales experience, Mark was destined for success when he opted to pursue his career in real estate. Energetic and totally focused on his clients’ needs, Mark is a firm believer in the merits of consultation during every phase of the selling process. Mark shares the Barry Plant commitment to service excellence and says, “The company has become a leading real estate network through its ethical approach to doing business, outstanding public image and consistently maintaining high standards.”

Winner

C O MM E R C I A L SA L E S PERSON OF T HE YEA R Ryan McGinnity CBRE Ryan is an Associate Director of the CBRE Hotels department in Perth, Western Australia and is a Licensed Real Estate Agent and Licensed Valuer in Western Australia. Ryan specialises in the sale of city hotels and pubs, country pubs, caravan Parks, holiday resorts and motels. As well as tourist and leisure related property, Ryan is heavily involved in the sale of development land within the Perth metropolitan area and country Western Australia.

WINNERS / 25 REIA AWARDS 2015

Winner AC H I E V E M E N T AWA R D

Renee Bink Independent Property Management Renee started working at Independent Property Group in May 2012 in the strata department of the agency. Whilst there she completed training on strata legislation and managed a portfolio of unit plans.

In May 2013 she made the transition into the property management department, as she had originally wanted to be a property manager, however took the opportunity to get a feel of the real estate industry in strata first. Renee quickly excelled through training and now manages a portfolio of 151 properties for her 129 owners. She consistently strives to better her role, by providing excellent customer service and furthering her knowledge on a daily basis.

Winner

C O MM U N I C AT I O N S AWA RD Toop&Toop Toop&Toop was founded by Anthony and his wife Sylvia Toop in 1985 and is now run by daughters, Genevieve and Suzannah Toop.

Toop&Toop is the largest independently owned agency in South Australia and operates out of six offices across metropolitan Adelaide and the Fleurieu Peninsula. Toop&Toop are the market leaders in South Australia and position themselves as South Australia’s Premier Real Estate Agency. Toop&Toop focus on 100 core high-end suburbs and currently hold top market share in these areas, they focus on a total of 200 suburbs.

26 / WINNERS REIA AWARDS 2015

Winner

C O RP O R AT E SU P P O RT PERSON OF T HE YEA R Amy Wolter Place Estate Agents Amy handles an incredible role at Place with responsibility for the functionality of both the IT and Human Resources departments.

Amy has worked herself up through the ranks at Place to a critical senior role in the business and particularly enjoys working within such a vibrant organizational culture. Place values its staff first and foremost, and it is this sensational work environment that has been a key factor in Place’s success. Amy has been entrusted with overseeing the HR component of the business, including recruitment and staff satisfaction, while aiding the evolution of the sought after Place work culture. Technology has also been at the forefront of Place’s organizational culture since commencing in 2002 and it has been Amy who has handled and driven this area of the business.

Winner

B U Y ER S’ A G E N T O F T HE YEA R Kent Cliffe Momentum Wealth Kent Cliffe is a Buyer’s Agent at Momentum Wealth who started in real estate at seventeen and continued his education by completing a Bachelor in Economics at the University of Western Australia.

Kent has purchased a range of properties from a $303,000 unit to a shopping centre. He uses his youth to his advantage by developing and implementing sophisticated technology based solutions to keep his property investors ahead of the market. He has carved out a Buyer’s Agency niche in securing high performing investment properties and can demonstrate a proven track record of outstanding results.

WINNERS / 27 REIA AWARDS 2015

Winner I N N O VAT I O N AWA R D

Distinct Property Management Distinct Property Management is a family owned Canberra based Agency specialising in Property Management. Launched in 2012, Distinct has developed its own end-to-end property management software platform that delivers improved transparency and accountability for both Landlords and Tenants. Distinct has introduced innovative self-service functions that significantly reduce the amount of time a property manager spends on a property while improving customer outcomes and tenant satisfaction. With a full-time staff of five, Distinct has doubled its portfolio under management year on year since opening. Distinct is focussed on changing the way property management services are delivered and consumed.

Winner

C O MM U N I T Y SE R V I C E AWA RD Nelson Alexander Since 1971 Nelson Alexander has stood for the highest possible levels of professional conduct within the real estate industry as the only means to achieve consistently outstanding results.

Their core values are based on unity and teamwork, and their unique structure allows them to work together to share ideas, knowledge and experience in order to deliver exceptional results.

Their connection with the local communities runs deep within the company’s culture, and they are proactive in delivering meaningful responses to the needs of worthwhile causes through the Nelson Alexander Charitable Foundation.

Sponsored by

28 / WINNERS REIA AWARDS 2015

PASCOE VALE

PRESTON

KEILOR EAST COBURG ESSENDON BRUNSWICK ASCOT VALE

IVANHOE

NORTHCOTE CARLTON NORTH FITZROY

KEW

COMMERCIAL

Excellence is our standard.

Whatever your property goals are within the inner suburbs of Melbourne, Nelson Alexander has a track record of delivering exceptional results.

We are the market leader in our community and more people choose Nelson Alexander because of our unique, wholly owned structure and approach. The experience, insights and capabilities of every one of our 250 team members is accessible and can be interchanged across our 13 offices and their surrounding suburbs.

We are one of Melbourne’s most trusted and reputable agencies, call us today for all your sales, leasing, commercial or project marketing needs.

AWARDED: REIV 2014 Large Residential Agency of the Year REIV 2014 Community Service

nelsonalexander.com.au

Winner

C O MM E R C I A L P R O P E RT Y M A NA G ER OF T HE YEA R Ian Lambert Ray White Commercial – Adelaide Asset Management Ian has had over 30 years experience in virtually all aspects of the Commercial Real Estate industry including Sales, Leasing, Project Management and Marketing, Consultancy and Property Management. During his career he has held managerial and directorship positions with both local and international real estate organisations. Ian heads the Property Management Division of Ray White Commercial Adelaide and supervises all management issues including the sale of portfolio properties and the leasing of vacant tenancies. Ian is immediate past chairman and member of the Commercial and Industrial Committee of REISA.

Winner

RES I D E N T I A L P R O P E RT Y M A NA G ER OF T HE YEA R Dylan Emmett Lucas Real Estate Dylan Emmett joined Lucas Real Estate in 2010 and brings a depth of knowledge gleaned from in excess of 14 years’ experience in all facets of the Real Estate industry. With a passion for property management and customer service, Dylan accepted the challenge of further developing our Property Management business and in January 2013 was appointed as a Director of Lucas Real Estate.

Providing an unparalleled customer experience and a specialised management service throughout the inner urban areas of Melbourne, Dylan is renowned for his no-nonsense approach and enjoys an excellent reputation within the industry, being recognised as both the 2014 REIV Residential Property Manager of the Year (Principals) and the ARERA Australasian Property Manager of the Year. Away from work, Dylan loves to indulge in his favourite sport, fishing, whenever he has the time.

Sponsored by

30 / WINNERS REIA AWARDS 2015

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Winner

B U S I N E SS B R O K E R O F T HE YEA R Simon Winter Raine & Horne Corporate Business Sales After a long career in business Simon has now been selling businesses in South Australia for almost 19 years. Simon holds an Economics Degree, a Master Degree in Business, is a Certified Practicing Accountant, a Certified Practicing Valuer and does regular presentations to the accounting and valuation fraternity. He is qualified to dissect and analyse businesses and has the experience and empathy to understand them. Simon appreciates how difficult operating a business can be, the necessity to embrace change, the need to absorb technology, the importance of total commitment and for many the gut wrenching struggle to survive. He knows that success in small business is never convenient or easy. In the ten years that the Awards for Excellence have operated in South Australia, Simon has been a finalist every year, has won the state award six times and also won the REIA Award for Excellence in 2013.

32 / WINNERS REIA AWARDS 2015

Together, we can change the world.

The real estate industry is changing rapidly and the traditional business model is in decline. Most agencies are looking for a point of difference - a new way of doing business that centres on the needs of the client. Independent Property Group is amongst the first to respond to the changing industry with our new partnership model.

A new way of thinking, and a new way of doing business, the partnership model is an innovative supportive model that ensures a business owner can spend their time doing what they do best, looking after people - their clients and their staff, and leaving everything else to their new business partner.

Aligning with us is about more than just inheriting a brand. You’ll gain access to decades of award winning industry experience, cutting-edge processes, and a full spectrum of real estate and corporate services.

With access to the best practices in real estate, your business will have everything it needs to step up to a whole new level. So why not take advantage of this premium opportunity to join one of Australia’s leading agencies?

And even if this doesn’t have global consequences, at least your world can change for the better.

If you would like to find out more about our partnership opportunities, please contact Stan Platis on 0418 623 437 or email stan.platis@independent.com.au.

New is exciting.

New is unexpected.

New is that moment of stunned silence when you first see it.

THIS IS THE NEW LEXUS

New is intuitive technology that makes everything effortless.

New is luxury that you have never experienced.

New says, look at me.

And new never cares what other people think.

Introducing the all-new Lexus NX Crossover.

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Finalists

R E IA PRESIDENT ’S AWA RD SA – Oren Klemich

As Founder and Managing Director of Klemich Real Estate, Oren Klemich is one of Adelaide’s most skilled and well-known auctioneers and real estate identities. A former board member and past President of the Real Estate Institute of SA, Oren is also a member of the Society of Auctioneers and Appraisers. After two decades of hard work and providing sound advice, Oren is proud of the long-term client relationships established during this time. In 2014, he won the prestigious Sir Robert Torrens Award for Service to the South Australian Real Estate Industry.

TAS – Phillip Bushby Phillip joined the Bushby Property Group in December 1969 and has been a Director since 1981. He has held many industry positions, including being appointed to the state’s licensing body and the Real Estate Scholarship Board. Over his lengthy career in real estate Phillip has been Chairperson for the Australasian Senior Auctioneers Championship, State President of the Real Estate Institute of Tasmania and National President of the Real Estate Institute of Australia. In 2014, Phillip was awarded the REIT President’s Award for his 45 years of service to the real estate industry.

L A R G E R E SI D E NT IA L A G E N C Y O F T H E YEA R

Sponsored by

NSW – Wiseberry Heritage, Charmhaven & Wyong The sales team at Wiseberry Heritage, Charmhaven & Wyong pride themselves on being the Central Coast’s best negotiators. For the first 10 months of 2014 the agency achieved a massive 682 sales and received multiple accolades from the NSW REIA. Wiseberry offers a unique family culture, with a sales team of 24 agents and growing, backed by a dedicated administration and marketing department, resulting in a fantastic office atmosphere. This is then passed on to clients as the team works tirelessly to achieve the very best sale price for their homes.

REIA FINALISTS / 35 REIA AWARDS 2015

Finalists

ACT – Independent Property Group Independent Property Group is Canberra’s largest real estate agency, incorporating over 170 highly skilled and experienced staff in sales, property management, strata management, finance and marketing. Independent’s focus on employee recognition, professional development and personal empowerment has enabled them to pursue their goal of becoming the employer of choice in this highly competitive industry.

Innovative communications strategies, client-focused programs and multi-disciplined service teams have allowed Independent to add value to all areas of customer experience and client service.

NT – Elders Real Estate Darwin, Palmerston & Virginia Elders Real Estate has been operating since 1839 and is one of the largest established real estate firms. Elders employs more than 50 full-time staff, many of whom are licensed property professionals providing services throughout the Northern Territory in the Darwin, Palmerston and Virgina offices. Elders Real Estate place strong emphasis on research and multi-disciplinary professionalism, offering a broad range of real estate and property services encompassing residential sales and marketing, project consulting and marketing, residential property management, commercial property sales, and leasing and management.

SA – Toop&Toop Toop&Toop was founded by Anthony Toop and his wife Sylvia in 1985 and is now run by their daughters, Genevieve and Suzannah. It is is the largest independently owned agency in South Australia and operates out of six offices across metropolitan Adelaide and the Fleurieu Peninsula, specialising in the mid to high-end real estate market. The company has the top market share for the 100 suburbs in their core area and over the years Toop&Toop have received recognition not only in real estate, but also outside the industry for customer service, quality assurance and business excellence.

TAS – Bushby Property Group With the celebration of Bushby Property Group’s 100th year of service to the Launceston community this year, it is now regarded as the oldest continuously operated family real estate business in Tasmania. Led by Directors Phillip Bushby, Mark Bushby and Eric Andersen, Bushby has worked hard to build trust through its ongoing commitment to fair, honest and successful real estate sales and rentals. This is all based on the principle of ‘success built on trust’ and it underpins every one of Bushby’s achievements. For the past century, the Bushby name has been synonymous with excellence in real estate.

WA – Momentum Wealth Momentum Wealth is a full-service property investment consultancy group based in Perth. The agency’s core focus is on helping clients achieve their property goals by assisting them in the strategic selection, acquisition and management of investment properties. Core property services include buyer’s agency and property management.

As exclusive buyer’s agents, Momentum Wealth does not sell any property. Through understanding client needs and applying a highly developed real estate investment strategies, the agency strives to deliver maximum returns for its clients in the shortest timeframe possible.

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Finalists

QLD – Place Estate Agents 2014 stands out as our most successful year in business to date. We had some major achievements including unprecedented growth in sales to $1.5 billion; and we launched the revolutionary Place University smart phone app and experienced over 23.5 per cent staff growth. We refocused on our strength – marketing – and consequently increased exposure in key advertising mediums by over 80 per cent and emerged as a leading industry voice. Our business is based around six pillars for success; leadership, marketing, training, support, technology and culture. This structure allowed us to achieve a number of significant sales, including the highest residential sale in Brisbane for the last financial year.

MEDIUM RESIDENTIAL AGENCY OF THE YEAR

Sponsored by

NSW – LJ Hooker Concord Long term Director; Ben Horwood launched the office in May 2005, having previously been a successful local sales agent and manager for nearly five years. Today LJ Hooker Concord are the most active agents in their local market and have a number of network awards to outline their success and rapid growth. LJ Hooker Concord’s success is founded on the talent of quality people, on their commitment to knowing the market, on their undivided focus on Concord and surrounds, their focus on proactive customer service and their innovative approach to property sales and management.

ACT – McGrath Dickson McGrath Estate Agents aim to be the best. They strive to shine in every area of business, continually reinventing as they find better ways to achieve their clients’ goals.

While their main focus is selling and managing residential property, they have a range of complementary services to make it easier for you to do business. As well as their residential and property management teams, they offer expert help in the areas of home loans, project marketing, investment sales and commercial sales & leasing. They want the process of buying and selling to be an exciting, seamless experience for you.

SA – Timms Real Estate Adam and Valerie Timms are the founders and owners of Timms Real Estate, located at Somerton Park, Christies Beach and Blackwood. They endeavour for excellence in all areas of their business and have hand picked their staff to ensure that their ethics and customer service standard are echoed in each department by providing a unique specialist approach to selling and renting property. They attribute their success to their loyal client base and the amazing team that operate around them. Team Timms provides a fresh approach to marketing property and ensure, that like their green penguin ‘Timmy’, each property will stand out from the crowd.

FINALISTS / 37 REIA AWARDS 2015

Finalists

TAS – Charlotte Peterswald for Property Charlotte Peterswald for Property is an award-winning agency with a tradition of excellence, a passion for innovation and informed expertise. Offering comprehensive real estate solutions to buyers, sellers, investors and developers their sphere of influence in the Tasmanian property market focuses on prestige, affordable, lifestyle and semirural commuter properties in Southern Tasmania. Every consultant within the team is an established professional with a friendly but highly motivated approach. They are proudly “boutique” with a highly personalized approach to every transaction and the team prides itself on establishing long term relationships built on trust, respect and first class customer care.

VIC – Melbourne Real Estate Their track record speaks for itself but they never rely on it. Staying fresh, learning from project to project keeps them at the forefront of the industry. Their ability to sell is only benchmarked by an ability to deliver results. This requires focus and attention to detail.

“Selling is a transfer of enthusiasm” - Peter Hooymans. The property management team deliver a complete online solution ensuring the highest rentals, zero vacancy with video marketing and video condition reports. It’s the next generation of property management.

Service, systems and online technology that quite simply, are game changers.

WA – Real Estate 88 Realestate 88 is a fresh offering in the Perth real estate market. They are a sophisticated boutique real estate company. Real Estate 88 operates only in specially selected metropolitan and lifestyle locations where savvy, discerning clientele appreciates premium, boutique identity and unique points of difference. They strive to shine in every area of business, continually reinventing as they find better ways to achieve their clients’ goals. They value their clients understanding that good working relationships need care and consideration. As they continue to develop and grow, they continue to be enthusiastic, optimistic and grateful for your support.

SM A L L R E SI D E NT IA L A G E N C Y O F T H E YEA R

Sponsored by

NSW – Jordans Crossing Real Estate John is a Licenced Real Estate Agent, Business Agent & Stock & Station Agent with around 40 years’ experience in the real estate industry and over 12 years managing his growing business, Jordans Crossing Real Estate. John enjoyed the process of buying his first home in the early 1970’s so much that he knew his future would be successfully marketing homes and land to interested buyers. John uses his knowledge and experience to provide leadership to the team and encourages team discussion and sharing of ideas to ensure that properties are promoted to their fullest potential.

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East Arnhem Real Estate was established in 2011. We are a boutique agency located in the remote Northern Territory coastal town of Nhulunbuy on the Gove Peninsular in East Arnhemland. Our nearest city is located 1020km away via unsealed roads that are impassable during the wet season. Operating on aboriginal lands, our clients include indigenous corporations, national companies and three tiers of Government. Our mission is to add value to our community in everything we do and grow our capacity through our reputation for best practice, reliability and results for all stakeholders. Our values are culture, communication, empathy and innovation.

Address PO Box 604 Nhulunbuy NT 0881 Mobile 0438 898 222 Phone (08) 8987 2209 Email hannah@eare.com.au ABN 146 0392 2890 Web www.eare.com.au

Finalists

ACT – Cream Residential Cream Residential formally known as Cameron Real Estate was relaunched in July 2013.

Originally considered to be a local boutique agency, the change in name was brought about to reflect a need to become a more competitive and relevant agency within the market place that could compete with larger agencies in terms of what it could offer sellers in terms of brand and services when it came to marketing. Cream Residential is a state of the art office offering the latest in technological services, leading the way in both sales and property management.

SA – Gary J Smith Glenelg Gary J Smith Glenelg is part of the boutique real estate group Gary J Smith We’re Home.

Gary Smith founded the company in 1970 and today Gary still owns and operates three offices. The Glenelg office specializes in Beachside Real Estate along Adelaide’s coastline, represented by the most experienced sales team in the Bay, with nearly 100 years combined experience. The office also boasts a strong property management division with unparalleled service levels. The company’s philosophy is that “Home” is where you feel welcome, safe and loved. This shapes the way they work, support staff and treat their clients.

TAS – Sims for Property Sims for Property is Tasmania’s premier boutique real estate agency. Offering to its client’s exceptional and professional service, they strive to not only meet client expectations but to exceed them and ensure that their experience is both profitable and totally satisfying.

They understand that buying or selling a home or investment property is one of the biggest decisions anyone will ever make. Sims for Property is not just another real estate agency. They pride themselves on being different in many positive ways that gives their clients a significant edge when buying or selling a home or investment property.

VIC – Noel Jones Mitcham Mitcham is an exciting vibrant suburb occupying approx. 6.8 km2, within the borders you will find diverse activities and interests to pursue with enthusiasm. Commencing with the beautiful Yarran Dheran Reserve, a serene bushland park located on the banks of the Mullum Mullum creek. Nature lovers will appreciate the 7.2 hectare sanctuary home to an abundance of wildlife and bird life. Director Matthew Scafidi is passionate about Mitcham considering he has lived in the area for over 21 years.

QLD – Urban Property Agents Urban Property Agents is a team of vibrant guys and gals who truly care about clients.

At Urban, they do things a bit differently. Whether you’re buying, selling or renting, you’ll feel the love from their team. What’s love got to do with it? Everything when they’re taking care of your property, and maximising its value! Headed up by their ‘Chief Matchmakers’ Daniel Argent & Ranita Patel (who also happen to be REIQ Salesperson of the Year 2010 & REIA Property Manager of the Year 2013), the Urban team redefines excellence in Real Estate.

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adelaide.ljhcommercial.com.au

Finalists COMMERCIAL AGENCY OF THE YEAR

NSW – LJ Hooker Commercial Silverwater The Silverwater office has been in operation now for 19 years headed up by Directors Marcel Elias, John Tanna and Paul McInerney. The team have a combined experience of some 99 years in the industrial property sector within the Sydney Metropolitan Region.

They were delighted upon receiving the REIA award as all within the business have put in a collective effort that has led to a significant increase in sales, leasing and management activity. They now remain firmly focused on the rolling twelve months ahead where we remain determined to replicate and improve on our recent successes.

ACT – CBRE CBRE Canberra is a market leading commercial property services firm, dedicated to delivering end-to-end property solutions for clients across the property spectrum. The depth and breadth of their platform is one of their key strengths, with a range of services including sales and leasing, valuations, property management and town planning. The team is also passionate about the community in which they work and are involved in a range of volunteer programs and sustainability initiatives.

NT – Knight Frank (Northern Territory) Knight Frank (Northern Territory) services the needs of Corporate, Institutional, Government and Private Investors, Owners, Tenants, Buyers and Sellers of Commercial and Residential Property throughout the NT. They make certain to understand the clients’ needs and work hard at building lasting relationships that bring ongoing value to both sides. They offer a powerful mix of property, financial management and related consulting services with a clear understanding of business objectives and issues that drive property decisions. They pride themselves in the quality of their strategic and commercial market advice and market intelligence in the local residential and commercial property scene.

SA – LJ Hooker Commercial Adelaide LJ Hooker Commercial Adelaide is led by a trio of directors whom utilise more than 75 years of combined experience in commercial transactions. The experience of its executive has filtered through to its team of sales, leasing and property management specialists. During the last 26 years, the office has positioned itself as not only Adelaide’s, but also South Australia’s top commercial agency. The market knowledge of its agents, the inclusion of digital innovations in its operations, and appreciation of quality service has made LJ Hooker Commercial Adelaide the ‘office of choice’ in its marketplace.

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Finalists

TAS – Shepherd & Heap Pty Ltd Shepherd & Heap Pty Ltd is the largest commercial agency in Northern Tasmania with an increasing market share across the commercial, industrial, retail and business sales, leasing and management sectors. Blake Shepherd, Andrew Heap, Ian Singline, Tony Benneworth and Cathy Rae make up the sales team with Linda Davy heading the Property Management Division. Importantly, all Shepherd & Heap’s team have the necessary experience and background to competently and professionally deal with matters to finality in the sale or leasing process.

WA – CBRE CBRE is a market leading commercial property services firm, dedicated to delivering end-to-end solutions for clients across the property spectrum. The depth and breadth of the platform is one of their key strengths, with a range of services including sales and leasing, valuations, property management and advisory services. They also have dedicated teams specialising in agribusiness, debt and equity origination, sustainability, depreciation and occupier services such as project and portfolio management. They are continuing to expand and diversify their WA business, which has grown from 154 to 176 staff members over the past 12 months.

QLD – CBRE CBRE is a market leading property services firm, dedicated to delivering end-to-end solutions for clients across the property spectrum. The depth and breadth of their platform is one of their key strengths, with a range of services including sales and leasing, valuations, property management and advisory services. They also have dedicated teams specialising in agribusiness, debt and equity origination, sustainability and depreciation.

A key achievement involves the continued growth and success of the Brisbane office, which has expanded from 185 to 231 staff in 2014.

R E SI D E N T I A L SA LES P E R SO N O F T H E YEA R

NSW – Benjamin Mulae First National Gladesville Benjamin is the consummate property professional with extensive real estate experience encompassing the entire property life cycle in every major asset class over his 20-year career. This highly focused local exposure allows Benjamin to employ a unique level of trusted, commercial advice and a true ability to obtain a premium outcome. Highly driven and an expert negotiator, Benjamin thrives on the challenge of helping his clients achieve the highest possible selling price in any market. Benjamin holds a full real estate license and is recognised as a leading industry expert having achieved some of the highest accolades.

FINALISTS / 43 REIA AWARDS 2015

Finalists

ACT – Jonathan Charles Independent Property Group Woden Jonathan Charles is extremely focused on delivering excellent customer service to all of his clients, with an emphasis on working had to maximise their result. This has lead Jonathan to a string of fantastic results for his clients, including the suburb record price for Pearce. During Jonathan’s time with Independent Property Group he has won countless awards including Rookie of the Year in 2008, Runner up Established Lister of the Year in 2010, 2011, 2012 and 2013 as well as Independent Property Group’s Role Model of the Year in 2013. Jonathan is married to Karen and has a 3-year-old son, Liam.

NT – Paul Heron First National O’Donoghues Paul Heron’s interest in real estate was sparked at age 18 by the purchase of his first property in Hobart. After a number of years living abroad he began his real estate career in Melbourne with invaluable training and exceptional experience. When opportune timing arose, Paul and his beloved Canadian-Irish wife relocated permanently to Darwin to raise a family and be a favourable part of the city’s vibrant growth. Paul has always had an interest in architecture, and healthy and sustainable living. His honesty, excellent communication, and authenticity gain the respect and referrals of many clients locally, interstate, and internationally.

SA – Matt Smith Klemich Real Estate Matt Smith, Director and joint owner of Klemich Real Estate, is a driven and exceptionally focused real estate professional. A highly awarded individual winning South Australian Sales Person of the year multiple times, alongside auctioneering awards. Matt’s integrity and honesty are testament to the outstanding reputation he has for repeat and referral business. His tenacity and outstanding business acumen and over $450 million in sales stand him in strong contention for the Australian Salesperson of the year. Matt is a dynamic and committed Leader of the Klemich team.

TAS – Jake Towns Petrusma Property Jake’s approach to Real Estate combines his unwavering sense of integrity and honesty with avid enthusiasm. Jake is a consultant who is guaranteed to offer only the best service available. Jake promises to not stop until his clients are 110% satisfied and with his track record, success is the only option. Jake’s 2013 – 2014 results are by far his most successful to date selling an astounding $41,564,278 worth of property, giving him a gross sales commission of $1,324,992. Jake loves to spend time with his beautiful wife Melody and three children; sons Judah and Taj and daughter Marley and is actively involved with his local church.

WA – Glen Newland Professionals Stirling Clark Having begun his real estate career in 2009 Glen Newland has – in the years that followed – successfully been recognised amongst his real estate group’s Top 10 on a consistent basis. Glen feels that it is a privilege to work with such a cohesive and successful team at Professionals Stirling Clark. Having grown up in the hills, Glen understands and appreciates all the benefits that this part of Perth has to offer. In his spare time he enjoys playing tennis and working within his local community alongside his wife and children.

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Finalists

QLD – Brett Andreassen Doug Disher Real Estate Process, Patience and Persistence are three words that describe the career of Brett Andreassen from Doug Disher Real Estate. An REIQ Salesperson of the Year Finalist for the past four straight years, with a fluctuating real estate market in the inner west of Brisbane is a testament to the process and strategy that Brett has created. With an average client relationship of four years before coming to the marketplace, the patience in following through on his commitments over a long term game, Brett has the persistence to continue with a vision that makes him stand out from the pack.

C O M M E R C I A L S A LES P E R SO N O F T H E YEA R

NSW – Viktor Desovski Colliers International Wollongong Viktor is currently the Associate Director of Colliers’ International (Wollongong) Investment Services business. In his senior role, Viktor undertakes major commercial sales and project marketing tasks including acquisition, divestment and multi-phase development projects. He performs financial and market sales analysis and negotiates with multiple parties ensuring the successful performance of assets for institutions, government, nonprofit organisations, developers and private owners. Viktor’s experience comprises over 8 years in the Real Estate Industry in all facets of commercial; office retail, industrial, rural, mixed-use development and vacant land.

ACT – Mark Nicholls CBRE Mark grew up in Wales, UK and went on to achieve a BSc (Hons) degree in Urban Estate Management at John Moores University in Liverpool. Mark commenced his career with Drivers Jonas in 2002 as a Development Consultant before switching to the Commercial Valuations team. In 2007, Mark moved to Australia to work as an industrial agent for CBRE Canberra and he is now an Associate Director within the Metropolitan Investment business line. Mark is a Chartered Surveyor (MRICS) and Member of the Australian Property Institute (API). He has further qualified in a Certificate IV in Real Estate and is a registered salesperson in the ACT.

NT – Nigel Sharp Colliers International NT Nigel has been involved in the commercial real estate industry for 7 years having joined Colliers International as a university student studying a valuation degree. Over the past 7 years he has been promoted from a Commercial Property Manager to Sales and Leasing Consultant to an Associate to now being the Director of the Commercial Agency. Using his understanding and knowledge of the Darwin commercial property market he has engaged with a cross section of clients from the private and institutional sectors. For the third year in a row he has been recognised as the REINT Commercial Salesperson of the Year.

FINALISTS / 45 REIA AWARDS 2015

Finalists

SA – Andrew Turner Commercial SA Andrew is married with three children and has been in the real estate industry since 1989 and a co-principal & founder of South Australia’s most awarded Commercial and Industrial Real Estate Agency, Commercial SA. He won the South Australian Commercial and Industrial Salesperson of the year award in 2006 and now 2014, and the National award for this category in 2007. Andrew is also a current REISA Board Director (after previously serving on it from 2007 to 2011) and has been the Chairman of the REISA Membership committee since it commenced in 2010.

VIC – Brett Diston Ray White Commercial Brett Diston is an Award Winning professional, recognised and admired by many. He prides himself on his professional work ethic, honesty and commitment to clients, and delivers the best possible result. With a commercial Real Estate career spanning over 10 years, his expertise covers all areas of Commercial Sales, Leasing and Asset Management. As Director of Ray White Commercial, Brett is a true leader and continually excels in providing the best level of service. The results he obtains are a true reflection of his dedication. Brett’s portfolios have incorporated Commercial, Retail and Industrial properties throughout Victoria.

QLD – Peter Court CBRE Peter Court has been involved in the commercial property market for over 10 years.

In his current position as an Associate Director of CBRE’s Brisbane Capital Markets, Peter focuses his attention on the private investor and institutional markets where he has established himself as a market leader. Peter prides himself on adding value to his clients by identifying opportunities for both the vendor and purchaser, focusing on value adding opportunities and continuing to represent all major clients within his core market.

A C H I E V E M E N T AWA RD

NT – Lisa Hewlett O’Donoghues First National Having over 12 years in Legal Practice Management, State Manager of the Year 2014 Winner and National Finalist, Lisa brings a wealth of experience to ensure OFN stay ahead of the game and achieve sustainable growth. Born in the UK emigrating in 2000 to Australia with her husband of 21 years and two children. Lisa spent 7 years in the Adelaide Hills working as a Practice Manager within a lawyer’s office, whilst running her own private business, before moving to Darwin. Lisa has been a highly active member of the community enjoying both playing and managing rugby union teams.

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Finalists

SA – Rachel Lawrie LJ Hooker Walkerville Rachel is a diverse lady with amazing energy, drive, passion and commitment. As a single mother of two young girls and marine biologist she conveys her country background with her honest, selfless, approachable and open minded mannerisms. Sincere empathy with commitment, enthusiasm and dedication she believes her role is to provide a premium service to buyers, sellers and investors catering for each client’s circumstance. The satisfaction Rachel obtains from helping families is shown by expediential growth within the industry further supported by her outstanding repeat business within 12 months.

TAS – Josh Benjamin Hart One Agency Launceston At such an incredibly young age, Josh Hart is making head waves in a market that is well known to be resistant to change; but how could you say no to the cheeky blonde who shows maturity beyond his years. His unwavering belief in his own ability, coupled with his sound knowledge of harnessing technology and social media has made the Launceston market step back and look differently about what is real estate marketing; in only 12 months. He is the perfect example of a new style of agent coming into the industry.

VIC – Adam Davy Colliers International Adam Davy has been a member of the Colliers International Melbourne (CBD) office leasing team since 2011. In his current role as manager he focuses on delivering service excellence to all he works with and prides himself on his proactive attitude and dedication to clients. For the last three years he has transacted over 50 leases per year. His qualifications include both a Bachelor’s Degree and Masters in Property and Construction from the University of Melbourne. He approaches all dealings with a professional attitude to create a successful outcome.

WA – Chadi Damouni Bourkes Real Estate Chadi brings an honest, hardworking approach to assisting clients with their real estate needs. He is open and straightforward, a deliberate perfectionist - which is obvious when you meet him. Chadi has been a trained professional in the Health Services industry and is no stranger to relating to people on a personal and confidential level. After buying, renovating and selling his own properties, he appreciates that the process can be daunting and understands that there are emotional challenges involved. He works hard to ensure his clients enjoy a trouble-free property experience.

QLD – Susan Brant Amber Werchon Property Susan’s background includes over 25 years business experience in a variety of industries including rural, business, real estate and training. Passion for buying and selling property drew her to Amber Werchon Property, having sold and purchased properties numerous times. As a result Susan has a greater understanding of the client experience and the expectations on what should be delivered. Susan believes in working hard to deliver the ultimate customer experience, and helping families move forward down their path of life.

Her motto in life is “just outside the possible lies our full potential”.

FINALISTS / 47 REIA AWARDS 2015

Finalists C O M M U N I C AT I ONS AWA RD

NSW – Wiseberry Heritage, Charmhaven & Wyong The sales team at Wiseberry Heritage, Charmhaven & Wyong pride themselves on being the Central Coast’s best negotiators. For the first 10 months of 2014 the agency achieved a massive 682 sales and received multiple accolades from the NSW REIA. Wiseberry offers a unique family culture, with a sales team of 24 agents and growing, backed by a dedicated administration and marketing department, resulting in a fantastic office atmosphere. This is then passed on to clients as the team works tirelessly to achieve the very best sale price for their homes.

ACT – Independent Property Group Independent Property Group is Canberra’s largest real estate agency, incorporating over 170 highly skilled and experienced staff in Sales; Property Management; Strata Management; Finance; and Marketing. Independent’s focus on employee recognition, professional development and personal empowerment has enabled them to pursue their goal of becoming an employer of choice in this highly competitive industry.

Innovative communications strategies, client-focused programs and multi-disciplined service teams have allowed Independent to add value to all areas of customer experience and client service.

TAS – 4one4 Real Estate Established in 2006, 4one4 Real Estate has always set about providing outstanding customer service along with innovative marketing methods to the real estate industry.

They believe it is the people who make the company, not management, and it’s for this reason that they push to be the unique point of difference within the market place so that their employees are able to stand out. Based in the Northern Suburbs of Hobart their family run business now employs seventeen employees and has become a household name throughout the industry, something that they are extremely proud of.

VIC – hockingstuart Since opening their doors in 1985, hockingstuart has led the way in Victorian real estate. Their red magazine was the first time a real estate agency had published its properties for sale in a magazine format. They were the first to conduct auctions on Sundays. They recognised the power of the Internet, introducing the first online property alert. Today they have 50 offices across Melbourne and regional Victoria. Over the past year they have sold more than $3.15 billion worth of property and grown their rent role to over 19,700 properties.

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Finalists

WA – Peard Real Estate Peard Real Estate is a West Australian owned and operated Real Estate Group providing premium service and proven results. The company was established in 1997, with just one office and three staff, after Founder and CEO Peter Peard saw an opportunity in the market for a singularly owned Real Estate organisation, as opposed to the typical franchise model. The company now boasts over 300 employees, 11 offices, finance and settlement companies, and a corporate operations office housing accounts, marketing, human resources and recruitment departments. This structure allows for standard systems and processes making everyday operations seamless and the brand stronger.

I N N O VAT I O N AWA RD

NSW – LJ Hooker Cessnock LJ Hooker Cessnock has been operating in the Hunter Valley area since the 1970’s and is now proudly owned and operated by Bryce Gibson. Bryce and Mellissa Gibson, along with their team offer services in all forms of real estate; including residential sales and property management. LJ Hooker Cessnock and its sister office LJ Hooker Kurri Kurri pride themselves on being the best trained agency in the Hunter Valley, delivering a fantastic experience to clients, offering better exposure and better results.

NT – Kis Property Group Kis (Keeping it simple) Property Group streamline the painful and sometimes frustrating process of buying or selling your home aiming to be as simple and convenient as possible. Rather than being a “me too” real estate company Kis’s philosophy is that when their competitors zig we like to zag. What this means is that vendors will truly receive a guaranteed point of difference to what other agents offer. This philosophy is why they won (for the second year running) the 2014 Innovation Award through REINT! Kis offers the most innovative platforms in Darwin. Their out of the box thinking is at the forefront of getting vendors a result.

SA – Toop&Toop Toop&Toop was founded by Anthony and his wife Sylvia Toop in 1985 and is now run by daughters, Genevieve and Suzannah. Toop&Toop is the largest independently owned agency in South Australia and operates out of six offices across metropolitan Adelaide and the Fleurieu Peninsula. Toop&Toop are the market leaders in South Australia and position themselves as South Australia’s Premier Real Estate Agency. Toop&Toop are renowned for their innovations. In the past, they have pioneered many non-commercial marketing innovations (like mobile websites) that have since become mainstream products and commercialised. Toop&Toop looked at the way people in this industry work and how they could re-invent and sustain this work environment for the benefit of their people and their business and so the Toop Wellness Centre was born.

FINALISTS / 49 REIA AWARDS 2015

Finalists

TAS – 4one4 Real Estate Established in 2006, 4one4 Real Estate has always set about providing outstanding customer service along with innovative marketing methods to the real estate industry.

They believe it is the people who make the company, not management, and it’s for this reason that they push to be the unique point of difference within the market place so that their employees are able to stand out. Based in the Northern Suburbs of Hobart their family run business now employs seventeen employees and has become a household name throughout the industry, something that they are extremely proud of.

VIC – Gary Peer & Associates When two long-term friends, Gary Peer and Phillip Kingston, got together in 1986 with the passion and motivation to build “one of the most admired real estate agencies in Australia”, Gary Peer was the result. They were focused on using their comprehensive knowledge of the area to provide a personalised and valuable service with a distinctive local touch that would ensure they stood out from the rest of the real estate crowd. Word spread and the business grew. Handpicked sales and support staff joined the team, and over time, Gary Peer came to be more than just a local real estate icon. It is now one of Melbourne’s leading independent real estate businesses, serving clients across most of the inner south and southeastern suburbs.

WA – Peard Real Estate Peard Real Estate is a West Australian owned and operated Real Estate Group providing premium service and proven results. The company was established in 1997, with just one office and three staff, after Founder and CEO Peter Peard saw an opportunity in the market for a singularly owned Real Estate organisation, as opposed to the typical franchise model. The company now boasts over 300 employees, 11 offices, finance and settlement companies, and a corporate operations office housing accounts, marketing, human resources and recruitment departments. This structure allows for standard systems and processes making everyday operations seamless and the brand stronger.

COMMUNITY SE R V I C E AWA R D

Sponsored by

NSW – LJ Hooker Cessnock LJ Hooker Cessnock has been operating in the Hunter Valley area since the 1970’s and is now proudly owned and operated by Bryce Gibson. Bryce and Mellissa Gibson, along with their team offer services in all forms of real estate; including residential sales and property management. LJ Hooker Cessnock and its sister office LJ Hooker Kurri Kurri pride themselves on being the best trained agency in the Hunter Valley, delivering a fantastic experience to clients, offering better exposure and better results.

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Finalists

ACT – CBRE CBRE is one of the leading commercial property services firms in the Canberra region.

Their 53 employees are dedicated to delivering their clients end-to-end property solutions from inception to completion right across the property spectrum. This includes sales and leasing, valuations, property management and town planning. As an organisation, CBRE has developed an extensive corporate social responsibility (CSR) platform, encompassing community service, philanthropic efforts and sustainability. Demonstrating a focus on CSR, over the past 12 months their Canberra office has made a valuable contribution to the wider community through a host of local engagements and initiatives.

NT – Real Estate Central Simon Watts was responsible for co-ordinating a 314km bike ride from Katherine to Darwin to support local charity Total Recreation who are a not-for-profit communitybased organisation providing opportunities for people with disabilities through sport and recreation. He has been actively involved with Total Recreation for over 7 years but decided to organise the event to increase their awareness in the community and to raise much needed funds for their programs.19 riders completed the 3 day challenge raising over $34,000. Simon is now looking forward to the next K2DC challenge in June 2015.

SA – Elders Real Estate Established in 1839, Elders has built an unmatched record and reputation as a trusted brand for Australians for 175 years. Elders Real Estate has now expanded to over 320 offices operating in all capital cities, major regional and rural centres across the country. With ongoing professional development and mentoring programs for our people, improved efficiency and profitability throughout the network through advanced technology platforms such as Google, and the backing of a brand that is built on trust and integrity, Elders has become one of Australia’s largest real estate groups.

TAS – First National Real Estate McGregor This particular office was established in the early 80’s and has always been a member of the First National Group of Independent Companies. It has had several owners in its past history with Chris and Julie McGregor purchasing a 50 percent share in 1994. In 2002, they purchased the other 50 percent share to take out outright ownership of the company. At the same time the company changed the name from Derwent First National Real Estate to McGregor First National Real Estate and today is now called First National Real Estate McGregor in line with corporate guidelines. Their son John McGregor joined the business approximately 10 years ago.

WA – Summit Realty South West Summit Realty South West is the biggest real estate office in the South West region of WA and its size is matched ONLY by its results, having just been named REIWA’s Top Performing Regional Office for 2013/14. Summit has proven to be a dominating force in local real estate circles throughout its 18-year history and now with a staff of more than 50 across its sales, property management and settlements divisions, a new chapter is on the horizon. Directors Greg and Michelle Gardiner have just purchased a prominent new building in the Bunbury CBD to better cater for the operational size of their flourishing business.

FINALISTS / 51 REIA AWARDS 2015

Finalists

QLD – LJ Hooker Ormeau Established in 2004, LJ Hooker Ormeau has built a reputation for building and maintaining community relationships not only on the Northern Gold Coast but also for the whole of LJ Hooker QLD/NT franchises. They were winners of the QLD/NT LJ Hooker Community Relationship Award in 2012, 2013 & 2014. A team was also the recipient of an Australia Day Award in 2012 & 2014 from the member of Albert for Community Business of the Year. By simply giving back to the community, you can change people’s lives and it also opens many more opportunities to make a greater difference.

COMMERCIAL PROPERTY MANAGER OF THE YEAR

NSW – John Moufarrege First National Iskandar John has worked in the Real estate industry for the past 15 years in the Inner West region of NSW, specialising in Residential, Commercial and Retail Management and Sales. John is a Licensed Estate Agent and accredited Auctioneer. Residing in the Inner West all his life John understands the market trends and values and can offer educated advice in all aspects of real estate. John’s honesty, integrity, reliability and knowledge make him the perfect candidate to manage or sell the most valuable assets.

ACT – Donna Sciacca CBRE Donna Sciacca is a Director with the Asset Services Division in the Canberra office of CBRE. She is currently responsible for the management of a property portfolio incorporating a mix of commercial office buildings, retail centres and industrial properties for a variety of clients from investment trusts to individual investors and owner corporations.

Donna joined CBRE in 2002 and has worked in the property industry for over 24 years.

Throughout her career she has represented major clients including Stockland, Investec Propco and Clanwilliam Investments.

NT – Craig Inkster Colliers International NT Craig’s experience in commercial property commenced in 2000 having completed a commercial property development in Alice Springs. Since, he has acquired a vast personal experience in commercial property including: planning, development, project management, leasing, property management and sales. His interest in real estate inspired him to complete a Certificate IV in real estate at the REINT in 2006. In 2010 he opted for a change in career and secured a position as Commercial Property Manager for an agency in Adelaide. Since, he has been promoted to Associate Commercial Agency. In October 2014 he was honoured with winning the REINT Commercial Property Manager of the Year.

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We believe that a community is much more than simply the houses within it. It’s the spirit you find there that makes our area feel like home. That’s why we work closely with the community we are a part of to bring about real change.

Whether it’s working to help schools or improve amenities, lending LJ Hooker marquees to charity events, or reaching out to those in need, you’ll find LJ Hooker Ormeau in and around our community. It’s where we feel we make the greatest difference.

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Finalists

VIC – Michael Cooper CBRE

Michael Cooper is an Associate Director in the Asset Services division in CBRE’s Melbourne CBD office where he is responsible for managing a portfolio of office buildings for a variety of private and institutional owners. Prior to relocating to Melbourne in 2010, Michael spent five years advising occupiers within our Global Corporate Services business in London. Michael prides himself on his strong lease renewal levels and his technical knowledge of building operations.

WA – Steven Jersky CBRE

Steven is the General Manager of The Forrest Centre, a commercial office building on St Georges Terrace in Perth owned and tenanted by the Insurance Commission of Western Australia. Steven is responsible for the overall running of the centre, as well as the management and mentoring of a team of five. Steven has been with CBRE for the past two and a half years and has been in the property industry since 1997 with roles in Perth, Sydney and South Africa.

QLD – Julie Magennis CBRE Julie Magennis is a Director of Asset Services at CBRE in Brisbane with a dual role that involves overseeing a team of property managers while also managing a portfolio of commercial properties in the Brisbane CBD, suburbs and on the Gold Coast. Julie has extensive experience managing Commercial, Industrial and Retail properties for both private and institutional clients. She takes an active role in both supporting and leading her team of 10 and mentoring her younger staff members. Key achievements for 201 include a 99 per cent success rate in tenant retention in what has been a very challenging leasing market.

RESIDENTIAL PROPERTY MANAGER OF THE YEAR

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NSW – Justin Spencer LJ Hooker Paramatta Having joined the team at LJ Hooker Parramatta in 2011 Justin has proven his value to his clients. His fresh, professional, and friendly approach, along with his immaculate attention to detail and incisive advice means Justin’s clients are assured they’re in expert hands. Currently working as a Senior Property Manager, he has a portfolio of over 500 properties that he manages. Justin is the main point of contact for the landlords within this “pod structure”. Justin is also supported by a Property Manager and a Property Officer. Justin’s passion for real estate shows in his results, being awarded LJ Hooker NSW/ACT Property Manager of the Year 2013-2014.

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Finalists

ACT – Hannah Gill Independent Property Management Hannah began her real estate career in 2008. Four years ago she became a Business Development Manager and in that time has built a highly successful business and a leasing team of 12 people. In June 2014 she achieved 100% growth of her agency’s rent roll. Hannah has been recognised locally and nationally for her performance excellence and innovative approach. This has attracted invitations to present at industry conferences across the country.

NT – Sally Paynter

Knight Frank (Northern Territory) This year Sally is celebrating her 11th year in Darwin as a residential property manager.

During her time in residential property management she has accumulated a wealth of local knowledge, which she aims to share with her clients and industry colleagues. She has a passion for interior design and enjoys engaging with landlords about tenants and their respective letting and renting experiences. Outside of work she has a love affair with shipping, The Block, My Kitchen Rules and her husband, Marty.

SA – Stephen Taylor Turner Real Estate

Steve Taylor has been a property manager for over 20 years with Turner Real Estate. He loves the daily challenges of working with people and property and most importantly, always injects a sense of humour into his work. Over his property management career, he has built a very loyal client following and believes the key to success is finding the right level to communicate at – with all clients. Working in a large agency, Steve has had the opportunity to work on many new exciting projects and has been an important figure in Turner Real Estate’s success and growth.

WA – Kylie Harbo Davey Real Estate Kylie has over nine years’ experience in the industry, and has completed a Diploma of Property Services and real estate license. Living locally enables Kylie to keep abreast of changing rental market trends in surrounding suburbs and this assists her when advising clients if their investment returns are being maximised. Being a landlord herself, Kylie understands the importance of being serviced by a professional property management team and combines experience with enthusiasm to get the job done.

QLD – Loretta Morgan Jam Property Loretta’s love for the Real Estate industry stems 17-plus years. She is passionate about positive change in the industry especially when it comes to Property Management.

Loretta loves helping people in her industry and in her community through education and information so that they can make better-informed decisions when it comes to buying, selling, renting or managing property. Loretta is creative and innovative in her approach and is always looking at different ways of doing business to improve the level of service she provides. She truly believes in being 100 percent authentic and providing exceptional value to those she serves.

FINALISTS / 55 REIA AWARDS 2015

Finalists CORPORATE SUPPORT PERSON OF THE YEAR

NSW – Kerry Johnson First National Manly Vale Kerry completed a Bachelor of Arts and Diploma of Education in Primary School Teaching at Macquarie University. She taught in NSW for 8 years. At that time Kerry’s family became top priority and she left to become a full time mother to her three children.

Kerry started as a Receptionist 20 years ago, after her youngest child started school. She brings a mature outlook to the many challenges encountered in a busy real estate office.

Kerry has lived on NSW Northern Beaches for 45 years, loves the freedom the beachside suburbs offer and enjoys long walks along its many beaches.

ACT – Josephine Jankovic Independent Property Management Josephine commenced her career with Independent Property Management in August 2013 straight after finishing college. While still studying, Josephine participated in work experience with the agency and realised then that she loved the real estate industry as she found it to be exciting and challenging. Josephine loves the personal contact with people and continually strives to learn new things. Josephine would like to follow her four older sisters footsteps and to progress to a leasing consultant in the future.

NT – Matthew Pullman Elders Real Estate Darwin, Palmerston and Virginia Matt arrived into Darwin over 2 years ago after completing a Bachelor’s Degree in Accounting and Finance. He began working for Elders after being in Darwin for 3 months.

This role sees him providing accounts and IT support for the 3 Elders offices in the Darwin Area. In his second year with Elders, Matt’s successes and dedication are continuously noticed and recognised both locally and nationally within the Elders network. The highlight of this success was being awarded Elders Darwin, Palmerston and Virginia Employee of the Year after only 12 months.

SA – Gemma Stone Harris Real Estate Nearing a decade of experience in the real estate industry, Gemma is currently an assistant to two Property Managers at the award-winning Harris Real Estate, supporting the agency’s busiest and highest-performing small team. Gemma strives to provide a professional, helpful and courteous service to clients and colleagues alike and seeks to gain and maintain people’s trust by actively listening to and providing honest, helpful information and advice to them. Gemma strongly believes that everyone should be treated with dignity and respect, and demonstrates this belief daily in her personal and working life and enjoys working for a company with strong values.

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Finalists

TAS – Daisy Richardson One Agency Launceston Daisy is highly experienced in customer service having worked for 10 years in the real estate industry. Her positive attitude and great energy are highly valued at One Agency.

Daisy ensures the customer’s experience is world class and she is a perfect fit for this role. One Agency office won the Real Estate Institute of Tasmania’s prestigious ‘Best Small Agency’ of the year award in September 2012 after only 1 year since opening its doors. They also won this same award in 2013.

VIC – Fiona Nicholson Barry Plant Manningham Fiona Nicholson has been an integral part of the Barry Plant success since 1989. Having developed an enviable record as a key member of the administrative team, her current role as office manager is indicative of her broad knowledge, rare attention to detail and outstanding customer service. As the “go to” person for so many of the Barry Plant Group, she was selected as Office Manager of the year for 2013 across the 80-office network. Cool, calm and professional, Fiona has been the ultimate “service champion” and a crucial cog in a well-oiled machine for over 20 years.

WA – Gaynor Head Bourkes Real Estate Gaynor commenced work in the real estate industry in 1974, learning the ropes in property conveyancing and trust accounting. After several years travelling & living overseas and raising a family, Gaynor returned to the work force in 1995 managing a significant, private Commercial & Industrial portfolio. She joined Alan Bourke Real Estate (now Bourkes) in 2002 where she currently looks after the Sales Administration for 14 agents. She has previously qualified as a Real Estate Salesperson, keeps up to date with industry/DOLA requirements by regularly attending seminars and provides the team at Bourkes with outstanding technical support.

B U Y E R S A G E N T OF T HE YEA R

VIC – Janet Spencer Buyer Solutions Australia Janet Spencer began her career in real estate in 1988. She worked in Property Management, then Sales prior to becoming a Buyer’s Agent in 1995. She established Buyer Solutions in 2001. Janet was elected to, and has served on the Buyers Agents Chapter and the Members Council of the REIV since 2003, serving four terms as Chairperson. Janet has been an expert contributor to real estate print, radio, online and television media since 2001. Janet is a proud winner of the REIV Buyers Agent of the Year in 2012, 2013 and 2015 and national finalist in 2013, 2014 and 2015.

FINALISTS / 57 REIA AWARDS 2015

Finalists

QLD – Karen Young Property Zest Karen Young is the face behind Property Zest buyer’s agency. She’s been a first time homebuyer, an investor, a developer and a renovator. Over the years Karen has built her own property portfolio and as the host of Australia’s number one property podcast show, Everyday Property Investing, she’s motivated many investors in getting started and building wealth through property. Karen’s analytical nature lends itself perfectly to researching and analysing the property market and finding the right location and property for investors and homebuyers. Karen is Passionate about property and committed to providing a fantastic personalised service with unrivalled enthusiasm.

B U SI N E SS B R O K ER OF T HE YEA R

NSW – Gautam Jain LJ Hooker Business Broking Sydney Central Gautam Jain has been in business for over 15 years. He started his business life buying a Pizza Hut franchise and building the portfolio to owning 11 stores and also acquiring four Gloria Jean’s franchise businesses as well. In 2005, when he decided to sell his business he noticed a gap in the market for a good, cleanly branded business brokerage. Having made the decision to open a business broking firm he signed the franchise agreement with LJ Hooker in 2007. The key attributes to his success in business are his focus on customer service, recruiting quality staff and staff training.

TAS – Candice Gillies NAI Harcourts North

Candice Gillies began her career in real estate in 2006 with the Harcourts Group and opened the NAI Harcourts North office in 2011 as a dedicated commercial agency.

Passionate about the Business Broking industry, Candice works hard to secure strong outcomes for clients and now secures 90% of the businesses she sells from referral networks. Now mentoring newer brokers, Candice has the aim of holding the position for the agency as the number one Broker in Tasmania by providing unrivalled service and growing her team.

VIC – Natalie Sirianni Attain Business Brokers Natalie is a Director and OIEC of Attain Business Brokers – an Australia-wide business brokerage company specialising in pharmacy. She has a Bachelor of Commerce and Bachelor of Science degrees from the University of Melbourne with majors in Actuarial Studies, Finance, Mathematics and Statistics. Natalie has previously worked in pharmacy business valuations and research & statistics of pharmacy industry data and uses her background in financial analysis to add value for clients while providing excellent customer service. Natalie strives to implement a service and presentation level that exceeds industry expectations. Natalie is also an avid skier, a keen rock-climber and mountain biker.

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Finalists

QLD – Ian Salter Benchmark Business & Commercial Sales Ian Salter started his career with Benchmark Business & Commercial Sales in 2005.

In 2010 Ian was responsible for establishing Benchmark’s ‘Franchise Sales Division’ where he now leads a franchise team of specialist brokers. Ian is a dedicated member of the Benchmark team and is consistently a top sales performer for Benchmark – with great client feedback and solid sales results – year after year. He is focused on delivering the best results possible for his many clients through the application of hard-earned knowledge and insistence upon the upholding of professional standards. Ian is a member of both the REIQ and AIBB

FINALISTS / 59 REIA AWARDS 2015

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