Crossroads Youth & Family Strategic Plan 2021

FY 2021

STRATEGIC ORGANIZATIONAL PLAN ALL ROADS LEAD TO HOME

Some Highlights of 2020

Vision

We are committed to promoting achievement and success for the children and families whose lives we touch and who touch ours.

Mission The mission of Crossroads Youth & Family Services, Inc. is to support the healthy lifestyles and emotional well-being of children, youth, and families through the provision of effective community-based programs.

Strengths Staff ingenuity and flexibility when dealing with the challenges of 2020 Parent satisfaction in the Head Start Program Increased funding for HS/EHS and the possibilities that brings The agency reserve account Innovative staff who are willing to evolve as our needs and funding changes The focus on trauma-based approaches to treatment The maintenance activities as it relates to facilities Crossroads' focus on new ways to deliver training to staff Steller and adaptable fiscal department staff Adaptable to community needs Telemed and online groups (TAPP, Truancy, and DID) Shelter continued running efficiently during COVID. The uniting of the Youth Services staff from both the counseling and the shelter side.

Weaknesses All positions can be difficult to fill throughout the agency The difficulty in finding staff with the needed credentials The difficulty in ensuring the requisite amount of inkind funding in the Head Start program Lack of available funding for Youth Services The difficulty in finding new treatment approaches for children with increasingly severe problems Infrastructure issues causing business disruptions Lack of ability to bill for services that are beneficial to the agency in Youth Services Recruitment for Head Start/ Early Head Start

Opportunities Early Head Start funding through new federal funding New agency leadership create opportunities for new ideas Increased use of technology for parent and staff training and other uses Stabilizing funding for current programs and services Conscious Discipline as a tool for addressing children's behaviors Re-establishing our community presence Maintaining a presence in Norman Public Schools Implementing new ways to grow programs and services to meet the needs of the community Restructuring of day-to-day operations Building key relationships with State legislatures for crucial juvenile justice decisions being made Learning and fully implementing OJA's new contracting system

Threats Competition from public schools for staff OJA discontinuing the state-funded base rate for Youth Services Lack of stability in OJA contract language and interpretation of contract provisions Untimely responsiveness of federal officials First Time Offender Program court dockets are so reduced that the funding for that program is in jeopardy State funding levels are inadequate to meet the needs of the children requiring service Enrollment decreased for Head Start/ Early Head Start due to Covid concerns Change in federal leadership including new Director for the Office of Head Start and the potential of increased minimum wage Key roles becoming vacant due to retirement Lack of space With Grandparent program being halted, there may be a reduction in in-kind Reduction of dockets in the juvenile court system leading to reduced referrals to Youth Services

Major Goals for FY21 Train additional staff for Conscious Discipline Fully implement new contract with OJA Improve employee recruitment and retention Ensure staff receive appropriate and robust training Pursue fundraising and other revenue enhancement methods Establish an agency endowment fund Norman Public Schools connection and growing relationship Shelter renovation should be complete New building for CSBI Continue to enhance activities and enhance virtual learning experiences Successfully transition everyone to the new HR/ Fiscal system Improve or resolve infrastructure problems Successfully complete FA2 Board recruitment for complete community engagement.

On-going Corporate Goals Cultural Competence & Diversity Goal: To ensure employees are knowledgeable of the issues surrounding serving culturally-diverse populations.

Objective: To provide professional development for staff on issues of cultural competence/ diversity as part of professional continuing education requirements.

Accessibility Goal: To address and remove any barrier to accessing services (architectural, environmental. attitudinal, financial, or employment related).

Objectives: (1) Ensure annual inspection of elevator at Main Street location; (2) Post notice of ADA compliance in all reception areas at a height and location accessible to those using mobility devices and in large print type; (3) Develop an accessibility plan for any Crossroads center or building that is not accessible.

On-going Corporate Goals Cont'd Risk Assessment & Management Goal: To assess, prevent, or resolve potential & actual risks to persons served, to the staff, and to the public.

Objective: (1)To make available to persons served, to staff, and to the public Health & Safety Handbooks outlining all health & safety procedures;

(2) Conduct regular practice drills for fires and workplace threats, including those related to active shooters, utility failures, medical emergencies, evacuations, & natural disasters; (3) Conduct regular health & safety inspections of all facilities of the organization, in order to identify areas for improvement; (4) Provide a written analysis of all critical incidents that identifies causes, trends, and actions for improvement to reduce the health & safety risk to staff, persons served, and the public.

FY 2021

PROGRAM AND FISCAL GOALS YOUTH SERVICES HEAD START SCHOOL READINESS FINANCIAL PLAN

COMMUNITY-BASED YOUTH SERVICES PROGRAMS BEHAVIORAL HEALTH OUTPATIENT OBJECTIVE

GOAL I:

INDICATOR

APPLICATION

TARGET PERFORMANCE

Provide individual screening, evaluation and assessment to consumers who seek behavioral health services from Crossroads YFS.

To provide a minimum of 150 consumers with screening, assessment, and intake sessions by June 30, 2021 GOAL2:

150 consumers will be screened, assessed and/or evaluated for counseling services by June 30, 2021

At least 300 hours of screening assessment and intake will be tracked by number and type of client referrals and documented monthly

Write a Treatment Plan for each client who receives behavioral health services from Crossroads YFS.

To provide a minimum of 75 treatment planning hours by June 30, 2021

GOAL3:

Consumers will receive a two-hour screening, assessment, or intake evaluation.

Consumers will work with their counselor to write a Treatment Plan for identified problem behaviors

Staff will provide consumers with a total of 75 hours of Treatment Planning to develop goals to address identified problem behaviors

by June 30, 2021

75 treatment plan hours will be provided to consumers who receive Crossroads YFS behavioral health services as documented in client files

Increase the level of individual and family functioning, stability, and communication through behavioral health services.

To provide 100 consumers with family counseling by June 30, 2021

Consumers will receive family counseling sessions as needed and

To provide 140 children, youth, and adults with individual counseling sessions for by June 30, 2021 To provide a minimum of 4 truancy education groups by June 30, 2021

100 consumers will receive family counseling services as indicated in their treatment plans by June 30, 2021

Families will show an increase of at least 1 point on the Progress Toward Treatment ten-point Likert Scale ranging from "-3" (" Significant Deterioration") to "+ 3" (Significant Improvement)

Consumers will receive as many individual counseling sessions as indicated in each Treatment Plan

140 children, youth and adults will receive individual counseling services as indicated in their Treatment Plans by June 30, 2021

Individual consumerswill show an increase of at least 1 point on the Progress Toward Treatment tenpoint Likert Scale ranging from" 3" ("Significant Deterioration") to "+3" (Significant Improvement)

Each consumer will complete the 8 hours of truancy prevention education as required by the court

A minimum of 4 truancy groups will be conducted as needed by June 30, 2021

Each client who completes Truancy Education will show an average rating of "4" (Useful) on a Liker Scale of " 1" (Not useful at all) to "5" (Very useful) across five (5) skill areas by June 30, 2021

indicated in their treatment plan

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OBJECTIVE

INDICATOR

To provide 10 consumers with truancy education

by June 30, 2021

Each consumer will complete the 8 hours of truancy prevention education

To provide 100 adult consumers with divorce education/parenting skill groups by June 30, 2021

Consumers will complete a four (4) hour class which will provide skills to transition their children from a 2-parent household to a 1 parent household due to divorce

APPLICATION

TARGET PERFORMANCE

Classes will be provided in person or via a HIPAA approved online platform over a period of 2 days for a total of 8 hours Classes will occur approx. twice each month. One four (4) hour class must be attended for certification of completion. Classes will be provided in person or via a HIPAA approved online platform

Number of consumers served in group sessions will be documented monthly

Up to 10 children and/or youth will participate in one-hour groups approximately two hours per week by June 30, 2021

Number of residents receiving residential services will be eligible for group services and total number of hours will be documented monthly.

100 groups will be Consumers will receive provided to shelter residents community-based to provide independent prevention services living skills, sexual while admitted as education, and pro-social residents of the skills by June 30, 2021 emergency resource center

Number of consumers served in group sessions will be documented following each class. Evaluations will also be required to improve quality of services

GOAL4: Provide community education and community development activities to Cleveland County residents

To provide 20 community education and development hours by June 30, 2021

Community residents or social services agencies will receive community education and community development activities when requested

A minimum of 20 community education and development hours will be provided to community residents or social service agencies

Number of community education and development hours will be documented monthly and reported quarterly

FIRST TIME OFFENDER PROGRAM AND COMMUNITY AT RISK SERVICES (CARS) OBJECTIVE

GOAL 1:

INDICATOR

A PPLICATION

TARGET PERFORMANCE

Decrease continued risk for juvenile delinquency in pre-delinquent youth or first-time offenders in Cleveland County

To provide 25 family assessments for adolescents and their parents

Consumers will receive an appointment time for a family assessments upon referral to FTOP

To provide 10 pro-social Families will attend six skills training groups for (6) classes to learn adolescents and their several pro-social skills parents by June 30, 2021 to assist in decision making and healthy communication among family

All referrals will be offered interviews and screenings to determine eligibility and appropriateness for the FTOP Program Full participation and completion of all assignments will be required for 12 hours of class before a certificate of completion will be granted

Once appropriateness for the FTOP program has been determined, participants will be provided days/times for classes Total number of participants will be documented and reported on a quarterly basis

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O BJECTIVE

INDICATOR

APPLICATION

T ARGET P ERFORMANCE

To achieve an 85% successful completion rate of all enrolled adolescents and their parents in FTOP

by June 30, 2021

Participants must attend all 12 Classes will be provided in 85% of all enrolled FTOP adolescents hours of class and fully person or via a HIPAA and their parents will successfully participate in all class approved online platform complete the program by June 30, 2021 assignments to obtain a over a period of 3 weeks certificate of completion GOAL2: Decrease continued risk for juvenile delinquency in pre-delinquent or high-risk youth in Cleveland County Each client will take part in the development To provide 45 family assessments for Consumers will receive 45 family assessments of a treatment plan which will document will be conducted for adolescents and their parents referred to family assessments upon goals and objectives that will be achieved referral to CARS or when referred consumers by CARS by June 30, 2021 before the termination of therapy June 30, 2021 necessary To provide 350 Direct Families will receive a 350 direct service hours Number of direct services will be Services Hours to high-risk youth and comprehensive array of Provided to high-risk documented monthly by June 30, 2021 their families in Cleveland County by services based off needs youth and their families and 85% of all enrolled CARS June 30, 2021 based off needs identified during consumers will successfully complete the expressed during program assessment and the counseling assessment treatment plan and treatment plan development sessions sessions

EMERGENCY YOUTH SHELTER INDICATOR

A PPLICAT ION

T ARGET P ERFORMANCE

O BJECTIVE

GOAL I:

Provide a safe non-threatening environment of 24-hour care to meet the immediate physical and emotional needs of children experiencing crisis.

Shelter residents' feel welcomed in the Shelter Program by demonstrating an Shelter residents will feel welcomed average score of "4" on a Likert Scale of in the Emergency Youth Shelter “1" being "strongly agree" to "5" being Program "strongly disagree" on the Shelter Effectiveness Survey through FY 2021 Shelter residents will show an improved quality of life while in the Shelter Program 180 children will receive To provide 180 children with Shelter residents will show an by demonstrating an average score of "4" Shelter services to meet emergency Shelter care by improved quality of life by the end of on a Likert Scale of" 1" being "strongly their physical and emotional June 30, 2021 their stay at the Shelter agree" to "5" being "strongly disagree" on needs while waiting the Shelter Effectiveness Survey permanent placement in through FY 2021 homes Shelter residents feel safe in the Shelter Program by demonstrating an average Shelter residents will feel safe during score of "4" on a Likert Scale of" 1" their stay in the Emergency Youth being " strongly agree" to "5" being Shelter "strongly disagree" on the Shelter Effectiveness Survey through FY 2021 To provide 2,020 childcare Shelter residents will stay in the Residents will receive a Number of childcare days will be days to children in crisis by Shelter for up to 30 days or longer, if minimum of 2,020 documented daily and reported quarterly by June 30, 2021 needed childcare days June 30, 2021 during FY 2021 To provide a minimum of Consumers will receive communityNumber of sessions will be Sessions will be provided 100 one-hour groups for documented weekly as stated under by counseling staff as based prevention services while Shelter residents by June 30, counseling statistics Goal 4 documented under admitted as residents of the 2021 counseling statistics Goal 4 emergency resource center

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Provide recreational, volunteer, and other structured activities for Shelter residents.

Activities will include preShelter residents will receive five (5) hours of structured activities per week planned activities such as arts & crafts, gardening, and sports activities 30, 2021 To provide at least two (2) Shelter residents will receive at least Staff-supervise d outings staff-supervised outings per two (2) outings per month will include activities such G0 AL 2:

To provide five (5) hours of structured activities per week in the Shelter by June

month for shelter residents

by June 30, 2021

G0 AL 3:

as visits to the zoo, science museums, movie theaters, local farms, bowling centers, etc.

Number of hours of structured activities will be documented monthly Number of outings will be documented monthly

Provide a Shelter-based educational program, staffed by a certified Norman Public School teacher, for Shelter residents.

To provide 860 hours of classroom time for schoolaged Shelter residents during the 2020 - 2021 school year

School-aged shelter residents will receive classroom instruction based on their individual levels and abilities during their stay in the shelter

860 hours of classroom

instruction will be provided to Shelter residents

95% of all school-aged shelter residents

will receive daily classroom instruction based on their individual levels and abilities during the 2020- 2021 school year

Practicum/Mentorship PROGRAM INDICATOR

APPLICATION

TARGET PERFORMANCE

OBJECTIVE GOA L 1:

Offer structured and supervised volunteer opportunities within Crossroads YFS

To recruit, train, and supervise 50 practicum students/mentors to support all programs/services within the agency byJune 30, 2021

50 students/mentors will be recruited from the community to assist with agency programming

Students/mentors will be recruited from the local community and surrounding universities; They will be provided orientation and ongoing training to assist residents, clients, and head start & early head start children in meeting goals for each program

Number of volunteers and volunteer hours will be documented monthly

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