Linphone Customization

Sales Info & Inquiries Email: Skype:

sales@ikconinfotech.com service@ikconinfotech.com iKcon.sales

Direct Contact Phone No.:

+1(725) 333-1673 (USA) +91-9355-343-777 (IND) +44 (1473) 858753 (UK)

Introduction

“To redefine Customer Business Equity with best-of-breed Transformation and Technology.

“Empower our customers to focus on Core Business Competence throught innovative and competitive IT and complete call centres solutions.

Company overview iKcon Infotech has 7+ years of Expertise in VoIP Based Products, above 100 well established IT companies rely on iKcon Infotech for their products and taking support from us. iKcon Infotech is One Stop Shop for all kind of VoIP products. Your search for Best VoIP Service Providers end here.

Our Company’s motto is to provide Best Customer Service and always look forward for long term relation. We are devoted for giving complete VoIP solutions for Retail and in addition Wholesale VoIP Software Solution. We are known for Best VoIP services and our products like iKcon Class 5 Softswitch, VoIP Mobile Applications, Web Development, IPPBX System, Wholesale VoIP Solutions, Calling Card System and Call Centric Solution. Our Products have made a name in the telecom advertise with staggering components at a reasonable cost.

We have revolutionized VoIP Service by elevating the quality and profitability of administrations with our most recent iKcon Infotech VoIP products.

Our Complete VoIP package provides all that you need to begin your own VoIP Business.

The 24/7 customer service guarantees that your business puts in negligible venture with most extreme benefit returns. iKcon Infotech has confidence in client benefit initially took after by quality business in blend with powerful and progressed VoIP Software.

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iKcon Infotech was officially established in year 2014 however technically we are offering VoIP services from past 7+ years. We have high level of expert team of 25 members. We Initially started with Softswitch for Retail and Wholesale and IP PBX System, now iKcon Infotech proudly offering almost all kind of VoIP based products like Mobile Dialers, Call Centric Solution, Unified Communication System and many more.

Our Instant Support and Most Affordable products will help you to start and grow your business.

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Products

Softswitch

Call Center Solutions

Complete VoIP Solutions

iKcon Softswitch

iKcon PBX System

VoIP Billing

Mobile Dialer

Softphone

IVR Solutions

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iKcon Complete iKconCC is well known name in Call Center Industry, more than 100’s of live clients with 1000’s of live users are experiencing the solution. Improve your call center operations with a iKcon call center solution that covers all your outbound and inbound call center needs.

We provide solutions according to our Customer needs. On-premise, Public Cloud, Private cloud or Hybrid deployments. We got it covered. Experience on the fly integrations with Agent toolbars & pre-built connectors for leading third-party CRM’s.

Provide easy and effective Self-service IVR options for basic customer queries saving customer time and effort. Automate Chat interactions with intelligent personalized Chatbot to serve FAQ’s and mundane queries.

Automatic Call Distribution (ACD) Intelligently automate inbound call distribution to route customer support queries to the best-suited agent according to type of information required, agent availability and agent skill-set.

Skill-based Routing Connect each customer to the best suited agent available for interaction. Enhanced skill based routing with the provision of a smart scheduler helps inbound call centers to identify longest idle agents with higher accuracy.

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•Why Choose Us

Omnichannel Support Do not lose out on any opportunity to interact with the customers via multiple channel as per their convenience.

Inbound call centers providing omnichannel support are better equipped to resolve customer queries dynamically.

Virtual Queuing/ VQ Pass Reduce call abandonment rate by giving customers the option of ‘Passing’ the queue and connecting directly to the agent after getting notified about the expected wait time or requesting a callback at a convenient time.

Unified Agent Desktop Arm your agents with a single view of all interaction channels, customer data, previous interactions and knowledge base.

Customer 360 Degree Map your customer journey across channels, arm your agents with a single view of conversation with customers and improve customer support.

Interactive Voice Response (IVR) Integrate your IVR with your crm to enable self-service for the customers and in case of further assistance, make sure right customer reaches the right agent at the right time.

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•Why Choose Us

Knowledge Base Reduce agent on-boarding time and make sure your agents have up-to date information to answer customer support queries.

Social Conversations Use social media tools to convert your customers into promoters. Integrate Facebook, Twitter, WhatsApp, WeChat, Viber, and Line, be where your customer is.

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IVR

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Call Forward

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Routing

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Auto Dialer

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Call Monitoring

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Music On Hold

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Blended Campiagns

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Call Recordings

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Parking

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Call Monitoring

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Call Routing

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Recordings

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Click To Call

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Call Waiting

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Unified Agent Workbench

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Caller ID

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Self Monitoring

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Conference

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Voice Logger

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Contacts

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Call Whispering

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Dialplan Manager

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Call Barge

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Do Not Disturb (DND)

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Call Block

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Gateways

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Call Broadcast

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Routing

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Call Center

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IVR Menus

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Call Detail Records

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Inbound & Outbound Call

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Call Flows (Day Night Mode)

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IVR Menus

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iKcon Softswitch, iKcon Softswitch iKcon Infotech, is resolved to give top of the line arrangements focusing on specific business regions like ‘Class 5 Softswitch‘. A Softswitch can deal with media server limit for organization revelations, internal data exchanges, gathering or multi-way brings and voice over web convention calls. iKcon Softswitch is not limited to a particular class in any capacity. Accordingly, it helps us to give modified courses of action according to individual business necessities, It also includes real-time billing and has a flexible rate management system for Customer and Vendor rates, Ikcon Softswitch also provides Security against the threats like Ddos attacks, MySQL Injection, etc. It is a complete switch a client needs.

Mobile Dialer iKcon Mobile Dialer is a SIP Softphone which permits VoIP service providers offer all the progressed VoIP calling components to their clients for making long distance VoIP calls from cell phones. Good with all standard SIP Softswitch, this portable dialer woks in Android, IOS, Windows and Symbian stages while supporting sound and video call with Instant Messaging (IM).

Being a VoIP Service Provider, you can run this Softphone under your own image name furthermore completely modify as indicated by your assorted business needs.

HD Voice Quality iKcon Dialers assures you for best Voice Quality

Complete White Label Get your own branded dialer with your company’s logo and branding

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•Why Choose Us

High Quality Codec Supports all kind of codecs as per your need

Fully Customizable Can be customized as per your business requirements

Secure Connection Peace of Mind with Secure connectivity

Easy User Interface Easy and Customizable UI provides ease to your clients.

Supports all Systems Compatible with all Softswitch and IP PBXs

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iKcon IP PBX is a progressive system that has figured out how to reclassify the whole communication process. Presently individuals require not rely on upon landline phone associations nor need to invest hours on disliking the signals of cell phone. This is one extraordinary system that permits the clients to express what he needs to the individual on the other end of the system at very minimal effort.

Call Transfer Call transfer is utilized to move a bring in advance to some other destination

Auto Attendant Auto Attendant permits somebody to dial into a primary number then dial a component code or an extension.

Call Back Call back to is an essential service for saving money on global calls and lessening organization telephone costs.

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•Why Choose Us

Call Waiting Alarms the user of an incomming call while taking an interest in another call, and permits the client to switch forward and backward.

Multi-tenant Has multitenancy module to manage multiple client’s companies.

SMS Can Receive and Send SMS through your SMS Carrier.

Fax Supports FAX / FAX to Email.

Ring Groups Create Multiple Ring Groups as per your needs.

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•iKcon Industry Experience

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CONTACT US

USA Office:

PO BOX 550844, Houston, TX. 77255

India office:

UGF-12A, Shakti Khand-2, Omaxe Plaza, Indrapuram, GZB, Gaziabad, Uttar Pradesh 201014

Sales Info & Inquiries Email: Skype: Direct Contact Phone No.:

sales@ikconinfotech.com service@ikconinfotech.com iKcon.sales +1(725) 333-1673 (USA) +91-9355-343-777 (IND) +44 (1473) 858753 (UK)

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