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Wednesday 5th February 2014 With thanks to our programme partners:

Knowledge partner:

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Agenda 09:00 09:30 09:35 09:50 10:20 10:50 11:20 11:45 12:10 13:00 13:45 14:20 14:50 15:30

Registration & coffee Welcome & introductions Discussion at tables Report findings & recommendations Reflections from David Blunkett Tea & coffee break William Hill case study Rolls Royce case study Discussion groups Lunch BP case study Outcome of group discussions Observations and Q&A Summary & close

Defining trust



Trust factors


Ability, competence Predictability Integrity, authenticity Sharing Proximity

MUTUALITY Empathy, care

What can we be confident about?

Volatility, Uncertainty, Complexity, Ambiguity

Some you love, some you don’t…

4 drivers of trust to improve Organisation effectiveness

Relationship management

TRUST and much more

Inclusivity, co-creation


Challenges and dilemmas Transparency vs secrecy • what is it justifiable to ‘hide’? • hiding places are evaporating • security vs productivity

Competition vs collaboration • internal and external • rivalries start at the top

Growth vs contraction • light & dark dimensions • trust undermined when static or shrinking

Cost reduction vs innovation • trying to achieve both is tricky

Numbers don’t lie vs ‘damned statistics’ • Figures powerful if they are fact....but they aren’t always • Honesty and integrity vs ‘selling your point’


HR role and responsibility?


Focal points to facilitate trust ORGANISATIONAL CAPABILITIES • OE, improvement • Relationship management • Change • Collaboration • Service, delivery • Quality AND value • Innovation • Leadership


CULTURE • Purpose, values • Inclusivity, co-creation • Openness, integrity ORG. DESIGN • Facilitate flow, agility • Minimise silos TEAMWORK • HO integration, service • Global interconnectness MEASUREMENT, ANALYTICS

Trust, and relationships, are never easy‌.

Discussion with David Blunkett

Politics, employers and trust

Discussion with David Russell

Discussion with Kath Durrant

“Trusted to deliver excellence”

Discussion with David Bickerton

“Safety, respect, excellence, courage, one team”

Discussion with Veronica Hope Hailey

Forthcoming Events Thursday 3 April

Improving thinking through coaching Trinity House, Tower Hill, London, EC3N 4DH Wednesday 14 May

Team building & beyond – the notion of teaming Clothworkers’ Hall, Dunster Court, London, EC3R 7AH Thursday 15 May

Spring Symposium – the HR leader’s toolkit Clothworkers’ Hall, Dunster Court, London, EC3R 7AH Wednesday 11 June & Thursday 12 June

Ingredients of systems thinking & its organisational application Latimer Place, Latimer, Chesham, Buckinghamshire HP5 1UG

International Conference: Battlefields to Boardrooms Tuesday 30 September to Thursday 2 October 2014, Berlin

Trust presentation  

Presentation from CRF's Trust event with case studies from Rolls Royce, William Hill and BP. Keynote speakers included David Blunkett MP and...