2013 EXCHANGE
CONFERENCE PROGRAM & EXHIBITOR GUIDE
November 11–14, 2013
Trends and Solutions for Leaders in Credentialing Omni Amelia Island Plantation Resort
Amelia Island, FL
Schedule at-a-Glance Monday, November 11
11
9:00 a.m. – 7:00 p.m.
Registration Open
Amelia Foyer
1:00 p.m. – 4:00 p.m.
Afternoon Pre-Conference Workshops Sponsored by Alpine Testing Solutions
See page 5
5:30 p.m. – 6:30 p.m.
First-Time Attendee Reception Sponsored by Applied Measurement Professionals (AMP)
Oceanview Terrace
6:30 p.m. – 7:30 p.m.
Welcome Reception Sponsored by Pearson Vue
Magnolia Ballroom
Tuesday, November 12
12
7:00 a.m. – 7:00 p.m.
Registration Open
Amelia Foyer
8:00 a.m. – 8:15 a.m.
Early Morning Coffee (breakfast not included)
Amelia Foyer
8:00 a.m. – 8:45 a.m.
ICE Non-member Coffee (breakfast not included)
Conference 2-3
9:00 a.m. – 10:15 a.m.
Opening Plenary Session Sponsored by Castle Worldwide
Amelia 2-4
10:15 a.m. – 10:45 a.m.
Refreshment Break Sponsored by Applied Measurement Professionals (AMP)
Magnolia Ballroom
10:15 a.m. – 2:00 p.m.
Innovation Hall Open
Magnolia Ballroom
10:45 a.m. – 11:45 a.m.
Concurrent Sessions
See pages 6-7
12:00 p.m. – 1:00 p.m.
General Session (lunch served)
Amelia 2-4
1:00 p.m. – 2:00 p.m.
Dessert in the Innovation Hall
Magnolia Ballroom
2:00 p.m. – 3:00 p.m.
Concurrent Sessions
See pages 7-8
3:15 p.m. – 4:15 p.m.
Concurrent Sessions
See pages 8-9
4:15 p.m. – 4:30 p.m.
Refreshment Break Sponsored by Omnipress
Amelia Foyer
4:30 p.m. – 6:00 p.m.
Learning Lounge
Amelia 1
6:00 p.m. – 7:00 p.m.
Innovation Hall Happy Hour
Magnolia Ballroom
Wednesday, November 13
13
7:00 a.m. – 4:30 p.m.
Registration Open
Amelia Foyer
8:00 a.m. – 9:30 a.m.
Networking Breakfast
Magnolia Ballroom
8:00 a.m. – 9:30 a.m.
CEO SIG (invitation required)
Conference 2-3
8:00 a.m. – 9:30 a.m.
Public Member Breakfast (Public Members only)
Conference 1
8:00 a.m. – 11:00 a.m.
Innovation Hall Open
Magnolia Ballroom
9:30 a.m. – 10:30 a.m.
Concurrent Sessions
See page 9
10:30 a.m. – 11:00 a.m.
Refreshment Break Sponsored by Applied Measurement Professionals (AMP)
Magnolia Ballroom
11:00 a.m. – 12:00 p.m.
Concurrent Sessions
See pages 9 & 11
12:15 p.m. – 1:45 p.m.
Annual Business Meeting and Awards Luncheon
Amelia 2-4
2:00 p.m. – 3:00 p.m.
Concurrent Sessions
See page 11
3:00 p.m. – 3:30 p.m.
Refreshment Break in Learning Lounge Sponsored by Alpine Testing Solutions
Amelia 1
3:00 p.m. – 5:00 p.m.
Learning Lounge
Amelia 1
5:00 p.m. – 6:00 p.m.
Solution Showcases
(see page 17 for details)
Thursday, November 14
14
8:00 a.m. – 8:30 a.m.
Closing Conference Breakfast
Amelia Foyer
8:30 a.m. – 10:00 a.m.
ICE Research Summit
Amelia 2-4
10:00 a.m. – 10:15 a.m.
Refreshment Break Sponsored by Kryterion
Amelia Foyer
10:15 a.m. – 11:15 a.m.
Concurrent Sessions
See page 12
11:30 a.m. – 12:30 p.m.
Closing Session
Amelia 2-4
2 | Trends and Solutions for Leaders in Credentialing
Welcome to Amelia Island, Florida!
T
hank you for joining us at the 2013 ICE Exchange! We are pleased to welcome you to the beautiful Amelia Island, Florida. Even more, we are thrilled to present you with an enhanced learning environment where you’re sure to walk away with new insights, new contacts, and a new approach to your work.
Table of Contents Conference Schedule.................... 2
After the success of last year’s conference, ICE has worked hard to develop a program that is better than ever. We have streamlined our format and refocused on peer interaction and industry innovation to leave you inspired and re-energized.
Welcome Letter............................. 3
You can choose from a vast selection of educational sessions, plus in-depth preconference workshops, to enhance your professional growth and earn CAE credits. Speakers from across the nation will share their expertise on a variety of engaging topics. ICE is especially excited to welcome Soren Kaplan, best-selling author of Leapfrogging: Harness the Power of Surprise for Business Breakthroughs and leading expert in business innovation, as our keynote speaker.
Learning Lounge......................... 14
New this year is our Learning Lounge—A dynamic, high energy environment where you can discover even more about cerification. Designed with areas for peer-to-peer learning, the Learning Lounge features mini presentations by invited experts, an ePoster gallery, roundtables, and much more. If you have questions throughout the conference, please feel free to stop by the registration desk — a staff member will gladly assist you. We hope you enjoy the sights and sounds of Amelia Island, while discovering new ideas and celebrating our critical role in the credentialing industry. We’re so happy you’re here. Sincerely,
Session Descriptions..................... 5
Solution Showcases.................... 17 Sponsors.................................... 19 Innovation Hall Floor Plan............ 21 Innovation Hall Hours.................. 21 Exhibitor Product and Service Descriptions................... 22 Conference Venue Map............... 27 Conference Speakers.................. 28 2013 ICE Award Winners............. 31 NCCA Accredited Programs.......... 33 CAE Hours.................................. 33 Board of Directors....................... 35
Shannon S. Carter, CAE ICE Program Committee Chair
NCCA Commissioners................. 35 Program Committee.................... 35
November 11–14, 2013
Amelia Island, Florida | 3
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Education Designed for Your Entire Organization Customize your ICE Exchange experience and choose sessions that help you meet your personal, professional, and organizational goals. If you have any questions about the educational program, please do not hesitate to ask ICE staff. The ICE Program Committee has identified sessions useful to Public Members with a PM . Public Members, the consumers and end-users served by your profession, are encouraged to attend any sessions they find of interest.
Sessions that will be broadcast live and available via virtual conference will be marked with a icon.
Full Schedule and Session Descriptions Pre-Conference Workshops *Pre-Conference Workshops require an additional registration Monday, November 11 1:00 p.m. – 4:00 p.m. PM
Certification 101
Mickie S. Rops, CAE; Jefferson Glassie, Esq. and Lynn Webb, PhD Ossabaw A Obtain the basic knowledge to administer a certification program effectively. Presenters will focus on the three essential areas of (1) program design and management (including program governance and policies), (2) psychometric and assessment issues, and (3) legal considerations.
U.S. Demographics Are Changing... Are Your Marketing Plans and Credentialing Programs Ready? Natalie Judd and Christine Niero, PhD Amelia 3 By 2050, more than half of the U.S. population will be nonwhite (African-American, Asian, Hispanic). This dynamic growth represents not only significant cultural shifts, but also one of the more remarkable marketing opportunities in history. Certification organizations should be poised to reach these consumers — but appealing to multicultural consumers is more than translating an exam: it starts with a deep understanding of the marketplace and how to time your marketing strategy to target and reach tomorrow’s certificants.
Test Security Aimee Hobby Rhodes, JD; Rachel Watkins Schoenig and Daniel Eyob Amelia 2 This session will include two distinct conversations: How to Respond to a Test Security Incident Identify key factors used to develop a response plan for test security incidents. Presenters will address four common incidents: proxy tester, item harvester, missing exam materials, and nefarious test prep organization. Attendees will develop a checklist that outlines a response to each incident. Don’t Go It Alone Learn from the experience of a test security professionals group that banned together to confidentially exchange experiences on exam security. Presenters will share their formative documents and facilitate an opportunity for attendees to form their own discussion groups.
Tell Me Something Good: NCCA Accreditation and Good Certification Practices Todd Galati, MA; Mary Macomber; Timothy Muckle, PhD and Sandra Neustel, PhD Ossabaw B When a certification program is developed and maintained properly it serves the needs of its customers, considers the public interest, and creates exams that focus on validity, reliability, and defensibility. A panel of four NCCA Commissioners will speak to effective certification practices that lead to good certification programs. The NCCA Standards for Accreditation of Certification Programs will be used as a framework for building and maintaining certification programs that maintain necessary rigor and create value. November 11–14, 2013
Amelia Island, Florida | 5
Session Descriptions Tuesday, November 12 9:00 a.m. – 10:15 a.m.
Opening Plenary Session: Breakthrough Innovation Is Everyone’s Business Keynote Speaker: Soren Kaplan, Founder, InnovationPoint Amelia 2-4 We all know innovation is critical for success. While breakthroughs may seem simple for companies like Apple, creating “the next big thing” in credentialing isn’t easy. Innovation today requires a creative understanding of emerging trends, customer needs, and new possibilities for learning, development, and certification. Through a highly interactive presentation, you’ll gain counterintuitive strategies and practical tools for challenging mindsets and creating innovations that make a real difference for your organization, your stakeholders, and those you serve. Soren Kaplan is the author of the Wall Street Journal bestselling book, Leapfrogging. As the founder of InnovationPoint, he works with organizations that include Disney, Kimberly-Clark, Colgate-Palmolive, Medtronic, Philips, PepsiCo, and numerous other global firms. Soren previously led the internal strategy and innovation group at Hewlett-Packard (HP) during the roaring 1990s in Silicon Valley and was a co-founder of iCohere, one of the first web collaboration platforms for online learning and communities of practice. He is an adjunct professor within the Imagineering Academy at NHTV Breda University of Applied Sciences in The Netherlands and sits on the advisory boards of several start-ups, including Glyder and Famtivity. He has been quoted, published, and interviewed by FastCompany, Forbes, CNBC, National Public Radio, the American Management Association, USA Today, Strategy & Leadership, and The International Handbook on Innovation, among many others. He holds Master’s and PhD degrees in Organizational Psychology and resides in the San Francisco Bay Area with his wife, two daughters, and hypo-allergenic cat.
6 | Trends and Solutions for Leaders in Credentialing
10:45 a.m. – 11:45 a.m.
Executive Session with Keynote Speaker, Soren Kaplan (invite only) Soren Kaplan Conference 2-3 During his Opening Plenary presentation, Breakthrough Innovation Is Everyone’s Business, Soren Kaplan will share counterintuitive strategies and practical tools for challenging mindsets and creating innovations that make a real difference for your organization, your stakeholders, and those you serve. Afterwards, chief executive officers (CEOs) and executive directors will be invited to an exclusive concurrent session to intimately discuss how his strategies can be applied to address specific issues in your organization and the credentialing industry.
Getting It Off the Shelf: How to Use Your Practice Analysis to Create Best Practices Across Your Profession Carla Caro, MA; Catherine A. Carter, MA; Robin C. Seabrook and Steven R. Whiteside, CO, FAAOP Cumberland A Beyond the development of the examination blueprint, how does your profession use practice analysis results? Leveraging multiple delivery formats, the presenters will demonstrate a model for profession-wide use of practice analysis results. One credentialing sponsor’s initiatives will illustrate how practice analysis results can ripple across programs, organizations, and the profession and inform primary education standards, accreditation, best practices, and post-certification professional development. Attendees will create a take-away document illustrating best practices.
Not an ICE member? Join us on Tuesday, November 12 in Conference 2-3 from 8:00 a.m. – 8:45 a.m. for a non-member coffee hour to learn more about the benefits of joining ICE and how to get involved!
Targeted Learning for Continuing Competency and Professional Development: Utilizing Exam Results to Drive Market Opportunities with Facilities, Institutions, and Individuals
certification program increased the number of applications as a result of aggressive marketing tactics that included social media and website marketing.
Gary Schmidt Cumberland B
12:00 p.m. – 1:00 p.m.
Credentialing exams are built upon the solid foundation of a job analysis and comprehensive psychometrics. As a result, there is an abundance of validated information contained within the results of these exams. The ability to extract, analyze, and use this information to produce a targeted learning plan is invaluable to the test-taker and to department heads interested in implementing a quantitative, relevant continuing competence program. Recognize how an analysis and report of exam results produces a customized learning plan that is useful for individual professional development or within the context of a departmental continued competency program. Market opportunities exist with facilities/institutions to implement a continuing competency program with summary and individual reports to aid in meeting regulatory requirements and establish annual staff education plans. Likewise, individual professional development/ recertification market opportunities exist to direct clients to quality educational resources targeted toward identified deficiencies.
General Session: NCCA Standards Revision
Teach an Item Writer to Fish C. Lynn Grief, PhD, RN, CEN and Lynne Shindoll, MA Ossabaw We have all heard the Chinese proverb: Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime. The same is true for item writers: Revise item writers’ work, you fix the problem for today. Teach item writers to fix their own work, and you train them for a lifetime. The Board of Certification for Emergency Nursing (BCEN) has expanded and refined its process for selecting, training, and maintaining item writers beyond the didactic, one-day item writer workshop. The result has been a more engaged and increasingly successful cadre of content experts across BCEN’s item development continuum.
Cost-Effective Marketing Tactics for a New Certification Program Tracy Lofty, MSA, CAE Cumberland C Marketing a new certification program can be quite costly. However, the challenge today is how to cost-effectively market to targeted audiences. Hear how a certification board used various marketing tactics to increase the number of exam candidates and ultimately increase revenue. Learn how a new
Paul Grace, MS, CAE and Lawrence J. Fabrey, PhD Amelia 2-4 Paul Grace and Larry Fabrey, co-chairs of the Standards Revision Main Committee, will present an update on the progress of the NCCA Standards revision project.
2:00 p.m. – 3:00 p.m. PM
Is Your Certification Board Competent?
Cynthia Miller Murphy, RN, MSN, CAE and Bonnie Niebuhr, MS, RN, CAE Ossabaw The recruitment of highly capable leaders is paramount to a board’s success. Some organizations focus on demographics or stakeholder interests while ignoring essential leadership competencies. Two executives will describe the processes used by their boards to define and assess key competencies. Essential board competencies will be defined, and the tools used to assess competencies in nominees and sitting board members will be described in detail, including self-assessment, evaluation by references, 360 evaluations, and behavioral interviewing techniques.
Innovating Education to Engage Professionals Through Certificates of Completion in Multiple Disciplines Pam Beaton, BS; Ed Dellert, MBA, RN, CCMEP and Chad Jackson, MS, RRT, CCMEP Cumberland A Learn how the ACCP created a variety of certificate of completion programs in a variety of clinical disciplines for their physician members. These programs incorporate a variety of innovative educational offerings, including online learning modules; live, hands-on simulation courses; performance in practice portfolios; computerized knowledge assessments; and high-stakes, hands-on simulation examinations to earn these certificates. The presenters will differentiate components of the ACCP program that may be useful to other participants’ training and certificate programs.
November 11–14, 2013
Amelia Island, Florida | 7
Session Descriptions Tuesday, November 12 (continued) 2:00 p.m. – 3:00 p.m.
Choosing Test Delivery Options: It’s Not Complicated... More Is Better Than Less Andrew Dwyer, PhD, MS, BA; Scott Greene, BA, MEd and Richard Lawrence, MS Cumberland B It is beneficial to offer multiple delivery options (internetbased testing, remote proctoring, device-based testing, testing through your own network of partners, paper, etc.) to your candidate population rather than settle on a single method. Multiple delivery options provide greater candidate convenience and may promote growth in your candidate population (and increase revenue). Discuss what to consider when deciding how many test delivery options you should offer and how to manage the logistics.
Protecting the Public and Profession Through an Effective Discipline Process Shaun Conway; Ida Darragh, CPM; Michael J. Klug, JD and Mina Larson Cumberland C Panelists will examine the discipline process from three perspectives: compliance with NCCA’s standards, discipline policy as a governance issue, and effective implementation of discipline programs. Ida Darragh will speak to the essential elements of a discipline program. Mina Larson and Mike Klug will present a case study that challenged one organization to re-examine the operation and policy basis of its discipline program. Shaun Conway will describe his organization’s system to promote consistent decision-making.
3:15 p.m. – 4:15 p.m. PM
Maximizing the Value of Public Members
Shannon Carter, CAE; Sean Ford; Paul Grace, MS, CAE; Jan Robinson and Michael Villaire, MSLM Ossabaw Former ICE President, Paul Grace, will lead an informal discussion among two CEOs and their boards’ public members. CEOs will describe the ways public members add value to 8 | Trends and Solutions for Leaders in Credentialing
their boards’ deliberations while public members describe their contributions. Mr. Grace also will elicit suggestions for recruiting strong public members. This session reprises popular and informative sessions on this topic led by Mr. Grace at previous ICE annual conferences. The session will interest those involved in board governance.
Score Reporting Pitfalls for Licensure and Certification Examinations Philip Dickison, PhD; Ada Woo, PhD and Anthony Zara, PhD Cumberland A Examinations for the purpose of determining entrance into a profession (certification or licensure) are designed to maximize precision of the test at the cut-score to provide the most precise judgments possible for the pass/fail decision. This exact design limits the ability of the examination to provide precise feedback about candidate performance for the different content areas covered by the examination. This interactive session outlines the issues and solicits experiences from the audience on best practices.
Ethics and Boundaries Assessment Services: Offering Regulatory Agencies Computerized, Post-Licensure Essay Evaluations Mark G. Christensen, PhD; Judi Gerstung, DC; William J. Rademacher, DC and Eric D’Astolfo Cumberland B Ethical and boundary issues that can affect the public’s health and safety are common to all industries. Regulators must be able to identify and provide assessment for individuals who are placing co-workers, customers, patients, and employees at risk. This session describes significant features of a computerized ethics/ boundaries essay writing assessment, including randomized selection of four topic scenarios: grading rubric/scoring criteria; a security system for remote grading of responses; psychometric analysis; and ongoing grader training/calibration.
Assessment-based Certificate Program: Why It May Be Preferable to NCCA Accreditation Michelle Nolin, CPLP and Brian Bontempo, PhD Cumberland C Certificate and certification programs are designed to meet different needs. The organization that aims to recognize professionals who meet established knowledge, skills, or
competencies may miss an opportunity to build capacity and recognition of a specialty area of practice or set of skills. This session will discuss the purpose, goals, and details of each type of program and provide details on creating a good certificate program.
Wednesday, November 13 9:30 a.m. – 10:30 a.m.
International Data Privacy and Global Trends Allen Brandt and Cordell L. Jung Cumberland A The divergence of views on privacy and data protection regulations leads to challenges for U.S. companies doing business in the international marketplace today, especially when considering the volume of personally identifiable information that is exchanged online, a medium that knows no borders. Individuals today are demanding accountability. Legislation is now becoming the norm. This session will shed light on current examples of international data privacy regulations across the globe and 2013 data privacy trends.
Green Light-Red Light: When to Start and When to Stop a Certification Program Cynthia Miller Murphy, RN, MSN, CAE and Karen Nason, CAE Cumberland C Decisions regarding the development of new programs or retirement of existing programs are among the most difficult judgments certification organizations make. Though sometimes emotionally charged, decisions must be objective and based on reliable data. A decision-making algorithm for the process of determining whether to develop a new program will be delineated in detail and the process of impartially deciding when to discontinue a program will be discussed. Experiences with each will be described by two executives.
The Rewards and Challenges of Item Development and Review in a Virtual Environment Debra Hecker, RN, MBA, WCC, DWC; Sarah Pauly Hughes and Timothy Muckle, PhD Ossabaw Review current research and practice with regard to conducting item development and review in a virtual environment. Speakers will address specifics such as online item bank administrative features, benefits and risks of remote authoring, item and meta-data storage, and security. Participants will hear
diverse perspectives to assist in developing a comprehensive understanding of a virtual environment for item development and review.
Who’s Lurking in Your Testing Room? Margaret Bent and Shaun Conway Cumberland B Mystery shopping is used by the service industries to measure quality compliance with regulation or to gather specific information about particular products or services. However, little is known about its use by certification organizations. This presentation outlines the key steps employed by the National Board for Certification in Occupational Therapy, Inc. (NBCOT®) to implement its mystery shopping program. Results from the program support accreditation standards related to security and protecting the integrity of the assessment instrument.
11:00 a.m. – 12:00 p.m.
Excellence Through Collaboration: Two Heads Are Better Than One! Lawrence J. Fabrey, PhD; Peg Harrison, MS, RN, CPNP and Francine Stanbery, MSEd, CAE Cumberland B Certification organizations may assess needs, evaluate sources of competition, and make financial projections when considering development of a new program. Two organizations that simultaneously began contemplating a new certification offering undertook a collaborative effort to initiate the development of the program. Specific information will be provided about the processes used to move forward with the program, methods to ensure cooperation between the organizations, and how to capitalize on the best procedures while satisfying the expectations of both boards.
Models of Recertification Grady Barnhill, MEd and Christopher Butcher Ossabaw Review several models of continuing competence and recertification that have emerged in the past. Compare and contrast the models of recertification considering examination, continuing education, and reflective practice. The session will draw primarily from the research performed by the presenters.
November 11–14, 2013
Amelia Island, Florida | 9
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Session Descriptions Wednesday, November 13 (continued) 11:00 a.m. – 12:00 p.m.
Score Reporting: More Than Just Pass/Fail Susan Davis-Becker, PhD; Debra Hecker, RN, MBA, WCC, DWC and Sheila Mauldin, MNM Cumberland C Developing score reports for credentialing programs requires balancing stakeholders’ various needs for information and professional standards for reporting examination results. It is imperative that these reports appropriately communicate the results of an examination in a way that encourages proper interpretation and minimizes the likelihood of misinterpretation. Review professional expectations for reporting exam results, receive guidance on what information should be included, and discuss the score report development processes.
The Value of Planned Chaos Deborah L. Dickinson Cumberland A Intentional, well-executed chaos expands boundaries and capabilities. Breaking its own established norms, the Crane Institute of America Certification, Inc. (CIC) dramatically improved safety, market share, recognition, and service. The results were new certification programs, tripled business, doubling of staff, and, most enjoyable, customer praise. CIC learned to create change on terms that added value to the industry and inspired the staff.
2:00 p.m. – 3:00 p.m.
Innovative Thinking for Your Certification Program: 30 Ideas You Can Use in 60 Minutes William Ellis, RPh, MS and Todd Galati, MA Cumberland A Want to leave a session with ideas you can use when you return home? In this highly interactive session, you will have access to at least 30 practical ideas in 60 minutes that you can begin to put in place immediately. Topics include strategic planning, governance, management, and marketing. Once the moderators start the idea generation, the audience will add their experiences and participants will leave with a list actionable ideas they can immediately apply.
Think Before You Jump: What to Consider When Developing Performance Items E.W. Looney; Ryan Misner and Scott Russell Cumberland B Performance items offer measurement options beyond those of standard, selected-response item types. This session will focus on the appropriate use of performance items, as well as the key considerations for the development of these item types. These considerations include testing strategies, delivery methods, scoring models and rating processes. A case study and interactive exercise will accompany the presentation.
A Global HR Credential: Steps to Encourage Success Linda K. Anguish, SPHR, GPHR and Beth Kalinowski, MBA Ossabaw Human resource professionals worldwide have frequently expressed their desire to hold a certification that recognizes their knowledge of HR best practices. The HR Certification Institute (HRCI) has developed two certifications, Human Resource Business Professional (HRBP) and Human Resource Management Professional (HRMP), specifically for international delivery. Learn how HRCI approached this task, the development of proficiency statements, and the challenges involved in recruiting 500 candidates from around the world to pilot the test questions. PM
Get Up and Toot Your Horn: Let the World Know About the Value of Your Certification Carol Hartigan, MA, RN; Cynthia Miller Murphy, RN, MSN, CAE and Wade Delk Cumberland C Your organization’s current health and future prospects depend on the demand for professionals who hold your credential. That demand exists because important audiences know what you do and why your credential has value: the general public, employers, and legislators. Expert panelists will offer advice and engage the audience in a discussion about dealing with the media, cultivating relationships with employers, and helping lawmakers and policymakers appreciate the ways that certification promotes the public interest.
November 11–14, 2013
Amelia Island, Florida | 11
Session Descriptions Thursday, November 14 8:30 a.m. – 10:00 a.m.
ICE Research Summit John Wickett, PhD Amelia 2-4 Please join members of ICE’s Research and Development Committee as they present their most recent research findings as well as updates about ongoing research projects on issues relevant to the credentialing community, including construct definition, eligibility criteria, and management practices. Learn about upcoming projects, and provide your input on ICE’s future research agenda.
10:15 a.m. – 11:15 a.m.
High Stakes ABCs? The Need for More Guidance… Joselito Cornelio Lualhati, PhD; Irene Perez and Melinda Rose Cumberland B More organizations are starting proprietary credentialing programs (i.e., certification, ABCs) to address unique workforce management and professional development wants, needs, and constraints. One constraint these organizations address is the tension between: (1) providing employees opportunities to acquire the job-related KSAOs they need and (2) a credentialing program’s focus on assessing/recognizing individuals’ mastery of those KSAOs. Improperly addressed, this ‘acquisition/ mastery’ tension results in unintended consequences. This session discusses an organization’s experiences in addressing this constraint.
“Appy” Hour Just before the Welcome Reception, stop by ICE’s “appy” hour from 5:30 p.m. – 6:30 p.m. on Monday, November 11 in the Magnolia Foyer. ICE staff can help you download this year’s mobile app and introduce you to key features that will enhance your conference experience.
12 | Trends and Solutions for Leaders in Credentialing
Beyond Governance: Design Elements for a Flourishing Organization PM
Kory Ward-Cook, PhD and Paul Werder Cumberland A Beyond leading a well-managed organization is the possibility of creating a culture that stimulates innovation and expands contribution. Regardless of how healthy your organization is today, you have the opportunity to deepen the collaborative trust and sense of unity necessary to take your board, staff, and supporting stakeholders to the next level. You will receive practical tools to bring out the best in yourself and others to improve your board member orientation, stewardship, visioning, collaboration, and values alignment practices.
Tumbling Down the Rabbit Hole: Switching from Traditional to Online Item Development Todd Galati, MA; Meredith Kuny, BA and Diana Patten, BA Ossabaw Jumping into the world of online item development can sometimes feel like tumbling down Alice’s rabbit hole. This session builds an innovative framework to guide credentialing bodies in the transition from traditional to online item development and review. Audience members will be presented with best practices from Castle Worldwide and recommendations from the American Council on Exercise’s personal experiences for practical application.
The Art of Developing and Scoring ConstructedResponse Questions: Lessons Learned Isabelle Gonthier, PhD Cumberland C Dr. Gonthier will present the process implemented by the Financial Planning Standards Council (FPSC) for the scoring of the Financial Planning Examination Level 2 (FPE2), composed of constructed-response questions. She will outline the process for developing valid constructed-response type questions and their associated scoring key, as well as the scoring procedure used to ensure reliable scoring of candidate responses. Examples illustrating challenges faced by scorers and guidelines to facilitate efficient scoring of constructed-response questions on certification examinations will be shared.
11:30 a.m. – 12:30 p.m.
Closing Plenary Session: Identifying Trends and Collecting Aha! Moments for Immediate Action! Amelia 2-4 Need to enhance your continuing competence program? ICE leadership will explain an important initiative around the topic of continuing competency and assisting organizations in raising the bar in their programs. Hear the chairs of the Continued Competence Task Force describe the anticipated tools to assist members in evaluating and determining improvements for continued competence programs. Then participate in a facilitated collective learning session to feature the Aha! Moments submitted by you throughout the conference. You’ll hear from your fellow attendees on the trends they have identified that are impacting credentialing organizations. This participatory session will help you personalize your learning and create an action plan for the coming year. Attendees will be asked to vote on the most valuable Aha! Moment. The owner of the selected Aha! Moment will receive a complimentary registration to the 2014 ICE Exchange. (Deadline to have your Aha! Moment submitted for consideration: Wednesday, November 13 at 5:00 p.m.)
ICE invites you to experience firsthand an exciting new trend in credentialing technology! We are thrilled to announce that through our partnership with BadgeCert, you will be issued a digital badge called a bCert at the conclusion of the conference. bCerts can verify an earner’s accomplishments, credentials, or continuing education experiences with embedded information about how, when, why, and where they were earned. Your ICE bCert will be issued via email on November 15th and can be shared electronically with your employer to confirm your attendance and with ASAE to verify your CAE continuing education credit hours. We hope you will find personal value in the BadgeCert platform as a professional and enjoy learning about this trend-setting technology as a leader in your organization. For more information, check out www.badgecert.com or contact info@badgecert.com.
Looking for professional development? ICE Academy is here to help!
ICE offers a wide range of professional development opportunities throughout the year. Whether you are new to credentialing or are a seasoned industry expert, you will find opportunities for education and networking to enhance your job skills, advance your career, and improve your credentialing program. New this year, ICE is creating learning opportunities in the following categories: » CEO Connect » Certification 201 » 2014 Webinars » Foundations of Certificate Programs » Certificate for Certification Specialist Take a look at everything that’s in store for 2014 by visiting www.credentialingexcllence.org.
Share your
Aha!
Moments! Learn about a trend impacting credentialing organizations at the conference? Send us your Aha! Moment to: • Pollev.com/iceexchange, or • Text 492249 AND your Aha! Moment to 22333 All Aha! Moments will be entered to win a complimentary registration for the 2014 ICE Exchange! The deadline to submit a moment for consideration is Wednesday, at 5:00 p.m.
November 11–14, 2013
Amelia Island, Florida | 13
Explore Innovation in the NEW Learning Lounge The new Learning Lounge will be a “can’t miss” 2013 ICE Exchange experience! Explore hot credentialing topics in high-energy, “bite-size” learning segments. The venue fosters networking and idea-sharing, providing a forum for cutting-edge material which may not fit our “standard” educational programming or require a full-length presentation. The fast pace and “how-to” focus of these offerings will make this learning experience unlike anything else.
Special Interest Groups (SIGs) Special Interest Groups are intended to be a time to explore issues most relevant to you in an open, peer-to-peer learning environment. SIGS include: • International • Marketing & Social Media •Test Security • Continuing Competence & Recertification
This multi-purpose space is divided into dynamic learning areas. Customize your experience by seeking topics of interest in your preferred learning modalities. Please excuse the elevated decibal level in this venue. Higher volume = Higher Learning!
Demo Grounds Tinker with and explore ICE’s industry partners’ innovative product solutions in a handson, individualized environment. Equipped with 8 computer work stations, you’re sure to walk away with new insights and technical know-how.
Roundtables Engage in intimate, in-depth roundtable discussions on niche topics with your colleagues. Explore others’ experiences, share your own challenges and knowledge, and brainstorm a solution. Those who enjoy active participation will thrive in these facilitated conversations.
The Gallery Prefer to ponder solo? Explore timely credentialing topics at your own pace by milling around the Gallery. Building on previous years’ poster presentations, the gallery will feature ePosters on flat-screen monitors. Our “artists” may periodically supplement their pieces with short oral presentations.
The Theater Sit back and relax as invited speakers present 15-minute, lightning learning sessions on topics of interest identified by ICE members. Walk away with 3-5 key concepts for consideration to fuel your quest for knowledge on these industry topics. Get there early – our theater seats 30.
14 | Trends and Solutions for Leaders in Credentialing
Genius Bar
Located in Amelia 1
Have accreditation questions? Bring them to the Genius Bar to speak with Director of Accreditation Services, Anjali Weber, along with members of the National Commission for Certifying Agencies Commission (NCCA) or Assessment-based Certificate Council (ACAC). On Wednesday, November 13, ICE staff will also be available to discuss 2014 ICE member volunteer opportunities.
2013 Learning Lounge (Located in Amelia 1) Tuesday, November 12, 4:30 p.m. – 6:00 p.m. 4:30 – 4:45
4:45 – 5:00
Special Interest Groups Lightning Learning Session
Roundtables
Poster Presentations
5:00 – 5:15
5:15 – 5:30
International 4:30 - 5:15 Providing Feedback to Unsuccessful Candidates – Cyndi Noe 4:30 - 4:45
5:30 – 5:45
5:45 – 6:00
Marketing 5:15 - 6:00
How to Use Data for Marketing – Rory McCorkle 4:50 - 5:05
International – Test Development – Beth Kalinowski; Creating a Customer Care Service Culture – Claudia Zacharias 4:30 - 5:15 Computer-based Simulation Testing in a High-Stakes Large-Scale Setting – John Weiner 4:35 - 4:50
Managing Relationships with Parent Organizations – Bill Ellis 5:30 - 5:45
Digital Badging – Ginger Malin 5:10 - 5:25
Developing an RFP – Sandy Greenberg 5:45 - 6:00
How to Use Data for Marketing – Rory McCorkle; Providing Feedback to Unsuccessful Candidates – Cindi Noe; Digital Credentials – Frank Catalano 5:15 - 6:00 Can I Do CAT? Determining Whether or Not Adaptive Testing Is Feasible – Nathan Thompson 5:35 - 5:50
Experiential Testing – Julia Chapelle; Mary Jane Prendergast 5:05 - 5:20
ePoster Gallery: Computer-Based Simulation Testing in a High-Stakes Large-Scale Setting; Experiential Testing; Can I Do CAT? Determining whether adaptive testing is feasible; Certification Program Governance: Where are we now?; Learning Plans – I need to do what?; Automating Your Certification Program: A Decision Making Model; Transitioning from Paper Credentials to Digital, Displayed as Open Badges; Broadcasting Credentials through Open Badge Agilutions 4:30 - 5:00
Demo Grounds Genius Bar
Heuristic Solutions 5:00 - 5:30
ICE Staff, NCCA Commissioners, and Assessment-based Certificate Council members will be available for questions.
Wednesday, November 13, 3:00 p.m. – 5:00 p.m. 3:00 – 3:15 Special Interest Groups
3:15 – 3:30
3:30 – 3:45
3:45 – 4:00
Lightning Learning Session
Managing Conflict of Interest – Jeff Glassie 3:00 - 3:15
Roundtables
Starting a New Certification Program – Christine Neiro; Issues for Small Programs – Larry Fabrey; Ethics – Sara Blair Lake 3:00 - 3:45
Poster Presentations
Certification Program Governance: Where Are We Now?– Cynthia Allen; Janice Moore 3:10 - 3:25
4:15 – 4:30
4:30 – 4:45
4:45 – 5:00
Recertification & Continuing Competence – Sponsored by Heuristics 4:05 - 4:50
Test Security 3:00 - 3:45 Communicating the Value of Certification – Tom Goodwin 3:20 - 3:35
4:00 – 4:15
Accommodation Requests – Myrna Wohl 3:40 - 3:55
Learning Plans – I Need to Do What? – Christopher Butcher 3:45 - 4:00
Succession Planning – Martin Walsh & Keri Landrieu 4:00 - 4:15 Succession Planning – Martin Walsh; Keri Landrieu; Remote Proctoring - Rob Pedigo; Accommodations – Myrna Wohl 4:05 - 4:50 Automating Your Certification Program: A DecisionMaking Model – Keith Morical 4:20 - 4:35
ePosters Gallery: Computer-Based Simulation Testing in a High-Stakes Large Scale Setting; Experiential Testing; Can I do CAT? Determining whether adaptive testing is feasible; Certification Program Governance: Where are we now?; Learning Plans – I need to do what?; Automating Your Certification Program: A Decision Making Model; Transitioning from Paper Credentials to Digital, Displayed as Open Badges; Broadcasting Credentials through Open Badge
Demo Grounds Genius Bar
Pearson VUE 3:00 - 3:30 ICE Staff, NCCA Commisioners, and Assessment-based Certificate Council members will be available to answer questions.
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Amelia Island, Florida | 15
Solution Showcases This year, several vendor members will provide a special presentation to conference attendees outside of the Innovation Hall. These sponsoring companies’ sessions are dedicated to highlighting its new products and services and networking with current clients and other attendees. Please join the following companies listed (as of October 16) during our Solutions Showcase on Wednesday, November 13 from 5:00 pm to 6:00 pm.
www.ebas.org Provides multi-disciplinary, post-licensure ethics and boundaries Provides multi-disciplinary, post-licensure essay examinations for regulatory agencies
ethics and boundaries essay examinations for regulatory agencies Learn more about EBAS on Tuesday, November 12, 2013 at 3:15 p.m.
»» Agilutions (Ossabaw) »» Heuristics Solutions (Conference 3) »» Prometric (Conference 2)
When it comes to integrated test delivery
You select the options...
We'll provide the solutions!
Stop by Booth #512 to learn more! CLIENT PROCTORED DELIVERY
Private Network testing through partners, trade shows, and conventions
UNPROCTORED DELIVERY
HOST TEST CENTER DELIVERY
700+ secure locations globally For Mid to High-stakes exams
On Demand, Surveys, Practice exams and Pre-tests
Webassessor by
www.KryterionOnline.com
ONLINE PROCTORED DELIVERY
Worldwide secure remote proctoring For High or Low Stakes exams
PAPER & PENCIL DELIVERY
Storage and results reporting for large conferences and post-training
November 11–14, 2013
Amelia Island, Florida | 17
Training Content Delivery Made Easy Exchange Multiple-Vendor Confusion for a Single-Partner Solution Deciding how to deliver your certification coursework can be tricky. Consider these trends: Learners want to consume content in a variety of ways: print, online, and mobile devices. Organizations want to reduce costs and maximize learning retention. Meeting both goals at once is difficult if you’re juggling multiple vendors to provide certification program materials in these formats: Online Content Mobile Devices Printed Workbooks When you partner with Omnipress, you get the convenience and savings of using a single vendor for multiple content delivery solutions.
Need help reducing costs and maximizing the learning experience?
Visit us at Booth #416! 800-828-0305 : : omnipress.com
ICE thanks 2013 sponsors for their generous support! Diamond Sponsor
Prometric, a wholly-owned subsidiary of ETS, is the recognized global leader in technology-enabled testing and assessment services. Its comprehensive suite of services, including test development, test delivery and data management capabilities, allows clients to develop and launch global testing programs as well as accurately measure program results and data.
November 11–14, 2013
Amelia Island, Florida | 19
ICE thanks 2013 sponsors for their generous support! Platinum Sponsors
Bronze Sponsors
20 | Trends and Solutions for Leaders in Credentialing
Innovation Hall
Monday, November 11
Wednesday, November 13
12:00 p.m. – 6:00 p.m.
Innovation Hall Set-Up
8:00 a.m. – 11:00 a.m.
Innovation Hall Open
6:30 p.m. – 7:30 p.m.
Welcome Reception Sponsored by Pearson Vue
8:00 a.m. – 9:30 a.m.
Networking Breakfast
Tuesday, November 12 10:15 a.m. – 2:00 p.m.
Innovation Hall Open
10:15 a.m. – 10:45 a.m. Refreshment Break in Innovation Hall Sponsored by Applied Measurement Professionals (AMP) 1:00 p.m. – 2:00 p.m.
Dessert in the Innovation Hall
5:30 p.m. – 7:30 p.m.
Innovation Hall Open
6:00 p.m. – 7:00 p.m.
Innovation Hall Happy Hour Sponsored by Prometric
10:30 a.m. – 11:00 a.m. Refreshment Break Sponsored by Applied Measurement Professionals (AMP) 11:00 a.m. – 3:00 p.m. Innovation Hall Move-Out
Innovation Hall Our industry partners invite you to join them in the Innovation Hall where they will discuss new trends in credentialing and technology. Their thought leadership can help expand your thinking about your organization, your certificants, and your systems. Bring an open mind and challenge them to find solutions to your questions and concerns as you seek out new ways of improving your business.
November 11–14, 2013
Amelia Island, Florida | 21
Exhibitor Descriptions Alpine Testing Solutions
Assessment Systems Corporation
Brightlink
Platinum Booth 313
Bronze Booth 314
Booth 317
Alpine Testing Solutions, Inc. is a leading provider of test development, psychometric, test security, and credential management solutions that enable sponsors to build, maintain, and continuously improve their programs. We are committed to the success of our clients through balancing the contributing factors of business, practical, policy, and industry expectations.
ASC is a customer-focused provider of bestin-class testing services to test sponsors across a range of industries. Our goal is to increase the ROI of your certification program, utilizing our expert consultants and leading software platforms: Certifior for registration, delivery, reporting, and management; and FastTest, for costeffective item banking.
Agilutions
B Virtual
Booth 516
Booth 202
Agilutions, simplifying certification technology: As an Avectra Certified Partner, we provide solutions that help our clients create more efficient web-based business processes. Utilizing a combination of our credentialing and association industry experience, agile methodologies, and best practices approach, we deliver successful Credentialing Management Solutions based on Avectra’s netFORUM Social CRM.
B Virtual is a global leader in live online proctoring services. We work with higher education and credentialing institutions to custom create live online exam proctoring services. B Virtual’s superior technology allows candidates to take their exams online in a live and secure environment, from the comfort of their homes.
Applied Measurement Professionals Inc. (AMP) Platinum Booth 302 Applied Measurement Professionals Inc. (AMP) provides certification organizations, governmental agencies, professional associations, and private industry with innovative testing and management solutions that focus on the appropriate application of technology and personal customer service. Secure, standardized computer-based test administration is offered through the AMP Assessment Center Network. With more than 30 years of experience and 120 clients, AMP is dedicated to providing our clients with the highest quality services at reasonable prices. Visit us at www.goAMP.com.
BadgeCert Booth 207 Say goodbye to paper certificates. BadgeCert moves professional recognition forward with its cloud-based software platform for storing, issuing and sharing bCerts. These portable digital badges verify an earner’s accomplishments, credentials, and experiences with embedded information about how, when, why and where they were earned. Now your organization can issue bCerts to authenticate credentials, recognize contributions and qualify professional learning experiences. Empower your membership to get recognized for what they do!
Breakthrough Technologies, LLC Booth 215 Breakthrough Technologies is a software development company that has been creating innovative solutions for the certification market since 1998. Breakthrough’s offerings include business analysis, solutions architecture and development using an agile process. Our latest innovative offering utilizes the TAO Open Source system for item banking and online test delivery.
22 | Trends and Solutions for Leaders in Credentialing
BrightLink creates technology products for 3 credentialing needs: Human Graded Performance Tests, Candidate & Credential Management, and Examiner Management. Our performance test delivery technology is an isolated system delivered via tablets. Our candidate management product enables organizations to manage profiles from initial registration through application, scheduling, payment, certification, CE, and renewal. Booth 317.
Castle Worldwide Platinum Booth 402 With more than 25 years in certification and licensure, Castle has a reputation for excellence in program design, test development and delivery, and custom learning solutions. Castle understands the unique needs of stakeholders, to develop and administer examinations and custom learning solutions supported by superior technology and customer service. Visit castleworldwide.com.
CE Broker Booth 214 CE Broker – Simplifying the Impact of Regulation. Our comprehensive suite of web-based tools has evolved from 10 years of experience, and is the solution to your old paper-based problems. State regulating bodies, licensees, and educational providers all look to CE Broker as a model of simplified compliance tracking.
CETE – OSU Booth 304 CETE Assessment Services (2013) Staff of the Assessment Services Unit provides non-profit R&D. Our staff designs, develops, and delivers technical knowledgeskill assessments; understands evidencebased assessment and evaluation; works across workforce development sectors; and would welcome a chance to talk to you about your needs.
Cobalt
E Group
ITPG
Booth 408
Booth 217
Booth 316
The Cobalt Certification Management Suite (CCMS) helps you efficiently manage and grow your credentialing program - centralized candidate relationship management to track all interactions, provide reports, automate processes and market your program plus an integrated web portal with online applications, profile & status updates, CE tracking, renewals and more!
E Group is the employee, member, and customer engagement agency that delivers the people, processes, and platforms for peace of mind. We inspire people to action, deliver unprecedented levels of audience captivation and leverage engagement as a powerful tool to spark action, compel change, ignite growth and sustain results.
ITPG is an award-winning provider of world-class professional education and certification programs for organizations throughout the world. Offering a broad range of services, ITPG is positioned as “the company behind the company” in assisting associations and companies educate and certify professionals as well as manage enduser and customer awareness programs, events, and association membership sales and marketing.
Comira Bronze Booth 212
Framing Success Booth 414
Exceeding expectations in test development, test administration, and result management. For over 20 years, Comira’s emphasis on direct, personal support underscores everything we do. Clients give us rave reviews for solving issues quickly and deftly. Comira - Test us.
Framing Success provides one-stopshopping, with our Forest Stewardship Council™ (FSC®) certified hardwood frames and high quality assortment of certificate options! Visit us at booth #414 to learn about our Non-Dues Revenue and Credential Enhancement programs. You can rely on Framing Success to provide your certificates with the distinction they deserve!
Comms Multilingual
Hays Companies
Booth 308
Booth 205
Comms Multilingual specializes in the translation and adaptation of professional certifications, exams, assessments, learning materials, and more. We cover over 100 languages and offer expert translations by people with specialist subject knowledge. We specialize in handling complex multilingual projects and also offer typesetting/compositing, subtitling, and voice recording services.
Boardroom Plus, a blended policy that combines Directors & Officers Liability (D&O), Employment Practice Liability (EPLI), Professional Liability (E&O) and Media Liability is specially crafted to include the important liability protection that credentialing organizations need to protect themselves from potential litigation.
CPS HR Consulting Booth 413 CPS HR Consulting offers a full range of licensing/certification services – from program design to delivery to total program management. We tailor our services to meet your program’s specific needs. CPS HR provides a legally defensible, valid, and reliable licensing/certification program that’s build on decades of experience and best practices.
Cyzap, Inc. Booth 206 Cyzap Inc, a leading technology solution provider for credentialing and education institutions, is proud to announce ZapCertify 5.0. Built from ground up to support PCs, tablets, and smart phones, ZapCertify 5.0 is a customizable hosted system to manage certification, recertification, CE reporting, providers, registrations, e-commerce, and related functions.
Heuristic Solutions Bronze Booth 312 Is your Board ready for the next generation in Certification Management Software? Looking to make the application and recertification process easier and more intuitive? Do you need better program reporting and analytics? Let us introduce you to LearningBuilder! Stop by and visit us at booth 312 or at our Solutions Showcase Wednesday at 5:00 p.m.
HumRRO Booth 508 For over 60 years, HumRRO has applied stateof-the-art science to measure and improve individual and team performance. We conduct job analysis, test development, program evaluation, and a full range of psychometric services for credentialing organizations. We also collaborate with associations on an array of talent management and member engagement services.
Loyalist Exam Services Booth 213 Loyalist Exam Services (LES) provides LIVE proctors to professional associations that offer their exams online. Use our real-time proctors and rigorous delivery processes to provide your high stakes exams anywhere, anytime convenient to your learner. LES has processed 225,000 exams in 160 countries over the past eleven years. Visit www. loyalistexamservices.com
Kryterion Platinum Booth 512 Kryterion is a full-service test development and delivery provider serving the Association and Technology markets with world-class, secure solutions. Webassessor, the award winning test delivery platform, enables you to create and publish exams to Kryterion’s global testing network or one of our other integrated online delivery methods -including online proctoring.
NBME Booth 315 The National Board of Medical Examiners® Health Professions Services unit provides testing, educational, consultative, and research services to medical specialty boards, societies, and health sciences organizations. Services include development, administration, and analysis of examinations for certification, recertification, in-training, self-assessment, or evaluation of special competence. To learn more, visit www.nbme.org or email healthprofessions@nbme.org.
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Amelia Island, Florida | 23
Exhibitor Descriptions Omnipress
Pearson VUE
Proctors, Inc.
Bronze Booth 416
Platinum Booth 502
Booth 209
Omnipress helps member-based organizations deliver training and development content. You’ll save time, money, and hassle on print-on-demand production, fulfillment, and distribution of your educational content when you choose Omnipress as your partner. Contact us to learn how we can make your job—and your life—easier.
Helping to improve people’s lives through professional certification and academic testing is Pearson VUE’s mission. Whether a credential supports advancement in technology, government, or professional careers, or validates educational attainment, certification, and licensure programs worldwide count on Pearson VUE to help them validate valuable knowledge and skills. Visit www.pearsonvue.com.
Parchment
Pocket Prep
Booth 409 Parchment is the leader in education credentials technology, allowing learners, educators, and employers to collect, analyze, use, and share credentials in simple and secure ways. More than 3 million people and 7,700 schools and universities have used Parchment to exchange nearly 10 million transcripts and other credentials.
Booth 407 Pocket Prep, a cutting-edge educational app development company, has helped over 250,000 students and professionals through their mobile applications for iPhone, iPad, and Android devices. Pocket Prep is poised to become a leader in mobile exam preparation. Stop by and see how we can help you provide world-class mobile exam prep for your organization.
Proctors, Inc. is a full service test proctoring agency, priding ourselves on the ability to provide in-person proctor staffing for exam administrations, and auditors for test site audits in all 50 states, Guam, Puerto Rico, & Canada. Proctors, Inc. sends proctors directly to you ensuring security and successful exam administration.
ProctorU Bronze Booth 309 ProctorU provides distance proctoring services for institutions that offer examinations online. The service allows students to take exams from anywhere in a secured environment. ProctorU offers live, person-toperson, real-time monitoring to more than 350 colleges, universities, and certification organizations including the University of Florida and Northwestern University.
Custom solutions for the changing world of credentialing. We design with experience. We develop with understanding. We deliver with reliability. Learn how Castle’s suite of services can work for you. Contact Business Development, 919-572-6880, info@castleworldwide.com or visit castleworldwide.com.
24 | Trends and Solutions for Leaders in Credentialing
Professional Examination Service (ProExam) Platinum Booth 303 Professional Examination Service is the most experienced organization in professional credentialing. Visit www.ProExam.org.
Professional Credential Services Booth 208 Professional Credential Services, Inc. (PCS) provides examination development, psychometric, administration, licensing and certification services to state and national organizations responsible for the regulation and management of occupations and professions. PCS currently provides exceptional services for over 55 professions and is committed to providing all clients “Solutions That Exceed Expectations.”
Prometric Diamond Booth 403 Prometric, a wholly-owned subsidiary of ETS, is the recognized global leader in technology-enabled testing and assessment services. Its comprehensive suite of services, including test development, test delivery, and data management capabilities, allows clients to develop and launch global testing programs as well as accurately measure program results and data.
PSI Platinum Booth 415 PSI has over 60 years of experience with providing solutions to corporations, professional associations, and government regulatory agencies. We offer a comprehensive solutions approach from test development to delivery to results processing which includes prehire employment selection, managerial assessments, licensing and certification tests, license management services, and professional services. More information is available at www.psionline.com
Questionmark
Software Secure
Bronze Booth 412
Bronze Booth 306
Questionmark technologies and services enable organizations to measure knowledge, skills and attitudes for certification, regulatory compliance, successful learning outcomes, performance improvement, and talent management. Questionmark’s assessment management system, available OnDemand or for on-premise deployment, enables collaborative, multilingual authoring; multiple delivery options including mobile devices, trustable results, and comprehensive analytics.
Software Secure is a leading provider of secure and cost-effective computerbased testing solutions for traditional and distance learning environments in higher education, K-12, and certification programs. With award-winning solutions that provide robust authentication and scalable security, institutions can now achieve secure, convenient exam integrity wherever or whenever exams are administered. Software Secure has won numerous industry awards for its Remote Proctor technology, including the 2011 CODiE Award in the Best Mobile Education category, a 2012 CODiE Finalist for Best Postsecondary Enterprise Solution, and the 2012 Winner of eSchool Media’s Reader’s Choice Award for Remote Proctor NOW. Visit www.softwaresecure.com.
Schroeder Measurement Technologies (SMT) Booth 204 Schroeder Measurement Technologies (SMT) provides comprehensive test development and administration services to credentialing organizations. With its two corporate affiliates: Iso-Quality Testing, Inc. (IQT), a global provider of paper-based and CBT administration services, and Examination Security Solutions, Inc. (ESS), a loss prevention, investigation, and training services provider, SMT offers clients the highest quality and most comprehensive examination services.
SeaCrest Booth 307 SeaCrest provides expertise in certification program accreditation, marketing, program evaluation, program management, and starting a new program. We focus on helping organizations strengthen their programs, communicate better, and achieve accreditation—we have successfully guided 60 programs through the accreditation process. The SeaCrest approach is based on providing expert guidance, innovative management techniques, and customized solutions.
Steven T. Peluso Law Office Booth 506 The law office of Steven T. Peluso, Esq. offers a wide range of legal services to both for profit and nonprofit organizations. The firm has a particular specialty in representing credentialing bodies on matters related to testing, certification, and certification program accreditation. Outsourced General Counsel services are also provided.
Strasz Assessment Systems Booth 203 Strasz Assessment Systems provides assessment systems to professional certification and licensure programs. Utilizing the EPICTM CBT lifecycle framework, Strasz creates tailored systems for item writing and authoring, test development and assembly, publishing to vendors, scoring, and score reporting. Today, Strasz systems produce the tests for hundreds of thousands of examinees yearly.
uCertify Booth 406 uCertify is a cloud based, device enabled platform that seamlessly integrates three products - LEARN, LABS, and TEST. uCertify LEARN is an Interactive, competency based training delivery platform for associations. uCertify LABS are hands-on interactive labs & simulations. uCertify TEST uses 15+ item types to author and deliver practice or proctored test.
November 11–14, 2013
Amelia Island, Florida | 25
Comprehensive, Trusted Credentialing Services Expert guidance from strategy through delivery Flexible services and products Unmatched experience and state-of-the-art technology From practice analysis to digital credentials, Professional Examination Service (ProExam) is the most experienced organization in professional credentialing. We offer a full range of services and technology to certification and licensure programs across a broad range of professions. Since 1941, ProExam has provided uniquely tailored services, a dedication to personal attention and insight into emerging credentialing trends.
TM
The secure, web-based item development system TM
The secure, web-based platform for issuing, sharing and storing digital credentials TM
The robust, highly scalable solution for remotely proctored Internet-based testing TM
The customizable candidate application and management system
Booth #303
Professional Examination Service 475 Riverside Drive, Suite 600 New York, NY 10015 212.367.4200
www.ProExam.org
Conference Venue Map
To Oceanside WingTo Oceanside Wing
CUMBERLAND CUMBERLAND 1 2 BALLROOM BALLROOM
CONFERENCE CONFERENCE 1. TALBOT 2. OSSABAW
1
SAPELO
BA AM LL E ROLIA O M
BA AM LL E ROLIA O M
Learning Lounge
SAPELO
2
1. TALBOT 2. OSSABAW
To Sunrise Wing
To Sunrise Wing
Registration MAGNOLIA BALLROOM
MAGNOLIA BALLROOM
Say Cheese!
Innovation Hall
Updating your ICE profile will allow for the people you meet here to easily find you and connect with you year-round. Members can build credentialing networks through the ICE website, searching for contacts by name, job title, company, or location. Put a face to your name to make networking that much easier and more personal post-conference.
Conference Center Conference Center Haven’t uploaded a photo to your ICE profile yet?
Well, say cheese! ICE staff will be available to take your picture from 5:30 p.m. – 6:30 p.m. on Monday, November 11 in the Magnolia Foyer. We will email the file to you and provide instructions for easily uploading your photo.
November 11–14, 2013
Amelia Island, Florida | 27
Conference Speakers Linda K. Anguish, SPHR, GPHR
Andrew Dwyer, PhD, MS, BA
Michael J. Klug, JD
Human Resources Certification Institute
Castle Worldwide
Grady Barnhill, MEd
William Ellis, RPh, MS
National Certification Commission for Acupuncture & Oriental Medicine
National Commission on Certification of Physician Assistants
Board of Pharmacy Specialties
Pam Beaton, BS American College of Chest Physicians
Graduate Management Admission Council (GMAT)
Margaret Bent, PhD
Lawrence Fabrey, PhD
National Board for Certification in Occupational Therapy
Applied Measurement Professionals
Mina Larson
Sean Ford
Brian Bontempo, PhD
Dancor
National Certification Commission for Acupuncture and Oriental Medicine
Mountain Measurement, Inc.
Allen Brandt Graduate Management Admission Council (GMAT)
Christopher Butcher Heuristic Solutions
Carla Caro, MA Professional Examination Service
Daniel Eyob
Todd Galati, MA Credentialing for the American Council on Exercise
Judi Gerstung, DC National Board of Chiropractic Examiners
Jefferson Glassie, Esq. Whiteford, Taylor & Preston
Isabelle Gonthier, PhD
Meredith Kuny, BA Castle Worldwide
Richard Lawrence, MS North American Board of Certified Energy Practitioners
Tracy Lofty, MSA, CAE Commission on Nurse Certification
E.W. Looney BrightLink
Joselito Cornelio Lualhati Global Skills X-change
Mary Macomber, BA, JD South Florida Hunger Coalition
Catherine Carter, MA
Financial Planning Standards Council
Sheila Mauldin, MNM
American Board for Certification In Orthotics, Prosthetics, and Pedorthics
Paul Grace, MS, CAE
Exam Programs for the National Commission on Certification of Physician Assistants
Shannon Carter, CAE Competency and Credentialing Institute
Mark G. Christensen, PhD National Board of Chiropractic Examiners
National Board for Certification in Occupational Therapy
Scott Greene, BA, MEd Castle Worldwide
C. Lynne Grief, PhD, RN, CEN
Cynthia Miller Murphy, RN, MSN, CAE Oncology Nursing Certification Corporation
Ryan Misner
Shaun Conway
Board of Certification for Emergency Nursing
National Board for Certification in Occupational Therapy, Inc.
National Council of Architectural Registration Boards
Peg Harrison, MS, RN, CPNP
Timothy Muckle, PhD
Ida Darragh, CPM North American Registry of Midwives
Eric D’Astolfo, MA Pearson VUE
Susan Davis-Becker, PhD Alpine Testing Solutions
Wade Delk Applied Measurement Professionals
Ed Dellert, MBA, RN, CCMEP American College of Chest Physicians
Deborah L. Dickinson Crane Institute Certification
Pediatric Nursing Certification Board
Carol Hartigan, MA, RN
National Board of Certification and Recertification for Nurse Anesthetists
American Association of Critical-Care Nurses Certification Corporation
Karen Nason, CAE
Debra Hecker, RN, MBA, WCC, DWC
Sandra Neustel, PhD
National Alliance of Wound Care
Sarah Pauly Hughes Alpine Testing Solutions, Inc.
Chad Jackson, MS, RRT, CCMEP American College of Chest Physicians
Natalie Judd Big Voice Communications
Cordell L. Jung
Philip Dickison, PhD, RN
NCS Pearson, Inc.
National Council of State Boards of Nursing
Beth Kalinowski, MBA Prometric
28 | Trends and Solutions for Leaders in Credentialing
Rehabilitation Nursing Certification Board National Board of Examiners in Optometry
Bonnie Niebuhr, MS, RN, CAE American Board of Nursing Specialties
Christine Niero, PhD Professional Testing, Inc.
Michelle Nolin, CPLP Informa Training Partners
Diana Patten, BA Castle Worldwide
Irene Perez Department of Defense
William J. Rademacher, DC
Rachel Watkins Schoenig, JD
Lynn Webb, PhD
Doctor of Chiropractic
ACT, Inc.
Testing Consultant
Aimee Hobby Rhodes, JD
Robin C. Seabrook
Anjali Weber
CFA Institute
National Commission on Orthotic and Prosthetic Education
Institute for Credentialing Excellence
Lynne Shindoll, MA
LionHeart Consulting, Inc
Jan Robinson College of Veterinarians of Ontario
Mickie Rops
Shindoll Assessment/Editorial Services
Paul Werder Steven R. Whiteside, CO, FAAOP
Mickie S. Rops Consulting, Inc.
Francine Stanbery, MSEd, CAE
Hanger Clinic
Melinda Rose
Board of Certification for Emergency Nursing
Ada Woo, PhD
Global Skills Exchange Corporation
Scott Russell Alpine Testing Solutions
Gary Schmidt Competency and Credentialing Institute
Michael Villaire, MSLM Institute for Healthcare Advancement
Kory Ward-Cook, PhD
National Council of State Boards of Nursing
Anthony Zara, PhD Pearson VUE
National Certification Commission for Acupuncture and Oriental Medicine
Access at your fingertips! Download the official 2013 ICE Exchange mobile app by visiting your App Store or Android Market. You can also visit www.credentialingexcellence.org/MobileApp. Feel free to create your own schedule based on your preferred conference sessions and activities. You can upload pictures, access the exhibitor directory, and keep in touch with your fellow attendees – all in the palm of your hand!
“Appy” Hour: Just before the Welcome Reception, stop by the Magnolia Foyer from 5:30 p.m. – 6:30 p.m. to learn about the app and its key features.
Questions? Visit the registration desk and an ICE staff member can walk you through how to get started.
November 11–14, 2013
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Lawyers Who Understand Certification We keep the gears turning while you focus on your mission. With one of the largest Nonprofit practice groups in the nation, we help staff put their effort into their work, not legal issues. Experienced advice on due process, ethics, disciplinary actions, tax-exemption, governance, , data security and privacy, contracts, ADA, antitrust, HR, intellectual property, and litigation.
Co Chairs Jeff Glassie 202.689.3156 Eileen Johnson 703.280.9271 Jon May 410.347.8781
www.wtplaw.com
Award Winners
Award History
ICE Service Award
ICE Service Award
Paul Grace, MS, CAE Paul Grace is an innovative leader with more than twenty-five years of experience in the realm of personnel certification and accreditation. He is currently the President/Chief Executive Officer of the National Board for Certification in Occupational Therapy, Inc. (NBCOT), a position he has held since 2001. Mr. Grace has served as Chair of the National Commission for Certifying Agencies (NCCA) and three terms as President of the Institute for Credentialing Excellence (ICE). He is now serving as co-chair of the Main Committee for the NCCA Standards Revision initiative. He was awarded his undergraduate and graduate degrees from West Virginia University.
Credentialing Industry Leadership Award Denise D. Humphrey, MA Denise D. Humphrey is the Deputy Director, Center for Development of Security Excellence (CDSE) Directorate, Defense Security Service (DSS). She serves as the senior security advisor for the agency’s security education, training and professionalization programs, including oversight of the development of the Security Professional Education Development (SPe¯D) Program. She is currently the Chair of the Department of Defense Security Training Council (DSTC). She has played a key role in the development and implementation of the SPe¯D Certification Program, DoD’s initiative to professionalize the security workforce. Under her leadership, the Security Fundamentals Professional Certification (SFPC) became the first, federal government developed certification to become nationally accredited. Ms. Humphrey graduated with honors from Western Maryland College with a Bachelor of Arts degree in Sociology with an emphasis in Criminal Justice. She holds a Masters of Arts degree in Security Management from the George Washington University.
The ICE Service Award recognizes those individuals who have displayed exemplary service and commitment to the organization, who have been instrumental in facilitating the achievement of the organization’s goals, and who have demonstrated a history of volunteer service in ICE. 2001 Michael Martin, Commission for Certification in Geriatric Pharmacy 2002 Maralyn Turner, NCCA Public Member 2003 James Hogan, ACT, Inc. 2004 David Swankin, Citizen Advocacy Center 2005 Joan Knapp, Knapp & Associates International, Inc. 2006 Larry Early, Certification Consultant/Psychometrician 2007 Richard A. Goldberg, Goldberg & Associates, Attorneys at Law 2008 Cynthia Durley, MEd, MBA, Dental Assisting National Board 2009 Lawrence J. Fabrey, PhD, Applied Measurement Professionals 2010 Francine Butler, PhD, Biofeedback Certification Institute of America 2011 Johnna Gueorguieva, PhD, Dental Assisting National Board 2012 James Henderson, PhD, Castle Worldwide
Credentialing Industry Leadership Award The Credentialing Industry Leadership Award recognizes those individuals who have demonstrated innovative leadership in the field of credentialing and/or licensure by developing, implementing and researching programs or practices. 2000 Tom Clawson, National Board for Certified Counselors 2001 James Henderson, PhD, Castle Worldwide 2002 Paul Grace, MS, CAEß, National Board for Certification in Occupational Therapy 2003 Mary Smolenski, American Nurses Credentialing Center 2004 Gary Smith, National Board for Respiratory Care, Inc. 2005 I. Leon Smith, Professional Examination Service (PES) 2006 Susan H. Eubanks, National Board for Certified Counselors 2007 Lenora G. Knapp, PhD, Knapp & Associates International, Inc. 2008 Melissa Murer Corrigan, Pharmacy Technician Certification Board 2009 Lynn D. Anderson, Joint Commission on Allied Health Personnel in Ophthalmology 2011 Cynthia Miller Murphy, RN, MSN, CAE, Oncology Nursing Certification Corporation
Lifetime Achievement Award The Lifetime Achievement Award is presented periodically in recognition of lifetime achievement in the credentialing field. The award recognizes individuals whose vision, efforts, commitment, and contributions have advanced the credentialing profession. 1999 Dennis Faulk 2000 Ben Shimberg 2010 William Hogan, Applied Measurement Professionals November 11–14, 2013
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National Commission for Certifying Agencies ICE would like to welcome the following programs into its family of accredited programs. By achieving initial accreditation in 2013, these programs join the more than 270 programs that have been granted accreditation to date.
2012 NCCA Newly Accredited Programs (accredited November and December of 2012) • Defense Security Service • Security Fundamentals Professional Certification (SFPC) • American Board of Optometry • Diplomate, American Board of Optometry (Diplomate, American Board of Optometry)
• American Board for Certification in Homeland Security • Certified in Homeland Security Level Five (CHS-V)
ICE is pleased to announce the one year anniversary of its accreditation program for assessment-based certificate programs (ACAP). Accreditation for education and training programs provides a third-party validation that programs have met recognized national and international standards for development, implementation, and maintenance of education and training. Organizations interested in accreditation are invited to check out our website at www.credentialingexcellence.org/accreditation to understand the difference between certificate and certification; to download a copy of the NCCA or ICE Standards and application forms; and for the latest information including an overview of the application process, FAQs, and fee information. Visit the Genius Bar in the Learning Lounge on Tuesday, November 12 from 4:30 p.m. to 6:00 p.m. and Wednesday, November 13 from 3:00 p.m. – 5:00 p.m. for an opportunity to ask questions and speak with accreditation experts.
• National Board of Certification for Medical Interpreters • Certified Medical Interpreter (CMI)
2013 NCCA Newly Accredited Programs • American Board for Certification In Orthotics, Prosthetics, and Pedorthics, Inc. • Certified • Certified • Certified • Certified • Certified • Certified • Certified
Fitter-mastectomy (CFm) Fitter-orthotics (CFo) Fitter-orthotics/mastectomy (CFom) Fitter-therapeutic shoes (CFts) Orthotic Technician (CTO) Prosthetic Technician (CTP) Prosthetic-Orthotic Technician (CTPO)
• American Board of Industrial Hygiene • Certified Industrial Hygienist (CIH)
• American Board of Registration of EEG and EP Technologists • Certification in Long Term Monitoring (CLTM)
• Board of Medical Specialty Coding and Compliance • Home Care Coding Specialist – Diagnosis (HCS-D)
• California Association of Drinking Driver Treatment Programs • Certified Alcohol and Other Drug Counselor (CAODC) • National Association of Healthcare Access Management • Certified Healthcare Access Associate (CHAA) • Certified Healthcare Access Manager (CHAM)
• National Commission for Health Education Credentialing • Master Certified Health (MCHES)
• Society of Certified Retirement Financial Advisors • Certified Retirement Financial Advisor (CRFA)
The mission of the NCCA is to help ensure the health, welfare, and safety of the public through the accreditation of a variety of individual certification programs that assess professional competency.
Certified Association Executive (CAE) Credits Earn or maintain the Certified Association Executive (CAE) credential by applying qualifying education from ICE Exchange as credit toward your CAE. At the ICE Exchange, you may earn a maximum of 19.75 credits on qualifying education: Credit is calculated on an hour-for-hour basis, rounding down to the nearest quarter hour and excluding session breaks, and networking events.
Monday, November 11
Pre-Conference Workshop: maximum 3 CAE credits total
Tuesday, November 12
Opening Plenary (1.25), four concurrent sessions (1 each), Learning Lounge (1.5): maximum 6.75 CAE credits total
Wednesday, November 13
CEO SIG (1.5), three concurrent sessions (1 each), Learning Lounge (2): maximum 6.5 CAE credits total
Thursday, November 14
Research Summit (1.5), one concurrent session (1), Closing Session (1): maximum 3.5 CAE credits total Note: ICE Exchange is not endorsed by or affiliated with the CAE program. For more information about the CAE credential, please visit www.whatiscae.org. November 11–14, 2013
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Board of Directors Chair Denise Fandel, MBA, CAE Executive Director National Athletic Trainers Association Board of Certification, Inc. (BOC) Immediate-Past President Cary List, CA, CFP President and Chief Executive Officer Financial Planning Standards Council Chair-Elect Linda Lysoby, MS, MCHES, CAE Executive Director National Commission for Health Education Credentialing
Secretary/Treasurer Ronald G. Havlick Executive Director Operating Engineers Certification Program
Claudia Zacharias, MBA, CAE President and CEO Board of Certification/Accreditation International
NCCA Chair Donald A. Balasa, JD, MBA Executive Director, Legal Counsel American Association of Medical Assistants
Public Member Rebecca LeBuhn Chair, Board of Directors Citizen Advocacy Center
Sustaining Member Linda Waters, PhD Vice President, Professional Associations Prometric
Ex Officio Member Denise Roosendaal, CAE Executive Director Institute for Credentialing Excellence
Elected Board Members Joan Campbell, CAE Executive Director American Board of Multiple Specialties in Podiatry
2013 National Commission for Certifying Agencies Chair Donald A. Balasa, JD, MBA American Association of Medical Assistants Vice Chair Chad Buckendahl, PhD Alpine Testing Solutions, Inc. Public Member Mary F. Macomber, Esq., BA, JD Elected Commissioners Ron Kruzel, CST, MA National Board of Surgical Technology and Surgical Assisting
Timothy J. Muckle, PhD National Board for Certification and Recertification of Nurse Anesthetists
Darlene Leuschke Commission on Paraoptometric Certification of the American Optometric Association
Brian Bontempo, PhD Mountain Measurement
Todd Galati, MA American Council on Exercise
General Counsel Philip O’Neill, JD Jacobson Holman, PLLC
ICE Board Appointee Dania Eter, MBA CISCO NCCA Psychometric Appointees Sandra Neustel, PhD National Board of Examiners in Optometry
Program Committee Chair Shannon Carter, CAE Competency and Credentialing Institute
Cynthia Noe, RN American Association of Critical-Care Nurses
Mike Klug, JD National Certification Commission for Acupuncture and Oriental Medicine
Vice Chair Sara Blair Lake, JD, CAE International Board of Lactation Consultant Examiners
Daniel Breidenbach, PhD Applied Measurement Professionals
Nathan Thompson, PhD Assessment Systems Corporation
Donna Hayes Alpine Testing Solutions
Sandra Greenberg, PhD Professional Examination Service
William Ellis, RPh, MS Board of Pharmacy Specialties
Jo Santos, RHIA American Health Information Management Association
Sharon Lustig Castle Worldwide
Bill West, MBA Pearson VUE
Linda Anguish, SPHR, GPHR Human Resource Certification Institute
Sherry Montgomery American Board of Optometry
November 11–14, 2013
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2025 M Street NW, Suite 800 Washington, DC 20036 Phone: 202.367.1165 Fax: 202.367.2165 www.credentialingexcellence.org info@credentialingexcellence.org
2013 EXCHANGE
Save the Date 2014 ICE Exchange
November 11-14, 2014 Marriott San Antonio Rivercenter San Antonio, Texas
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