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Fresh Ideas CREDENTIALING for the


November 11-14, 2014 | San Antonio Marriott Rivercenter | San Antonio, TX

Schedule-at-a-Glance Tuesday, November 11


9:00 a.m. - 7:00 p.m.

Registration Open

10:00 a.m. - 4:00 p.m.

*Pre-Conference Workshop: Building Greater Governance Teams for Certifying Organizations

1:00 p.m. - 4:00 p.m.

*Pre-Conference Workshop: Policy Writing

1:00 p.m. - 4:00 p.m.

*Pre-Conference Workshop: Think Tank on the Future of Research and Credentialing in Healthcare

1:00 p.m. - 4:00 p.m.

*Pre-Conference Workshop: Eligibility Requirements for Credentialing Programs

4:15 p.m. - 5:15 p.m.

NCCA Standards Revision Update

5:15 p.m.- 6:00 p.m.

First-Time Attendee Reception (Ticketed Event) - Sponsored by Applied Measurement Professionals

6:00 p.m. - 8:00 p.m.

Welcome Reception - Sponsored by Pearson VUE

Innovation Hall - Salon I

8:00 a.m. - 5:00 p.m.

Registration Open

Ballroom Foyer, Level 3

8:00 a.m. - 8:45 a.m.

Jump-Start Sessions

Atrium, Level 2; Salon B

8:00 a.m. - 9:00 a.m.

Continental Breakfast

Ballroom Foyer, Level 3

9:00 a.m. - 10:15 a.m.

Welcome and Opening Keynote: Scott Deming - Sponsored by Castle Worldwide

Wednesday, November 12

Ballroom Foyer, Level 3 Conference 17 Salon A Conference 1-3 Salon B Salon A Sazo’s Latin Grill Location

Salon F

10:30 a.m. - 11:30 a.m.

CEO Session with Scott Deming (By Invitation)

Conference 8

10:30 a.m. - 12:00 p.m.

Concurrent Sessions

See pages 6-7

11:30 a.m. - 12:15 p.m.

Roundtable Sessions

Atrium, Level 2

11:30 a.m. - 6:00 p.m.

Innovation Hall Open

Innovation Hall - Salon I

11:45 a.m. - 1:30 p.m.

Lightning Learning Sessions

Innovation Hall - Salon I Innovation Hall - Salon I

12:00 p.m. - 2:00 p.m.


2:00 p.m. - 3:00 p.m.

Concurrent Sessions

3:00 p.m. - 3:30 p.m.

Refreshment Break - Sponsored by Applied Measurement Professionals

3:30 p.m. - 5:00 p.m.

ICE Research Summit

5:00 p.m. - 6:00 p.m.

Happy Hour - Sponsored by Prometric

Thursday, November 13

See page 7 Innovation Hall - Salon I Salon F Innovation Hall - Salon I Location

8:00 a.m. - 5:00 p.m.

Registration Open

8:00 a.m. - 9:00 a.m.

Public Member Breakfast (Public Members Only)

Ballroom Foyer, Level 3 Conference 4

8:00 a.m. - 9:30 a.m.

Networking Breakfast - Sponsored by PSI

Innovation Hall - Salon I

8:00 a.m. - 2:00 p.m.

Innovation Hall Open

Innovation Hall - Salon I

8:30 a.m. - 9:15 a.m.

Lightning Learning Sessions

Innovation Hall - Salon I

8:30 a.m. - 9:15 a.m.

Roundtable Sessions

Atrium, Level 2

9:30 a.m. -11:00 a.m.

Concurrent Sessions

See page 8

11:30 a.m. - 1:00 p.m.

Annual Business Meeting & Awards Luncheon - Sponsored by PSI

Salon F

1:00 p.m. - 2:00 p.m.

Dessert - Sponsored by Applied Measurement Professionals

2:00 p.m. - 3:30 p.m.

Concurrent Sessions

3:00 p.m. - 4:00 p.m.

Refreshment Break - Sponsored by Innovative Exams

3:10 p.m. - 3:50 p.m.

Roundtable Sessions

Atrium, Level 2

4:00 p.m. - 5:30 p.m.

Concurrent Sessions

See pages 9-11

5:30 p.m. - 6:30 p.m.

Solutions Showcase

See page 17

Continental Breakfast

Ballroom Foyer, Level 3

Friday, November 14 8:00 a.m. - 9:00 a.m.

Innovation Hall - Salon I See pages 8-9 Ballroom Foyer, Level 3


8:00 a.m. - 9:00 a.m.

CEO Special Interest Group Breakfast (By Invitation) - Sponsored by Professional Examination Service

9:00 a.m. - 10:00 a.m.

Concurrent Sessions

10:00 a.m. - 10:15 a.m.

Refreshment Break - Sponsored by Omnipress

10:15 a.m. - 11:15 a.m.

Concurrent Sessions

11:30 a.m. - 12:30 p.m.

Closing Keynote: Steve Miranda

* Pre-Conference Workshops require an additional registration.

2 | Fresh Ideas for the Credentialing Community

Conference 17 See page 11 Ballroom Foyer, Level 3 See page 13 Salon F

Welcome to San Antonio, Texas! TABLE OF CONTENTS Conference Schedule . . . . . . . . . . .2 Session Descriptions . . . . . . . . . . .5 Learning Lounge . . . . . . . . . . . . .14 Solutions Showcase. . . . . . . . . . .15 Sponsors. . . . . . . . . . . . . . . . . . .19 Innovation Hall Floor Plan . . . . . .21 Innovation Hall Hours . . . . . . . . . .21 Industry Partners . . . . . . . . . . . . .22 Conference Venue Map . . . . . . . .27 Presenters . . . . . . . . . . . . . . . . . .28 Award Winners. . . . . . . . . . . . . . .30 ICE Accredited Services . . . . . . . .31 CAE Hours . . . . . . . . . . . . . . . . . .31 Board of Directors . . . . . . . . . . . .32 NCCA Commissioners . . . . . . . . .32 Program Committee . . . . . . . . . . .32 ICE 2015 Webinars and Workshops . . . . . . . . . . . . . .33 Notes . . . . . . . . . . . . . . . . . . . . .35

Thank you for joining us for the 2014 ICE Exchange! We are pleased to welcome you to beautiful San Antonio, Texas and are thrilled to present you with an enhanced learning environment where you’re sure to walk away with fresh ideas, perspectives, and contacts. After the success of last year’s conference, the ICE Exchange is back and better than ever. You can choose from a vast selection of educational sessions, plus indepth pre-conference workshops to enhance your professional growth. Speakers from across North America will share their expertise on a variety of engaging topics. ICE is especially excited to welcome two keynote speakers this year: Opening Keynote Presenter, Scott Deming is a nationally recognized speaker, trainer and consultant with over thirty years of real, in the trenches business experience. He will engage us in a conversation about rethinking our customer experience process to ensure success in tackling the challenges we face in moving our programs to the next level of service. Closing Keynote Speaker Steve Miranda will explore the opportunities and pitfalls of data mining as well as specific do’s and don’ts associated with the collection and interpretation of “big data.” The Learning Lounge is back this year, designed with areas for peer-to-peer learning and featuring mini-presentations by invited experts, an ePoster gallery, and much more – don’t forget to stop by! Stay up-to-speed on conference events and announcements through the new 2014 ICE Exchange mobile app. This easy-to-use app will update you on conference activities in real-time. Find sessions, the schedule of events, and speaker information at the click of an icon! If you have questions throughout the conference, please stop by the registration desk or the ICE booth where a staff member will gladly assist you. We hope you enjoy San Antonio while discovering new ideas and celebrating our critical role in the credentialing industry. Thank you for helping make the 2014 ICE Exchange a success! We hope you enjoy the conference,

Sara Blair Lake, JD, CAE ICE Program Committee Chair

November 11-14, 2014 | San Antonio, TX | 3

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Education Designed for Your Entire Organization Customize your conference experience to meet your personal, professional, and organizational goals. If you have any questions about the educational program, please do not hesitate to ask ICE staff.

The ICE Program Committee has identified sessions useful to public members with a . Public Members are encouraged to attend any sessions they find of interest. Sessions that will be broadcast live and available via virtual conference will be marked with . CEOs and Executive Directors are welcome to attend any session they were designed specifically find of interest, but those marked with a for executive-level audiences.

Session Descriptions Pre-Conference Workshops *Pre-Conference Workshops require an additional registration.

Tuesday, November 11

*Policy Writing Workshop

10:00 a.m. - 4:00 p.m.

Todd Galati, MA; Jefferson Glassie, Esq. FASAE; and Janice Moore

*Building Greater Governance Teams for Certifying Organizations Mark O. Thorsby, CAE Location: Conference 17 This highly interactive workshop will provide a focused look at governance principles for members of a certification governing board. In addition to providing an overview of what great governance is and how to build great governing teams, this workshop will help you, as governing board members, determine what are the critical success factors of your board and help you define your desired leadership characteristics. This is a great training session for first-time and seasoned governing board members and staff. Lunch is included.

1:00 p.m. - 4:00 p.m.

*Eligibility Requirements for Credentialing Programs Torryn Brazell, MS, CAE; Chuck Friedman, PhD; Cynthia Miller Murphy, RN, MSN, CAE; and Patricia M. Muenzen, MA Location: Salon B The ICE Research and Development Committee undertook a study of the art and science regarding eligibility requirements. The study task force will share its findings and recommendations, and engage participants in evaluating their own eligibility policies. Participants will explore topics including characteristics of good eligibility requirements, considerations in policy development, and rationales for different types of requirements. Processes for ongoing evaluation of eligibility requirements will be described.

Location: Salon A Participants will discuss the development of an ongoing quality assurance process to evaluate and update policies that meet the requirements of accrediting bodies. This quality assurance process can also be re-purposed for new programs writing their initial policy manuals. The presenters will offer tips on how to structure the policy manual so that it serves as a dynamic tool for ongoing management as well as a key resource in succession planning. The presenters will conduct hands-on exercises to review sample policies, identify potential issues and write language that is easy to understand. They will also review key policy areas to highlight the major areas on which the policy should focus.

*Think Tank on the Future of Research and Credentialing in Healthcare Diane Boyle, PhD, RN; Emily Cramer, PhD; and James Xavier Stobinski, PhD Location: Conference 1-3 Examine how healthcare certification research will play more of an active role in determining the direction of our credentialing efforts. In the future, changes made to the credentialing process, based on empirical data, will ensure a higher standard of healthcare professional competency leading directly to better patient care and safety. Assembled will be a panel of experts who have taken leadership roles in advancing research-based decision making in the healthcare field. In addition to sharing the work they’ve done in their respective disciplines, panelists will engage participants in an active discussion centered on establishing collaborations and partnerships across disciplines and professions to achieve greater success and viability.

November 11-14, 2014 | San Antonio, TX | 5

Session Descriptions Tuesday, November 11 4:15 p.m. - 5:15 p.m.

NCCA Standards Revision Update Location: Salon A The NCCA Standards Revision project started in May 2013 with the goal of reviewing and updating the current standards to provide clarity, remain relevant, and reflect current practice. Hear an overview of the project and what the upcoming changes entail. Implementation is planned for 2016.

Wednesday, November 12 8:00 a.m. - 8:45 a.m.

Jump-Start Session: Ideas Big and Small To Incorporate Social Media into Your Certification Program William Ellis, RPh, MS and Todd Galati, MA Location: Atrium, Level 2 The use of social media has evolved business communication from predominantly one-way communication to engaging social discussions. Organizations must determine the best platforms for starting and advancing their social media strategies, otherwise outside conversations will occur without organizational involvement. Learn from two organizations at different stages in the use of social media, from initial program adoption to a multifaceted robust approach. This session will provide ideas for incorporating social media into your certification programs.

Jump-Start Session: Continuing Education: Up to Your Standards? Ali Neal, Felicia Lembesis, CAE, Khunteang Pa, Diane Thompkins, MS, RN Location: Salon B The often cited weak link in certification maintenance is continuing education. Join the discussion with a panel of certifying board representatives who have implemented continuing education standards to elevate educational opportunities for their constituents and at the same time enhanced the rigor of their recertification program.

9:00 a.m. - 10:15 a.m.

Opening Plenary Session Keynote Speaker: Scott Deming Location: Salon F Transform yourself and your organization into a powerful brand with which your employees and your certificants want to identify. Join Scott Deming to discover a customer experience process that can help you sustain long-term success by building an employee team dedicated to your organization’s mission and moving your certificants from satisfied to loyal.

6 | Fresh Ideas for the Credentialing Community

10:30 a.m. - 11:30 a.m.

CEO Session with Opening Keynote, Scott Deming (By Invitation) Location: Conference 8 Chief Executive Officers (CEOs) and Executive Directors will be invited to an exclusive concurrent session to more intimately discuss how Scott Deming’s strategies can be applied to address specific issues in your organization and the credentialing industry.

Redefining Certification Database RFPs to Requests for Partnerships Moira Edwards, MS, CAE and William Ellis, RPh, MS Location: Conference 17 Often the process of issuing an RFP for a certification management system is outsourced and focuses entirely on the technical capabilities of the system. This session will re-think this process through the development of an RFP that fosters partnerships emphasizing the fit between the vendor and the certification organization. Development of an RFP that identifies required system functionality through user stories will be discussed. This session is designed for certification organizations without dedicated IT staff.

The New American Board of Medical Specialties (ABMS) Standards for Maintenance of Certification: Leading the Way to the Future Tom Granatir Location: Salon A In February 2014, the ABMS released its revised Standards for the ABMS Program for Maintenance of Competence (MOC), for implementation on January 15, 2015. The ABMS recertification standards are widely recognized as the most advanced recertification standards in the United States. One of the new standards reads: “Each ABMS Member Board will incorporate practice assessment and improvement activities into its program for MOC requirements throughout diplomats’ careers...” At this session, the new standards and their rationale will be explained in detail.

10:30 a.m. - 12:00 p.m.

Balancing Validity and Reliability Demands in Developing the New CPA Certification Exams Amral Sidiq Ali, PhD, CE and Kathy Letourneau, CPA, CA Location: Salon B The three accounting bodies in Canada (CA, CMA, and CGA) recently merged to form a new professional accounting designation, CPA. Can you imagine the challenges of developing brand new exams from scratch? CPA Canada’s objective is to retain the best of the legacy bodies examinations processes while taking advantage of technology and innovative item types. A key challenge will be balancing validity and reliability demands.

Wednesday, November 12 (continued) 10:30 a.m. - 12:00 p.m.

Recertification: Aligning Your Options with Your Purpose

Key Legal Issues for Certification Entities: Perspectives of General and Staff Counsel

Chad W. Buckendahl, PhD; Drew Dallas, PhD; and Timothy Muckle, PhD

Jefferson Glassie, Esq. FASAE and Donald A. Balasa, JD, MBA

Location: Conference 1-3

Location: Conference 1-3

After initial certification, candidates’ efforts shift to maintenance of their credential. There are competing perspectives on whether recertification is to demonstrate the continuance of the knowledge, skills, and abilities necessary for competent practice or to promote enhanced competency. Presenters in this session will discuss the need for recertification, options that programs may consider, and the organizational and psychometric advantages and disadvantages of each. Case studies from two programs with different recertification models will be discussed.

This session will cover the top ten key legal issues for certification bodies, from the unique perspectives of outside legal counsel and inside staff counsel. In addition, Mr. Glassie and Mr. Balasa will focus on different mindsets that certification entities have concerning legal issues. Key legal areas to be addressed include due process, trademark, copyright, antitrust, ADA, insurance, conflicts of interest, and governance.

2:00 p.m. - 3:00 p.m.

Going Global Part 2: Intentionally International Linda K. Anguish, SPHR, GPHR and Rory E. McCorkle, PhD Location: Salon B Making the decision to go global with your certification program is a major decision. Once that decision has been made, where should you go from there? This session will focus on being intentional in your international growth: the process for selecting geographic areas on which to focus, adapting or creating a product for that market, choosing the delivery model, and making decisions related to psychometrics and recertification requirements.

How Do I Select the Best Testing Model for My Organization: Should It Be CAT, LOFT, Paper-andPencil, or ?? Philip Dickison, PhD and Anthony Zara, PhD Location: Salon A Choosing which testing model is the best for your program? There are a number of models that might provide benefits that your program currently cannot achieve. Selecting a testing model involves analysis of your organization’s testing goals, budget, stakeholders, and appetite for change. Programs should weigh all relevant information and select a testing model that provides the best advantages. The presenters will provide insight about optimal test model selection for organizations with competing needs.

We Need Continuing Competence: How Can We Afford It? Christopher Butcher, MA; Christine Niero, PhD; and James Xavier Stobinski, PhD Location: Conference 17 Recent developments have caused a re-examination of long held assumptions underlying the relationship between certification, recertification, and the concept of continuing competency. Initiating a continuing competency program to address the shortfalls of current methods is challenging but the presenters will detail the case for this decision. The integration of continuing competency programs into a business plan while still meeting stakeholder expectations will be covered. Early stage examples from one program will be presented.

3:30 p.m. - 5:00 p.m.

ICE Research Summit Christopher Butcher, MA; Larry Fabrey, PhD; Patricia M. Muenzen, MA; Karen Plaus, PhD, CRNA, FAAN; Patricia Young, MA; and John Wickett, PhD Location: Salon F The 4th Annual ICE Research Summit is an opportunity for you to learn about current and innovative industry research being produced by ICE’s Research and Development (R&D) Committee. These research products help you understand how your organization compares to other credentialing bodies with a variety of benchmarking trends. By attending the Research Summit, you will have the opportunity to offer live feedback and input to ICE’s R&D Committee through the audience response system. This year’s Summit will feature fellow credentialing professionals discussing their work on the following ICE R&D projects: Business of Certification Survey; Construct Definitions; Badging and Micro-Credentialing; Innovative Items; Validation Strategies; and Remote Proctoring.

Collect Your ICE Exchange Digital Badge A badge is a representation of an achievement or outcome. ICE has partnered with Acclaim, Pearson’s badging platform, to provide digital badges that document your participation at the ICE Exchange. Accepting your digital badge provides you with the ability to share your professional affiliation with the conference and any continuing education credits earned with single-click access to validated information. You will receive a notification email from no-reply@YourAcclaim approximately one week after the conference. The email will contain details of your badge along with a link to the platform. There, you will go through a simple process to set up an account, manage, and share your badge. Digital badging is changing the playing field for credential verification. Attend Learning Lounge activities that discuss the growing trend and be sure to visit all of the industry partners who offer these services in our Innovation Hall. November 11-14, 2014 | San Antonio, TX | 7

Session Descriptions Thursday, November 13 9:30 a.m. - 10:30 a.m.

Can International Testing Be Managed Securely?

The Role of Certification Boards in Scope of Practice and Other Legislative Changes

Catherine R. Davis, PhD, RN and David Foster, PhD

Grady Colson Barnhill, MS; Ida Darragh, CPM; Carol Hartigan, MA, RN; David Swankin; and Lisa Thiemann, PhD, CRNA

Location: Salon B

Location: Salon A

International testing for any certification program can be fraught with security risks: from falsified credentials to the pirating of test items. This presentation will discuss the experience of a small-to-medium-sized certification program that offers Internetbased testing in many high-risk areas around the world. Lessons learned that have allowed testing to occur with a minimum of risk and disruption will be offered to assist other certification programs considering global expansion.

Every year, thousands of proposals to modify health professional scopes of practice are debated by state legislatures. Often these debates are decided in favor of the parties with the strongest lobbying team, regardless of the empirical evidence. Many ICE member organizations certify healthcare professionals whose practice is either enlarged or restricted by these legislative decisions. At this session, representatives of four such organizations will describe their experiences trying to influence scope of practice legislative changes. State legislation affects professional practice in additional ways, which will also be part of the conversation. One example is continuing competency requirements.

9:30 a.m. - 11:00 a.m.

NCCA Accredited Our Program: Now What? Cynthia Allen, MA; Janice Moore; Amin Saiar, PhD; and Diane Thompkins, MS Location: Conference 17 There is a collective sigh of relief after your program receives NCCA accreditation. The positive result of your dedicated effort is worth celebrating, but don’t let the party go on too long. The re-accreditation deadline of five years may feel far away now, but it quickly creeps up, as deadlines often do. This session will discuss concepts to help organizations incorporate reaccreditation into their ongoing program management. During the session we will explore: re-accreditation vs. renewal; the most common problem areas for organizations seeking re-accreditation; tips to help your organization adopt a new philosophy with maintenance of accreditation as the focal point; and strategies to retain institutional knowledge among staff and volunteers. The session material will spark internal discussion about the importance of re-accreditation as part of the overall planning process among staff and volunteer leaders and offer concrete examples of how to achieve it. The concepts reviewed can be used by non-accredited programs as well as part of an ongoing quality improvement process.

Test Development Is the Business of Certification: Balancing Operational and Psychometric Considerations Kay Manger-Hague; Jessica Rapey, RD; and John Weiner, MS; and Amin Saiar, PhD Location: Conference 1-3 Credentialing examinations play an important role in certifying professional competence and therefore must meet professional standards for psychometric quality (e.g., validity, reliability). At the same time, business requirements may pose challenges to test development and maintenance practices. In this session, professional association managers and psychometric consultants will draw from real-life examples to discuss issues, challenges, and practical approaches to test development, maintenance, and growth to meet the needs and objectives of an accredited certification program.

2:00 p.m. - 3:00 p.m.

Is My Program in Trouble? Asking the Right Questions To Get the Right Answers Joe Brutsche; Kathleen A. Gialluca, PhD; and Joy Matthews-López, PhD Location: Salon A The presenters will lead the audience through the process of articulating specific security risks and concerns relevant to their testing programs. The group will suggest ways in which security breaches or cheating behaviors may be reflected in test response data. Methods of analysis for investigating those hypotheses will be proposed, and examples of analyses using real examination data will be described. The presenters will discuss how to incorporate these processes into an overall security plan.

8 | Fresh Ideas for the Credentialing Community

2:00 p.m. - 3:00 p.m.

4:00 p.m. - 5:00 p.m.

Leadership Development for Boards and Item Bank Maintenance: No Longer a Problem Executives with Natural Language Processing (NLP) Kirk Becker, PhD; Timothy L. Miller, PE; and Timothy Muckle, PhD Location: Conference 1-3 Natural Language Processing (NLP) offers methods for quantifying the similarity between written text. Within the testing industry, NLP has primarily been used for automated essay scoring, but research shows that NLP can offer additional benefits. This presentation will demonstrate the use of NLP to identify enemy items, duplicate items or as a gap analysis strategy for content mapping. Analyses show evidence for the utility of NLP for item bank management and identifying compromised item content.

Leveraging Job Analysis Updates To Document the Value of Your Certification Margaret M. Collins, MS and John Ganoe, CAE Location: Conference 17 As certification programs expands in popularity, certifying programs need to differentiate themselves. A value of certification study is an excellent way to collect information and document the advantages of a program and identify areas for improvement. CAMICB presents a case study on how it leverages its job analysis survey to collect program evaluation information from its members, their employers, and other stakeholders.

2:00 p.m. - 3:30 p.m.

Psychometric Rules of Thumb That Every Credentialing Manager Should Know AndrĂŠ De Champlain, PhD; Liberty Munson, PhD; Manfred Straehle, PhD; and Ada Woo, PhD Location: Salon B Given the popularity of this conversation at the most recent Innovations in Testing conference, the presenters would like to extend this conversation to ICE conference participants. In this session, three psychometricians will discuss five important psychometric rules of thumb that every credentialing managers, testing program/business managers, and executives should know. They include sample size requirements, number of items/forms for an exam, item analysis in CTT, item exposure, and test fairness.

Thomas R. Clark, RPh; Susan W. Stang, PhD; and John Weiner, MS Location: Salon A Organizational effectiveness starts at the top. Effective, aligned, and passionate leadership is needed from both key executives and board members to move the organization forward and keep it strong. Accordingly, successful organizations invest resources in the selection, development, and management of leadership talent. In this session, assessment experts and association executives will explore and discuss challenges, considerations, and approaches for leadership talent management, with an emphasis on non-profit organizations and boards as a governing body.

Scalable Marketing Strategies for Certification Programs Cynthia Allen, MA and Betsy Sklar, MBA Location: Salon B Promoting the value of a certification to our various stakeholders can require significant resources. While some organizations have large-scale marketing and communications programs in place, incorporating a complex matrix of strategies and tactics, others may face challenges dedicating staff time ,and valuable budget dollars to this important operational area. This session will discuss a variety of strategies that organizations, regardless of their size or scope, can use to evaluate or improve their marketing and communications program. It will focus on how to scale the suggested strategies up or down to meet the needs of certifying agencies with a small marketing and communications budget to ones with a larger pool of resources. This session will cover strategies such as: messaging, media, face-to-face communication, direct outreach, strategic partnerships, and other areas.

Special Arrangements: Accommodations 101 Donald A. Balasa, JD, MBA and John Hosterman, PhD Location: Conference 1-3 Students with disabilities sometimes request accommodations on high-stakes tests, including college entrance exams, and licensure and certification exams without understanding the differences between classroom modifications and reasonable testing accommodations.This session will provide a basic, understandable model of best-practices for reviewing, analyzing, and decision-making of requests for high-stakes exams adjustments, the legal underpinnings of this process, and common mistakes to avoid. The presenters will also discuss what makes a special arrangements request reasonable or not, and why.

November 11-14, 2014 | San Antonio, TX | 9

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Session Descriptions Thursday, November 13 (continued) 4:00 p.m. - 5:30 p.m.

How To Use Social Media Strategically To Market Your Certification Program

Translation and Localization for the Whole Credentialing Body

Eric R. Mills Location: Salon A

Joy Matthews-L贸pez, PhD; Rory E. McCorkle, PhD; Sue Orchard; and Stan Pickens

Strategic planning consists of defining the broad strategies and visions for the organization. This is where the foundation for implementing social media into any certification company small or large begins. This session, presented by the National Institute for Social Media, will help you determine how social media can best be leveraged to advance the greater goals of your organization and will help you align a social media strategic plan with your overarching business goals.

Location: Conference 17 Many credentialing programs wrestle with the decision to translate an examination. This session presents translation and localization from four perspectives: 1) business, 2) test development and psychometrics, 3) translator, and 4) item banking. Through this session, you will learn to assess markets to determine whether you should translate an examination, how to conform with standards, and how to support it with proper translation procedures, and item banking software.

Friday, November 14 8:00 a.m. - 9:00 a.m.

CEO Special Interest Group Breakfast (By Invitation) Location: Conference 17 Leaders of credentialing organizations often save the greatest praise for the learning opportunities with their peers. Peer-topeer learning is rich and filled with perspectives of lessons learned. ICE holds specific time at the ICE Exchange each year for such learning at the CEO Special Interest Group. This is your time to focus on the exact needs and questions of your organization. Come prepared to share your successes and challenges and be part of the larger C-level conversation.

9:00 a.m. - 10:00 a.m.

The Digital Credentialing/Badging Value Proposition for Credential Issuers, Credential Earners, and Employers Molly Marsh; Karyn Waller, CPA; and Simmy Ziv-El Location: Salon B Three organizations will present on and discuss their experience with digital credentialing/badging programs, with particular focus on the perceived value proposition on the part of key stakeholders, including credential earners, employers, and the credentialing issue itself. Discussion will focus both on how digital credentialing/badging has been leveraged by the three organizations and the relevance of those experiences to the needs and goals of ICE members.

If You Fail To Plan, You Are Planning To Fail: Strategies and Techniques To Develop Your Test Security Plan Joe Brutsche; Dania Eter, MBA; and Rachel R. Watkins Schoenig, JD Location: Conference 1-3 It is critical that testing programs put their resources where they will have the most impact. This session will introduce overarching strategies that should be considered when drafting your test security plan. With these principles in mind, the presentation will identify the key factors that go into developing a test security plan. Join experienced test security professionals and your colleagues for a hands-on opportunity to develop test security plan strategies, identify threats, and prioritize mitigation strategies.

Time To Redesign? Program and Psychometric Guidance for Renovating Your Program Susan Davis-Becker, PhD and Jared Zurn, AIA Location: Conference 17 Testing programs must be continually maintained to ensure the content, format, and structure represents the current state of a profession. In this session, attendees will learn what factors should be considered when evaluating the current program state, key steps that should be part of the redesign process, how to avoid pitfalls that will derail the process, and which stakeholders should be involved. This process will be discussed from both psychometric and program owner perspectives.

November 11-14, 2014 | San Antonio, TX | 11

PSI Services LLC

ICE 2014 Platinum Sponsor-Booth #39 Certification Testing Solutions We Partner with the Professional Association Market PSI - Your Complete Service Provider Candidate results reporting instantaneously upon completion of test

Item authoring, banking, publishing to delivery system

Candidates choose the date, time and place to take their test (online or by telephone)

Test Development Results Reporting

Registration & Scheduling

Channel Management

Payments Processing Test Delivery

1. Unproctored 2. Online Proctored 3. Secure Test Centers

Delivery options: 1. Server Based 2. Internet Based 3. Third Party

12 | Fresh Ideas for the Credentialing Community

Candidates can either pay directly via credit/debit card, test vouchers • (800) 367-1565

Session Descriptions Friday, November 14 (continued) 10:15 a.m. - 11:15 a.m.

Customer Engagement: The (Often) Missing Ingredient in Certifiers’ Success

11:30 a.m. - 12:30 p.m.

Closing Plenary Session: Gold Mine or Land Mine? The Promises and Perils of Big Data Keynote Speaker: Steve Miranda

Lenora Knapp, PhD; Dania Eter, MBA; and Liberty Munson, PhD

Location: Salon F

Location: Conference 17

In today’s hyper-competitive global environment, the mining of large quantities of information or “big data” is seen by many organizations as a panacea for identifying and capturing new customers. Unfortunately, events over the past several months have shown that many organizations still struggle with determining exactly how to best interpret and leverage the most important insights to be found in the huge amount of data at their disposal. Join Cornell University’s Steve Miranda as he explores the opportunities and pitfalls of data mining as well as specific “do’s and don’ts” associated with the collection and interpretation of “big data.” Steve will also share inspiring “Aha!” moments during his presentation.

As certifiers are faced with increased competition, building meaningful connections with stakeholders has become critical. How do you effectively interact with the right people at the right time to create a community of loyal, passionate stakeholders who advocate for your certifications? A solid customer engagement strategy combined with the right social media is the “secret sauce” to building effective stakeholder connections. We’ll share recipes for success that certifiers of all sizes and budgets can use.

Exam Development 101 Kathy Kelly and Timothy L. Miller, PE Location: Salon B Are you new to certification? Do you have questions about item writing? Exam development? The use of psychometric itemlevel statistics? This session will provide a walk-through of the exam development process with a focus on item writing training and understanding basic item level statistics. This session is designed for new credentialing managers, assessment directors, and certification board members.

Gamification and Defensible Assessment Cathy Giblin, MN, RN; Greg Sadesky, PhD; and Jason Suriano Location: Salon A The College and Association of Registered Nurses of Alberta (CARNA), RocketFuel, an educational game design studio, and Yardstick partnered on a unique project to teach and assess Ethics and Jurisprudence for RNs. Because CARNA’s vision was to engage RNs and not just to create another requirement, a tool based on principles was developed. In this session, participants will learn about how psychometric and engagement best practices were integrated in the development of the tool.

Solving the Specialization Puzzle with the ICE Continuing Competence Framework Grady Colson Barnhill, MS and Christopher Butcher, MA Location: Conference 1-3 In many professions there is a tendency to know more and more about less and less as the practitioner progresses in a career. This tendency causes significant challenges to the principles of continuing competence. This talk will introduce the ICE continuing competence framework and describe how a program can use the framework to embrace the dynamics of specialization. The presenters will share their experiences with several programs and invite participants to share the dynamics of specialization in their credentials.

Share your “Aha!” Moments Share those moments of sudden realization or inspiration for how your organization could apply fresh solutions to common challenges. Learn from your fellow attendees on what information or perspectives they find most thought provoking. Submit a description through the 2014 ICE Exchange Mobile App. After you’ve attended a session, select the “Rate Session” button in the session listing and answer the session rating questions and enter your moment into the “Aha Moments” comment box. Have your moment selected as one of the top ten by our Closing Keynote, Steve Miranda during his presentation and be eligible for a drawing to win one of these three rewards: ● (1) complimentary 2015 Conference Registration ● (1) night free at the Portland Marriott Downtown Waterfront (2015 room block restrictions apply) ● (1) complementary registration to a 2015 Pre-Conference Workshop of your choice

November 11-14, 2014 | San Antonio, TX | 13

Explore Innovation in the Learning Lounge This year’s Learning Lounge will be a “can’t miss” ICE Exchange experience! Explore hot credentialing topics in highenergy, “bite-size” learning segments. The venue encourages networking and ideasharing, providing a forum for cutting-edge material which fits much better outside our “standard” educational programming. The fast pace and “how-to” focus of these offerings will make this learning experience fun and valuable. This multi-purpose space is divided into dynamic learning areas. Customize your experience by seeking topics of interest in your preferred learning modalities.


Sit back and relax as invited speakers present 15-minute, lightning learning sessions. More than a half-dozen presentations will be scheduled throughout the conference, including a series of sessions about recruiting, selecting, training, and engaging public members; digital badging; and media relations/PR. Walk away with 3-5 key concepts for consideration to fuel your quest for knowledge on these industry topics.

Genius Bar Have accreditation questions? Bring them to the Genius Bar to speak with Director of Accreditation Services, Anjali Weber, along with members of both the National Commission for Certifying Agencies (NCCA) Commission and Assessment-based Certificate Accreditation Program (ACAP) Council. Wednesday, November 12 11:30 a.m. - 1:30 p.m. Thursday, November 13 8:15 a.m. - 9:15 a.m. 3:10 p.m. - 4:00 p.m.

Roundtable Discussions

Do you know how to exponentially increase the value of your

credentials? A

The Theater

Go digitial with: Through ProExam Vault , we combine our unmatched experience in credentialing services with state-of-the-art technologies to help you create, share, store, manage, display and verify high-value digital credentials...

Engage in more intimate, in-depth roundtable discussions on niche topics with your colleagues. This year’s topics include a roundtable just for new professionals, RFP best practices, psychometrics, online proctoring, and data driven decision making. Explore others’ experiences, share your own challenges and knowledge, and brainstorm solutions.

The Connection Zone Utilize this seating area that provides an area for unstructured networking. Use this space to continue the conversations started in your sessions. The Connection Zone will be available to attendees and speakers throughout the conference.


so everyone benefits.

Credentialing Organization

Credential Earner

Hiring Organization

To learn more and see how ProExam Vault works, | us Fresh Ideas for48 thefor Credentialing come14 visit in Booth a live demo.Community 48 TM

The Gallery Prefer to ponder solo? Explore timely credentialing topics at your own pace by milling around the Gallery. Building on previous years’ poster presentations, the gallery will feature ePosters on flat-screen monitors. Our “artists” will be available for extended conversations at various times in the Connection Zone.

2014 Learning Lounge Schedule RT - Roundtable Sessions; Located in Atrium, Level 2 LL - Lightning Learning Sessions; Located in Innovation Hall - Salon I (The Theater)

Wednesday, November 12

Thursday, November 13

11:30 a.m. - 12:15 p.m.

Just for New Professionals Ellie Hudson


11:30 a.m. - 12:15 p.m.

Best Practices in Developing an RFP Cindy Durley, M.Ed, MBA; Shannon Carter, CAE


11:30 a.m. - 12:15 p.m.

Just for Public Members Rebecca LeBuhn


11:45 a.m. - 12:00 p.m.

Locating Sources for Recruiting Public Members David Swankin


12:15 p.m. - 12:30 p.m.

Training Public Members David Swankin


12:45 p.m. - 1:00 p.m.

Engaging Public Members Jan Robinson


8:45 a.m. - 9:00 a.m.

1:15 p.m. - 1:30 p.m.

Just for Public Members: Why Did You Pick Me? Denise Fandel, MBA, CAE


10 Ideas To Advance Your Media Relations and PR Strategies William Ellis, RPh, MS


3:05 p.m. - 3:20 p.m.

8:15 a.m. - 8:30 a.m.

Lost in Transit: Ensure a Smooth & Accurate Transition Between Practice Analysis & Test Specifications Development & Item Writing Carla Caro, MA


8:30 a.m. - 9:15 a.m.

Data Driven Decision Making Sharon Lustig


8:30 a.m. - 9:15 a.m.

What Makes a Good RFP: From the Vendor Perspective Jennifer Reed


Certification vs. Assessment-based Certificates: Navigating the Fine Line Torrey Smith, MA; Todd Galati, MA; Francis Neric, MS; and Jeff Kelley, PhD


Goodbye Paper: Recognizing Professional Achievements with Digital Badges Ginger Malin, PhD


11:05 a.m. - 11:20 a.m.

The ROI of Open Badges Jarin Schmidt


3:10 p.m. - 3:50 p.m.

TMI? No Way! Sheila Mauldin, MNM; and Colette Jeffery, MA


3:10 p.m. - 3:50 p.m.

5 Things you Need to Know about Psychometrics Nathan Thompson, PhD


3:10 p.m. - 3:50 p.m.

Remote Online Proctoring: A Viable Alternative for High Stakes Certification Tests? Kiara Raazi, MBA; John Weiner, MS; and Jarrod Morgan


8:30 a.m. - 9:15 a.m.

ePoster Sessions

Solutions Showcase

Located in the Gallery in the Innovation Hall - Salon I. Open during Innovation Hall hours.

This year, several industry partners will provide a special presentation to conference attendees outside of the Innovation Hall. These sponsoring companies’ sessions are dedicated to highlighting their new products and services.



Herding Cats: Managing an International Volunteer Grader Program

Penny Whoolery

Which Estimate Is Right For Your Assessment?

Kari Hodge, MS

Principia Cooperatio: Best Practices in Utilizing SMEs for Exam Development

Nathan Thompson, PhD

The Social Currency of Credentials: A Picture of the 22nd Century

JG Federman, EdD( c )

Criterion Referenced Cut-Score Setting In The Trenches: The Things Angoff Never Told Me

Margaret M. Collins, MS

Who Earns Occupational Certifications? Findings from a National Survey

Kyle Albert, PhD Candidate

Please join the following companies during the Solutions Showcase on Thursday, November 13 from 5:30 p.m. to 6:30 p.m. ● Agilutions (Salon B) ● Heuristics Solutions (Salon A)

November 11-14, 2014 | San Antonio, TX | 15

ACCESS THE 2014 ICE EXCHANGE IN THE PALM OF YOUR HAND! Download the ICE Exchange Mobile App by searching “2014 ICE Exchange” in your Apple or Play Store. Use the free mobile app to: • • • • • •

Search for and message attendees to start connecting Access the complete schedule of events and browse session descriptions Add sessions and events to your personal agenda to quickly reference where you need to be Search the 2014 Exhibitor List and mark the ones you are most interested in visiting as a “favorite” Download and view session handouts from your mobile device Use the San Antonio Dining Guide to find great local restaurants & more!

Give Back to San Antonio Since 1947, Sunshine Cottage School for Deaf Children has been preparing San Antonio children who are deaf or hard of hearing for a successful life in the hearing world. Promoting early identification of hearing loss, intervention services, listening and spoken language, Sunshine Cottage serves children from birth through fifth grade with an extended services program in audiology and speech-language therapy for older students.

Innovative. Responsive. Impactful.

Building Solutions for High-Stakes Testing Programs

A donation of school supplies will be of great help to Sunshine Cottage’s families and teachers, many of whom struggle, especially with the cost of hearing technology and specialized medical care needed by the children. As you tour the Riverwalk, pick up supplies to donate and drop them in the collection box near the ICE booth. The following items are just a few that are needed on a regular basis for students:

For more information, contact Maggie Collins, at 612.656.0600

Please visit us at exhibit Booth #30 or visit us online at!

● No. 2 pencils ● Blue/black ink pens ● Mini post-it notes ● Treasure box incentives: stickers, bubbles, toys for ages 3 and up ● Boxes of tissues ● Glue and glue sticks ● Dry erase markers and white board erasers ● Construction paper in assorted colors November 11-14, 2014 | San Antonio, TX | 17

Trusted Provider of Market Leading Test Development Solutions

The Right Test Development & The Right Delivery Solutions

At Prometric, you can count on us for the right test development and delivery solutions – the perfect blend of expertise, advanced technologies and best practices. As the leader in computer-based testing for more than 20 years, we can help you take the lead, too, with our:

Visit us in the Exhibit Area for More Information!

+ Unprecedented flexibility, specialized expertise, dedicated experts, proven methodologies + Unparalleled testing locations, global offices, delivery options, security, tests delivered

TTrusted rusted P Provider rovide viderr of Ma Market rket LLeading eadiing Test ead Test Development Dev Dev evelo elop elo pme men nt and Delivery Solutions Solutions

Proud Diamond Sponsor

ICE thanks its 2014 sponsors for their generous support!

Diamond Sponsor:

Prometric, a wholly-owned subsidiary of ETS, is the recognized global leader in technology-enabled testing and assessment services. Its comprehensive suite of services, including test development, test delivery and data management capabilities, allows clients to develop and launch global testing programs as well as accurately measure program results and data.

November 11-14, 2014 | San Antonio, TX | 19

ICE thanks its 2014 sponsors for their generous support! Platinum Sponsors

Gold Sponsor

Bronze Sponsors

20 | Fresh Ideas for the Credentialing Community

Innovation Hall Hours and Events (Located in Salon I)

Join our industry partners in the Innovation Hall where they will showcase new trends and technology in credentialing. Benefit from their thought leadership and expand your thinking about your organization, your certificants, and your systems. Bring an open mind and challenge them to find the best solutions to improve and grow your organization.

Tuesday, November 11

Wednesday, November 12

Thursday, November 13

6:00 p.m. - 8:00 p.m. Welcome Reception Sponsored by Pearson VUE

11:30 a.m. - 6:00 p.m. Innovation Hall Open

8:00 a.m. - 2:00 p.m. Innovation Hall Open

12:00 p.m. - 2:00 p.m. Innovation Hall Lunch

8:00 a.m. - 9:30 a.m. Networking Breakfast Sponsored by PSI

3:00 p.m. - 3:30 p.m. Afternoon Refreshment Break Sponsored by Applied Measurement Professionals

1:00 p.m. - 2:00 p.m. Dessert Reception Sponsored by Applied Measurement Professionals

5:00 p.m. - 6:00 p.m. Happy Hour Sponsored by Prometric

Hays Affinity

McCann Associates









Kryterion, Inc.

Custom Pin and Design 16







Comms Multilingual Ltd




Zoomorphix Systems

7 ACGI Software




Assessment Systems

Advanced Solutions International

CE Broker




National Board of Medical 27Examiners








33 Framing Success


CPS HR Consulting


Proctor U 31

Steven T. Peluso Law Office Mickie Rops Consulting LLC

Strasz Assessment Systems




4 Breakthrough Technologies







Heuristic Solutions

Alpine Testing Solutions, Inc.





Cyzap, Inc.


Schroeder Measurement Technologies, Inc. (SMT)

32 Agilutions

Castle Worldwide

3 Innovative Exams



Loyalist Exam Services




SeaCrest Professional Examination Service


GL Solutions

Applied Measurement Professionals

Pearson VUE


The Ohio State University CETE









November 11-14, 2014 | San Antonio, TX | 21

Industry Partners ACGI Software

Booth 7

Breakthrough Technologies, LLC

Booth 4

ACGI Software’s certification management system unlocks the true potential of your organization’s education and certification programs. From effectively automating application processing, event management, easy-to-use reporting, certificant self-service access, integration with online testing and LMS, and improved data accuracy – ACGI delivers all that and much more.

Breakthrough Technologies is a software development company that has been creating innovative solutions for the certification market since 1998. Breakthrough’s offerings include business analysis, solutions architecture and development using an agile process. Our latest innovative offering utilizes the TAO Open Source system for item banking and online test delivery.

Advanced Solutions International


Booth 21

ASI is a recognized global, industry thought leader that focuses on helping associations and not-for-profits increase operational and financial performance through the use of best practices, proven solutions, and ongoing client advisement.


Booth 32

Abila’s netFORUM Enterprise, which together deliver the best-in-class credentialing management solution. By maximizing customer engagement and management using configurable credential lifecycle processes, we help credentialing organizations most effectively advance their missions, improve customer service, and increase application enrollment and renewals.

Alpine Testing Solutions

Booth 41

Platinum Alpine is an employee-owned company that provides psychometric, test development, security, and data management solutions to IT, licensure, professional certification, and educational testing programs. With us you’ll encounter approachable psychometricians backed by results-driven professionals applying standards, guidelines, and technology that ensure necessary validity evidence is produced within realistic business constraints.

Applied Measurement Professionals

Booth 46

Booth 28

We improve proof. BrightLink builds software and solutions to manage Candidates, Credentials, Exams, and Examiners. From eliminating paper-based OSCE marking to redefining candidate tracking & eligibility, we are dedicated to improving the systems credentialing organizations like yours rely on when putting candidates to the test.

Castle Worldwide

Booth 42

Platinum Castle Worldwide has a reputation for excellence in custom learning solutions, program design, test development and test delivery. Castle works to understand the unique needs of all stakeholders to develop custom learning solutions and assessment tools as well as administer examinations supported by secure technology resources, and superior customer service.

CE Broker

Booth 29

CE Broker’s mission is to simplify the impact of regulation. State regulating bodies, licensees, and educational providers look towards CE Broker as a model of simplified compliance tracking. Several state boards use CE Broker’s electronic compliance system to allow easy CE management for licensees and painless audits for board staff.


Booth 55

Platinum Applied Measurement Professionals Inc. (AMP) provides certification organizations, governmental agencies, professional associations and private industry with innovative measurement, assessment and management solutions that focus on the appropriate application of technology and personal customer service. Secure, standardized computer-based test administration is offered through the AMP Assessment Center Network. With more than 30 years of experience and 120 clients, AMP is dedicated to providing our clients with quality services at a reasonable price. Visit us at

Assessment Systems

Booth 22

Gold Comira is a full service testing company for licensure, certification, assessment, and educational testing programs. We provide expertise throughout the entire testing life cycle, including test development, computer-based testing, and result management. Comira blends psychometric expertise, candidate conveniences, and technical innovation for an unparalleled customer experience.


Comms Multilingual Ltd

Assessment Systems provides comprehensive, fully integrated solutions for credentialing organizations. With item banking, online testing, delivery with remote proctoring or our respected test center network, a powerful credential management system, and complete operational support/outsourcing, our best-in-class software is designed to improve processes in one reliable, brandable, cost-efficient platform.

Comms Multilingual Ltd specializes in the translation and adaptation of professional certifications, exams, assessments, learning materials and more. We cover over 100 languages and offer expert translations by people with specialist subject knowledge. We specialize in handling complex multilingual projects and also offer typesetting/compositing, subtitling and voice recording services.


Booth 2

Say goodbye to paper certificates! BadgeCert’s enterprise-class cloud platform facilitates the creating, issuing, storing and sharing of digital badges--dynamic portable icons embedded with qualifying information that verify earners’ credentials, skills and continuing education experiences with a single click.

22 | Fresh Ideas for the Credentialing Community

Booth 19

CPS HR Consulting

Booth 20

Innovative Exams

Booth 3

CPS HR Consulting offers a full range of licensing and certification services – from program design to delivery to total program management. Because each profession has unique challenges, we tailor our services to meet your program’s specific needs. CPS HR provides a legally defensible, valid and reliable licensing and certification program that’s build on decades of experience and best practices. Regardless of the scope, our clients get creative, cost-effective and professional service that makes their jobs easier and lets them focus their resources in other essential areas.


Custom Pin & Design

in1touchRE is a robust, integrated data management platform to support licensing, certifying and accrediting organizations.

Booth 16

Custom Pin is the leading pin supplier to ICE Members: Special Low Prices (under 50c), highest quality, & quickest delivery. See our color flyer in your goodie bag & COME TO BOOTH 16 to get your FREE 2014 ICE Exchange Pin. Also get SPECIAL SHOW Discount: $0.89 each on 1,000 pins.

Innovative Exams is a technology company whose suite of testing solutions leverage advanced technologies to securely administer and remotely proctor computer based exams. Focused on raising industry standard in content security, fraud prevention, testing convenience, and accessibility in both metropolitan and rural areas throughout the United States and internationally.


Booth 17

We also provide stand-alone, sub-modules to support: (i) Complaints, Hearings and Discipline (ii) On-site Inspections (iii) Online Tests and Course Administration.

Cyzap, Inc.

Booth 24

Cyzap Inc offers complete workflow automation solution for credentialing and education institutions. Its ZapCertify 5.0 certification management system includes feature-rich and configurable modules for application management, document submission, billing, e-vouchers, e-payments, communication, exam, eligibility, retakes, score reports, certificate, wallet cards, CE directory, CE reporting, compliance tracking, recertification, extension, reinstatement, audits, personalized emails, query and reporting.

Framing Success

Booth 33

Framing Success provides one-stop-shopping, with our Forest Stewardship Council™ (FSC®) certified hardwood frames and high quality assortment of certificate options! Visit us at booth #33 to learn about our Non-Dues Revenue and Credential Enhancement programs. You can rely on Framing Success to provide your certificates with the distinction they deserve!

GL Solutions

Booth 50

GL Solutions empowers government agencies through our GL Suite software and our GL Simple service. Our “GL” stands for Government Licensing – we are passionate about government, configuring our systems to match the regulatory processes of each agency we serve, streamlining licensing, certification, permitting, inspections, investigations, enforcement, case management, and more!

Hays Affinity

Booth 13

Our primary focus is to develop and deliver customized insurance and risk management solutions that protect your assets, optimize costs, add value to your membership, and provide you with peace of mind. Let us leverage our network of resources and relationships, industry-leading analytics, and specialized expertise to add stability and create value for your association now and into the future.

Heuristic Solutions

Booth 34

Bronze Is your board ready for the next generation in Certification Management Software? Looking to make the application and recertification process easier and more intuitive? Are you considering a continuing competence program? Or, do you simply need better program reporting and analytics? Let us introduce you to LearningBuilder! Stop by and visit us at booth 34 or at our Solutions Showcase Thursday at 5:30 pm.



Booth 26

ITPG is a critically acclaimed, award-winning provider of end-to-end world-class professional education and certification programs covering such critical areas as Curriculum development, Instructor management, Candidate recruitment and conversion, Learning Management System Utilization (LMS) and Exam creation, delivery and scoring. Strength in experience and success in agility.


Booth 14


Platinum Kryterion is a full-service test development and delivery provider serving the Association and Technology markets with world-class, secure solutions. Webassessor™, the award winning test delivery platform, enables you to create and publish exams to Kryterion’s global testing network or one of our other integrated online delivery methods- including online proctoring.

Loyalist Exam Services

Booth 1

Loyalist Exam Services (LES) helps organizations provide their EXAMS on paper, online and on the computer. LES provides accessible exam services for organizations that require more than a cookie cutter approach. Find the right way to deliver your exams. Stop by booth ONE on the exhibitor’s floor. Your exams; your way.

McCann Associates

Booth 10

McCann Associates is the world leader in higher education technologies. Leveraging artificial intelligence, linguistics and advanced data management platforms, McCann Associates is committed to meeting the needs of its higher education clients. The company’s IntelliMetric® platform has been called the “Gold Standard” in automated essay scoring and is the basis for adaptive assessment for colleges and universities throughout the country. McCann also develops customized Adaptive Learning Solutions in order to deliver personalized assessment and intervention resources to students with the goal of increasing student success and college retention rates.

Booth 30

HumRRO is a non-profit, applied research firm that develops valid and reliable measures of job knowledge and performance. We have created, enhanced, and evaluated certification test programs since the late eighties and perform job analysis, test development, psychometric services, and research studies for credentialing organizations.

November 11-14, 2014 | San Antonio, TX | 23

Industry Partners Mickie Rops Consulting LLC

Booth 5

Professional Examination Service

Booth 48

Mickie Rops Consulting LLC offers: •

Education, strategy and concept development for new certification, certificate and digital badge programs •

Program audits and development of customized systems, policies and documentation meeting industry standards / accreditation requirements •

Small group retreats to dive deep into accreditation requirements and develop systems and policies

National Board of Medical Examiners

Booth 27

The National Board of Medical Examiners® Health Professions Services unit provides testing, educational, consultative, and research services to medical specialty boards, societies, and health sciences organizations. Services include development, administration, and analysis of examinations for certification, recertification, in-training, self-assessment, or evaluation of special competence. To learn more, visit or email

Platinum ProExam provides a comprehensive set of assessment and advisory services to organizations and institutions that sponsor and issue credentials in a wide range of industries and occupations. We apply our proven processes and deep insight to certification and licensure programs, as well as assessment and certification tied to training and higher education.


Booth 47


The Ohio State University CETE

Booth 44

The Ohio State University’s CETE offers consultation and services for practice analysis, test development, and certification program accreditation. We also offer workshops to train professionals to conduct practice analysis and test development themselves. CETE has more than 50 years of experience nationally and internationally.


Prometric, a wholly-owned subsidiary of ETS, is the recognized global leader in technology-enabled testing and assessment services. Its comprehensive suite of services, including test development, test delivery and data management capabilities, allows clients to develop and launch global testing programs as well as accurately measure program results and data.


Booth 39

Booth 35

Bronze Omnipress helps organizations deliver training & development materials to members for professional or personnel certification programs. You’ll save time and money with print-on-demand, fulfillment, and online distribution of your educational content when you choose Omnipress as your partner.


Booth 36

Parchment’s mission is to turn credentials into opportunities. We help learners, educators, associations and employers securely send and receive education credentials online, in simple and insightful ways.

Platinum PSI has over 65 years of experience providing solutions to federal and state agencies, corporations, and professional associations. PSI offers a comprehensive solutions approach from test development to delivery to results processing, including pre-hire employment selection, managerial assessments, licensing and certification tests, license management services and professional services.

At Parchment, we build a virtual bridge to connect learners, educational institutions, associations and employers who rely on education credentials.


Pearson VUE

Questionmark assessment and portal solutions enable organizations to measure knowledge, skills and attitudes for certification, channel expertise, workforce learning and regulatory compliance. Questionmark’s assessment management system, available OnDemand or for on-premise deployment, enables collaborative, multilingual authoring; multiple delivery options including mobile devices; trustable results and comprehensive analytics.

Booth 45

Platinum Helping to improve people’s lives through professional certification and academic testing is Pearson VUE’s mission. Whether a credential supports advancement in technology, government or professional careers, or validates educational attainment, certification and licensure programs worldwide count on Pearson VUE to help them validate valuable knowledge and skills. Visit


Booth 31

Bronze ProctorU provides distance proctoring services for institutions that offer examinations online. The service allows examinees to take exams from anywhere in a secure environment using only a computer, webcam and a high-speed Internet connection. ProctorU offers live, person-to-person, real-time monitoring to more than 500 colleges, universities and certification organizations worldwide.

24 | Fresh Ideas for the Credentialing Community

Booth 38


Schroeder Measurement Technologies, Inc.

Booth 9

Schroeder Measurement Technologies, Inc. provides comprehensive test development and administration services to a variety of credentialing organizations, developing innovative solutions to fit program needs. Our organization is composed of dedicated and experienced professionals across a broad range of disciplines to ensure the efficient and effective execution of your certification program.


Booth 49


Booth 23

SeaCrest has successfully guided more than 80 programs through the accreditation process. We provide expertise in accreditation, marketing, program evaluation, program management, and starting a new program. Our goal is to help your organization strengthen your programs, communicate better, and achieve accreditation. The SeaCrest approach is based on providing expert guidance and customized solutions.

Yardstick is a leader in online testing and training, bringing together world-class expertise in exam administration, psychometrics, and eLearning instructional design and development with forward-thinking technology to service governments, associations, licensing and certification bodies, and corporations. Yardstick has been on Alberta Venture Magazine’s “Fast Growth 50 List” seven times and PROFIT Magazine’s “Canada’s Fastest-Growing Companies” for four consecutive years.

Steven T. Peluso Law Office

Zoomorphix Systems

Booth 6

The law office of Steven T. Peluso, Esq. offers a wide range of legal services to both for profit and nonprofit organizations. The firm has a particular specialty in representing credentialing bodies on matters related to testing, certification, and certification program accreditation. Outsourced General Counsel services are also provided.

Strasz Assessment Systems

Booth 37

Booth 25

Bronze Zoomorphix Systems provides all in one testing solutions and related services to the testing community. The ExamStudio® platform provides advanced item banking, test publishing, test delivery, grading and results management. Red Panda X™ and Glass3D® provide advanced item type capabilities. Zoomorphix has become a recognized leader in the testing solutions.

Strasz Assessment Systems is a leading provider of products and customized solutions for exam and assessment development. Our flagship product — EPIC Exam Management Suite — offers item authoring, test assembly, exam production, and scoring/analysis in one customizable package. By leveraging world class software coding and deployment capabilities, plus an expert consulting staff with over 300 years of total assessment industry knowledge, Strasz is able to help certification programs continually improve the way they measure performance.

INNOVATIVE EXAMS® Secure | Online | Proctoring

Innovative Exams is a technology company whose suite of testing solutions leverage advanced technologies to securely administer and remotely proctor computer based exams.



Secure Testing Kiosk:

Equipped with advanced technologies to provide remote proctoring, examinee authentication, cheating prevention, and content protection. Clients may use our global network or build a private network with select installation sites.

Managed Device Testing:

Zero footprint Online Testing:

A non-intrusive option for examinees to securely test on their own device without installation of third party software which can access or compromise their system. Secure testing portal accessed through any modern browser.

Mobile testing solution for use in-office or across a wide network of trusted sites. Devices such as a Chromebook or tablet are client-selected and owned but managed by Innovative Exams to be fully locked down and tamper proof. November 11-14, 2014 | San Antonio, TX | 25 2150 S. Canalport Avenue, Suite 4C-13 • Chicago, IL 60608 • o. +1-888-504-9178 •

enter for a chance to win Visit our booth next to the Learning Lounge and discover how Alpine Testing Solutions can work for you and to sign up for a chance to win an Orion Skyview Pro 8� Telescope

Alpine Testing Solutions has the experience to launch your testing program and boost performance and precision. We have proven expertise in building validity evidence, security, and technology for examinations in Education, IT, Licensure, and Certification. It’s the kind of real world capabilities that work within your universe.


Testing Solutions


Conference Venue Map Salon I is located on Level 3. The Atrium is located on Level 2.

Innovation Hall - Salon I Learning Lounge







November 11-14, 2014 | San Antonio, TX | 27 2/2

Presenters Albert, Kyle, PhD Candidate Cornell University Allen, Cynthia, MA, President SeaCrest Anguish, Linda K., SPHR, GPHR, Director, Certification Products & Services Human Resource Certification Institute Balasa, Donald A., JD, MBA, Executive Director American Association of Medical Assistants Barnhill, Grady C., MS, Director of Examination Programs National Commission on Certification of Physician Assistants Becker, Kirk, PhD, Senior Research Scientist Pearson VUE Boyle, Diane, PhD, RN, Wyoming Excellence Chair in Nursing and Professor Fay W. Whitney School of Nursing, University of Wyoming

Davis, Catherine R., PhD, RN, Director, Global Learning, Research and Development CGFNS International Inc.

Granatir, Tom, Senior Vice President, Policy and External Relations American Board of Medical Specialties

Davis-Becker, Susan, PhD, Senior Psychometrician Alpine Testing Solutions

Hartigan, Carol, MA, RN, Certification and Policy Strategist American Association of Critical-Care Nurses Certification Corporation (AAC)

De Champlain, AndrĂŠ, PhD, Acting Director, Research and Development Medical Council of Canada Dickison, Philip, PhD, Chief Officer, Exams National Council of State Boards of Nursing Donath, Clifford H., Assessment & Certification Programs Manager Philips Healthcare Durley, Cynthia, M.Ed., MBA, Executive Director Dental Assisting National Board Edwards, Moira, MS, CAE, President Ellipsis Partners, LLC

Hodge, Kari, MS, Psychometrician American Chiropractic Neurology Board Hosterman, John, PhD, Director, Global Accessibility Pearson VUE Hudson, Ellie, Director, Professional Development Specialty Coffee Association of America Jeffery, Colette, MA, Research Analyst National Commission on Certification of Physician Assistants

Ellis, William, RPh, MS, Executive Director Board of Pharmacy Specialties

Kelley, Jeff, PhD, Vice President of Psychometrics National Center for Competency Testing

Brutsche, Joe, Director of Security Services Pearson VUE

Eter, Dania, MBA, Director of Global Certifications CISCO

Kelly, Kathy, Senior Content Developer Pearson VUE

Buckendahl, Chad W., PhD, Senior Psychometrician Alpine Testing Solutions, Inc.

Fabrey, Larry, PhD Applied Measurement Professionals

Khunteang, Pa, Senior Director of Programs International Association for Continuing Education and Training

Fandel, Denise, MBA, CAE, Executive Director National Athletic Trainers’ Association Board of Certification

Knapp, Lenora, PhD, President Knapp & Associates International, Inc.

Brazell, Torryn P., MS, CAE, Managing Director American Board of Audiology

Butcher, Christopher, MA, Principal/Chief Innovation Officer Heuristic Solutions Caro, Carla, MA, Research Director Professional Examination Service Carter, Shannon, CAE, CEO Competency and Credentialing Institute Clark, Thomas R., RPh, Executive Director Commission for Certification in Geriatric Pharmacy Collins, Margaret M., MS, Director, Credentialing Services Human Resources Research Organization (HumRRO)

Federman, JG, EdD(C), Doctoral Candidate Creighton University Foster, David, PhD, CEO and President Caveon Friedman, Chuck, PhD, Program Director Professional Examination Service Galati, Todd, MA, Director of Credentialing American Council on Exercise Ganoe, John, CAE, Executive Director National Board of Certification for Community Association Managers, Inc.

Cramer, Emily, PhD, Manager of Research National Database of Nursing Quality Indicators (NDNQI)

Gialluca, Kathleen A., PhD, Senior Research Scientist Pearson VUE

Dallas, Drew, PhD, Psychometrician National Commission on Certification of Physician Assistants

Giblin, Cathy, MN, RN College and Association of Registered Nurses of Alberta

Darragh, Ida, CPM, Director of Testing North American Registry of Midwives

Glassie, Jefferson, Esq., FASAE, Partner Whiteford, Taylor & Preston

28 | Fresh Ideas for the Credentialing Community

Lembesis, Felicia, CAE, Executive Director Medical Dosimetrist Certification Board Lemermeyer, Gillian, MN, RN Policy Associate College & Association of Registered Nurses of Alberta Letourneau, Kathy, CPA, Principal, CA, Evaluations and International Assessment CPA Canada Lofty, Tracey, MSA, CAE International Board of Heart Rhythm Examiners Lustig, Sharon, Vice President of Business Development Castle Worldwide Malin, Ginger, PhD, Executive Vice President BadgeCert Manger-Hague, Kay, Director Commission on Dietetic Registration Marsh, Molly, Membership & Training Coordinator Council for Licensure, Enforcement and Regulation

Matthews-López, PhD, Joy, Senior Psychometrician National Association of Boards of Pharmacy® (NABP®) Mauldin, Sheila, MNM, Vice President of Exam Programs National Commission on Certification of Physician Assistants McCorkle, Rory E., PhD, President International Credentialing Associates Merritt, Donna L., MS, Senior Program Director Measurement Incorporated Michaels, Hillary, Director of Education Research and Evaluation HumRRO Miller, Timothy L., P.E., Director of Examination National Council of Examiners for Engineering and Surveying Miller Murphy, Cynthia, RN MSN, CAE, Executive Director Services Oncology Nursing Certification Corporation Mills, Eric R., President, CEO National Institute for Social Media Moore, Janice, CEO SeaCrest Morgan, Jarrod, Executive Vice President ProctorU Muckle, Timothy, PhD, Director of Testing Services National Board for Certification and Recertification of Nurse Anesthetists Muenzen, Patricia M., MA, Director of Research Programs Professional Examination Service Munson, Liberty, PhD, Psychometrician Microsoft Corporation Neal, Ali, Principal Heuristic Solutions Neric, Francis B., MS, Exam Development Manager National Strength and Conditioning Association Niero, Christine, PhD, Vice President Professional Testing, Inc. Orchard, Sue, Managing Director and Founder Comms Multilingual LTD Pickens, Stan, Practice Leader Strasz Assessment Systems

Plaus, Karen, PhD, CRNA, FAAN National Board of Certificate & Recertification for Nurse Anesthetists

Thompson, Nathan, PhD, Vice President, Client Services and Psychometrics Assessment Systems Corporation

Raazi, Kiara, MBA, Testing Director National Board of Certification for Medical Interpreters

Thorsby, Mark, CAE, Vice President SmithBucklin Corporation

Rapey, Jessica, RD, Senior Manager, Specialist Credentialing Commission on Dietetic Registration

Waller, Karyn, CPA, Senior Director of Certification Information Systems Audit & Control Association, Inc.

Reed, Jennifer Applied Measurement Professionals

Watkins Schoenig, Rachel R., J.D, Assistant Vice President, Test Security ACT, Inc.

Robinson, Jan, Registrar and CEO College of Veterinarians of Ontario

Weber, Anjali, MS, Director Accreditation Services Institute for Credentialing Excellence

Sadesky, Greg, PhD, VP Psychometrics Yardstick Software

Weiner, John, MS, Chief Science Officer PSI Services LLC

Saiar, Amin, PhD, Senior Psychometrician PSI Services LLC

Wickett, John, PhD Wickett Measurement Systems

Schmidt, Jarin, Product Strategist Pearson VUE

Whoolery, Penny, Manager, Certification AACE International

Sidiq Ali, Amral, PhD, CE, Credentialed Evaluator, Principal Consultant Research and Evaluation Consulting

Woo, Ada, PhD, Associate Director of Testing and Measurement National Council of State Boards of Nursing

Sklar, Betsy, MBA, Business Development Director Competency & Credentialing Institute

Young, Patricia, MA Kryterion

Smith, Torrey, MS, Program Manager Alpine Testing Solutions, Inc. Stang, Susan W., PhD, Vice President PSI Leadership Services Stobinski, James Xavier, PhD, Director of Credentialing & Education Competency and Credentialing Institute Straehle, Manfred, PhD, Founding Partner/Chief Assessment Officer International Credentialing Associates

Zara, Anthony, PhD, Vice President, Assessment Solutions Pearson VUE Ziv-El, Simmy, Vice President, Corporate Development Professional Examination Service Zurn, Jared, AIA, Director, Examination National Council of Architectural Registration Boards

Suriano, Jason, CEO & Creative Director Rocketfuel Games Swankin, David, President and CEO Citizen Advocacy Center Thiemann, Lisa, PhD, CRNA, Chief Credentialing Officer National Board for Certification and Recertification of Nurse Anesthetists Thompkins, Diane, MS, Senior Certification Program Analyst American Nurses Credentialing Center

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Award Winners Credentialing Industry Leadership Award Karen Plaus, PhD, CRNA, FAAN, CEO Dr. Plaus currently serves as the CEO for the National Board of Certification and Recertification for Nurse Anesthetists (NBCRNA) and has been actively involved in nurse anesthesia credentialing since 1984. Her extensive experience in credentialing for nurse anesthetists include serving as a volunteer item writer, council member, council chair and project director for computer adaptive testing. Dr. Plaus has served as a member and chair of the NCCA. Currently, she serves on the Institute for Credentialing Excellence (ICE) Research Committee and Secretary-Treasurer for the American Board for Specialty Nursing Certification (ABSNC) board. She has lectured and published extensively on a variety of credentialing topics. Dr. Plaus was elected as a fellow of the American Academy of Nursing (AAN) in 2000.

Lifetime Achievement Award Paul Grace, MS, CAE Paul Grace, MS, CAE is an innovative leader with more than twenty-five years of experience in the realm of personnel certification and accreditation He is currently the President/Chief Executive Officer of the National Board for Certification in Occupational Therapy, Inc. (NBCOT), a position he has held since 2001. Prior to joining NBCOT, he was the Global Certification Program Manager for the Project Management Institute. He previously served on the administrative faculty at the Massachusetts Institute of Technology. He was the 2002 recipient of ICE’s Credentialing Industry Leadership Award and the 2013 recipient of the ICE Service Award. He was the recipient of the Citizen Advocacy Center’s Ben Shimberg Public Service Award in 2012.

Award History Credentialing Industry Leadership Award The Credentialing Industry Leadership Award recognizes those individuals who have demonstrated innovative leadership in the field of credentialing and/or licensure by developing, implementing, and researching programs or practices. 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2011 2013

Tom Clawson James Henderson Paul Grace Mary Smolenski Gary Smith I. Leon Smith Susan H. Eubanks Lenora G. Knapp Melissa Murer Corrigan Lynn D. Anderson Cynthia Miller Murphy, RN, MSN, CAE Denise Humphrey

Lifetime Achievement Award The Lifetime Achievement Award is presented periodically in recognition of lifetime achievement in the credentialing field. The award recognizes individuals whose vision, efforts, commitment, and contributions have advanced the credentialing profession.

He was awarded his undergraduate and graduate degrees from West Virginia University. 1999 2000 2010

ICE Service Award Sandra Greenberg, PhD Sandra Greenberg, PhD is Vice President for Research & Advisory Services at Professional Examination Service (ProExam) where her responsibilities include strategic planning; serving as a liaison to key clients and stakeholders; developing business relationships and expanding client engagements in new sectors; and coaching and mentoring colleagues. Sandy has conducted numerous large-scale studies of nationally- and internationally-based professions; standard setting, feasibility, and recertification studies; and developed observational scales, portfolio-based assessments, and practical examinations for credentialing programs. She has been an active participant at the Institute for Credentialing Excellence (ICE); the Council on Licensure, Enforcement and Regulation (CLEAR), where she currently serves on the Board of Directors; and the Association of Test Publishers (ATP). With regard to ICE, Dr. Greenberg has served on the Program Committee, the Nominating Committee, the Publications Committee, the Governmental Affairs Committee, and the Marketing and Communications Committee, and has presented at the ICE annual conference. Recently, Sandy co-authored her first ICE White Paper.

30 | Fresh Ideas for the Credentialing Community

Dennis Faulk Ben Shimberg William Hogan

ICE Service Award The ICE Service Award recognizes those individuals who have displayed exemplary service and commitment to the organization, who have been instrumental in facilitating the achievement of the organization’s goals, and who have demonstrated a history of volunteer service in ICE. 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

Michael Martin Maralyn Turner James Hogan David Swankin Joan Knapp Larry Early Richard A. Goldberg Cynthia Durley, MEd., MBA Lawrence J. Fabrey Francine Butler, PhD Johnna Gueorguieva, PhD James Henderson, PhD Paul Grace, MS, CAE

ICE Accreditation Services National Commission for Certifying Agencies (NCCA) The mission of the NCCA is to help ensure the health, welfare, and safety of the public through the accreditation of a variety of individual certification programs that assess professional competency. ICE would like to welcome the following programs into its family of NCCA accredited programs. By achieving initial accreditation in 2014, these programs join the more than 300 programs that have been granted NCCA accreditation to date.

2013 NCCA Newly Accredited Programs (accredited October through December of 2013) ● National Business Aviation Administration » Certified Aviation Manager Program (CAM) ● National Healthcareer Association » Certified Medical Administrative Assistant (CMAA)

Assessment-based Accrediation Program (ACAP) ICE is pleased to report the continuing growth of its newest accreditation program for assessment-based certificate programs, ACAP. Accreditation for education and training programs provides a third-party validation that programs have met recognized national and international standards for development, implementation, and maintenance of education and training.

» Certified Electronic Health Record Specialist (CEHRS)

2014 ACAP Programs

» Certified Patient Care Technician/Assistant (CPCT/A)

ICE would like to congratulate the following two programs that have achieved ICE accreditation since the launch of the ACAP program:

2014 NCCA Newly Accredited Programs ● Commission on Dietetic Registration » Board Certification as a Specialist in Gerontological Nutrition (CSG) » Board Certification as a Specialist in Oncology Nutrition (CSO) » Board Certification as a Specialist in Sports Dietetics (CSSD) ● Healing Touch Program, Inc » Healing Touch Certified Practitioner (HTCP) ● Commission on Nurse Certification » Clinical Nurse Leader (CNL)

● Carpenters International Training Fund » Rigging and Signalers Certificate Program ● Easter Seals New Jersey » Be Well! & Thrive™ Certificate Program

Visit the GENIUS BAR for an opportunity to ask questions and speak with accreditation experts, and visit our website for additional resources:

● Defense Security Service » Security Asset Protection Professional Certification (SAPPC) ● National Exercise and Sports Trainers Association » Personal Fitness Trainer (PFT) ● ACTION Certification » Certified Personal Trainer (CPT) » American Academy of Nurse Practitioners Certification Program » Adult-Gerontology Primary Care Nurse Practitioner (A-GNP)

Earn CAE Credit! ICE is a CAE Approved Provider. Hours spent in plenary sessions, concurrent sessions, and lightning learning/roundtable discussions can count as credit toward the application or renewal of the Certified Association Executive (CAE) credential through ASAE.

● Collegiate Strength and Conditioning Coaches association » Strength and Conditioning Coach Certified (SCCC)

Governance Workshop Only

5.5 CAE Credits

● National Association of Legal Assistants » Certified Paralegal (CP)

Afternoon Pre-Conference Workshop Only

3 CAE Credits

Full Conference

14.5 CAE Credits

Full Conference + Governance Workshop

20 CAE Credits

Full Conference + Afternoon Workshop

17.5 CAE Credits

One Day: Wednesday

6.5 CAE Credits

One Day: Thursday

5.25 CAE Credits

One Day: Friday

2.75 CAE Credits

● Board for Certification of Nutrition Specialists » Certified Nutrition Specialist (CNS) ● American Council for Accredited Certification » Council-certified Indoor Environmental Consultant (CIEC) » Council-certified Microbial Consultant (CMC) ● American Culinary Federation » Certified Culinary Educator (CCE) ● National Board for Respiratory Care » Adult Critical Care Specialty Examination (RRT-ACCS)

Note: The ICE Exchange is not endorsed by or affiliated with the CAE program. For more information about CAE credential, please visit

● Certification Commission for Healthcare Interpreters » Core Certification for Healthcare Interpreters (CCHI) ● National Credentialing Board of Home Health and Hospice » Board Certified Home Health - Coding (BCHH-C) ● Board of Pharmacy Specialties » Board Certified Ambulatory Care Pharmacist (BCACP)

November 11-14, 2014 | San Antonio, TX | 31

Board of Directors 2014 ICE Board of Directors CHAIR Linda Lysoby, MS, MCHES, CAE Executive Director National Commission for Health Certifying Agencies VICE CHAIR Denise Fandel, MBA, CAE Executive Director National Athletic Trainers Association Board of Certification, Inc. SECRETARY TREASURER Claudia Zacharias, MBA, CAE President and CEO Board of Certification/Accreditation, International NCCA REPRESENTATIVE Ronald Kruzel, CST, MA, CAE SUSTAINING MEMBER DIRECTOR Linda Waters, PhD Vice President, Professional Associations Prometric Joan Campbell, CAE Executive Director American Board of Multiple Specialties in Podiatry Johnna Gueorguieva, PhD Director, Testing Measurement Dental Assisting National Board Tracy Lofty, MSA, CAE Executive Director International Board of Heart Rhythm Examiners PUBLIC MEMBER Rebecca LeBuhn, MA Chair, Board of Directors Citizen Advocacy Center EX OFFICIO MEMBER Denise Roosendaal, CAE Executive Director Institute for Credentialing Excellence

2014 National Commission for Certifying Agencies CHAIR Chad Buckendahl, PhD Alpine Testing Solutions, Inc. VICE CHAIR Ronald Kruzel, CST, MA, CAE ELECTED COMMISSIONERS Todd Galati, MA American Council on Exercise Darlene Leuschke American Registry for Diagnostic Medical Sonography NCCA APPOINTEE Brian Bontempo, PhD Mountain Measurement

Program Committee CHAIR Sara Blair Lake, JD, CAE International Board of Lactation Consultant Examiners VICE CHAIR Linda Anguish, SPHR, GPHR Human Resource Certification Institute Daniel Breidenbach, PhD Applied Measurement Professionals Gayle Dahlman Convention Industry Council Sandra Greenberg, PhD Professional Examination Service Deanna Hudella Pearson VUE

Amy Dufrane, PhD Human Resource Certification Institute

Nathan Thompson, PhD Assessment Systems Worldwide

William Ellis, RPh, MS Board of Pharmacy Specialties

Felicia Lembesis, CAE Medical Dosimetrist Certification Board

Isabelle Gonthier, PhD Financial Planning Standards Council

Sharon Lustig Castle Worldwide, Inc.

Ronald Hanchar National Healthcareer Association

Sheila Mauldin, MNM National Commission on Certification of Physician Assistants, Inc.

Timothy J. Muckle, PhD National Board on Certification and Recertification for Nurse Anesthetists Amin Saiar, PhD PSI Services LLC ICE BOARD APPOINTEE Dania Eter, MBA CISCO Systems PUBLIC MEMBER Mary F. Macomber, Esq., BA, JD Zerrin Sayar National Council of Architectural Registration Boards

32 | Fresh Ideas for the Credentialing Community

Cynthia Noe, RN American Association of Critical-Care Nurses Heather Rich American Health Information Management Association Michael Scott, SPIPC, SEC+ Center for Development of Security Excellence Michael Tamberino Prometric

ICE 2015 Webinars and Workshops CEO Connect Series Month

Webinar & Workshop Title


International Expansion: A Strategic Approach


Effective Metrics for a Certification Organization


Board Member Recruitment and Characteristics


How to Reap the Most Benefits from Insourcing & Outsourcing


Accessibility Concerns: How ADA has Evolved and How It Affects You Executive Summit Workshop


Protecting Your Brand and Intellectual Property Business of Certification Workshop Webinar: $90 ICE Members/$135 Non-Members Workshop: $395 ICE Members/$450 Non-Members

2015 Professional Development Series Month

Webinar & Workshop Title


Critical Psychometric Concepts for Credentialing Personnel


Best Practices in Recertification & Continuing Competence

March April

Exam Results & Score Reports: Do’s and Don’ts (No cost with renewed membership by Feb. 28, 2015) Standard Setting: How to Use a Job Analysis to Help Inform Your Standard Setting Process (Part 1 of 3)


Key Considerations: In-Person Versus Virtual Item Development (Part 2 of 3)


Exam Plan Creation from JA: How to Move JA to Item Development (Part 3 of 3)

September October

Accessibility and Alternative Item Types: A New Dilemma Governance Workshop Boosting Volunteer Commitment in Microvolunteering Webinar: $90 ICE Members/$135 Non-Members Workshop: $395 ICE Members/$450 Non-Members

Many of these opportunities can count as credit toward the application or renewal of the Certified Association Executive (CAE) credential through ASAE. Save 25% when you purchase the entire CEO Connect or Professional Development Webinar Series at the ICE Exchange. Stop by the ICE booth to register and save! November 11-14, 2014 | San Antonio, TX | 33


November 11-14, 2014 | San Antonio, TX | 35

SAVE THE DATE Save the date for your next opportunity to both share and learn from the success of credentialing professionals of national and international organizations.

2015 ICE Exchange Tuesday, October 27 - Friday, October 30, 2015 Portland Marriott Downtown Waterfront Portland, OR

We look forward to seeing you there!

Profile for Institute for Credentialing Excellence

2014 ICE Exchange Conference Program & Exhibitor Guide  

2014 ICE Exchange Conference Program & Exhibitor Guide