Wealth Management 2021

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WEALTH MANAGEMENT

The foundation and pillars of a strong relationship By JOHN MICKLITSCH, Ancora

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lient/financial adviser relationships are unique. Advisers become privy to some of your most privileged personal information. In addition to having a clear and complete picture of your financial situation, advisers also have a front row seat for your hopes and dreams, your worries and fears and what a life well-lived means to you. For the client/adviser relationship to reach its full potential, we believe there are three principals built on top of two concepts that every successful advisory relationship should have. We explore these building blocks of the client/ adviser relationship below. PRINCIPAL #1 TRUST: Trust should not be easily given. It should be earned and given only after careful assessment of both party’s intentions on entering the client/adviser relationship. Are each party’s expectations and capabilities clearly and transparently outlined to create alignment? At Ancora, we believe the starting place for any discussion around trust and alignment starts with the fiduciary standard. Fiduciaries must always put the client’s interest above

their own. Think of your fiduciary adviser as your personal bodyguard who is constantly looking out for you. Be cautious because this is not the standard for all financial advisers but, in our opinion, it should be your standard as you look to form an advisory relationship built on trust and your best interests. PRINCIPAL #2 COMMUNICATION: There are things in life we don’t always want to hear, but we need to hear if we are going to be successful in achieving our goals. I can remember like it was yesterday; I thought I had played well in a high school game when my most influential coach shoved a game tape in my chest and asked me to watch it and think about whether I liked what I saw. I didn’t want to hear that I was making the wrong decisions on the field, but I needed to see it from a different and more objective perspective, free from my own bias. The same communication patterns can improve outcomes in client/adviser relationships. We don’t always want to hear that our instincts or gut feelings may be lowering the probability of achieving our long-term financial goals, but sometimes we just need to see the issue from a different perspective or, more importantly,

through the lens of the appropriate time horizon. PRINCIPAL #3 EXPERTISE: Credible expertise in any field comes from thousands of hours of study, practice and application. I had another influential teacher in my life who said, “life is cumulative.” The same holds true in your professional life. The client/ adviser relationship is built on the premise that both parties come to the relationship with credible expertise earned over time that will enhance

A client/adviser relationship built on mutual trust, communication and expertise is likely to succeed. the working relationship. The adviser must continually develop and sharpen their craft throughout the years while the client continues to invest in their personal and professional growth. Together, through a commitment to expertise, they both grow in mutually beneficial ways. FOUNDATIONAL CONCEPT #1 HUMAN CAPITAL: Human capital is

a reference to the labor and problemsolving skills we bring into our careers each day. In proportion to the value created by those efforts, we receive financial capital as compensation. In the client/adviser relationship, the services the financial adviser provides should be so complete and well-conceived, communicated and constructed that they allow the client to work undistracted on maximizing their human capital, which in turn will produce financial capital that can be invested. This positive feedback loop is the mark of a successful client/adviser relationship. FOUNDATIONAL CONCEPT #2 FINANCIAL CAPITAL: There comes a time, however, in virtually every client/ adviser relationship where the client has less human capital to commit. Age, new personal goals, health and changing interests all can reduce human capital output. At this point, it is the role of the adviser to help the client transition from relying on human capital to relying on their accumulated financial capital to fund the life they want to live. The client should be honest and forthright with their level of desire to continue to produce human capital

and the adviser should be prepared to show the client if their financial capital is sufficient or when and under what conditions it will be sufficient to replace their human capital. A client/adviser relationship built on mutual trust, communication and expertise is likely to succeed. Those three pillars are foundational to any long-term professional relationship, not just a client/adviser relationship. These three principals, on top of the foundational understanding of the role human capital and financial capital plays at different points in our lives, will provide a clear understanding and road map for working well with your adviser and getting the most out of your personal and professional financial journey.

John Micklitsch, CFA, CAIA, is chief investment officer at Ancora. Contact him at 216-825-4000 or jmicklitsch@ancora.net.

MICKLITSCH

Get more with Ancora. Life. On your terms. We offer investment opportunities covering equities, fixed income and alternatives, as well as wealth planning and retirement plan solutions— all delivered with a personalized service that’s focused on helping you to get more out of life. Get more with Ancora. 216-825-4000 / www.ancora.net

This advertising-supported section/feature is produced by Crain’s Content Studio-Cleveland, the marketing storytelling arm of Crain’s Cleveland Business. The Crain’s Cleveland Business newsroom is not involved in creating Crain’s Content Studio content.

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