VOL. 38, NO. 25
JUNE 19 - 25, 2017
Source Lunch
Akron Local developers aren’t building typical senior centers. Page 15
CLEVELAND BUSINESS
Anne Bitong, executive director of the Akron Marathon Page 19
RETAIL
The List The region’s largest SBIR grants Page 16
ENTERTAINMENT
Signet Fabulous Food Show is tabled for 2017 is trying to regain its luster By JOE CREA
clbfreelancer@crain.com
By DAN SHINGLER dshingler@crain.com @DanShingler
It’s a critical time for retailers generally, but especially for Fairlawn-headquartered Signet Jewelers, which employs about 3,500 people in Northeast Ohio, most of them in the Akron area. While its roughly 3,000 U.S. stores are facing the same threat as other brick-and-mortar retailers from changing consumer shopping patterns, the next 12 months also may determine whether the company can regain not only its sales momentum, but its public image and customers’ trust. To top it off, a trial that the company says is set for early next year may determine whether Signet has to pay as many as 250 former female employees who have charged it with sexual harassment and discrimination. “They’ve got a big credibility challenge on their hands now, by having all this be their public persona and be their image. They’ve got to fix it,” says Matt Barkett, chief client officer for one of Cleveland’s top public relations firms, Dix & Eaton. Signet’s nightmare year began in May 2016, when some customers claimed the company’s Kay Jewelers stores swapped out the diamonds on jewelry they brought in for repair or cleaning. Although the company vehemently denied the accusations, there were online calls for a store boycott. SEE SIGNET, PAGE 15
INSIDE
Clevelanders faithfully mark their calendars to attend annual events
Donors keep endowed chairs bright. Page 10 Kent archaeology professor embraces unusual methods.
“The show’s not dead,” Attewell said. “We needed time to step back and re-evaluate best practices for the event and find areas to improve — and make certain the event made financial sense for us.” Dates for a 2018 show already have been set aside, he added. Some critics argue the show has run its course. Others consider the cancellation a disappointment, especially foodies who have attended FFS since it debuted in 2006.
“Oh man, I hate to see something like that die,” said Mike Pillar, who operates Mikan Die & Tool in Cleveland. A tool-and-die maker’s chagrin might seem unlikely. But to a weekend warrior in the kitchen and at the backyard grill, as well as father to a young chef, annual forays to the Food Show are a passionate affair. “It’s something we really enjoy going to. It’s a lot of food experience in one venue,” Pillar said. SEE FOOD SHOW, PAGE 17
SPORTS BUSINESS
Bobbleheads are ‘destination’ item for Tribe
The National Bobblehead Hall of Fame has a wide array of Cleveland-centric collectibles. (Contributed photos)
By KEVIN KLEPS
University research
Page 11
Editor’s note: One of the foremost names in the Cleveland food scene, Joe Crea, will now appear on the pages of Crain’s Cleveland Business. Now a freelance writer, he’ll introduce himself to Crain’s readers in an upcoming column.
like the Cleveland Auto Show and the Great Big Home + Garden Show at the city’s International Exposition Center. But they can scratch off one date this year. The Fabulous Food Show, a perennial favorite among Cleveland’s culinary set, won’t be back in 2017. I-X Center operators opted to ice the expo this year “in order to step back and regroup,” said the show’s producer, Rob Attewell, consumer show manager at the I-X Center.
kkleps@crain.com @Kevin Kleps
The final product — a bobblehead of Jose Ramirez — was notable because the Cleveland Indians third baseman was running, with his batting helmet having fallen to the ground behind him. But the helmet, which Ramirez lost 62 times on the basepaths in 2016, might have been the easy part for the Tribe’s promotional department during the planning stages for the popular May 27 giveaway. “I can’t tell you how many revisions we went through to try and get his hair right,” Anne Madzelan, the Indians’ manager of advertising
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and promotions, said of the “crazy orange” locks Ramirez sported for much of the Tribe’s World Series season. For many big-league clubs, that’s business as usual. Eighteen years after they became a Major League Baseball staple, bobbleheads are still the top promotional item for the majority of teams — and the complexity and quality of the giveaways has continued to soar, much like Ramirez’s helmet on a mad dash around the diamond. Jay Deutsch — the CEO and co-founder of BDA, a Seattle-based merchandising agency that supplies bobbleheads to the majority A bobblehead of Terry Francona on a scooter was a popular item.
of MLB’s 30 clubs — said the collectibles can produce an attendance jolt of 15% to 30%. Those numbers are in line with gate numbers Crain’s studied for the previous 10 years of Indians bobblehead giveaways — a collection that has run the gamut from current stars such as Jason Kipnis, to a manager on a scooter (Terry Francona in 2015), a mascot as a lifeguard (Slider in 2009), past standouts such as Jim Thome and Omar Vizquel, and even a movie character (Rick “Wild Thing” Vaughn in 2009). Each bobblehead is handpainted, said Deutsch, whose company has been working with the Indians for more than two decades. SEE BOBBLEHEAD, PAGE 7