$2.00/MAY 20 - 26, 2013
Door opens for Southgate sale Shopping center could change ownership this summer By STAN BULLARD firstname.lastname@example.org
Southgate USA, a massive, lender-owned shopping center in Maple Heights, appears to be in line for new ownership.
According to the Fitch credit rating service, the company overseeing Southgate on behalf of the mortgage holder is in negotiations with a potential buyer and is “moving forward with a sale contract.” Fitch made that revelation while
affirming its current rating on a portion of a securitized mortgage tied to the property. Fitch did not identify Southgate by name, though its report on the prospective sale referred to a 795,000-square-foot retail center in
Maple Heights that was foreclosed upon in October 2011. The Southgate foreclosure occurred to satisfy the remaining $12 million of a $22 million mortgage that had been sold to investors as part of a larger pool of loans, according to Cuyahoga County land and court records. See SOUTHGATE Page 9
Southgate USA in Maple Heights could be sold this summer.
Geis says it will rise to tall task Developer will erect county headquarters as it’s working on two other East 9th projects By STAN BULLARD email@example.com
Cleveland Heights seniors Michael Wilson, left, and Gabriel Wojnarowski are enrolled in the school district’s engineering technology program.
MANUFACTURING INTEREST EARLY 20
Companies are drumming up attention in field with area high school students
By RACHEL ABBEY McCAFFERTY firstname.lastname@example.org
igh schools and manufacturing are starting to mix again. Just ask Michael Wilson and Gabriel Wojnarowski, seniors at Cleveland Heights High School. See MANUFACTURING Page 11
As crews recently demolished two old, midrise buildings at the Ameritrust complex in downtown Cleveland, onlookers often stopped to watch the show at East Ninth Street and Prospect Avenue. As developer Geis Cos. soon starts erecting the eight-story Cuyahoga County headquarters there, the show will go on. However, Geis isn’t stopping with the county building. Under an ambitious construction schedule, Geis also will embark on redeveloping the 29-story Ameritrust Tower and an attached, 13-story building at 1010 Euclid Ave. in a project it mysteriously calls, “The M on 9th.” See GEIS Page 6
INSIDE The bar is raised Jonathan Leiken, right, is bringing a new attitude to the Cleveland Metropolitan Bar Association. The Jones Day partner and bar president is 41. PAGE 3
HEALTH CARE HEROES We highlight those working to improve the lives and health of the region. ■ Pages H-1 to H-15 PLUS: JUDGES ■ PAST WINNERS ■ & MORE
Entire contents © 2013 by Crain Communications Inc. Vol. 34, No. 20
CRAINâ€™S CLEVELAND BUSINESS
MAY 20 - 26, 2013
COMING NEXT WEEK
THEY HAVE THEIR EYES ON YOUR PEOPLE
There has been a sharp increase in the number of companies reporting that competitors are trying to recruit their best people, according to a new survey from Right Management, part of ManpowerGroup. Nearly two-thirds of employers say companies seek to hire away their organizationâ€™s leaders, the result of competitive pressures and tightness in the skilled labor market as the economy improved. Hereâ€™s a quick summary of the results of the survey of 202 CEOs:
Crainâ€™s annual Investing Guide will examine a full range of issues affecting where and how people put their money to work. It also will include our yearly look at what NE Ohio companies made our â€˜Superstar 10â€™ list based on a trio of performance indicators.
REGULAR FEATURES Classified ....................29 Editorial ......................10 From the Publisher ......10
Going Places .................8 Reportersâ€™ Notebook....30 Whatâ€™s New..................30
Strongly agree or agree
Neither agree nor disagree
Strongly disagree or disagree
Source: Right Management
. . . e t na
Do other companies actively try to recruit your organizationâ€™s leaders? 2012
Your CFO For NE Ohioâ€™s top Ă…VIVKQIT ZMKWOVQ\QWV award
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MAY 20 - 26, 2013
CRAIN’S CLEVELAND BUSINESS
K&D sells big Marsol apartment complex Deal part of developer’s plan to focus on downtown, other areas By STAN BULLARD firstname.lastname@example.org
K&D Group, the big apartment developer and operator based in Willoughby, has shed its massive, sixtower Marsol Apartments complex in Mayfield Heights. The new owner of the 980-suite property visible on the southeast
side of the Interstate 271 and Mayfield Road interchange is an affiliate of Morgan Management of Rochester, N.Y. Morgan owns apartments through its Morgan Communities brand, and it also owns office buildings, self-storage properties and RV parks. The newly formed Morgan Marsol LLC holds the property, according to public
records. Morgan is no newcomer to Northeast Ohio. Morgan affiliates also own the Bingham Apartments in downtown Cleveland’s Warehouse District and the DeVille Apartments in Beachwood. Cuyahoga County land records filed May 2 do not disclose a sale price because the companies
“Timing is everything.” – Doug Price, CEO, K&D Group swapped the limited liability corporations that own Marsol. Doug Price, K&D Group CEO, said K&D traded the complex because it wants to reduce its exposure in some markets and invest in other areas, such as new downtown residential developments. On Mayfield Road just east of the Marsol property, K&D owns Gates
Mills Towers, a 1,000-suite property bordered by a forest in Mayfield Heights. Mr. Price said K&D plans to retain Gates Mills Towers and invest $3 million this year updating it. Gates Mills Towers was last renovated when K&D bought it in 2004, the same year it paid $32 million for Marsol, according to county records. “Timing is everything,” Mr. Price said, as investors have a strong appetite for apartments. See K&D Page 8
Team NEO forecasts 150,000 new jobs Decade of growth may cause talent shortage By JAY MILLER email@example.com
Despite ongoing gloom about the glacial-paced decline in unemployment, a new economic forecast suggests employers in Northeast Ohio should be stepping up their talent recruitment efforts sooner rather than later. And the jobs won’t just be for health care technicians, merger-and-acquisition bankers, software engineers and the like. Employment in Northeast Ohio is forecast to grow by a net of 150,000 jobs through 2022, and employers will need to fill 780,000 job openings over the next decade because of retirements and job churn, according to the first-quarter economic review released today, May 20, by Team NEO. More broadly, the quarterly report shows the regional economy continuing to rebound, slowly, from the recession. “The most stunning number in (the report) is the projection of 150,000” new jobs, said Tom Waltermire, president of the business attraction nonprofit. The numbers, Mr. Waltermire said, point to a need to pick up the pace of recruitment efforts now. “We’re going to have to attract new talent and retain more of the home-grown talent to have any chance of achieving the growth that’s projected” in the report, Mr. Waltermire said. “It’s got to be done by employers recruiting and marketing the job opportunities they have.” The largest projected growth, unsurprisingly, is in fields such as health care and information technology, said Jacob Duritsky, Team NEO’s senior director of research. “But when you look at job turnover, that’s when you see a ton of sales and admin support job openings,” he said. “That’s because See JOBS Page 6
At 41, Jonathan Leiken could be the youngest attorney elected to lead the Cleveland Metropolitan Bar Association, or the organizations that preceded it. And he already is bringing a new attitude to the group, which will focus more on economic development initiatives during his tenure.
LEIKEN AIMS TO RAISE BAR T
By MICHELLE PARK firstname.lastname@example.org
Young leader harnesses creativity to turn association into force for economic growth across region
his year’s meeting of the Cleveland Metropolitan Bar Association will be unlike the annual meetings that have preceded it, with some calling it a harbinger of the new and younger bar leadership to
come. In contrast to past gatherings involving mostly attorneys and judges in a hotel banquet room, the June 28 event designed by president-elect Jonathan Leiken will take place at Quicken Loans Arena and will bring together a larger, more diverse crowd. See LEIKEN Page 9
THE WEEK IN QUOTES “The market for distressed retail properties is active because lenders have decided whether to reposition properties themselves or dispose of them.” — Scott Wiles, a Cleveland-based director and vice president of Marcus & Millichap’s national retail group. Page One
“We think one of the problems in Cleveland is that so many projects are in fits and starts.” — Fred Geis, one of the principals of Geis Cos. Page One
“We hope to ignite the flame for living a healthier lifestyle by showing participants how much better they can feel.”
“Dr. Barsoum believes in giving back as much as he can to those less fortunate. ... He is a true Health Care Hero.”
— From the Health Care Hero nomination for Meghann Featherstun, clinical dietitian, University Hospitals Accountable Care Organization. Page H-6.
— From the Health Care Hero nomination for Dr. Wael Barsoum, chairman of surgical operations, Cleveland Clinic. Page H-10
CRAIN’S CLEVELAND BUSINESS
MAY 20 - 26, 2013
St. Clair is bringing creative types home — permanently
LEASED 17000 ROCKSIDE RD
MAPLE HEIGHTS, OHIO
‘Upcycling’ program hopes to lure artists and entrepreneurs for business, residence Newmark Grubb Knight Frank is pleased to announce a 106,687 SF lease at 17000 Rockside Rd. Terry Coyne represented the landlord in the transaction.
By JAY MILLER email@example.com Visit
TerryCoyne.com Or Call Terry at
216.453.3001 1350 Euclid Ave, Ste. 300 Cleveland, Ohio 44115
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Rebuilding a Cleveland neighborhood is tricky. Redevelopers and community visionaries never start with a clean slate, as they must work with the streets, homes and storefronts laid down by an earlier generation. Still, past waves of local urban pioneers have done it in neighborhoods such as Ohio City and Detroit Shoreway. Now a new generation is trying to make redevelopment happen on Cleveland’s East Side, in the old ethnic neighborhood around St. Clair Avenue in the East 60s. There, with the leadership of a group of thirtysomethings, the St. Clair Superior Development Corp. is creating a 21st century identity to lure would-be residents and daytrippers — especially younger, creative types looking for an alternative to suburban life — down to take a look. St. Clair Superior recently won a $375,000 grant from ArtPlace America to support its effort, which it is calling UrbanUpcycle. ArtPlace America is a collaboration of 13 national and regional foundations that assist urban communities to grow around a community’s cultural and artistic assets. Upcycling is an emerging trend in business and the arts that uses
waste materials, or discarded products, to make something new. It’s an environmentally driven trend for art, home furnishings and furniture. But the St. Clair neighborhood planners see a bigger picture. “It’s a way of creating an economy when you make handcrafted goods,” said artist Nicole McGee. “It’s also a way of reframing Cleveland, and that’s a real opportunity for any neighborhood.” Ms. McGee operates as Collective Upcycle. She calls it a roaming boutique, because she and others who work with scrapped materials sell their jewelry and furnishings at pop-up retail shops Ms. McGee has organized and on Etsy, an online website for art and crafts. Ms. McGee in recent months has pulled together as many as 70 regional artists for a handful of popup retail events in the auditorium of the Slovenian Home, 6409 St. Clair. With that success, Michael Fleming, executive director of the community nonprofit, believes it’s time to take a first step in rebuilding the neighborhood by helping these artist-entrepreneurs put down permanent roots in St. Clair storefront galleries. “It’s an approach to neighborhood building,” he said. “It will have a retail component, but upcycling as a concept is broader than just the retail component. It’s upcy-
cling the entire neighborhood.”
Fleas gather Another collaborator is Stephanie Sheldon, a marketer who has created Cleveland Flea, for now a once-a-month flea market featuring vendors of artisan foods, vintage clothing, jewelry and other compatible merchandise, housed in the Coppertop Building at East 62nd Street and St. Clair. After two openings, on the second Saturdays of April and May, as many as 80 vendors were displaying their wares. Within the next month, baker Deborah Jones expects to open her Impassioned Bakery and Catering business next door to the Slovenian Home. “It’s the perfect spot,” she said. Although bakers don’t practice upcycling, she was attracted to the neighborhood after selling her pastries, including Slovenian potica nut roll, at an urban farm and market in the neighborhood. Beyond the shopping potential, Mr. Fleming said the neighborhood can be the place in the Cleveland area where people can come to workshops to learn upcycling skills. Perhaps more importantly, Mr. Fleming said he hopes the grant will help St. Clair Superior take upcycling beyond retailing. He has begun a pilot effort to turn foreclosed and abandoned homes into attractive and affordable places for urban pioneers to live, especially the artists who show their work in the neighborhood. ■
Stern Advertising to move to E&Y Tower
DID YOU GET YOUR EMAIL TODAY? MONDAY
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By STAN BULLARD firstname.lastname@example.org
Stern Advertising announced last Friday, May 17, that it will move to Ernst & Young Tower in downtown Cleveland from Pepper Pike. The full-service advertising and online marketing agency said it has
leased half of the seventh floor, or 14,000 square feet, of the Ernst & Young Tower in the Flats East Bank Neighborhood north of Main Avenue in the city’s Flats. Stern president Bill Stern said in a news release, “I can think of no better way to celebrate our agency’s 60th anniversary than by returning
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ON THE WEB Story from: www.crainscleveland.com to downtown Cleveland where it all began in 1954. The resurgence of downtown and the Flats East Bank neighborhood, in particular, has been nothing short of breathtaking. There is a new vibe and energy and we very much look forward to being in the center of it all. I know our people will find it both stimulating and exhilarating.” The firm said it will move in midDecember. In the news release, developer Scott Wolstein of Wolstein Group said, “The Flats East Bank environment is the perfect setting for an ad agency, and we eagerly look forward to welcoming them to the neighborhood.” Wolstein Group and Fairmount Properties co-developed the office, retail and residential riverfront project. ■
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Geis: Target date for finish is July 15, 2014 continued from PAGE 1
Available for Sale
A PowerPoint presentation by Geis at a luncheon last Tuesday, May 14, with the Greater Cleveland Mortgage Bankers trade group in Ameritrust’s rotunda indicates the developer expects to close a $170 million financing package by mid-July. Redevelopment of the tower and 1010 Euclid building to apartments, a hotel and offices would follow. The PowerPoint revealed that the delivery date for the complex is July 15, 2014 — just 14 months from now. Fred Geis, one of two principals in the family-owned concern, told the assembled guests that many people are skeptical about the developer meeting delivery goals for the county headquarters. “If any of you don’t believe we’ll get it done, we will get it done,” Mr. Geis saidconfidently. He then upped the ante and said, “We really don’t want this as a phased project.” Mr. Geis later said, “We think one of the problems in Cleveland is that so many projects are in fits and starts.” Kevin Brokaw, Geis director of development and general counsel, said if anyone wants to lease about 50,000 square feet of renovated office space in the Ameritrust rotunda and connected 1010 Euclid building, “The time is now.” Mr. Brokaw said Geis also plans to land a boutique hotel operator that it will announce before the financing package is closed. Plans call for a lobby and first-floor signature restaurant at the hotel entrance in the tower, and for the rotunda, with its marble first floor and Tiffany-glassed top, to be devoted to a “food use,” he said. Mr. Geis said his brother, Greg, the other principal in the development company, has “devoted himself to this project’s (construction) and to making the hotel and restaurant distinct in Cleveland. We don’t see any point in repeating what’s here.”
‘M’ stands for … Though the Geis brothers are
adept at construction, the secondgeneration builders and developers also know how to build something less concrete — buzz. Bill Nice, a principal of the Chartwell Group real estate brokerage, asked Fred Geis and Mr. Brokaw at the luncheon meeting what the meaning of “The M on 9th” is. Greg Geis answered succinctly: “We’re not saying.” After the meeting, Greg Geis said the developers would not publicize the identity of the hotel operator until later. He even made a show of it, for when a Crain’s reporter tried to follow him into his second-floor office in the rotunda, he blocked the way. Getting the project done quickly is clearly the goal. Fred Geis said if the hotel deal is not inked in time, the hotel floors will become apartments. The current plan calls for 184 apartments, 104 in the tower and 80 in the 1010 Euclid building. With $27 million devoted to buying the Ameritrust property from the county and tens of millions going into construction, even today’s low interest rates quickly can add up. So, there is an incentive to moving ahead with the project so that it can begin to produce revenue. Mark Jablonski, a former banker and Ernst & Young real estate consultant who now owns retail developer CenterMark Development LLC, said with so much money involved, “It behooves you to make your way through construction as efficiently as possible. It behooves you to get the project through the door to bring in revenue.” Bob Rains, a partner with John Carney in Landmark Properties, preaches the value of getting construction done to avoid spiraling carrying costs. Landmark produced four loft rehabilitations that established the city’s Warehouse District as a residential location. Its unsuccessful bid on both the tower and 1010 Euclid building for apartments and a hotel in the county’s sale of the property was predicated on an 18-
month construction schedule after closing financing. “It’s doable,” Mr. Rains said of Geis’s tight schedule. “But I’d never see us doing it in that time.” An advantage Geis has over most developers is its construction capabilities as it works directly with multiple subcontractors. That expertise eliminates the diminished control and cost of a third-party general contractor.
Back to life Fred Geis said unlike the horror stories some developers share about working with the city of Cleveland, his firm has found great collaboration, not only with the city but with civic groups. Mr. Brokaw noted that the county’s agreement to lease a new headquarters building on the site of two now-demolished buildings on Prospect Avenue saved Geis from needing to find tenants for the older office buildings. The 750 county employees who will be working there — as opposed to disparate locations — will combine with visitors to support retail uses on the first floor. “This corner has been dead for 20 years,” Mr. Brokaw said. “It’s going to come to life.” Mr. Brokaw said the exterior of the Ameritrust Tower looks dour now, but will not be after concrete sashes surrounding its windows are cleaned to their original white, which will contrast with the skyscraper’s black granite. The 1908-vintage Ameritrust rotunda already is gleaming. Lights show a series of murals around the glass top of the rotunda that depict scenes from American history. They were painted by Francis Davis Millett, who died on the Titanic. Mr. Brokaw said the complex abounds in such stories. And it’s about to get some more. With typical Fred Geis humor, he poked fun at the speedy schedule as he discussed it with a reporter. “It’s going to be a circus,” Mr. Geis said. ■
Jobs: Year-over-year growth expected continued from PAGE 3
they cut across all industries; they’re in everything from manufacturing to retail.” Total employment in the region will grow to 2.57 million workers by 2022, according to the Team NEO report. As for the 780,000 job openings, Team NEO analyzed future need by occupation rather than industry cluster, as it usually does. It found that while financial and technological wizardry definitely will be in demand, a big chunk of the jobs — 204,000 — will be for occupations that include sales representatives, telemarketers, bookkeepers and customer service workers. Health care support jobs are predicted to grow by 27% over the next decade, while business and financial positions are expected to rise by 12%. Only production jobs — manufacturing — is expected to decline significantly, by 11% over the next decade, after dropping by 21% during the past decade. Data for the Team NEO analysis was supplied by Economic Modeling Specialists Intl., a Moscow, Idaho-based employment data specialist. Unlike traditional employment data specialists, its surveys include farm and self-em-
Insuring against job losses When it comes to meeting job needs, Ohio’s insurance industry may be ahead of the game in planning for its future. It commissioned a study conducted by Columbus State Community College that found the state’s 256 insurance companies will need to fill 17,000 jobs in the next five years, and that most of those will be filled by generalists, not the actuarial and underwriting jobs unique to the industry. So, in March, the state Insurance Industry Resource Council, a nonprofit, created a program, “Insuring Ohio Futures,” to increase awareness of the job opportunities. Part of the challenge, said Carol Blaine, a lecturer in insurance at Kent State University’s new insurance studies degree program, is that the industry expects to lose 25% of its work force in the years ahead because of the retirement of baby boomers. “The industry is an umbrella for any number of professions,” she said. “And since 1976 (it) has done a poor job of attracting workers.” The challenge, according to Ms. Blaine, is that those retirements will
create more openings then there are Millennials — roughly those born since the 1980s — coming into the work force, and that too many people associate working in the industry solely as selling life insurance. “It’s hard to get people thinking about insurance,” she said. The new program is designed to help Millennials understand the career choices in the industry.
Getting better, but slowly Beyond those long-term job growth numbers, Team NEO’s economic review reported at least slight year-over-year employment growth in all four key sectors it tracks — construction, government, manufacturing and services. Government and manufacturers reported modest gains with construction employment up 5,000 jobs while the service sector added almost 34,000 jobs. The Northeast Ohio unemployment rate registered a slight quarterly decrease between the first quarter of 2013 and the first quarter of 2012, to 8% from 8.3%. Team NEO also reported that the gross regional product grew 0.5% in 2012 and that the Economy.com forecasting service predicts 0.4% growth in 2013. ■
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CRAIN’S CLEVELAND BUSINESS
MAY 20 - 26, 2013
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JOB CHANGES CONSTRUCTION GILBANE BUILDING CO.: Jeff Long to district chief estimator; Mark Titus to project manager; Jerry Bosch to general superintendent; Holly Johnston to cost engineering manager; Scott Bindel and Mike Donauer to assistant project managers; John Coughlin to project engineer and assistant SPG manager; Cameron Hill and Travis Okel to senior project engineers; Chris Kowalczyk to project engineer; Lenny Jatsek to assistant project engineer; Amanda Bindel to national sales and marketing services coordinator.
EDUCATION NORTHEAST OHIO MEDICAL UNIVERSITY: Daniel Blain to vice president for advancement and president, Northeast Ohio Medical University Foundation.
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ENGINEERING TEC INC. ENGINEERING & DESIGN: Jasmine Thombre to electrical engineer.
WHAT IGNITES YOU?
✔E D U C A T I N G ✔
PHYSICIANS, PHARMACISTS A N D H E A LT H C A R E R E S E A R C H E R S
FINANCE OHIO COMMERCE BANK: Joseph W. Dowling to credit analyst supervisor; Elicette McDonald to banking specialist.
BARNES WENDLING CPAS INC.: Krista J. Miller to senior accountant; Brian A. Wernke to staff accountant; Steven J. Piatak to manager, Barnes Wendling Valuation Services. BBP PARTNERS LLC: David Allen to director of business development.
HEALTH CARE WELLNESS IQ: Jacqueline McNamara and Alyson Andrassy to wellness coordinators.
LEGAL n e o m e d . e d u
BUCKINGHAM, DOOLITTLE & BURROUGHS LLP: Matthew H. Matheney to partner. CALFEE, HALTER & GRISWOLD LLP: Michael K. Gall to partner; Malisheia Douglas to associate. MARSHALL DENNEHEY WARNER COLEMAN & GOGGIN: Jason Ferrante to associate. THACKER MARTINSEK LPA: Ryan J. Sears to counsel.
MARKETING BROKAW: Kathy Walters to account director. COSO MEDIA: Genna Carbone to digital marketing specialist. HOME TEAM MARKETING: Jeff Lillibridge to vice president,
marketing and digital integration.
vice president, technology and CIO.
CHAGRIN ARTS: Karen Lazar to executive director.
DIRECT CONSULTING ASSOCIATES: Anthony Caponi to vice president, sales.
CITY CLUB OF CLEVELAND: Dan Moulthrop to CEO. CUYAHOGA COUNTY BOARD OF DEVELOPMENT DISABILITIES: Kelly Connor Petty to superintendent and CEO. HANNA PERKINS CENTER FOR CHILD DEVELOPMENT: Beth Watson to director of development. NEIGHBORHOOD HOUSING SERVICES OF GREATER CLEVELAND: Nikki Barr to financial capabilities counselor; Shane Rockey to reverse mortgage information center representative.
SERVICE EMPLOYEE BENEFITS INTERNATIONAL: Drew Mosley, David Kirsopp and Jason Richter to account coordinators. STATE AND FEDERAL COMMUNICATIONS INC.: Melissa Coultas to manager, marketing and sales.
TECHNOLOGY MCPC INC.: Shane Murton to managed services engineer; Mark Khalil to OSC analyst; Neil Goldsmith to solution consultant; Meg Valentino to business applications manager; Jessica Francis to sales operations specialist.
BOARDS ACADEMY OF MEDICINE OF CLEVELAND & NORTHERN OHIO: George V. Topalsky, M.D., (Marymount Hospital) to president. CORENET GLOBAL, OHIO KENTUCKY CHAPTER: Steve Mixter (Jones Day) to president; Joseph Ward to president-elect North; Kevin Malinowski to secretary.
CUYAHOGA COUNTY BOARD OF DEVELOPMENTAL DISABILITIES: Terrence M. Ryan after 36 years of service.
CLEVELAND INDIANS: Rebecca Kodysh to executive director of community impact; Neil Weiss to senior
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K&D: Price won’t disclose property cost continued from PAGE 3
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Mr. Price refused to say how much Morgan paid for the entity that owns Marsol. However, K&D is clearly money ahead. A $35 million loan from Citigroup Global Markets Corp. to Morgan — recorded the same day the Marsol transferred — indicates a higher
value for the property, as the loan amount would not reflect the down payment the acquirer put into the transaction. Mr. Price said K&D had the Marsol “selectively offered” by brokers Michael Barron and Dan Burkons of Marcus & Millichap’s Cleveland office, so it did not put the property in position to receive multiple offers.
Mr. Barron said the Marsol’s new operator plans to upgrade the complex with improvements inside and out. Robert Morgan, founder of Morgan Communities, did not return two calls from Crain’s Cleveland Business last week. The Marsol now is listed in Morgan’s portfolio on its website, www.morganmanagement.com. ■
MAY 20 - 26, 2013
CRAIN’S CLEVELAND BUSINESS
Leiken: Bar association president aims for huge crowd at The Q continued from PAGE 3
Politicians including Cleveland Mayor Frank Jackson and U.S. Sen. Sherrod Brown as well as the leaders of for-profit and nonprofit organizations such as the Cleveland Clinic, the Cleveland Metropolitan School District and J.M. Smucker Co. are expected attendees. So is Cleveland Cavaliers owner Dan Gilbert. Mr. Leiken, a Jones Day partner and white-collar criminal defense attorney, hopes so many people show for this first event of his presidency that the crowd can’t fit on the floor of The Q. He expects about 1,000 attendees, more than double the typical 400, and he has asked organizations to bring posters that depict how they are growing the city. At one point during the meeting — where the new officers will be installed as they historically have been but where the new president also will play live with his rock band, Rule 11 & the Sanctions — Mr. Leiken will ask those organizations to raise their posters.
“My hope is that people look around the room and say to themselves, ‘There is incredible stuff going on in Cleveland, Ohio, and we’re all here in the same place,’” he said. “Forty times a year, tens of thousands of people who love this city come together in this room to cheer on their team because they love Cleveland,” Mr. Leiken said. “I am trying to … bring people together … to cheer on the incredible things that are going on with all of these groups.” At 41, Mr. Leiken is one of the youngest — if not the youngest — presidents in the history of the Cleveland Metropolitan Bar Association and the two predecessor bar associations that merged to form it, bar officials say. His aim — both through his version of the annual meeting and his impending term — is to use the legal community as a conduit for sharing who’s doing what in Cleveland, and for that sharing to result in more ideas and more action to grow the region.
Southgate: Prospective buyer has met with city continued from PAGE 1
Leslie Gambosi, Maple Heights economic development manager, said she has met with one prospective buyer that she would not identify for the sprawling property on Libby Road. However, Ms. Gambosi said she believes multiple prospective bidders may exist based on her talks with the listing broker for Southgate, Foresite Realty of Rosemont, Ill. She declined to say whether the would-be buyer sought municipal aid for a makeover. Ms. Gambosi said she believes a sale may occur by late summer. The surprise is that there could be so much interest in Southgate, which has languished for years. Dating from 1955, the shopping center has been expanded and revamped several times by its prior ownership, a joint venture of Siegler Properties of Maple Heights and SG USA, an affiliate of RMS Investments of Cleveland. RMS is a real estate development company the founding families of Forest City Enterprises Inc. — the Ratner, Miller and Shafran families — formed to own several area properties privately when the bulk of their holdings went public in the 1960s.
Buyers re-emerge Today is a far different environment from when Southgate became distressed. Its foreclosure was filed March 25, 2009, during the depths of the Great Recession, when retailers frequently closed stores or failed altogether. Parmatown Mall and Shopping Center, also owned by RMS, went into receivership in 2011. However, investors now are seeking shopping centers to take advantage of low prices for distressed properties and because acquisition and improvement loans are more available than they have been, said Scott Wiles, a Cleveland-based director and vice president of Marcus & Millichap’s national retail group. Mr. Wiles, who does not represent any group seeking Southgate, said prospective buyers of such properties range from well-capitalized groups that want to redevelop older shopping centers to others who bid
on multiple properties in hopes of winning one at a huge discount. “The market for distressed retail properties is active (nationwide) because lenders have decided whether to reposition properties themselves or dispose of them,” Mr. Wiles said. Fitch said Southgate is producing a positive cash flow, thanks to the property still housing about 100 retailers. As a result, a suitor might be able to cover the debt and operating expenses with existing rent rolls. Any additional tenants, Mr. Wiles said, would “be gravy.” Still, prospective buyers will have their work cut out for them, according to Keith Hamulak, a retail specialist at the CBRE Group real estate brokerage. Mr. Hamulak said Southgate is at best a neighborhood shopping center and no longer a contender for tenants seeking big regional shopping centers.
“The difference that you see in the annual meeting is just the beginning,” said Michael N. Ungar, who presided over the organization from 2010 to 2011. “I think we are about to witness a bar presidency that is unique and different from all bar presidencies that preceded him, including my own,” said Mr. Ungar, a partner with Ulmer & Berne LLP in Cleveland. “Every bar association president has his or her agenda. Jon’s is a new and different agenda in the sense that it is all about Cleveland,” he said. “It is all about connecting the dots … unifying the bar and the business community in a way that we haven’t been unified before.”
Man on a mission Right after he moved back to Cleveland from New York City in 2004 — a move driven by the terrorism on 9/11, the very day his first child was born — Mr. Leiken, a Shaker Heights native, joined the local bar. He quickly accepted leadership, helping to start a criminal law section with another attorney the same year. “It struck me that there’s incredible potential for this organization,” he said. “I’ve had my eye on taking the helm of it for all of these years.” From Mr. Leiken’s vantage point, the bar association excels at unifying
the city’s attorneys for purposes such as pro bono work and has served the profession well through its meetings and publications. But it hasn’t tried to harness the legal community’s power to grow the city. “It is a fact that Cleveland lawyers are the leaders of the city,” he said. “All you need to do is look at any prominent or significant board (and) the role that is played by Cleveland lawyers on that board.” Given that involvement, the Cleveland bar can — and will — ask just about any organization to help grow Cleveland, Mr. Leiken said. One way to attract and retain talent here, he believes, is by amplifying the voices of those who love Cleveland through The Brain Gain Cleveland Project, a nonprofit he and other attorneys founded. Brain Gain, a website dedicated to enabling “Cleveland lovers all over the world,” as Mr. Leiken puts it, to spread the word about Northeast Ohio’s positives, has more than 800 “scouts” signed up to post photos, write articles and create events and initiatives to extol the region’s virtues. Mr. Leiken wants to expand that number into the thousands by the end of his term in June 2014. He has plans to appoint a Brain Gain task force of the Cleveland bar once he’s installed.
He’s got the knack Mr. Leiken also plans to target Cleveland-loving lawyers who’ve moved out of market by creating a Cleveland alumni membership for those who want to keep up with the city and a new bar association award designed to honor a Cleveland native who has made significant contributions to law somewhere else. The award will be named for Roger Aaron, a Shaker Heights native who became one of the most prominent merger and acquisition attorneys in the world out of New York, Mr. Leiken said. Mr. Aaron’s firm, Skadden, has contributed $25,000 to the bar foundation to create the award. Mr. Aaron died Feb. 11, 2012. Mr. Leiken’s zeal, creativity (he plays keyboard and sings in his band) and his age are all strengths the bar association can leverage, said Dave Watson, executive director of the Cleveland Metropolitan Bar Association. “That youthfulness is going to be exciting,” he said. “I think Jon is going to be able to help us reach out to the next generation of lawyers.” ■
Inspiring Women for Over Ten Years Insights from past honorees: “I think women in business think differently about problems than men do and I think that diversity of thought is really important to our community.”
A wrecking ball, please Maple Heights Mayor Jeffrey Lansky said he has a solution in mind for Southgate. The buyer must demolish empty stores and find other uses for the massive site, he said. “This area is far too over-retailed,” Mayor Lansky said, referring to both his town and nearby Garfield Heights and North Randall, where other shopping centers languish. He noted some empty stores have been demolished at Southgate, but believes more should go. Ms. Gambosi said conditions vary within the sprawling property. Its Warrensville Center Road side is stronger and benefits from nearby retailer action on that street and Southgate’s Giant Eagle supermarket, while the vacancy is concentrated on the Northfield Road side. “We’re excited to see something happen there,” Ms. Gambosi said. Foresite Realty lists Southgate as for sale on the CoStar online realty data site. However, executives there and at special servicer Berkadia Commercial Mortgage LLC in Irving, Texas — the party overseeing Southgate — did not return three calls from Crain’s Cleveland Business over two weeks. CBRE’s Akron office handles leasing. ■
Mr. Leiken also has his sights set on growing the bar’s endowment as well as its membership, which sits at about 6,000. He wants to add 1,000 members.
- Virginia “GiGi” Benjamin, Partner and chair of the public law and finance group, Calfee
“There are no more ‘traditional roles.’ No boundaries. I think women can do anything these days.” - Linda Syrek Kelly, CEO, ABC the Tavern, XYZ the Tavern, the Viaduct Lounge and Ontario Street Cafe
“I was raised to believe that I could do anything that I would like to do.” - Ali Whitley, Immediate Past President,
Akron Area Board of Realtors
“Get all the education you can. Get a degree if you can. Don’t choose too early what your career is until you’re passionate about something.” - Marlene Herman, Owner and President, AAMCO Transmission & Total Care Care
“If you focus on the job you have, your next position will take care of itself.” - Diane Downing, Senior Vice President, Director of Corporate Affairs, Huntington National Bank
Awards Luncheon: Thursday, July 18 at LaCentre, Westlake Ticket Information: CrainsCleveland.com/WON or 216-771-5159
CRAIN’S CLEVELAND BUSINESS
MAY 20 - 26, 2013
Brian D. Tucker (firstname.lastname@example.org) EDITOR:
Mark Dodosh (email@example.com) MANAGING EDITOR:
Scott Suttell (firstname.lastname@example.org)
very weekday, Crain’s Cleveland Business produces a popular e-newsletter, Morning Roundup, that is an aggregation of business stories from newspapers across Ohio. The headlines that provided links to the stories featured in last Monday’s Morning Roundup were striking because they spoke to the growing role gambling is playing in the state’s economy. “Bingo operators face sales slump with expansion of gambling options,” read a headline from a story in the Akron Beacon Journal. “Ohio Lottery sees spending fall on traditional games,” read another Beacon Journal headline. “Ohio debuts at No. 16 in annual casino revenue rankings,” Columbus Business First reported. “Racinos are reviving horse industry in Ohio,” the Dayton Daily News told readers. “Ohio wraps up first year of casino gambling; payoff still taking shape,” The Plain Dealer wrote. As the headlines indicate, Ohio quickly has gone from a state where the lottery was the primary form of legalized gambling to a place where there is no shortage of venues for people to place their bets. But in its zeal to capture the economic and tax benefits that gambling proponents claim come with slot machines and table games, will Ohio eventually see a few of these golden geese die off? People in the gaming business would like to think the trough from which they eat is deep and wide enough to feed them all. But according to a Page One story last week in The Plain Dealer, analysts who follow gambling haven’t been wowed by the collective performance of the state’s four casinos during their first year in business. The casinos operated during most of that period with little competition from the racinos Gov. John Kasich and the Republican-controlled Legislature eagerly authorized when they allowed the state’s horse race tracks to add thousands of video lottery terminals — a.k.a. slot machines — at their venues. So far, Scioto Downs in Columbus and Thistledown in North Randall are the only two racinos to open among the seven that eventually will be competing for gamblers’ dollars. No one can say what the saturation point may be for these gambling halls. However, any gambler knows that if you keep splitting the pot among more players, no one wins enough to make the game worthwhile. As it is, the Ohio Lottery is trying to figure out how to survive amid the increased competition. Last Wednesday, the Beacon Journal reported that the lottery commission is seeking proposals from companies that would set up and run a customer loyalty program. Lottery players would accumulate points that they could redeem for prizes, sweepstakes entries and instant-win games. It will be interesting to see in the coming months how the casinos and racinos go about the business of trying to attract and retain patrons. In the meantime, we’ll wager a guess that a rising tide won’t lift all boats and that at least one if not two of the gambling halls will be hurting for business within the next five years. Care to take that bet?
FROM THE PUBLISHER
All the news for a cup of coffee The world of gathering and presenting few years ago by developing digital the news is changing at an unrelenting newsletters. At present, we produce a pace, and we here at Crain’s Cleveland morning and afternoon digital news reBusiness are not immune. port Monday through Friday. We also Consequently, change is coming to create weekly e-newsletters covering the way in which you’ve been small business, work force isaccustomed to experiencing BRIAN sues, dealmaking, energy and our menu of business news TUCKER real estate. choices. The simplest descripThese digital newsletters are tion is that starting in mid-June, popular with both our audience digital visitors to crainscleveand advertisers. And they will land.com — regardless of remain so, but one big thing whether they arrive by search or will change — namely, access by clicking on a story from our to the stories in those newsletsuite of e-newsletters — no ters and on our website. longer will have free and unlimSimilar to other newspapers ited access to our content. that have made these changes, Hindsight being easy, it now is clear Crain’s will offer free access to the first that publishers made a strategic mistake three stories, then will require a simple years ago by deciding to make all the registration. If a user wants access to content from their newspapers and webmore than 12 stories in a 30-day period, sites free to digital visitors. It was an athe or she will be required to subscribe. tractive option: Journalists could disThat subscription can be digital, seminate their work to a wider audience which includes unlimited website acwithout the costly printing and distribucess, a pdf-version of our printed newstion bills. paper and complete use of our digital So, newspapers began to develop digarchives. However, a print subscription ital products, beginning with robust will give the customer all those digital websites. At Crain’s, we took it further a features plus our weekly print newspa-
per and the annual Book of Lists, our region’s most comprehensive source of business market data. Both subscription options will cost the same price. My bet is that most new subscribers will choose the all-inclusive package, then retrieve our stories and data by whatever means suits them best. In mid-June, we will hold a “digital open house” so visitors can understand how valuable all our services are. Beginning that week, none of our print stories will be locked down to subscribers only as they are now. The process of finding, reporting, writing, editing and designing a robust news product is an expensive undertaking. We create a mix of news, analysis, commentary and research data that business people cannot get from any other source in our region, all for a monthly fee less than a typical coffee at Starbucks. For us, 33 years since our launch in modest offices overlooking Public Square, the coming change seems like a reasonable way to ensure that Northeast Ohio’s premier business news source continues to inform readers and help shape the civic discussion. ■
Near West is a jewel for the community ■ Thank you for your May 6, page 6 story about Near West Theatre’s exciting, first-ever “passive building” design for its new theater in the Gordon Square Arts District. This cutting-edge building design befits this groundbreaking production company. Having been a Near West patron and audience member since 1987, I felt compelled to add my thoughts on the artistic integrity of the group’s work through its mission. This theater group purposely keeps its ticket prices low so as to be available to people of all income levels. Yet the musical theater shows Near West produces are consistently imaginative and as sophisticated as anything you will see at
WRITE TO US Send your letters to: Mark Dodosh, editor, Crain’s Cleveland Business, 700 W. St. Clair Ave., Suite 310, Cleveland, OH 441131230; Email: email@example.com
PlayhouseSquare or on Broadway. Near West harnesses the talent of enormously diverse people, young and old, from all walks of life. You can watch young people grow up there and develop their life skills and gifts. Beyond this achievement, the heart of Near West’s work is in the building of relationships across those differences. There is a tangible community that people from all stages of life participate in.
They are onstage, backstage and greeting you when you arrive. No doubt in its new facility, Near West is going to flourish and engage many more lives, and it will give audience members like me more opportunities to be amazed by the unique contribution to our community. This world-class space will be a fitting tribute to this community jewel. Let me close with a statement overheard at a recent performance: “Near West has an energy all its own. The experience is always unique and fabulous.” Robert W. Varley Managing director State and local affairs — Midwest Dominion Resources Services Inc.
MAY 20 - 26, 2013
CRAIN’S CLEVELAND BUSINESS
Manufacturing: Potential salaries, options are big draws for kids continued from PAGE 1
The two are students in the Cleveland Heights-University Heights School District’s engineering technology program, where they’ve learned a variety of handson skills, from computer-aided design to manufacturing processes. The program also focuses on general career preparation; the teacher stresses time management and frequently requires students to give presentations of their work. The engineering technology program is college-level work, Mr. Wojnarowski said, and participants can earn college credit. The program has helped him develop an engineering mind, he said, and he feels like he’ll have a head start in college no matter what field he pursues — likely civil engineering or architecture. The program is just one in Northeast Ohio exposing high school students to the type of high-tech skills manufacturers say are in demand. They see the programs as a way to introduce manufacturing as a possible career path to students who wouldn’t have considered it in the past, while teachers and administrators see them as a way to give students employable skills. Judith Crocker, director of work force and talent development for Magnet, the Manufacturing Advocacy & Growth Network, said the rise in high school programs focused on manufacturing shows students and educators are hearing a critical message: Modern manufacturing is high-tech, and individuals need a strong education to land and thrive in those jobs. Decades ago, vocational programs tied to manufacturing were common at the high school level, but those programs steadily disappeared as job opportunities in manufacturing declined and the focus switched to college prep. Ms. Crocker said there aren’t as many high school programs out there today as Magnet would like, but she thinks their numbers are starting to increase. Parents and students don’t always see the relevance of manufacturing to their lives, said John Colm, president and executive director of Wire-Net, a manufacturing advocacy group in Cleveland. Manufacturing’s image problem is something the industry has had to overcome in recent years. The solution is to get students and their families engaged with employers and onto
plant floors, he said. Wire-Net and the Cleveland Metropolitan School District have worked to get Max S. Hayes students and their parents on tours of local companies such as steelmaker ArcelorMittal and, later this month, Eaton Corp. Visitors might see a lot of hot steel during a tour to ArcelorMittal, Mr. Colm said, but they also see a control room filled with computers. The tours can help open people’s eyes to what manufacturing looks like today, said Mr. Colm, who noted that parents have a lot of influence on what field their children will pursue. Parents get excited when they realize how much money their children could make in manufacturing — and with how little college debt they’d likely accrue, said Jose Estremera, Wire-Net’s director of youth programs. The presence of a lot of local companies where graduates could get jobs is another big draw, he said. Exposing high school students to manufacturing — and welding in particular — is critical, said Christopher L. Mapes, president and CEO of Euclid-based welding equipment manufacturer Lincoln Electric Holdings Inc. Mr. Mapes said there is a shortage of welders, and that training alone won’t solve the problem. It’s important to get people interested in welding. Lincoln Electric views the company’s involvement in educational partnerships and programs as a responsibility to the community, Mr. Mapes said. Students may know of family members or other adults who have jobs in the field, but they often don’t know what those jobs entail. According to information provided by the company, Lincoln Electric has partnerships with area career centers, community colleges and secondary schools, such as Max Hayes. It also works with local high schools by providing free training for instructors, free literature and DVDs and discounted equipment and supplies.
and graduates involved in engineering to a pre-engineering class and program. And there are plenty of plant tours, too. Last year, students visited Lincoln Electric and Astro Manufacturing, a contract machining and fabricating company in Eastlake. This year, they visited aluminum giant Alcoa’s event center in Newburgh Heights and the Wickliffe headquarters and research center of specialty chemical maker Lubrizol Corp. Ms. Brandon said the students’ favorite part of those tours is the open forum at the end, when they have the chance to ask engineers about their work. “The girls love that,” she said. Some of the most common questions deal with work-life balance, as well as what type of environment they would work in, she said.Roger Sustar, president of Fredon Corp., a maker of precision machine parts in Mentor, said he has seen increased interest in recent years from schools that want to tour his plant, a trend he welcomes. Mr. Sustar, who also is chairman of the Alliance for Working Together, a consortium of manufacturers aimed at supporting the industry’s future, said the more people who are aware of what manufacturers do, the better.
Tours show students that manufacturing isn’t all about running a machine — there are also people working in areas such as shipping, finance and quality inspection.
They’ve got skills Before implementing any career and technical education programs at Cleveland Heights-University Heights, the district makes sure opportunities exist for students to get placed in the field, said John M. DiSabato, coordinator of career and technical education. The engineering technology program is also open to students in Shaker Heights and Warrensville Heights high schools through a regional consortium. Engineering technology instructor Yvonne Schiffer called the program a “win-win for everybody,” saying manufacturers need people with these skills while students need job opportunities. Ms. Schiffer works to connect students with summer job opportunities, in and out of the manufacturing and engineering fields, and oversees participation in the regional RoboBots competition, which helps students gain hands-on experience designing and creating robots. Crystal A. Maclin, principal of Legacy New Tech, a small school in the district, said staff members try
to emphasize creative thinking and collaboration in the programs, giving students skills that can translate into any sector. Mr. Wilson, one of the students in the district’s engineering technology program, said the skills he has learned — especially how to present a product — will be useful no matter what field he chooses. He’s a bit torn between business accounting and aeronautical engineering and wants to keep his options open.
A head of steam Ms. Schiffer said the Cleveland Heights-University Heights engineering technology program is continuing to grow and has been transitioning to the Project Lead the Way curriculum. Project Lead the Way is a national science, technology, engineering and mathematics curriculum used in a number of local districts, including the Parma City School District. Parma always has had manufacturing-related elective courses and programs, said Kristen Plageman, director of career and technical education, but recently, the district has been working to bring them into the 21st century. “We just want to give our kids relevant skills,” Ms. Plageman said. ■
Tuesday, June 4, 2013 7:00-8:00AM - Registration/Breakfast/Networking 8:00-9:30AM - Program/Panel Discussion Ritz-Carlton, 1515 W 3rd St, Cleveland, OH
Not just for boys Lauren Brandon, pre-engineering program coordinator at Beaumont School, an all-girls high school in Cleveland Heights, has been offering different levels of engagement to help students become more aware of engineering and manufacturing careers. Her efforts range from voluntary luncheons featuring college representatives
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June 18, 2013 • 12:30 pm – 6:00 pm, June 19, 2013 • 8:00 am – 12:30 pm Sponsored by:
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Impact on the Economy and Energy Security Science and Technology Environment, Health, Safety, and Societal Impact Register at: www.naeshalegas.com Contributors:
Supporters: Bulk Trading & Transport Company, Cleveland Museum of Natural History, FirstEnergy, KeyBank, Lorain County Community College, NorTech, Ohio Fuel Cell Coalition, S Livingston Mather Charitable Trust, University of Akron Research Foundation, Weatherhead School of Management, CWRU Questions: email@example.com • There is no cost for admission but advance registration is required.
ow in its sixth year, Crain’s Health Care Heroes program puts the spotlight on some of those working each day to improve the lives and health of those in Northeast Ohio. To determine this year’s honorees, an independent panel of judges took into account nominees’ leadership, accomplishments and community service in selecting winners in the categories of administrator; advancements in health care; allied health; health care advocate; nurse; physician; and volunteer. This year’s judges were: Tracey Nauer, Akron General Visiting Nurse Service; Greg Sanders, Lake Health Founda-
tion; Johanna Henz, Lake County Free Clinic; Dr. George Kikano, University Hospitals Case Medical Center, Case Western Reserve University; Joan Kavanagh, Cleveland Clinic; and Dr. Derek Abbott, Case Western Reserve University. (For more on the judges, see Page H-15). Healthiest employer nominations were collected and judged by Indianapolis-based Healthiest Employers Inc., a privately held technology and data research company, focused corporate wellness. This year’s award recipients will be honored at a luncheon this Tuesday, May 21, at Executive Caterers at Landerhaven, Mayfield Heights.
THIS YEAR’S HONOREES ADMINISTRATORS
HEALTH CARE ADVOCATE
DR. SCOTT SEDLACEK
Chief nursing officer University Hospitals, UH Case Medical Center Nursing
CYNTHIA MOORE-HARDY President and CEO Lake Health Hospital setting
DANIEL STOREY Administrator The Village at Marymount Long-term care
LEE E. ELMORE Executive director North Coast Health Ministry Safety net provider
ALLIED HEALTH MEGHANN FEATHERSTUN Clinical dietitian University Hospitals Accountable care organization
ADVANCEMENTS IN HEALTH CARE EXPLORYS INC. Company
DR. GOUTHAM NARLA Cancer geneticist University Hospitals Case Medical Center Individual
Optometrist The Eye Place Community outreach
METROHEALTH CARE PLUS PROGRAM Organization
JANINE E. JANOSKY Vice president and head, Center for Community Health Improvement Austen BioInnovation Institute in Akron Advocacy impact
NURSES GARY MAHONEY Psychiatric registered nurse The Visiting Nurse Association of Ohio Mental health
PAMELA HETRICK Nurse midwife; program director, Centering Pregnancy University Hospitals MacDonald Women’s Hospital Maternity
PHYSICIANS DR. WAEL BARSOUM Chairman of surgical operations Cleveland Clinic Orthopedics
DR. MICHAEL LEDERMAN Principal investigator, AIDS Clinical Trials Unit University Hospitals Case Medical Center Research
DR. PHILIP TOMSIK Medical director North Coast Health Ministry Safety net provider
VOLUNTEER KEVIN GOODMAN Leukemia & Lymphoma Society Managing partner BlueBridge Networks Leadership
Hospice of the Western Reserve Palliative care
Oncology nurse Medical office of Dr. Sandra Hazra Read more about Ms. DiDonato on Page H-3
BARBARA RUHLMAN University Hospitals Hospital care
CORPORATE WELLNESS Noble-Davis Consulting Inc. Oswald Cos. Independence Excavating Inc. Geauga County Medical Mutual of Ohio
ON THE WEB Videos featuring the honorees will be presented during the awards luncheon this Tuesday, May 21, and will be posted to www.CrainsCleveland.com/HeroVideos afterthe event. Excerpts of video interviews are included with honorees’ profiles throughout this section.
HEALTH CARE HEROES
CRAIN’S CLEVELAND BUSINESS
MAY 20-26, 2013
ADMINISTRATORS OF THE YEAR CATHERINE KOPPELMAN Chief nursing officer University Hospitals, UH Case Medical Center Nursing From the nomination: Catherine S. Koppelman is responsible for developing, implementing and evaluating nursing standards, practice, education and research for University Hospitals’ system. Referred to in the nomination as “a beloved leader who inspires loyalty,” Ms. Koppelman is known for developing and refining the clinical ladder for nursing, including promoting further education for nurses and supporting the pursuit of specialty certifications; implementing a system approach for nurses with substantial experience to better utilize their talents; and actively mentoring all of her direct reports. Among the highlights of Ms. Koppelman’s work: ■ She is leading a systemwide readmission steering committee, which attempts to prevent or reduce readmissions at University Hospitals. The outcomes have been positive thus far, as readmission decreased in 2012 for heart
attacks, heart failure and pneumonia. ■ Ms. Koppelman — who works in collaboration with the chief medical officer — also has guided the Patient Experience of Care initiative, which has resulted in a significant improvement in the patients’ reported experience of care and satisfaction at every hospital in the UH system. ■ In 2012, all adult intensive care units at University Hospitals Case Medical Center achieved a Beacon Award for Excellence, an honor from the American Association of Critical-Care Nurses. UH Case Medical Center is the only hospital in the state in which five ICU’s earned a Beacon Award. ■ She also helped lead in 2010 the UH Case Medical Center to Magnet redesignation. The Magnet Recognition Program recognizes health care organizations for quality patient care, nursing excellence and innovations in professional nursing practice. ■ Ms. Koppelman recently completed a three-year nursing strategic plan, which aligned nursing tactics with the Institute of Medicine Report on the future of
IN THEIR WORDS “I think the health care community in Northeast Ohio is very unique in the quality of the care that’s provided by all of our health care systems. ... “I think that what makes that so different is cultural. Cleveland started doing this back in the ’80s with the Cleveland Quality Health Choice, which we were very collaborative and transparent in sharing our outcomes and learning from each other. Now that’s the norm in health care, and I think that’s been the tradition in Cleveland hospitals.” www.CrainsCleveland.com/ HeroVideos nursing, and addressed the impact of health care reform and a lower cost structure. Ms. Koppelman is a clinical assistant professor of nursing at Case Western Reserve University’s Frances Payne Bolton College of Nursing. She also is a member of the dean’s advisory board at
Catherine Koppelman recently completed a three-year strategic nursing plan and she is leading a systemwide readmission steering committee. Cleveland State University’s College of Nursing and the Ursuline College of Nursing, and is the
CYNTHIA MOORE-HARDY President and CEO Lake Health Hospital
TWO HEALTH CARE SYSTEMS WERE BATTLING IT OUT IN THE SAME MARKET. IT WASN’T HEALTHY. It was heated. There was tension. There were the doctors and the nurses and WKHH[HFXWLYHV7KHUHZHUHWKHDFDGHPLFVDQGWKHFOLQLFLDQVDQGWKHÀQDQFH people. And, of course, there were the patients, whose health and well-being were at stake. In the end, we were able to bring them all together and create a health care partnership that’s not only one of the largest of its kind. It’s also one of the healthiest.
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From the nomination: Lake Health has a new attitude, thanks to Cynthia Moore-Hardy. About a year ago, Ms. MooreHardy launched the “I-3” program, which has pushed Lake Health to reevaluate all sorts of processes in an effort to weed out waste and improve patient care. Taking inspiration from Toyota’s Lean manufacturing program, Lake Health’s Innovative Improvement to Maintain Independence initiative has done a lot to change the way the Concord Township-based health system operates. And the way it thinks. The nomination included several anonymous quotes attributed to employees saying that the I-3 program has changed how they interact with patients and how they view problems. “It feels great to make a positive difference in the way we care for patients,” one said. “This entire experience has changed how I view my role in the patient experience. At every opportunity I’m looking for ways we can improve quality, safety and work flow.” As part of the I-3 process, Lake Health regularly holds weeklong “Rapid Improvement Events,” during which teams of eight to 10 people from different departments get together to analyze a particular process. They identify steps that don’t add value and redesign processes to make them more efficient. The process has resulted in some big changes at Lake Health, which has promised not to lay anyone off as part of an I-3 project. For instance, in the emergency department, patients no longer check in at the reception desk; now
chair of the associate nursing program at Cuyahoga Community College.
IN THEIR WORDS “To be a good leader, you have to have good followers. Surround yourself with capable people and give them the tools and flexibility they need to do their jobs. … “I want to create a health system that I feel comfortable sending my own parents to.” they’re “greeted and ushered to an evaluation room for triage,” the nomination said. The department also has created a much shorter “travel ticket” that staff members fill out when transferring patients to other departments. The shorter ticket takes less than one minute to fill out. It used to take five. Lake Health also equipped staff members with Vocera communicators, which have helped radiology technicians who used to walk more than 13 miles each day cut that amount in half. Other staff members use the communicators to call the registration desk so they can remotely update a patient’s electronic medical record, which speeds up the process of getting a patient assigned to a room so care can begin. “Without Moore-Hardy’s initiation of I-3, it would have been impossible to identify these issues (and others not listed), find solutions, and improve patient care, satisfaction, and outcomes to such a great extent in less than eight months,” the nomination stated. Ms. Moore-Hardy joined the hospital system in 1988, serving as executive vice president and chief operating officer. She became president and CEO in 1997. She’s done a lot to help Lake Health, which has two hospitals and 13 satellite offices, “remain a vibrant, independent, community health system in an increasingly volatile marketplace,” according to the nomination. “Her vision and leadership has kept LH a dynamic, profitable organization amid considerable competitive challenges,” the nomination said.
HEALTH CARE HEROES
MAY 20-26, 2013
CRAIN’S CLEVELAND BUSINESS H-3
LIFETIME ACHIEVEMENT MARY DIDONATO Oncology nurse Medical office of Dr. Sandra Hazra
ary DiDonato is an oncology nurse, so she sees patients at extraordinarily difficult times in their lives. And she offers them more than just 62 years of professional expertise. The woman everyone calls “Ms. D” earned her R.N. degree in 1951 from the St. Thomas School of Nursing in Akron, and she has focused primarily on oncology nursing since the mid-1980s. That’s a long time to build clinical expertise. Indeed, Ms. DiDonato, 83, says one of her main roles in working with the patients who come to the Barberton practice of her current employer, Dr. Sandra Hazra, is to inform and prepare them for the rigors of their treatment plan. But there’s more to it than that. Late in conversations with new cancer patients, Ms. DiDonato shares a relevant personal detail: She’s a breast cancer survivor. Since 1981. “They say, ‘Oh. You are. I didn’t know that. You look so good,’” Ms. DiDonato said during a video interview. “So it (sharing the personal information) helps. That’s my last statement to the patient. It’s upbeat, and they leave positive.” Ms. DiDonato’s work extends in other ways beyond the merely clinical. She helps patients with insurance challenges find ways to pay for their treatment, works with the Stephen A. Comunale Jr. Family Cancer Foundation to help patients address other financial needs that arise, and refers patients to Stewart’s Caring Place in Akron to offer hope and healing. (Ms DiDonato also volunteers at Stewart’s Caring Place.) “She is phenomenal,” said Hope Bradley, executive director of Stewart’s Caring Place, which provides support services, free of charge, to more than 1,000 cancer patients and their family members each year. “You are not going to find another health care person who’s going to advocate for (patients) in such a forceful way,” when, for example, it comes to applying some pressure on insurance companies. “When Mary calls, you answer,” Ms. Bradley said. Good nurses are compassionate, caring and concerned, not only for the patient but also for the family members, Ms. DiDonato says. By keeping a focus on those values, Ms. DiDonato said, “I feel I can make a difference.”
A long history Ms. DiDonato has spent her entire professional career in nursing, but she didn’t always intend that as her career path. In high school, Ms. DiDonato said, she worked as a “cleanup girl” for an Akron doctor’s office, cleaning the office and generally filling in on duties as needed. By year three in that job, the doctor asked what Ms. DiDonato intended to do after high school, and she responded with her longtime plan: attending the University of Akron to study to become a history teacher. The doctor suggested nursing, Ms. DiDonato liked the idea, and the rest is, well, history.
Ms. DiDonato says her first teacher in nursing school was “very tough,” focusing on details including crooked hats and insufficiently clean shoes for the nursing students. But she says it taught her the value of paying attention to even the smallest detail — a practice that is critical to patients. After graduating from St. Thomas School of Nursing, Ms. DiDonato worked for five years at St. Thomas Hospital Center. She then moved on to Akron General Medical Center — where she stayed for 37 years. Feeling a need to challenge herself, Ms. DiDonato during her tenure at Akron General embraced oncology nursing, according to her Health Care Heroes nomination.
She became a head nurse on an oncology unit in 1984, earned her certification soon after and continued in this role until her retirement from Akron General in 1992. “While serving as an oncology nurse, Ms. DiDonato cared for the body, mind and spirit of many patients, sharing her clinical expertise with the wisdom and compassion of a cancer survivor,” according to the nomination. “This life experience allowed her to guide her patients through the rigors of treatment and provide them with hope in their battle with the disease.” After a brief retirement hiatus, during which she did volunteer work for Red Cross, the Visiting Nurse Service and St. Edward Vil-
lage, Ms. DiDonato re-entered the health care world in 1997 in private practice with Dr. Hazra. She began with a part-time schedule but now works full-time in oncology care. “As an advocate for life-long learning, she continues to integrate new knowledge and interventions into her patient care philosophies, including sharing complementary therapies and prescription for living,” according to the nomination.
Honoring others The University of Akron in 2007 established the Mary DiDonato Nursing Scholarship “to recognize excellence in nursing practice,” according to the university. Recipients of the scholarship, which is worth
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$1,000 to $1,499, are “dedicated to the profession of nursing, demonstrating the values of the profession, and involved in volunteerism.” Beyond her professional endeavors, Ms. DiDonato “has given freely of herself to various Akron organizations,” according to the nomination. She serves on the board of the Summit County chapter of the American Cancer Society and the St. Edward Home in Fairlawn. Ms. DiDonato volunteers both at Stewart’s Caring Place and Visiting Nurse Hospice, and she sponsors and coordinates an annual Nurses Mass at St. Paul’s Church in Akron to honor nurses, living and deceased, from Summit County. — Scott Suttell
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HEALTH CARE HEROES
CRAIN’S CLEVELAND BUSINESS
MAY 20-26, 2013
ADMINISTRATORS OF THE YEAR LEE E. ELMORE Executive director North Coast Health Ministry Safety net provider From the nomination: Under Lee Elmore’s leadership, the North Coast Health Ministry has transformed from an all-volunteer operation serving just 183 patients in its first year to one that addressed the needs of 2,271 low-income men, women and children in 2012. Ms. Elmore has been executive director of North Coast Health Ministry, a charitable health center serving the low-income uninsured, since 1995. Prior, she was a nurse in both industrial and clinical settings. She began her association with North Coast Health Ministry as a volunteer nurse in 1986, the year the organization was founded. In addition to increasing the number of patients served, the North Coast Health Ministry also has been recognized by the National Committee for Quality Assurance as a patient-centered medical home, providing comprehensive primary care, prescription
assistance, specialty referrals and health education. North Coast Health Ministry is the first free clinic in Ohio to be recognized as a patient-centered medical home by the NCQA. It attained the highest rating level possible by the reviewers. The patients who come to NCHM for care express a high level of satisfaction with the care they receive, according to the nomination. On NCHM’s most recent patient survey: ■ 100% of patients reported the care they receive is excellent. ■ 100% of patients reported that they are always allowed to say everything they think is important during medical visits. ■ 99% of patients reported that they are treated with dignity and respect at NCHM. ■ 99% of patients reported that the staff provides explanations about their problem/illness that they could understand. ■ 97% of patients reported that the staff consistently pays attention to their privacy. “Lee’s commitment to the medical needs of the most economically vulnerable in our community
IN THEIR WORDS “What keeps me coming back to work is the patients. You know when a patient, after one visit to us, said, ‘Now I have hope,’ how can you not respond to that and be glad to come to work. “To be somebody’s hope is a tremendous responsibility and that motivates me to do the very best because our patients deserve it. ... The patients who have had a lasting impact are every one. “I often say those of us that have been privileged to have insurance for most of our lives don’t know what our patients endure, and we would be so very surprised at what they do before they seek health care ... Every one has a unique story. They are inspiring by their resourcefulness and their ability to adapt to what’s given them.” www.CrainsCleveland.com/ HeroVideos has been long-standing and unwavering,” the nomination said. “She has demonstrated consis-
Lee E. Elmore has been executive director of North Coast Health Ministry since 1995. tently her belief that every human being should be treated with dignity and respect.” Ms. Elmore also is a founding member and past president of the Ohio Association of Free Clinics and past board member of the National Association of Free Clinics
DANIEL STOREY Administrator The Village at Marymount Long-term care
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From the nomination: His title is administrator, so officially, Daniel Storey is responsible for overseeing all daily operations at The Village of Marymount’s Villa St. Joseph skilled/long-term care nursing and rehabilitation facility. But what the five-year veteran of Villa St. Joseph actually does goes well beyond that description. It’s not uncommon to see Mr. Storey “tackle social work, nursing or admissions duties if a staff member is ill or on a personal leave of absence,” according to the nomination. Mr. Storey’s attention to detail and implementation of new procedures within Villa St. Joseph helped the facility increase to four stars from three its rating with the Centers for Medicare and Medicaid Services (CMS). The last 12 months, in particular, have seen a flurry of new programs at Villa St. Joseph, one of the most prominent of which is the Rehospitalization Reduction Initiative. For that effort, Mr. Storey “helped to identify patients with infectious diseases, CHF (congestive heart failure), pneumonia and COPD (chronic obstructive pulmonary disease) as those primarily readmitted to the hospital after staying at Villa St. Joseph,” according to the nomination. “Future plans call for measuring protocols that involve residents with acute myocardial infarction and joint replacements.” Mr. Storey helped devise a variety of tactics aimed at cutting hospital readmissions for patients with those conditions. Among them: ■ He used Villa St. Joseph’s relationship with Marymount Hospital “to retain the services of an infectious disease and internal medicine physician to help better monitor
(now the National Association of Free and Charitable Clinics). “She has been an ardent voice that health care is a basic human need and that inability to pay should not be a barrier to care for any human being,” the nomination said.
IN THEIR WORDS “I think the biggest motivator I have is not only the staff, because you want to do well for them. ... But really, honestly, it’s the residents. Someone’s got to be there, someone’s got to take care of these individuals whether it’s the short-term person who’s getting rehab just to go back home ... or the ones who are staying with us for the rest of their lives.” www.CrainsCleveland.com/ HeroVideos and manage residents.” This physician helps to manage patients’ medication changes, further reducing the chance of readmission. ■ Mr. Storey added isolation rooms — two each on the Skilled Care Unit and the Continuing Care Unit — “allowing for the admission of residents who need strict isolation.” (Those patients still are able to have their daily rehabilitation and life-enrichment needs met on site.) ■ He incorporated the Cleveland Clinic’s DrConnect tool — a web-based application that links physicians and proxy caregivers to real-time electronic medical records — to allow for better resident care. ■ A nurse practitioner was contracted to monitor pressure ulcers and surgical wounds. As a result of those and other steps that were part of the initiative, the rehospitalization rate fell to 24% in 2012 from 31% in 2011, the nomination stated, and it has continued to decline into 2013. Another major development on Mr. Storey’s watch was the opening of the $300,000 Parker Hannifin Foundation Therapy and Wellness Center. It gives Villa St. Joseph and The Village at Marymount “one of the largest therapy centers in Northeast Ohio, with more than 7,000 square feet devoted to physical, speech and occupational therapy,” the nomination stated.
To those building a healthier community:
Our heartfelt thanks. University Hospitals congratulates all of this year’s Health Care Heroes honorees. Your commitment to improving the health of our community is truly inspiring.
ADMINISTRATOR OF THE YEAR, NURSING
Catherine Koppelman, MSN, RN, NEA
Pamela Hetrick, CNM, MSN
Chief Nursing Ofﬁcer
Program Director, Centering Pregnancy
ALLIED HEALTH CATEGORY
PHYSICIAN CATEGORY, RESEARCH
Meghann Featherstun, MS, RD, LD
Michael Lederman, MD
Clinical Dietitian Coach
Infectious Disease Specialist, University Hospitals Case Medical Center; Principal Investigator, AIDS Clinical Trials Unit and Professor, Case Western Reserve University School of Medicine
ADVANCEMENTS IN HEALTH CARE CATEGORY Goutham Narla, MD, PhD Harrington Distinguished Scholar, Harrington Discovery Institute at University Hospitals Case Medical Center; Pardee-Gerstacker Professor in Cancer Research, Case Western Reserve University School of Medicine
VOLUNTEER CATEGORY Barbara Ruhlman Chair, University Hospitals MacDonald Women’s Health Leadership Council
To access our expansive network of hospitals and health centers across Northeast Ohio, call or visit: 1-866-UH4-CARE (1-866-844-2273) | UHhospitals.org Among the nation’s leading academic medical centers, University Hospitals Case Medical Center is the primary afﬁliate of Case Western Reserve University School of Medicine, a nationally recognized leader in medical research and education.
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CRAIN’S CLEVELAND BUSINESS
HEALTH CARE HEROES
ADVANCEMENTS IN HEALTH CARE
ALLIED HEALTH MEGHANN FEATHERSTUN Clinical dietitian University Hospitals Accountable Care Organization From the nomination: University Hospitals is 2,000 pounds lighter thanks to Meghann Featherstun. Ms. Featherstun in October 2012 launched a weight loss program to help University Hospitals’ employees and physicians shed extra pounds. More than 400 employees have completed or are currently enrolled in the program, which has been dubbed UH OptiWeight. One in three adult Americans are obese, according to the nomination, and three out of four are overweight. With those statistics in hand, a sensible and sustainable weight management program was a high priority for University Hospitals’ employees. The program doesn’t rely on gimmicks or quick fixes, but rather on scientific principles that teach people how to modify their behaviors for the long haul, according to the nomination. After a lecture on
MAY 20-26, 2013
realistic weight-loss expectations, employees set their own daily calorie goal based on how much they are willing to move throughout the day and how willing they are to change their diets. Those involved in the program meet weekly during the lunch hour, and the program capitalizes on the natural bonds and camaraderie among co-workers. “People who keep a log of the food they eat lose twice as much weight as those who do not,” Ms. Featherstun is quoted in her nomination as saying. “And, people who continue to log their food choices maintain their weight better than those who do not.” Participants are asked to record their calories, but not with a pencil and paper but rather with a variety of free smart phone apps and online tools. They’re also encouraged to use high-tech pedometers. These so-called accelerometers have WiFi capabilities that automatically upload how many calories have been expended to the online apps. Ms. Featherstun developed all the materials and subject matter for the program. After completing the 12week program, participants are followed in a monthly year-long program, known as UH OptiWeight II, to support longer term health goals.
IN THEIR WORDS “I have an incredibly rewarding career. I tell people this on a daily basis. There isn’t a day that goes by that someone doesn’t thank me for something that I’ve done for them or tell me how I’ve changed their life. “I had two women who wrote me a letter who were in my weight management class that told me I was the best thing to happen to them in 2012, and I have that letter tacked up on my tack board, so for days that I am stressed out or tired or days that don’t go the way you want them to go, I can look at that and remember that I’m helping people and helping shape these people’s lives into a better life.” www.CrainsCleveland.com/ HeroVideos In the nomination, Ms. Featherstun is quoted as saying, “We hope to ignite the flame for living a healthier lifestyle by showing participants how much better they can feel, how much more energetic and positive life can be.”
Case Western Reserve University School of Medicine congratulates all of our community’s Health Care Heroes
EXPLORYS INC. Company From the nomination: Big health care systems and the libraries of computer data they generate provide a treasure trove of opportunities to evaluate clinical outcomes and procedures, and to benchmark performance of different providers.
Explorys, a 4-year-old spinoff of the Cleveland Clinic Foundation, meets that challenge by handling big data in a cloud computing environment. Its platform saves health care organizations from investing in their own big data networks for these purposes and in the software to manage the information. Explorys provides a turnkey solution for diverse data needs. They range from analytics, integrating clinical data, managing atrisk populations and pay-for-performance solutions. One health care organization saved 435 labor hours over just three months in the Explorys platform. The system allows organizations to benchmark their results against 92 billion clinical, financial and operational pieces of data from 120 hospitals and a total of 100,000 providers of various types. To improve the care and health of the population, health organizations need more effective ways to analyze data. Explorys allows organizations to analyze and predict health outcomes at a fraction of the cost and time of a traditional data warehouse, according to the nomination. The company also provides a
DR. GOUTHAM NARLA Cancer geneticist University Hospitals Case Medical Center Individual From the nomination: Thirteen years ago, Dr. Goutham Narla first discovered the tumor suppressor gene, KLF6, as a medical student at the Mount Sinai School of Medicine in the laboratory of Dr. Scott Friedman. His work in identifying and characterizing key genes and pathways involved in human cancer development and progression — and the development of novel drugs to target these genes in various cancers — was only just beginning. Today a renowned cancer geneticist, Dr. Narla joined University Hospitals Case Medical Center and Case Western Reserve University last year as the first Harrington Distinguished Scholar (Early Career Award). Since coming to Cleveland, he has published two significant studies that have attracted national attention and will have “major impact” on patients with lung and breast cancer. As cancer spreads through the body, two tumor suppressor genes — KLF6 and FOXO1 — are turned off, Dr. Narla and his team have found. “In his important research, Goutham and his team have uncovered important and previously unrecognized genetic markers in cancer,” the nomination said. One of the major studies by Dr.
IN THEIR WORDS Charlie Lougheed, president, chief strategy officer, Explorys: “Explorys is about 3½ years old and since then, together with our members in our network, we’ve amassed over 100 billion clinical, financial and operations data facts that tell an amazing story about how care is delivered in the United States. “Those that are in the Explorys network, like the Cleveland Clinic and Catholic Health Partners ... together make up about $46 billion of care that’s delivered nationwide across 31 million patients and over 100,000 health care professionals.” www.CrainsCleveland.com/ HeroVideos mechanism for health organizations to comfortably share proprietary information without providing outsiders access to their own internal data warehouses. That means the groups can benefit from each other’s experiences without stripping data of the patients’ or the institutions’ identities, which is a timeconsuming and costly process. According to the nomination, Explorys’ insight into analytics enables organizations to spot gaps in care; predict illnesses and trends in groups and individuals; highlight preventive measures; and help health care providers appropriately prescribe treatments based on what is most effective for each age, gender, race and morbidities of patients.
IN THEIR WORDS “I really wanted to understand why in certain families many people develop cancer: for example, three, four first-degree relatives with breast cancer. Why does that happen? ... “I’m very privileged to have both clinical responsibilities, as well as to run a research laboratory that works on new therapies for cancers, specifically breast and lung cancer. … I can think of one particular case where a young woman in her 20s came to us with a strong family history. We did genetic testing, we found a mutation ... We had her get a breast MRI because she was at such high risk, and we actually found a very early stage cancer.” www.CrainsCleveland.com/ HeroVideos Narla related to KLF6 and its role in lung and breast cancer was published recently in the journal, Science Translational Medicine. The study, which found that KLF6 drives the spread of breast cancer, lays the early foundation for predicting which breast cancer patients may develop more aggressive disease and for designing more effective treatments. “More studies need to be done, but this could provide an important prognostic marker to determine which patients need to be treated more aggressively or watched more closely,” Dr. Narla said as part of the nomination.
HEALTH CARE HEROES
MAY 20-26, 2013
CRAIN’S CLEVELAND BUSINESS H-7
PAST HONOREES 2012 ADMINISTRATORS OF THE YEAR Terry Davis, Our Lady of the Wayside; Jan Murphy, Fairview Hospital; Eileen Saffran, The Gathering Place ADVANCEMENTS IN HEALTH CARE Daniel Dietrich, NASA Glenn Research Center ALLIED HEALTH Barbara Davis, Fieldstone Farm Therapeutic Riding Center; Marilyn Mount (retired), University Hospitals and Cleveland Clinic; Barbara Palmisano, Northeast Ohio Medical University HEALTH CARE ADVOCATES Elaine Borawski, Case Western Reserve School of Medicine; MedWish International NURSES Barbara Humrick, UH Rainbow Babies & Children’s Hospital; Joan Kavanagh, Cleveland Clinic; Carole Wright, Eliza Bryant Village; Sexual Assault Nurse Examiner Team (SANE), Fairview Hospital PHYSICIANS Dr. Jeff Auletta, UH Rainbow Babies & Children’s Hospital; Dr. Robert McLain, Cleveland Clinic - Center for Spine Health; Dr. Daniel Meges, Care Alliance; Dr. George Kikano, Case Western Reserve School of Medicine VOLUNTEERS Marge Donley, The Renaissance/Eliza Jennings Senior Care Network; Jack Kochis, Hospice of the Western Reserve; Kathy Pender, Beech Brook CORPORATE WELLNESS Medical Mutual of Ohio; University
Hospitals; ERC; Hattie Larlham; Independence Excavating
2011 ADVANCEMENTS IN HEALTH CARE Dr. Derek Abbott, Case Western Reserve University School of Medicine; Dr. Christine Zirafi, Parma Community General Hospital; Codonics Inc. ALLIED HEALTH Stacie Beck, Crossroads Hospice; Maggie Langley, The Renaissance; Adrianne Shimek, Montefiore Home/Cleveland Clinic HEALTH CARE ADVOCATES William Considine, Akron Children’s Hospital; Josephine Jones, Lake Health; Gail McPeake, Koinonia Homes Inc. NURSES Irene Fitzgerald, Holy Family Hospice; Lynne Yurko, MetroHealth Medical Center; Karen Tatter, MetroHealth Medical Center PHYSICIANS Dr. Sarah Friebert, Akron Children’s Hospital; Dr. Sara Stein, Stein Wellness Centers; Dr. Bruce Cohen, Akron Children’s Hospital VOLUNTEERS Dr. Gary S. Hoffman, The Free Medical Clinic of Greater Cleveland/The Cleveland Clinic; Walter Oswald, Hospice of the Western Reserve; Sue Sanvido, University Hospitals Case Medical Center; Lynda Corea, Lifebanc CORPORATE WELLNESS Melin Tool Co.; Donley’s Inc.; Hylant Group; Bendix Commercial Vehicle Systems; TCP
TO ALL THE HEALTH CARE HEROES
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HEALTH CARE HEROES
CRAINâ€™S CLEVELAND BUSINESS
MAY 20-26, 2013
HEALTH CARE ADVOCATES METROHEALTH CARE PLUS PROGRAM Organization From the nomination: The MetroHealth Care Plus program is making it possible for Cuyahoga Countyâ€™s uninsured residents to get the health care services they need.
The federal Medicaid waiver program, which began in February 2013, is the first of its kind in Ohio and one of just a few in the country, according to one of the nominations mentioning the program. Its goal is to assist residents in need, as well as lower health care spending by reducing the need for emergency care. Enrollees can use the program for services such as preventive exams, physical and speech therapies and home health care. Close to 10,000 patients were immediately enrolled in the program, and thousands more have signed up in the months that followed. John R. Corlett, vice president of government relations and community affairs, said that 18,903 people were signed up as of
May 7, and that MetroHealth signs up about 130 people each day. The program can cover up to 30,000 uninsured Cuyahoga County residents. It is available to residents between the ages of 19 and 64 who have an income at or below 133% of the federal poverty level and are not eligible for traditional Medicaid. The program is being funded by a $36 million annual subsidy from Cuyahoga County and $64 million in annual matching Medicaid funds from the federal government. That means for that every dollar spent, only about 36 cents come from the hospital, Mr. Corlett said; the rest comes from federal funding. The county subsidy had always gone toward charity care, Mr. Corlett said, and the hospital was able to qualify for the additional federal money through the waiver. MetroHealth is offering primary care at its 17 locations, as well as Neighborhood Family Practice and Care Alliance locations. It is also partnering with community agencies, such as Recovery Resources, the Murtis Taylor Human Services System, Catholic Charities Services and Stella Maris, to deliver this care. Mr. Corlett said the program is
IN THEIR WORDS John Corlett, vice president of government relations and community affairs, MetroHealth System: â€œItâ€™s amazing how fast this program has made a difference for people. â€Ś There was a patient, sort of a middle-aged woman â€” she had been at work, uninsured; she couldnâ€™t afford her insulin, sheâ€™s diabetic. She passed out at work, was brought by EMS to our hospital, we admitted her, treated her. We got her on this program, so now her insulin and her diabetic supplies are covered. â€œShe doesnâ€™t have to worry about passing out at work. She can stay employed, improve her life and she gets the health care that she needs.â€? www.CrainsCleveland.com/ HeroVideos
set to expire at the end of the year, but that MetroHealth will look into applying for an extension if the stateâ€™s planned Medicaid extension hasnâ€™t taken place yet.
JANINE E. JANOSKY Vice president and head, Center for Community Health Improvement Austen BioInnovation Institute in Akron Advocacy impact From the nomination: Janine Janosky, vice president of the Austen BioInnovation Institute in Akron and head of its Center for Community Health Improvement, is a leading authority on accountable care, an area of health care that emphasizes health and wellness. It is one thatâ€™s expected to grow as the federal Affordable Care Act is implemented. Under Dr. Janoskyâ€™s leadership, Austen is bringing together physicians, health care professionals and others in the Akron area to improve the quality of care. Those efforts include preventive care in a program called the Accountable Care Community, which focuses on the medically underserved population. Based on a model Dr. Janosky created, â€œHealthier by Design: Accountable Care Community (ACC),â€? the program involves more than 70 area institutions. It emphasizes a shift from sick care to a model of care that looks to share responsibility for the health of a community through the collective impact of the health care systems, public health, educational institutions, faith-based organizations
DR. SCOTT SEDLACEK Optometrist The Eye Place Community outreach
Congratulations to our healthcare hero. Cleveland Clinic celebrates the world class caregiver honored as this yearâ€™s Crainâ€™s Cleveland Business Health Care Hero. +LVSDVVLRQIRUSXWWLQJSDWLHQWVĂ€UVWLVZRUWK\RIWKLVKRQRU and we are proud to have him as part of our team. Wael Barsoum, 0'9LFH&KDLUPDQ'HSDUWPHQWRI2UWKRSDHGLF6XUJHU\ DQG&KDLUPDQ6XUJLFDO2SHUDWLRQV&OHYHODQG&OLQLF
Same-day appointments available. clevelandclinic.org
From the nomination: Dr. Scott Sedlacek is a Strongsville optometrist, but he spends as much time working on minds as he does helping eyes. A big part of his efforts go toward educating people about the importance of complete eye exams. The cursory eye exams that students get at the pediatrician or at school are good, but they often can give parents the false impression that thorough exams are not needed. Eye care professionals such as Dr. Sedlacek say thorough eye exams are the only way to detect certain, sometimes serious vision and eye problems. Thatâ€™s especially true for young people, and Dr. Sedlacek is working hard to combat statistics such as the one that reveals that one in four children start their school careers with an undiagnosed vision problem. Not only does he try to educate students, parents, teachers and others, but he backs up his words with deeds. He recently spent two months volunteering to give vision screenings to more than 820 students from Olmsted Falls. True to the infamous statistic, more than 200 of those students â€” about one in four â€” had an undiagnosed condition. Dr. Sedlacek discovered cases of such lifelong conditions as ambly-
IN THEIR WORDS â€œSo I had the opportunity to live in another community before I moved to Akron. One of the things I did in that community was to think about and work with the institution in which I was employed to better the community â€” better it from the perspective of community health, and better it from the perspective of economic development. That led me to the profession and the institution where I am today.â€? www.CrainsCleveland.com/ HeroVideos and social services agencies. The program focuses on chronic conditions, including diabetes, obesity, asthma and hypertension. The ACC initiative is designed to improve the patientsâ€™ quality of life and also lower health care costs. The hope is that the centerâ€™s programs can close the gaps in health care delivery and can measure the impact of innovative health care strategies. Dr. Janosky was instrumental in securing $2.5 million in federal money from the Centers for Disease Control. Before joining Austen in 2010, Dr. Janosky served as vice provost for research at Central Michigan University. Earlier, she worked at the University of Pittsburgh, where she earned her Ph.D. There, she helped develop and lead a similar program, called the Center for Primary Care Community Based Research.â€?
IN THEIR WORDS â€œAs far as critical traits for being an eye doctor, Iâ€™m not sure thereâ€™d be one, but I could pick a couple. ... First of all you have to be a good listener, because youâ€™re working with people and you have to hear not only what theyâ€™re telling you but what it is that theyâ€™re trying to tell you without knowing how to say it. ... â€? www.CrainsCleveland.com/ HeroVideos opia, stereopsis and color-blindness, among others, in the course of that work. Dr. Sedlacek also made available free comprehensive eye exams at his office to kindergarten students at Olmsted Falls Early Childhood Center. Dr. Sedlacek also donates time to give eye exams to babies, younger than 12 months, through a program called InfantSee, and to the working poor through another program, called Vision USA. Some places already have gotten the message that professionals such as Dr. Sedlacek have been preaching. Six states require school children to receive eye exams but, so far, Ohio is not one that does. There are efforts under way to change that. Looking ahead, Dr. Sedlacek says he is expanding the number of health care insurers he works with in order to serve larger populations of young people in the future.
HEALTH CARE HEROES
MAY 20-26, 2013
CRAIN’S CLEVELAND BUSINESS H-9
NURSES PAMELA HETRICK
IN THEIR WORDS
Nurse midwife; program director, Centering Pregnancy University Hospitals MacDonald Women’s Hospital Maternity From the nomination: Pamela Hetrick led the creation of a program that appears to be helping at-risk pregnant women give birth to healthier children. She apparently was onto something when she led University Hospitals’ effort to create its own version of Centering Pregnancy, a national program that involves treating women in groups and providing emotional support and education on top of medical care. More than 600 pregnant women — many of whom are poor or face social challenges — have been through the program, which is held at UH’s MacDonald Women’s Hospital. The preterm birth rate among those women is 45% lower than the rate for women who receive traditional prenatal care at UH MacDonald Women’s Health Clinic. Women in the program also gave birth to 27% fewer babies with a low birth weight. Ms. Hetrick directs both Centering Pregnancy and a complementary program called Centering Parenting. Both aim to give at-risk young women “the skills that are the foundation for community improvement,” the
GARY MAHONEY Psychiatric registered nurse The Visiting Nurse Association of Ohio Mental health From the nomination: Gary Mahoney has been the key to The Visiting Nurse Association’s Bridge program, which attempts to reduce treatment gaps for those with severe mental illnesses. Mr. Mahoney, a psychiatrist and a care team provide in-home visits, and patients receive medication management services, assistance with symptom control and other care until they are successfully linked to an assigned community mental health center for ongoing care. Mr. Mahoney’s care removes some of the burden from the clients by visiting them, instead of expecting the client to come to an office or medical facility. The home-based services can result in a quicker achievement of stability, make the transition to a community health center smoother, and the wait time for the appointment is less risky. Since the inception of the program, the hospitalization rate for patients seen by Mr. Mahoney is 4%, which The Visiting Nurse Association says is “remarkable.” The Bridge program is an extension of the service Mr. Mahoney provides to those discharged from North Coast Behavioral Health — a program that is supported by the Drug Addiction and Mental Health Services Board of Cuyahoga County. In 2012, the Bridge program was awarded state funding to support uninsured individuals when they are most vulnerable. Because of how these programs are funded, Mr. Mahoney often welcomes area advocates to observe the home visits so they can learn more about the clients’ needs and concerns. Providing home care can be difficult. Clients often are tough to find, lack a telephone and may be transient. Mr. Mahoney and his
“You have to love birth for what I do for a living; every time I see a birth it energizes me. I think the thing that motivates me is when I see patients come back year after year, and the families that I have helped to bring into this world ... to see these children grow up and an individual turn into a mom.” www.CrainsCleveland.com/ HeroVideos nomination said. She also has worked to expand Centering Pregnancy to two other UH hospitals. The nomination described Ms. Hetrick as a champion of the Centering Pregnancy program who helped win support for the program from peers, departmental leaders and hospital administrators. She developed the clinical and business plans for Centering Pregnancy and secured a $90,000 grant that helped the hospital system launch the program. She also helped UH win more grants, including one for Centering Parenting. Through that program, UH works with inner-city mothers in groups, helping them acquire parenting skills while also providing follow-up care for both the moms and their
babies. “A respected professional with boundless energy and enthusiasm, Pam works tirelessly to bring the group model of prenatal care to other locations in the UH system to expand its impact on the community,” the nomination said. Ms. Hetrick has a passion for helping young pregnant women meet their “emotional, social and education” needs, the nomination said. For instance, when her peers nominated her for a UH Clinical Excellence Award two years ago, this is how they described her impact on at-risk maternity patients: “We have seen these young women transform before our eyes. They have become wiser, more empowered and have built a community around their group.” In addition, Mr. Hetrick sits on multiple committees related to her profession: At University Hospitals, she serves on the obstetrics quality assurance committee, the service excellence committee and the ambulatory action team. She has served as cochair of the postpartum action team and as membership chair of Northeast Ohio’s chapter of the American College of Nurse-Midwives. She and her family also volunteer each Thanksgiving at the Ronald McDonald House, serving meals to the families of seriously ill children.
Pamela Hetrick has led a program at University Hospitals in which pregnant women are treated in groups and provided emotional support and education, in addition to medical care.
IN THEIR WORDS “The most critical trait would be communication — absolutely communication. You’ve got to be there for the patient. Communication coupled with customer service because you’re going into a situation where someone is sick and someone is not doing well. You have to be that confident person who goes in and helps that person and says, we’re going to help and you’re going to feel better... “My big motivators are the patients, the clients. We’re in a unique situation, especially if someone is brand new to mental health, and we start with treatments and we see the results. That’s the biggest motivator and that’s what keeps me going, that’s what keeps me coming back. I feel it’s more a calling than a job for me.” www.CrainsCleveland.com/ HeroVideos team often make repeat visits before finding a client. Mr. Mahoney “is a caring, committed and patient professional who does not give up on his clients,” the nomination said. “The work is difficult, but rewarding, and Mr. Mahoney is truly dedicated.” Mr. Mahoney joined VNA in May 2006. He received a bachelor’s degree in technical education from the University of Akron in 1993. He worked for the Cuyahoga County Board of Developmental Disabilities as a habitation specialist, before transitioning to nursing in 2003. Mr. Mahoney, who earned an associate degree in nursing in 2003, has worked at University Hospitals, Parma Community General Hospital and Summa St. Thomas Hospital in Akron. He has extensive experience in community-based roles and in-patient geropsychiatry, a subspecialty of psychiatry dealing with mental illness in the elderly.
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HEALTH CARE HEROES
CRAIN’S CLEVELAND BUSINESS
MAY 20-26, 2013
PHYSICIANS DR. WAEL BARSOUM
IN THEIR WORDS
Chairman of surgical operations Cleveland Clinic Orthopedics From the nomination: According to the nomination, Dr. Wael Barsoum is a highly recognized physician and leader in the medical community. In addition to being vice chairman of the department of orthopedic surgery and chairman of surgical operations at the Cleveland Clinic, he is an avid researcher and innovator. His specialty interests include reconstructive surgery of the hip and knee joints, including arthroscopy, minimally invasive surgery of the hip and knee and primary and revision joint replacements. Dr. Barsoum leads a productive research team, and he has written several articles and book chapters and has made numerous national and international presentations. In addition to his accomplishments and work, Dr. Barsoum is described as having both a “strong moral character” and “generous nature.” He is very involved in his church, St. Mark Coptic Orthodox
Dr. Wael Barsoum is active in his church and is a volunteer for several organizations. Church, and he serves as a volunteer at the youth camps, both professionally and personally. Additionally, he gives of his time rendering medical care on a volunteer basis as well as lecturing to youth groups on professional aspirations. He has taken multiple trips to Third World countries to volunteer and perform surgeries free of charge (including trips to Egypt and Ethiopia). He even performed surgery on the late Pope Shenouda III of Alexandria.
“I think what was probably most directive for me going into health care is that I grew up around it, my father was a physician and I had the opportunity, even as a kid, to be exposed to some great physicians and kind of get a sense for the effect that they had on people’s lives and that was pretty exciting for me. “And as I got older, being involved in several athletic programs I ended up with plenty of injuries and found myself in the office of several orthopedic surgeons, and they were really great role models for me. So I think that’s probably the biggest thing that got me down that path.” www.CrainsCleveland.com/ HeroVideos “Dr. Barsoum believes in giving back as much as he can to those less fortunate,” the nomination said. “He uses his talents in such a way that not only benefit the Cleveland Clinic but also the community at large. He is a true Health Care Hero.”
DR. MICHAEL LEDERMAN Principal investigator, AIDS Clinical Trials Unit University Hospitals Case Medical Center Research From the nomination: Dr. Michael Lederman has been heavily involved in AIDS research, education, care and advocacy since the disease first reared its head in the 1980s, and 30some years later he’s part of a team developing an inexpensive gel that could curb the destructive disease’s spread in poor nations. Dr. Lederman is one of the key collaborators on an anti-AIDS gel, an outgrowth of earlier research in which he was involved. The discovery, if it comes to pass, could be considered one of the most important discoveries of the century, the nomination said. Dr. Lederman has led the clinical trials unit since its founding in 1987. Since its inception, more than 1,300 people have volunteered to participate in HIV treatment trials at the AIDS Clinical Trial Unit at University Hospitals. He also was instrumental in establishing the Center for AIDS Research, which ensures that research occurs in the laboratories of Case Medical Center and Case
DR. PHILIP TOMSIK Medical director North Coast Health Ministry Safety net provider
Congratulations to all the 2013 Health Care Heroes honorees, especially Cynthia Moore-Hardy, FACHE Lake Health President and CEO on being named “Administrator of the Year.”
Ms. Moore-Hardy has demonstrated exceptional vision and progressive leadership in sustaining and growing Lake Health. Her vision has kept Lake Health a dynamic organization amid considerable challenges.
From the nomination: While in private practice, Dr. Philip Tomsik realized he was spending more time on the business of health care than treating patients. He wanted to practice medicine without the challenges of rising malpractice insurance costs and shrinking reimbursement levels. He also knew the two hours monthly that he spent volunteering at North Coast Health Ministry, a faith-based initiative that provides health care to low-income, uninsured people in western Greater Cleveland, were his favorite two hours of the month. A patient who also was a staffer at North Coast helped him solve the dilemma by telling him about an opening for a staff physician at the charitable care provider. In 2005, Dr. Tomsik left a thriving private practice to join the organization as a full-time staff physician. In 2007, he became its medical director. The Lakewood-based organization aids 2,500 men, women and children through volunteer efforts of doctors, nurses and other health professionals, leveraging capabilities of a staff of 18 and a budget of $5 million annually. The clinic provides patients with primary care, assistance with prescriptions, referrals to specialists and health education — all at no charge. Dr. Tomsik said the most gratifying aspect of his job is the ability to offer hope to patients who felt they had no options for finding treatment before discovering North
IN THEIR WORDS “I think that since I’ve been involved in AIDS research and care since the early ‘80s, it’s been really exciting to see how things have changed. In the early days all of our patients died, and it was just terrible to see these young people ... taken ill by something that invariably resulted in their death. “In the past 30 years, the outlook for my patients has changed dramatically with long-term survival, a near-normal life expectancy being the expectation.” www.CrainsCleveland.com/ HeroVideos Western Reserve University, while the clinical trial unit ensures the community has access to state-ofthe-art HIV therapeutics. The center also has a longstanding relationship with Makerere University in Uganda, which, according to the nomination, was one of the first African nations to seek answers for the AIDS epidemic. Dr. Lederman, who has authored more than 250 peer-reviewed articles, is a member of the American Association of Immunologists, the Infectious Disease Society of America, the HIV Medicine Association, and he is a councilor of the Clinical Immunology Society.
IN THEIR WORDS “I think the most critical trait for someone who does what I do is to keep an open mindedness and to not rush to judgment. ... “I’ve had a patient with bipolar disorder who was making his own lithium pills out of raw lithium because he had lack of access to doctor. I’ve had patients who presented with toenail problems and I’ve detected a life-threatening cardiovascular condition. “I’ve had patients come in trying to abuse narcotics, and I refuse them. Then I get a call six months later, them thanking me for drawing to their attention what a problem things were.” www.CrainsCleveland.com/ HeroVideos Coast. The nation’s debate over providing health care for the uninsured plays out at a personal level at the clinic. “Many patients come to us desperate and fearful,” Dr. Tomsik said in the nomination. “Often, they have ignored symptoms for months because they did not have the ability to pay for care. Many times, I have had patients say to me, ‘I just didn’t know where to go. I didn’t have anywhere to turn.’” Dr. Tomsik said North Coast’s patients do not fit stereotypes. “Our patients hold down jobs, are mothers, fathers or grandparents. They could be your neighbors or people you might see anywhere as you go about your daily life,” Dr. Tomsik said in the nomination. “We have a social responsibility to help each other. We are a community — not two groups of ‘haves’ and ‘have-nots.’”
HEALTH CARE HEROES
MAY 20-26, 2013
CRAIN’S CLEVELAND BUSINESS H-11
VOLUNTEERS BOB JUZENAS Volunteer Hospice of the Western Reserve Palliative care From the nomination: In less than four years, volunteer Bob Juzenas already has become a valued member of the Hospice of the Western Reserve team. The nomination for Mr. Juzenas was filled with examples, big and small, of his altruism. They ranged from helping a woman stay in her home after she was diagnosed with pancreatic cancer to taking patients fishing because they “wanted to try one last time for ‘the big one.’” “Bob improves the quality of life for so many of our patients in so many varied ways,” the nomination said. Mr. Juzenas has helped patients continue to live independently by running errands and helping with chores, the nomination said. When one patient mentioned that she didn’t have any food in her home, Mr. Juzenas reached out to the hospice staff and made sure the woman’s pantry and refrigerator were filled before he left. He’s given respite to caregivers who need time away to care for their own needs. He’s offered companionship to patients and their families, and sat vigils as patients died. For one patient without a family or social support system, Mr. Juzenas has been more than just a volunteer. After being asked to do some grocery shopping and errands for the
BARBARA RUHLMAN Volunteer University Hospitals Hospital care From the nomination: At many hospitals, volunteers come and go. At University Hospitals, Barbara Ruhlman has been showing up brimming with enthusiasm for 65 straight years — and counting. Her service to the hospital began when she was a teenager volunteering at MacDonald Women’s Hospital. Since then, her charitable career has taken her from a teenage volunteer to chair of the MacDonald Women’s Health Leadership Council, a group of benefactors who support and advocate for Ohio’s only women’s hospital. Not only is Mrs. Ruhlman a volunteer, but she’s also a benefactor. Mrs. Ruhlman earlier this year made a gift of $6 million to UH MacDonald Women’s Hospital. Mrs. Ruhlman’s most recent gift brings her lifetime giving to the health system to more than $10 million, the hospital reports. “From Barbara’s days as a young volunteer to this extraordinary gift to our women’s hospital, she has demonstrated her generosity of spirit and commitment to University Hospitals,” the nomination said. Aside from giving millions of dollars and thousands of hours to MacDonald Women’s Hospital, Mrs. Ruhlman also has volun-
IN THEIR WORDS “That old saying you receive more than you give is so true, and I have found much joy in volunteering with Hospice of the Western Reserve. ... I’ve been sort of a jack of all trades with hospice. I’ve had a patient who my main task was to do her grocery shopping for her because she was not able to; and I would also do maybe some house cleaning. “I’ve had opportunities where I had a patient who was an avid Cleveland Indians fan, but he had never gone to a game in his life, so we arranged to take him to an actual game before he died; I had another gentleman who wanted to go fishing before he died and so I arranged to take him fishing for a day — in his wheelchair.” www.CrainsCleveland.com/ HeroVideos man, Mr. Juzenas began doing his laundry, too. Once, he even called to ask if he could take the man to a surgical appointment and wait for him after, even though a social worker already had set up transportation. Mr. Juzenas said it was important for the man to know that someone who cared about him was waiting after the surgery. “As evident in just a few examples of his volunteerism with Hospice of the Western Reserve, Bob meets every patient with an open mind, compassionate heart and comforting demeanor,” the nomination said.
KEVIN GOODMAN Volunteer Leukemia & Lymphoma Society Managing partner BlueBridge Networks Leadership From the nomination: After being diagnosed with Stage 4 lymphoma at the age of 38 in 2003, Kevin Goodman, while in treatment, made a deal with God. If his life was spared, he would personally raise $100,000 for The Leukemia & Lymphoma Society. Mr. Goodman has kept his word: He’s raised more than $107,000 to help find a cure by participating in both triathalons and marathons, including races in San Diego, Philadelphia and Dublin, Ireland. His team raised $1 million last year alone. In recognition of his fundraising efforts, the Massachusetts chapter of The Leukemia & Lymphoma Society awarded Mr. Goodman the 2012 John Engdahl Award for the Boston Marathon. But his support of the organiza-
tion is more than monetary: Mr. Goodman gives back also by meeting with patients “going through their diagnosis” and by serving as a trustee and executive committee member for LLS. Currently, he’s helping to launch a new initiative in 2014. “He serves as a true utility player, helping wherever he can to boost activity, connections and funds,” the nomination said. Another nominator quoted Mr. Goodman as saying, “I don’t just dream about finding a cure for cancer, improving the quality of life for cancer patients or granting mercies … I am relentless in my fight for the same … I want these things to be truths, not a fleeting illusion.” His volunteerism extends beyond The Leukemia & Lymphoma Society. Mr. Goodman has served meals in soup kitchens and donated his time at hospices, at times sleeping at Malachi House hospice to serve as a reprieve for caregivers and as a support system for the suffering. And though he cannot give blood as a lymphoma survivor, Mr. Goodman has arranged for BlueBridge Networks LLC, for which he’s managing partner, to participate in blood drives he’s organized at PlayhouseSquare for nearly
IN THEIR WORDS “The atmosphere at University Hospitals, the staff, the people that I work with, the patients who are there ... I like being there to help. I think as a volunteer you get more out of what you are doing. ... I really enjoy it. I can’t tell you why specifically, but it’s wonderful. I don’t want to stop.” www.CrainsCleveland.com/ HeroVideos teered in other areas of the University Hospitals organization, including the Department of Radiation Oncology at Case Medical Center. She is also a major supporter and has served on the boards at Laurel School, her alma mater, as well the Arthritis Foundation Northeastern Ohio Chapter and the Hunger Network Board. Mrs. Ruhlman’s support makes a huge difference at UH. The first $5 million of Mrs. Ruhlman’s recent gift will be invested in capital improvements that will elevate the environment of care and patient experience for the more than 57,000 women who receive care annually by specialists at MacDonald Women’s Hospital, UH reports. The additional $1 million will create an endowment to ensure MacDonald Women’s Hospital’s excellence in recruiting and retaining leading OB/GYN physicians as well as training and educating caregivers, the hospital adds. And the time that Mrs. Ruhlman gives the hospital? That’s priceless.
Health & Life Insurance © 2013 Medical Mutual of Ohio
IN THEIR WORDS “It is exciting to see the hope come alive in a patient’s eyes who’s afraid and who’s beginning their journey in their patient care … “I can offer them — through a kind word or prayer — the ability to know, the knowledge that in fact, there is hope and there are ways that they can improve their quality of life in patient care.” www.CrainsCleveland.com/ HeroVideos eight years. In 2012, he received the Red Cross Community Volunteer Hero Award and the Red Cross Hero Award, Greater Cleveland People’s Choice Award. Additionally, inspired by a younger neighbor Mr. Goodman knew growing up who had intellectual disabilities, Mr. Goodman sits on the board for the Arc of Greater Cleveland, leveraging his skills, contacts and technology to help its constituents. He is a “champion” of the Americans with Disabilities Act, too, fighting for patients’ rights.
HEALTH CARE HEROES
CRAIN’S CLEVELAND BUSINESS
MAY 20-26, 2013
WELLNESS OSWALD COS. Cleveland From the nomination: For employees at Oswald Cos., a Cleveland-based insurance brokerage firm, wellness is more than an industry buzzword.
It’s the way the firm does business. “Oswald Companies is dedicated to keeping the healthy people healthy, curbing the progression of preventable disease and helping those with chronic conditions get optimal care,” the nomination said. The company offers its employees an overarching wellness program that covers everything from healthy food options in the vending machines to on-site wellness coaching. The company also offers a network of free fitness centers. One of the keys to Oswald’s program is the integration of traditional wellness offerings and employee benefits.
“Activities and resources are organized around each component to provide vast opportunities for overall health,” the nomination said. When Oswald’s employees make conscious efforts to reduce their health care costs (such as by not smoking), their individual health care contributions can be reduced by as much as 15%. Oswald also thrives on its employees’ ability to balance their work and personal lives. As such, the company prides itself on its four-week and “highly coveted” sabbatical program that is offered to employees who have been with the company for 10 years. The sabbatical program also includes a monetary award. At the wellness initiative’s end each year, Oswald reviews all its programs, biometric results and employee surveys to develop a strategic plan for the following year. Oswald then communicates those results to the firm’s senior leadership and employees. The company also holds various events throughout the year that encourage healthy lifestyle changes that over time could decrease the cost of health care. Oswald communicates its programs
IN THEIR WORDS Neil Quinn, vice president and director, innovation and strategic risk management, Oswald Cos.: “(Wellness) is certainly part of both our mission and culture. The mission is multi-fold — it involves helping employees so they then in turn can help our clients. … “... We should have a legacy of good health today, tomorrow and certainly a dignified retirement.” www.CrainsCleveland.com/ HeroVideos through its internal website portal and posters and e-mail messages. Oswald’s wellness program measures its success in a variety of ways. In 2012, the company set lofty organizational goals of 75% of its employees participating in biometric screening and 50% participating in preventive care services — goals the company said it is proud to have met. “Measurement and evaluation of the program is imperative,” the nomination said.
Congratulations to the
MetroHealth Care Plus team on being recognized as health care advocates. Thank you for helping more of Cuyahoga County’s uninsured residents receive the health care they need and helping MetroHealth continue to meet its mission of providing outstanding care for all. Learn more at metrohealth.org/careplus
INDEPENDENCE EXCAVATING INC. Independence From the nomination: Independence Excavating Inc. is a closeknit company where people care about each other, benefits and wellness specialist Amanda Morales said.
“Our company promotes workplace wellness because we believe it is the right thing to do,” the nomination said. “While improvements in health directly affect productivity in the workplace, our company believes our employee base is a family that should be provided all of the health and wellness benefits that we would want our own family to have access to.” To that end, Independence Excavating makes available to employees a variety of health and wellness programs that offer support and savings and put a focus on preventive care. The construction company has a wellness premium reduction pro-
NOBLE-DAVIS CONSULTING INC. Solon From the nomination: NobleDavis Consulting Inc., a retirement plan administrator, watches over the financial health of its clients and their employees.
It also watches over the physical and emotional health of its own employees. The company believes it successfully has created a healthy work environment and is pledged to stay ahead of the curve. It believes the investment pays off and allows the company to expect the highest level of performance from its staff of 20. It also believes reinforcing healthy habits can prevent or lower the risk of serious health conditions later in life and that a commitment to wellness can help those with an existing health condition manage it better. Those practices also help with employees’ emotional well-being. As proof, the Solon firm last year was one of five companies nationwide that was recognized by the American Psychological Association with the APA’s Psychologically Healthy Workplace Award. Noble-Davis “excelled in its efforts to foster employee involvement, health and safety, employee growth and development, worklife balance and employee recognition,” the association said. “The organization’s performance-based culture, self-determined work
IN THEIR WORDS Amanda Morales, benefits and wellness specialist, Independence Excavating: “We just want to see everyone healthy and well … They just want the best for the employees.” gram for employees who want to save money and stay healthy. Participants are measured on five factors, Ms. Morales said, including whether they schedule preventive visits with doctors and abstain from tobacco. The company also offers an assistance program that allows employees and their families to try out free sessions with a variety of professionals, from counselors to fitness and nutrition coaches. If they like them, they can continue going on their own or through their insurance. Independence Excavating holds a mandatory health risk assessment event every other year through a third-party company. Ms. Morales said the assessment often is a wakeup call for employees. After the event, health coaches follow up with employees to talk about their risk levels, answer questions and check on their progress toward health-related goals. In addition to its formal programs, Independence Excavating offers other perks, such as hosting health and wellness speakers during some lunch hours and offering discounts at a local gym.
IN THEIR WORDS Jesica Wilfong, HR coordinator, Noble-Davis Consulting: “I think the goal was never to really benefit too much on the financial level — it would be great, of course, everybody would like to get their health insurance costs down — but that just wasn’t the goal. “The goal was more how can we help our employees more, how can we alleviate some stress ... anything that we can think of that will just help our employees overall.” www.CrainsCleveland.com/ HeroVideos schedules and individual and group rewards are several examples of the workplace practices that helped it to earn a 2012 award.” The small firm also was a 2011 winner of a Cleveland Museum of Natural History’s “Wellness@Work” award. The award honors companies that have created programs to improve their employees’ health, work/personal life balance, education, quality of life and sustainability in the workplace. The Noble-Davis wellness program focuses on preventive health and lifestyle modification. It encourages exercise, emphasizes eating healthy and regularly asks its employees what they need to reduce stress. It also encourages employees to focus on such key health behaviors as ceasing tobacco use and activities that reduce stress. It believes its most effective wellness tools are stress-relieving activities and providing healthy snacks.
HEALTH CARE HEROES
MAY 20-26, 2013
CRAIN’S CLEVELAND BUSINESS H-13
WELLNESS MEDICAL MUTUAL OF OHIO Cleveland From the nomination: Medical Mutual must have confidence in the SuperWell wellness programs that it markets to its customers. A large majority of the company’s own employees participate in the program. The participation rate consistently ranges from 80% to 90%, according to information submitted by the Cleveland-based health insurance company. And the SuperWell program — which is designed to help employees make healthy choices and avoid risky ones — appears to be working. Since Medical Mutual started the program, the number of employees who are considered to be at low risk of developing a chronic disease has increased by 7%, according to the submission. Data suggests that participants have lower cholesterol, exercise more, use seat belts, have less stress and
GEAUGA COUNTY From the nomination: Geauga County has developed a Wellness Initiative Employee Premium Discount Program, in which each employee makes an annual visit to his or her physician and participates in three wellness programs or activities.
The latter includes walking and healthy challenges, Health & Wellness Expo attendance, eye and dental exams, mammograms, fitness club memberships and attendance at a health and safety day at a local hospital. The program resulted in a 1% decrease in health care premiums for the county in 2012, and 91% of the county’s employees participated in the initiative. Geauga was one of the first counties in the County Employee Benefits Consortium to develop an effective wellness initiative. The program utilizes health care contribution rate discounts as an incentive for participation. “A public entity governed by the Ohio Revised Code faces many additional hurdles in the wellness area versus those in the private sector,” the nomination said. “As a good steward of taxpayer dollars, Geauga County supports wellness initiatives to control health care premium costs as well as promote healthy lifestyle choices for employees and their families.” The county reviews quarterly health care claims data, employee surveys and reports from Anthem Blue Cross Blue Shield and the Geauga health and wellness program to determine its
are less likely to smoke, according to information from Medical Mutual. The company also said more active participants in the SuperWell program saw smaller annual health care cost increases compared to employees who participated in fewer activities. Plus, employees responding to satisfaction surveys have suggested that the SuperWell program “has
positively impacted our corporate culture as well as their personal health,” the submission stated. Over time, the SuperWell program should help Medical Mutual reduce its health care costs and improve its productivity, the submission stated. The program includes incentives that are built into the company’s benefit plan and a point-based rewards program. Employees who participate in SuperWell programs
IN THEIR WORDS Connie Beutel, manager, health promotion and wellness, Medical Mutual: “As our employees participate more in our wellness programs we’re seeing less of an increase in their annual health care costs. … Participation intensity is correlating with a smaller increase in their annual health care costs. ... “Wellness has become a part of Medical Mutual’s overall mission and corporate culture in that it’s what we do, and it’s what we’ve done for such a long time that our employees recognize that even from the first day they’re with us at employee orientation we tell them about our wellness programs and encourage them to participate.” www.CrainsCleveland.com/ HeroVideos earn points, which they can use to lower their health care premiums or to get extra cash for their health savings account. The program also includes a wellness website created by Med-
ical Mutual. The website is designed to keep employees involved in the program and to educate them on various topics related to their health. “The program design empowers employees to take responsibility for enhancing their personal wellbeing while promoting conscientious health care consumerism,” the submission stated. Medical Mutual has found ways to get its employees excited about the SuperWell program. For instance, about 1,700 Medical Mutual employees participated in a sixmonth health challenge where they logged nearly a billion steps using pedometers. They competed against one another in groups of 20, which pushed them to “improve biometric results and encouraged them to make lifestyle changes they may not have been motivated to make on their own,” the submission stated. The program has won support not only from employees, but also from the company’s leaders. That’s partly because Medical Mutual collects data about the program showing that “long-term, sustained wellness programs impact both our company’s bottom line and health risk status.”
COMING UP Crain’s is taking ‘Who to Watch’ nominations for law Crain’s Cleveland Business in 2013 is continuing its series of “Who to Watch” sections. The next section, slated for publication July 15, will highlight up-and-comers in Northeast Ohio’s legal sector. If you think you know who will be among those leading Northeast Ohio’s legal scene of the future, drop an email to sections editor Amy Ann Stoessel, firstname.lastname@example.org, or call 216-771-5155. Please send in your suggestions no later than noon on Monday, June 3. There are no hard-and-fast requirements for this section, other than the candidate needs to exhibit the kind of potential that makes him or her someone to watch in law. Mark your calendars for the final section of the series, “Who to Watch: Finance,” on Nov. 25.
IN THEIR WORDS Mary Samide, Geauga County commissioner: “Wellness has become part of the culture in Geauga County, and I’ll tell you why I know that. For myself, I go to the YMCA about every other day, and I swim a half a mile. I see my employees there, they’re swimming. ... “I also see them over at the exercise room, and I see them exercising. I see my employees walking around Chardon on their lunch break. They don’t take their car to the restaurant, they walk to the restaurant. That’s significant.” www.CrainsCleveland.com/ HeroVideos strategies. The effectiveness is then determined by the county’s annual health care premium rates and employee feedback. The county’s health care claims data indicated obesity-related issues, which resulted in the purchase of physician-quality scales for each department. Aggregate blood pressure screenings showed that 72% of participants were borderline hypertensive, resulting in each department getting a high-quality blood pressure monitor with hypertension information. A walking challenge sparked a number of walking groups that now are prevalent in Geauga County, and the county wellness committee developed a wellness branding and mission statement that is easily identified by employees. “Single-digit premium increases (in 2012, it was actually a decrease) and 91% employee participation indicates a successful wellness strategy for Geauga County employees,” the nomination said.
Congratulates the Health Care Hero of the Year nominees and award winners. Congratulations Bob Juzenas Your dedication as a volunteer brings peace to our patients and their loved ones. Serving Ashtabula, Cuyahoga, Geauga, Lake, Lorain and Summit Counties with offices throughout, and outreach into Medina and Portage Counties.
800.707.8922 | hospicewr.org
CRAIN’S CLEVELAND BUSINESS
HEALTH CARE HEROES
LAST YEAR’S EVENT
MAY 20-26, 2013
Photos by Chris Pappas
From left, Nancy Kortemeyer, Debra Rex, Kathy Pender, Nancy West and Rick Rule-Hoffman of Beechbrook.
The 2012 Health Care Heroes on stage at Executive Caterers at Landerhaven.
Akron General’s McDowell Cancer Center salutes
The 2013 Health Care Heroes event will be held Tuesday, May 21, at Executive Caterers at Landerhaven.
Mary DiDonato, RN Health Care Heroes, Nursing – Lifetime Achievement Award recipient
Mary has served patients for many years and her contributions to the community have been unending.
From left, Braden Stibora, Tom Hayden and Emily Troy from Wells Fargo.
From left, Charlene Nauman of the Cleveland Clinic's Sexual Assault Nurse Examiner (SANE) team, Lindsey Karr of Ajilon Professional Staffing and Kristen Tarase of SANE.
ON THE WEB View a photo gallery from last year’s event at: tinyurl.com/aasdwjf
HEALTH CARE HEROES
MAY 20-26, 2013
CRAIN’S CLEVELAND BUSINESS H-15
JUDGES This year’s Health Care Heroes were selected by an independent panel of judges:
Tracey Nauer ■ Ms. Nauer is the director, hospice and palliative care, Akron General Visiting Nurse Service. She has been in the nursing field for 17 years and has functioned in a variety of clinical and management positions in long-term care. She previously was director of nursing at Rockynol Retirement Community. She also worked as an instructor for the Akron School of Practical Nursing and has served on numerous advisory boards in the community. She is serving a three-year appointment with the Midwest Care Alliance board of directors, and she was chosen for the 2013 class of Torchbearers Akron. She is a graduate of Wayne County Schools Career Center, where she earned her training as a licensed practical nurse. She has an associate degree in Nursing from Stark State College and a bachelor of science in nursing from Walsh University.
Johanna Henz ■ Mrs. Henz has been executive director of the Lake County Free Clinic for the past three years. She has undergraduate and graduate degrees from the University of Cincinnati and Cleveland State University, respectively. The majority of her career has been spent in behavioral health, both in the private and public sectors, beginning as a hotline volun-
teer with The Free Clinic of Greater Cleveland. Mrs. Henz has spent the last decade working with free clinics and is currently a board member for both the National Association of Free and Charitable Clinics and the Ohio Association of Free Clinics. She is actively engaged in her community as a cellist with the Cleveland Women’s Orchestra and as a coach for the Girls on the Run team at the Cleveland Metropolitan School District’s Campus International School.
Dr. George Kikano ■ Dr. Kikano is the chairman of the Department of Family Medicine and Community Health at University Hospitals Case Medical Center and Case Western Reserve University. He also is vice dean for community health, the director of the Weatherhead Institute for Family Medicine and Community Health and the Dorothy Jones Weatherhead Professor at Case Western Reserve University. Dr. Kikano also holds other administrative positions at University Hospitals, including the directorship of UH HomeCare Services and UH Connect. Dr. Kikano is committed to teaching and community outreach. He is the founder of the UH House Calls program, which provides home visits and services for
disadvantaged elderly in urban Cleveland neighborhoods. Dr. Kikano has been able to secure millions of dollars from foundations and individuals in order to support this initiative.
Initiative and helped to create a robust electronic database matching nurses who wish to serve as part-time clinical faculty with open positions in schools of nursing in Northeast Ohio.
According to the nomination for that honor, he had spent nearly a decade studying NOD2, a gene that has been linked to such inflammatory conditions as Crohn’s disease and sarcoidosis.
Dr. Derek Abbott
■ Ms. Kavanagh is associate chief nursing officer, clinical education and professional practice development, at Cleveland Clinic She received the Innovator Award from the Cleveland Clinic in 2007 for the development of the Faculty Allocation Optimization Tool; the Honors Award from ANCC Magnet in 2010 for her leadership in establishing the Deans’ Roundtable Faculty Initiative; the Nurses Choice Award for Media Support from the Ohio Nurses’ Foundation in 2011 for the creation of the video “The Legacy Continues With You”; and she was honored as the Nurse Leader of the Year in 2012 by Crain’s. In 2005, she co-founded and led the Deans’ Roundtable Faculty
■ Dr. Abbott is assistant professor, experimental pathology at Case Western Reserve University. He graduated from the University of Virginia in 1993, and then attended Vanderbilt University School of Medicine. Dr. Abbott also pursued clinical training in anatomic pathology at Brigham and Women’s Hospital in Boston. Dr. Abbott joined Case Western Reserve University’s Department of Pathology in fall 2006. That same year, Dr. Abbott received the Burroughs Wellcome Career Award in biomedical sciences, intended to advance the early career of a researcher. He was honored in 2011 as a Crain’s Health Care Hero for Advancements in Health Care.
■ Mr. Sanders is executive director of the Lake Health Foundation. In this position, Mr. Sanders is responsible for overseeing the fundraising and philanthropic activities of the foundation. Mr. Sanders previously worked at MetroHealth Medical Center, where he served as executive director of development. Prior to joining MetroHealth Medical Center, he was senior director of development for the Cleveland Clinic. Mr. Sanders has a bachelor of science degree in education from Kent State University. He is a member of the Association for Healthcare Philanthropy and the Ohio Association for Healthcare Philanthropy.
Visiting Nurse Association of Ohio You filed last year’s taxes. Are you preparing for this year? We are.
congratulates all Health Care Heroes and our very own hero,
Gary Mahoney, RN With continual changes in the tax law, it’s never too soon to start planning.
Start a conversation with one of our tax planning experts.
for his commitment and dedication to providing high quality, comprehensive care to our patients and their families.
Next April you’ll be glad you did.
216-931-1400 y 1-877-698-6264 y VNAohio.org
CRAINâ€™S CLEVELAND BUSINESS
MAY 20 - 26, 2013
LARGEST MANUFACTURING COMPANIES RANKED BY FTE LOCAL EMPLOYEES Company Address Rank Phone/Website
Full-time Full-time equivalent equivalent local employees employees(1) in Ohio
Parent company Headquarters
Local manufacturing facilities
Products manufactured locally
Top local executive Title
General Motors Co. P.O. Box 33170, Detroit 48232-5170 (313) 556-5000/www.gm.com
General Motors Co. Detroit
Lordstown, Parma Metal Center
Vehicles and vehicle parts
Robert Parcell, plant manager, Lordstown; Al McLaughlin, plant manager, Parma
The Timken Co. 1835 Dueber Ave., S.W., Canton 44706 (330) 438-3000/www.timken.com
Timken Co. Canton
Steel and roller bearings
James W. Griffith president, CEO
Swagelok Co. 29500 Solon Road, Solon 44139 (440) 248-4600/www.swagelok.com
Swagelok Co. Solon
Solon, Highland Heights, Strongsville
Fluid system components and systems fabrication services
Arthur F. Anton president, CEO
Ford Motor Co. One American Road, Dearborn 48126 (800) 392-3673/www.ford.com
Ford Motor Co. Detroit
Avon Lake, Brook Park, Walton Hills
Sherwin-Williams Co. 101 W. Prospect Ave., Cleveland 44115 (216) 566-2000/www.sherwin-williams.com
Sherwin-Williams Co. Cleveland, Bedford Heights Cleveland
Coatings and related products
Christopher M. Connor chairman, CEO
Goodyear Tire & Rubber Co. 200 Innovation Way, Akron 44316 (330) 796-2121/www.goodyear.com
Goodyear Tire & Rubber Co. Akron
Richard J. Kramer chairman, president, CEO
Lincoln Electric Co. 22801 St. Clair Ave., Cleveland 44117 (216) 481-8100/www.lincolnelectric.com
Lincoln Electric Holdings Inc. Euclid
Welding and cutting products
John M. Stropki, executive chairman; Christopher L. Mapes, president, CEO
Babcock & Wilcox Co. 20 S. Van Buren Ave. and 91 Stirling Ave., Barberton 44203 (330) 753-4511/www.babcock.com
The Babcock & Wilcox Co. Charlotte, N.C.
Barberton, Copley, Euclid
Components for power plants, nuclear power plants and the US government
J. Randall Data, president, COO, Babcock & Wilcox Power Generation Group Inc.
Parker Hannifin Corp. 6035 Parkland Blvd., Cleveland 44124 (216) 896-3000/www.parker.com
Parker Hannifin Corp. Cleveland
Akron, Avon, Elyria, Fairlawn, Kent, Mentor, Ravenna, Strongsville
Fluid power systems, electromechanical controls
Donald E. Washkewicz chairman, president, CEO
Lubrizol Corp. 29400 Lakeland Blvd., Wickliffe 44092 (440) 943-4200/www.lubrizol.com
Berkshire Hathaway Inc. Omaha, Neb.
Avon Lake, Painesville
Performance coatings, engineered L. Hambrick polymers, lubricant additives for engine oils, James chairman, president, CEO driveline and industrial fluids
ArcelorMittal 3060 Eggers Ave., Cleveland 44105 (216) 429-6000/www.arcelormittal.com
Hot-rolled, cold-rolled and hot-dipped galvanized steel
Eric Hauge, vice president, general manager, ArcelorMittal Cleveland
Nestle Prepared Foods Co., a division of Nestle USA 30003 Bainbridge Road, Solon 44139 (440) 349-5757/www.nestleusa.com
Nestle S.A. Vevey, Switzerland
Stouffer's and Lean Cuisine quality frozen meals
Frank Higgins president, CEO, Nestle Prepared Foods
Eaton Corp. 1000 Eaton Blvd., Cleveland 44122 (440) 523-5000/www.eaton.com
Eaton Corp. Dublin, Ireland
Brooklyn, Parma, Aurora, Euclid, Berea
Hose and tubing, fuel pumps for commercial aircraft
Alexander M. Cutler chairman, CEO, president
Rockwell Automation Inc. 1 Allen-Bradley Drive, Mayfield Heights 44124 (440) 646-5000/www.rockwellautomation.com
Rockwell Automation Inc. Twinsburg Milwaukee
Frank Kulaszewicz senior vice president, architecture and software
Republic Steel 2633 Eighth St., NE, Canton 44704 (800) 232-7157/www.republicsteel.com
Republic Steel Canton
Steel bars, bar-in-coil, and ingots
Jaime Vigil president, CEO
Lorain, Canton, Massillon, Solon
LET OUR EXPERIENCE BE AN ASSET TO YOUR BUSINESS Contact Chris Felice + email@example.com + 216.363.0100
Bridgestone Americas Inc. 10 E. Firestone Blvd, Akron 44317 (330) 379-7000/www.bridgestoneamericas.com
Bridgestone Americas Inc. Nashville, Tenn.
Alcoa 1600 Harvard Ave., Cleveland 44105 (216) 641-3600/www.alcoa.com
Alcoa Inc. New York
and transportation forgings, Cuyahoga Heights, Cleveland, Aerospace investment casting tools and patterns, Barberton aluminum billets
The J.M. Smucker Co. One Strawberry Lane, Orrville 44667 (330) 682-3000/www.smuckers.com
The J.M. Smucker Co. Orrville
Jams, jellies, preserves and ice cream toppings
Richard K. Smucker CEO
Scott Fetzer Co. 28800 Clemens Road, Westlake 44145 (440) 892-3000/www.scottfetzer.com
Berkshire Hathaway Inc. Omaha, Neb.
Avon Lake, Chagrin Falls, Cleveland, Westlake, Wooster, Youngstown
Products for the home, family and industry
Bob McBride, president, CEO Kenneth J. Semelsberger chairman
Avery Dennison 8080 Norton Parkway, Mentor 44060 (440) 534-6000/www.averydennison.com
Avery Dennison Corp. Pasadena, Calif.
Painesville, Mentor, Concord, Pressure-sensitive labeling materials, Strongsville, Brunswick, packaging materials and solutions, Fairport Harbor performance polymer adhesives
Luk USA LLC 3401 Old Airport Road, Wooster 44691 (330) 264-4383/www.schaeffler.us
Schaeffler Group Herzogenaurach, Germany
Torque converters, torque converter clutches
Marc McGrath president
Invacare Corp. One Invacare Way, Elyria 44035 (440) 329-6000/www.invacare.com
Invacare Corp. Elyria
Custom power and manual wheelchairs, seating and positioning products
Gerald B. Blouch president, CEO
Delphi Packard Electrical/Electronic Architecture 5820 Delphi Drive, Troy 48098 (248) 813-2000/www.delphi.com
Delphi Automotive PLC Troy, Mich.
Metal terminals, cable, resins, plastic injection molded connectors and components
James E. Riedy, vp , finance Stephen Duca, vp, engineering and operations
Shearer's Foods LLC 100 Lincoln Way, Massillon 44646 (330) 834-4300/www.shearers.com
Wind Point Partners Chicago
Snack foods (kettle and tortilla chips, pretzels), extruded products
CJ Fraleigh CEO
Philips Healthcare 595 Miner Road, Highland Heights 44143 (440) 483-3000/www.philips.com/healthcare
Philips Healthcare Andover, Mass.
Computed Tomography (CT) and Advanced Molecular Imaging (PET and SPECT) systems
Gene Saragnese executive vice president; CEO, Imaging Systems
GE Lighting (unit of GE Home & Business Solutions) 1975 Noble Road, East Cleveland 44112 (216) 266-2222/www.gelighting.com
General Electric Co. Fairfield, Conn.
East Cleveland, Cleveland, Euclid, Ravenna
Maryrose T. Sylvester president, CEO, GE Lighting
Newell Rubbermaid 3200 Gilchrist Road, Mogadore 44260 (330) 784-7141/www.newellrubbermaid.com
Newell Rubbermaid Inc. Atlanta
Mogadore, Fairlawn, Brimfield Rubbermaid food storage and organization Township products
Crain's Cleveland Business does not independently verify the information and there is no guarantee these listings are complete or accurate. Steris Corp. does not report local employee numbers. (1) Employee numbers as of March 31, 2013. This list includes companies that manufacture products in Northeast Ohio.
Hank Hara, chief technology officer, Bridgestone Americas Tire Operations Eric Roegner, COO, Alcoa Investment Castings, Forgings and Extrusions; president, Alcoa Defense; Tim Myers, president, Alcoa Wheel and Transportation Products
Donald A. Nolan president, Materials Group
JB Broadous director, Ohio operations
RESEARCHED BY Deborah W. Hillyer
MAY 20 - 26, 2013
CRAIN’S CLEVELAND BUSINESS
More could be calling on HB Chemical for carbon black By DON DETORE Rubber & Plastics News
If a shortage of carbon black — a critical raw material in producing tires and other rubber goods — becomes a reality within the next few years, as some forecasters suggest, HB Chemical Inc. in Cuyahoga Falls will be ready. The chemical company recently became a North American distributor of carbon black produced by Jiang Xi Black Cat Carbon Black Ltd, which claims to be China’s largest carbon black manufacturer, as well as the fifth largest in the world.
Contact: Phone: Fax: E-mail:
The initial two-year agreement, the first between the firms, began in January. HB already has distributed about 500,000 pounds of Black Cat carbon black to customers across the United States, Canada and Mexico, and it plans to provide all grades of carbon black currently made by the Chinese supplier. “The talk among larger users of carbon black is that there could be a shortage from North American producers, possibly in 2014-15, because of tire capacity coming online in the tire market,” said Joe Moran, regional sales manager at HB Chemical. “So companies are looking for alternate sources. The bigger users
are more concerned right now than the rest of the market.” Mr. Moran said domestic producers don’t have much ability to expand. “People are going to be looking elsewhere to fill that void,” he said. Black Cat ships its product in bulk to the West Coast. From there, the carbon black is distributed either to the HB warehouse in Akron or a facility in West Virginia, where it is distributed by rail to a consignment location. The material belongs to HB until a customer has a need for it. Last September, Black Cat approached Mr. Moran and HB
president Jeff Rand, who were both visiting China, about the possibility of an agreement. The Chinese firm, founded in July 2001, intends to produce 900,000 metric tons this year and plans to expand its capacity by 2016 to 1.2 million tons.
Eyes on U.S. market Black Cat has seven factories with 24 production lines within China, including Beijing. It exports as much as one-third of its product worldwide. Its customers include Michelin, Bridgestone and Goodyear, among others, in Asia and in Europe. Mr. Moran said Black Cat officials “are truly interested in the
Denise Donaldson (216) 522-1383 (216) 694-4264 DDonaldson@crain.com
North American market for future growth, and they figured the best way was to go with someone like us.” He said he believes HB’s experience as an extensive supplier to the rubber industry made it an attractive partner. “Our vast customer base and diverse products made sense to them,” Mr. Moran said. HB has no immediate plans to add to its work force of 31 because of the current agreement, but that situation could change. ■ Don Detore is a reporter with Rubber & Plastics News, a sister publication of Crain’s Cleveland Business.
Copy Deadline: Wednesdays @ 2:00 p.m. All Ads Pre-Paid: Check or Credit Card
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Seeking to Acquire Businesses Locally based corporation seeks profitable businesses for sale in Northeast Ohio area with annual revenues between $200,000 and $5,000,000. Ready to pay between $500,000 and $2,000,000 cash. Present management invited to stay if they desire. All discussions will remain strictly confidential. Brokers welcome. Please contact us at 216-496-2843.
E-MAIL US YOUR AD... E-MAIL: DDONALDSON@CRAIN.COM
For daily on-line updates, sign up @ CrainsCleveland.com/Daily
PUBLIC NOTICE Requests for Proposals The City of Cleveland Heights has EXTENDED THE DEADLINE UNTIL JUNE 6 for its Requests for Proposals for development of 5 vacant City-owned properties : Lee Rd b/t Meadowbrook & Tullamore, Euclid Heights Blvd near Lee, SW corner of Cedar & Coventry, Noble Road near Greyton & “Turkey Ridge” site on Edgehill Road. RFPs at www.clevelandheights.com/index.aspx?page=365 or contact K. O’Donnell, email@example.com or 216.291.4885.
Lorain County Community College Full-time Tenure Track Faculty Opening ENGINEERING TECHNOLOGIES DIVISION Computer Information Systems Software Development Faculty For detailed position announcement, visit
BUSINESSES FOR SALE
Miller-Holzwarth Inc., Salem, OH June 6, 2013, at 1:30 PM Medina County Courthouse
Forward application materials to: Lorain County Community College Human Resources Office 1005 N Abbe Rd Elyria, OH 44035
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Mfr. of US military periscopes & ballistic windows
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FOR SALE BY COURT ORDER
LAW PRACTICE FOR SALE Statewide contingency litigation practice in Ohio focusing on consumer law niches. Gross revenues between $750,000 and $1,000,000, with real opportunity for growth. Contact Me Confidentially at 216-952-0428 or LawFirmSale@Gmail.com
Mfg Co.: Consumable & Hi-tech Metal Products. Profit $625,000. Ask $3.4M. Service Bsns in Stark County: Highly-automated. Profit $275,000. Ask $850K. Don Dreisig - 330-492-6294
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CRAIN’S CLEVELAND BUSINESS
MAY 20 - 26, 2013
REPORTERS’ NOTEBOOK BEHIND THE NEWS WITH CRAIN’S WRITERS
MAY 13 - 19
Another arrow in its Internet quiver
The big story:
A Cleveland company now controls another piece of the Internet. Second Genistry LLC a few weeks ago won the right to manage “.career.” So, any employer wanting to create a website ending with that tag — instead of .com or .org, for instance — would need to go through one of its holding companies, dotCareer LLC. The win bodes well for Second Genistry’s effort to secure six other top-level domain names, including hotly contested names such as .med and .casino. DotCareer scored a 41 out of 41 on its application to the Internet Corporation for Assigned Names and Numbers. The application was designed to analyze the company’s financial strength and its ability to manage a top-level Internet domain name. The high score makes sense. Second Genistry’s owners already control a similar top-level domain name, “.jobs.” As for its financial strength, the company is backed by Tom Embrescia, who over the years has made millions in the broadcasting business. But the competition will get tougher. DotCareer was the only applicant for .career. But for .med, Second Genistry will need to go up against Google and other applicants. Second Genistry is working with the Cleveland Clinic to figure out how to make the
DDR Corp. in Beachwood agreed to pay $1.46 billion to Blackstone Real Estate Partners VII for Blackstone’s 95% equity interest in 30 shopping centers that the two companies own in a joint venture. In conjunction with the planned transaction, DDR priced a public offering of 34 million shares of its common stock at $18.90 a share. The joint venture between Blackstone and DDR owns 44 shopping centers. As part of the consideration in the deal, DDR has the right to issue common shares to Blackstone in an amount not to exceed $250 million.
Welcome back: Cuyahoga Community College tapped Alex Johnson, who led the college’s Metropolitan Campus from 1993 to 2003, as its next president. Dr. Johnson currently serves as president of the Community College of Allegheny County in the Pittsburgh area. He will replace Jerry Sue Thornton, who has led Tri-C through a period of marked growth over the last 21 years. She announced in January that she would retire June 30. A happy FDA: Invacare Corp. cleared the first hurdle to resuming full production at its Taylor Street manufacturing plant in Elyria. The maker of wheelchairs and health care equipment said the U.S. Food and Drug Administration has found acceptable the company’s first certification audit related to documentation for equipment and processes at the Taylor Street plant. Invacare said the FDA’s acceptance permits the Taylor Street plant to resume manufacturing and distributing parts, components, accessories and subassemblies to other Invacare plants. Bank on it: The second, $133 million phase of the Flats East Bank development was kicked off with an announcement by Cuyahoga County Executive Ed FitzGerald of the county’s plans for sharing some of its state casino revenue. The county will make a $1.5 million downtown development loan to Flats East Development LLC to help finance construction of the residential, parking and retail components of the project. Separately, County Council will take up consideration of a $17 million economic development bond issue to Flats East Development, a partnership between the Wolstein Group and Fairmount Properties.
Keep on buying:
TransDigm Group Inc. is continuing down the acquisition trail with its agreement to buy Arkwin Industries Inc. for $286 million in cash. Arkwin, located on Long Island, N.Y., makes proprietary aerospace hydraulic and fuel system components for commercial and military aircraft, helicopters and other specialty uses. TransDigm also is an aircraft supplier. Arkwin had revenue in 2012 of about $95 million. Aftermarket sales account for about 40% of Arkwin’s overall revenue and the commercial market for about 50%.
Pet project: Hartville Group Inc. in Canton, which describes itself as one of the oldest and largest pet insurance providers in the United States, agreed to be acquired by Crum & Forster’s United States Fire Insurance Co., a subsidiary of Fairfax Financial Holdings Ltd. of Toronto. Terms weren’t disclosed. Hartville provides pet insurance plans in all 50 states and the District of Columbia under several brand names.
This and that: Sherwin-Williams Co. is taking its interest in NASCAR to a higher level. The paint maker and the stock car racing circuit announced a “multiyear partnership” designating Sherwin-Williams as “the official paint of NASCAR.” Terms were not disclosed. … Stewart A. Kohl, co-CEO of private equity firm The Riverside Co. in Cleveland, and his wife, Donna, have given the Cleveland Clinic $1 million to establish an annual cycling event to benefit cancer research. The event has been dubbed VeloSano, which is derived from the Latin words meaning “swift” and “cure.” The inaugural VeloSano ride is slated for July 19-20, 2014.
most of .med, which is intended to tell web surfers that a site houses reputable medical information or services. Second Genistry is working with Rock Gaming, majority owner of Horseshoe Casino Cleveland, to secure .casino as a source for legal online gambling and related information. And it’s working with the National Association of Realtors to win rights to .home, .realestate and .realtor. It also has applied for .hot, which could appeal to sites focused on new trends, Mr. Embrescia said. He estimates the company would hire 30 to 40 people locally if it wins all the names. — Chuck Soder
And you get to gain her knowledge for free Who you gonna call when you need an international expert in shale gas and related environmental issues? If you’re the U.S. embassy in Ukraine, you call Crain’s Cleveland Business columnist Iryna Lendel. OK, we probably better admit Dr. Lendel’s real job is assistant director of the Center for Economic Development at Cleveland State University’s Maxine Goodman Levin College of Urban affairs. We’re just lucky enough to have her as a regular monthly columnist for our weekly Crain’s Shale and Energy Report email. A native of Ukraine, Dr. Lendel is an internationally known expert on oil and gas, and especially on shale gas drilling. She’ll represent the embassy and make a presentation to the Ukrainian parliament this Wednesday, May 22. — Dan Shingler
Mayo Clinic says Bravo to wellness partnership Bravo Wellness in Cleveland has teamed up with the Mayo Clinic, the Minnesotabased health care giant and one of the world’s most-recognized health care brands. “It’s a world-renowned, very guarded brand,” Bravo Wellness founder and CEO Jim Pshock said. “They certainly did their due diligence before they would work with us, so we’re very fortunate to have passed the test.” Bravo designs wellness incentive programs for employers. The goal is to help companies reward workers who make healthy lifestyle choices with lower insurance premiums. Bravo’s niche, according to Mr. Pshock, has been handling the administrative side of wellness programs, rather than offer the actual wellness services, such as smoking cessation programs. Mayo Clinic, on the other hand, offers health assessments, newsletters, books, telephonic health coaching and a nurse line that all encourage participants to adopt healthy lifestyles. With the new relationship, Bravo’s clients will have access to the Mayo Clinic’s resources and, in turn, the Mayo Clinic’s clients will have the opportunity to access Bravo’s management muscle to track results. “It came about because we had some mutual clients and seemed to work well together,” Mr. Pshock said. Mike Casey, vice chairman of Mayo Clinic Global Business Solutions, said the collaboration “will help motivate individuals as they make a personal commitment to healthier living.” — Timothy Magaw
BEST OF THE BLOGS
COMPANY: Eye Lighting International, Mentor PRODUCT: LEDioc-brand LED retrofit lamps
Excerpts from recent blog entries on CrainsCleveland.com.
told CNNMoney.com. “But the memories that I made and being there for friends’ big moments was worth it.”
Until debt do him part
Heavy metal theft
■ A recent CNNMoney.com story might make you wish you had no friends. The estimated 69 million Americans who will be attending weddings this year are “shelling out hundreds or even thousands of dollars” for the privilege — and the number keeps growing, the website said. “Between travel, gifts, attire and other costs, guests are expected to spend an average of $539 per wedding this year — up more than 50% from last year’s average expected expense of $339,” CNNMoney.com reported. Cleveland resident Christopher Sledzik in the last 18 months has attended 12 weddings; he was in the wedding party for three of them. “For me, vacation time has been devoted Sledzik to (weddings) for the past couple of years,” Mr. Sledzik, 27, an account executive at marketing firm Marcus Thomas, told CNNMoney.com. “I’m at that age where everybody’s getting married, or at least it seems that way.” The story noted Mr. Sledzik has attended six out-of-town nuptials, as well as four bachelor parties in cities ranging from Nashville, Tenn., to Austin, Texas. Between the travel, tux rentals and wedding gifts, the website noted, “he racked up roughly $10,000 in credit card debt, which he expects he’ll be paying off for years.” But he has no regrets. “It’s one of those things that at first I had to mentally justify, saying, ‘Am I really going to take on debt at a time in my life when I really don’t want to?’ ” Mr. Sledzik
■ Ohio is No. 1 nationwide in insurance claims for metal thefts. A National Insurance Crime Bureau report showed there were 3,228 claims filed in Ohio from 2010 through 2012. That was 23% more than second-place Texas. Among metropolitan areas, Cincinnati ranked sixth with 720 claims, Cleveland was ninth with 627, and Columbus was 13th with 444 claims. Thieves strip sheets of metal from rooftops, or rip apart air conditioners for copper coils, to sell them for scrap and make quick cash.
Eye Lighting says its new LEDioc lamps are “designed for simple and easy field retrofit from an HID (high-intensity discharge) to LED (light-emitting diode) light source in post-top and pendant luminaires.” Facility managers in municipalities, utilities, campuses and office parks who are changing to bright, white light for safety and security can use the lamps to “meet sustainability goals, reduce energy use and virtually eliminate maintenance,” according to the company. Eye Lighting estimates more than 2 million luminaires of these types are in service in the United States, “hundreds of thousands annually requiring retrofit.” The lamps come in a variety of sizes. For instance, a 37-watt LEDioc lamp, consuming only 42 system watts, comes complete with a driver and surge protector, and can be applied in 120-volt through 277-volt systems, the company says. Eye Lighting provides a five-year warranty with the LEDioc system. For information, visit: www.eyelighting.com
Send information about new products to managing editor Scott Suttell at email@example.com.
Nosedive ■ Seem as though you’re having a tougher time finding flights from Cleveland Hopkins International Airport? You’re not imaging things. “A decade of restructuring in the U.S. airline industry has produced a sharp reduction in air service that is curtailing traveler choice and some local economies even as it improves the industry’s health, new research shows,” according to The Wall Street Journal. The newspaper said the Massachusetts Institute of Technology study showed that from 2007 through last year, U.S. airlines cut the number of scheduled domestic flights by 14%. Among the hardest hit were the nation’s midsize airports, including Hopkins, where carriers cut 26% of their scheduled flights in the five-year period. At Hopkins, a Journal data set showed there were 79,574 departures in 2012, down 25.8% from 107,290 in 2007. Akron-Canton Airport was much less affected. Its number of departures was down just 4%, to 12,426 in 2012 from 12,962 in 2007.
to the generous sponsors who helped Cleveland State University raise a record $763,000 for student scholarships at our 2013 Radiance, CSU Realizing the Promise. Radiance provides scholarships for students who are succeeding academically, but at risk for dropping out of school due to limited ﬁnances. Thanks to corporate, foundation and individual sponsors, Radiance Scholars stay in school and progress toward their degrees. CSU is an AA/EO institution. ©2013 University Marketing
Jetta S * $ /mo.
Passat S * $ /mo.
*Per month lease for 39 months. $0 due at inception. 10,000 miles per year. $.20 per mile thereafter. MSRP $17,515. 5-Speed Manual. Tax, title and document fee additional. With approved credit. Offer expires May 31, 2013.
*Per month lease for 39 months. $0 due at inception. 10,000 miles per year. $.20 per mile thereafter. MSRP $23,740. Automatic Transmission. Tax, title and document fee additional. With approved credit. Offer expires May 31, 2013.
:: GERMAN ENGINEERING WITH ADVANCED TECHNOLOGY :: 2.0L 115 HP – 4-CYLINDER ENGINE :: 5-SPEED MANUAL TRANSMISSION :: POWER LOCKS W/ REMOTE KEYLESS ENTRY :: IMMOBILIZER :: 15” STEEL WHEELS & ALL-SEASON TIRES :: 60/40 SPLIT FOLDING REAR SEAT :: 15.5 CUBIC FEET OF CARGO SPACE :: BEST IN CLASS REAR LEGROOM
:: 2.5L, 170 HP, 5-CYLINDER ENGINE :: 6-SPEED AUTOMATIC TRANSMISSION WITH TIPTRONIC AND SPORT MODE :: MULTI-FUNCTION STEERING WHEEL AND TRIP COMPUTER :: BLUETOOTH® :: AUTOMATIC HEADLIGHTS WITH COMING/LEAVING HOME FEATURE :: 6 AIRBAGS :: 3 YEARS/36,000 MILE (WHICHEVER OCCURS FIRST) :: NO-CHARGE SCHEDULED CAREFREE MAINTENANCE PROGRAM :: 16” SAN JOSE ALLOY WHEELS
Collection Volkswagen of Hudson 888-728-9938 5715 Darrow Rd., Hudson collectionvwhudson.com
Collection Volkswagen of Hudson is a part of The Collection Auto Group
2013 Nissan Rogue SV V
2013 Nissan Pathﬁnder
PER MONTH LEASE FOR 39 MONTHS, $0 DUE AT INCEPTION, 12,000 MILES PER YEAR .15 CENTS PER MILE THEREAFTER. MSRP $26,335. TAX, TITLE AND DOC FEE ADDITIONAL. 13 ONE (OR MORE) AT THIS PRICE. (VIN: DW010644). MODEL #22313 OFFER EXPIRES MAY 31, 2013.
PER MONTH LEASE FOR 39 MONTHS, $0 DUE AT INCEPTION, 12,000 MILES PER YEAR .15 CENTS PER MILE THEREAFTER. MSRP $29,970. TAX, TITLE AND DOC FEE ADDITIONAL. ONE (OR MORE) AT THIS PRICE. (VIN: D663721). MODEL #25113 OFFER EXPIRES MAY 31, 2013.
NISSAN OF MIDDLEBURG HEIGHTS 7168 Pearl Road, Middleburg Heights 888-467-1643
Nissan of Middleburg Heights is a part of The Collection Auto Group * WITH APPROVED CREDIT THRU NMAC. PLUS TAX, TITLE AND DOC FEE. 12,000 MILES PER YEAR .15 CENTS PER MILE THEREAFTER. CURRENT OFFERS EXPIRE 5/31/13.
THE ALL-NEW 2013 320i xDRIVE Well-equipped including features such as Heated Seats, Moonroof, Automatic Transmission, iPod/USB Adapter, Hands-free Bluetooth. Lease From:
mo. / 36 mo. *
6135 Kruse Dr. • Solon • 1-866-210-6710 www.BMWCleveland.com
* Due at delivery $299 First payment, $2,750 Down payment, $725 Acquisition fee, $0 Security Deposit and *$750 Loyalty Cash. Based on MSRP of $37,025.00. Vehicle may need to be ordered. Total Lease payments are $10,764.00. Excludes tax, title, license and registration fees. Program available to qualified customers and not everyone will qualify. Subject to credit approval. 30K total miles allowed. Contact BMW Cleveland for details. Dealer contribution may affect terms. *$750 Loyalty Cash available for returning BMW customers only. 1 Which ever comes first. For complete details on BMW Ultimate Service ® visit bmwusa.com/ultimateservice. © 2013 BMW of North America, LLC. The BMW name, model names and logo are registered trademarks.
The Ultimate Driving Machine®
RANGE ROVER SPORT
LEAD THE WAY ALTHOUGH OTHERS MAY HAVE TROUBLE FOLLOWING.
$699 PER MONTH FOR 48 MONTH LEASE
$3,120 PLUS TAXES, TITLE, LICENSE AND FEES DUE AT SIGNING AND $0 SECURITY DEPOSIT. Lease an All New XJ AWD starting at Lease All New XF$2,995 AWD starting at 859 x 42an months with down or 599 x 36 months with 2990 down or $4,999 total out of pocket.
LAND ROVER SOLON 6137 KRUSE DR., SOLON • 1-866-210-6707
4235 total out of pocket.
CLEVELAND * 42 month lease/10,000 miles per year. $2,995 down plus bank fee, plates, doc and applicable sales tax. MSRP $81,970 $4,999 cash or trade due at delivery plus tax. With tier 1 credit thru Jaguar Financial Services. Good until 5/31/13.
6137 KRUSE DR., SOLON (440) 542-0601 www.jaguarcleveland.com
* Lease rates shown for Range Rover Sport Sport to qualified buyers through US Bank. $1,995 down plus bank fee, doc fee, license fees and tax. Total due at delivery $3,120 plus local taxes. Actual rates and terms may vary. All amounts shown are estimates, retailer sets actual amounts. Lessee responsible for insurance, maintenance, excess wear and excess mileage over 40,000 miles at $0.30 /mile. Based on MSRP of $63,145 (including destination and delivery). Lessee has the option to purchase vehicle at lease end at price negotiated with retailer at signing. For special lease terms, take new vehicle delivery from retailer stock by 5/31/13. Termination fee may apply. See your Land Rover Retailer or call 1-800-FIND-4WD for qualifications and complete details. ©2013 Jaguar Land Rover North America, LLC.
6135 Kruse Dr. • Solon • (440) 542-0600 • www.DavisAutomotive.com