VOLUME 13 ISSUE 7, OCTOBER 2017
After a stroke, Nita Webb worked with speech pathologist Cortney O’Daniel to regain her language abilities. Nita went through therapy involving flash cards, sentence writing and exercises like “Heads Up” (left), an app-based game that tests word-recall abilities. Nita says the experience gave her a firsthand view of the care we provide. “I have seen the efforts from the employees of CoxHealth, and it has been a great pleasure in the midst of the storm.”
Photos: Randy Berger
Key to great care: you Efforts to improve our workplace lead to engaged staff members and a better patient experience.
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aving a stroke gave Nita Webb, clinic manager of Physicians for Women, a clear understanding of how exceptional care happens from the inside out. At Cox Medical Center South, a Level I Stroke and Comprehensive Stroke Center, Webb came into contact with departments she had never interacted with before – from emergency services to inpatient neuro, vascular, cardiology and speech therapy. The high quality care she received allowed her to recover with no deficiencies and be back at work in weeks. However, when she talks
For the first time, results from all departments and the organization are shared on the intranet for all to review. Search “2017 WWTK” on the home page. about her experience, it’s all about the people. Webb describes her caregivers as friendly and informative. She felt like the most important patient and treated as family. Everywhere she went, she heard the hospital was a good place to be and she was going to get great care. In the waiting room at outpatient rehab, Webb witnessed therapists who warmly
greeted every patient – and patients who seemed genuinely happy to see them. “My experience really broadened my horizons about all of the things we don’t see because we are in our own departments,” says Webb. “I have seen the efforts from the employees of CoxHealth, and it has been a great pleasure in the midst of the storm.” Webb’s experience as a patient underscores why CoxHealth is so focused on ensuring that her experiences as an employee – and the work experience of all employees – are the best they can be. For the past five years, CoxHealth leaders have concentrated effort on the key strategic driver of improving various aspects of our work environment, the annual We Want to Know employee engagement survey. See ‘SURVEY, Page 3