Cowichan Tribes Community Resource Guide - Fall/Winter 2025

COMMUNITY RESOURCE GUIDE FALL/WINTER 2025

COWICHAN TRIBES

RESOURCES AT A GLANCE 4-5

COWICHAN TRIBES FACILITIES

6-7

CHIEF & COUNCIL

Chief & Council Boards and Committee Assignments 8

INDEPENDENT BOARDS

9

ADMINISTRATION

(250) 748-3196 adm.reception@cowichantribes.com 5760 Allenby Rd, Duncan, BC V9L 5J1 10

COMMUNICATIONS

(250) 748-3196 communications@cowichantribes.com 208-435 Trunk Rd, Duncan, BC V9L 2P5

17

INDIGENOUS POLICING SERVICES

(250) 748-5522 11-180 Central Rd, Duncan, BC V9L 4X3 (Village Green Mall) 18-19

KHOWUTZUN DEVELOPMENT CORPORATION

(250) 746-8350 info@khowutzun.com 200 Cowichan Way, Duncan, BC V9L 6P4 Khowutzun Heritage Centre (250) 746-8350 / (250) 710-4685 kimberly.sullivan@khowutzun.com 200 Cowichan Way, Duncan, BC V9L 6P4 20

LE’LUMEXUN’ ‘U TU TELU Finance

(250) 748-3196 finance@cowichantribes.com 5760 Allenby Rd, Duncan, BC V9L 5J1 21

LULUMEXUN

(778) 901-9111 emergency@cowichantribes.com 6060 Canada Ave, North Cowichan, BC V9L 1V3

22

MINI PITCH

GOVERNANCE

23

11

COWICHAN RIVER HATCHERY

(250) 746-5741 2380 Hatchery Rd, Duncan, BC V9L 3Y2 12

13-15

EMERGENCY SERVICES

Governance (250) 748-3196 5760 Allenby Rd, Duncan, BC V9L 5J1 Citizenship & Tobacco Tax (250) 748-3196 membership@cowichantribes.com 5760 Allenby Rd, Duncan, BC V9L 5J1 Treaty (250) 748-3196 5760 Allenby Rd, Duncan, BC V9L 5J1 16

HUMAN RESOURCES

(250) 748-3196 resume@cowichantribes.com 302-435 Trunk Rd, Duncan, BC V9L 2P5

Lands & Natural Resources (236) 800-4023 lands@cowichantribes.com 5762 Allenby Rd, Duncan, BC V9L 5J1 Marine and Natural Resources 3rd floor, 80 Station St, Duncan, BC V9L 1M4

(250) 748-3196 minipitch@cowichantribes.com

QUW’UTSUN EMPLOYMENT & TRAINING

(778) 422-2255 5760 Allenby Rd, Duncan, BC V9L 5J1 24-27 QUW’UTSUN SYUW’ENTST LELUM

Culture & Education

(250) 715-1022 education@cowichantribes.com education.jurisdiction@cowichantribes.com 5744 Allenby Rd, Duncan, BC V9L 5J1 Student Transportation 28

SI’EM LELUM GYM

(250) 748-1831 gymcalendar@cowichantribes.com 5574 River Rd, Duncan, BC V9L 5J1

SOCIAL DEVELOPMENT

29

(778) 422-2255 socialdev@cowichantribes.com 5760 Allenby Rd, Duncan, BC V9L 5J1

SUSTAINABLE HOUSING

30

(250) 715-3302 shd.maintenance@cowichantribes.com 5742 Allenby Rd, Duncan, BC V9L 5J1

STSI’ELH STUHW TU SMUN’EEM

31-32

Child and Family Services (250) 746-1002 5766 Allenby Rd, Duncan, BC V9L 5J1

THEY’SHE’NUM’

33-36

Public Works

Operations & Maintenance (236) 800-5071 maintenance@cowichantribes.com 6060 Canada Ave, North Cowichan, BC V9L 1V3 Capital Projects (250) 715-3377 public.works@cowichantribes.com 6060 Canada Ave, North Cowichan, BC V9L 1V3

TS’EWULHTUN HEALTH CENTRE

37-53

Ts’ewulhtun Health Centre (250) 746-6184 5768 Allenby Rd, Duncan, BC V9L 5J1 Health@cowichantribes.com *Contact for Medical Transportation Ts’ewulhtun Dental Clinic (250) 715-3305 text: 1-855-922-3774 dental@cowichantribes.com 5768 Allenby Rd, Duncan, BC V9L 5J1 Quw’utsun Sul-hween (Elders) (250) 715-3303 5764 Allenby Rd, Duncan, BC V9L 5J1 Hwialusmutul’ Community Health (250) 715-1024 text: (250) 732-4638

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Slhexun sun’ts’a’ Primary Care Clinic (250) 715-3322 text: (250) 508-7119 clinic@cowichantribes.com 121 Ingram St, Duncan, BC V9L 1N8 Kwam’Kwum’Tthun Shqwaluwun Youth Services (250) 746-0607 470 Trans-Canada Hwy, Duncan, BC V9L 5J1 Embracing Life (250) 732-2168 Kwun’atsustul Counselling (778) 422-3122 200 Cowichan Way, Duncan, BC V9L 6P4 Ts’ets’uwut Tth’ele’ Mustimuhw Helping Hearts Outreach (250) 732-4326 5768 Allenby Rd, Duncan, BC V9L 5J1 Where to get support How to respond to an opioid overdose 54-58

EXTERNAL RESOURCES

Need a Doctor? Health Link BC and FNHA resources Member of the Legislative Assembly (MLA) Member of Parliament (MP) BC Ombudsperson CMHA Cowichan Valley - Youth Emergency Shelter & Youth Centre Pathways Cowichan Valley Community Services Directory Cowichan Community Action Team Street Survival Guide Indigenous Justice Centres BC Rent Bank Cowichan Valley Basket Society Emergency Contacts: Who to Call

COWICHAN TRIBES

SUN QWUM'YI UT QU N A'M W

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hwialusmutul@cowichantribes.com 5768 Allenby Rd, Duncan, BC V9L 5J1

HOURS OF OPERATION

Monday to Friday 8:30am - 12:00pm 1:00pm - 4:30pm Closed on Statutory Holidays

www.cowichantribes.com

Stsi’elh Stuhw tu Smun’eem

3 2

Ts’ewulhtun Health Centre

COWICHAN TRIBES FACILITIES AT A GLANCE

4

Quw’utsun Sul-hween (Elders)

Govern

ment S

1 5

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Administration Building

Lulumexun

6

Quw’utsun Syuw’entst Lelum

River Rd

Al len

by Rd

ay han W Cowic

Training Centre

9

14

Le’lum’uy’lh Daycare

Kwun’atsustul Counselling

6

Si’em Lelum Gymnasium

Rive

10

13 Soccer Fields

r Rd

7

8 Yuthuy’thut Adult

Sustainable Housing

Bus Compound

1

2

11

• Administration • Citizenship • Finance • Governance • Quw’utsun Employment & Training (QET) • Treaty • Social Development 5760 Allenby Rd, Duncan, BC V9L 5J1

6

Mini Pitch 12

• Ts’ewulhtun Health Centre • Hwialusmutul’ Community Health • Ts’ewulhtun Dental Clinic • Medical Transportation 5768 Allenby Rd, Duncan, BC V9L 5J1

Stuhw tu Smun’eem 3 Stsi’elh 5768 Allenby Rd, Duncan, BC V9L 5J1 Sul-hween (Elders) 4 Quw’utsun 5764 Allenby Rd, Duncan, BC V9L 5J1

15

Khowutzun Development Corporation

Housing 7 Sustainable 5742 Allenby Rd, Duncan, BC V9L 5J1

8

• Yuthuy’thut Adult Training Centre • Quw’utsun Hu Yi’xwule’ Skwoulew’t-hw’ 5594 River Rd, Duncan, BC V9L 6V9

Daycare 9 Le’lum’uy’lh 5588 River Rd, Duncan, BC V9L 6V9 Lelum Gymnasium & Dining Hall 10 Si’em 5574 River Rd, Duncan, BC V9L 5J1

11 Bus Compound

12 Mini Pitch

13 Soccer Fields

- Lands & Natural Resources 5 Lulumexun 5762 Allenby Rd, Duncan, BC V9L 5J1

Counselling 14 Kwun’atsustul 200 Cowichan Way, Duncan, BC V9L 6P4

Syuw’entst Lelum - Culture & Education 6 Quw’utsun 5744 Allenby Rd, Duncan, BC V9L 5J1

15

• Khowutzun Development Corporation • Khowutzun Heritage Centre 200 Cowichan Way, Duncan, BC V9L 6P4

16 They’she’num’ Public Works

Emergency Services

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18 Prevention Office

James St

17 Slhexun sun’ts’a’

Youth Services 20

Ingram St Canad a Ave

Craig St

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Lulumexun

23

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Julien St

22

Go ve r

Coronation Ave Brae Rd

Primary Care Clinic

Whistler St

Alexander St

19 Communications & Human Resources

Mel Shun Um Program

Trunk Rd Trans-Canada Hwy

21

24

Cowichan River Hatchery

Indigenous Policing Services

- Public Works 16 They’she’num’ - Operations & Maintenance

- Capital Projects Emergency Services 6060 Canada Ave, North Cowichan, BC V9L 1V3

sun’ts’a’ Primary Care Clinic 17 Slhexun 121 Ingram St, Duncan, BC V9L 1N8 Office 18 Prevention 1-5838 Trans-Canada Hwy, Duncan, BC V9L 3S1

19 Communications

208-435 Trunk Rd, Duncan, BC V9L 2P5 Human Resources 302-435 Trunk Rd, Duncan, BC V9L 2P5

Shqwaluwun Youth Services 20 Kwam’Kwum’Tthun 470 Trans Canada Hwy, Duncan, BC V9L 5J1 Access off Whistler St

21 Indigenous Policing Services

11-180 Central Rd, Duncan, BC V9L 4X3 (Village Green Mall)

- Natural Resources 22 Lulumexun 305A-80 Station St, Duncan, BC V9L 1M4 Lulumexun - The S-hwuhwa’us Thi’lut Kw’atl’kwa (Thunderbird Protecting the Ocean) 303A-80 Station St, Duncan, BC V9L 1M4 Shun Um Job Readiness Program 23 Mel 301 Brae Rd, Duncan, BC V9L 2N7 River Hatchery 24 Cowichan 2380 Hatchery Rd, Cowichan, BC V9L 5L7

CHIEF & COUNCIL

Back Row Left to Right Swutth’tus (Calvin Swustus Sr.), Q’isulestse (Howard George), Lox’e’ (Christopher Alphonse), Som oa’tiniye (Tasha Brooks), T’iitsulqinum (D’Arcy Joe Jr.), Xul (Troy Elliott), Swutth’tus (Calvin Swustus Jr.).

Front Row Left to Right Xatl’ustun-tunaat (Amanda Sylvester), Sulqtentunaaht (Jen Charlie), Sulsulxumaat (Chief Cindy Daniels), Lox’eltanaught (Francine Alphonse), Suthulwut (Audrey George), Yu kwiliye’ (Terri Allen).

Boards and Committee Assignments

Numbered companies are not committees and do not meet. They are companies holding assets for Cowichan Tribes. The Councillors are shareholders on behalf of the Nation. Most numbered company business will be managed with one meeting a year if necessary.

CHIEF & COUNCIL

Sulsulxumaat (Cindy Daniels)

6

• Chief Cindy Daniels-Sulsulxumaat sits on all Council Boards and Committees.

Yu kwiliye’ (Terri Allen) • Costa Canna • Workforce and Development Committee (previously Human Resources Committee) • Land Investigation Committee • Education Committee • Governance, Policy and Law Committee

Lox’eltanaught (Francine Alphonse) • Khowutzun Development Corporation • City of Duncan/North Cowichan/CVRD • Cowichan Bay Planning Committee • Health Advisory Committee • Natural Resources Committee (previously Fishing Committee) • Cowichan Tribes Treaty Committee • Youth and Rec Committee • 0942071 (Dike) • 0944623 (Gravel)

Lox’e (Christopher Alphonse)

Q’isulestse (Howard George)

• Mustimuhw Information Solutions Inc. • Cowichan Watershed Board • Finance & Audit Committee • Housing Committee • Tumuhw’ Committee • Land Investigation Committee • Cowichan Tribes Treaty Committee • Cowichan Nation • Education Committee • Youth and Rec Committee • Governance Policy and Law Committee • 0990409 BC Ltd. • 0942071 (Dike) • 0944623 (Gravel)

• Khowutzun Development Corporation • Cowichan Nation

• Khowutzun Development Corporation • Duncan – Chamber of Commerce • Workforce and Development Committee (previously Human Resource Committee) • Finance & Audit Committee • Education Committee

Sulqtentunaaht (Jen Charlie) • Village Green Mall-Cowichan Mini Mall Ltd. • Workforce and Development Committee (previously Human Resources Committee) • Citizenship Committee • Housing Committee • Governance Policy and Law Committee • 0942071 (Dike)

Xul (Troy Elliott) • Citizenship Committee • Tumuhw’ Committee • Cowichan Tribes Treaty Committee • Cowichan Nation • Education Committee • Natural Resources Committee (formerly Fishing Committee) • 0990409 BC Ltd. • 0942071 (Dike) • 0944623 (Gravel)

Suthulwut (Audrey George) • Land Investigation Committee • Elder’s Advisory Committee • Finance & Audit Committee • Khowutzun Development LLP • Quw’utsun Kw’atl’kwa Fisheries Society • 0626875 (Nursery Lands)

• Duncan – Chamber of Commerce • Health Advisory Committee • Tumuhw Committee • Natural Resources Committee (previously Fishing Committee) • Mustimuhw Information Solutions Inc • Khowutzun Gaming Corporation

Swutth’tus (Calvin Swustus Sr.) • Khowutzun Development Corporation • Khowutzun Gaming Corporation • Island Corridor Foundation • Cowichan Watershed Board • Cowichan Public Art Gallery Board • Workforce and Development Committee (previously Human Resources Committee) • Finance & Audit Committee • Health Advisory Committee • Tumuhw’ Committee • Land Investigation Committee • Cowichan Tribes Treaty Committee • Cowichan Nation • HTG Board of Directors (alternate) • Education Committee • Elder’s Advisory Committee • Governance Policy and Law Committee • Costa Canna • 0942071 (Dike) • 0944623 (Gravel)

Swutth’tus (Calvin Swustus Jr.) • Khowutzun Gaming Corporation • Cowichan Tribes Treaty Committee • Cowichan Nation • Cowichan Core Recreation • 0942071 (Dike) • 0944623 (Gravel)

Xatl’ustun-tunaat (Amanda Sylvester) • Citizenship Committee • Youth and Rec Committee • Khowutzun Development LLP • 0990409 BC Ltd

CHIEF CHIEF&&COUNCIL COUNCIL

Som oa’tiniye (Tasha Brooks)

T’iitsulqinum (D’Arcy Joe Jr.)

7

INDEPENDENT BOARDS Stsi’elh Stuhw’ew’t-hw tun Smun’eem Board of Directors

Cowichan Tribes Complaints and Appeals Board

Cowichan Tribes Chief and Council have delegated governance and fiduciary oversight of Stsi’elh Stuhw’ew’t-hw tun Smun’eem (Board of Directors).

The purpose of the Stsi’elh Stuhw’ew’t-hw tun Smun’eem is to oversee the implementation and on going governance of Snuw’uy’ulhtst tu Quw’utsun Mustimuhw u’ tu Shhw’a’luqwa’a’ i’ Smun’eem (The Laws of the Cowichan people for Families and Children).

The Cowichan Tribes Complaints and Appeals Board was formed in 2024 following the process set out in section 10 of the Cowichan Tribes Custom Election Code passed in October 2023.

The role of the Board is to: • Provide strategic direction and fiduciary oversight, including annual budget approval.

• Follow a policy-governance model.

• Act in the best interests of Stsi’elh Stuhw’ew’thw tun Smun’eem in order to achieve the mandate delegated by Chief and Council; that is the fundamental obligation of the Board.

Stsi’elh Stuhw’ew’t-hw tun Smun’eem Directors: • Stuart Pagaduan • Albie Charlie • Jonathan Joe • Madeline (Mal) Joe • Emily Salmon • Clarissa Peter • Mike Alpine • Diana Elliott • Kaitlyn Atleo

INDEPENDENT BOARDS

Contact: (250) 746-1002

8

The Board is responsible for receiving and investigating: 1. Election process appeals.

2. Complaints made against a Chief or Councillor, including questions related to breaching the Oath of Office.

Current Board (2024-2028) • Si’nahtun Wayne Paige Sr. • Hun’tsuw’iiyus Ernie Elliott • Emily Salmon • Brian Thom If you have an appeal about an election, or a want to make a petition to remove a Councillor or Chief, please provide support for community at our Board’s process, and then contact us.

Contact the Complaints and Appeals Board here: contactus@quwutsunappeals.ca To learn more, please Scan QR Code or click HERE

ADMINISTRATION

Cowichan Tribes Administration is led by the Chief Administrative Officer, who oversees employees and Band operations. The Administration team provides governance, project management and administrative support for Chief & Council and the CAO. The CAO is supported by the Administration team including Director of Governance, Council Administrator, Office Manager, executive assistants, and clerks.

Along with governance, project management and administrative support for Chief & Council and the CAO, Administration also provides support to Cowichan Tribes departments on a variety of projects and initiatives, as needed.

Records and Information Management: The Records and Information Management team works to ensure Cowichan Tribes current and historical council records are archived in a manner that supports our governance, jurisdiction, and legal needs. These records are being digitized and stored in a searchable repository.

ADMINISTRATION

The Chief Administrative Officer (CAO) is responsible for: • The strategic priorities of all Cowichan Tribes departments and programs.

• Chief and Council directives.

• Applicable legislation and policies.

• Ensuring fiscal and operational accountability.

• Supervision of the Operational Leadership Team (OLT) to ensure efficient and effective service delivery to the Cowichan community that is consistent with organizational and community culture.

• Overseeing the organizational structure, providing leadership on strategic issues affecting the organization, and presenting findings, options, and recommendations to Chief and Council, select committees, and department directors.

• Representing Cowichan Tribes and maintaining effective relationships with government and private agencies, various interest holders and partners, and Cowichan citizens.

CONTACT INFORMATION (250) 748-3196 adm.reception@cowichantribes.com 5760 Allenby Rd, Duncan, BC V9L 5J1

9

COMMUNICATIONS

The Communications Department supports Cowichan Tribes overarching goals and is responsible for achieving internal and external communications objectives, including the effective dissemination of information and support for community and employee engagement.

The Communications Department works closely with departments across Cowichan Tribes to share information regarding organizational and departmental programming, services, initiatives, and events with Quw’utsun Mustimuhw, employees, partners, and stakeholders. Team members also provide communications and event advice, and support to Cowichan Tribes leadership and staff.

OUR COMMUNICATION CHANNELS Follow us on Social Media

Hawk Communications App

Google Play

App Store

Print and digital Quw’utsun Newsletter Sign-up for the Digital Quw’utsun Newsletter www.cowichantribes.com/newsletter

OUR RESPONSIBILITIES • Communications strategy and planning, brand, and reputation management.

• Managing our website and social media, including Facebook, LinkedIn, and YouTube.

• Producing monthly print and digital editions of the Quw’utsun Newsletter and the bi-annual (Fall and Spring) Community Resource Guide.

• Managing and promoting the Cowichan Tribes Communications App, a new tool to assist our community members with staying up to date on information and events.

• Crisis, emergency, and extreme weather communications support.

• Overseeing media relations, including writing and distributing news releases, responding to media inquiries.

• Developing marketing and promotional materials for key events and initiatives.

• Providing support for employee communications.

• Providing event coordination support to departments.

COMMUNICATIONS

communications@cowichantribes.com

Scan QR Code or click HERE to visit our website

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www.cowichantribes.com

CONTACT INFORMATION (250) 748-3196 communications@cowichantribes.com 208-435 Trunk Rd, Duncan, BC V9L 2P5

COWICHAN RIVER HATCHERY

Established in 1977, the Cowichan River Hatchery is a Salmonid Enhancement facility operated by Cowichan Tribes under contract to Fisheries and Oceans Canada. The primary goal of the Hatchery is to sustain the salmon stock in the Cowichan River system through a combination of brood stock and salvage strategies.

COWICHAN RIVER HATCHERY

The facility has a capacity for 1.5 million eggs. Fisheries and Oceans Canada deemed there to be a sustainable return so the Hatchery no longer needs to rebuild stocks. The annual Brood Stock quota is determined by Fisheries and Oceans Canada and is currently set at 635,000 eggs.

CONTACT INFORMATION (250) 746-5741 2380 Hatchery Rd, Duncan, BC V9L 3Y2

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EMERGENCY SERVICES

The mission of Cowichan Tribes Emergency Services Department is to protect lives, property, and the environment. We provide service to community members by reducing risks through prevention, public education, preparedness activities, and readiness to respond to all types of natural disasters and emergency events.

Duty officers are connected to the local 9-1-1 system so we can be aware of and provide support for emergencies on Cowichan Tribes lands and waters.

SERVICES • Develop and maintain a community emergency plan.

• Work with partners to identify and mitigate risks to the community, conduct training, and proactively reduce hazards.

• Promote fire safety and coordinate wildfire response.

• Prepare for and respond to community flood emergencies.

• Coordinate Emergency Operations Centres and front line emergency responders.

SPILL RESPONSE PROGRAM

EMERGENCY SUPPORT SERVICES (ESS)

The Spill Response Program is developing plans for response to locations identified as culturally or environmentally sensitive while assessing pollution in waterways. The program works closely with partner agencies (i.e., RCMP, local fire departments, BC Wildfire, BC Ambulance, Emergency Management and Climate Readiness, Canadian Coast Guard, Western Canada Marine Response Corporation and local search and rescue groups) to provide support for community during emergency response.

During disasters or emergencies that require evacuations from homes, Emergency Support Services (ESS) are activated to provide vital assistance. ESS are coordinated through Emergency Management and Climate Readiness (EMCR), a provincial program that funds and supports community disaster response efforts. ESS helps evacuees meet their basic needs, reunite with loved ones, and begin recovery and rebuilding after an emergency. Cowichan Tribes is working in partnership with the Canadian Red Cross and Emergency Management Cowichan, to deliver ESS to community members when needed.

EMERGENCY SERVICES

We welcome volunteers to join our ESS team.

If you are interested in helping your community during times of need, please contact us for more information.

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**During extreme weather events, such as flooding, Emergency Services can be reached at: (250) 715-3333.

Weather Alert

CONTACT INFORMATION (778) 901-9111 emergency@cowichantribes.com 6060 Canada Ave, North Cowichan, BC V9L 1V3

GOVERNANCE

The Cowichan Tribes Governance Department is responsible for overseeing governance initiatives and providing advice and support to the CAO and Chief & Council in the development and implementation of policies, laws, regulations, band council resolutions, and memorandums of understandings to ensure legal compliance in accordance with Cowichan Tribes’ strategic plan and organizational policies and procedures.

Cowichan Tribes Council Meetings • A Council and Community Meeting Attendance Policy has been implemented.

• Cowichan citizens are able to attend Council meetings in person and virtually as observers.

• Council meetings are held in Council Chambers on the second and fourth Tuesday of each month, except in August and during the annual Christmas closure.

• To register to attend as an observer, please contact the Council Administration team.

• To appear before Council on a specific matter, a council agenda item request must be submitted at least one week in advance.

Please contact cair@cowichantribes.com for more information.

GOVERNANCE

Laws currently under development • Education Law • Laws under Quw’utsun Tumuhw • Governance Policy • Cowichan Tribes Constitution (2026) • Animal Protection Law • Nuisance and Disorderly Conduct Law Recent Laws • Outdoor Burning Law (2024) • Snuw’uy’ulhtst tu Quw’utsun Mustimuhw u’ tu Shhw’a’luqw’a’ i’ Smun’eem - The Laws of the Cowichan People for Families and Children (2023) • Custom Election Law (2023) • Shtunni’s tu Hwulmuhw Code - Citizenship Code (2022) • Quw’utsun Tumuhw - Land Code (2019)

Scan QR Code or click HERE to see more Laws and Regulations

CONTACT INFORMATION (250) 748-3196 5760 Allenby Rd, Duncan, BC V9L 5J1

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CITIZENSHIP & TOBACCO TAX

Citizenship, Vital Statistics and Population Records One department staff member is certified with ISC as an Indian Registry Administrator (IRA). The IRA maintains vital statistics services which include births, deaths, marriages, divorces, legal change of names, adoptions, and other miscellaneous amendments. Please be sure to contact us with any changes so we can update our records!

POPULATION AT A GLANCE TOTAL 5,614 July 2025

Males

Females

On Cowichan Reserve

1,312

1,348

On another Reserve

183

153

Off-Reserve

1254

1364

Citizenship Committee This committee reviews incoming citizenship applications in accordance with the Cowichan Tribes Citizenship Rules during quarterly Citizenship Committee meetings. The committee consists of two Sul-hween representatives, two youth representatives, two Bill C-31 representatives, two community representatives, and three Council representatives.

Citizenship Applications The Family Historian works closely with new applicants, reviewing and verifying citizenship applications and family lineage as part of the application process.

Status Cards • There is a wait list for the CIS (laminated cards) and we will continue to take names. Cards will be done by appointment only.

• SCIS (secure status cards) applications are accepted in our office. Please call to make an appointment. There is no fee for this service.

Birth certificates can be used as ID. • Pictures can be taken in the citizenship department for the SCIS card free of charge and the CIS (laminated Status Card) for only $10. Payments can be made in the Finance Department prior to your appointment.

Recently Have a Baby?

• To register your baby for a Status Number, parents/guardians can bring in the long form birth certificate and parents/guardians ID. • Remember to register your baby as soon as possible, as baby’s medical is only covered under the registered parent for the first 18 months.

• Once baby is registered, the next step is to apply for Cowichan citizenship. The parent/ guardian applies when there is one Cowichan parent and one non-Cowichan parent.

CITIZENSHIP & TOBACCO TAX

The current Citizenship forms are available on our website, Scan QR Code or click HERE

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Commissioner Citizenship also has a Commissioner of Oaths on staff. This is a person appointed or designated under the Evidence Act to administer oaths and affirmations and to take affidavits and declarations.

This can include the following documents: • Statutory declarations • Land transfers • Statement in lieu of other parents signature • ISC paternity documents • Custom adoptions • Temporary care when travelling with a minor This service is free of charge and only available to Cowichan citizens.

CONTACT INFORMATION (250) 748-3196 membership@cowichantribes.com 5760 Allenby Rd, Duncan, BC V9L 5J1

Tobacco Tax Distribution Tobacco Tax Distribution is an annual monetary distribution to citizens totalling 37.5% of the total revenues of Tobacco Tax monies. The yearly total is divided by the amount of registered Cowichan citizens, thus giving that year’s per person distribution amount.

Scan QR Code or Click HERE for the online Tobacco Tax Application

TREATY

The Cowichan Tribes Treaty Department was initially formed to negotiate a comprehensive treaty through the BC Treaty Process. However, it has expanded its role to work alongside other departments in addressing Aboriginal rights and title issues, and asserting Cowichan authority and jurisdiction within our traditional territory. In the summer of 2024, as part of an organizational restructure, the Treaty Department was moved under Governance.

Collaboration with Cowichan Tribes Departments Treaty Department staff work closely with the Cowichan Tribes Lulumexun Department to provide expertise and technical support on governance initiatives, and advancing shared decision-making and increased jurisdiction within our traditional territory. We also collaborate with other departments on governance initiatives.

Cowichan Tribes Historical Data Base Preservation and protection of Cowichan’s oral and written history is of the utmost importance to our Sul-hween and leadership. The Treaty Department spent several years working on a historical database with over 1800 documents scanned and saved. Treaty is now work­ing with Cowichan Tribes IT Department to have further oral and written history transferred into a Cowichan Tribes central database which will be part of a Cowichan Tribes historical archive and library. This will be used by the organization, community, and future generations.

Technical Support to the Quw’utsun Nation The Treaty Department, at the direction of Chief and Council, has supported Cowichan Tribes’ participation in a historical Quw’utsun Nation claim to lands (Aboriginal title) and rights on the Fraser River at the village of Tl’uqtinus. This court case was precipitated by the government of Canada and BC’s refusal to recognize Quw’utsun rights and title in the area. Cowichan Tribes is a plaintiff in the case alongside the other historic Quw’utsun Nation communities of Stz’uminus First Nation, Penelakut Tribe, and Halalt First Nation. The Trial was the longest ever Aboriginal law litigation in North American history. Although the court case concluded in Fall 2023, the judgment was not published until August 7, 2025.

We also work at a technical level with the Quw’utsun Nation member communities in advancing rights and title issues within our traditional territory, including on Vancouver Island, the Southern Gulf Islands, and marine territory.

Treaty Department staff continue to negotiate land transfers, incremental benefit agreements, and are working on other reconciliation initiatives.

CONTACT INFORMATION (250) 748-3196 5760 Allenby Rd, Duncan, BC V9L 5J1

TREATY

Hul’qumi’num’ Treaty Group Treaty Negotiations Under the umbrella of the Hul’qumi’num’ Trea­ ty Group (HTG), Cowichan Tribes, along with Penelakut Tribe, Halalt First Nation, Lyackson First Nation and Ts’uubaa-asatx First Nation (formerly Lake Cowichan Nation) has been working for many years to try to negotiate a modern day treaty with British Columbia (BC) and Canada.

Cowichan Tribes is not in agree­ment on a number of critical issues. We remain committed to taking back our inherent jurisdiction to govern our members and our territory.

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HUMAN RESOURCES

The Human Resources Department is responsible for organization-wide recruitment and ensuring compliance with all applicable laws and employment standards. With a strong focus on employee health, wellness, and equity, the team supports up to 500 employees across 17 departments, fostering a safe and inclusive workplace (as of Summer 2025).

How to apply to Cowichan Tribes

Where do I find job postings?

Places to look: • www.cowichantribes.com on our Employment Opportunities page.

• Cowichan Tribes on Facebook.

• Cowichan Tribes on LinkedIn. How do I apply?

Things to remember: • Please include the reference number in your application.

• Apply before the deadline (check the posting for info).

• Apply in-person at 435 Trunk Rd, Unit #302 or via email to resume@cowichantribes.com.

How long will it take?

Things to consider: • Postings are up for 2-4 weeks.

• Expect at least 1-2 weeks for screening resumes.

• Time for scheduling interviews.

The website is updated to show where we are in the process.

What about the interview?

What to expect: • Interviews are done virtually using a laptop, tablet, or cell phone.

• If you don’t have a laptop, tablet or cell phone, you can use ours.

Just let us know before your interview.

• 2 (or more) people will interview you.

• Interviews take 30 minutes - 1 hour interviews may have a written component.

What happens next?

If you get the job: • You’ll need a Criminal Record Check - Cowichan Tribes will reimburse you.

• Your Supervisor/Manager and HR Department are there to help.

HUMAN RESOURCES

NEW LOCATION

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Applications and questions about employment at Cowichan Tribes can be sent to: resume@cowichantribes.com.

CONTACT INFORMATION (250) 748-3196 resume@cowichantribes.com 302-435 Trunk Rd, Duncan, BC V9L 2P5

Scan QR or Click HERE code for current employment opportunities, including on-call positions

INDIGENOUS POLICING SERVICES

Indigenous Policing Service (IPS) units are specialized RCMP units dedicated to ensuring Indigenous communities receive community policing services that are culturally sensitive and responsive to the specific needs of a designated Indigenous community. IPS units coordinate with band delegates to meet the unique needs of that Nation (i.e., Cultural community events and engagement, enforcement on substance misuse on band lands, education and information sharing on community safety, truth and reconciliation projects, etc.). The North Cowichan Duncan RCMP IPS Unit is comprised of four dedicated officers who provide enhanced services to Cowichan citizens to improve the level of policing services normally provided by RCMP.

WHO TO CALL* Call 911 (RCMP) Emergency Events happening NOW. i.e., imminent threat to personal or public safety, assault occurring, weapons complaints, missing person, theft occurring.

Call (250) 748-5522 (RCMP non-emergency line)

Call (250) 748-5522 and ask for IPS

Quw’utsun Community safety Non-emergency events hapissues that are ongoing or in the pening now or in the past. past.

- i.e., noise complaints, traffic - i.e., concerns around drug complaints, graffiti, theft that has already occurred – no further houses on the reserve, safety concerns on the reserve, safety threat to safety. concerns within one’s home, on- Report a crime after it has occurred, report suspicious/illegal going issues within community.

- Quw’utsun Mustimuhw can activities.

RCMP Online Crime Reporting: also come by the office to speak with IPS in-person. https://ocre-sielc.rcmp-grc. gc.ca/bc/en

*Reporting emergency and non-emergency events is very important. This information helps create records to track unlawful activities and supports RCMP’s ability to take action and work with Cowichan Tribes and citizens to improve community safety.

The BC RCMP works actively throughout 200 plus Indigenous communities to develop, implement, and support initiatives and programs that ultimately contribute to safer and healthier communities.

For example: • Drug awareness presentations • Cyber safety/bullying • Recruitment efforts • Elder abuse awareness • Road safety HOURS OF OPERATION Tuesday to Friday 8:00am - 6:00pm CONTACT INFORMATION 11-180 Central Rd, Duncan, BC V9L 4X3 (Village Green Mall) (250) 748-5522 (Non-emergency RCMP line but can transfer callers to IPS)

INDIGENOUS POLICING SERVICES

SERVICES & PROGRAMS

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KHOWUTZUN DEVELOPMENT CORPORATION Indigenous-Owned Construction

Khowutzun Development Corporation (KDC) is the economic development arm of Cowichan Tribes and a 100% Indigenous-owned group of companies, proudly located on the traditional lands of the Quw’utsun people on Vancouver Island. With over 50 years of combined experience, they are trusted leaders in civil construction and infrastructure development. Rooted in community and guided by tradition, KDC is committed to building a sustainable future through excellence, integrity, and Indigenous leadership.

SERVICES • Excavation & Earthworks Site preparation and large-scale earthmoving • Archaeological/Environmental Consulting & Monitoring Preserving cultural heritage and environmental integrity • Road & Highway Construction Building and maintaining safe, durable transportation networks • Environmental & Erosion Control Complete regulation compliance

KHOWUTZUN DEVELOPMENT CORPORATION

ONGOING PROJECTS

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• University of Victoria | National Centre for Indigenous Law Victoria, BC | Chandos, GC • Rivers Edge Mixed-Use Development Duncan, BC | Khowutzun Development, GC • Cowichan Bay Estuary Phase 2 Cowichan Bay, BC | Nature Trust BC • River Work – Cowichan River Khowutzun Development, GC • Khowutzun Heritage Centre Heritage building upgrades

• Underground Utilities Expert installation of water, sewer, and drainage systems • Site Development Grading, foundation preparation, and landscaping • Demolition Clean, controlled and precise deconstruction

COMPLETED PROJECTS • Cowichan Secondary School Duncan, BC | Urban One, GC • New Cowichan District Hospital Duncan, BC | Ellis Don, GC • North Island College Student Housing Courtenay, BC | Urban One, GC • Cowichan Bay Estuary Phase 1 Cowichan Bay, BC | Nature Trust BC

CONTACT INFORMATION (250) 746-8350 info@khowutzun.com 200 Cowichan Way, Duncan, BC V9L 6P4

KHOWUTZUN HERITAGE CENTRE

Khowutzun Heritage Centre is a newly renovated venue which can be rented for community events (i.e., breakfast and lunch meetings). The event team is committed to supporting success by providing clients with the best services possible to ensure event needs and expectations are met, while creating a memorable experience for all who attend.

QUAMICHAN HALL - CAPACITY 150

To book please contact: CONTACT INFORMATION (250) 746-8350 (250) 710-4685 200 Cowichan Way, Duncan, BC V9L 6P4

KHOWUTZUN HERITAGE CENTRE

COMEAKIN HALL - CAPACITY 250

Event Manager Kimberly Sullivan kimberly.sullivan@khowutzun.com Event Coordinator Leona Ambrose leona.ambrose@khowutzun.com

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LE’LUMEXUN’ ’U TU TELU - FINANCE LOOKING AFTER THE MONEY

The Finance department provides financial administrative support for the organization and the economic development entities of Cowichan Tribes.

SUL-HWEEN (ELDERS)

PAYMENTS

HOME INSURANCE PROGRAM

Cowichan Tribes encourages citizens to receive payments via Electronic Funds Transfer (EFT). This includes social assistance, post-secondary living allowance, K-12 attendance allowance, child and family caregiver payments, lease distribution, meeting honorarium, yearly tobacco tax, and any other payments from Cowichan Tribes.

New and Improved Elders Home Insurance Program The updated Elders Home Insurance Program is now available for all Cowichan Tribes Citizens aged 60 and over, whether living on-reserve or off-reserve.

• Coverage under the previous Elders Home Group Insurance Plan ended on May 24, 2025.

• To ensure insurance coverage, Elders will need an individual home and/or contents insurance policy.

• Cowichan Tribes will assist Elders in securing insurance from a provider of their choice and provide re-imbursement of up to $1200 per year.

LE’LUMEXUN’ ‘U TU TELU - FINANCE

What’s Better Now? By switching to individual policies, the new program offers:

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If you are making payments to Cowichan Tribes (i.e., monthly housing rent), we encourage citizens to pay through email money transfer and online bill payments through your financial institution.

Email money transfer can be sent to directdeposit@cowichantribes.com.

Please indicate the nature of the payment in the subject line. No password is required as auto deposit is set up for the account.

If your banking information has changed, please send updated banking information to directdeposit@cowichantribes.com.

• Customized coverage direct from the insurance broker.

• Annual check-ins to review and renew coverage.

• Increased coverage from $750 to $1200 per year.

• Continued financial support for Elders programming.

For more information or questions about how to get started contact: insurance@cowichantribes.com.

(250) 748-3196 Scan QR Code or click HERE to get started

CONTACT INFORMATION (250) 748-3196 5760 Allenby Rd, Duncan, BC V9L 5J1

LULUMEXUN

LANDS & NATURAL RESOURCES Lulumexun are caregivers and guardians - preserving, reclaiming, and protecting Quw’utsun Tumuhw, waters, and all beings. We keep our territory safe and thriving for future generations.

S-hwuhwa’us Thi’lut Kwa’atl’kwa The S-hwuhwa’us Thi’lut Kwa’atl’kwa (Thunderbird Protecting the Ocean) program is Cowichan Tribes’ marine stewardship project, run

by Lulumexun.

Our program encompasses a wide range of focus areas, from marine management to hands-on monitoring of marine territory, both by vessel and on foot.

Our biologists and marine crew use digital tools to identify, monitor, record, and report disturbances in the marine environment.

Through careful observation and regular presence, we collect and analyze data to witness changes and impacts to our marine environment. This includes studying the effects of vessel traffic, industrial activity, and other human influences.

Enforcement The enforcement team is tasked with protecting and exerting Cowichan Tribes jurisdiction, title, and rights. This work includes monitoring and compliance of community driven laws and bylaws on-reserve.

Referrals The referrals team work revolves around the assertion of Cowichan Tribes Rights and Title, and coordinating Cowichan Tribes’ participation in the consultative process with all levels of government and their agencies, as well as industry, non-governmental groups, and project developers.

Fisheries As guardians, Lulumexun’s Fisheries team monitors and stewards river and marine areas within Quw’utsun territory and enforces fishing laws and guidelines. The fisheries team also plays an important role in harvesting food fish and elk, and educating community on food harvesting and preservation. The Fisheries team liaises with neighbouring nations and jurisdictions on marine related issues and supports marine related economic development opportunities.

Land Management The Land Management team supports, manages, and registers interests on Cowichan lands.

The team is responsible for: • Administering the Quw’utsun Tumuhw.

• Land and marine use planning.

• Specific claims, archaeology, and repatriation.

S-hwuhwa’us Thi’lut Kwa’atl’kwa is committed to increasing Cowichan Tribes’ presence on the water and beaches in our ancestral marine territory and fulfilling our responsibility to protect and care for Tumuhw and other beings.

CONTACT INFORMATION (236) 800-4023 lands@cowichantribes.com 5762 Allenby Rd, Duncan, BC V9L 5J1

LULUMEXUN - LANDS & NATURAL RESOURCES

Environment and Natural Resources The Environment and Natural Resources team is responsible for monitoring and managing the health and vitality of Quw’utsun lands, waters and wild/marine life. The team develops and implements strategic plans and management tools for Quw’utsun environmental and natural resources, and works collaboratively with governments, partners, and neighbouring First Nations. The team works to address environmental conditions and events impacting Quw’utsun territory, while integrating Quw’utsun teachings, values, and community input into environmental, natural resource, and land development decision making.

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MINI PITCH BOOKING PROCEDURE The mini pitch is open for use and it can be booked by community members. Please ensure that you follow the procedures below to schedule the mini pitch.

1. Email your scheduling request to: minipitch@cowichantribes.com Please ensure you include the following information with your request: • Date and times you would like to use the mini pitch.

• Contact person for the booking.

• Number of users who will be on the mini pitch.

2. You will be sent an application to complete. Please ensure you are booking approximately 1 month in advance.

3. Once your application has been submitted and approved, payment for use will be required. This will go toward the costs of operating (lighting) and maintaining the mini pitch.

MINI PITCH

4. Have fun!!!

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Scan QR Code or click HERE for rental rates

CONTACT INFORMATION (250) 748-3196 minipitch@cowichantribes.com

QUW’UTSUN EMPLOYMENT & TRAINING (QET) QET Provides help with: • Sponsoring members in upgrading/certificate courses.

• Tuition fees.

• Books and supplies.

• Employment Insurance (EI) top up.

• Work gear (non-seasonal).

• Drivers license training and testing to obtain Class 7. Novice and up (for education/employment only, must already have Learners License).

• Gas card/bus pass (for job search, new employment, and training based on eligibility) • Post-secondary courses (programs one year or less, or a single term; eligibility requirements apply).

Work Experience & Programs: QET works with partners to create training, work experience, and summer student employment. For example: • Camp Cowichan.

• Graveyard clean-up.

• Longhouse renovation.

• Khowutzun Heritage Centre Maintenance Worker (work experience).

• Education Bus Monitors (work experience).

All applications are reviewed and subject to approval as per policy and guidelines approved

by Chief and Council on October 8, 2019

Employment assistance services: • Resume/cover letter.

• Fax/photocopying for resume distribution.

For individuals seeking employment or training and organizations looking to partner, Please contact Bill Viksush Bill Viksush, QET Coordinator william.viksush@cowichantribes.com

Click HERE or Scan QR Code to see our current opportunities

CONTACT INFORMATION (778) 422-2255 5760 Allenby Rd, Duncan, BC V9L 5J1

QUW’UTSUN EMPLOYMENT & TRAINING

Eligibility: • Cowichan Tribes member (do not need to be a Social Development client).

• 15 years of age and older.

• Valid Social Insurance Number (SIN).

• Seeking full-time employment/education upgrading (restrictions apply).

• Possess photo identification.

• Permanently live in the area of East CentralVancouver Island to South Vancouver Island (Qualicum to Victoria), including Sooke, Port Renfrew, and Lake Cowichan.

• Seeking a work experience position.

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QUW’UTSUN SYUW’ENTST LELUM CULTURE & EDUCATION

Quw’utsun Syuw’entst Lelum (QSL) - Cowichan House of Learning provides education services to citizens and promotes the understanding of Quw’utsun culture and Hul’q’umi’num’ language to the Cowichan community.

EDUCATION JURISDICTION Cowichan Tribes have always governed and stewarded our Quw’utsun tumuhw, guided by our laws, traditions, and culture. Education Jurisdiction affirms our inherent rights of self-determination and self-government. In 2022, Cowichan Tribes Members voted to approve the education jurisdiction and law-making protocol agreements with Canada. We are now formalizing this work by creating our own Education Law, rooted in our squw’utsun’a’lh syuw’entst ‘i’ snuw’uy’ulh.

Scan QR Code or click HERE to visit our website

QUW’UTSUN SYUW’ENTST LELUM

Scan QR Code or click HERE for the Proposed Law (summary)

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Cowichan Tribes proposed Education Law Squw’utsun’a’lh Sniw’ ’u tu Stutul’na’mut {The Quw’utsun Peoples’ Teaching for Education} establishes a Shxuts-xets-tun, which is a board of directors to govern education. Following a successful ratification vote by Quw’utsun citizens scheduled on October 9, 2025, and adoption by Chief and Council, students attending schools on-reserve will no longer be subject to the jurisdiction of the federal government or BC Ministry of Education.

By overseeing our own education system, we can make decisions in the best interest of our children. Quw’utsun education will be guided by our syuw’entst ‘i’ snuw’uy’ulh and reflect the unique knowledge, traditions, language, culture and values of our Quw’utsun Mustimuhw.

CONTACT INFORMATION (250) 715-1022 education@cowichantribes.com education.jurisdiction@cowichantribes.com 5744 Allenby Rd, Duncan, BC V9L 5J1

STUDENT TRANSPORTATION A few friendly reminders for our STUDENTS

A few friendly reminders for PARENTS

Please remind our smun’eem of our policy and guidelines while riding the bus • No eating or drinking on the bus.

• Students are to remain seated at all times until their bus stop and the bus comes to a complete stop.

• Students will not extend their bodies outside the window or in the aisle on the bus.

• Students are to avoid behavior which may divert the driver’s attention from the road.

• Horse play and foul language will not be tolerated.

• Vandalism – Suspension involving vandalism will not be lifted until restitution has been made and payment in full of a minimum repair cost of $90.00 payable by parent or guardian.

• Parents/Guardians of young children (K-3) or children with disabilities must be at the designated bus stops waiting for their child/children 5 minutes prior to scheduled drop off time.

• If parents/guardians are not at the bus stop when the child arrives, bus riding privileges will result in suspension for 1 day.

• Instruct students in proper behaviour while waiting for the bus and go over the policies with your child/children.

• Friendly reminder to keep your child/children home when not feeling well.

• All students who plan to ride the bus must register with the transportation department each year.

Our staff are committed to providing safe, efficient, and economical student transportation. The safety of our student passengers is of paramount importance to ensure they arrive at school in a state of mind that is receptive to learning.

APPLICATIONS ARE REQUIRED EACH YEAR FOR EACH CHILD

NOW AVAILABLE Online Student transportation application form Scan QR Code to register your child or click HERE

For QSL Transportation updates follow us on Facebook

QUW’UTSUN SYUW’ENTST LELUM

Scan QR Code or click HERE to see the School bus schedules and passenger conduct rules

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PROGRAMS & SERVICES

QUW’UTSUN SYUW’ENTST LELUM

Quw’utsun Syuw’entst Lelum offers a range of services aimed at supporting the educational and cultural needs of Cowichan Tribes citizens.

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Le’lum’uy’lh Daycare Le’lum’uy’lh offers a wide variety of activities and services to the children of Cowichan Tribes members. We have an infant/toddler program, a three year old program, and two full day four year old programs. Le’lum’uy’lh is a Head Start program and incorporates the six Head Start components - Hul’q’umi’num’ language and culture, health, nutrition, parent involvement, school readiness, and social supports - in everything we do. We often work with Clements Centre and Sun Drops Centre to offer additional supports as needed.

Quw’utsun Smun’eem Elementary School (Our Cowichan Children) Our school offers: • Enriched Kindergarten (classes are taught in English and Hul’q’umi’num’) • English – Grade 1 to Grade 4 (all classes are in English) • Hul’q’umi’num’ Immersion – Grades 1 to 6 (majority of classes in Hul’q’umi’num’) Students must enter the immersion program in Kindergarten/Grade 1, to be eligible to enter later immersion grades. Exceptions can be made for children who come from a Hul’q’umi’num’ speaking family at the discretion of the principal.

Grade 7 will also be added to the Hul’q’umi’num’ Immersion program in the future.

(250) 746-5966 daycare.reception@cowichantribes.com 5588 River Rd, Duncan, BC V9L 6V9

(250) 748-1779 eileen.charlie@cowichantribes.com 3121 Glenora Rd, Duncan, BC V9L 6R9

K-12 Support Cowichan Students attend public elementary and secondary schools in District #79, various private schools, and our band operated schools. Our Student Advisors provide administrative support to QSL and for the Quw’utsun membership to ensure student success and retention.

Their work includes: Liaising with School District #79 and providing support in developing Local Education Agreements (LEAs), student registration and nominal roll tracking, allowance distribution and support for extra-curricular activities that encourage Cowichan students to become more involved in the school’s social activities, athletics, and academia. Topics include education planning support, community resources, academic programs and courses, vocational programs, post-secondary programs, graduation requirements, and more. Please contact us with any questions or to book an appointment.

Advisors: chris.modeste@cowichantribes.com audrey.best@cowichantribes.com Student Services Clerk: ps.clerk@cowichantribes.com

(250) 715-1022 5744 Allenby Rd, Duncan, BC V9L 5J1

Quw’utsun Hu-yi’xwule’ Skwoulew’t-hw Quw’utsun Hu’yixwule’ welcomes Cowichan Tribes members and status First Nations youth between ages 13 and 17 years of age to enroll in our secondary school program. The core service is a 10-month program that operates from September to June, focusing on improving literacy and numeracy skills. We offer academic subjects, along with land-based learning, life skills, art, physical education, and computer classes. Individual and small group sessions with a specialized education teacher are also available. Our small class sizes allow students to receive optimal assistance from our staff. Credits for classes go towards a Dogwood diploma.

Yuthuy’thut Training Centre Yuthuy’thut Training Program began in 1990 as a stepping stone for adults over 18 to upgrade their education and has evolved to include access to graduation with an Adult Dogwood. Cowichan Tribes members, their extended family, and other status First Nations people are eligible to participate in the program. The core service is a 10-month program that runs from September to June, providing instruction in a variety of academic courses incorporating land-based learning and Hul’q’umi’num’. Students can receive an Adult Dogwood completing their Grade 12 through Yuthuy’thut.

Post-Secondary Cowichan Tribes places great importance on increasing the participation and success rates of Cowichan Tribes members in post-secondary education and training. It is through education and training that we can support capacity building and self-government. We are committed to financially supporting post-secondary education and training. The Post-Secondary Education & Procedure Guidelines are used to assess the eligibility of students to receive financial assistance to attend accredited post-secondary institutions in an eligible program of study.

If you have questions about sponsorship for going to university or college, please connect with the Post-Secondary Advisor or Student Services Clerk.

Post-Secondary Advisor: Richard Hock post.secondary@cowichantribes.com Student Services Clerk: ps.clerk@cowichantribes.com

QUW’UTSUN SYUW’ENTST LELUM

(250) 746-7170 ytt.reception@cowichantribes.com 5594 River Rd, Duncan, BC V9L 6V9

(250) 715-1022 5744 Allenby Rd, Duncan, BC V9L 5J1 27

SI’EM LELUM GYM Please contact us to book your next event!

Si’em Lelum Gymnasium The Si’em Lelum Gymnasium has a large 80’ by 120’ gymnasium for rent, and includes two large change rooms with showers. It is available for sporting events, receptions, and large gatherings. For non-sporting events, the floor is protected by mats. (Occupancy 350)

Dining Hall/Kitchen A 30’ by 120’ dining hall is also available for rent, with a large kitchen. The dining hall and kitchen can be rented together or separately (Occupancy 100)

SI’EM LELUM GYM

Field Rental The Si’em Lelum Gymnasium has two full sized soccer fields that can be rented for sports or events.

Scan QR Code or click HERE for rental rates 28

CONTACT INFORMATION (250) 748-1831 gymcalendar@cowichantribes.com 5574 River Rd, Duncan, BC V9L 5J1

SOCIAL DEVELOPMENT

Social Development provides income assistance to our on-reserve population pending eligibility. We work with our clients to help them gain experience and confidence to enter the workplace. Employable clients are referred to employment and training programs within Social Development.

PROGRAMS & SERVICES Designated Band Representative (DBRs) • Participate on behalf of Cowichan Tribes child(ren) and youth in all areas of child welfare including Cowichan Tribes Advisory Committee Meetings, adoptions, permanency planning, child safety, investigations, guardianship, foster care, providing input and advocacy for youth in high risk situations and for children and youth in care.

• Ensure proper cultural planning and supports are part of the child’s plan of care including updating the child, and asking the family for their input.

• Participate and support the decision making process regarding adoption and aging out.

• Support Cowichan Tribes members on/off reserve.

• Participate in all family meetings, child, youth interviews, care plan meetings, and mediation as support/advocate.

Mel Shun Um Job Readiness Program Mel Shun Um accepts referrals from Social Development workers. The staff work with clients to help them address barriers. The goal of the program is to move the member towards employment through a Mandatory Action Plan (MAP).

New Office Space for Cowichan Tribes Designated Band Representatives (DBRs)

Mel Shun Um Location: 301 Brae Rd, Duncan, BC V9L 2N7

We provide training opportunities in the client’s interest areas and provide work experience opportunities so clients better understand how to be successful in the workplace. Developing literacy and numeracy skills will help clients expand their opportunities for employment.

The pre-employment readiness program includes: home/work/life balance, problem solving, professionalism in the workplace, and understanding of the impact and benefit of working.

Currently, we only work with clients who are on income assistance.

Income Assistance • Applicants work with an intake worker to complete the application and required documents.

• Then the applicant is referred to a Band Social Development Worker (BSDW) who assesses the application and documents for eligibility.

• There are four different categories of income assistance: Employable singles, families and couples, persons with persistent multiple barriers to employment, and persons with disabilities.

Scan QR Code or click HERE for Monthly Distribution Dates

QET is a department under Social Development focused on providing employment opportunities for all Quw’utsun Mustimuhw. For more information, see page 23 of the guide.

SOCIAL DEVELOPMENT

#10 – 225 Canada Ave, Duncan, BC V9L 1T6 (250) 597-1517

CONTACT INFORMATION (778) 422-2255 socialdev@cowichantribes.com 5760 Allenby Rd, Duncan, BC V9L 5J1

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QUW’UTSUN EMPLOYMENT & TRAINING (QET)

SUSTAINABLE HOUSING

The goal of the Sustainable Housing Department is to provide safe, adequate, and affordable housing to the Quw’utsun community. Our services include managing rental accommodation, adding to the housing stock, and sourcing housing solutions for citizens.

PROGRAMS & SERVICES Property Management • Operation, maintenance, and control of band rental units.

• Develop and update policies to streamline operation and promote fairness.

• Tenant management and compliance.

Maintenance • Provide significant pest control measures.

• Provide ongoing and preventative maintenance for 182 rental units.

• In 2024, a total of 1450 service intake calls were completed and a total of 56 renovations were successfully completed.

Housing Applications and waitlist Lack of available housing is a significant and ongoing concern for our department and community. There are currently nearly 800 active housing applications representing over 2214 people.

Adding to the Housing Stock • Our department continues to source funding and access options for the construction of additional rental units.

Private home construction and major renovations • Our team is in place to support Certificate of Possession (CP) holders who have obtained funding from a financial institution and who wish to build or renovate a home on privately owned CP land.

Trusted Services Providers • Our trusted service providers have experience in the Quw’utsun community and provide respectful, cost-effective services to citizens.

Contact our department for a list of providers to support your housing related needs.

To be considered for Cowichan Tribes rental housing, applicants must submit a Rental Housing Application. To ensure contact information is kept current, applicants must update their application every year to remain active on the rental housing wait list.

SUSTAINABLE HOUSING

Click HERE or Scan QR Code for Housing Application

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CONTACT INFORMATION (250) 715-3302 shd.maintenance@cowichantribes.com 5742 Allenby Rd, Duncan, BC V9L 5J1

STSI’ELH STUHW TU SMUN’EEM HONOURING OUR SACRED FAMILIES AND CHILDREN

Our Quw’utsun Law: Snuy’uy’ulhtst tu Quw’utsun Mustimuhw u’ tu Shhw’a’luqw’a’ i’ Smun’eem [Laws of the Cowichan People for Families and Children]. Smun’eem: our children or children of our community.

Our Authority: Stsi’elh stuhw’ew’t-hw tun Smun’eem [The House Where We Treat Our Children with Respect]. Our Authority is governed by a Board of Directors made up of nine Quw’utsun Mustimuhw.

Our Service Delivery Area: We currently serve Quw’utsun Mustimuhw (people) across Vancouver Island and the Gulf Islands. Our goal is to service our Quw’utsun Mustimuhw throughout British Columbia and then throughout all of Canada using a phased-in approach.

TEAMS & PROGRAMS

The Administration Team consists of our Office Manager and other administration supports like Ts’uwtun assistants, receptionists, clerks, and operations assistants. The Administration Team hosts community events like Back to School and Coats for Kids.

The Maintenance Team provides operational maintenance support for our organization including supporting the needs of the Quw’utsun Mustimuhw we serve.

The Good Food Box Team provides food security for Shhw-a’luqw’a’ (families) and youth living on and off our tribal lands.

The Permanency Team Ts’uwtun work with smun’eem and youth in permanent care (Continuing Care Orders, Transfer of Custody). Permanency Ts’uwtun collaborate with the smun’eem/youth and their Shhw’a’luqw’a’ to ensure their rights and guiding principles under our Law are upheld.

Hulithut Group Home ~ to heal oneself; to come to life Hulithut is for youth (13 years+). We also have Youth Pods available for Youth on Youth Agreements or youth transitioning into young adulthood. Hulithut works closely with the Pivot Point team who provides specialized care. Our Ts’uwtun refer youth for the Youth Pods.

The Family Connections Team includes a Manager for the Access Team - Stqeeye Team, an Art Therapist and Life Skills Coaches.

• The Access Team - Stqeeye - provides transportation and supervised visits for smun’eem with their Shhw’a’luqw’a’. Requires Ts’uwtun referral.

• The Art Therapist works with smun’eem and youth in care and requires Ts’uwtun Social Worker referral. However, Quw’utsun Mustimuhw may self-refer as well.

• Life Skills Coaches work with Quw’utsun young adults. Life Skills Coaches guide our young adults to be connected to culture and empower their inner wisdom. Our Ts’uwtun refer to our Life Skills Coordinator.

Support Services ~ Skwami’ lhum’ ~ Smun’eem raised by person(s) other than parent(s).

Support Services Tw’uwtun work with caregivers and our Family Navigator’s role is to connect our Quw’utsun smun’eem to Shhw’a’luqw’a’.

STSI’ELH STUHW TU SMUN’EEM

The Administration Executive Team consists of our Chief Executive Officer, Executive Director, Associate Director, Director of Operations and Director of Quality Assurance/Policy Analyst. Our Director of Operations oversees our Administration Team and Maintenance Team.

CONTACT INFORMATION (250) 746-1002 5766 Allenby Rd, Duncan, BC V9L 5J1 *Please be advised that staff email addresses are now: firstname.lastname@stsielhstuhw.com

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The Child Safety Team consists of Intake Team Ts’uwtun and Family Services Teams Ts’uwtun (Social Workers).

• Intake Team is the first contact where there is no open file (i.e., no existing Family Service File, Smun’eem File, etc.). Intake Ts’uwtun walk alongside Shhw’a’luqw’a’ towards wellness and safety. Intake Ts’uwtun support requests for services and child safety reports. The Intake Ts’uwtun Screener can be reached during regular office hours by calling our office at (250) 746-1002. Anonymous reporting is accepted. Where service requests may be for longer term support, our Intake Ts’uwtun will transition our Quw’utsun Mustimuhw to the Family Service Team.

• Family Services Ts’uwtun carry Family Service Files, Smun’eem Files, Intakes, Youth Files (Youth Agreements) and Agreements with Young Adults Files. Our work with our Shhw’a’luqw’a’ are rooted in our snuw’uy’ulh, with the goal to strengthen Shhw’a’luqw’a’ and to put an end to the practice of removing smun’eem from our community. Within our practice, our Ts’uwtun embrace a cultural and holistic perspective creating a circle-of-care approach to ensure well-being. In addition to ensuring the basic needs of our smun’eem are met, a large emphasis is placed on cultural identity, Hul’q’umi’num’ language, kinship relations, access to ceremonies and protocols ~ all in accordance with Quw’utsun customary caregiving practices. We believe that Quw’utsun Shhw’a’luqw’a’ have the right to guide decisions that impact them directly, ultimately working in a better way.

PREVENTION TEAM - LUM-STAM’SH Show me so I can show my children • Prevention includes Community Safety, Cultural Workers, and Community Engagement Manager.

Programs & Services: - Cultural Programs (cedar weaving, Cowichan knitting, traditional painting, etc.)

- Swim Passes - Women’s Program

STSI’ELH STUHW TU SMUN’EEM

Follow us on our Facebook Page: “Cowichan Tribes Prevention” for updated programs and calendars

Prevention office Address: #1A – 5838 Trans Canada Hwy 32

TO MAKE A REPORT If you think a smun’eem or youth under 19 years of age are being abused or neglected, you have a legal duty to report your concern to a Ts’uwtun.

During regular business hours Call our Main Office: (250) 746 - 1002 After hours Call: 1-800-663-9122 Helpline for Children If you are a smun’eem or youth and would like to talk to someone, call the Helpline for Children at 310-1234 - toll free, no area code.

Scan QR Code or click HERE for Child Welfare Legislation Updates/Videos, etc

THEY’SHE’NUM’ - PUBLIC WORKS PREPARING THE WORK

Public Works is a new department that brings together our Capital Projects and Operations & Maintenance teams. The department is responsible for the oversight and management of a broad range of public facilities and infrastructure services in our community, including, but not limited to: roads and dikes, water and sewer, waste management, capital projects, asset management, procurement, client services, and engineering services. The department will be growing and evolving over the coming months and we look forward to sharing regular updates with Quw’utsun Mustimuhw.

OPERATIONS & MAINTENANCE Cowichan Tribes Operations & Maintenance Department (O & M) provides quality public works, infrastructure operations, and maintenance services to citizens. Our responsibilities include the Curbside Collection Program, roads, utilities, general infrastructure, and logistics for Cowichan Tribes and citizens.

We also maintain community buildings, grounds, landscapes, and band owned facilities in a manner that provides a safe, comfortable environment, and positive community experience.

PROGRAMS & SERVICES

• Conduct weekly curbside garbage, recycling, and compost pickup. Our monthly collection schedule is available in the Quw’utsun Newsletter and on our website.

• Maintain all Cowichan Tribes buildings including schools, Si’em Lelum Gym, soccer fields, Kilpahlas Beach, community sewer, water lines, roads and dikes.

• Operate and maintain lift station buildings on Boys Road and Trestle Road.

• Coordinate and service fire hydrants.

• Conduct annual fire extinguisher checks.

• Bottled Water Delivery.

• Snow removal.

• Tree management at community locations.

• Spring and fall clean up collection.

Help reduce the amount of trash we collect each week.

Many items can be recycled or composted. We cannot accept soft plastics like bags and film wrap, glass bottles and jars, styrofoam, or batteries. These items can be taken to a CVRD recycling centre like Bings Creek.

LEARN HOW TO RECYCLE MORE EFFICIENTLY

CONTACT INFORMATION (236) 800-5071 maintenance@cowichantribes.com 6060 Canada Ave, North Cowichan, BC V9L 1V3

THEY’SHE’NUM’ - PUBLIC WORKS - OPERATIONS & MAINTENANCE

PUBLIC WORKS (Capital Projects and O & M)

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CURBSIDE

PICK UP

Trash collected on Mondays & Thursdays (except statutory holidays)

SIGN UP

Bags should be: Tied closed Under 40 lbs Set out before 8:00 am

For Friday compost collection

Limit: 3 trash bags per household

(236) 800-5071

THEY’SHE’NUM’ - PUBLIC WORKS - OPERATIONS & MAINTENANCE

TRASH

Film and plastic (plastic wrap, bags, bubble wrap, foils, etc.)

Paper towels (can be composted)

Metal and cans (rinsed and cleaned, including aluminum foil containers)

Plastics (rinsed and cleaned)

RECYCLE

Paper, newspaper, magazines, envelopes, etc. (no plastic windows in envelopes) COMPOST

Food, fruits and vegetables (meat goes in the trash) 34

General household items

Food-soiled cardboard packaging

Napkins and paper towels (no cleaner)

Need extra trash bag stickers?

Buy them at O & M or the Sustainable Housing Department Office EXTRA TRASH BAG

EXTRA TRASH BAG

PICK UP

Protect wildlife and ensure all items are stored securely

PICK UP

Scan QR Code or click HERE to learn more

Fast food items (foam and utensils)

RECYCLE

Cardboard, cartons and cups (rinsed and cleaned)

Dirty diapers

Glass jars or bottles Film and plastic (i.e. plastic wrap, bags, bubble wrap, foils, etc.)

Batteries and electronics

COMPOST

Eggshells

Meats

Coffee grounds and tea bags

Pizza boxes (compost or trash only ) Fast food items styrofoam and utensils)

Plastics Metals Styrofoam Fruit stickers Animal/meat products Fish guts don’t belong in compost. Bury them deep or take them to Bings Creek – return them to the earth responsibly.

THEY’SHE’NUM’ - PUBLIC WORKS - OPERATIONS & MAINTENANCE

TRASH

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CAPITAL PROJECTS The Capital Projects team manages new building and infrastructure development, seeks funding and federal support for projects, and manages ongoing projects until completion. Our team is responsible for infrastructure development, including water and sewer connections, and for construction of new community assets, and renovations of existing community assets.

THEY’SHE’NUM’ - PUBLIC WORKS - CAPITAL PROJECTS

Additionally we also handle property acquisition and disposition both on and off reserve, service and lease agreements and assisting other departments in engineering related to developments or new building construction.

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Current and ongoing infrastructure projects • Allenby Road Project with the BC Ministry of Transportation and Transit • Boys Road (Subdivision) sewer/water and community improvements • Ts’alha’um Water System (Tzart-lam IR#5 Riverbottom Road) • Miller Road sewer and water • Club Road sewer • Quamichan Road West sewer • Jack Road sewer and water • Ryan Road water • River Road stormwater • Boys Road flood risk assessment • Quamichan Road loop • River Road safety improvements • Tzouhalem Road water and sewer

Current and ongoing community developments • Band Office parking lot and landscaping updates • Youth and Recreation Centre • Health and Wellness Centre • Koksilah Nursery-Fish Freezer & Community Smokehouse • QS Elementary expansion • Kilpahlas Beach Master Plan Recently completed • YYT/QHS replacement • Parking compound • Mini-Pitch installation • Longhouse inspections • Low Pressure Sewer Project Zones 1,2,3,4,5-2.

• Low Pressure Sewer Project Zone 7.

• Aquisition of 6060 Canada Ave as office space for Public Works and Emergency Services.

• Asset Management Project.

• Installation of Hul’q’umi’num’ Bilingual Stops Signs - Phase 1 • Administration Building roof replacement

CONTACT INFORMATION (250) 715-3377 public.works@cowichantribes.com 6060 Canada Ave, North Cowichan, BC V9L 1V3

TS’EWULHTUN HEALTH CENTRE

Ts’ewulhtun Health Centre promotes a strong and healthy community. In the spirit of cooperation from the wisdom of our Elders, we put into practice traditional and non-traditional ways to achieve emotional, spiritual, mental, and physical well-being.

Guided by our Community Health & Wellness Plan, shaped by the voices of Quw’utsun citizens, we are working together to care for our health in our own way and build a stronger future.

Grounded in community feedback and health data, the plan identifies key health challenges and barriers, leading to six goals focused on improving outcomes, strengthening relationships, and supporting healing.

Click HERE or Scan QR Code to review the Community Health & Wellness Plan:

• Provide reception.

• Support with Medical Services Plan (MSP) Application (Care Card).

• Local medical transportation.

• Out of town medical transportation.

PROGRAMS & SERVICES 38

Medical Transportation

39

Ts’ewulhtun Dental Clinic

40-41

Quw’utsun Sul-hween (Elders)

42-43

Hwialusmutul’ Community Health

44-46 Slhexun sun’ts’a’ Primary Care Clinic 47

Kwam’Kwum’Tthun Shqwaluwun Youth Services

48

Embracing Life

48-50

Kwun’atsustul Counselling

51

Ts’ets’uwut Tth’ele’ Mustimuhw Helping Hearts Outreach

CONTACT INFORMATION (250) 746-6184 5768 Allenby Rd, Duncan, BC V9L 5J1

TS’EWULHTUN HEALTH CENTRE

Administration and Integrated Quality and Safety Management Our administrative team provides leadership and support to program managers and all Health Centre staff. They guide the Health Centre’s strategic and operational planning, monitor program activities, human resources, budgets, quality and safety, partnership development and reporting to citizens, Chief and Council, and funders.

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MEDICAL TRANSPORTATION

Ts’ewulhtun Health Centre offers Quw’utsun Mustimuhw medical transportation for health-related appointments. Funding from the First Nations Health Authority allows us to provide rides to registered Status Indians living on the Cowichan reserve to the Cowichan District Hospital and Dental appointments.

• In December 2023 Ts’ewulhtun Health Centre successfully submitted a proposal to Island Health for funding to provide medical transportation support and service to Status Indians in our catchment area (living on or off-reserve in the immediate Duncan area) to Island Health practitioners and facilities.

Local Medical Transportation • Local transportation is provided for members living on or off-reserve within catchment.

• Local physicians are those located within this same catchment. Please give at least two hours’ notice before your appointment to ensure staff can coordinate transport.

Out-Of-Town Transportation • Advance notice required: - 1 week for on-Island appointments - 2 weeks for off-Island appointments • We require a referral letter from your doctor outlining the referral, name and address of specialist, the specialist’s specialty (i.e., heart, dental, etc.).

• If you are being referred to Vancouver, ask your doctor for a T.A.P. Form. Every BC resident is eligible to access this program which covers ferry cost for vehicle, escort, and patient.

COWICHAN TRIBES CATCHMENT MAP

TS’EWULHTUN HEALTH CENTRE

Cowichan Tribes catchment: The Forest Museum North; Country Grocer South (end of Cowichan Bay Rd) and Riverbottom.

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CONTACT INFORMATION (250) 746-6644 5768 Allenby Rd, Duncan, BC V9L 5J1

HOURS OF OPERATION Monday to Friday 8:30am - 4:30pm

TS’EWULHTUN DENTAL CLINIC

Our family-oriented team is here to welcome you, listen to your concerns, and respect your privacy and confidentiality.

Our dental clinic offers dental public health services and provides education, prevention, and restorative care to community members of all ages. We provide dental information to caregivers and expectant parents to help their children build and maintain healthy smiles. Promoting healthy gums and teeth contributes to overall good health.

Elders’ Oral Care Initiative Oral care aids, including denture cleaner/cases and mouthwash, are available for our respected Elders.

COHI - Children Oral Health Initiative • The Children’s Oral Health Initiative (COHI) has been decreasing dental cavity rates in Cowichan since 2009.

• The COHI Program is community based and is delivered through the First Nations Health Authority (FNHA). The COHI Program provides oral health education and prevention to children aged 0 – 7, as well as expectant mothers.

• This program is offered on site at the Ts’ewulhtun Dental Clinic, at community events, and through schools and daycares, both on and off-reserve.

• We also offer presentations to young children through schools, daycares, and events throughout the community.

OUR TEAM

SERVICES & PROGRAMS

Dentists: Dr. “Ebby” Boaz and Dr. Eugene Tang Certified Dental Receptionist/Certified Dental Assistant/COHI Aide: Carroll Chadwick Manager/RDH: Shelly Sorensen Dental Hygienist: Kristine Fraser

• Dental exams and X-rays • Cleanings • Fillings and root canals • Crowns and bridges • Tooth removal • Dentures/partials • Night guards • Oral hygiene instruction • Outreach/presentations • Velscope screenings • Nutritional and tobacco counselling • Bone grafting and implants* (fee for materials) *Some treatments may require a referral to local specialists.

MISSION STATEMENT To empower community members to take care of their own dental health, by providing education, prevention, and safe care

If your child is 7 years or younger and part of the CONTACT INFORMATION Children’ Dental Program, please contact us to let (250) 715-3305 us know which school or daycare they attend. text: 1-855-922-3774 dental@cowichantribes.com 5768 Allenby Rd, Duncan, BC V9L 5J1

TS’EWULHTUN HEALTH CENTRE

Dental Appointments To book an appointment, come see us in person, or contact us by phone, text, or email. We also welcome walk-in appointments and emergencies.

If you are unable to make it to your scheduled appointment or are not feeling well, please contact us as soon as possible so we can reschedule your appointment.

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QUW’UTSUN SUL-HWEEN (ELDERS) We provide programs and services to Elders, including the Elders kitchen/luncheon, Meals on Wheels, Elders nursing, home support and personal care, day program activities, and transportation.

QUW’UTSUN SUL-HWEEN STAFF SERVICES Personal Care Workers (PCW) give support to Elders on-site and in client’s homes, including: • Providing meal prep, personal care (i.e., dressing and bathing), medication reminders, and light house keeping.

Quw’utsun Sul-hween Program Drivers provide bus transportation for our bathing program, Meals on Wheels delivery, shopping trips, and Elders’ activities.

Island Health Aboriginal Liaison Nurses are available Thursday to Monday, 11:00am 7:00pm. Main Office Phone: (250) 727-2030 ext.

45682.

Quw’utsun Sul-hween Nurses conduct home visits to update or create Home Care Services Plans, as well as other services like: • Creating referrals to occupational therapy, Island Health, dietitian, respiratory therapy, and communicating with doctors and community partners.

• Submitting Special Needs Requests for eyeglasses, dentures, special medications and foot care, etc.

In-house services: Audiologist, Elders advocate, bathing program, lunch program, Elder day program.

HOME SUPPORT Elders’ team members work on-site and in-community at clients’ homes. They support Elders with: • Recovery from illness or surgery • Chronic conditions • Disabilities • End-of-life care

TS’EWULHTUN HEALTH CENTRE

Home support is intended to enhance your care. Our services are not meant to replace your efforts to care for yourself, with the help and support of your family, friends, and community.

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CONTACT INFORMATION (250) 715-3303 5764 Allenby Rd, Duncan, BC V9L 5J1

Other items NOT covered by the Elders’ department include: • Supplies otherwise covered by benefits • Wound supplies (i.e., bandages, wraps) • New beds • Reimbursements for medications

Bath Program When: Monday, Tuesday, Wednesday & Friday Time: 8:30am - 3:00pm

In-Person Lunches When: Monday to Friday Time: Dinner bell & prayer at 12:00pm

Services NOT included in Home Support?

Home care nursing services are separate from Home Support. Our team does not provide the following services and refers to Island Health for those who require: • Wound care, dressing changes • Intravenous (IV) therapy • Respite care/extended relief visits • Overnight or weekend care • Palliative care

Questions?

Need an assessment or referral?

Call (250) 715-3303

Meals on Wheels When: Monday to Friday Time: Delivery starts at 10:00am

Crafts & Puzzles When: Monday to Friday Time: 8:30am - 4:30pm

Swimming Classes When: Tuesdays & Fridays Time: 9:00am - 11:00am

Footcare When: Thursdays Time: 9:00am - 4:00pm

Hul’q’umi’num’ Classes When: Tuesdays & Thursdays Time: 9:30am - 11:30am

Chair Yoga Classes When: Wednesdays Time: 1:30pm - 2:30pm

Additional activities, including shopping trips and exercise classes will be announced in the Sul-hween calendar in the monthly Quw’utsun Newsletter.

GOOD FOOD BAG PROGRAM

Our Good Food Bag (GFB) Program provides a variety of fruits and vegetables to Elders for the cost of $15.00 per bag (Cash only). Payments can be made at the Elders Building.

*Watch for The Good Food Bag Program dates in the monthly Quw’utsun Newsletter

TS’EWULHTUN HEALTH CENTRE

Who can receive Home Support?

Cowichan Tribes’ Home Support Program is available to Elders living on the Cowichan Reserve who meet eligibility requirements. An Elders Nurse will work with you to identify your personal care needs and explore all available options prior to starting home support services.

If Home Support services are needed, the nurse will create a personalized care plan with you and connect you to additional local services as needed.

*Please note, we DO NOT deliver Good Food Bags.

Pick up location is the Elders’ Building.

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HWIALUSMUTUL’ COMMUNITY HEALTH

TS’EWULHTUN HEALTH CENTRE

LOOKING AFTER ONE ANOTHER

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COMMUNITY HEALTH NURSE TEAM

MATERNAL CHILD HEALTH TEAM

• Hwialusmutul’ Community Health is committed to promoting the safety and well-being of the entire community. We provide recommended immunizations for infants, children (ages 2 months to 7 years), teens, and adults.

• At our annual Fall Clinic, we offer COVID-19 and flu vaccinations for individuals aged 6 months and older.

• Every visit includes an assessment of child development, along with guidance and resource support for parents.

• Our Women’s Health services include reproductive care such as birth control, pregnancy testing, and cervical cancer screening.

• We also provide confidential testing and treatment for sexually transmitted infections (STIs), including HIV and Hepatitis.

• Sexual health education is available for all age groups and can be arranged by invitation with our certified nurse educator.

• Our Maternal Child Health Team supports families from conception through pregnancy, postnatal care, and into early childhood up to school entry.

• The team includes dedicated nurses and early childhood specialists.

• We provide advocacy and act as liaisons for families navigating health care, housing, child & family services, and social development supports.

• Services are delivered through clinic, home, and community visits, with a strong focus on culture, mentorship, role modeling, health education, and connecting families to community resources.

• We host monthly Prenatal Wellness Day activities to support expecting parents.

• Shweenustum Quleq, our biannual ceremony, is a special community event that honors and welcomes new babies.

COWICHAN FAMILIES ARE INVITED TO DROP IN EVERY TUESDAY FROM 10:00AM - 5:30PM FOR OUR CHILDREN’S HEALTH DROP-IN CLINIC. Services include all routine childhood immunizations and general health support for children. No appointment needed, just drop in!

EARLY CHILDHOOD ENHANCEMENT

Drop In

Every Tuesday

Late

Clinic

For Childhood Immunizations

• Our Family Spirit workers offer home visits to provide practical assistance with parenting skills, including basic infant care, healthy child development, self-care, and coping strategies.

• We offer ongoing programs including Mama and Me’munu and Parent and Tot Group, providing opportunities for connection, learning, and community support.

• Cowichan culture, Hul’q’umi’num’ language, values, and traditions are woven into every visit, ensuring culturally grounded care for families.

SPEECH AND LANGUAGE • Our speech and language pathologist sees children up to the age of 5 years old. Please contact us if your child requires speech or language supports.

CONTACT INFORMATION (250) 715-1024 text: (250) 732-4638 5768 Allenby Rd, Duncan, BC V9L 5J1 Book online: tsewulhtunhealth.janeapp.com email: hwialusmutul@cowichantribes.com

THE QUW’UTSUN PRETERM BIRTH STUDY What is the Quw’utsun Preterm Birth Study?

In 2019, Cowichan Tribes launched the Quw’utsun (Cowichan) Preterm Birth Study, a multi-year re­ search study to investigate factors driving high rates of preterm birth in the community with funding from the Vancouver Foundation, in partnership with the BC First Nations Health Authority, Island Health, and the University of British Columbia.

Persistent differences in pregnancy and birth outcomes, such as preterm birth (a live birth before 37 weeks of gestation), between Indigenous and non-Indigenous people are linked to the impacts of colonization, like Indian Residential Schools, and removal of traditional birth practices from communities.

Preterm birth can have long-lasting health impacts on the infant, mother, and their family.

There are growing movements to reclaim birth in Indigenous communities around the world to ensure culturally safe care, promote traditional ways of birthing, and eliminate differences in birth outcomes between Indigenous and non-Indigenous People. The goal of the research study team and their supporters is that the findings of the study will bring healthy birth back to Quw’utsun.

The Quw’utsun Preterm Birth Study Team Sul-hween Doreen Peter, Brenda Yuen, Jen Murray.

Research Advisory Committee Maia Thomas, Eugenia Tinoco, Lynsey Johnny, Marnie Elliott, Fairlie Mendoza, Barb Webster, Liz Spry, Ashley Simpson, Dr. Diane Sawchuck, Dr. Shannon Waters, Danielle Alphonse.

TS’EWULHTUN HEALTH CENTRE

Scan QR or click Here to learn more

HOURS OF OPERATION Monday to Friday 8:30am - 4:30pm

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SLHEXUN SUN’TS’A’ PRIMARY CARE CLINIC

The Slhexun sun’ts’a’ Clinic offers a full range of primary medical care with a team of professionals dedicated to honouring the health and wellness goals of community members and their families.

TS’EWULHTUN HEALTH CENTRE

SERVICES

44

• Community members who join the Slhexun sun’ts’a’ Clinic receive the same services they would at their family doctor. They also receive enhanced care and the strong support of our diverse team.

• Our team is made up of Family Nurse Practitioners, Family Physicians, Registered Nurses, Licensed Practical Nurses (LPN’s), Social Determinants of Health Workers, a Dietitian and Diabetes Educator, and other health professionals.

• Learners are part of the team at Slhexun sun’ts’a’ Clinic, and can include nurse practitioner students, nursing students, social work students as well as family physician

residents from the Quw’utsun Indigenous Residency Program at UBC. • A typical appointment will include a visit with a family provider (nurse practitioner or physician), a health coach, and other professionals depending on the patient’s needs.

• If you have a family provider at the clinic and have children under 18 years old including new babies, your family provider will see them too. If you have children who haven’t been seen here yet and would like to, please call Slhexun sun’ts’a’ Clinic to book a checkup.

Please note we are NOT a walk-in clinic, Our waitlist is currently full. We are no longer accepting names for those looking for a primary care provider.

Appointment Cancellations Please let us know if you will not be able to make your appointment and our staff will be happy to reschedule. This is important so others may be seen if you are not able to make it in.

CONTACT INFORMATION (250) 715-3322 Text: (250) 508-7119 clinic@cowichantribes.com 121 Ingram St, Duncan, BC V9L 1N8

HOURS OF OPERATION Monday, Tuesday, Wednesday & Friday 9:00am - 4:30pm *Closed for lunch hour 12:00pm - 1:00pm daily Thursday 10:00am - 4:30pm *Closed 9:00am - 10:00am for weekly meeting Saturday, Sunday, & Holidays Closed

HEALTH PROFESSIONALS

• Health Coaches: Provide nursing support before, during, and after your visits with your family doctor or NP. • Nutrition & Diabetes Education: Nutrition counseling, diabetes education and support including Dexcom sensor replacements, funding and blood sugar monitoring, education for: new diabetes medications such as insulin.

Drop-ins accepted for diabetes education Monday to Thursday.

• Sexual Health & Wellness: STI Testing and treatment available with our providers and nursing staff.

• Social Determinants of Health Workers: Counsels, coordinates and advocates for wide range of care, resources and support for clients; counselling and referrals available.

• Chiropractor: Assesses and treats a variety of muscle, tendon, ligament, joint, and nerve conditions.

Available: Monday and Wednesday.

• Myoactivation: System of pain care that uses fine needles to release injured muscle, fascia, soft tissue, and scars.

• Respiratory Therapy: Helps with breathing and sleep concerns, and can provide CPAP for sleep apnea and oxygen therapy. Ann Brown, Sleep Easy Respiratory Services

can now be found across the road at 225 Canada Ave. You can self-refer by calling in at (778) 400-9644, or you can ask your provider for a referral to a respiratory therapist.

• Medication: Our pharmacist conducts medications reviews to assess and work with clients to understand what is helping/needed/or making them feel unwell. They also teach about medications, address funding needs, and see those in hospital, clinic, or community.

• Visiting Specialists: Some specialists visit from out of town to see referred community members at our clinic location including: - Pediatrician: Dr. Chad Atkins in-clinic on Wednesdays, by referral by their family provider.

- Internal Medicine/Hepatologist (specializes in Liver Conditions such as primary biliary cirrhosis, or PBC – a genetic liver condition): Dr. Jean-Philippe from Nanaimo, in-clinic every 3-4 months (usually on a Thursday). By referral by family provider.

- Rheumatologist (specializes in conditions such as arthritis): Dr. John Watterson visits from Victoria, in-clinic every 3-4 months (usually on a Friday). By referral by family provider.

- Audiologist: Hearing health checks, hearing tests, hearing aids. Appointments can be arranged upon request or you can contact Ears to You, Mobile Hearing Clinic directly at (250) 619-5746.

- Pedorthic Clinic: A pedorthist may visit 1-2 times throughout the year for foot assessment and orthotic fittings. If interested in this service, please contact the clinic or you can call Oceanwalk Pedorthic directly to make a request at (250) 585-5859.

TS’EWULHTUN HEALTH CENTRE

• Nurse Practitioner (NP) and Family Doctor: Our NP and family doctor work as part of the team. They address medical concerns and support wellness through prevention, treatment/management and monitoring of illness or conditions.

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TS’ETS’UWUT TTH’ELE’ MUSTIMUHW: HARM REDUCTION/SUBSTANCE USE SERVICES at Slhexun sun’ts’a’ Clinic

These substance use services are available to all Cowichan Tribes commu­nity members. You do not need to be a Slhexun sun’ts’a’ Clinic patient. If you are new to us, there is an intake process where you will first meet with nursing staff, and there will be some consent forms to complete.

Services *Please ask our team if you don’t see what you need here • Outreach nurses (RN’s & LPN’s) and outreach support workers • Social Determinants of Health navigation support • Substance use clinicians (physicians and nurse practitioners) • Opioid Agonist Therapy (OAT) which are medications to treat/prevent withdrawal from opioids, and provides a safer alternative to the toxic, unregulated street supply while you work towards wellness • Medications to help with alcohol cravings, or to support mental health • Referrals to treatments (i.e., day treatment program, or treatment centre) and counselling services.

• Nursing services, including wound care • STI, TB, HIV, Hepatitis, Syphilis testing and treatment • Harm reduction supplies like safe injection kits and Naloxone training can be provided • Social Determinants of Health supports, including assistance with housing applications, or disability applications • The Ministry of Social Development and Poverty Reduction has a community outreach worker coming to Shexun su’nts’a’ Clinic every second Monday afternoon to help with applications, including Old Age Security (OAS), Guaranteed Income Supplement (GIS) and CPP, and also Income Assistance, ID applications, etc. Drop-in from 2:00pm - 4:00 pm, or give us a call ahead to let us know you’re coming Please connect with our clinic staff who can guide you through next steps, including booking an appointment with a clinician or connecting you with internal services such as treatment coordinator support, or external services such as youth outreach teams or community health services.

Please see page 51 of the guide for further harm reduction and substance use services available to community members.

TS’EWULHTUN HEALTH CENTRE

YOUTH CLINIC

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at Slhexun sun’ts’a’ Clinic ATTEND OUR YOUTH CLINIC, where friendly nurses and providers (doctors/nurse practitioners) are here for you. Get answers, support, and CONFIDENTIAL care on STIs, contraception, or ANY physical and mental health questions you have.

For Indigenous youth ages 24 and under S’a’lhstuhw tun smustimuhw • Skin/acne/eczema • Pain • Stomach pain/cramps • Sadness, anxiety • STI testing and treatment • Birth control • Questions about vaping and drugs • Pregnancy testing • Free safe-sex supplies • Advocacy - and more!

Treat / look after your body well Your health and well-being matters!

HOURS OF OPERATION (DROP-IN) When: 1st & 3rd Tuesday of every month Time: 3:30pm - 5:30pm Call for a ride: (250) 715 -3322

CONTACT INFORMATION (250) 715-3322 Text: (250) 508-7119 clinic@cowichantribes.com 121 Ingram St, Duncan, BC V9L 1N8

KWAM’KWUM’TTHUN SHQWALUWUN YOUTH SERVICES The Cowichan Tribes Youth Services team is happy to open our doors to youth and provide a safe and positive place to hang out, learn, have fun, and build friendships.

PROGRAMS & ACTIVITIES Youth Drop-in When: Tuesdays to Saturdays Time: 3:00pm - 9:00pm

Cultural Art Day When: Tuesdays Time: 5:00pm - 7:00pm

Cooking Night When: Fridays Time: 4:00pm - 6:00pm

Wellness Wednesdays When: Wednesdays Time: 5:00pm - 7:00pm

Self-Care Saturdays When: Saturdays Time: 5:00pm - 7:00pm

Our monthly calendar is available in the Quw’utsun Newsletter and on our website.

Please watch our Cowichan Tribes Youth Services’ Facebook page for upcoming activities and events.

Cowichan Tribes believes in equipping Quw’utsun youth with healthy lifestyles and strong life skills, laying the foundation for a vibrant future.

To ensure youth have access to opportunities, Cowichan Tribes has created the Youth and Recreation Committee, which provides funding for Cowichan youth aged 24 years and under to enable them to participate in local sports while lessening the financial burden on families.

To apply for funding from the Cowichan Tribes Youth Recreation Committee, please submit a Youth Recreation Application.

Click HERE or Scan QR Code to access the application form CONTACT INFORMATION (250) 746-0607 470 Trans Canada Hwy, Duncan, BC V9L 5J1 Access off Whistler St

TS’EWULHTUN HEALTH CENTRE

YOUTH RECREATION PROGRAM

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EMBRACING LIFE

Cowichan Tribes’ Embracing Life promotes suicide awareness by uplifting the strengths, culture, and resilience of Cowichan people.

Working in collaboration with members, cultural traditions, and local mental health providers, Embracing Life offers wraparound support to individuals, families, and communities impacted by crisis. Services include crisis response, suicide prevention, intervention, and postvention, supported by counselling, cultural healing, and programs rooted in Indigenous knowledge and strength.

The program celebrates community members who seek help, empowering them to make informed, independent life choices. Embracing Life also hosts events focused on healing, grief support, and prevention, creating safe spaces for connection, cultural pride, and personal growth.

If you or someone you know is in crisis, please know you are not alone, support is available.

CONTACT INFORMATION (250) 732-2168 8:30am - 4:30pm

KWUN’ATSUSTUL COUNSELLING Kwun’atsustul means ‘hand in hand’. Cowichan Tribes members and their families can access support through Kwun’atsustul Counselling to build wellness and resilience. Sessions can be based in office, at schools, remotely, or in community. A daily on-call counsellor is available for urgent support.

COUNSELLING AND MENTAL WELLNESS

TS’EWULHTUN HEALTH CENTRE

Our team of professionally trained and culturally respectful counsellors are available to assist adults, children, youth, families, and couples with issues related to:

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• Substance misuse and addictions • Grief and loss • Family, parenting & relationships • Depression and Anxiety • Trauma recovery • Sexualized violence • Suicide and self-harm • Residential School • And other issues members may want to discuss

Our daily on-call counsellor is available for urgent support from Monday to Friday, 8:30am – 4:30pm (Closed from 12:00pm – 1:00pm) Call us at (778) 422-3122 or visit our Facebook page.

Referrals for residential treatment and detox for individual, couple, and family treatment programs are also available.

Talk, play, and art-based counselling is available for children and youth. Mature minors do not require parental consent and have the right to confidentiality.

CONTACT INFORMATION (778) 422-3122 200 Cowichan Way, Duncan BC, V9L 6P4

WEEKLY WELLNESS PROGRAM AT A GLANCE Syulwulhne MONDAY

Sthumunt-s TUESDAY

Slhihws WEDNESDAY

Sxu’athuns THURSDAY

Slhq’etsus-s FRIDAY

Mama’s Counselling Sa’qw’thut Day Group Treatment Program 11:00am - 1:00pm 11:00am - 3:00pm

Sa’qw’thut Day Treatment Program 11:00am - 3:00pm

Sa’qw’thut Day Treatment Program 11:00am - 3:00pm

Sa’qw’thut Day Treatment Program 11:00am - 3:00pm

Youth Services 470 Trans Canada Hwy

New Life Church 1839 Tzouhalem Rd

New Life Church 1839 Tzouhalem Rd

New Life Church 1839 Tzouhalem Rd

New Life Church 1839 Tzouhalem Rd

Skw’wulwexe Youth Biking Group Women’s Circle 10:00am - 12:00pm 4:00pm - 6:00pm 200 Cowichan Way

200 Cowichan Way

Indigenous Men’s Group 4:00pm - 6:00pm 200 Cowichan Way

Sa’qw’thut Culturally-Grounded Day Treatment Program Where: New Life Church - Tzouhalem Rd When: Tuesday to Friday, 11:00am - 3:00pm Sa’qw’thut is open to Cowichan members and their families

Based on the Quw'utsun teachings (snuw’uy’ulh), Sa'qw'thut provides an opportunity for community members to access addictions treatment quickly and without needing to leave town. Sa'qw'thut runs 4 days per week, with ongoing intakes throughout the 22 week program.

With the recent addition of a dedicated bus, transportation is available for the Sa’qw’thut program!

Create lasting connection, intergenerational healing, positive social connections through land-based healing and harvesting, and a culturally grounded foundation for addictions and substance misuse recovery.

Community members can utilize the group for daily connection, recovery and healing work, as a home group before and after attending residential treatment, and to grow in community.

Contact Information: Deanna Thompson (250) 732-3487 deanna.thompson@cowichantribes.com

TS’EWULHTUN HEALTH CENTRE

Sa'qw'thut, meaning (assisting) someone to find out about themselves, is an inclusive and ongoing therapeutic community model for recovery from addictions, substance misuse and trauma.

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QUW’UTSUN YOUTH BIKING GROUP

WITH INDIGENOUS MOUNTAIN BIKE COACH : CHANCELLOR AMOS

Whether you are a beginner ready to learn the basics of biking, or an experienced rider looking to build your skill...

EVERY MONDAY FROM 4-6PM

Bring a bike and helmet, or borrow one of ours!

OPEN TO YOUTH AGES 8+

Kwun’atsustul Counselling invites you to our Skw’wulwexe Women’s Circle 200 Cowichan Way, Duncan

BASIC BIKE SKILLS

Tuesdays from 10:00am - 12:00pm

BIKE MECHANICS AND MAINTENANCE

Mellissa (250) 732-1602 mellissa.craghtten@cowichantribes.com Jayde (250) 732-0143 jayde.martins@cowichantribes.com

ROAD SAFETY TRAIL RIDING COMMUNITY CONNECTION

WHERE?

REGISTER NOW:

Meet at 200 Cowichan Way, Duncan.

Location subject to change

Transportation, childminding and snacks provided

QUESTIONS?

Scan QR Code or click HERE to register

Mathew Davydiuk at (250) 732-2191

mathew.davydiuk@cowichantribes.com

Indigenous Men’s Group The Quw’utsun Way Mondays

(250) 732-0143

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Contact: Edward Epp - (250) 732-5372 Davydiuk- (250) 732-2191

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Location may changes for weather & activities Gathering Celebrating, together to practicing, and laugh and socialize, encouraging mens and to take care of health through positive our mental, spiritual, relationships and and physical activities. health.

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TS’ETS’UWUT TTH’ELE’ MUSTIMUHW HELPING HEARTS OUTREACH TEAM

We support Cowichan Tribes members in accessing addictions resources and harm reduction education.

SERVICES • Naloxone kits and training • TB and STI testing and treatment • Wound care • BC Housing applications • Addictions treatment referrals • Health screening • Social determinants of health workers for counseling, coordination and advocacy for wide range of care, resources and supports • Supplies such as safe smoking/safe injection supplies.

• Referrals to Addictions Medicine: Dr. Elizabeth Plant and Sherry Katz • Nurse Practitioner (Wed): supporting those with chronic pain, or who are using opioids, needing support for withdrawal, and addictions; OAT and safer supply available.

Opioid Agonist Treatment (OAT): Opioid Agonist treatment (OAT) involves the use of different medications to prevent withdrawal and lower cravings for opioid drugs. Usually, the goal of traditional OAT is for a patient to stop taking drugs.

HARM REDUCTION SAVES LIVES

OUR TEAM Our team is made up of nurses, harm reduction workers, treatment coordinators, and peers! If you see purple shirts out in community, come say hello! We are always happy to answer any questions, provide supplies and Naloxone training, and to help community members in need.

Our team is always finding new ways to support members.

CONTACT INFORMATION We are mobile Call or text: (250) 732-4326

HOURS OF OPERATION Monday to Friday 8:30am - 4:30pm

TS’EWULHTUN HEALTH CENTRE

Safer Supply: Safer supply refers to providing prescribed medications as a safer alternative to the toxic illegal drug supply to people who are at high risk of overdose, but not yet ready to stop using. Instead, they focus on meeting the existing needs of people who use drugs, reducing the risk of overdose by helping people to be less reliant on the toxic illegal drug supply, and providing connections to health and social services where possible and appropriate.

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WHERE TO GET SUPPORT KWUN’ATSUSTUL COUNSELLING Counselling support for children, youth, adults, couples, and families is available in-person or over the phone. Daily on-call counsellors mean you can call whenever you need to talk.

Call or text: (250) 732-0608, Monday to Friday, 8:30am - 4:30pm.

SA’QW’THUT DAY CULTURALLY-GROUNDED TREATMENT PROGRAM Cowichan Tribes’ culturally-grounded treatment program based on the Quw’utsun snuw’uy’ulh (teachings). Open to Cowichan members and their families.

Program runs Tuesday to Friday, 11:00am - 4:30pm.

Call or Text: (250) 732-3487.

TREATMENT & DETOX Kwun’atsustul Treatment Coordinators can help connect members to addictions support, detox, and residential treatment for substance misuse .

Call or text: (250) 732-4326, Monday to Friday, 8:30am - 4:30pm.

ADDICTIONS MEDICINE Dr. Elizabeth Plant can help if you have trouble with drugs or drinking. She can also assist you if you want to stop using. The clinic has nurses, social workers, and people who can help you stay safer.

To book, call: (250) 715-3322.

TS’EWULHTUN HEALTH CENTRE

HELPING HEARTS OUTREACH TEAM

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The Ts’ets’uwut Tth’ele’ Mustimuhw team supports our unhoused and substance misuse population. They are available for Naloxone training, harm reduction, supplies, peer support, and connection to other services.

Call or text: (250) 732-4326, Monday to Friday, 8:30am - 4:30pm.

ISLAND HEALTH - YSTAR YOUTH OUTREACH The YSTAR outreach team helps youth who are on the street, have problems with drugs, or just need support. They check in with how you’re doing, prevent overdoses, connect you to help, provide family support, and offer ways to be safer.

Call: (250) 739-5790, Monday to Friday, 9:00am - 5:00pm.

ISLAND HEALTH - RAPID ACCESS CLINIC AT DUNCAN MENTAL HEALTH AND SUBSTANCE USE A walk-in clinic for adults with addiction and mental health challenges. Open to ALL Cowichan Tribes members. A supportive healthcare professional can give next steps for detox, treatment, and other supports.

Call: (250) 709-3040.

3088 Gibbins Road, Duncan, drop-in only, Monday to Friday, 10:00am - 2:00pm (arrive before 1:30pm).

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TS’EWULHTUN HEALTH CENTRE

NEED A DOCTOR?

Register online for a family doctor or nurse practitioner https://www.healthlinkbc.ca/find-care/health-connect-registry When you register, you are added to a list of people in need of a primary care provider in your community.

Family doctors and nurse practitioners will use the list when they are available to accept new patients.

Registration takes less than 5 minutes. You need to provide: Personal Health Number (PHN), found on your BC Services Card.

Home address.

Email address and phone number.

EXTERNAL RESOURCES

HealthLink BC 8-1-1

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By calling 8-1-1, you can speak to a health service navigator, who can help you find health information and services; or connect you directly with a registered nurse, a registered dietitian, a qualified exercise professional, or a pharmacist. Any one of these healthcare professionals will help you get the information you need to manage your health concerns, or those of your family.

FNHA Virtual Doctor of the Day Program 1-855-344-3800 The First Nations Health Authority (FNHA) offers the First Nations Virtual Doctor of the Day program to make primary health care easily accessible to First Nations people across British Columbia.

If you or your family members do not have access to a doctor, call 1-855-344-800 to book an appointment with the Virtual Doctor of the Day.

DID YOU KNOW?

You can lodge a complaint regarding poor healthcare service

Island Health Patient Care Quality Office

If you have a complaint regarding an Island Health service area, please contact Island Health Patient Care Quality Office. An online form has been created to allow patients to electronically register concerns regarding their experiences.

Contact: Phone: (250) 370-8323 Toll-free: 1-877-977-5797 Email: patientcarequalityoffice@islandhealth.ca

The Quality Care and Safety Office is a resource for Indigenous clients both inside and outside of the Island Health region. FNHA helps clients and their families navigate complaints processes in the health care system.

Vancouver Island Region Phone: (250) 637-1070 Email: QualityVI@fnha.ca For more details, please visit the FNHA Quality Care and Safety Office’s webpage.

EXTERNAL RESOURCES

First Nations Health Authority (FNHA) Quality Care and Safety Office

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Member of the Legislative Assembly (MLA): Qwulti'stunaat - Debra Toporowski

Member of Parliament (MP): Jeff Kibble

Constituency Office: #212 - 80 Station St, Duncan, BC V9L 1M4 Phone:(250) 715-2792 Email: debra.toporowski.mla@leg.bc.ca

Constituency Office 202-814 Goldstream Ave Langford, BC V9B 2X7 Telephone: (250) 434-8138 Toll Free Number: 1-866-609-9998 Email: jeff.kibble@parl.gc.ca

We work to address barriers to being treated fairly

concerns we can help you with

The BC Ombudsperson is committed to supporting and actively advancing reconciliation through our work with First Nations, Métis and important part of this work.

being treated fairly is your right

We can investigate most provincial or local public services in BC including: Provincial Government Ministries School Districts ICBC

EXTERNAL RESOURCES

Adult Corrections and Youth Custody CRYSTAL BIRD | Northern BC | Interior BC

250-415-9179

LENNY LAROCK | Fraser Valley | Interior BC

604-368-1893

WENDY SIMON | Vancouver Coastal

604-657-2790

JUSTINE THOMSON | Vancouver Island

BC Hydro Health Authorities WorkSafeBC BC Housing Local government We can’t investigate complaints about the police, the federal government, banks, Indigenous (First Nations, Metis or Inuit) governments, or private companies.

250-217-7883

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info@bcombudsperson.ca 1-800-567-FAIR (3247) or 250-387-5855 PO Box 9039 Stn Prov Govt, Victoria, BC V8W 9A5

you can talk to us

1-800-567-3247 BCOMBUDSPERSON

Youth Centre

Open 24/7 for youth 15-19 to drop in, access services, or stay overnight short term Day and Overnight: (250) 732-8415 Mobile Outreach: (250) 732-7264 Email: yes@cmhacowichan.ca Address: 190 Hemlock Ave Duncan, BC V9L 1G9

Open: Monday to Friday except Statutory holidays Hours: 10:00am - 6:00pm (11:00am - 6:00pm on Mondays) Daily lunch program begins at 12:00pm Address: 360 Festubert St Duncan, BC V9L 3S9 Youth aged 12-19 welcome Phone: (250) 746-5512

Scan QR Code or click HERE to learn more

Scan QR Code or click HERE to learn more

Pathways Cowichan Valley Community Service Directory

Cowichan Street Survival Guide 2025

Access free legal services.

Call 1-866-786-0081.

Rent banks offer financial assistance and referrals to a wide range of services and supports.

Duncan Foodbank and Lunch Kitchen

EXTERNAL RESOURCES

Mischa Lelum (Youth Emergency Shelter)

To make a appointment for a hamper, call the office at (250) 746-1566.

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WHO TO CALL FOR EMERGENCIES & MENTAL HEALTH SUPPORTS IN AN EMERGENCY Dial 9-1-1, 24 hours, 7 days/week • For immediate medical attention, crimes or fires in progress

RCMP FIRE AMBULANCE

NON-EMERGENCY (RCMP) (250) 748-5522, Monday to Friday, 8:00am - 4:00pm • Report a crime after it has happened, report suspicious/illegal activity • Transfer calls to Indigenous Policing Services upon request to report community safety issues and concerns.

RCMP Online Crime Reporting: https://ocre-sielc.rcmp-grc.gc.ca/bc/en

COWICHAN TRIBES ENFORCEMENT OFFICERS

COWICHAN TRIBES SECURITY GUARDIANS

COWICHAN TRIBES EMERGENCY SERVICES

MENTAL HEALTH SUPPORTS

(236) 800-4023 or enforcement@cowichantribes.com Monday to Friday, 8:30am - 4:30pm • Report bylaw infractions including animal welfare concerns, illegal dumping, squatting/encampments, illegal fires and fireworks, etc.

(250) 732-1449 or security@cowichantribes.com Fall/Winter: 4:00pm - 12:00am Spring/Summer: 9:00pm - 5:00am (7 days/week) • Report/request assistance related to public nuisances, trespassing, vandalism, property damage or theft.

(778) 901-9111 or emergency@cowichantribes.com, Monday to Friday, 8:30am - 4:30pm • Assistance during extreme weather events, ask questions around emergency preparedness, sign up as a volunteer.

• Suicide Crisis Helpline (24/7): 9-8-8 • Kuu-us Indigenous Crisis Line (24/7): 1-800-588-8717 • Vancouver Island Crisis Line (24/7): 1-888-494-3888 • Vancouver Island Crisis Text (6:00pm - 10:00pm): (250) 800-3806 • 1800SUICIDE (24/7): 1-800-784-2433 • Talk Suicide (24/7): 1-833-456-4566 • 310Mental Health Support (24/7): 310-6789 • Kids Help Phone (24/7): 1-800-668-6868 • Kids Help Text (24/7): Text CONNECT to 686868 • First Nations and Inuit Hope for Wellness (24/7) : 1-855-242-3310 • Indian Residential School Survivors Society (24/7): 1-800-721-0066 • Embracing Life Program (Mon - Fri, 8:30am - 4:30pm) (250) 732-2168 • Kwun’atsustul Counselling (Mon - Fri, 8:30am - 4:30pm) (250) 746-6184 • Helping Hearts Outreach Team (Mon - Fri, 8:30am - 4:30pm) (250) 732-4326