Developing Corporate Behavior Sample Manual

Developing Corporate Behavior Instructor Guide

TABLE OF CONTENTS Preface ..............................................................................................................................................7 What is Courseware? ................................................................................................................................ 7 How Do I Customize My Course? .............................................................................................................. 7 Materials Required ................................................................................................................................... 9 Maximizing Your Training Power .............................................................................................................. 9 Module One: Getting Started ........................................................................................................... 11 Housekeeping Items................................................................................................................................ 11 The Parking Lot ....................................................................................................................................... 12 Workshop Objectives .............................................................................................................................. 12 Module Two: The Science of ............................................................................................................. 13 What is Behavior? ................................................................................................................................... 13 Psychology .............................................................................................................................................. 14 Sociology ................................................................................................................................................. 15 Anthropology .......................................................................................................................................... 16 Case Study............................................................................................................................................... 17 Module Two: Review Questions.............................................................................................................. 18 Module Three: Benefits for Corporate Behavior ................................................................................ 21 Employee Safety ..................................................................................................................................... 21 Conservation of Materials ...................................................................................................................... 22 Engagement............................................................................................................................................ 23 Improved Employee Performance .......................................................................................................... 24 Case Study............................................................................................................................................... 25 Module Three: Review Questions ........................................................................................................... 26

Module Four: Most Common Categories of Corporate Behavior ........................................................ 30 Managerial Structure.............................................................................................................................. 30 Values and Ethics .................................................................................................................................... 31 Employee Accountability ........................................................................................................................ 33 Workplace Incidents ............................................................................................................................... 34 Case Study............................................................................................................................................... 34 Module Four: Review Questions ............................................................................................................. 36 Module Five: Managerial Structure .................................................................................................. 39 Clearly Defined Management ................................................................................................................. 39 Qualified Management Team................................................................................................................. 41 Obvious Advancement Path.................................................................................................................... 42 Apparent Grievance Procedures ............................................................................................................. 43 Case Study............................................................................................................................................... 44 Module Five: Review Questions .............................................................................................................. 45 Module Six: Company Values and Ethics ........................................................................................... 48 Environmental......................................................................................................................................... 48 Charity and Community Outreach .......................................................................................................... 50 Integrity .................................................................................................................................................. 51 Diversity .................................................................................................................................................. 51 Case Study............................................................................................................................................... 52 Module Six: Review Questions ................................................................................................................ 54 Module Seven: Employee Accountability .......................................................................................... 57 Attitude ................................................................................................................................................... 57 Attendance ............................................................................................................................................. 58 Honesty ................................................................................................................................................... 59 Substance Abuse & Workplace Violence ................................................................................................ 60

Case Study............................................................................................................................................... 62 Module Seven: Review Questions ........................................................................................................... 63 Module Eight: Workplace Incidents .................................................................................................. 66 Safety ...................................................................................................................................................... 66 Prejudice & Discrimination ..................................................................................................................... 67 Vandalism & Theft .................................................................................................................................. 68 Harassment or Bullying........................................................................................................................... 69 Case Study............................................................................................................................................... 70 Module Eight: Review Questions ............................................................................................................ 71 Module Nine: Designing and Implementing ...................................................................................... 74 Group Planning ....................................................................................................................................... 74 Define Preferred Organizational Behaviors ............................................................................................ 75 Hiring ...................................................................................................................................................... 76 Training Employees................................................................................................................................. 77 Case Study............................................................................................................................................... 78 Module Nine: Review Questions ............................................................................................................. 79 Module Ten: Corporate Team Behavior ............................................................................................ 82 Team Building ......................................................................................................................................... 82 Better Communication ............................................................................................................................ 83 Conflict Resolution .................................................................................................................................. 84 to the Company and the Department..................................................................................................... 85 Case Study............................................................................................................................................... 85 Module Ten: Review Questions .............................................................................................................. 87 Module Eleven: Auditing Corporate Behavior ................................................................................... 90 Affirm Ethical Behavior ........................................................................................................................... 90 Investigate and Review Reported Incidents............................................................................................ 91

Determine Progress ................................................................................................................................ 92 Get Employee Feedback & Revise ........................................................................................................... 93 Case Study............................................................................................................................................... 94 Module Eleven: Review Questions .......................................................................................................... 95 Module Twelve: Wrapping Up .......................................................................................................... 98 Words from the Wise .............................................................................................................................. 98 Review of Parking Lot ............................................................................................................................. 98 Lessons Learned ...................................................................................................................................... 98 Completion of Action Plans and Evaluations .......................................................................................... 99

It's better to hang out with people better than you.

Pick out associates whose behavior is better than yours and you'll drift in that direction.

Warren Buffett

Preface What is Courseware?

Welcome to Courseware.com, a completely new training experience!

Our courseware packages offer you top-quality training materials that are customizable, user-friendly, educational, and fun. We provide your materials, materials for the student, PowerPoint slides, and a takehome reference sheet for the student. You simply need to prepare and train!

Best of all, our courseware packages are created in Microsoft Office and can be opened using any version of Word and PowerPoint. (Most other word processing and presentation programs support these formats, too.) This means that you can customize the content, add your logo, change the color scheme, and easily print and e-mail training materials.

How Do I Customize My Course?

Customizing your course is easy. To edit text, just click and type as you would with any document. This is particularly convenient if you want to add customized statistics for your region, special examples for your participants’ industry, or additional information. You can, of course, also use all of your word processor’s other features, including text formatting and editing tools (such as cutting and pasting).

To remove modules, simply select the text and press Delete on your keyboard. Then, navigate to the Table of Contents, right-click, and click Update Field. You may see a dialog box; if so, click “Update entire table” and press OK.

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(You will also want to perform this step if you add modules or move them around.)

If you want to change the way text looks, you can format any piece of text any way you want. However, to make it easy, we have used styles so that you can update all the text at once.

If you are using Word 97 to 2003, start by clicking the Format menu followed by Styles and Formatting.

In Word 2007 and 2010 under the Home tab, right-click on your chosen style and click Modify. That will then produce the Modify Style options window where you can set your preferred style options.

For example, if we wanted to change our Heading 1 style, used for Module Titles, this is what we would do:

Now, we can change our formatting and it will apply to all the headings in the document.

For more information on making Word work for you, please refer to Word 2007 or 2010 Essentials by Courseware.com.

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Materials Required All of our courses use flip chart paper and markers extensively. (If you prefer, you can use a whiteboard or chalkboard instead.)

We recommend that each participant have a copy of the Training Manual, and that you review each module before training to ensure you have any special materials required. Worksheets and handouts are included within a separate activities folder and can be reproduced and used where indicated. If you would like to save paper, these worksheets are easily transferrable to a flip chart paper format, instead of having individual worksheets.

We recommend these additional materials for all workshops: 

Laptop with projector, for PowerPoint slides

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Quick Reference Sheets for students to take home

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Timer or watch (separate from your laptop)

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Masking tape

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Blank paper

Maximizing Your Training Power We have just one more thing for you before you get started. Our company is built for trainers, by trainers, so we thought we would share some of our tips with you, to help you create an engaging, unforgettable experience for your participants. 

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Make it customized. By tailoring each course to your participants, you will find that your results will increase a thousand-fold. o

Use examples, case studies, and stories that are relevant to the group.

o

Identify whether your participants are strangers or whether they work together. Tailor your approach appropriately.

o

Different people learn in different ways, so use different types of activities to balance it all out. (For example, some people learn by reading, while others learn by talking about it, while still others need a hands-on approach. For more information, we suggest Experiential Learning by David Kolb.)

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Make it fun and interactive. Most people do not enjoy sitting and listening to someone else talk for hours at a time. Make use of the tips in this book and your own experience to keep your participants engaged. Mix up the activities to include individual work, small group work, large group discussions, and mini-lectures.

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Make it relevant. Participants are much more receptive to learning if they understand why they are learning it and how they can apply it in their daily lives. Most importantly, they want to know how it will benefit them and make their lives easier. Take every opportunity to tie what you are teaching back to real life.

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Keep an open mind. Many trainers find that they learn something each time they teach a workshop. If you go into a training session with that attitude, you will find that there can be an amazing two-way flow of information between the trainer and trainees. Enjoy it, learn from it, and make the most of it in your workshops.

And now, time for the training!

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Human behavior flows from three main sources: desire, emotion, and knowledge.

Plato Module One: Getting Started Corporate behavior is an important aspect of any business. The right behavior can cause your company to sky rocket with effective productivity and reputation. Poor behavior can cause a company’s productivity and reputation to plummet. There are many different ways to influence a corporate behavior change, but the first step is to understand what behavior is. How can you change behavior if you don’t know what it is?

Housekeeping Items Take a few moments to cover basic housekeeping items. 

If you need an opening or a way to introduce the participants to each other, utilize the Icebreakers folder to begin or between breaks during the day.

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Let participants know where they can find washrooms, break facilities, and fire exits.

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Ask participants to turn off their cell phones or at least turn them to vibrate. If they must take a call, request that they do it outside.

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Take this time to encourage the group to ask questions and make this an interactive workshop.

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Write the words Respect, Confidentiality, and Practice on a piece of flip chart paper and tape it to the wall. Explain to participants that in order to get the most out of this workshop, we must all work together, listen to each other, explore new ideas, and make mistakes. After all, that’s how we learn!

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The Parking Lot Explain the concept of The Parking Lot to participants.

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The Parking Lot is a visible place where you will “park” ideas that arise which are not on the agenda, may be off topic, or are better addressed outside of the program.

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At the end of the session, we will review parked ideas and follow up, or make suggestions for your own investigation when you are back at work.

Suggestions for the trainer: 1. If you are working with a large group of participants, you may wish to nominate a recorder to park items as you are facilitating.

2. It’s a good idea to note the name of the contributor along with the parked item.

3. Items noted on the parking lot can be useful to you later as you plan future training sessions.

Workshop Objectives Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today.

At the end of this workshop, participants should be able to:     

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Understand what behavior is Understand the benefits of corporate behavior Know what type of behaviors you want to implement in your company Know how to implement corporate behaviors Know how to maintain corporate behaviors

Behavior is what a man does, not what he thinks, feels, or believes.

Emily Dickinson

Module Two: The Science of Behavior In life and business, behavior affects everything. A great corporate behavior can open the door to creating happy customers, and new customers. What exactly is behavior? In this section we will discuss what behavior is, and what facilitates behavior. By the end of this journey, you should have a good understanding of what corporate behavior is, and how to implement it in your company.

What is Behavior?

To understand how to influence the behavior of a company, you have to understand what behavior is and the science behind it. Behavior is defined as the way a person acts or behaves; anything that an organism does involving action and response to stimulation. Corporate behavior relates to a structure a company has provided for itself and employees, in order to improve the company’s effectiveness. A behavior can be developed through three major components; psychology, sociology, and anthropology.

Estimated Time

8 minutes

Topic Objective

Understanding Behavior Understanding Behavior

Topic Summary Understand what behavior is.

Materials Required

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Flipchart/board and marker

Planning Checklist

None

Recommended Activity

As a group, pick three celebrities who have famous behaviors. As a group, write down on the flipchart/board what makes those celebrities recognizable through their behavior.

Stories to Share

Share any personal or relevant stories.

Delivery Tips

Encourage everyone to participate.

Review Questions

What is behavior?

Psychology Understanding psychology is an important step in understanding how to change your corporate behavior. Basically, psychology is the study of the human mind with a major focus on behavior. With the use of psychology, it is possible to sometimes change a person’s behavior. Psychology mostly deals with emotions, personality, and perception. Psychology is like an onion, it has many layers. There are many different fields in psychology, many of which could be applied to the corporate setting. In a corporate setting, psychology would help with:      

Training / Learning Engagement / Motivation Job Satisfaction Decision Making Leadership Stress

Estimated Time

8 minutes

Topic Objective

Color Psychology Color Psychology

Topic Summary Explore psychology.

Materials Required

01-Color Psychology

Planning Checklist

None

Recommended Activity

Complete the worksheet individually.

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Stories to Share

Share any personal relevant stories.

Delivery Tips

Encourage everyone to participate.

Review Questions

What is psychology?

Sociology Sociology is the study of a society, social relationships, and institutions. Sociologists study a group, or an organization and how the people within these groups relate and interact with one another. Social psychology mixes concepts from psychology and sociology that focuses on the influences people have on one another. Sociology is an important aspect of behavior because it shows us how we relate to each other as a group.

Here are some ways sociology effects people:    

Attitude Group Processes Group Decision making Communication

Estimated Time

8 minutes

Topic Objective

Group Discussion Group Discussion

Topic Summary Discuss sociology.

Materials Required

Flipchart/board and marker

Planning Checklist

None

Recommended Activity

As a group, discuss the importance of understanding sociology. How does it affect your company?

Stories to Share

Share any personal, relevant stories.

Delivery Tips

Encourage everyone to participate.

Review Questions

What is sociology?

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Anthropology Anthropology is the study of the human race and its cultures. This relates to cultures, such as studying ancient tribes and past societies. The culture that we are raised in, affects the way we act as adults. Understanding different cultures and traditions helps make the workplace a stronger unit. Without this understanding, we are alienating those employees who may be from a different background. What does anthropology include?    

Comparative values Comparative attitudes Cultural analysis Cross Cultural analysis

Estimated Time

8 minutes

Topic Objective

Group Anthropology Discussion Group Anthropology Discussion

Topic Summary Discuss Anthropology.

Materials Required

Flipchart/board and marker

Planning Checklist

None

Recommended Activity

As a group, discuss the importance of understanding Anthropology. Discuss how a person’s culture shapes how they are as an adult.

Stories to Share

Share any personal, relevant stories.

Delivery Tips

Encourage everyone to participate.

Review Questions

What is anthropology?

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Case Study Angelica was raised in a strict household. Because of her cultural background, it was considered taboo to show a lot of emotions. She was always taught to be strong, and hide what she was feeling inside. Her mother raised her the same way she had been raised, the same way her grandmother had been raised and so forth. Angelica noticed that the way she was raised had a negative effect on her life. She was unable to express simple emotions because she had always been conditioned not to. Her co-workers thought she was a cold and uncaring person, but that just wasn’t the case.

Estimated Time

5 minutes

Topic Objective

Outline the Science of behavior case study.

Case study

Topic Summary Discuss the importance of understanding the aspects of behavior.

Materials Required

None

Planning Checklist

None

Recommended Activity

Discuss the outcome of the case study.

Stories to Share

Share any personal, relevant stories.

Delivery Tips

Encourage everyone to participate.

Review Questions

Why did Angelica’s co-workers think she was uncaring?

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Module Two: Review Questions 1. What develops behavior? a) b) c) d)

Psychology Sociology Anthropology All of the above

A behavior can be developed threw three major components; psychology, sociology, and anthropology.

2. What is corporate behavior? a) A structure a company has provided for itself and employees, in order to reduce the company’s profit margin b) A structure a company has provided for itself and employees, in order to improve the company’s effectiveness c) A structure a company has provided for itself and employees, in order to reduce the company’s effectiveness d) None of the above Corporate behavior relates to a structure a company has provided for itself and employees, in order to improve the company’s effectiveness.

3. What is psychology? a) b) c) d)

The study of the human mind The study of the human behavior in a society The study of the human behavior in a culture None of the above

Psychology is the study of the human mind with a major focus on behavior.

4. What is the definition of behavior? a) b) c) d)

The way a person dresses The way a person says things The way a person acts or behaves None of the above

Webster’s dictionary defines behavior as the way a person acts or behaves anything that an organism does involving action and response to stimulation.

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5. What is Social psychology? a) b) c) d)

The study of mental illness in a culture The mix of concepts from psychology and sociology The study of concepts from psychology None of the above

Social psychology mixes concepts from psychology and sociology that focuses on the influences people have on one another.

6. Which of the following does psychology help with in a corporate setting? a) b) c) d)

Training Stress Motivation All of the above

In a corporate setting psychology would help with: Training / Learning, Engagement / Motivation, Job Satisfaction, Decision Making, Leadership, and Stress.

7. Which is not a way that sociology affects a person? a) b) c) d)

Ability to work as an individual Attitude Communication None of the above

Here are some ways sociology effects people: Attitude, Group Processes, Group Decision making, and Communication.

8. What is sociology? a) b) c) d)

The study of a company The study of a culture The study of mental illness The study of a group and how people relate within it

Sociology is the study of a society, social relationships, and institutions. Sociologists study a group, or an organization and how the people within these groups relate and interact with one another.

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9. What does anthropology include? a) b) c) d)

Comparative values Mental illness Group dynamic None of the above

What does anthropology include? Comparative values, Comparative attitudes, Cultural analysis, and Cross Cultural analysis.

10. What is anthropology? a) b) c) d)

The study of groups of people The study of the human mind The study of cultures None of the above

Anthropology is the study of the human race and its cultures. This relates to cultures, such as studying tribes in Africa.

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If you want to change attitudes, start with a change in behavior.

William Glasser

Module Three: Benefits for Corporate Behavior There are many alternate names for corporate behavior; company culture, organizational behavior, but all basically mean the same; the collective actions and values of a company. Corporate behavior has many benefits, and those benefits are contingent upon what your company values are.

Some benefits could be reduced costs for supplies, employee engagement and motivation, or reduced absenteeism. Let’s explore some of the areas you can use to define your company values.

Employee Safety Employee safety is a huge issue in businesses, and always has been. Thanks to businesses making safety a priority and organizations like OSHA, the number of on the job accidents and deaths has been reduced significantly.

According to OSHA, in 1972 there were 10.9 employee injuries or illnesses per 100 employees. The number decreased so much that in 2011 there were 3.1 employee injuries or illnesses per 100 employees. That is over 7% difference! Even with that uplifting statistic, OSHA still states there is an average of 12 employee fatalities daily. What kind of safety values should you consider?     

Fall Prevention – Keeping areas clutter free, and taking care of spills quickly to reduce the amount of falls.

Chemical Safety- Proper use of chemicals used in the company, this can range from acids used in machinery to office cleaning solutions.

Electrical Injuries- Taking away electronics with frayed wires, using appropriate procedures when wiring electronics, and keeping properly maintained equipment.

Illness Prevention- Having employees not at work when they have a possibly contagious illness, using disinfectants, and offering flu shots.

Workplace Violence Prevention- Having a zero tolerance policy on violence and harassment.

These are just a few values to consider when developing your corporate behavior. You can cater the values to the needs of your company.

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Estimated Time

8 minutes

Topic Objective

The cost of on the job injuries.

The cost of on the job injuries.

Topic Summary Consider the costs of an on the job injury.

Materials Required

02-The cost of on the job injuries.

Planning Checklist

None

Recommended Activity

Complete the worksheet individually.

Stories to Share

Share any personal, relevant stories.

Delivery Tips

Encourage everyone to participate.

Review Questions

What is employee safety?

Conservation of Materials It costs a lot of money to run a company. A huge expenditure is supplies and materials for employee use. Supplies are a necessary expense, but a lot of supplies are wasted, broken, or stolen by employees. Having a corporate behavior that values conserving those supplies could save the company thousands of dollars. This doesn’t mean that you should make it hard for employees to obtain the materials they need to perform their job functions. It does mean that you should be monitoring usage, and deciding if the usage is excessive or not for that particular department. According to HR.com, on average each employee wastes over 1400 sheets of paper per year. That adds up to $84 per employee. How many employees do you have in your company?

Estimated Time

8 minutes

Topic Objective

Conservation Conservation

Topic Summary Discuss conservation of supplies in the company.

Materials Required

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Flipchart/board and marker

Planning Checklist

None

Recommended Activity

Discuss materials conservation as a group, make a list of ways your company can conserve supplies on the flipchart/board.

Stories to Share

Share any personal, relevant stories.

Delivery Tips

Encourage everyone to participate.

Review Questions

Are supplies a major cost in a company?

Engagement Engagement is a state in which an employee is content, committed, and involved in their job. To have an engaged employee, they must meet 3 criteria; emotional attachment, understanding, and motivation. “Emotional attachment” refers to having an emotional connection to one’s company, position, and the work he/she does. “Understanding” refers to understanding the company’s goals and values, and how they contribute to achieving those goals. The last criteria “motivation” relates to employees willing to invest effort in bettering their performance. According to a study by the Hay Group, a company can make 2.5x more revenue with engaged employees. Also, the Corporate Leadership Council found that 87% of engaged employees are less likely to leave their positions. An engaged employee works harder, and cares about the company they work for. They waste fewer materials, and generally have better customer service. Those same employees are usually motivated to develop new skills and further their careers in the company.

Estimated Time

8 minutes

Topic Objective

Employee Engagement Employee Engagement

Topic Summary Consider what employee engagement is, and how to measure it.

Materials Required

03-Are you engaged?

Planning Checklist

None

Recommended Activity

Complete the worksheet individually.

Stories to Share

Share any personal, relevant stories.

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Delivery Tips

Encourage everyone to participate.

Review Questions

What is employee engagement?

Improved Employee Performance A happy worker makes a happy company. Having a corporate behavior that promotes safety, recognition, and engagement (to name a few) creates happy employees. When an employee is content in their position, their productivity rises. Here are some ways your employees’ performance can improve:

      

Better customer service Rise in productivity More positive work atmosphere Fewer wasted resources and supplies Less absenteeism Better team work Better communication with co-workers

Estimated Time

8 minutes

Topic Objective

Employee Performance Employee Performance

Topic Summary Discuss employee performance.

Materials Required

Flipchart/board and marker

Planning Checklist

None

Recommended Activity

There are different ways to improve employee performance. As a group, make a list of what ways you could utilize in your company to improve employee performance.

Stories to Share

Share any personal, relevant stories.

Delivery Tips

Encourage everyone to participate.

Review Questions

What are the ways an employee’s performance can result in?

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Case Study Debra has been working as a custodian for the past 2 years. She started out somewhat excited about her job; she has always liked cleaning and organizing things. In the past year, she has really hated going into work. She is absent from work at least once a month, if not more. When she does come in, she does the bare minimum and usually has a poor attitude. She feels stressed out and a little hopeless when she is there.

Debra notices the change in herself, but doesn’t understand what has caused the change in her demeanor. She also notices that a lot of her co-workers have the same demeanor, and since she has started she has seen a lot of employee turnover. Many of the employees feel like their company doesn’t care about them. There is a lot of demand for large amounts of work being done very quickly, and little appreciation for those who go above and beyond the standard. She feels like she needs to find some other job soon.

Estimated Time

5 minutes

Topic Objective

Benefits of Corporate Behavior Benefits of Corporate Behavior

Topic Summary Discuss how a positive corporate behavior can affect an employee.

Materials Required

None

Planning Checklist

None

Recommended Activity

Discuss the outcome of the case study and a positive corporate behavior would have changed the outcome.

Stories to Share

Share any personal relevant stories.

Delivery Tips

Encourage everyone to participate.

Review Questions

What could Debra’s company have done to help her?

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Module Three: Review Questions 1. Which of the following is not another term for Corporate Behavior? a) b) c) d)

Corporate Safety Company Culture Organizational Behavior None of the above

There are many alternate names for corporate behavior; company culture, organizational behavior, but all basically mean the same; the collective actions and values of a company.

2. According to the text, _____ employees’ injuries or illnesses were reported per 100 employees in 2011. a) b) c) d)

2.1 10.9 3.1 8.6

According to OSHA, in 1972 there were 10.9 employee injuries or illnesses per 100 employees.

The number decreased so much that in 2011 there were 3.1 employee injuries or illnesses per 100 employees. That is over 7% difference!

3. Why was Debra so unsatisfied with her job? a) b) c) d)

She hates to clean things The corporate behavior was poor The company was too nice The manager didn’t know how to do her job

Debra was unsatisfied because the corporate behavior was poor, they were more focused on the quantity of tasks being completed rather than the quality.

4. How many employee fatalities are reported on average each day? a) b) c) d)

122 52 22 12

Even with the improvement in employee safety, OSHA states there are an average of 12 employee fatalities daily.

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5. Which of the following is not an improvement in an employee’s performance? a) b) c) d)

Better customer service Meeting the minimum requirements in productivity Less absenteeism Better team work

Here are some ways your employee’s performance can improve: Better customer service, , Rise in productivity, More positive work atmosphere, Fewer wasted resources and supplies, Less absenteeism, Better Team work and, Better communication with co-workers.

6. Engaged employees have: a) b) c) d)

Emotional attachment Understanding of company values Motivation All of the above

All of the above. To have an engaged employee they must meet 3 criteria; emotional attachment, understanding, and motivation.

7. How many sheets of paper do employees waste on average per year? a) b) c) d)

1400 5298 84 97

According to HR.com, on average each employee wastes over 1400 sheets of paper per year.

That adds up to $84 per employee.

8. Which of the following are ways to aid in workplace safety? a) b) c) d)

Proper use of cleaning supplies Keeping equipment maintained Hand washing All of the above

All of the above are examples of ways to improve workplace safety.

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9. What percentage of engaged employees are less likely to leave their positions? a) b) c) d)

85% 87% 15% 13%

According to a study by the Hay Group, a company can make 2.5x more revenue with engaged employees. Also, the Corporate Leadership Council found that 87% of engaged employees are less likely to leave their positions.

10. Which of the following is/are true about material conservation? a) b) c) d)

Supplies are a necessary expense Supervisors should monitor usage Supplies can be stolen, wasted, or broken All of the above

Supplies are a necessary expense, but a lot of supplies are wasted, broken, or stolen by employees. As a supervisor, you should be monitoring usage, and deciding if the usage is excessive or not for that particular department.

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END OF FREE PREVIEW FULL WORKSHOP AVAILABLE EXCLUSIVELY AT:

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