COREcruitment We are an international recruitment consultancy with hubs in London (UK), Vancouver (USA/Canada), Montpellier (France), Amsterdam (the Netherlands), Barcelona (Spain), Cape Town (South Africa), Dubai (UAE) and Auckland (NZ) We work on assignments across North America, Europe, Africa, the Middle East and the Far East, Asia and Oceania. Our team consist of 60 expert consultants covering all senior positions across the service industry, from hospitality and catering to retail, leisure, fitness, property/estate, FMCG, finance, marketing, human resources, facilities, QSR, venues & events and more! Our executive search team which covers all positions from leadership to executives, C-Suite, Board, ED/NED... We have a global database of over 550,000 pre-screened candidates identified from previous searches, referrals, networking, and recommendations. Robust recruitment and screening process (including psychometric tests if/when required) National and international candidate outreach. Member of multiple international trade bodies and networking groups (LGBT and Female Leadership – developing groups for minority leaders and neurodiversity). We were the first recruitment agency in the UK to be certified as LGBT+ Business Enterprise in 2022. Our goal is for one-third of our candidates to come from diverse backgrounds.
SECTORS WE COVER We are an international recruitment agency with over 60 consultants specialising in all aspects of the service industry and covering the following sectors: Private Equity
Events
I.T.
Human Resources
Venues
Systems
Finance
Food Service
Health & Safety
Executive Search
Hotels
Food Hygiene
Head Office
Luxury Travel
Care Services
Support Functions
Private Dining & Concierge
FMCG
Chefs
Food Retail
Supermarket
Restaurants
QSR
Delivery
Pubs
Facilities Management
Supply Chain
Bars
Property
Warehousing
High-end operations
Estate
Food Manufacturing
Members Clubs
Private Residences
High Net Worth
Leisure
Coworking
Interim/Project/Temporary
Fitness
Sales Tech
Non-Executive Directors
Visitors Attractions
OUR SPECIALIST POSITIONS NON-EXECUTIVE DIRECTORS Non-Executive Director Independent Director Chairperson Senior Independent Director
EXECUTIVE SEARCH Chief Executive Officer Chief Financial Officer Chief Operating Chief Information Officer Chief Marketing Officer Chief Human Resources Officer Chief Technology Officer Vice President (VP) Board Member
HEAD OFFICE Personal / Executive Assistant Office Manager / Assistant Services Manager Commercial Team Administrator Administration Assistant Business Support Coordinator Bid Writer Contracts Manager
SUPPORT FUNCTIONS Marketing Director Sales & Marketing Heads of Marketing Digital Specialist Social Media Specialist Marketing Manager Senior Sales Manager Sales Executive CRM Manager
FINANCE Chief Financial Officer Finance Director Head of Finance Financial Controller FP&A Manager Finance Manager / Assistant Finance Business Partner Finance Analyst Management Accountant Credit Controller Payroll Managers / Assistant
HUMAN RESOURCES HR Director HR Manager HR Business Partner HR Advisor People and Culture Manager Head of Training L&D Manager Training Manager Brand Trainer
TECHNOLOGY Marketing Director Customer Success Manager IT Project Manager Business Development Manager Dayforce Consultant 1st Line Support Account/Sales Manager Insights Manager Web Content Manager Graphic Designer Tech Support Analyst
FMCG Warehouse & logistics Manager Head of Purchasing Head of Sales Territory / Regional Manager Wholesale Sales Manager Commercial Director Senior Merchandiser Transport Planner Food Buyer Client Engagement Lead On-Trade Sales Manager/Controller/Executive Supply Chain Manager / Assistant Head of Production Production Manager Retail Director Grocery Sales Manager Procurement Manager Category Manager / Controller Logistics & Dispatch Manager FFE Designer
OPERATIONS Operations Director Franchise Director / Head of Franchise Franchise Business Manager Head of Operations Operations Manager Cluster / Regional / Area Manager General Manager Retail Manager Store Manager Assistant Manager
Other specialist sectors: Chefs, Restaurants, Pubs, Bars High-end & Members Clubs Leisure, Fitness, Visitors Attractions Events & Venues Food Service Hotels & Luxury Travel Private Dining & Concierge Food Retail & QSR Facilities Management Property & Estate Private Residences Coworking Sales Tech, Systems & I.T. Health & Safety Food Hygiene Care Services FMCG Supermarket Delivery Supply Chain, Warehousing Food Manufacturing High Net Worth Interim/Project/Temporary
OUR RECRUITMENT PROCESS EXTRACTING THE BRIEF
SCREENING
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COREcruitment have a multi-layered attraction method but our basic screening philosophy is very simple
Identify short, medium and long-term priorities for the business. Apply a considerable amount of time and effort in extracting a correct and comprehensive brief for each position by ensuring we thoroughly understand the details of the role and the candidate requirements
1/3 Technical Ability 1/3 Culture Fit 1/3 Motivation
REFERRALS • •
Check in office for top applicant referrals. We have a target at COREcruitment that 40% of our placed candidates will come via referrals and recommendations – good people tend to know good people. We actively incentivise candidates to put us in touch with their friends/colleagues and contacts to find a higher number of ‘passive job seekers’
The next stage of our process is by initially screening a candidate by conducting a non-vacancy specific telephone conversation. This is because the candidates we register are matched on what they want to do – rather than what they apply for – this way we can find a much better long-term fit. Upon identifying the candidate’s suitability, we then conduct a second face to face/ zoom interview which is more specific to the job at hand. During this interview not only do we present our client in the best possible light, but we feel it is important to properly brief the candidates on the vacancy and company.
ADVERTISING
CANDIDATE SUBMISSION AND CLIENT MEETINGS
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Your Account Manager will:
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While our system is our first port of call, we will also advertise roles on appropriate sites as well as utilise our highly visible social media sites. All adverts will be posted with a high level of confidentially as will be the first response. For bulk campaigns we can conduct joint branded adverts.
SEARCHING – FIRST LEVEL •
Our system is a first port of call as we have an internal pre-screened candidate database of 550,000 contacts identified COREcruitment also has access to many different external sites and social platforms that we use to search for candidates.
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present long list of candidates for priority roles within an agreed timeframe, e.g. 1 week work with the client to distil a short list for scheduled first stage meetings assist the client in the recruitment process as candidate liaison
Allowing for travel we would hope the interview process to be completed and a candidate to be identified to offer within a 4 – 6-week period. This would allow for a three-stage client recruitment process.
OFFER, NEGOTIATION AND ON-BOARDING SEARCHING - ADVANCED • •
COREcruitment will actively target candidates from competitor/target businesses. We use a variety of techniques to make these approaches and only mention a client name when a sufficient level of relationship and trust are established.
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Client will select their preferred candidate. COREcruitment will act as mediator in negotiations (the package would have been confirmed) Multiple times over the course of the recruitment process). Management of resignation and counter-offer. Onboarding and integration into business (regular contact for first six months).
A DEDICATED TEAM KRISHNAN DOYLE Founder Krishnan@corecruitment.com +447891 250 850 / +44 207 790 2666
HOLLY MAUDSLEY Head of North America Operations - Canada & USA (+1) 778-403-6474 holly@corecruitment.com
Krishnan founded COREcruitment in 2005 and has over 20 years market experience, focusing extensively across Europe, the Middle East and South America. Krishnan is CIPD qualified and an has an Advanced Diploma in professional development & organisational culture from a prominent London University.
Hospitality has always been Holly’s passion, having spent most of her professional career working in restaurants and hotels. Joining COREcruitment was a natural transition. Starting in an administrative role has allowed her to support her colleagues in their journey to help others find their perfect job, with the goal of one day progressing and recruiting herself. She is excited to be heading the North American division of the company, contributing to our mission to build and grow the business.
Areas of expertise: C-Suite, Board levels, EDs & NEDs, Investors, Advisors…
DECLAN FOYLE - Head of Hotel Recruitment – North America (+1) 778 403 6473 declan@corecruitment.com What fuels Declan passion most is making a positive impact in the industry by creating meaningful connections and fulfilling career opportunities within the world of hospitality. With almost a decade of experience in luxury hospitality, he now leads the hotel recruitment division in North America. Declan’s extensive hospitality background, combined with his strong communication and problemsolving skills, enables him to bring a diverse and insightful perspective to both the team and the clients he supports. Areas of expertise: Hotels and Golf Clubs NASTASIJA TEPSIC Recruitment Consultant- Head Office (+1) 778 403 6837 nas@corecruitment.com
DANNY O'MAHONY Head of Caribbean & Cruise Line Recruitment (+1) 778 403 6472 danny@corecruitment.com
CASSIDY MARR Recruitment Consultant - Restaurants Canada & USA (+1) 778 403 6475 Cassidy@corecruitment.com
Danny spent over five years working in the hospitality industry, which greatly supported his transition into recruitment. He finds it exciting to see the sector from a new perspective while working with the North American team
Cassidy is from the Vancouver area, where most of her previous work experience has been in administration and hospitality within local businesses. Having started her career working in fast food hospitality, she is now exploring a new sector through hospitality recruitment.
Nastasija began her recruiting career in 2022 after completing the HR Certificate program in Vancouver. In her previous role, she recruited for the light industrial and skilled trades division, gaining valuable skills and extensive experience in the recruiting process. She is someone who enjoys traveling and exploring different restaurants and concepts.
Areas of expertise: Restaurants across Canada & USA
Areas of expertise: Head office recruitment
Areas of expertise: all recruitment within the Caribbean region and for Cruise Liners worldwide. DYLAN RALEIGH Recruitment Consultant – West Coast Bars & Restaurants +1 778-403-6967 dylan@corecruitment.com
SARAH WALSH Recruitment Coordinator +1 778-403-6470 sarah@corecruitment.com
Dylan’s passion for hospitality began at 15 and led him from a local golf club to Assistant General Manager of a flagship bar and restaurant in Dublin. In 2020, he transitioned into hospitality recruitment in Ireland before moving to Vancouver, where he now helps people find their ideal roles in the bars and restaurants sector across the North American west coast.
Sarah is our recruitment coordinator for the North America office. Her role involves supporting the team in all things admin and making sure they have all the supplies they need to get them through the working day, from sourcing candidates to office support and all administration duties in between. Having grown up in a pub, she years of experience in hospitality!
Areas of expertise: Restaurants across Canada & USA
SALARY BENCHMARKING
SALARY CHECKERS
Our benchmarking process is, simply put, a case study for any given position companies, business leaders or investment houses would like to request data on.
Benchmarking studies recently executed:
Its main purposes are that of realigning internal positions to the market, re-evaluating salary packages, or used when planning new openings to offer the most competitive and attractive salaries. These are even more accurate if done either at regional or country levels, as salaries can differ from one region to another. Our data is collected from the following (but not limited) sources: o o o o o o
Own database of > 650,000 screened contacts worldwide across the service industry Direct competitors’ salary studies External international advertising boards An extensive network of international service industry experts 60 industry & field expert consultants 19+ years of industry expertise
Here are few benchmarking studies recently accomplished: USA: business structure - regional operations USA: business support functions USA: business structure The Caribbean Canada: Senior roles and support functions
California: Restaurants Cruise ships & international resorts USA: Events USA: Finance USA: Golf USA: NYC Restaurants USA: Sales
USA: Sales & Senior business levels USA: Restaurants (East Coast) USA: Restaurants (West Coast) USA: Leisure & fitness USA: East Coast Canada: Vancouver USA: West Hollywood
CASE STUDIES : General Manger for a high-tech entertainment venue The case: Hiring a top-end, highly skilled senior General Manager in Texas
Our Process:
The client:
We offer a very thorough three-step screening process where we discuss technical ability, culture fit, and motivation. Before discussing any role with a candidate, we need to understand them in more detail to make sure it’s the right fit from their end, along with the expectations of the client. We then selected a shortlist of candidates who ‘ticked all the boxes’ and presented the resume and notes from the screen call to the client.
This leisure and sports concept is an energetic, thrilling, social experience where a classic game is enjoyed in a fun, adrenalin-filled, hospitable space. Craft cocktails, beers, and sharing plates are offered, and friendly competitions among teams are encouraged! Since its launch in 2020, the co-founder of the concept has successfully opened seven locations in the UK and, at the time, announced exciting expansion plans for the US, starting with Texas! He was confident that the brand will become a staple of the local community and turned to COREcruitment to team up and assist with the recruitment at their new location. The Project We were tasked to find a General Manager who has knowledge and experience working in the local Texan market. This individual needed to have drive, be proactive, be the ‘feet on the ground,’ and represent the team for the US.
Once the team had shown interest in pursuing an interview with an individual, we would go back and introduce the company and role to the candidate, covering in detail the position’s responsibilities, goals, and expectations, as well as detail on the company culture, management team, structure, and benefits. (The order was only done this way as the role was private and confidential.)We then moved onto interviews. As the client was based in the UK, we took the lead to work around schedules and time zones to ensure a stress-free, seamless set-up of Zoom calls with various team members. Once the interview process was complete, we conducted two reference checks from the candidate’s previous managers to have on file and present to the team.
Our client wanted someone senior who had worked for multiple outlets with a growing brand and not afraid to get their hands dirty. They needed someone who had great relationships with vendors, could negotiate business confidently, and be a vital asset in the geographic expansion of the group.
The Result
This search started as a private and confidential role due to the client team wanting to strategically plan the announcement alongside a launch event in the US. We find a lot of our clients coming to us with these types of roles, which we are more than happy to cater to.
Our client was delighted to fly over the selected candidate to the new location in Texas and make the announcement of the new opening and meet the successful candidate in-person to offer them the position of General Manager!
Our Approach
We have been very excited to be a part of this process, watch this amazing company grow and succeed!
The first step was to utilize our existing contacts through our database. We used the brief to think of competitor brands and contact candidates that would suit the job requirements and role. We also have lots of success through referrals from senior clients and candidates, so even if candidates are not actively looking themselves, we are lucky enough to connect other talent and build our database. The second step was to post the job on all major job boards and of course our website where we have a large global following, ensuring the ad was kept vague enough but still enticing, keeping in mind this was a confidential role. Once a collection of eligible candidates had been put together; we call this the ‘shortlist’. The screening process could begin.
Unique selling points: events, social media & webinars EVENTS & WEBINARS We have always been passionate about bringing people together, and over the years we’ve hosted countless events, from industry networking sessions to our dedicated LGBTQ+ Group gatherings, attracting hundreds of professionals from across the sector. While 2020 prompted us to rethink how we connect, it also inspired innovation. We began hosting industryspecific webinars featuring expert guest speakers, which have now been viewed over 1.2 million times. Today, we continue to hold a wide range of events throughout the year, both in-person and online, keeping our community connected and the conversation moving forward.
SOCIAL MEDIA We will drive conversation about your company and engage new and existing target users. We enjoy an enhanced social media presence, with a strong focus on communication channels that will attract large numbers of relevant candidates, who will spread the brand by word of mouth. We have developed a comprehensive social strategy that includes the use of channels like LinkedIn, Facebook, YouTube and Instagram to engage the members of your potential talent pool.
OUR ONGOING PROJECTS: We Hospitality International Women’s Day Female leaders interview series Black History Month event and interviews CORE Female Business Leaders Networking Events CORE LGBTQIA+ Networking Events and interview series Lesbian Visibility Week interview series and events Business Leaders (worldwide) series of interviews
Unique selling points: diversity, equality & inclusion DE&I is something that is very close to our hearts at COREcruitment. We are very proactive in supporting and encouraging applications from minority groups. We have partnered and organised events with organisations and personalities such as: Albert Kennedy Trust (akt) Pride London (Krishnan Doyle is an advisor) UK Black Pride BIH – Be Inclusive Hospitality Linda Riley, Publisher at DIVA Magazine Keegan Hirst Mark Foster Lady Phyll Nancy Kelley Stonewall Diversity Role Models the Barbican Centre The RSA Merlin Entertainment the National Theatre Consultants at COREcruitment have had unconscious bias training and have taken part in workshops to look at how to strengthen their candidate pools. We have an internal target that 25% of our shortlists for senior management searches will come from minority groups.
We focus around four key points and culture: A GLOBAL MINDSET DIVERSITY OF TALENT INCLUSION EQUALITY
COREcruitment DE&I pillars: Ambition Mission Identical opportunities A clear approach Commitments Responsibility Follow-up
OUR CLIENTS
CONTACTS
+44 (0) 207 790 2666
UNITED KINGDOM
COREcruitment Limited, 8 Nile Street, London, N1 7RF
USA/CANADA
COREcruitment Canada Ltd, Unit 403 – 55 East Cordova Street, Vancouver, BC V6A OA5
NETHERLANDS
COREcruitment B.V., Spuistraat 107A, Amsterdam, 1012 SV
SPAIN
Plaça Ramon Berenguer el Gran 2, Esc. D. Àtic., 08002 Barcelona, Spain
+34 800 300 116
SOUTH AFRICA
COREcruitment South Africa, Cape Town
+27 21 486 7747
MIDDLE EAST
Jaded Panada FZCO & Jaded Panda FZCO t/a COREcruitment Ltd, IFZA Business Park, DDP, Dubai, UAE
+971 85 552 2590
ASIA-PACIFIC
Auckland, New Zealand
+64 22 515 1408
+1 718 530 1186 +31 (0) 20 262 0088