NORTH AMERICA - Presentation by COREcruitment

COREcruitment

We are an international recruitment consultancy with hubs in London (UK), Vancouver (USA/Canada), Montpellier (France), Amsterdam (the Netherlands), Barcelona (Spain), Cape Town (South Africa), Dubai (UAE) and Auckland (NZ)

We work on assignments across North America, Europe, Africa, the Middle East and the Far East, Asia and Oceania.

Our team consist of 60 expert consultants covering all senior positions across the service industry, from hospitality and catering to retail, leisure, ﬁtness, property/estate, FMCG, ﬁnance, marketing, human resources, facilities, QSR, venues & events and more!

Our executive search team which covers all positions from leadership to executives, C-Suite, Board, ED/NED...

We have a global database of over 550,000 pre-screened candidates identiﬁed from previous searches, referrals, networking, and recommendations.

Robust recruitment and screening process (including psychometric tests if/when required)

National and international candidate outreach.

Member of multiple international trade bodies and networking groups (LGBT and Female Leadership – developing groups for minority leaders and neurodiversity). We were the ﬁrst recruitment agency in the UK to be certiﬁed as LGBT+ Business Enterprise in 2022.

Our goal is for one-third of our candidates to come from diverse backgrounds.

SECTORS WE COVER

We are an international recruitment agency with over 60 consultants specialising in all aspects of the service industry and covering the following sectors:

Private Equity

Human Resources

Finance

Executive Search

Head Office

Support Functions

Chefs

Restaurants

Pubs

Bars

High-end operations

Members Clubs

Leisure

Fitness

Visitors Attractions

Events

Venues

Food Service

Hotels

Luxury Travel

Private Dining & Concierge

Food Retail

QSR

Facilities Management

Property

Estate

Private Residences

Coworking

Sales Tech

Health & Safety

Food Hygiene

Care Services

FMCG

Supermarket

Delivery

Supply Chain

Warehousing

Food Manufacturing

High Net Worth

Interim/Project/Temporary

Non-Executive Directors

OUR SPECIALIST POSITIONS

NON-EXECUTIVE DIRECTORS

Non-Executive Director

Independent Director

Chairperson

Senior Independent Director

EXECUTIVE SEARCH

Chief Executive Officer

Chief Financial Officer

Chief Operating

Chief Information Officer

Chief Marketing Officer

Chief Human Resources Officer

Chief Technology Officer

Vice President (VP)

Board Member

HEAD OFFICE

Personal / Executive Assistant

Office Manager / Assistant

Services Manager

Commercial Team Administrator

Administration Assistant

Business Support Coordinator

Bid Writer

Contracts Manager

SUPPORT FUNCTIONS

Marketing Director

Sales & Marketing

Heads of Marketing

Digital Specialist

Social Media Specialist

Marketing Manager

Senior Sales Manager

Sales Executive

CRM Manager

FINANCE

Chief Financial Officer

Finance Director

Head of Finance

Financial Controller

FP&A Manager

Finance Manager / Assistant

Finance Business Partner

Finance Analyst

Management Accountant

Credit Controller

Payroll Managers / Assistant

HUMAN RESOURCES

HR Director

HR Manager

HR Business Partner

HR Advisor

People and Culture Manager

Head of Training

L&D Manager

Training Manager

Brand Trainer

TECHNOLOGY

Marketing Director

Customer Success Manager

IT Project Manager

Business Development Manager

Dayforce Consultant

1st Line Support

Account/Sales Manager

Insights Manager

Web Content Manager

Graphic Designer

Tech Support

Analyst

FMCG

Warehouse & logistics Manager

Head of Purchasing

Head of Sales

Territory / Regional Manager

Wholesale Sales Manager

Commercial Director

Senior Merchandiser

Transport Planner

Food Buyer

Client Engagement Lead

On-Trade Sales Manager/Controller/Executive

Supply Chain Manager / Assistant

Head of Production

Production Manager

Retail Director

Grocery Sales Manager

Procurement Manager

Category Manager / Controller

Logistics & Dispatch Manager

FFE Designer

OPERATIONS

Operations Director

Franchise Director / Head of Franchise

Franchise Business Manager

Head of Operations

Operations Manager

Cluster / Regional / Area Manager

General Manager

Retail Manager

Store Manager

Assistant Manager

Other specialist sectors:

Chefs, Restaurants, Pubs, Bars

High-end & Members Clubs

Leisure, Fitness, Visitors Attractions

Events & Venues

Food Service

Hotels & Luxury Travel

Private Dining & Concierge

Food Retail & QSR

Facilities Management

Property & Estate

Private Residences

Coworking

Sales Tech, Systems & I.T.

Health & Safety

Food Hygiene

Care Services

FMCG

Supermarket

Delivery

Supply Chain, Warehousing

Food Manufacturing

High Net Worth

Interim/Project/Temporary

OUR RECRUITMENT PROCESS

EXTRACTING THE BRIEF

• Identify short, medium and long-term priorities for the business.

• Apply a considerable amount of time and effort in extracting a correct and comprehensive brief for each position by ensuring we thoroughly understand the details of the role and the candidate requirements

REFERRALS

• Check in office for top applicant referrals. We have a target at COREcruitment that 40% of our placed candidates will come via referrals and recommendations – good people tend to know good people.

• We actively incentivise candidates to put us in touch with their friends/colleagues and contacts to ﬁnd a higher number of ‘passive job seekers’

ADVERTISING

• While our system is our ﬁrst port of call, we will also advertise roles on appropriate sites as well as utilise our highly visible social media sites.

• All adverts will be posted with a high level of conﬁdentially as will be the ﬁrst response.

• For bulk campaigns we can conduct joint branded adverts.

SEARCHING – FIRST LEVEL

• Our system is a ﬁrst port of call as we have an internal pre-screened candidate database of 550, 000 contacts identiﬁed COREcruitment also has access to many different external sites and social platforms that we use to search for candidates.

SEARCHING - ADVANCED

• COREcruitment will actively target candidates from competitor/target businesses.

• We use a variety of techniques to make these approaches and only mention a client name when a sufficient level of relationship and trust are established.

SCREENING

COREcruitment have a multi-layered attraction method but our basic screening philosophy is very simple

1/3 Technical Ability

1/3 Culture Fit

1/3 Motivation

The next stage of our process is by initially screening a candidate by conducting a non-vacancy specific telephone conversation. This is because the candidates we register are matched on what they want to do –rather than what they apply for – this way we can find a much better long-term fit.

Upon identifying the candidate’s suitability, we then conduct a second face to face/ zoom interview which is more speciﬁc to the job at hand. During this interview not only do we present our client in the best possible light, but we feel it is important to properly brief the candidates on the vacancy and company.

CANDIDATE SUBMISSION AND CLIENT MEETINGS

Your Account Manager will:

• present long list of candidates for priority roles within an agreed timeframe, e.g. 1 week

• work with the client to distil a short list for scheduled first stage meetings

• assist the client in the recruitment process as candidate liaison

Allowing for travel we would hope the interview process to be completed and a candidate to be identified to offer within a 4 – 6-week period. This would allow for a three-stage client recruitment process.

OFFER, NEGOTIATION AND ON-BOARDING

• Client will select their preferred candidate.

• COREcruitment will act as mediator in negotiations (the package would have been conﬁrmed)

• Multiple times over the course of the recruitment process).

• Management of resignation and counter-offer.

• Onboarding and integration into business (regular contact for ﬁrst six months).

A DEDICATED TEAM

KRISHNAN DOYLE

Founder

Krishnan@corecruitment.com

+447891 250 850 / +44 207 790 2666

Krishnan founded COREcruitment in 2005 and has over 20 years market experience, focusing extensively across Europe, the Middle East and South America. Krishnan is CIPD qualiﬁed and an has an Advanced Diploma in professional development & organisational culture from a prominent London University.

Areas of expertise: C-Suite, Board levels, EDs & NEDs, Investors, Advisors…

DANNY O'MAHONY

Head of Caribbean & Cruise Line Recruitment (+1) 778 403 6472

danny@corecruitment.com

Danny spent over five years working in the hospitality industry, which greatly supported his transition into recruitment. He finds it exciting to see the sector from a new perspective while working with the North American team

Areas of expertise: all recruitment within the Caribbean region and for Cruise Liners worldwide.

DYLAN RALEIGH

HOLLY MAUDSLEY

Head of North America Operations - Canada & USA (+1) 778-403-6474

holly@corecruitment.com

Hospitality has always been Holly’s passion, having spent most of her professional career working in restaurants and hotels. Joining COREcruitment was a natural transition. Starting in an administrative role has allowed her to support her colleagues in their journey to help others find their perfect job, with the goal of one day progressing and recruiting herself. She is excited to be heading the North American division of the company, contributing to our mission to build and grow the business.

CASSIDY MARR

Recruitment Consultant - Restaurants Canada & USA (+1) 778 403 6475

Cassidy@corecruitment.com

Cassidy is from the Vancouver area, where most of her previous work experience has been in administration and hospitality within local businesses. Having started her career working in fast food hospitality, she is now exploring a new sector through hospitality recruitment.

Areas of expertise: Restaurants across Canada & USA

DECLAN FOYLE - Head of Hotel Recruitment – North America

(+1) 778 403 6473

declan@corecruitment.com

What fuels Declan passion most is making a positive impact in the industry by creating meaningful connections and fulfilling career opportunities within the world of hospitality. With almost a decade of experience in luxury hospitality, he now leads the hotel recruitment division in North America. Declan’s extensive hospitality background, combined with his strong communication and problemsolving skills, enables him to bring a diverse and insightful perspective to both the team and the clients he supports.

Areas of expertise: Hotels and Golf Clubs

NASTASIJA TEPSIC

Recruitment Consultant- Head Office (+1) 778 403 6837

nas@corecruitment.com

Nastasija began her recruiting career in 2022 after completing the HR Certificate program in Vancouver. In her previous role, she recruited for the light industrial and skilled trades division, gaining valuable skills and extensive experience in the recruiting process. She is someone who enjoys traveling and exploring different restaurants and concepts.

Areas of expertise: Head office recruitment

SARAH WALSH

Recruitment Consultant – West Coast Bars & Restaurants

+1 778-403-6967

dylan@corecruitment.com

Dylan’s passion for hospitality began at 15 and led him from a local golf club to Assistant General Manager of a flagship bar and restaurant in Dublin. In 2020, he transitioned into hospitality recruitment in Ireland before moving to Vancouver, where he now helps people find their ideal roles in the bars and restaurants sector across the North American west coast.

Areas of expertise: Restaurants across Canada & USA

Recruitment Coordinator

+1 778-403-6470

sarah@corecruitment.com

Sarah is our recruitment coordinator for the North America office. Her role involves supporting the team in all things admin and making sure they have all the supplies they need to get them through the working day, from sourcing candidates to office support and all administration duties in between. Having grown up in a pub, she years of experience in hospitality!

SALARY BENCHMARKING SALARY CHECKERS

Our benchmarking process is, simply put, a case study for any given position companies, business leaders or investment houses would like to request data on.

Its main purposes are that of realigning internal positions to the market, re-evaluating salary packages, or used when planning new openings to offer the most competitive and attractive salaries.

These are even more accurate if done either at regional or country levels, as salaries can differ from one region to another.

Our data is collected from the following (but not limited) sources:

o Own database of > 650,000 screened contacts worldwide across the service industry

o Direct competitors’ salary studies

o External international advertising boards

o An extensive network of international service industry experts

o 60 industry & ﬁeld expert consultants

o 19+ years of industry expertise

Here are few benchmarking studies recently accomplished:

USA: business structure - regional operations

USA: business support functions

USA: business structure

The Caribbean

Canada: Senior roles and support functions

Benchmarking studies recently executed:

California: Restaurants

Cruise ships & international resorts

USA: Events

USA: Finance

USA: Golf

USA: NYC Restaurants

USA: Sales

USA: Sales & Senior business levels

USA: Restaurants (East Coast)

USA: Restaurants (West Coast)

USA: Leisure & ﬁtness

USA: East Coast

Canada: Vancouver

USA: West Hollywood

CASE STUDIES : General Manger for a high-tech entertainment venue

The case: Hiring a top-end, highly skilled senior General Manager in Texas

The client:

This leisure and sports concept is an energetic, thrilling, social experience where a classic game is enjoyed in a fun, adrenalin-ﬁlled, hospitable space. Craft cocktails, beers, and sharing plates are offered, and friendly competitions among teams are encouraged! Since its launch in 2020, the co-founder of the concept has successfully opened seven locations in the UK and, at the time, announced exciting expansion plans for the US, starting with Texas! He was conﬁdent that the brand will become a staple of the local community and turned to COREcruitment to team up and assist with the recruitment at their new location.

The Project

We were tasked to ﬁnd a General Manager who has knowledge and experience working in the local Texan market. This individual needed to have drive, be proactive, be the ‘feet on the ground,’ and represent the team for the US.

Our client wanted someone senior who had worked for multiple outlets with a growing brand and not afraid to get their hands dirty. They needed someone who had great relationships with vendors, could negotiate business conﬁdently, and be a vital asset in the geographic expansion of the group.

This search started as a private and conﬁdential role due to the client team wanting to strategically plan the announcement alongside a launch event in the US. We ﬁnd a lot of our clients coming to us with these types of roles, which we are more than happy to cater to.

Our Approach

The ﬁrst step was to utilize our existing contacts through our database. We used the brief to think of competitor brands and contact candidates that would suit the job requirements and role. We also have lots of success through referrals from senior clients and candidates, so even if candidates are not actively looking themselves, we are lucky enough to connect other talent and build our database.

The second step was to post the job on all major job boards and of course our website where we have a large global following, ensuring the ad was kept vague enough but still enticing, keeping in mind this was a conﬁdential role. Once a collection of eligible candidates had been put together; we call this the ‘shortlist’. The screening process could begin.

Our Process:

We offer a very thorough three-step screening process where we discuss technical ability, culture fit, and motivation. Before discussing any role with a candidate, we need to understand them in more detail to make sure it’s the right fit from their end, along with the expectations of the client. We then selected a shortlist of candidates who ‘ticked all the boxes’ and presented the resume and notes from the screen call to the client.

Once the team had shown interest in pursuing an interview with an individual, we would go back and introduce the company and role to the candidate, covering in detail the position’s responsibilities, goals, and expectations, as well as detail on the company culture, management team, structure, and benefits. (The order was only done this way as the role was private and confidential.)We then moved onto interviews.

As the client was based in the UK, we took the lead to work around schedules and time zones to ensure a stress-free, seamless set-up of Zoom calls with various team members. Once the interview process was complete, we conducted two reference checks from the candidate’s previous managers to have on file and present to the team.

The Result

Our client was delighted to fly over the selected candidate to the new location in Texas and make the announcement of the new opening and meet the successful candidate in-person to offer them the position of General Manager!

We have been very excited to be a part of this process, watch this amazing company grow and succeed!

Unique selling points: events, social media & webinars

EVENTS & WEBINARS

We have always been passionate about bringing people together, and over the years we’ve hosted countless events, from industry networking sessions to our dedicated LGBTQ+ Group gatherings, attracting hundreds of professionals from across the sector. While 2020 prompted us to rethink how we connect, it also inspired innovation. We began hosting industryspecific webinars featuring expert guest speakers, which have now been viewed over 1.2 million times.

Today, we continue to hold a wide range of events throughout the year, both in-person and online, keeping our community connected and the conversation moving forward.

SOCIAL MEDIA

We will drive conversation about your company and engage new and existing target users. We enjoy an enhanced social media presence, with a strong focus on communication channels that will attract large numbers of relevant candidates, who will spread the brand by word of mouth.

We have developed a comprehensive social strategy that includes the use of channels like LinkedIn, Facebook, YouTube and Instagram to engage the members of your potential talent pool.