Performance Measures Public Works Strategic Priority: CustomerͲInvolved Government Directional Statement: The City will focus its financial and human resources on the areas most important to its customers: safety, education,aesthetics, and business development Measurement Type: Effectiveness FY 2011 FY 2012 FY 2010 Measure: Goal Actual Goal Actual Goal Actual 1) Department’s overall quality service rating (Resident Survey) 2) Number of complaints from residential customers about Waste Management per 10,000 pickups — n/a 93% 93% — — 93% <6 1.82 <6 2.27 <6 1.3 <6 Strategic Priority: CustomerͲInvolved Government Directional Statement: The City will focus its financial and human resources on the areas most important to its customers: safety, education,aesthetics, and business development Measurement Type: Efficiency FY 2011 FY 2012 FY 2010 Measure: Goal Actual Goal Actual Goal Actual 3)Availability rate of all vehicles/equipment for all departments 4) Complete routine Facilities work orders within 15 working days 92% of the time 5) Custodial services expenditures per square foot 6) Percent of hydrants out of service more than 20 days 7) Pot hole repair response time 8) Operating costs per lane mile for street sweeping FY 2013 Goal FY 2013 Goal 92% 98% 90% 97% 92% 97% 92% 92% $1.50 <1% 3 days $30 99% $1.19 0% 2 day $30 90% $1.58 <1% 3 days $30 98% $1.24 0% 2 days $30 92% $1.61 <1% 3 days $30 97% $1.24 0% 1.5 days $30 96% $1.61 <1% 3 days $30 Strategic Priority: Neighborhood and Environmental Sustainability Directional Statement: Preserve, rejuvenate, and revitalize the aesthetics of the City through proactive maintenance of City parks, medians, and infrastructure Measurement Type: Workload FY 2011 FY 2012 FY 2010 FY 2013 Measure: Goal Actual Goal Actual Goal Actual Goal 9) Percent of Streets Division’s available staff hours for preventive maintenance of City infrastructure 25% 41% 35% 31% 30% 29% 25% Strategic Priority: Neighborhood and Environmental Sustainability Directional Statement: Advocate for conserving our limited water resources by educating citizens about water quality and conservation practices Measurement Type: Demand FY 2011 FY 2012 FY 2010 FY 2013 Measure: Goal Actual Goal Actual Goal Actual Goal 10) Average less than 9.79 mgd of wastewater flow on a quarterly basis <9.79 8.58 <9.79 6.9 <9.79 8.58 <9.79 105 89.3 100 94 100 93 100 11) Water usage per capita (for Coral Springs Water District) gal/day gal/day gal/day gal/day gal/day gal/day gal/day 12) Percent of "unaccounted for" water <10% 4.7% <10% 8.5% <10% 9.23% <10% City of Coral Springs, Florida 199