What should I do if my Hotmail account is blocked? In recent years, the Hotmail/Windows Live services have been expanded by Microsoft to add an impressive variety of browser-based services. You would think this is a pretty good thing with so many free features. However, when your account is blocked, what happens to your emails and data? Don't worry, you are not the first one whose Hotmail account is blocked. A significant proportion of Hotmail users complain of getting their accounts blocked. To unblock your account follow these steps: Step 1: To recover your account, first of all, go to the reset password page and reset your password.