Page 1

Jan/Feb 2014

Guernsey’s own

Miss Money Penny

hammer time

ftp misunderstood?

retail in good shape?

A look behind the scenes at one of the island’s auction houses and how a 40-year-old business has had to move with the times

States treasurer Bethan Haines talks about the States’ Financial Transformation Programme and we find out about the lady who signs the bank notes

We talk to the retail group chairman about the new retail strategy, its 31 recommendations and what happens next

G U E R N S E Y ’ S







Happy New Year and a happy new Contact magazine!

Chamber has continued to prosper in 2013, and its membership now represents well over half of the private sector workforce in the island. Most notable is the growth in membership from ‘private’ members. Typically, these are experienced professionals, often working alone, who want to contribute to the economic development and welfare of the island. Chamber provides the perfect ‘one stop’ business forum for delivering advice, networking, marketing opportunities and exchange of knowledge, for the benefit of all. That is our overall aim. During 2013, we arranged 14 seminars, more than ever before, from events as diverse as hosting the Malaysian Ambassador to the UK to the Disability Inclusion Strategy seminar. In the last quarter we held two full day business seminars. First, The Small Business Day which addressed the needs and requirements of small businesses, and secondly the Creative Industries Day event, which highlighted the development of, and opportunities for, the creative industries in Guernsey. In the first quarter of 2014 we will be hosting a Technology Day, with a tremendous cast of nationally acclaimed speakers, which will be held at Castle Cornet. I am looking forward to seeing how the juxtaposition of our history interplays with opportunities for our future. These are exciting times, as we continue to strive for ways to diversify our economy further, as well as sow the seeds for the next generation of new businesses! The States of Deliberation has settled down after its first full year in office and pleasingly is showing signs of being able to make tough decisions. Decisions will likely become tougher still in 2014 as the States moves to consider more fully, the impact that demographic change will have on its finances. While strong discipline will be required in keeping the FTP on course, the forthcoming debates on Pensions, Tax and Benefits will prove how resolute we are in terms of our ability to address the ‘elephants in the room’. These debates will define the direction, as well as the long-term health of our economy. One senses that we could be approaching a defining moment in our history…

Editor Trish Grover Advertising Sales Julie Todd Design & Production Mojoe

The flat performance of Guernsey’s economy over the past few years may give a foretaste of what is to come. Creditable though this performance may be in the context of most other developed jurisdictions, the changes within the economy do give some causes for concern. The notion of ‘paddling harder to stay still’ is symptomatic of this change, as can be seen in certain sectors of our key industries, where thinning out of higher level positions and re-deployment into lower level positions is starting to become endemic. While this is not manifesting itself in any significant rise in unemployment, it is clear that there is likely to be a negative impact on productivity and ultimately even living standards. Aside from the big theme of financial discipline, I believe our future could well be defined by investment in infrastructure, both in terms of communications, transport, tourism, and of energy security. These will be strong themes within Chamber in 2014. You will see that Contact has a new refreshed look and feel. I am delighted to announce that we have appointed new publishers – Collaborate Communications – to produce the magazine and this is the first issue under their guardianship. There are some great new features as well as some ‘old favourites’ that I am sure you will enjoy; plus insightful interviews, articles and opinions on issues facing the local business community all of which combine to make an engaging read! If you wish to participate in the magazine or have news or ideas, please contact Collaborate Communications. Finally, I cannot let the opportunity pass to thank once again the Chamber office team for its continued dedication to the tasks at hand, and also the Council and its varied sub-committees for the huge amount of time members selflessly set aside, to further the interests of business and the economic health of the island Rupert Dorey President

Contact is produced six times a year by Collaborate Communications.

Contact is published by Collaborate Communications.

To receive Contact magazine call Julie Todd on: communications 01481 715 222 or email:

editorial content from external contributors which

Copyright 2014. All rights reserved. Any reproduction without permission is prohibited. Contact contains does not necessarily reflect the views of the publishers. Contact does not accept or respond to unsolicited manuscripts and photographs. The publishers do not accept responsibility for errors in advertisements or third party offers.

@collaborateCI 3




Bethan Haines

Fighting for position

Guernsey’s own Miss Money Penny

With James Arklie



42 If I were in charge With Horace Camp

Contents 6 Business news 10 Chamber news 15 Guernsey’s own Miss Money Penny 20 HR & training 32 Fighting for position 39 Focus on retail 42 If I were in charge

Grumpy old (wo)man With Jane St Pier

All in a day’s work

45 Young Business Group

It’s hammer time with James Bridges of Martel Maides Auctioneers

46 New Chamber members 50 Business in the community 53 Grumpy old (wo)man 56 All in a day’s work 60 Directory

CONTRIBUTORS Zoe Ash - writer

Simon Boucher - photographer

James Arklie - writer

John O’Neill - photographer

Gemma Long - writer

Chris George - photographer

Angela Mc Cafferty- sales




Channel Islands Aircraft Registry takes off Officially opened on December 9th, The Channel Islands Aircraft Registry – 2-Reg – presented five certificates of registration on day one.

A real example of a public/private partnership, the registry is being operated under an agreement between the States and SGI Guernsey Ltd, a subsidiary of SGI Aviation, and its parent, the Seabury Group. With an objective of around 70 registrations in its first year, the registry is seen to be a valuable additional means of engaging with the global market place and a potential revenue stream for the island in the mid to long term.

After many months of hard work, planning and preparation, Director of Civil Aviation in the Channel Islands Fergus Woods said he was both relieved and proud that everyone’s efforts had culminated in a successful registry launch.

Aircraft registrations will bear the nationality mark ‘2’ followed by four letters, allowing for personalised registration marks (one of the first day’s registrations was 2-OFUS).

Collas Crill opens London Office

Collas Crill’s London office is its second outside the Channel Islands. In 2011 Collas Crill was the first firm to offer Channel Islands law from Singapore.

Collas Crill has expanded its London office to provide international legal advice direct to the financial services, private wealth and e-gaming markets in the capital.

Managing partner Jason Romer said:

Two senior lawyers from the firm now work from the Bishopsgate office, bringing specific offshore legal expertise to supplement the firm’s relationship management function in the UK. 6

‘We are placing specialist lawyers closer to our key clients and intermediaries in London as we continue to expand our international business. This allows us to respond even more rapidly to client needs, particularly where face-to-face discussions are required, and to work more closely with London firms

Much work is yet to be done to develop the 2-Reg brand in a relatively crowded market place but confidence is high that Guernsey can once again rise to the challenge and punch above its weight on the global stage. Potential VAT benefits and anonymity of ownership are seen to be two of the attractions of the Channel Islands Aircraft Registry; but the highly personalised service that will be on offer is seen as one of the keys to success. To illustrate its long-term commitment to Guernsey, SGI is pledging to donate £500 to Channel Islands Air Search for every selected registration made until the end of February.

doing business in Asia through our office in Singapore.’ Consultant Edward Stone, a specialist in trusts and foundations, has moved to the London office to work closely with those clients and their advisers to make both Guernsey and Jersey’s fiduciary structuring immediately accessible. He is joined by Susan O’Leary, a senior associate in Collas Crill’s corporate team, who works on a range of investment funds, banking and financial services matters and has a particular focus on e-commerce and e-gaming.


State Street named Channel Islands’ Fund Administrator of the Year 2013 State Street was named Channel Islands’ Fund Administrator of the Year for the second consecutive year at the Custody Risk European Awards 2013. In total, State Street picked up six awards, including Private Equity Administrator and Real Estate Administrator of the Year, both of which also directly recognise the high quality alternative fund administration work undertaken in the Channel Islands. Acknowledged as one of the major awards in the securities servicing industry, winners of the Custody Risk European Awards are elected by a highly experienced, independent judging panel. The awards aim to identify the best companies in custody, fund administration and technology across Europe. In winning the Channel Islands fund administration award, State Street was selected ahead of two other short listed firms. Phil McGowan, senior managing director of State Street’s Private Equity and Real Estate Fund Administration and Corporate Administration Services in Europe, said: ‘We are delighted both to retain the Channel Islands fund administration title and for the quality of the specialist private equity and real estate services we provide, together with the wider State Street business in Europe, to be recognised.’

Chinese relationships strengthened Guernsey continued to forge relations with China during a visit by island representatives to Beijing and Shanghai late last year. As the island seeks to develop new markets for its financial services industry, China is seen to have significant potential as Fiona Le Poidevin, chief executive of Guernsey Finance explained: ‘We had an extremely productive week in China, cementing our relationships with previous contacts and creating new ones across Beijing and Shanghai. ‘The trip was also very timely as changes in China, such as the pilot free trade zone in Shanghai and further liberalisation of the Chinese economic system in general, are presenting increased opportunities for inward and outward investment. This is something Guernsey is perfectly placed to take advantage of as a leading international finance centre that can act as a gateway between China and the wider capital markets.’ The Guernsey visit followed closely a trip by UK Chancellor George Osbourne and preceded last month’s trade mission to China by David Cameron and over 100 British business leaders.

As China continues its economic reform there are clear opportunities arising to cultivate closer trade relationships. As David Cameron himself said during one of his presentations during his visit: ‘I see China’s rise as an opportunity not just for the people of this country but for Britain and the world.’ During meetings, Guernsey was praised by Chinese officials for its ‘great achievements in financial regulation and development’ - an endorsement that chief minister Deputy Peter Harwood welcomed: ‘To receive this endorsement is very welcome. It reaffirms the strong relationship the Island has developed over time with the Vice Mayor [of Shanghai] since he first visited Guernsey in 2008, shortly after we opened our representative office in Shanghai at the end of 2007. ‘As well as recognising our achievements in financial regulation and development, the Vice Mayor also reiterated that Guernsey and China have shared great cooperation with each other in recent years. This relationship is something we are both eager to build on in the future, particularly at a time when Shanghai has taken the decision to establish a pilot free trade zone in the city. The pilot free trade zone formed a major part of our discussions and presents a great opportunity for Guernsey businesses.’



A month to go... The Guernsey Awards for Achievement Gala Awards Evening is only a month away, and for the shortlisted organisations there is nothing further to do but wait. Having been shortlisted by the category judging panels (from a total of 36 entries), based on written submissions, they have since been through the presentation process and now await the final decision. The big night is on Thursday 6 February with world-renowned economist and award-winning journalist and broadcaster Tim Harford as guest speaker. Described as a ‘serious’ economist, Tim is just as renowned

A first for the Channel Islands Over 60 people from the local business community attended the recent launch of Sapphire Underwriters – the first company with specific expertise in underwriting financial lines in the Channel Islands.


for his long-running columns in the FT, ‘Undercover Economist’ which reveals the economic ideas behind everyday experiences, with often tongue-in-cheek answers to readers’ problems, while a new column, ‘Since You Asked’, offers a sceptical look at the news of the week. The gala event has developed a reputation for attracting the highest calibre of guest speakers and Tim will undoubtedly continue the tradition delivering a thought-provoking and engaging presentation.

Healthspan Marketing Award Male Uprising in Guernsey (MUG) Thebestof Guernsey BWCI Innovation Award Fusion Leisure Ltd Quintessential Relocation Consultants Storm Force Fitness Natwest Best New Business

The shortlists

Avenue Clinic IBZ.TV Ltd Quintessential Relocation Consultants Storm Force Fitness

Guernsey Business of the Year

Condor Employer of the Year

Asset Risk Consultants Crowd Media Waitrose

Investec Bank Ipes Waitrose

Recognising the gap in the local market Nigel Brand, Director, says that being based within the business community which Sapphire serves, and being available to local brokers and clients ‘at the drop of a hat’, will enable the company to deliver first rate service. The launch was held at the newly opened Crown Club at the OGH – with a bespoke Sapphire cocktail created specifically for the event.


Extra funding for Guernsey Finance a unanimous decision Guernsey Finance begins 2014 with additional funding approved by the States in December.

Jim Gilligan, chairman of Guernsey Finance, said: ‘We are delighted that the States has made this unanimous decision which demonstrates its clear support for the finance industry in general and Guernsey Finance in particular. These proposals have been more than a year in the making and so it is good to know that we can now further enhance our efforts to develop streams of business from new markets. ‘However, it will not be a quick fix and there is much work to be done if we are to ensure that Guernsey keeps pace with the competition. This funding is only for the next three years so we will continue to work closely with the Commerce and Employment Department in the hope that at least this level of investment from Government will continue in the future.

States Members were unanimous in approving the Commerce and Employment’s request for £900,000 from the Strategic Development Fund for Guernsey Finance which will be spent over the next three years supporting the development of new markets for the island’s finance industry.

JTC Group continues to expand in Guernsey

‘The finance industry remains the key driver of the Guernsey economy and not only does it help sustain other service industries such as restaurants, hotels, taxis and retail but it also – through individual and corporate taxation – helps to fund our public services such as health and education. Therefore, the decision to further invest in promoting Guernsey’s finance industry internationally is one which is for the long-term benefit of all our future living standards.’

JTC Group (JTC) has acquired the fund administration business of the Guernsey based Anson Group. Anson Fund Managers Limited represents over £11.5 billion in funds under administration and specialises in providing a wide range of support services to companies and funds. Its clients include trading companies, open ended and closed ended funds and unit trusts, investment companies and limited partnerships, many of which are listed on stock exchanges such as the LSE, Euronext and AIM. In addition to working for many London listed companies including FTSE 350 members, it acts for a third of companies listed on the London Specialist Funds Market and it is Company Secretary and Administrator to Guernsey’s largest protected cell company business.

Guernsey Finance received a total of £1.181 million in funding in 2013, comprising a grant of £800,000 from the Commerce and Employment Department and £381,000 raised from a compulsory levy on regulated financial services firms and voluntary contributions from the accountancy sector. Fiona Le Poidevin, chief executive of Guernsey Finance, commented: ‘The lasting effects of the global financial crisis mean that today we are experiencing a much tougher environment for attracting business, especially from our traditional introducer jurisdictions. This is something that has already been recognised by our competitors and so it is important that Guernsey has responded by investing now and ensuring that we are well positioned going forward, particularly within the emerging markets which are the source of much new private and corporate wealth. ‘The extra funding is a one-off payment and while it is still somewhat below the levels of investment being made by similar jurisdictions on a permanent basis, we are confident that we are heading in the right direction. It will allow us to better protect our share of business from traditional introducer jurisdictions, while also developing new markets for the long-term sustainability of our finance industry.’

AFML’s 22 staff employed in the Guernsey and UK offices will continue to work for JTC and those in Guernsey will be moving to JTC’s premises in St Peter Port. Nigel Le Quesne, JTC Group chief executive and chairman, commented: ‘Having identified Guernsey as an area of growth in the funds sector, we are delighted to have the opportunity to take on the AFML business which follows on from our acquisition of Ardel Fund Services in April last year. AFML is a first rate company which already has a high calibre portfolio of clients and has earned high levels of client satisfaction. With its focus devoted entirely to providing fund and corporate services and a strong presence in Guernsey, AFML is an ideal fit as part of our continuing growth strategy of becoming a leading provider of funds.’


CHAMBER NEWS It has been a busy couple of months for Chamber – particularly from an events point of view – and the 2014 diary is already looking pretty busy. The team is very grateful to companies and individuals who have supported Chamber events either through sponsorship, the provision of speakers or organisation. Chamber is always keen to hear from members who may have ideas about future events whether it’s a suggestion for our monthly lunch speaker, or a burning issue that could be the topic of a seminar or presentation.

Disability Inclusion Strategy Seminar Chamber was extremely fortunate to welcome Naomi Ellenbogen QC – a barrister with Littleton Chambers – to speak at its seminar on what will undoubtedly be a key topic during 2014 and one which has potential implications not only for the Guernsey business community, but for the entire population. Naomi presented an extremely comprehensive overview of the English disability equality law and how it has been adopted and interpreted within the UK judicial system. Naomi told Contact that she wasn’t particularly surprised that Guernsey hadn’t yet introduced disability equality legislation given the relatively small size of the island’s 10

population but that it was a welcome development. She stressed that any new law should be drafted with careful consideration of the nature of the population it is set to serve not be a mere replication of a framework that already exists in another jurisdiction. In particular Guernsey’s high number of small businesses should be a key point of consideration. And she had a warning note for the States anticipating that due to the island’s proliferation of small businesses, the levels of public funding required by businesses to assist them in making ‘reasonable adjustments’ to the workplace to conform with the new legislation, could be significant. She also believes that the island should be cautious regarding its plan to adopt a ‘social’ rather than ‘medical’ definition of the term

’disabled’ since this will inevitably lead to a greater degree of uncertainty within the law and therefore a potentially higher instance of litigation. (The ‘medical’ model focuses solely on the individual and his or her particular impairment(s); the ‘social’ model acknowledges that there is a close connection between the limitations experienced by individuals with disabilities, the design and structure of the environment and the attitudes of the general population.) The States unanimously approved the strategy document at the Assembly’s November meeting. An amendment led by Deputy Elis Bebb, which will see the budget for initial implementation of the strategy being increased from £170,000 to £250,000 was also unanimously approved. Contact will report future developments on the strategy during 2014.


Guernsey gets in touch with its creative side

complementary sectors such as ICT, as well as entrepreneurial groups – all wanting to join the discussion. The group sees this collaborative approach as essential to a better, brighter island going forward.

Creative Industries Guernsey is now set to build on the success of its inaugural big event – The Creative Industries Symposium – held late last year.

So what should we look out for in 2014? In the coming months Creative Industries Guernsey will be launching the second year of the Creative Academy – a ‘school to work’ annual initiative for Guernsey students. The first year saw two students being positioned in highly creative businesses following an intensive eight week skills foundation course. An expanded version of Campaign 24 is also planned. This was a weekend project designed to demonstrate to 14 students what it’s like to work inside an

There has been a great deal of interest locally for a common approach to the creative sector and the pool of talent and supporters for the initiative is growing on a daily basis. Interest isn’t only from the more ‘obvious’ creative businesses such as graphic design and architecture but also from

Digital event not to be missed. One of Chamber’s key events in the first quarter of 2014 is Digital Guernsey taking place at Castle Cornet on Wednesday 12 March.

Bringing together a range of high calibre speakers from technology innovators to business leaders as well as ‘bright young things’ from the frontline of the digital economy, the event aims to promote positive dialogue, action and change in Guernsey’s digital arena. With the debate hotting up about the island’s need to diversify into new sectors, and about the educational requirements needed in order that Guernsey might become a digital centre of excellence, the event certainly promises to create a buzz. Digital Guernsey is being hosted by BBC technology correspondent, Rory Cellan-Jones. According to his blog, Rory has been watching the technology scene like a hawk for the last 15 years. From the dotcom bubble of the late 1990s to the rise of Google and Facebook, from the Psion organiser to the iPad, he’s covered all the big gadget and

agency for 24 hours. They were split into three groups and set a brief to produce a campaign on a specific product – à la Apprentice. Campaign 24 will morph into Project 24 and will involve a broader range of industry sectors and subjects from technology and design to the environment and start-up businesses – all under the umbrella of ‘multi-disciplinary co-creation events’. Events will be spread across the year so watch this space… Smaller events and workshops are also on the cards and plans for Symposium mark two are already in the pipeline. If you want to get involved or can help with ideas, funding or support contact Jay Aylmer at

business stories, and interviewed just about everyone who’s played a part in the story of the web. The Sunday Times named Dot.Rory, his previous blog, among the Top 100 blogs. Rory has been described as ‘the non-geek’s geek’, and freely admits that he came late to technology, but he aims to explain its significance to anyone with an interest in the subject. Digital Guernsey is an all day event combining a mixture of presentations and panel discussion. Delegates will enjoy presentations on topics such as how digital innovation is revolutionising businesses, education and communities around the world; how business can benefit from today’s digital economy; learn about some real success stories. Chamber anticipates the event will be very popular and therefore places should be booked as early as possible. For further information or to make a booking, visit: or call 728686. 11


A great night was had by all… The 2013 Chamber Annual Dinner was a real success and saw the Fontaine Suite at St Pierre Park at near capacity with 259 attendees.

It was during this period that he began to recognise the value of exporting and commercialising ideas. ‘I was beginning to learn about creative industries and intellectual property and what that can mean economically not just to one [person] individually but its position within the economy.’

The raffle raised over £3,000 for the Samaritans and Luke Wheadon of the Bella Group was presented with the Anvil Award recognising his commitment and dedication to Chamber during the last year. Diners enjoyed the contribution made by guest speaker Sir Peter Bazalgette, with whom Contact caught up earlier in the day.

Sir Peter created shows such as Ready Steady Cook, Ground Force and Changing Rooms – all international success stories – he once said that his greatest achievement was’ making facts as entertaining as possible.’

Sir Peter’s television career started as a BBC TV researcher and in the early years included a period working on That’s Life and as producer of BBC2’s Food and Drink programme.

‘It’s been having the opportunity to create and exploit pieces of intellectual property and turning them into a piece of valuable business with a revenue stream – that’s been a really exciting thing to do. I wouldn’t have known I was going to do it when I left college but it’s been a great thing to do.’

Sir Peter set up his own production company in 1988 and was dedicated to securing the sector better conditions for transacting business, which he describes as an ‘interesting experiences’.


He describes the highlights of his career more in business than entertainment terms.

And the future of television? Sir Peter is bullish and believes that we are only at the beginning of the digital era; people

are watching more television than ever because of mobile devices, on demand viewing and internet televisions. Quality original content is key and therefore maintaining funding through the three main revenue streams (licences; advertising and subscriptions) will be essential. ‘People don’t care about televisions they care about what’s on them. Original content is the life blood of the [television] culture; so you need the revenue flows.’ As for Guernsey’s vision to develop its creative industries sector? We have a supporter in Sir Peter. ‘I am a great believer in the value of the creative industries, and I would like to think I have proved an element of that in what I have done, building up shows to sell abroad etc. I think that one of the futures of any western economy is the value of creativity and intellectual property and ‘invisible’ products and services; we are particularly good at it in the British Isles.’


Chamber sponsored the CSR category at the 2013 Community Awards A great event recognising the staggering levels of voluntary work people undertake locally and abroad for charitable causes.

and Phil now dedicates his time to his own charity BRIT, partnering with other organisations which support young people facing adversity. Chamber’s CSR category was won by RBC; the other two shortlisted organisations were Sure Charitable Foundation and Saffrey Champness. Read more about RBC’s CSR activity on page 52.

Guest speaker was Phil Packer who after sustaining serious spinal injury whilst on active service in Iraq, undertook some incredible physical challenges to help to regain self-confidence and self-esteem. His feats raised significant funds for charity

B u s i n es s Di a r y

Coming up… A few of the key business events for your diaries Date




14 January Rise and Shine networking breakfast 0800 Muse 16 January Grant Thornton breakfast series Making business better Seminar 1 0730 – 0900 Les Cotils 20 January 6 February

Chamber monthly lunch Speaker Paul Whitfield, new chief executive, States of Guernsey

6 February

Tel Anne 07911 721759


OGH Hotel

Grant Thornton breakfast series Making business better Seminar 2

0730 – 0900

Les Cotils

Awards for Achievement Gala Awards Evening

From 18.45

Beau Sejour

Tel 01481 728686

11 February Rise and Shine networking breakfast 0800 Muse 17 February Chamber monthly lunch 1215 OGH Hotel David Byers, expert in waste management and the economics of resource manangement 27 February


Grant Thornton breakfast series Making business better Seminar 3

0730 – 0900

Les Cotils

Tel Anne 07911 721759

11 March Rise and Shine networking breakfast 0800 Muse 12 March Digital Guernsey 0930 (all day event) Castle Cornet

Tel Anne 07911 721759 Tel 01481 728686

17 March

Chamber monthly lunch


OGH Hotel

20 March

Grant Thornton breakfast series Making business better Seminar 4

0730 – 0900

Les Cotils 13

Giving Digital debate a voice A must see all day event at Castle cornet Bringing together a range of high calibre speakers from technology innovators to business leaders as well as ‘bright young things’ from the frontline of the digital economy, this event aims to promote positive dialogue, action and change in Guernsey’s digital arena.

12 march 2014 To book call 01481 728686 or go to

BUSINESS CONTINUITY FACILITY A business continuity facility is now available in a recently renovated building with States business continuity approvals.

The benefits are: ■ Out of town location ■ Two rooms available ■ Utilities requirements to be discussed with potential clients

■ Business continuity and IT support available to clients ■ Parking available at no extra cost ■ Very competitive rates

This offers a bespoke solution to business continuity location needs and is supported by both Continuity SOS and Resolution IT For further details contact Continuity SOS on 01481 266799

Con Gras Rout Guer T: M: E: F: W:

+ + j + w


Miss Money Penny

Guernsey’s own



Leaner, Fitter, Stronger. The States of Guernsey’s Financial Transformation Programme (the FTP) has been under the microscope since it was introduced in 2009.

Saving money and being more efficient was translated as simply a cost-cutting exercise by some but, on the contrary, States treasurer, Bethan Haines said the FTP is all about efficiency - and who can afford not to be more efficient? Leading the transformation programme has been one of Bethan’s top priorities since arriving on the island almost six years ago. She said the FTP - the result of the States’ first ever Fundamental Spending Review –was ‘often misunderstood.’


‘It (the FTP) is sometimes perceived to have grown arms and legs. I’m sure some people see it as a separate entity, existing just to make things difficult,’ she said. The programme was started in 2009 to help close the deficit position by improving efficiency within the States. As it enters its fifth and final year, it is on target to see States-wide recurring savings of a minimum of £31m, bringing with it a new leaner, fitter culture that isn’t afraid of making tough decisions to balance the books.

‘Some people didn’t accept the need for change at the outset. Others didn’t think we would ever get as far as we have. However, we are now spending £20m a year less than we were when we started- even if we still have a long way to go,’ she said. As States treasurer, her role is complex and fascinating. Her main charge is ‘the regulation and control of the States’ financial affairs ‘ i.e. looking after the States’ money, which includes compiling the annual budget report. Despite the heavy weight position it didn’t stop her getting excited about signing

B ETHAN HAINES bank notes, another very visible responsibility of States treasurer. Born in North Wales, Bethan moved to London to study Economics before joining the NHS on the financial management trainee scheme, taking up several senior financial positions across the organisation before being appointed to a strategic role in Great Ormond Street Hospital’s charity where she worked with the highly successful fund raising department working on, amongst other things, marketing the well-known ‘teardrop’ campaign and maximizing the royalties the charity still gets from Peter Pan. She loved working in the NHS which she said never stood still and was constantly evolving, always looking for a better way to run more efficiently. ‘It was a very dynamic environment to work in, driven by endless structural changes and limited resources.’ In her early 30s, Bethan took 18 months out of work and went travelling with her husband, French photographer Jean-Christophe Godet. She got a one-way ticket to Pakistan and flew out the day after the 9/11 bombings in New York then, avoiding planes as much as possible, by bus train and boat through Asia, New

Zealand and South America, Tierra del Fuego at the southern tip to Venezuela. She even spoke some Welsh in Patagonia before eventually returning to London.

‘Some people didn’t accept the need for change at the outset. Others didn’t think we would ever get as far as we have. However, we are now spending £20m a year less than we were when we started- even if we still have a long way to go.’ Her role within the charity was kept open but when she returned she moved to work in the hospital which was an organisation under huge financial pressure and struggling to balance the books.

Once the couple had their three children, a son, Ilan, now nine-years-old, and seven-year-old twins, Felix and Talia, Bethan didn’t particularly want her children growing up in east London and felt the need for a change once more, subsequently applying for the job as States treasurer almost six years ago. Not only because it was an incredible position to hold but also because, situated between the UK and France, it suited their family and their pursuit of a healthy outdoors lifestyle perfectly, a place where she could enjoy her passion for running and cycling. While Bethan’s career has been spent in the public sector, she understands the benefits of applying private sector discipline in order to improve efficiency. She believes the States should strive for efficiency in exactly the same way that a private company would whilst committing to deliver the quality services that the island needs. ‘Times were good for quite a long time. When people wanted to develop new services they were just added on to what was already there.’ But the impact of Zero-10 cannot be underestimated. This significant change to Guernsey’s corporate tax regime saw £80m. wiped out of the States purse each year tough decisions had to be made.



‘Previously there had been little financial pressure - but those times are gone and that has been one of the biggest challenges of the FTP. It really started in earnest that agenda of change and transformation within the States. First and foremost what I do is make sure we look after the taxpayers’ money and spend it wisely.

see another one ahead but that’s life. ‘We’ve got to learn lessons, we have made mistakes and, with the benefit of hindsight,

The States Capital Investment Portfolio and proposed Government Service Plan have basically the same objective – to deliver the right services in the most efficient way ensuring we deliver value for money within the limited funding available.

‘We can’t live with a deficit. Whether we like it or not, the reality is that we bring in less than we spend and you wouldn’t do that at home.’

A Capital Prioritisation report went to the States of Deliberation in September 2013, and Treasury plans to go back in the second quarter of 2014. This ensures that, when each department has outlined its strategic case, the States can put together a balanced portfolio of projects.

As well as working with all of the States departments, she works closely with the States-owned companies under the island umbrella, Guernsey Electricity, Aurigny and Guernsey Post. The Income Tax and procurement departments are also under Bethan’s remit, including investments of £1.5bn. Her approach is to bring together the departments to tackle the States budget as one. ‘We need to take a more holistic approach. The States is a complex organisation, we need to look at what we need, not what we want. Departments have to work together to find solutions, we have to keep the train moving even when it’s difficult.’ Each of the departments agrees financial targets to meet.‘ They have to look at what projects they want to deliver; they are best placed to do that. To allocate the money, she has to try and understand each and every one of the departments to understand their needs. ‘To make sense of the numbers you have to understand the business,’ she said. 2014 will see Bethan tackle four ‘big ticket’ issues: 1. Deliver the FTP 2. the States Capital Investment Portfolio 3. Business and Financial Planning 4. Resource Accounting ‘Looking back, huge progress has been made over the last few years, but there is still a long way to go. You get to the brow of a hill and


‘It sounds like we have a long way to go but the FTP has picked up momentum and we have a lot of projects that should really deliver in its last year.’

‘We have to get the best bang for our buck.’

‘We need to take a more holistic approach. The States is a complex organisation, we need to look at what we need, not what we want. Departments have to work together to find solutions, we have to keep the train moving even when it’s difficult.’ we would have done some things differently. But I’m certainly not afraid to admit that and make changes.’ She remains confident they will reach their minimum target of £31m by the end of 2014.

While the States Strategic Plan outlines where the organisation should be in the long term, the Government Service Plan will be the means of getting there, outlining how the organization does its business and financial planning. ‘We’ve got a limited pot of money, we can’t do everything. We have to prioritise, if we try to do everything, we will fail.’ Introducing Resource Accounting is a key project about delivering more effective, transparent and complete accounts. ‘As a government we have a responsibility to make our books as accessible as possible and that is what we are trying to do. There’s no point having a set of accounts that nobody understands.’ Bethan said there were lots of reasons why the States needed to build on the foundation blocks of the FTP and it wasn’t something that was going to go up in flames on the stroke of midnight on 31 December 2014. ‘Whatever we do next, it shouldn’t be purely financially driven, it has to be about making decisions that lead to meaningful and sustainable change within the States – changes that will allow the organisation to deliver the most appropriate services in an affordable way.’

Being recognised as a top tier Guernsey law firm. It’s in our nature. At Ogier Guernsey we are celebrating being promoted to a Tier 1 Law Firm by Chambers UK for our Corporate and Finance practice (including Investment Funds), by IFLR for Investment Funds and Corporate and Finance work and by The Legal 500 for its Commercial and Banking practice. Understanding our clients needs comes naturally to us. To find out more about how Ogier can assist you, please visit or email us at

Bahrain | British Virgin Islands | Cayman Islands Dublin | Guernsey | Hong Kong | Jersey | London Luxembourg | Shanghai | Tokyo

Information on the Ogier Group and details of its regulators can be accessed via our website.


“They are hugely knowledgeable and very responsive, they always have very well thought through points” IFLR 2014


Money, motivation and moving forward Becky Machon of Focus HR examines the science behind staff motivation and how HR departments need to adapt to a changing business world. As a New Year dawns, we often find ourselves reflecting on the times that have passed. For many local businesses, the past few years have been difficult. As a company, we predominantly worked with small to medium sized companies and have seen common themes, which as small business owners, we can relate to. For many local businesses 2012 was a year of caution - coming out the better end of very difficult trading circumstances - many of our clients were starting to see the light at the end of the tunnel. However, from a HR point of view, they were approaching this time sensibly. Those who had made their way through the proceeding years without the need to make redundancies or significant staffing changes where aware that the situation could change at any moment, so we were having discussions with clients that we in an ideal world, would like to be having all the time. These discussions were around the necessity to re-recruit or invest in proper analysis of key skills needs rather than the knee jerk staff replacement methods that often hinder more prosperous times. These discussions were about proper market rate salaries, rather than over-inflated expectations that come in very buoyant recruitment markets. Discussions also focused on containing costs or getting better value for money in everything from training to benefits and even staffing costs. For us 2013 was a year of doing more with less. We worked with many clients to establish how they could go back to basics with their businesses, where often in good times, businesses get out of control and the scale overtakes the output. The result of this


has been greater imagination about how to do more with the people you have and this is often determined by one thing – flexibility. This year has seen, for us, many of our smaller clients reducing their staff numbers either through natural turnover or redundancies. This seemed to be a result of the realisation of the need to make businesses lean again despite the desire to avoid making difficult decisions that affect the livelihood of employees.

For us 2013 was a year of doing more with less. We worked with many clients to establish how they could go back to basics with their businesses. It is in these difficult times that HR professionals really add value. Of course all of the vital stuff that goes on in the background has to continue, but these are the times when HR can help the business be more imaginative around every aspect of the work it does. So what will 2014 bring? It’s often difficult to tell, but many of the businesses that we work with, have come into this year in a good position. They are as lean as they can be, but have had to learn through the bad times, what really works for them. At Focus HR our advice to clients at the beginning of the year

is that planning is key; know now your peak times and what this means for your staffing requirements. This is especially key when you are running a business with less staff than previously who you are now expecting to do more. Many SMEs are looking at ways to be more flexible in their human resourcing with a core staff that is there to maintain the key activities of the business, but the ability to flex hours or staffing levels in busy times, without the end result of a permanently increased workforce. This, for us, has already resulted in an increase of outsourcing or consultancy agreements where companies are happy to pay that little bit extra if they know they will only have to suffer the cost of extra resources when the business needs them. It is also a time to consider training and development needs – a vital part of a business that sometimes gets forgotten when times are tight and staff are stretched. Take note, development is not always about booking staff on to courses, it can be about finding ways to learn from each other or putting staff in situations that will stretch their skills and abilities. Remember, all of the things we have learnt over the last few years. Be cautious and make sure that you are getting the flexibility and diversity from your people, that they have shown to you in the hard times, but be sure to recognise their support and continued effort, not necessarily in financial ways, but through development and training and remembering to say thank you for the effort they make to the success of your business.


Your human resources 01481 728824 solution or visit In our seventh year of business we continue to go from strength to strength. As the leading providers of Human Resources services in the Channel Islands we are in a unique position to work alongside your business or HR team as a support function or as an entire outsourced HR department. Amalgamating our breadth of services with our professionally qualified team means we can give businesses of all sizes the support and advice they need.

Put your mind at rest, call us today on

Payroll | HR Services | Performance Mapping | HR Healthcheck | Management Consulting Recruitment Outsourcing | Benefit Administration | Staff Surveys | Outplacement | Pre-employment Screening

28 Cornet Street St Peter Port Guernsey GY1 1LF

T: 01481 728824 F: 01481 728826 E:

HR is in everything we do

BPP Professional Education At BPP we take flexibility further, with a variety of study options, online and/or face to face, enabling you to study for any of these qualifications on island. Banking qualifications

Human Resources qualifications

• Certificate in Offshore Banking Practice (CiOBP)

• CIPD Intermediate Certificate in Human Resource Management • CIPD Intermediate Diploma in Human Resource Management

Fund Administration qualifications • Certificate in Fund Administration

Actuarial qualifications • Society of Actuaries and Casualty Actuarial Society

Investment qualifications • Chartered Financial Analyst Programme (CFA ®) • Investment Management Certificate (IMC)

Law qualifications • Graduate Diploma in Law (GDL) • LLB • Qualified lawyers Transfer Scheme (QLTS)

• CISI Certificate in Corporate Finance • CISI Diploma in Corporate Finance • CISI Investment Operations Certificates (IOC) • CISI Investment Advice Diploma (IAD)

Marketing qualification

• CISI Private Client Investment Advice and Management (PCIAM) module

• Chartered Institute of Marketing (CIM)

• CISI Diploma • CISI Diploma in Investment Compliance

Accountancy qualifications

• CISI Masters in Wealth Management

• Association of Chartered Certified Accountants (ACCA)

Trust and Company qualifications

• Institute of Chartered Accountants of England and Wales (ICAEW)

• Institute of Chartered Secretaries and Administrators (ICSA) – Chartered Secretaries Qualifying Scheme (CSQS) • ICSA Diploma in Offshore Finance and Administration (DOFA) • ICSA Certificate in Offshore Finance and Administration (COFA)

Tax qualifications

• ICAEW Diploma in IFRS • Chartered Institute of Management Accountants (CIMA) • Foundations in Accountancy (FiA)

In addition, BPP offers a range of non – exam technical, leadership, management & professional development courses (public and bespoke).

• Chartered Tax Association (CTA)

To find out more

Alternatively please call

call: 01481 266176 email: or visit

Professional Education,

in and meet with us at BPP The Mallard Complex, Forest.


Professional development and employability Sarah Colley of BPP explains how important lifelong learning has become both for employers and for employees’ career progression. Lifelong learning is a term that has become more familiar over the past few years. It’s no longer enough to pass your exams and become a member of a professional body; there is an expectation that you are up to date with the ever changing environment of your chosen profession. Many of the examining bodies have strict criteria for continuing professional development (CPD) that must be met on an annual basis by their members, which will include structured professional development (PD), attending courses and unstructured PD, such as reading articles. Some of these professional bodies have set a prescribed number of hours which must be completed, others leave it up to the discretion of the individual, as long as it enhances the individual’s current role and/or prepares them for future opportunities. Random members are then audited each year to check it has been done. As this area has progressed one common theme emerges - the need for individuals to consider what is appropriate PD for them. It is not sufficient just to sit in on a course and tick a box, you must be able to prove how that course will have an impact, whether that be updating technical knowledge or relate to more personal development. Personal development has received much more attention of late as employers want employees who can interact with both colleagues and clients and will aspire to head teams. Therefore to stay employable and progress in the workplace it has become necessary to develop other areas such as your emotional intelligence and resilience quota.

The other common misconception is that PD is just for qualified individuals. This is no longer true, it is something that should start as soon as your working life begins. It is any learning that helps you in your current or future role, whether there is a formal examination at the end of the learning or a set of learning outcomes. Employers are looking for individuals who are willing to learn skills outside of traditional on the job training. More and more companies

It is not sufficient just to sit in on a course and tick a box, you must be able to prove how that course will have an impact, whether that be updating technical knowledge or relate to more personal development. when recruiting, are looking for candidates who have professional qualifications or are at least equipped with some knowledge, in addition to work experience. BPP has public courses on a whole variety of topics, both technical and personal effectiveness, including Introduction to

Funds, First Time Manager and IFRS refresher. Some are full days, while others are over lunch. These support both formal CPD requirements and filling knowledge gaps while working or before taking up employment. We also recognise that companies want to train their staff but know there is a cost when large numbers are outside of the office for any period of time. Therefore in order to minimise this, BPP will also tailor these courses to meet specific client requirements and deliver these at client premises at times which best suit the company. Meetings take place between the tutor and the client to ensure the training needs of the delegates will be met and the desired return on investment will be achieved. We believe that BPP in Guernsey is ideally placed to help with anyone’s PD requirement. Having been based locally for over 12 years we have built relationships with employers, employees and professional bodies, giving us an insight into the needs of the local business community with regard to on-going learning. Our full time tutors have all previously worked in industry, coming from a variety of backgrounds. This means that you get an education specialist with real life experience delivering the course. The non-exam based courses are just one way of obtaining structured PD, another alternative is to gain another qualification, in an area where you are already specialising or moving into. BPP is always on hand to provide advice and hold regular open days to enable students to find out more about their proposed training route. The next open day is on 11 February 2014.



Preparing your business for 2014 – your people really are your biggest asset CISA’s Susie Andrade looks ahead to potential business challenges in 2014 and how customer service excellence can create competitive advantage. Constant investment in workforce development is central to creating a sustainable competitive advantage. Improved skills are the basis for durable growth in the economic recovery, regardless of which sector you are operating in or where. Skills enhancement and enrichment will help increase productivity and competitiveness of your organisation and, collectively, of the Channel Islands. Yet with such an appealing benefit for the short, medium and long term, one does wonder why, when times get tough, so many organisations shy away from investing in their staff. Vocational education and training is an important ingredient for the potential success of your organisation in 2014. Skills and competences affect an employee’s ability and readiness to perform productively. However, human capital can depreciate when knowledge, skills and competences become obsolete as a result of, say, technological development or a lack of continued investment in advancement. This poses a particular risk for organisations operating in a changing environment which fail to invest in their most precious of assets, their people. An interesting shift which occurred in 2013 was the increase in the number of students who were self investing to enhance their own competitiveness. This marks a shift in mindset. The responsibility is now

shared between the employee and the employer. Another observation is around how access to learning continues to change. E-earning, distance learning and blended learning approaches have all become very popular and provide a gateway to cost effective and, more importantly, time effective development solutions. Sector Focus – Retail In the retail sector the festive period proved rather challenging for some and a real success for others as sales on Cyber Monday outperformed any period in respect of ‘like for like’ trading. For those organisations which have and continue to invest in technology to reduce costs and, indeed, for those who have invested in customer service excellence, we have seen some fantastic results: John Lewis processed approximately 80,000 orders, while Amazon processed over 3.5 million. Why? The price is right, the offering is user friendly and the customer service is consistently good. So what can local retailers do to improve their prospects for 2014? The fundamental reasons people buy products or services are price, quality and service. Also, we have seen a further shift to convenience with consumers opting to buy goods or services using their mobile or tablet devices. Elements of the sector are well advanced in using tools to promote their goods and services competitively; whilst others are massively lacking. For those businesses that

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do not have capital to invest in developing a website to facilitate online transactions, then a pragmatic focus must be on delivering excellent customer service and competitively priced goods in a convenient manner. Think about opening times and using social media; offer a delivery service and invest in staff development. Training all employees in the area of customer service is as important as the products on sale, yet only a fraction of retailers see this as an investment for the future. Some practical tips to consider for 2014: • Understand your customer and their needs and wants (market research) • Lead by example from the top; develop a culture that really cares about customers • Design the customer experience • Empower your front line staff • Consistently encourage the right behavior and measure performance • Invite and use customer feedback to improve service The Channel Islands Skills Academy offers a range of customer service development programmes and support solutions. Whether you are thinking of introducing a customer service charter or conducting a customer service audit, market research, mystery shopping or professional accreditations, we can help. Please contact the CISA team at or for further details or visit

Realise the potential of your people

For further information on how the Channel Islands Skills Academy can assist your organisation, please contact Susie Andrade E: T: 01481 244904




Law At Work is a pan-island outsourced Human Resources and Health and Safety service provider that puts clients at the heart of its business. Law At Work is not a law firm, but we can help you through the maze of HR, H&S and employment issues faced by businesses today. Our fundamental aim is to reduce potential claims for clients and promote a better employee/ employer working relationship. Our team of highly skilled and experienced advisers provide 24/7 support and/or work with you on one-off projects, reducing risk and keeping you up to date with local regulations. Our training sessions are delivered by experts in their fields, whether in open format or in-house.

Call us today to see if we can assist you. Guernsey Office

01481 727155

Jersey Office

01534 887088

"Law At Work has brought together some of the best practitioners in their field in Jersey and Guernsey. Our professionals speak your language; don’t use jargon; and, most importantly, can be at your side when you need them." Martin Belcher, Chairman





HR outsourcing – the truth revealed A look at some of the potential financial and operational advantages of outsourcing part or all of your business’s HR function by Emma Adkins of Law At Work. In today’s economy there are many reasons why companies choose to outsource areas of their business. The top three benefits of outsourcing according to a recent survey from the Chartered Institute of Personnel & Development (CIPD) are: • access to skills and knowledge; • quality; and • cost reduction. In management terms, outsourcing is seen as a powerful business tool providing great advantages. The right outsourced provider will be easily accessible, flexible, have high technical expertise and won’t try to take control from the company’s managers, but enhance skills and capability so that knowledge in-house is not lost and managers can concentrate on core activities which add value. Outsourcing to a company such as Law At Work gives you easy access to all the experts that you require under one roof, meaning that the team of people who may offer you employment related advice or produce your HR documents are at the top of their game. This means that, as a company, you do not need to be concerned as to whether you have the work or the funds to keep staff on your payroll full time. By outsourcing to a reputable company you do not need to worry about holidays or sickness, as you know that other members of the team are available thus offering you resilience and continuity of service. It is their responsibility to ensure that holidays are not taken at crucial times, that sickness is managed and, most importantly, that work is accurate, commercially sound and delivered to the client on time. Evidence from a 2012/2013 CIPD Outlook Survey shows that outsourcing all or part of

an HR function is on the increase and given the improvement in employee awareness of employment legislation, can employers take the risk not to invest in this increasingly specialised area? Whilst some companies in Guernsey still believe that they do not need to actively consider employment legislation when managing their staff, consideration needs to be given to whether they want to devote the time or energy defending an unfair dismissal claim when, with the assistance of HR experts, they could have mitigated this risk? During 2012 our counterparts in Jersey have seen, comparatively, 10% more complaints to its tribunal service and, with the introduction of discrimination legislation in 2014, it is likely to see a further increase.

Of course, any business that takes the plunge to reduce its costs needs to ensure that it chooses the right outsource provider which fits with their business and to do this you need to find out more about the provider. At Law At Work we would suggest you meet face-to-face and establish the following: • What is the size of their current client base? • What hours will they be available by phone, email, or instant chat? • What is their standard for returning phone calls? • Do they offer performance guarantees and what do they cover? • What options are there for reaching them in an emergency such as an on-the-job injury?

Whilst Guernsey has already seen the introduction of sex discrimination and minimum wage legislation, we anticipate increased rights for those with disabilities and, potentially, redundancy legislation just around the corner bringing greater concern for employers.

• How are costs handled?

Outsourcing your HR can bring huge cost savings indirectly as well as directly. In particular it can improve your bottom line by saving a salary and other expenses of a full time member of staff (or even a number of staff ) that come with employing staff directly. When coupled with the indirect costs of your line managers dealing with staffing issues with no advice and getting it wrong, surely that is the difference in today’s market, of trading or ceasing to trade.

• Are they able to explain, to your satisfaction, why they are competent to help you with your particular problem?

Alternatively, outsourcing providers such as Law At Work can work alongside your current in-house HR staff to provide specific expertise in relation to, for example, redundancies or investigations or to provide support and advice day-to-day.

So start to look forward, be more efficient and call Law At Work.

• Can they provide evidence of relevant training and/or knowledge such as formal qualifications? • Do they have practical rather than theoretical knowledge of your own industry or sector?

Human Resources and Health and Safety are ever-changing specialities. We are seeing clients raising many more technical issues nowadays – they really want expertise as well as administrative support, and there’s no doubt that outsourcing is one of the best ways they can achieve that.



There has never been a more interesting time to contemplate the future of learning and development in Guernsey Dr Elaine Monkhouse of the GTA University Centre, looks at the forces that are shaping how education providers need to respond. The world of education and learning is experiencing a technological revolution. Technology now opens up a new world of choice to anyone wishing to gain a professional qualification, improve their business skills or simply increase their knowledge in a particular area of interest. Technology enables students and tutors to meet online rather than in the classroom; lectures from world-class tutors can be delivered virtually to large numbers of people around the globe. As a result, new companies are entering the education market and traditional education establishments are rethinking their approach and teaching methods. Some are moving their programmes online; there has been much recent discussion on the benefits of MOOCs (Massive Open Online Courses). The Open University, for example, has recently launched FutureLearn, an online platform offering courses from UK and international universities which connects learners from all over the globe with high quality educators, and with each other. Other providers are developing courses which blend online and traditional face-to-face learning. Guernsey is set to benefit directly as greater online educational resources become available and local education providers adopt new and more flexible practices. Local schools are already exploring new teaching methodologies, brought about by increased connectivity and by the spread of mobile communications. For example, flipped learning (inverting traditional teaching methods by delivering instruction online outside of class and moving homework into the classroom) is already being trialled in Guernsey schools. Coursework is already handled online, course material can be made available via websites and email and tutorials can be conducted


by video conferencing. Now providers of professional training are responding to the challenges and opportunities presented by technological change. As a result of challenging economic conditions, many employers find it increasingly difficult to allow employees time off for study, especially locally, where training often requires extra time for travel. Pre-recorded material, webinars and online courses enable staff to fit training in around regular work schedules. The growing use of tablets and smartphones means that employees are no longer confined to the classroom and can study online at any time and from any location. In a highly competitive global marketplace where time really is money, employers can no longer wait six months for the next available face-to-face course. It is also the case that information delivered in this way may even be out of date by the time it is delivered. Online training enables learning on demand when the timing is most relevant. Another new educational trend is the increasing use of social media as a learning tool. Employees can take much greater control of their own learning and keep up-to-date with the latest developments. It is widely acknowledged by educationalists that learning is often most successful as a social experience; we can learn from online tutors but we can also learn from engagement with other individuals working in the same arena (from around the world) as well as from our customers. But there is still so much to learn, particularly by those around the boardroom table. In response, the local branch of the Institute of Directors (IoD) in collaboration with the GTA

will be running a seminar on social media strategy for directors in February. The GTA University Centre understands the learning revolution that is taking place and is working hard to ensure its courses are relevant and up-to-date. A survey of GTA students indicated that the majority still preferred face-to-face tuition in a classroom environment, but younger respondents were more inclined towards flexible learning solutions. The GTA believes that a blended learning approach offers the most effective solution as it not only meets the different generational learning needs but does so at a reduced cost. The GTA has been running blended programmes with professional bodies such as the Chartered Institute of Marketing for more than two years and is working closely with leading UK educational institutions to harness new technologies to bring more flexible learning to Guernsey. In another initiative, the GTA aims to bring industry leading keynote speakers to Guernsey through live streaming. Important presentations delivered outside the island will be accessible to Guernsey audiences followed by discussion focused on the potential implications for the Bailiwick. The GTA website ( is also being upgraded to provide a platform for disseminating industry-relevant knowledge that will benefit the island community. Digital technologies now permeate every aspect of our lives, affecting how we communicate, how we build relationships, how we do business, and critically, how we learn. As the leading educationalist Professor Stephen Heppell has tweeted: ‘More change will happen in education in the next 10 years than in the past 100.’ It is a challenging and exciting time to be an educator and the GTA is taking advantage of this digital revolution to help ensure that Guernsey can maintain its highly-skilled workforce.


The changing face of recruitment Melissa Campbell of Situations Recruitment takes a look back at how the recruitment process has changed over the years. How it used to be When I joined Situations in 2002 we were sending out candidate CVs to clients by post; we were mostly calling candidates and leaving messages on their home answerphones when a new vacancy arose; also we were regularly speaking to our candidates in the early mornings and well into the evenings to discuss applications, interviews, job offers etc. How it is now Nearly 12 years on and here at Situations we now have specific texting software to discreetly text candidates during or outside of work hours so they can then check their messages during their lunch hour. With mobile devices being widely used now, our candidates are in touch with us throughout the day on their breaks, either by telephone, text or email. Nowadays when submitting a candidate for a vacancy we mainly email CVs straight to our clients’ HR departments for perusal. But also growing in popularity, particularly amongst the banks, is the outsourcing of recruitment to a UK provider. In those situations we upload CVs to an online recruitment portal, which logs and provides statistics on every vacancy and applicant. We use social media in recruitment every day now, either to post new vacancy details or relevant news articles, but also to get in touch with students seeking temp work during their university holidays – almost everyone is on Facebook these days and some students use only Facebook for their email correspondence; they don’t have separate email addresses. Another development is our re-designed website which is now much more interactive, with regular blog-posts, links to Facebook and Twitter, an automatic email system for new vacancy updates, as well as useful new

tools such as the salary calculator, shopping basket for jobs and the easy-to-use registration page. Best practice requirements have also changed and for the last few years we have been obtaining a full pack of documentation for every candidate who registers with us, including photo ID, Right to Work document, qualification certificates, Police Basic Disclosure and at least two references. This demonstrates to our clients that we have made comprehensive background checks on every candidate and that our CVs can be relied upon, for them to select their shortist. What hasn’t changed? It’s what sets us apart, namely three little words – the personal touch. One thing which has not changed in the 28 years we have been in business is the personal service we provide. All of Situations’ consultants are either professionally qualified or nearing completion of REC qualifications, with a total of 35 years’ varied recruitment experience amongst us, plus a huge range of prior experience gained in the finance, legal and commercial sectors. We have never worked on commission; our team are salaried. We feel it’s an important aspect of our business as it means that we won’t make any staff placement in order to get a fee, we will only make the right placement which is a quality match for both the candidate and client. Then on an annual basis we all share in the profits as a team. Situations grew in 2013 to eight staff with the addition of an office administrator to assist our consultants in focussing on what they do best – finding the perfect jobs for our candidates and sourcing the perfect staff for our clients. Again it’s all about personal service - we take the time to get to know our candidates and clients to find that ideal fit.

Where is recruitment heading in future? The employment market seems to have taken more of a positive turn in 2013 and things are looking up for 2014 too. Guernsey has always tended to follow the UK economy a few months later, so when the credit crunch hit in the mainland in 2008 it wasn’t until late 2008 that it really started to affect us. However, UK economists have been reporting ‘green shoots of recovery’ for some time now and Guernsey certainly seems to be following suit. 2013 was a positive year for the number of local vacancies available and for staff placements, and we expect this situation to continue in 2014. Our temp business in particular has seen a huge increase over the last 18 months and we feel that this trend is set to continue. Some organisations are still a bit nervous of recruiting permanent headcount until new business is guaranteed, and other companies are more bullish about spending the money on additional help in the workplace whenever needed to cover busy periods and staff absences. Conclusion Guernsey has tended to be ‘in a bubble’ to a certain extent when it comes to the economy in general and employment in particular, with local jobs available for quality candidates even during the worst times of 2009. However the variety of new businesses setting up on the island and therefore the range of vacancies available has increased in recent years, e.g. e-gaming firms, new commercial ventures, etc. This island is an entrepreneurial and creative place supported by organisations such as the Enterprise Agency (now ‘Start Up Guernsey’), which supports new businesses in getting off the ground. This helps the local job market by providing a larger range of opportunities for those candidates who are starting out in their careers or experienced people looking to make a move. 29


Why we do what we do Kathy Tracey of The Learning Company tells us about her underpinning beliefs on the importance of training as a staff motivator. We believe that people are better motivated when they understand why they are working towards a goal, how they are expected to achieve it and what the outcome will be for both the organisation and their customers.

But the philosophy and belief – the why of TLC remains the same, we’ve just learnt better and better ways of helping others to reach beyond their individual, team and organisational potential.

delivering training & leadership programmes; by creating talent programmes; and by consulting alongside clients who are delivering organisational or cultural change in order to deliver competitive advantage.

We believe in partnership, that wonderful quality in relationships where people can understand and work past their differences, create real understanding and get amazing results. We don’t believe that bullying works, or that pretending to be busy works, or that people are solely motivated by money. We do believe that if you can help access their own confidence and talent, then they can bring their ‘best selves’ to work.

In late 1998 I decided I wanted to set up my own company focussing on learning. I bought a book that so closely described to me what I was looking to achieve that I copied the name!

Most of our work is creating bespoke solutions for businesses and organisations, but we also run some public programmes to allow people from different organisations to get the benefit of working alongside other emerging leaders and managers.

In late 1998 I decided I wanted to set up my own company focussing on learning. I bought a book that so closely described to me what I was looking to achieve that I copied the name! The first sentence of the first chapter reads: ‘This book is for people who believe there is a massive underdeveloped potential in our organisations – and who want to set about releasing it. The resulting energy can transform us as individuals and change the way we do things together – if we dare and if we have the skills to manage this daring process.’ (Pedlar, Burgoyne & Boydell, 1997.) And so over the years we have partnered with many clients to pursue their learning agendas and we have learnt a huge amount ourselves. The company has continued to transform itself and we learn from our mistakes as well as our successes. This ability and willingness to learn has embedded a culture of openness and constant development, and when I think of what we were doing in 1999 when the company formed – well you wouldn’t recognise it!


We spend more time these days working with leaders to really know themselves and the impact they have on those around them. We encourage people to take up the mantle of ongoing development, not just for the sake of ticking that CPD box, but for the purpose of real learning. We spend time with teams coaching them about how they can get the best of their joint talents and skills and shedding light on the impact of their personalities on communication and working together. Our own knowledge about both the psychology of individuals, and the sociology of groups and organisations, puts us in a unique position to help our clients solve their problems and drive forward with their strategic aims, delivering performance through their people. We do these things through coaching both individuals and teams; designing and

Our public programmes include a newly updated personal development programme which is designed for new or first line managers, who have a need or desire to consider and optimise their management style and approach, and learn some fundamentals about managing themselves, their people and their performance. This course along with the next level management development programme, are both blended learning courses, which means they have an on-line element linking participants to a huge body of resources and peers on their learning journey. Both courses are endorsed by the Institute of Leadership and Management. From time to time we also open other specialist programmes up to the public, most notably recently we have scheduled The organisation workshop. This is a systemic leadership programme which opens people’s understanding of organisations up in a whole new way. It is truly transformational. We are constantly driving our learning agenda alongside our clients in order to service them to the very best of our ability, partnering with them to create happier, more productive workplaces.

Fighting for position Contact takes a browse at some of Guernsey’s competitors in the international finance world and sees how they are positioning themselves in the online promotional space.


Businesses in Guernsey, whether a finance sector giant, marketing itself globally, or a small Guernsey traderselling locally, are all fighting against the harsh headwind of a recessionary-competitive environment that is challenging business models, changing strategies and brutalising costs and expenditure. Such a fiercely competitive environment creates an urgent need to self-promote in order to remain successful or even just viable in such a difficult space. This in turn demands that a business continues to advertise its products and services, works to enhance its product offering and focuses more than ever on targeting its message into the social and business arenas occupied by prospective purchasers. Obvious to say, but billion dollar fund administrator and plumbing service provider alike, if you have dropped off the radar through lack of self-promotion you will not even get the opportunity to bid. Running alongside this is the constant need to know what your competitors are doing, what they are selling, how they are selling it and for how much. A little market intelligence can go a long way towards contributing to success or failure. This is why the Amazons of this world are desperate for your digital footprint and if it comes in size 10 they love you even more. All of this is easy to say but is there anywhere locally where positive action is being taken to challenge the current trading environment and, if there is, are there lessons to be learned by all Guernsey businesses? The finance sector The power-driver to Guernsey’s prosperity for the last four decades has been the finance sector. Throughout that time it has evolved constantly, adapted radically and self-promoted tirelessly in order to survive and grow. It has had to because it operates and competes in a global arena that is massively competitive even in the good times. Underpinning this has been the support of Guernsey plc generally and the island has continually punched above its weight

to reinforce its key message – Guernsey is a reputable international finance centre – come and do business here.

so important that there is heavy public and private investment in their respective promotional agencies.

The politicians have worked on this through Tax Information Exchange Agreements, Double Tax Agreements and Inter-Governmental Agreements backed with appropriate legislation; the GFSC through strong but pragmatic regulation; and, Guernsey Finance through promotion and getting the message out to the world. This has built the reputational platform that allows Guernsey businesses, finance or otherwise, to go forth and promote themselves in their chosen arena. They will, of course, also need their own business reputations to be equally strong.


For the Guernsey businesses, battling the recessionarycompetitive headwind there is another underlying theme – whatever you have got, shout about it. Loudly. Finance jurisdictions – what the websites say If building a solid reputation is the first key element, what else can be done? Staying in the finance arena – though equally applicable to other sectors - then a quick swing through the promotional websites of some of our competitor jurisdictions to see what they are selling, what they are saying and how they are saying it is revealing – and something most of us don’t have the time to do! Gibraltar, Malta and Jersey Gibraltar and Malta are taking great strides in their eagerness to build on the existing success of their finance industries, while across the water sit our close colleagues and hardened competitors, Jersey. More relevant, all three, like Guernsey, consider this area

The Gibraltarians are not shy, glibly promoting themselves as ‘the specialist financial jurisdiction of choice in the EU’ or as ‘an international finance centre in the EU’. They refer to other similar jurisdictions (which includes Guernsey) as ‘offshore’. The key promotional focus (and point scoring) is fairly obvious. Gibraltar is heavily promoting the Alternative Investment Fund Managers Directive (AIFMD) and the positive news that they have fully implemented it. Directive. They are also pushing the fact that they are ‘uniquely’ within the EU and can offer the ‘passporting’ of funds into the EU. Having an International Finance Centre within the EU has always been an interesting concept and Gibraltar is making the most of it. In addition, Gibraltar is seriously into the e-business sector. Much of this is to do with e-gaming and the list of e-gaming businesses using Gibraltar boasts names such as Ladbrokes, Victor Chandler and Stan James. They have a very professional website and they are very pro-active on the other professional social media such as Linkedin. Malta Malta also promotes itself as an International Finance Centre that is a member of the EU, focussing on its geographical position at the crossroads between Europe and Africa. The niche Malta seems keen to push is that it is becoming the jurisdiction of choice for Qualifying Retirement Overseas Pensions Schemes (QROPS). This is especially the case since the QROPS rug was firmly tugged from beneath Guernsey’s own feet. Interestingly, some Guernsey administrators of QROPS are now considering joint ventures with Maltese providers as a way of taking this area of their Guernsey business forward. Jersey Step up the first of the real heavy hitters. Check out the Jersey Finance website and you are taken on a journey that is >


Fighting for position

all-inclusive, dynamic, up-to-date, and full of media, media and more media including Linkedin, Twitter, YouTube, Pinterest and Google+.

its website. Nothing brash here, just a very personal, professional statement that Guernsey is ‘your leading international finance centre’.

the way in building relationships by opening a representative office in Shanghai in 2007. There is also of course, media, more media and social media.

This is backed up by video presentations on top topics and the key Jersey products they are pushing and heavy promotion of their links with what are seen as the emerging regions internationally. There are reports of trips to the UAE and Russia promoting banking, private wealth, capital markets and funds – you can read them in Russian as well if you are so inclined. There is also a heavy push on China (representative office in Hong Kong)and India with a permanent presence in Mumbai and New Delhi. Islamic finance is also prominent on the website together with a high profile joint initiative with the Gulf Co-operation Council in the form of an online publication. Published by Jersey Finance it links Jersey closely with a region high in potential business and is loaded with articles written by Jersey professionals about how they already do - and will continue to do - business in the region. Jersey is not shy either and dares to call itself ‘the leading international finance centre’ and the quality and content of the website certainly support that claim. Jersey can definitely talk the talk.

If you were thinking that everything that has gone before was leading to the big fall, then far from it. Guernsey Finance promotes the sector (and Guernsey) excellently through their website.

Messages and themes

Guernsey If you were thinking that everything that has gone before was leading to the big fall, then far from it. Guernsey Finance promotes the sector (and Guernsey) excellently through


Active, sharp, positive, newsy and loaded with relevant promotional video content the current focus is on Guernsey’s unique Image Rights legislation and the AIFMD. The latter promoting the fact that Guernsey has adopted and adapted and now offers a dual system that suits the needs of both EU and non-EU businesses. There is a focus on the need for diversity when looking for sources of business flows with emphasis on China where Guernsey led

There is a lot for Guernsey business to draw on by reviewing these websites. There is little point in comparing a list of products because the majority are the same. What is revealed is a strong emphasis and illustration of what they consider their unique selling points, whether it is a jurisdictional relationship or a product. Guernsey is not in the EU and Gibraltar knows it but Guernsey has image rights legislation, so take that! For the Guernsey businesses, battling the recessionary-competitive headwind there is another underlying theme – whatever you have got, shout about it. Loudly. It might be reputation (Guernsey is no longer a tax haven it is an international finance centre), uniqueness (we have image rights legislation), visibility (great interactive website, appropriate social media and we shout it out), diversity (product and welcome China) and promotional activity (events and building personal relationships). Guernsey Finance has said it - Guernsey is also ‘your international finance centre’ and there is a platform there that all businesses can use to their advantage.

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Kellie Blondel, Dexion Capital Kellie Blondel has joined Dexion’s company secretarial team. Kellie has more than 24 years’ experience in Guernsey’s finance industry including 11 years with Investec Asset Management, responsible for a variety of open and closed ended funds, management companies and limited partnerships. Her experience extends to UCITS funds based in Dublin and Luxembourg. Executive director at Dexion, Robin Fuller, is pleased to welcome Kellie to the team during this busy time for the company:

Jamie To, Galaxy CI Leading data destruction and IT equipment recycling business, Galaxy CI, has appointed sales manager Jamie To.

Emma Russell, Carey Olsen Carey Olsen has appointed offshore corporate financing lawyer Emma Russell as partner in its London office.

Jamie has spent 15 years working in a number of IT roles in Guernsey, most recently at The Sigma Group, and is now looking forward to building relationships with Galaxy CI’s clients.

A Scottish qualified lawyer, Emma brings considerable offshore experience having worked in Dubai advising on Islamic finance, general finance and investment funds finance with Cayman and British Virgin Islands law elements.

Chief executive, Stuart Moseley, is delighted to welcome Jamie to the Galaxy team. He said:

Carey Olsen’s head of corporate in Guernsey, Graham Hall commented:

‘Jamie’s experience will be a tremendous asset to Galaxy CI and I know he will be able to assist us in driving the business forward’.

‘Having a touchstone in London with Emma’s breadth of experience will be a welcome addition to Carey Olsen and we anticipate a positive response from our London contacts.’

Casey Jonkmans, Imperium Trust Casey has been appointed to the board of Imperium Trust

John Waterman, Rabeys Group Rabeys has appointed John as commercial director.

Casey has over 17 years’ experience in the fiduciary sector, having worked for both large global institutions as well as smaller independent organisations. With particular expertise in family wealth planning, he has managed portfolios of clients based around the globe and has an in-depth understanding of multi-jurisdictional structuring.

In this newly created role, John will assist with the day-to-day running of the group’s CI operations.

Kate Storey, Appleby Kate Storey has joined the firm’s corporate and commercial department as counsel. Kate advises on all areas of Guernsey corporate and commercial work, including funds, capital markets, financing and mergers and acquisitions.

John has worked in the commercial sector for most of his career, gaining experience in a wide range of industries including manufacturing, telecommunications, retail automotive operations and construction.

She has specialist expertise in the establishment, listing and regulation of investment funds. With expertise in IP she is also a Guernsey-registered image rights and patent agent.

He is delighted to have been appointed:

Jeremy Berchem, head of the Corporate and Commercial group commented:

‘This new appointment, demonstrates our continued commitment to providing the best possible services for our clients.’

David Gilmour, director, commented: ‘Casey’s appointment provides us with valuable additional experience and a network of intermediaries and solution providers to enhance the opportunities available to Imperium’s existing and future clients.’

‘I’m pleased to become part of the Rabey’s team. I’m looking forward to adding my experience to help us take the business forward. This feels like a completely natural step for me.’

‘Kate brings a wealth of experience in funds and finance work that will add significant strength to what already is a dynamic and talented team.’

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Simon Le Tocq, GTA University Centre The GTA University Centre has promoted Simon Le Tocq to the role of deputy chief executive. Simon has been a teacher at institutions across the world including Southampton University where he taught undergraduate and postgraduate courses and co-ordinated the university’s International Foundation Year Programme. Dr Elaine Monkhouse, interim chief executive commented: ‘Simon has extensive experience within the education sector and is passionate about ensuring that the island’s business community has access to relevant qualifications, enabling individuals to contribute more effectively to their relevant industry sectors.’

Rupert Pleasant, The Praxis Group Rupert Pleasant has been appointed managing director of Praxis Fiduciaries (Switzerland) SA. Having been executive director of the company since January 2012 Rupert will continue to focus on developing the Swiss market for the group along with establishing and managing relationships with key partners in the UK, the Middle East and Africa. He commented: ‘Developing new markets for Praxis is a key strategic objective and I am looking forward to continuing to work with my colleagues to achieve our business development goals and expand our client base.’

Peter Willey, EY Peter is EY’s new head of ax CI. A fellow of the Institute of Chartered Accountants in England and Wales, and a member of the Chartered Institute of Taxations, Peter has an impressive career spanning 37 years with EY. Peter joins from the Newcastle office, where he developed EY’s Personal Tax Centre - the National Centre of Excellence for personal tax compliance and advisory work. Peter commented:

Greta Allman, Saffery Champness Saffery Champness has appointed Greta Allman as manager of the specialist Middle East family office team. Greta will oversee a team of six dealing with a variety of fiduciary structures. She will also be responsible for the high-level administration work and client service required for Middle Eastern clients working with their family offices and existing advisors. Director Lisa Vizia welcomed Greta to the team:

‘I have worked with many of the CI tax team. I have always been impressed by their aptitude for providing bespoke and pragmatic tax solutions to meet clients’ needs.’

‘This is a demanding role and I’m confident that Greta will be a much-valued and respected team leader.’

Collen McHugh, Barclays Colleen McHugh, captive investment adviser for Barclays Wealth and Investment Management, has been recognised in Captive Review’s Top 50 Power List for 2013. The list features 50 of the top, influential professionals in the captive industry and is voted for by industry professionals and readers of the magazine. Colleen was noted for having specialist knowledge of the asset management and private banking markets and for being a prominent speaker on captive investment strategies. Simon Phillips, head of captive insurance said: ‘Colleen is well-known to many in the industry for her involvement in key industry events and conferences.’

Amanda Mochrie, Ogier Ogier has appointed Amanda Mochrie as senior associate in the litigation team. Amanda joins from a leading law firm in Bermuda. She is an experienced offshore litigator and her practice includes contentious trusts, fund litigation, high value multi jurisdictional disputes and reinsurance expertise. Simon Davies, head of litigation, said: ‘We are delighted Amanda has joined our team. Our litigation practice continues to manage a very heavy caseload and her skills, particularly in respect of trust and fund disputes, will be put to great use. She is a very welcome addition to the firm.’

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For further information please contact: Tony Rowbotham Managing Director.

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Guernsey’s retail sector is in pretty good shape. Contact caught up with Tony Rowbotham, Guernsey Retail Strategy Group chairman, to learn more about the new island retail strategy and what changes we might expect to see. I understand to be imminent; we can’t leave the area to stagnate, so something has to happen. Maybe a larger element of residential and less retail. The right balance between these two elements will only benefit everyone in the longer term.’

The culmination of 18 months’ hard work, research, investigation and discussion, A Retail Strategy for Guernsey was published in December. Produced by the Retail Strategy Group, the 73 page document provides 31 strategic proposals for Guernsey’s key retail zones to guide future decision-making and thought processes of stakeholder groups in both the private and public sectors.

are the large out-of-town shopping centres. The town centres that fall into neither category – too small to attract a John Lewis and not having any naturally attractive topography – are really struggling.’ And there are facts and figures to support Tony’s optimistic outlook on the state of our town.

So what happens next? Tony is determined that the report will generate action.

We asked Tony how the report came about in the first instance.

‘At the beginning of this exercise, there were 13 empty shops in the core area of town. The number had reduced to three when we looked again at in early December – a positive sign that our retail sector is adapting to a changing environment and to different shopping habits of the general public.

‘In 2014 we will take elements of the report and start getting some real engagement from interested parties – for example we are recommending the appointment of a town centre manager whose remit will be to improve the retail environment for all involved.

‘There is no doubt that the internet is having some effect, but there are still many things that people will always prefer to buy over the counter.’

‘We will be working with Environment looking at improved signage; considering areas where there might even be retail development – a difficult one but there are opportunities. Equally we are not averse to talking to national brands interested in opening in the island (a lack of choice is often cited by the public as a major ‘gripe’ about our town) recognising the importance of balancing that against the need to support our local traders, but at the end of the day, more choice in our shops will mean less internet shopping on Amazon.’

‘Commerce and Employment had recognised that despite the major role played by the local retail sector (employing just short of 4,000 people), there was no strategy in place. They acknowledged that the project would benefit from input from the private sector to give a balanced view. So this whole process has been a private/public partnership throughout.’ Tony explained that the contents of the report is not meant to be dictatorial. ‘None of our proposals can be forced on anyone, but the report is there as a working document for landlords, retailers and States Departments to guide their thinking and policy making going forward. We believe that we will get a positive response from the respective groups – the retailers are very receptive to any help we can give and the landlords of course will equally benefit from improved retail profitability. We have also been in discussion with the relevant States Departments throughout the whole process – they are very supportive.’ So what is the current state of our shopping areas – is the high street dying, victim of online retail? Tony was keen to stress that Guernsey is in pretty decent shape. ‘The health of the retail sector in Guernsey is reasonably robust. Looking at the UK, the smaller southern towns – often similar to St Peter Port in terms of having additional historical attraction – are doing pretty well as

Is the Group concerned about the changing ‘face’ of our retail areas, shops giving way to coffee shops? ‘No. Shopping has changed. It’s no longer motivated purely by need, but has become very much a leisure activity and this is a world-wide trend. Coffee shops and restaurants are a key part of the whole shopping experience – they attract people into the retail centres as well as encouraging them to stay longer. You stay longer, you buy more!’ And what about St Sampson’s? Tony believes that no one will invest in The Bridge area until there are definitive decisions on Leale’s Yard as there are too many uncertainties surrounding the area. ‘Long term it’s not acceptable to have no development in Leale’s Yard. The Bridge has a lot going for it, but no landlord is going to invest until it’s clear what is happening there.

Tony emphasised the pragmatic nature of the report’s recommendations. ‘We wanted to avoid including ‘grand visions’. Everything in here is deliverable and that was one of our key aims. Our fundamental approach is. ‘Retail in Guernsey is generally in good shape – how can we make it better still?’ The full document can be found on the States website www.

‘We need to see new proposals from The Channel Islands Co-Operative society – which 39


Shopping - we want to do more of it! Ricky Mahy of Create offers a few suggestions to assist the retail sector and its contribution to the island’s economy. Shop till you drop and then go for a meal! Having recently been on a successful Christmas shopping trip to Portsmouth’s Gunwharf Quays and Southampton’s West Quay shopping centres it immediately struck me why Guernsey is missing out on great shopping. Retail shopping and browsing has become an important pastime in the UK ever since the deregulation of Sunday trading and the advent of early evening and late night shopping. As in the UK, people on the continent are not restricted as we are to shopping within restricted set hours. Their shops are open well into the evening giving you enough time to finish work go into town, shop and then go for a meal afterwards. What a vibrant town St Peter Port would be both in the day and the evening if we could choose to do the same seven days a week. It would be a win-win for all concerned, shoppers would have more convenience and retailers would have more customers buying local, hopefully stemming some of the tide against internet shopping. The government would benefit by taking more taxes from the extra staff needed to service the shops especially important in this current economic downtown.


The problem also living on a small island is that we mainly have our best shops in St Peter Port. Wouldn’t it be great to suggest to your family or friends today we are visiting St Sampson’s to go shopping and have lunch/coffee, instead of visiting the town all the time, having a change of scenery is a good thing. I’d liken it to my experience where we were in Portsmouth for

Wouldn’t it be great to suggest to your family or friends today we are visiting St Sampson’s to go shopping and have lunch/coffee, instead of visiting the main town all the time one day and Southampton the next making our visit varied and interesting. We therefore need a viable alternative commercial centre

outside St Peter Port with different shops and different multiples servicing the area. This would make our tiny island feel that much bigger and a better place to live and work. We as architects support the Leale’s Yard development and the regeneration of St Sampson’s harbour as Guernsey’s second main commercial centre. We would support government incentives to support local shops selling niche goods and locally-made produce to sell to locals and visitors to the island. Additionally with an ageing/baby boomer population and people having more leisure time it makes sense to invest in another commercial centre and enhance our shopping experience in St Peter Port with extended opening hours. For those of us who work nine to five Monday to Friday shopping on a Saturday just feels like a rush especially at Christmas time. We hope the right decisions by government and developers are made as soon as possible so that within a few years time instead of having to hop on a plane to go to the UK or Jersey we can hop on the bus or drive to one or the other two town centres to shop and have a great time out.

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If I were in charge 42

Ever imagined yourself in the ‘big seat’ with the power and ability to make changes, influence futures and … well what else would you do? We asked local character Horace Camp that very question.

What type of leader do you think you would make?

take Guernsey through the next decade? What improvements would you make?

What’s your position on party politics in relation to Guernsey?

Literally a larger than life one!

You’ve only allowed me a certain number of words so I will keep it brief. We possibly have on paper the closest to perfect we can hope to achieve for a political system. We elect people not parties and all our elected representatives are equal in the Assembly. The boards and committees are subservient to the Assembly and therefore the most important title in our system is deputy. The shame of it is that it doesn’t work like that.

If we move to any form of cabinet style executive government then a joint manifesto will be absolutely necessary. A real manifesto that the electorate can rely upon at election time. Not ‘I promise to do this to get elected but I will vote any way I want on the topic when the day comes’ type of manifesto.

My style of leadership makes me memorable and therefore I would be the ‘chief oracle’ (more on this below) who was remembered not for the good or bad things I had done but the way I did it. The Boris Johnson of the States of Guernsey. What skills do you have that you think would be key to the role? Being a Libran gives me a great advantage in that I try to see both sides of any argument or proposition. If I find the scale is heavily weighted to one side I will add my support to the other just as a matter of principle. Often the sheer indignation of the majority view leads to a realisation it may be the popular response but it has no basis in fact. I would hope to have investigated Copernicus’ claim that the earth revolved around the sun with an open mind and not accepted the flawed scientific view endorsed by the majority. I am currently still testing the global climate change theory in that manner. Currently I don’t think if I recycle my dog’s pet food tin that I will save the planet. However, the jury is still out on that one. What’s the one thing you would change on day one in your new role. My door would always be open. If someone came to see me and asked if I had a minute I would push my heaving in-tray to one side, grin and say ‘Of course I have.’ Working in a secret underground bunker and staying tight lipped is not my way. What’s your view of the current political structure and its suitability to

A hybrid system somewhere between consensus and executive government has developed because imaginary status and executive power is conferred on individuals with the titles of minister or chief minister. Call a man a King and he will act like one? To improve the system we either try to run the current one as it should be run or we change it. To make the current one workable I suggest the title of minister be replaced with time keeper to reflect the main role of ensuring the meetings end on time and chief minister to become ‘the oracle’ to reflect the role of peering into the future and advising on policy. The Policy Council is not a cabinet it is an advisory body to the senior body of the States of Guernsey, which is the 45 Deputies and two Northern Isle representatives sitting as the Assembly. I do wonder why the Policy Council is automatically made up of all the Time Keepers, sorry ministers, and not people with possibly greater skills in strategic planning. Creativity and chairing meetings are skills that don’t always go hand in hand.

The only way to have a cabinet with a joint manifesto, mandated by the electorate will be to have political parties. I don’t favour an executive style and hope to see the consensus system properly reconstituted. Who would you select for your ideal cabinet or policy council? I would want neither a cabinet nor a policy council but if I were the ‘the oracle’ of the advisory committee then first and foremost I would want Daniel de Lisle Brock on it. A great Guernseyman with a creative mind. He instigated the Guernsey Experiment where a broke island started printing money to build much of the infrastructure we rely upon today. If that wasn’t enough he went to London on more than one occasion to batter down the UK government of the day, which ruled an empire upon which the sun never set, and won vital concessions for his island. If he could prevent the Corn Laws screwing us then LVCR would have been a walk in the park for Daniel. Interesting that his brother who left the Island to join the army and contributed little, if anything, to Guernsey is going to get a full size statue when all Daniel got was a head and shoulders job. >



As my Treasury and Resources time keeper I would have Ebenezer Le Page, the quintessential Guernseyman. As a true Son of Sarnia he is as tight as the proverbial duck’s rear. What does a Guernseyman call a Scot? Spendthrift. Ebenezer would watch our money like it was his own. The ‘rainy day fund’ would be converted to gold sovereigns and stuffed up his chimney, never to see the light of day again. Just the man we need for T&R. For C&E it can only be the boy Le Lacheur from the Forest. He understands new markets like no one else. He opened up the Costa Rican coffee trade and more beside. He invested in the young of Costa Rica and had them educated in England so they could return and bring their country into the nineteenth century. An eye for business and willing to take risks that’s what we need in a C&E time keeper. Also willing to walk on the wild side if needed just as William did when Costa Rica was invaded. He may have been


a neutral but that didn’t stop him filling his ships with Costa Rican soldiers and sailing them up the coast to meet the enemy. For Culture and Leisure we need a creative man with a deep understanding of our way of life. George Métivier our national poet will fill that seat. We could certainly put him in charge of reviving Patois though I think he will need to have a shave and a haircut before we let him speak to school children. We have had some amazing people in the past who left their mark on the international scene. Saumarez, Tupper, Le Marchant, De la Rue and Brock to name but a handful. What happened to us? Why are we no longer able to find their quality here but more and more rely on the outside world?

On which world leader or influencer would you model yourself? I would model myself on the fictional Samuel Pickwick during his political period as portrayed by Sir Harry Secombe. My theme song to be played whenever I entered the Assembly would be Sir Harry singing ‘If I ruled the World’. People would love or hate you as their leader because... Of the people I have led, the ones I remember all love me. There may be the odd one or two who hated me but I can’t seem to recall their names or faces. I think I’m mostly loveable. But if you didn’t get the job then who should have it in your place?

If you were in charge there would be no more …

Someone who makes a complete mess of the job leading to folks regretting they didn’t vote for me.

Gold plated pensions for Civil Servants; licences issued for jobs that could be done by a local candidate.

Now, who could make a complete mess of running Guernsey plc. Let me think?


Named as one of 2012’s ‘Top 35 under 35’ in the private wealth management industry by Private Client Practitioner (PCP), Chris Parrott of Ardel Trust Company is widely recognised as one of Guernsey’s rising stars. He talks to YBG about business in Guernsey, his ambitions for the future, and why he loves the island he grew up in. It’s not every day that you find yourself in a list of the top 35 young business people in your field, but trust manager Chris Parrott has taken it in his stride.

Opportunities to develop key skills and undertake continual training are important too, he says, because this enables people to reach their potential.

One of the best things about it, he says, is the chance it offers to meet the other nominees.

‘I’ve worked in the finance industry for over ten years. I qualified as a Chartered Company Secretary in 2006, then as a Chartered Certified Accountant in 2010 because I still had an interest in accountancy. It’s a client-facing role and clients want you to be on the end of the phone whenever they need you, and for you to be knowledgeable, so ongoing professional development is incredibly important.’

‘It’s certainly nice to be recognised, and it’s great to get that extra exposure for Ardel Trust Company in an environment occupied by other top quality professionals. PCP provides a platform to meet people in the industry. You have an excellent opportunity to build relationships with lawyers, accountants and other professionals. I didn’t know any of the other nominees before so it’s been good to build that web of contacts.’ The ‘Top 35 under 35’ list focuses on the UK and Crown Dependencies, and is designed to recognise and promote rising stars. Chris believes the Guernsey business environment is geared towards excellence and that his employment with Ardel allows him to match those standards personally. ‘Guernsey is a world leader in the trust industry and is well recognised among the offshore finance centres. But importantly, it’s also about the individuals working within well-managed fiduciary companies like Ardel and the close-knit nature of the finance community here, which makes the island successful.’

One of the advantages of living in Guernsey is the training opportunities offered on-island, and the appetite for training within the business community. ‘There are so many professionals in Guernsey looking to complete qualifications. If you were studying in the UK there wouldn’t be the same level of day-to-day contact with professionals in your field. Different firms run regular seminars that help keep everyone abreast of the latest developments.’ Networking is key to Guernsey’s success, and it’s one of the reasons Chris decided to join Young Business Group.

YBG has a lot of different industries covered within its membership – lawyers, tax professionals, trust professionals, and many others. This helps members get an insight into each other’s fields, build relationships and identify opportunities to work together. ‘And for young business people – I hope I can still count myself as young! – it gives you a chance to hone and develop those networking skills. It’s not always the easiest thing to walk into a room full of people and start a conversation but in business you have to do that. YBG gives younger people the chance to do that in a reasonably informal atmosphere and helps to build skills and confidence. Chris’s own plans for the future are clear. ‘My aim is to continue to work my way up, here at Ardel. The people here are great, we have a great team, and that’s very important because you spend a lot of time with the people you work with. You have to be happy in what you do and the culture of the company you work within. ‘I was born and brought up in Guernsey and apart from my years at University, I’ve always lived here. I loved growing up here as a boy, and now I have a young daughter I can’t think of a better place to bring her up.’

‘YBG allows a platform to explain Ardel’s professional services and what we do.

The Young Business Group is a dynamic networking organisation for the young and young at heart. The organisation represents a diverse range of local businesses. We provide members with an opportunity to broaden their contacts and to network in an informal environment.

The main focus of our events is a monthly, lunch, dinner or networking night (one a month in rotation). Our events provide something for everyone. Topical guest speakers at our lunches and dinners provide interesting and lively presentations, whilst our networking events are activity based.

Contact for further information

NEW MEMBERS Chamber is delighted to welcome several new members to the fold – including one based in ‘the other island’. It’s encouraging to see the wide spectrum of industries these companies represent, particularly as most are new company start-ups. Full contact details of each can be found in the directory – but as means of introduction…

Contact caught up with one new member and found out about this new company’s exciting plans.

The first thing that strikes you when you meet White Rock Brewery’s two founders, Ross and Jack, is the passion they have for the journey upon which they are embarking.

dread (we will spare you the details) hence his choice of company name.

The duo met in a professional capacity – both working in the finance sector – and became friends. They discovered a mutual interest in craft beer and the rest, as they say, is history…

that it is more prevalent amongst younger market sectors. Ross and Jack see this as a great opportunity locally and intend to target a younger demographic as well as the more ‘mature’ traditional market. The first beer to feature in White Rock Brewery’s launch calendar boasts the light-hearted name ‘Wonky Donkey’. The second, ‘Lost Tourist’, will begin to venture into unexplored craft beer territory – we are reliably informed that both will be worth sampling!

White Rock Brewery – initially Ross’ brainchild – was not created on a whim but is the result of a comprehensive research programme into both the product and the market, which took the best part of a year.

The Guernsey theme is very much part of the company strategy. All ingredients that are available on the island are sourced locally and the names of both the organisation and the individual products speak for themselves.

Despite the local drinks environment being a highly competitive space, the pair identified a niche market that they are now determined to fill. Consumption patterns of craft beer in the UK differ from Guernsey in

Ross only moved to the island three years ago but his emotional attachment to our shores started from the minute he set foot at the harbour following one of those horrendous boat crossings all island dwellers

Ross and Jack are extremely positive about the support they were shown during the planning stage both from the professional services providers they have engaged as well as from other mentors, family and friends. They are keen to take full advantage of the networking opportunities offered by Chamber and were very complimentary about the help they had received from the team to date.

Already looking ahead to phases two and three of the company development, Ross and Jack are very excited about the future. Plans include a bottling plant to extend distribution; the introduction of new flavours to broaden market reach; and further research into new product development.

We all look forward to the first tasting!



Channel Islands Training & Development For more than 13 years, Channel Islands Training & Development (CITD) has been providing top quality training solutions to local and international businesses. CITD runs open management, marketing and personal development courses as well as bespoke in-house training in the Channel Islands,

London, Isle of Man plus further afield within Europe and the United Arab Emirates. CITD’s success has been built on the strong relationships that have been formed with well over 100 corporate clients. Training is always of the highest calibre, customer

service is second to none and clients are always very happy with both the quality of open courses, in-house tailored training and coaching solutions delivered. Both Stephanie Bass, managing director and CITD have been nominated for and won several top awards.

Sapphire Underwriters Sapphire Underwriters is a Professional and Financial Specialty Lines underwriting practice that offers tailored products to customers located in offshore jurisdictions primarily within the financial services sector. Sapphire was established to provide inspired insurance solutions; coupled with unrivalled service standards, operating for the benefit of the offshore markets. Sapphire draws

on extensive London market underwriting knowledge and 30 years’ experience in professional financial services. Nigel Brand, who heads up Sapphire Underwriters, moved from London to set up the company in May 2013. He has been heavily involved in the offshore markets for many years and firmly believes that the status and complexity of the financial

services sector necessitates a local underwriting presence. Services include: data protection indemnity (cyber); investment manager insurance; corporate service provider; individual director; fund administrator/trust company; pension trustee liability; commercial & financial professional indemnity; commercial & financial D&O liability; combined E&O/D&O.

Delta Training & Consultancy Dawn Bagnall has launched Delta Training and Consultancy which specialises in providing first class HSE approved first aid and health and safety at work courses for local industry and the general public. Dawn’s training experience comes from her 22 years in Army service, primarily in training

roles plus two years as an emergency medical technician. She now seeks to utilise these training skills within a commercial environment. Delta Training aims to deliver more than box ticking training courses. Dawn is passionate about ensuring that clients enjoy a fulfilling training experience that provides them with the

confidence to implement their new skills in a practical way on completion of the course. All training courses meet with current HSE UK legislation and standards; they are OFQUAL regulated through the First Aid Awards Ltd and accredited to Chartered Institute of Environmental Health and Nuco Training Ltd.

Michelle Morley Consultancy Having spent more than 20 years in marketing and sales roles in a customer focused environment in Guernsey, Michelle Morley has started her own business offering a freelance service in marketing, sales and customer service bespoke to local companies.

Aware that many companies nowadays do not have the need to employ a full-time member of staff in these areas, and often don’t have the relevant skills in-house to promote their business effectively, Michelle offers the opportunity for businesses to buy into her skills and experience as and when they need them, however large or small the job.

Michelle can assist with a full-blown marketing strategy, copywriting to improve your website or other sales collateral, management of your customer database, training for your sales or customer service team, proofreading of documents or a monthly e-newsletter to your customers. Michelle can work with you to achieve the right results.



g2a Architecture particular favourite as Laura relishes the challenge of integrating the original fabric of a building with today’s more contemporary requirements.

This is why Laura works in 3D, producing walk through animations that can be displayed on all devices for a clearer idea of how the finished project will look.

g2a can also provide a master plan for a home so that it becomes a ‘home for life’, phasing development to suit individual needs. The key to a smooth-running project is an easy-to-understand design process.

Laura is also qualified to write Statements of Significance reports, which for listed buildings, can provide a valuable guide as to how to approach any planning application.

Claire Singer was born in Guernsey and has been working in the island for the last 14 years as an early years childcare professional.

women, during pregnancy and postpartum, childbirth preparation as well as yoga and massage for babies, toddlers and children.

Claire is currently training to become a fully certified perinatal and children’s yoga teacher with YogaBellies. YogaBellies offers yoga for

YogaBellies’ revolutionary sessions incorporate traditional yoga asanas (postures); self-hypnosis and deep relaxation; beautiful songs, games and

positive life building experiences for infants and children. Yoga for pregnancy classes are gentle and safe for all women, whether they are new to yoga or with years of experience, giving them the opportunity to prepare mindfully for birth and meet like-minded mums too. Yoga is available to children of every age group.

g2a Architecture specialises in the transformation of residential properties, from gaining planning permission for a 14ft shed for storing a paddle board, to obtaining planning and building control permission for a complete renovation of property. After studying architecture, Laura Priaulx worked in local practices before deciding to set up g2a. Protected properties are a

Yoga Bellies

David Jackson David is an experienced Guernsey-based freelance accountant and financial manager who tailors accountancy and specialist financial management packages for CI businesses of all sizes. As well as producing traditional accounting and tax return services on a ‘no frills’ budget price basis he specialises in providing financial management and planning services

in a straightforward, down to earth and cost effective manner. All work is carried out on a fixed fee basis. Financial management packages cover business and accounting record keeping, cash flow management and management reporting. Beyond day-to-day financial management David provides a range of services to assist in strategic planning

Collaboration It’s a powerful thing.

work. Clients reap the benefits of a finance director at a fraction of the cost. These packages are provided on a ‘one off’, part time retainer or interim basis. A commercial background and focus, many years’ experience and a proven track record in financial management combine to provide clients with practical and effective solutions.

Proud publishers of CONTACT AND Customer 1st magazineS Founders and organisers of the annual Jersey and Guernsey Customer Service Awards Founders and organisers of the Jersey and Guernsey Rise and Shine Breakfast networking events

Copy writing | Media consultants | Advertising | Marketing campaigns | Sales campaigns | Corporate event organisation



O1481 715222

s m al l b u s in e s s s pot l ig ht

Who said never work with children or animals? Dani Stevens, of Dani Stevens Photography, seems to have made a success of it – we find out more.

I photographed my very first newborn in late 2008 - it was a friend’s baby. I really enjoyed it and realised that I was actually quite good with babies. Photography was always something that had interested me so the natural next step was to see how these two elements could turn into a business opportunity. Photography soon became my full-time career. I converted a room in our house into a small studio then as I grew I moved to a friend’s multimedia/studio and now I am based in my own studio at Bordeaux. I have come a long way in a short time (even if I have only travelled three miles).

(usually over dad) are frequent but I get hit regularly too – so I seem to keep half my wardrobe at the studio. Air fresheners and cleaning products are a business essential for me too!

What better way to spend your first birthday than diving into your very own giant cupcake!. I don’t think this was around when I was a one year old! It’s hilarious watching these baby’s reactions to the cake.

My tiny tots sessions (for babies between six and eight months) have turned me a peek-a-boo specialist. Luckily they don’t seem to bore of it and find it the funniest thing ever.

There are going to be a few new things happening in the studio in 2014. Some new products for clients to display their images; I am working with Martine Lanoe from Beautylicious offering discounted packages to clients to have their make up and nails done for their sessions; a new package called watch me grow offering discount for clients to sign up to have their baby photographed for the first year of their life at all stages, either starting with the maternity session or at newborn, being photographed at seven/ eight months then their first birthday cake smash. Having clients returning to the studio as their baby grows or when they have a new addition is one of the most rewarding aspects of my job and this type of repeat business has been key to the success of my company.

There is no such thing as an ‘average day’ in the studio. If it’s a day that I have a newborn in, the heat is cranked up to ensure a comfortable, cosy and most importantly a happy baby. I’ll have a few baskets and props set up, the kettle will be on and ready for the parents to arrive. Session days are the most unpredictable; most babies that I photograph are under 14 days and oblivious to all our efforts to preserve their memories in picture format for years to come! Some spend most of the time asleep, others not – all part of the job – I have learned the art of patience! Never work with children or animals? Well I don’t have animals in the studio but the aftermath left for me to clear up after a newborn session makes up for it! Accidents

If you were a fly on the wall at one of these sessions you’d be in fits of laughter listening to me trying (and believe me I am no chorister!) to sing Row Row Row Your Boat and any other song or ridiculous noise to get the baby to laugh. If it’s not baby pee – or worse – that I’m clearing up it’s cake from the cake smashes.

It may be a messy job, but the rewards are amazing. Seeing a mum-to-be get teary eyed as she looks through her maternity image gallery, the joy on parents’ faces as they are presented with their finished frame or canvas and after their baby’s first birthday when we put all the sessions together to make an album of their first year. Watching babies and their families grow and capturing their love and laughter is the best ‘job’ anyone could ever ask for.



Clearing undergrowth at Chateau de Marais

Nothern Trust supporting the community

purpose of which is to prioritise and fund local initiatives and in some cases support charitable initiatives in other jurisdictions.

Northern Trust in Guernsey is one of the island’s largest employers with approximately 330 employees. As a result, the organisation has made a considerable effort to involve itself in the community, both in a fundraising capacity and through volunteer support.

‘A good example of this would be the Philippines. As a company we decided to add a further employee dress down day in November in order to raise funds for the disaster relief efforts. The money raised will be sent to the British Red Cross and Northern Trust has agreed to match the generous contribution that our employees made,’ said Paul.

As much as 95% of its CSR activity is focused on the three core areas of education, children and the environment, achieved through volunteering initiatives and in financial contributions.

‘As an organisation, here in Guernsey, we are able to turn on a six pence in order to support a cause that our employees want to help and that is something we are pleased to be able to do.’

Northern Trust country head, Guernsey, Paul Cutts, has worked for Northern Trust for 21 years across its London, Amsterdam and Melbourne offices and has been managing the day-to-day operations of Northern Trust in the island for the past two years.

The committee meets frequently to apply funding to applications made by charities.

‘We have well-established mechanisms in place on a corporate and global basis, which is extremely important to Northern Trust. Locally we are a matured business with more than 40 years’ presence in Guernsey’s finance industry. Therefore it’s important to get our teams involved in the community because the two interlink so closely in an island environment,’ he said. The Northern Trust Guernsey Charitable Trust has a committee of 12 people, the


‘The way we look to structure our financial support for these causes is on the diversity of our employers, we have a cross section of interests and existing relationships with charities on the island,’ said Paul. ‘Our aim is to help enrich the community in which we exist with an emphasis on the environment, education and children but with a focus on nature and culture of the community here.’ In recent years Northern Trust has supported many popular community initiatives, including the Rocquaine Regatta and the West Show.

Mural painting at Le Murier School

‘Another great example of our contribution to the community is our elected charity of the year, which was the Samaritans of Guernsey for 2013. We also supported 19 further initiatives in the island during the year. These 19 have included Headway Guernsey and Teenage Cancer Trust Guernsey Appeal, selected and prioritised by the Northern Trust Guernsey Charitable Trust committee,’ said Paul. ‘At Northern Trust we are keen to contribute strategically to the island through development of our core business. As a big employer here that’s an important part of what we are achieving, being involved in influencing matters relating to the development of the industry.’ Northern Trust not only contributes to the community through charitable donations, but also by engaging in volunteer opportunities in the Bailiwick. ‘The volunteering aspect of our CSR is a matter of policy. As part of our signature volunteering programme in Europe Northern Trust Community Partners - we grant two days each calendar year for every employee and encourage them to use these days to invest in volunteering efforts. In terms of selecting volunteering opportunities ideas come from our teams and from outside of Northern Trust,’ said Paul. By November 2013 Northern Trust employees in Guernsey had spent the equivalent of 85 workdays across 13 volunteering initiatives.


‘We have participated in a number of days of volunteer work at Le Murier School, which has been both rewarding for our employees and the children there. We have done a lot of work to improve the outdoor areas at the school by providing outside composting sites, tidying the garden areas and painting and outdoor murals. We have also raised the flowerbeds to enable the children in wheelchairs to participate in horticultural activities, where they have not been able to do so before due to access issues,’ said Paul. ‘Volunteering provides people with the opportunity to connect to the community, empathise and help in different ways. Volunteering is more valuable than financial contributions in one way.’ Northern Trust’s volunteers have also participated in conservation work in tandem with La Societe Guernesiaise, on Herm, with the Scouts and at the North Show.

Naomi Venn, head of internal communications and community affairs for Europe, Middle East and Africa, said typically the business runs the volunteering scheme between April and September. ‘This is so that our teams are able to participate in outdoor volunteer activities. Often, once our volunteers have completed a task, we will approach the organisation again to see what opportunities there are for us to return and expand on what we have done,’ she said. ‘Additionally over 97% of volunteers who complete our in-house survey say they would volunteer again and enjoyed meeting fellow employees they may not have met previously.’ Naomi said that the volunteer programme in Guernsey has run for about three years and

she is looking to help broaden the range of activities, whilst continuing to align with the three core areas of education, children and the environment. ‘We are looking for a diversity of volunteer projects and we encourage all our employees to come to us with ideas for the communities in which they live and work that they feel we should support.’ This year (2014) Northern Trust will be celebrating 125 years as an organisation and there are plans for specific volunteer activities to take place in each jurisdiction. ‘The ethos of what we do isn’t about paying lip service, it’s about going out and doing something to benefit the community, caring for others, adding value to organisations that require support and engaging our employees,’ said Naomi.

o t h er communi ty act iv it y

MSG staff get their brushes our at Guernsey Alzheimer’s Association

Work begins on Maison St Pierre thanks to Sure Community Foundation

C5 Alliance donates PCs and technical support to Guernsey Mind

Investec Charitable Trust buys climbing frame for Wesley Pre-School

KMPG staff raises over £1,000 for breast cancer charities



With RBC Wealth Management celebrating its 40th anniversary in Guernsey last year, it is firmly embedded in island life.

From its humble beginnings in Little St John Street consisting of three staff back in 1973, to its present day base at Canada Court with a 220-strong workforce, RBC has and continues to play an active role in the local community - a role that is very much at the heart of RBC’s ethos of being a responsible citizen in the communities in which it operates. Alan Pearce, chairman of the Guernsey leadership team explains: ‘In our view, corporate responsibility is inextricably linked to the long-term sustainability of our business. It is particularly important in tight-knit communities like Guernsey, and has been woven into our DNA: making sure we are constantly aware of the way our business impacts the local economy, the well-being of our employees and island, as well as the natural ecosystem that we so heavily rely on.’ This responsibility to the community is primarily achieved by actively partnering with Guernsey-based associations to champion initiatives that raise funds, inspire change, and encourage participation in aid of local charities.

The Guernsey Harbour Carnival is the most prominent example of this: RBC Wealth Management has partnered with Guernsey Round Table since 2008 to present this staple of the annual calendar. Each Harbour Carnival event aims to deliver a fun family day for Guernsey residents and visitors while raising money for local causes. RBC’s support is not just financial, but also extends to the marketing of the event, participation in races, and volunteering to ensure the smooth running of the day. The success of this endeavour is evidenced by the funds raised to date – over £92,000 has been raised for local good causes with a record £28,000 raised this year – as well as the fact the Round Table proactively nominated RBC for the Community Awards 2013. Recognising that it can be difficult for smaller charities to gain enough of a profile to attract sufficient funding, RBC Wealth Management has also established a donations fund to target these lesser-known charities and associations. The grants awarded throughout the year range from a few hundred up to a thousand pounds, and focus on youth and education, amateur sport or health and wellbeing, which are often under-funded. Another important element of RBC Wealth Management’s community support strategy in Guernsey is to empower staff to get involved in community activity and encourage them to volunteer their time outside of work, which Alan thinks is crucial: ‘As one of the largest financial services employers on the Island, we believe that collectively we can make a real difference. It is inspiring to see how far the small acts and generous donations of our employees have gone in supporting the work and aims of local charities over the last four decades.’


These efforts are supported by an awareness of the ‘natural capital’ we are lucky to have here in Guernsey. The RBC Blue Water Project is a global commitment to help protect the world’s most precious natural water resources. To mark this commitment, RBC has a Blue Water Day each year, a day dedicated to highlighting the objectives and achievements of the RBC Blue Water Project and encouraging employees worldwide to take part in activities that help raise awareness of urban water issues. Last year, and working in conjunction with the Marine Biology Section of La Société Guernesiaise, a group of RBC staff cleaned the beach of litter at Belle Greve Bay and also recorded what was found, as part of the UK Marine Conservation Society’s Beachwatch programme. RBC has a dedicated environmental officer, Francis Binney, who champions water management initiatives like this as well as broader resource efficiency. He commented: ‘The value of our natural surroundings is well-documented but still often ill-appreciated. In addition to beach clean-ups like we did last year, we strive to ensure the energy usage across our offices is as efficient as possible and that we minimise our waste footprint.’ Alan Pearce concludes: ‘2013 was a tremendous year for us, topped off by winning the Corporate Social Responsibility Award at the Community Awards 2013. We pride ourselves on the way we partner with the community through local volunteering and sponsorship initiatives that support worthy causes. That said, we choose not to rest on our laurels and will actively seek out ways to build on these successes to date. I look forward to our next 40 years in Guernsey!’


grumpy old (wo)man.

Many know her as the chair of Young People Guernsey, but Jane St Pier, mum of three and wife to Gavin, is also a director of the Youth Commission for the Bailiwick and sits on the Convenor and Tribunal Board. Jane, 46, has gained a reputation for placing her head above the parapet on behalf of the island’s young people.



She wants to see change in social policy in Guernsey to help improve the lives of those youngsters currently falling between the gaps of existing provisions. In an interview with Contact she not only addresses the needs of young people in the island but secularism, same sex marriage, dog mess and credit card companies in the first of a series of features titled Grumpy Old (Wo)man. ‘Young people are a big success story in Guernsey; they are bright, engaging and resilient. No one knows what their normality is, but they cope with it, with things that as adults we’d find hard to cope with. ‘I think Guernsey is an incredibly generous community – both in financial terms but also in the hundreds of hours currently spent by people in voluntary roles – and that sense of community that comes through is a huge appeal to living here. I feel we need to grasp hold of that and take advantage of islanders’ generosity so that we can effectively tackle issues on the island that need to be addressed. ‘There are great advantages to living in a relatively affluent society with a higher than average standard of living, but my question would be “why aren’t we striving for better?” We are world leaders in finance and we live in a beautiful place, so why are we not striving to be a world leader for providing the best possible start for young people? ‘This is not a criticism of practitioners, but as a friend told me, the enemy of the best is not bad, the enemy of the best is quite good. We’ve got real opportunities to improve the lives of our young people;


I believe that we are small enough to quantify our problems and introduce effective social policy to change the lives of vulnerable young people in our island significantly.’ For Jane the challenge is the culture and ambition of those in positions of responsibility.

‘There are great advantages to living in a relatively affluent society with a higher than average standard of living, but my question would be “why aren’t we striving for better?”’ ‘I’d like us to be aspirational about what we can deliver and I appreciate that takes time and energy, but this is an island driven by innovation and in the next five to 10 years we could come out the other side, having dramatically changed outcomes for young people. ‘Some of the hardest work has already been done as we have ground breaking legislation with The Children (Guernsey and Alderney) Law 2008: a tangible move

from an adversarial system to one of child welfare. Now we need to truly embrace the culture that matches the legislation, maybe we need the mindset of saying “we’ve put that in the ‘too hard to do pile’ for too long, now we’re going to do it.”’ Jane said she is always encouraged and heartened by the huge amount of compassion on the island. ‘However, compassion is sometimes confused with sentiment or a ‘being a soft touch.’ There is even the attitude that “it was good enough for me and never did me any harm.” That is where I come back to reflecting on the different normalities for some youngsters on the island. The day I lose touch with compassion is the day I should stop. If we all lost our compassion, charities wouldn’t be funded and people wouldn’t be doing such tremendous work. I would ask people to consider compassion, sometimes viewed as weakness as a real strength,’ said Jane. ‘There can be cynicism too, an assumption that because someone is receiving benefits they are a benefit cheat. If you speak to someone who works with vulnerable people, the individuals who fall within the poverty definition don’t choose to be there. They want the best for their children. Why do we judge? Why can’t we support not just financially, but work together to remove barriers and misconceptions? ‘We’re all human and we all have different issues in our lives but if you’re in a position of responsibility, if you’re a policy maker, part of a successful corporate body, an agency or philanthropist, why don’t we all work

‘Another gripe is that – as my husband will testify - I’ve got to the stage where I can’t ring credit card companies, because it winds me up so much.’ together? Everyone wants progress rather than change, but you can’t do one without the other. ‘Are we supporting children and young people in 2014 according to their needs? In my opinion we are not doing as well as we can, but we have the manpower, the good will and the legislation to do it, and I’m willing to be part of whatever system wants to give it a try. It takes a community that doesn’t judge and respects boundaries.’

a country is governed.’ When it comes to the smaller stuff, Jane says her children would be able to list 100s of everyday issues that bug her. ‘I try to be on time, I don’t like to be late or let people down. I try to be tidy and organised; probably I am edging towards controlling. I write lists all the time and for pretty much everything,’ she said.

She is also a huge believer in equality of opportunity and a self-proclaimed feminist.

‘The main thing I don’t like about myself is I get caught in a loop sometimes and even in my head I think, “shut up Jane,” I could really do with an edit function. I’m pretty easy going until I’m tired and then apparently I can turn into some kind ogre.’

’I think we should remove the barriers so there is equality of opportunity and reward. But don’t get me wrong; I’m not for positive discrimination as that can just lead to tokenism and how’s that meritocratic? I would bring same sex marriage legislation into force tomorrow. Sure, the churches can decide who can get married in their buildings according to their principles, but for me how can you look at someone and judge them and say you have no right to legally be partnered to the man or woman you love? ‘There’s probably policy in me rather than politics with a capital ‘P’. I am also pro-choice. I would seek a medical review of the current pregnancy termination laws. Let’s gather evidence from medical and health workers and apply policy for medical reasons not religious or societal conventions. Another important change I would want is the creation of a secular state; this protects everyone’s right to religious freedom, but also ensures the right to be free from religion. Religious choice is a private matter and has no place in the way

worse is people that put dog mess in bags and then throw the bag down instead of putting it in the bin. Why would you do that? Talk me though that thought process. Another gripe is that – as my husband will testify - I’ve got to the stage where I can’t ring credit card companies, because it winds me up so much. There’s a complete lack of tolerance in me for all the tedious questions and reasons why they cannot deal with me, as my husband is the primary account holder – although we opened the account together.

When it comes to tax and government spending, Jane has strong feelings. ‘Let’s remove the inefficiencies before raising taxes; I’d suggest that there may well be enough tax taken on the island; the problem is the way we spend it, not how we collect it. Maybe you could throw several million pounds more into the pot and not guarantee that it would make any difference at a grass roots level. ‘I find it hard to cope with people who are terribly negative and lack any enthusiasm or motivation. I find it hard sometimes to connect with this sort of attitude. I’m a realist and positive person. ‘One of the things that bugs me most, when we’re talking about the small stuff, is dog mess not being cleared up. As a dog owner, I know it’s not necessary. However, even

‘So, if I could make immediate legislation changes it would be to bring in same sex marriage, Sunday trading, and remove all involvement of any church in state matters. For something that’s going to take longer, let’s change the culture to one of being ambitious and aspirational for the services, opportunities and achievements of young people. I guarantee that it will reap enormous benefits.’


Hammer time.


From the macabre to the magnificent, no two days are the same for one Guernsey business. In recent years, Martel Maides Auctions has sold everything from unique pieces of Royal jewellery to tribal forks used by cannibals, rare Chinese porcelain and decanter sets that were used to toast the Jacobite Rebellion in the 18th century.


ALL IN A DAY’ S WORK The company that grew organically out of its sister estate agency almost 40 years ago has emerged as a thriving and diverse business and, with the introduction of internet bidding, this sale room is certainly moving with the times. In November 2009, the provincial auction house played host to one of its most extraordinary sales when two small, but perfectly formed, 18th century Chinese bowls sold for an astonishing £1,020,000. ‘The most amazing thing about those bowls was that the owner had no idea of their value. ‘They had been using them as nibbles bowls at their Christmas parties for years,’ said director James Bridges. He unearthed them during a routine valuation at a house within the Bailiwick and said, despite having had three independent valuations by expert UK auction houses, none had seen their true value. They had only ever been given an insurance value of a few thousand pounds.

telephone and shed a tear or two I believe!’ There were 12 telephone bidders alongside those in the room, some of whom had flown in from Hong Kong. ‘Clive [Maides] actually smashed his gavel to smithereens selling those bowls,’ said James. Partly relief and partly excitement – Martel Maides Auctions take a 15% buyer’s premium on every piece sold which made this lot very profitable for the company. The life of an auctioneer is certainly a life less ordinary. Mr Bridges said he never knows what the day has in store. ‘There’s no such thing as a typical day here,’ he said. Each day, members of the public drop in for valuations or advice, or they are called out to on site valuations and house clearances. The auctioneers grew organically out of the partner estate agency business, which was founded in 1972. The first auctions were held two years later and came about as a result of houses being put on

‘They were just sat on top of a chest of drawers with cufflinks and tie pins in. I looked at them and could see immediately that they were beautiful quality. I knew they were potentially exciting and could be from the Imperial Factory, but also knew that they could have been later copies.’ James very carefully packed them and took them back to the office when he was able to verify they were, in fact, commissioned for the Imperial Palace, and dated from between 1723 and 1735. With lots of this rarity and potential value, auctioneers often decide not to publish an estimate. James could find evidence of only one other that had come up for auction in recent times, and that had fetched £350,000. ‘When it came to an estimate, it was very difficult to judge and we took the advice of our consultant for the sale, Julian Thompson (ex-director of Sotheby’s Hong Kong), erring on the side of caution and simply stating ‘Refer department’. I think we were all secretly hoping they would make half a million pounds, so when they passed £1M it was an incredible moment. The atmosphere in the sale room was electric. The vendor was listening in on a

photographing and cataloguing all the lots to the sales themselves and the post-sale deliveries. ‘We have between four and six weeks to get the big sales together. We still go through a fairly old-fashioned process of printing and cutting out the details of all the lots in the catalogue and then laying them out. ‘The catalogue is our window to the world so it has to be the best it can possible be.’ Especially true with the shift in buyers that the auction rooms are attracting. ‘There has been a big change over the last 10 years in who is buying. Whereas before we were mostly selling to the trade, both local and international there has been a shift to a more retail market with collectors buying directly from auction or clients buying pieces for their own homes.’ The introduction and development of internet bidding has opened up the sale room to the Ebay generation – and Martel Maides is moving with the times. ‘It has made a huge difference to the business. We were really encouraged from the outset by how many people used it and not just overseas, but local people as well.’ James said there were pros and cons to the direction in which auctions were heading.

the market complete with their contents. The auction rooms established themselves in Allez Street and joined forces with UK auctioneers Bonhams for a period in the late 1990s. When Bonhams was taken over in 2000, Martel Maides Auctions decided to go their own way once again and, rather than returning under the umbrella of their sister agency, they continued to trade as a separate company, moving to their current premises in Cornet Street in 2001. The Auction Rooms have a full time staff of seven. Over the course of 12 months, they sell, on average, between 10,000 and 15,000 lots. Regular sales take place every three weeks and there are quarterly Fine Art and Antique catalogue sales. This leaves room for one-off sales throughout the year, often the result of large house clearances. ‘The December Fine Art & Antiques sale was the largest we have held to date with 970 lots,’ said James. Big sales mean long days from receipting, researching,

‘It’s wonderful from the vendor’s point of view because it is opening up the lots to a truly global audience but it can be strange when you have two internet bidders bidding against each other. The auctioneer and those in the room are just spectators.’ But the numbers speak for themselves – in the most recent sale, 13% of the lots were won by internet bidders, making up 27% of total monies taken. James said he still approaches every valuation with an open mind and always with the hope of finding something exciting. ‘You can go into the most modest two bedroom house and discover something that has been handed down through the generations from a long lost relative and the owner has no idea of its value. You just never can tell. ‘The one thing I really have learnt in this job is that you can never judge a book by its cover.’


Taking Liberty’s There is a growing number of serviced apartments now on offer in business centres and tourist destinations offering an alternative to traditional hotel stays. Gone are the days when you had to book a minimum number of nights – making them a real option for business and short-stay leisure visitors. Contact sent Angela – a frequent business visitor to Jersey – to see what Liberty Wharf Apartments has to offer and how it compares with her usual hotel experience.

Whenever I need to go to Jersey on business I do a quick online search, and then book accommodation that ticks my checklist of three ‘must-haves’ - located in the town centre; has free Wi-Fi; a choice of food options within walking distance. Usually an en-suite bedroom in one of St Helier’s boutique hotels is more than enough for my needs, however on my last trip I decided to try an apartment for my short two-night stopover. Situated in the heart of St Helier (tick one), Liberty Wharf Apartments has a choice of


one and two-bedroom serviced apartments available to book for stays of one night or more. Located right next to the main bus terminus and adjacent to the taxi rank, visitors have lots of options on how to get around – there is even a car hire company on the same street! The building itself is contemporary and stylish, with coloured panels on the exterior, fitting perfectly into the developing town. Entrance to the premises is controlled by secure keycard and the entry area could easily be mistaken for an office reception,

but that is part of the design of this building – it has the look of an office, the service of a hotel and the experience of being at home. On arrival the receptionist gave me my Wi-Fi code (tick two) and explained the services available. One of the many perks of this accommodation is the complimentary tea and coffee at reception and fresh croissants in the morning. The reception area has a private outside terrace area for guests and is stocked with an array of tourist information – maps, leaflets and timetables.

My apartment was located on the third floor, accessible by lift or stairs and was indeed a real home from home for my short stay. The lounge was kitted out with a sofa, table and chairs, flat screen TV with Freeview and a CD/DVD player. The full-length glass doors led out onto the balcony, with stunning views across the harbour and marina. Off the lounge was an open plan kitchen fully stocked with every utensil you could possibly need for cooking including even a filter coffee machine as well as a tea, coffee, cereal, crisps, bottles of water and a pint of milk. Cleaning up was easy too as the kitchen not only comes with a dishwasher, but also a washer/dryer – just in case you needed to spend an extra night! A quick trip to the shops, which was only two minutes away (tick three) and I was stocked up with my favourite snacks, and couple of microwave meals for one (well I didn’t say I

was inclined to use all the kitchen gadgets!). It made a refreshing change to be staying somewhere that I could eat when I wanted to, without ordering expensive room service or sitting like Billy-no-mates in a hotel restaurant. The bathrooms in the apartments come with a bath/shower as standard and are a very generous size, well lit and nicely heated. The toiletries supplied are all you really need for a short stay, and the bathrobe is perfect for a feet-up evening in front of the TV. The bedroom was light and airy with a comfortable double bed, large mirrored wardrobe and yet another flat screen TV. In addition it also had a safe, iron/ironing board and of course, the essential hairdryer. Whilst reading through the information pack I discovered that Liberty Wharf Apartments also offers a boardroom for

hire, complete with the latest technology as well as a private terrace with tables and chairs for al fresco enjoyment. My stay at Liberty Wharf Apartments was a refreshing experience as I could prepare for meetings, pop back during the middle of the day to catch up on email or two and fully unwind at night, taking time to enjoy the space, have a bath and cook for myself when I chose. It is the perfect place for business trips (short or long), but would also be a very good base for leisure travel, as the bars, clubs, cinema and marina are only a short walk away. For further details go to or call +44(0)1534 714700 Liberty Wharf Apartments, The Esplanade St Helier, Jersey E2 3AS

Win a luxury 2 night stay with Liberty! Contact magazine has joined forces with Liberty Wharf Apartments to offer one reader the chance to win a two night stay in a luxury one-bedroomed apartment. To enter, simply answer the following question, Q: What is the name of the street that Liberty Wharf Apartments are situated in? Complete the coupon opposite, and return it to: Contact magazine, The Guernsey Chamber of Commerce, 16 Glategny Esplanade, St Peter Port, Guernsey, GY1 1WN. The closing date is Friday 31st January 2014.

Answer Your name Company name Tel number Email address Terms and conditions: The editor’s decision is final and no correspondence can be entered into. Accommodation is subject to availability and must be taken before Friday 28th March 2014. Only entries on original coupons can be accepted – no photocopies allowed.


Mr Peter Budwin

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Advertising & Marketing 01481 714437

Karen Metcalf

Guille-Alles Library M Falla

Jessica Torode

Banking 01481 759000

Gary T Miller

Hunt Brewin Julian P Hunt

Hamilton Brooke

Banking 01481 717705

HSBC Private Bank (CI) Ltd

Engineering 01481 723617


Retail 01481 721313

Marc Maubec

Guernsey Sheet Metal Co (1993) Ltd A R Vaudin

Trust & Company Administration 01481 722066

Indulge Media Ltd

Russell Isabelle

Inspired Estate Agents Limited Chris Carr

Pharmaceutical Manufacturers 01481 722787 Retail 01481 720586 Advertising & Marketing 01481 740073 Estate Agency 01481 726599

Insurance Corporation (C.I.) Ltd Insurance Glyn Smith 01481 713322


Technical Consultancy Matthew Polson 01481 242700

Island Electrics Ltd

Interactive Sports (Ci) Limited

Island Fm Ltd

Integrated Skills (Guernsey) Ltd

Internet 01481 735900

Neil Alexander

International Asset Monitor Ltd Michael Strachan

Investment Advisers & Managers 01481 716575

International Energy Group

Fuel & Energy Distribution 01481 715634

Tony Nicholls

International Law Systems Ltd Chris Meinke

Manufacturing 01481 723494

Intersport Nigel Hurford

Retail 01481 200091

Intersurgical (Guernsey) Ltd

Manufacturing 01481 710767

Mark Levrier

Intertrust (Guernsey) Ltd

Administration 01481 211000

M Cahill

Intertrust Fund Services (Guernsey) Ltd Trust & Company Administration Ian Clarke

Intertrust International Management Ltd

M Cahill

01481 211000

Trust & Company Administration 01481 211000

Intertrust Reads Private Clients Ltd

Jane A Le Maitre

Intransit Limited

Tax Advisers 01481 211000 Hire 01481 700066

Lauren Le Feuvre

Investec Asset Management Guernsey Ltd Grant Cameron

Fund Management 01481 710404

Investec Bank (Channel Islands) Ltd

Banking Mort Mirghavameddin 01481 723506


Michel Davy

Accountants,Administration, Finance, Fiduciary, 01481 713843

Ips Ultraprint Ltd

Tom Peek

01481 259188

Isabelle Vets Ltd

Veterinary Services 01481 723863

Helen Dyke

Isla Ltd

Jose Romanillos

Island Analysis Limited

Chris Brock

Island Coachways Ltd Hannah Beacom


07781 146898 Marketing 01481 716227 Transport 01481 720210

Building 01481 263598

Richard Cowling

Radio Station 01481 242000

Martyn Parr

Island Lock & Safe Co Guernsey Ltd

Security Installations 01481 714050

Trevor Mahy

Island Marine Craft Ltd Ian Moxon

Marine 01481 249294

Island Posture Centre

Richie McCurdy 07781 146007

Island Waste Ltd (Skips R Us/Circuit Skips/Rf Mills)

Dan Hubert

Islands Insurance

Services 01481 235762

Insurance 01481 710731

P Rowe

Isle Of Sark Shipping Co Ltd

Sarah Roberts-Byrne com

Ferry Operator 01481 724059 www.sarkshippingcompany.

Itchyfeet Recruitment Agency

Business Services 01481 722817

Jodie Burtenshaw

Itex (Guernsey) Ltd Computing, It/Telecommunications Richard Parker

01481 710881

It’s Murder Channel Islands Limited - Resigned

Sarah Hanselmann

ITV Channel Television

Television Broadcasting 01481 241888

Gillian Mabbett


J K Window Blinds Kevin Philp J T (Guernsey) Ltd

Retail 01481 725991

Paul D Taylor

Jacksons (CI) Ltd Peter Campbell Johansen Executive Coaching Cato Johansen Joy Guernsey Ltd

Johanna Herring

Events, Leisure 07911 720118

Telecommunications 01481 888134 Motor Garage 01481 235441

Coaching & Mentoring 01481 736215 Retail 01481 724244

Joys Production Services

Conference Organisers 01481 727117

Peter Joy

Le Coin Trophies Steve L Le Le Prevost

Services 01481 713277

Le Friquet Plant Centre


Retail 01481 259220

T Ingrouille

Le Mont Saint Garage

Motor Garage 01481 264811

David Beausire

K De P Glass Ltd Alan Tacon

Kemp Le Tissier Angus Kemp Kesell Ltd

Manufacturing 01481 246861

Le Nautique Restaurant

Hotel & Catering 01481 721714

Accountants 01481 253050

Le Page Robert W.

Architects & Chartered Surveyors 01481 725239

Renewable Energy 01481 727388

Keith Hounsell

Kingdom Architects

G Botzenhardt Robert W Le Page

Leapfrog Ltd

Employment 01481 711188

Chris Gnapp

Architect David Kingdom 01481 713440

Learning Clubs

Kings Mills Hotel Ltd

Hotel & Catering 01481 257996

Learning Company Ltd, The

Education 01481 730598

Financial Services 01481 727111

Legis Group Ltd Stuart Platt-Ransom

Trust & Company Administration 01481 726034

Ian Walker

Kleinwort Benson

Mark Bright

Kosangas (Guernsey) Ltd Fuel & Energy Distribution Chris Marquis 01481 728844

Marketing Specialist 01481 246973

Carol Railton

Kathy Tracey

Les Buttes Holiday Cottages

Martin Ozanne

Hotel & Catering 01481 266363

KPMG Channel Islands Ltd Accountants Mark Thompson 01481 721000

Les Cocquerels R T Pipet

Hotel & Catering 01481 254468

KRYS Global Tim Le Cornu

Fiona Naftel


Accountants 01481 711211

Conference Centre 01481 727793

Les Granges Des Fleurs

Hotel & Catering 01481 256879

Les Merriennes Self Catering

Hotel & Catering 01481 263262

Michael de Garis

S A Paine

La Collinette Hotel Ltd Andrew Chambers

La Fregate Hotel

Simon Dufty

Hotel & Catering 01481 710331 Hotel & Catering 01481 724624

La Pointe Farm

Hotel & Catering K Gallichan 01481 267169

La Villette Hotel & Leisure Club G A Power

Hotel & Catering 01481 235292

Langlois Robertshaw & Delbridge

Advertising & Marketing 01481 246668

Law At Work (Channel Islands) Ltd

Business Services 01481 727155

Jim Delbridge

Emma Adkins

Les Cotils Christian Centre

Les Vaugrats Campsite J Laine

Camping Sites & Equipment 01481 257568

Liberation Group Limited, The

Hospitality 01481 724444

David Robilliard

Liberation Management Ltd Steve Kail

Financial Services, Pension,Trust & Comp 01481 740145

Lince Salisbury Ltd Gregory Robert Lindum Consult Andrew Morley Links Communications

Richard Bird links@guernseynet

Accountants 01481 735000 Consultants 01481 264526 Telecommunications 01481 248360


Liquid Katrina Bray

Public Relations 01481 728841

Livingroom Ltd Simon Torode

Property 01481 233008

Lloyds TSB Offshore Ltd

Banking 01481 708023

Mike Starkey

Logicalis Guernsey Ltd

Computing 01481 737000

Rene Brun

Long Port Properties Ltd

Property 01481 728721

Charles S Billson

Louvre Group Ltd

Colin Bridle

Trust & Company Administration 01481 727249

Lovell Ozanne & Partners Ltd

Architects 01481 235397

Andrew Ozanne

Lucas Freight Ltd

Freight Distribution 01481 724480

Adam Prosser


Business Services 01481 264164

Mappin And Webb

Retail Robert Read 01481 723621 m&

Marine & General Engineers Ltd

Engineering 01481 245808

David Coleman

Marine 01481 253181

Mark Davies & Associates (Offshore) Limited

Tax Advisers 01481 738750

Liz Meades

Marlborough Trust Company Ltd Nick Hannah

Trust & Company Administration 01481 713100

Martel Maides Estate Agents P J Le Cheminant

Estate Agents 01481 713463

Martel-Dunn Recruitment Sandra Martel-Dunn

Employment 01481 730565

Martin O’Meara Ltd

Wholesale 01481 734444

D J Chamberlain


Property Services 01481 244244

Howard Mawson

Mayfield Investments Ltd

Archive Services 01481 239075

Ray Blakely

Mayside Recycling

Recycling Michael Grime 01481 247599

Mccathie Associates Ltd

Civil Engineering 01481 714344

Ian Bashforth

Meadow Court Farm Ltd

Ray Watts

Meadowcroft Ltd Paul Meadowcroft

01481 236771 Electrical & Mechanical Engineering 01481 727715

Mediation Solutions Ann Robilliard

Consultancy 01481 263176

Medical Specialist Group

Health 01481 238565

Administration Sharon Mcmillan 01481 234200


Alan Green

Building 01481 265892

Mercator Trust Company Ltd Accountants 01481 252800

Marine Electronics Ltd

Mawson Collins Ltd

Neil Robilliard

Machon Accounting Limited Adrian Machon David Brown

Mauger D P, Electrical Contractor

Dave Mauger

Mercury Distribution Ltd James Greening Michele Hilton Design Design Michele Hilton

Catering Equipment Suppliers 01481 721122 Property Services,Retail,Architects 07781 464600

Michelle Morley Consultancy Michelle Morley Millard & Co Ltd Tim Millard Miss Nob Ladies’ International Fashions

Mary L Le Poidevin

Business Services 07781 157655 Motorcycle 01481 720777 Retail 01481 721800

Miton Optimal Portfolio Managment (Ci) Ltd Fund Management Stuart Place 01481 740044 Momentum Wealth International Limited Stefan Jordaan

Monarch Vulcanising Systems Ltd

Toni Elderfield


Phil Soulsby

Montagu Evans Channel Islands Ltd

Investment Services 01481 735480 Manufacturing 01481 241024 Retail 07781 132686

Estate Agents Tony Rowbotham 01481 742280

MOO Ltd Jamie Falla

Architects 01481 728886

Moore Stephens

Accountants 01481 721769

Np Holdings Limited

Mora Restaurant And Grill

Restaurant 01481 715053


Lance E Spurrier Nello Ciotti

Morgan Sharpe Administration Limited

Financial Services 01481 231100

Serena Tremlett

Mourant Ozannes

Advocates Robert Shepherd 01481 739344

MS & Co

Accountants 01481 701521

Martin J Sandle FCA

MSD International Limited Consultancy Simon Golland 01481 241200 Muse Steve Le Poidevin

Catering 01481 727101


Investment Advisers & Managers 01481 231997

Tony Gallienne

Building 01481 244383


Oak Trust (Guernsey) Limited David Willis

Ocs - One Complete Solution Ltd

Odey Wealth Management (CI) Limited Investment Advisers & Managers

Geoff Marson

01481 743603

Office Projects Tony Veron

Office Supplies 01481 234490

Office Solutions (Guernsey) Ltd

Office & Business Equipment 01481 722992

Offshore Business Focused Solutions Limited Retail 01481 721096

M Paint

Nashcopy Channel Islands Ltd

Office & Business Equipment 01481 712808

Clive Le Tissier

Neenam Ltd

R Piper

01481 715399

Nerine Trust Company Ltd

Robin H Smith

Trust & Company Administration 01481 701300

Network Direct Ltd June Goater

Insurance 01481 701400

Next Generation I.T. Ltd Internet Jason Connolly 01481 750750 Nick Brett Property Ltd

Nick Brett

Nordben Life & Pension Insurance Co Ltd

Sue Garrett

Norman Piette Ltd

Property Services 01481 720123 Insurance 01481 702900 Building 01481 245801

Tony Gallienne

Normandie Group Ltd

Insurance 01481 253953

Finance 01481 749273 Cleaning Contractors 01481 244048

Mike de Laune

Matthew Sirett

N St J Paint & Son Ltd

Chris Schofield

Nova Investment Management Ltd

Ross Preston

Sean Conlan

Offshore Consulting (Guernsey) Limited Will Morgan

Consultancy 07781 105494 Consultants 01481 736040

Offshore Electronics Ltd

Manufacturing 01481 712721

Offshore Logic Ltd

Computing - Software Services 01481 728334

Steve Marshall

Gary Hill

Ogier Claire Long Ogiers Ltd Valerie Benoist

Advocates 01481 721672 Ladies & Mens Fashions & Footwear 01481 237331

Old Government House Hotel & Spa Michelle Morley

Oliver & Company

Chris Oliver

Hotel & Catering 01481 724921 Management Consultants 01481 251683

Optimus Group Limited Consultants Peter Mills 01481 755690 Opus Private Limited

Shane Giles

Orchard Press & Public Relations Ltd Steve Falla

Trust & Company Administration 01481 754700 Public Relations 01481 240600


Orion Insurance Management Ltd

Insurance 01481 728864

Janet Le Poidevin

Placing People 1st

OSA Recruitment

Employment 01481 712891

Polar Instruments Ltd Nigel Mann

Ounsworth Decor Ltd

Building 01481 266194

Polygon Group Limited

Nick Graham

M B Gallienne

Outdoor Guernsey Limited

Leisure 01481 267627

Ant Ford Parker

Outdoor Solutions

Engineering / Tourism 07911 746193

Mark Stonebridge

POS Interiors David Inglis

Design 01481 244718

Potting Shed

Advertising And Marketing 01481 727699

Jay Aylmer

Investment Services 01481 754951

Precision Plastics (Guernsey) Limited

Building Services 01481 242311

Kevin Brown

Consultancy 01481 724000

P K M Daley

Pandora Hotel

Hotel & Catering 01481 720971

C Ryan

Parish Group Ltd

Heidi Soulsby

Finance 01481 711690 Freight Distribution

Pavillion Interiors

08455 196995 Finance 01481 267647

Paul Jonkmans

Retail 01481 256572

Mike Comerford

Perkins Chartered Certified Accountants

Accountants 01481 724966

P N Vaudin

Personnel Appointments & Advantage Hr Ltd

Pet Technology Store Ltd Helen Chamberlain PJ Web Design Limited

Pkf (Channel Islands) Limited

Accountants 01481 752000

Tony Gallienne

Paul Jonkmans Finance Limited

Chris Blin

Pricewaterhousecoopers C.I. LLP Steve Le Page

Trust & Company Administration 01481 729002

Denis O’Malley Nigel Dutson

Accountants 01481 715669

Prime Practice Nick Guillemette

Partners Group (Guernsey) Ltd

Paul Davis Freight Services Ltd

Price Bailey Ltd Paul Martin

Retail 01481 712877

Paper Box, The Phillip Morgan


Venture Capital, Property, Private Equity 01481 704657

Mel Carvill

P & C Daley (Gsy) Ltd

Andre Trebert

Amanda Groves

Manufacturing 01481 253081

PPF Partners Limited


Paul J Ninnim

Human Resources 01481 736444

Lynda Sims

Business Services 01481 723221

Mail Order, Wholesale 01481 266066 Internet 01481 230966 Chartered Accountants,Tax 01481 727927

Health Services & Office Suppliers 07781 156118

Project Hire & Sale (Guernsey) Ltd


Quantum Cabling Installations Ltd

Data, Voice & Electrical 01481 263224

Mark Addlesee

Quantum-Med Marine Ltd

Marine 01481 715399

R J A Piper

Quayside Ltd Russ Fossey

Retail 01481 245881

Quintessential Relocation Consultants Jo Stoddart

Building 01481 242047

Relocation Services 01481 257200


Royal London Asset Management C.I. Ltd


R G Falla Ltd

P Gregory

Building 01481 256585

R W Randall Ltd

Brewing 01481 720134

Jayne Langlois

Rabeys Group Ltd

Motor Garage 01481 244551

Gary Rouget

Ravenscroft Ltd

Stockbrokers & Investment Managers Alex Margison 01481 729100

Ray & Scott Ltd

Manufacturing 01481 244610

Regency Bedding Ltd N Swan

Retail 01481 249544

Jeff Fox

Resolution It Limited

Computing 01481 267338

Olly Duquemin

Richard Stapley Ltd Chartered Accountants Richard Stapley

Rihoy, F W & Son Ltd

Rock & Small Ltd

Peter Van de Velde

Estate Agents 01481 728559

Rocquette Cider Company Ltd

Cider Maker 01481 232501

Ronez Ltd

Building 01481 256426

James Meller

Peter de Garis

Ross -Gower Group Ltd

Chris Hubbard

Rossborough, R A (Guernsey) Ltd Ian Stewart

Rothschild Bank International Limited David Oxburgh

Rotorswing Uk Ltd

Consultancy 01481 722222 Insurance 01481 241555 Banking 01481 705150

Nick Piper

07781 126267

Royal Bank Of Canada (C.I.) Ltd

Banking 01481 744143

Alan Pearce

Royal Bank Of Scotland International

Safehaven International Ltd

Trust & Company Administration R J Bach 01481 723925

Saffery Champness Jeremy Ellis

Banking Robert Girard 01481 703873

Accountants 01481 721374

Samuel Pepys David Whitby

Retail 01481 727616

Sandpiper CI Limited

Tony O’Neill

Retail 01481 708528

Sark Estate Management

Dawn Manger

01481 832704

Sapphire – the only professional financial services underwriters in the Channel Islands.

Accountants 01481 267460

Advertising & Marketing 01481 724705

Matt Collas

Rock Commercial Ltd


Building 01481 245231

Ivan Rihoy

Investment Advisers 01481 711261

your constant in an ever changing world Sapphire Underwriters

Nigel Brand

Sarnia Estate Agents

Alex Ford

Insurance 01481 737414 Estate Agents 01481 713463

Sarnia Hotels Ltd Hotel & Catering A Sendlhofer 01481 724452 Sarnia Management Corporation Ltd Lisa Davey

Sarnia Mutual Ltd

Finance 01481 723501

Vernon Etherington

Sarnian Roofing Ltd Gary Gavey

Administration 01481 728444

Building 01481 715475

Sausmarez Manor

Conference Organiser Peter De Sausmarez 01481 235571

Schroders (CI) Ltd

Financial Services Julian Winser 01481 703700

Scope Furnishing Ltd A J Bourgaize

Retail 01481 723197


SG Hambros Bank & Trust (Guernsey) Ltd

Banking 01481 726521

Mark Didcott

SH Accounting Services

Chartered Accountants,Tax 07781 123546

Sara Harborow

Sidlocks Of Guernsey

Hotel & Catering 01481 713883

Roy Kilpatrick

Sigma Group, The

Computing 01481 241111

Robert Sillars

Simon Cottell - Chartered Architect

Architect 01481 725355

Simon Cottell

Simon Larbalestier Opticians

Retail 01481 710781

Simon Lovell Interiors

Retail 01481 728695

S Larbalestier

Simon Lovell

Situations Recruitment Agency Ltd Melissa Campbell

Employment 01481 710639

Skill Set CI Limited Sharon Alvarez

Leisure 14817 735440

Skipton International Ltd

Banking Jim Coupe 01481 727374

Smith Signs Ltd Dan Smith Sofsync Ltd

Susan Watson

Printing 01481 247749 Computing - Software Services 07781 122449

Sommelier Wine Company Ltd Richard Allisette

Import/Export 01481 721677

SOUP Architects Ltd

Architects Max Babbe 07781 147667

Source Recruitment Specialists Limited Julia Martin

Employment 01481 701616

Spicer & Partners Guernsey LLP Shelagh Mason

St Emilion Ltd N Cirigliano

Hotel & Catering Steve Durey 01481 721027

St John Training Services Guernsey Health Steve Ford

St Peters Trust Company Ltd

Martin Priest

St Pierre Park Hotel Dina Le Lacheur

D J D Perkins

Distribution 01481 232458

TO ADVERTISE HERE FOR JUST ÂŁ75 contact us on 01481 715222 State Street Trustees (Guernsey) Ltd Finance Gerald Hough 01481 734700 Steve Ferbrache & Co Ltd

Building 01481 700889

Stonelake Ltd

Retail 01481 720053

Steven Ferbrache

J R Herschel

Paul Watson

Office & Business Equipment 01481 737044

Outside Catering/Cookery School Sue Wilson 01481 720969

Sure (Guernsey) Limited

SPF Private Clients (C.I.) Ltd

Finance 01481 715234

Swallow Apartments M Hesse


Payments Solutions 07781 413083

Sueco Outside Catering Ltd

Retail 01481 723530

Pierre V Blampied

01481 721787

Stanley Gibbons (Guernsey) Limited Investment Services Mike Hall 01481 708277

Specsavers Opticians Rod Goldsborough

Hotel & Catering 01481 728282

Standard Chartered Trust (Guernsey) Limited Trust & Company Admin

Trevor Kelham

Style Office

Specsavers Optical Group

Trust & Company Administration 01481 723674

Irrigation Bridget Foss 01481 252521

Specialist Construction Supplies Ltd

Business Equipment, Joinery 01481 245124

01481 247979

Stan Brouard Group

Stopcost Ltd David Holt

Simon Kerin

Hotel & Catering 01481 726059

St George’s Hotel

Trust & Company Admin Stephen Hare 01481 729965

Sovereign Trust (Channel Islands) Limited

Solicitors 01481 710315

Telecommunications Steve Smith 01481 757501 Hotel & Catering 01481 249633

Swoffers Ltd

Estate Agents 01481 711766

Matthew Henry

Sydney Charles Group

Insurance Philip Lepp 01481 739970


Technical Field Services International Ltd

Human Resources Gail F Batiste 01481 729298 tfsi@cwgsy.cnet

Tiara Software Consultants Ltd

Computing - Software Services Tim Rawles 07781 443475


Chris Russell

Investment Consultancy And Research 01481 714292

Town Centre Partnership Ltd Jack Honeybill

07781 113464

TPA Ltd Tony Tostevin

Advertising & Marketing 01481 700070

Trafalgar Travel Ltd

Travel Agent 01481 728121

Suzanne Rouxel

Travel Counsellors - Debbie Freestone-Roberts

Travel Agent 01481 712549

Travel Counsellors - Vaughan Davies

Travel Agent 01481 726837

Travel Solutions Fred Eulenkamp

Travel Agent 01481 715145

Trinity Trust Co Ltd

Trust & Company Administration K Le Poidevin 01481 727429

Troalic A J & Sons Ltd

Retail 01481 245363

Andrew Troalic

Trust Corporation of the Channel Islands Limited Ken Wrigley

TT Software Ltd

Tony Trenker

TTC Travel Group Ltd

Kevin Bunney

Trust & Company Admin 01481 730430 01481 700202

Business Services 01481 754773

Tyrrell Dowinton Associates Ltd

Paul Dowinton

Jeff Whittaker

Marketing And Manufacturing 01481 263548

Vaudin Stonemasons Ltd Hotel & Catering 01481 723730

T Fernandes

Vaughan Davies

Valhalla Industries Limited Design

Valley Computer Services Ltd Computing Gordon Dutton-Queripel 01481 239460

Taste Of India Restaurant, The

Debbie Freestone-Roberts


Architects 01481 259959

Building Services Lance Vaudin 01481 248316

Vazon Energy Ltd

Consultancy 01481 729981

David Robson

Vazon PR & Events (Metasis Ltd) Fleur Curzon

Vets4pets Ltd Peter Watson Victoria Fine Jewellery Chris Brazier-Creagh Vision Networks Ltd

Bill Mead

Vortex PR Nigel Robson


Waite RS Chartered Surveyor R S Waite, FRICS

Consultancy 01481 722424 Veterinary Services 01481 239200

Retail 01481 740050 Security Installations 01481 255414 Public Relations 01481 233080

Arbitrator 01481 722121

Waitrose Guernsey

Retail Allen Edwards 01481 729222

Watts & Co Limited

Estate Agents Joanna Watts 01481 740071

Weighbridge Trust Ltd Trust & Company Administration P Conway 01481 720581 Wellsprings Ltd

Health 01481 233370

White & Company Plc

Removals 01481 736868

Alex Taylor

S Hammer

White House Hotel Hotel & Catering Jonathan Watson 01481 722377 White Rock Brewery Co. Limited Brewing Ross Gledhill 07911 760302


Willis Management (Guernsey) Ltd

Management Consultants 01481 735630

Dominic Wheatley

Window Service Centre Ltd Manufacturing Mark De la Rue 01481 248743 World Travel

Travel Agent 01481 252211

Ken Baker

WT Partnership (Guernsey) Ltd Architects & Surveyors Nigel Carter 01481 723163 XTEC Ltd Computing Tony Mealing 01481 700004 X-Ware Ltd, T/A Jcs Barry Pitfield

84500 049599



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Claire Singer

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