Ombudsman role with investigation

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Ombudsman Role with Investigation 1. How do you clearly and succinctly explain the purpose of a LTCO investigation? Write your statement.

2. How do you clearly and succinctly explain the LTCO role in complaint investigation? Write your statement.

3. How do you clearly and succinctly explain the difference between the LTCO role in an investigation and the role of others such as adult protective services, licensing and certification, private investigators, or police? Write your statement. Ask someone who is not familiar with the LTCOP to read your statement and tell you if it is clear and what it says to them about the ombudsman role.

4. How is the LTCO role with investigation taught to ombudsmen throughout your state?

5. Is the investigation training content consistent throughout the state?

6. 6. Is the ombudsman role taught as a position of strength, based on representing residents and on being outside of other systems?

7. If other agencies or programs provide training related to investigation skills or process for ombudsmen, is there always an ombudsman component that explains how LTCO adapt the skills or work with those programs? Do you or the other trainers give LTCO a clear understanding of how ombudsmen can use the information that is presented and stay consistent with the LTCO role?

8. If you hear ombudsmen saying that they feel powerless or ineffective because their role does not include enforcement, how do you respond?


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Ombudsman role with investigation by Consumer Voice - Issuu