ARTIFICIAL INTELLIGENCE
7
REASONS CHATBOTS WILL
MAKE YOUR BUSINESS GROW!!
Presented by Consagous Technologies LLC
Covered Today A brief outline What is a Chatbot? How does it work? Types of Chatbots! Benefits of Chatbots!
Chatbots? What is a chatbot exactly? A chatbot (sometimes referred to as a chat bot) is a computer program that simulates a conversation with users to achieve a specific goal (e.g. provide information).
Where do we go next? HOW DOES A CHATBOT WORKS?
HOW DOES A CHATBOT WORKS? It’s simple: you want the chatbot to perform action X when a customer performs action Y – and it happens. Chatbots simulate conversations with users through predefined channels. Most often, these channels are messaging applications (like a chat interface, e.g. Tidio, Messenger, Slack, etc.). A chatbot reacts through these channels based on the creator’s design.
TYPES OF CHATBOTS SCRIPTED/QUICK REPLY BOTS
NLP CHATBOTS
SERVICE/ACTION CHATBOTS
Here interaction with the customer happens through a predefined set of questions.
It analyze the messages and then language (NLP) parsing is done to get variables for the answer.
SOCIAL MESSAGING
CONTEXT ENABLED
VOICE ENABLED
CHATBOTS
CHATBOTS
CHATBOTS
These chatbots are combined within social messaging platforms for customers to directly interact with the bot.
These chatbots learn with their conversation practices with the user like Siri, Alexa, Google Assistant.
Allow user inputs within voice, act upon user request, answer their doubts and perform several creative tasks.
These type of Chatbots ask for related data from the user to act like check booking cost.
Relationship with Technology
75% OF USERS ADOPTING ONE OR MORE MESSENGER PLATFORMS. According to Global Web Index statistics
BENEFITS OF CHATBOTS Better and faster customer service. Create sales opportunities. Personalize communication. Save a lot of time. Collect leads. Instantly react to customers’ behaviour. Set up on every website easily.
Better and faster customer service By giving quick responses you are win the customer's trust immediately.
Create sales opportunities Chatbots can boost your conversion rate by engaging 100% of a website’s visitors and can increase sales.
Personalize communication Greet new visitors or send a “thank you” message – this makes things more personal, and customers love that.
Save a lot of time Chatbots used to respond to simple queries and it’s highly efficient. And customer doesn’t have to wait for a phone call or an e-mail, they just get an instant reply.
Instantly react to
Collect leads
customers’ behaviour
If you ran out of stock & customer wants to leave? No issue. A chatbot can ask them for their e-mail, and you can later inform them that the product is available.
If your client wants to leave the website. A chatbot engages them and offers a discount. The customer gets the product, you get the money – everyone is sort.
Set up on every website easily Most of the chatbots work on every platform whether it is Wordpress, Joomla, Shopify etc. so you won’t have to spend a lot of money or time to set things up.
Get in Touch We'd love to hear your thoughts
ADDRESS 119 Nueces St, Austin, Texas, USA, 78701
PHONE +1 512 488 3568
EMAIL projects@consagous.com
Be Inspired
IMAGINATION IS MORE IMPORTANT THAN KNOWLEDGE. ALBERT EINSTEIN