Claims Department Our in-house claims department is able to deal with all fault and non-fault claims including damage only and personal injury. The department has fully trained insurance claims handlers who action claims from inception to conclusion in line with our insurance partners’ specifications and requirements. This department has staff trained to the highest level in relation to Third Party intervention, credit hires Carpenters Law, fraud, and MOJ portal claims. Our expertise also includes personal injury claims handling at all levels and value. We are able to provide a fully outsourced service to include bespoke management information reporting and a complete treasury function. Carpenters is able to offer our insurance partners a fully outsourced claims handling service Bespoke systems Designated claims team Experienced claims handlers Claims handling system, reserving policy and management information developed in conjunction with insurance client Real time online access to individual claims Real time online access to claims MI Supplier management where required Treasury function.
Legal Services We treat all clients’ claims, whatever the nature or value, with the same level of dedication and commitment. Our aim is to ensure that our client is supported and advised throughout each stage of the claims journey and that we maintain a professional and compassionate attitude at all times. We ensure our client receives the highest level of service, regular communication and expert legal advice from our team of legal specialists. We have always adopted an ethical approach to personal injury claims. We ensure that our clients achieve the best possible result, without engaging in the cost building activities adopted by some claimant lawyers. Uninsured Loss Recovery
We have a dedicated team specializing in recovering clients’ Uninsured Losses Carpenters Solicitors, such as out of pocket expenses, in those claims where no personal injury has been sustained.
Our team is experienced in recovering these out of pocket expenses as quickly as possible and with the minimum of inconvenience to our clients. Motor Legal Claims
On the legal side we focus on personal injury claims brought by the customers of our insurance clients following road accidents and our service to our client includes a highly efficient system through which we aim to submit all claims on Day 1. Every client is given a designated individual lawyer for the duration of the case who engages in verbal communication with the client from the outset. Any confirmatory correspondence is friendly and jargon-free and is sent to the client electronically where possible to ensure early receipt. We aim to recover maximum damages for our client in the shortest possible time. Serious and Catastrophic Injuries
Clients, who suffer life changing injuries, and their families, require a service that goes beyond standard legal advice and we have a designated Serious and Catastrophic Injury Team who conduct such claims. The team is aware that the priority in the period following the accident is to rehabilitate the client as quickly and as far as possible to their pre-accident condition. It is then a process of guiding the customer and their family through what can be a confusing legal process and our team has vast experience in dealing with such claims and ensuring the client and their family has full support during this traumatic time. We have achieved a number of multi million pound settlements for our clients and in addition we have a separate team that deals specifically with fatal accident claims. Non-Motor Personal Injuries
We have a team of experienced lawyers who specialize in non-motor claims which include accidents at work or in a public place. These lawyers are able to advise customers on a range of complex issues that arise outside of motor injury litigation.