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Sarath Shyam
Redrawing the Financial Map: Inclusion Through Innovation
There is a quiet revolution happening. Not in boardrooms or trading floors, but in the way people access, move, and trust money. A decade ago, financial inclusion meant having a bank account. Today, it means something much deeper: the ability to take part in the digital economy, no matter where you live or who you are. From mobile payments to embedded finance, technology is opening doors for millions who were once left outside the system. I often think about how many great ideas never took off simply because someone didn’t have access to credit, a safe way to save, or a way to get paid. It is a sobering thought. According to the World Bank, nearly 1.4 billion adults
across the world still remain unbanked. Yet the same report shows that mobile money accounts have grown quickly, proving that innovation can bridge gaps that traditional systems could not.
This month, we are exploring how financial innovation is changing the meaning of inclusion. It is no longer just a moral goal but a smart growth strategy for the future. The topic feels right for this issue because technology, when guided by empathy and purpose, can become a powerful equalizer.
Our cover story features Chipo Mushwana, Executive of Emerging Innovation and Payments at Nedbank. She is an inspiring fintech leader who truly represents this transformation. Chipo’s journey from entrepreneur to award-winning executive and founder of Women in Payments Africa shows that progress is not about replacing systems but reimagining them to serve more people in better ways. Her work in digital payments and embedded finance proves that inclusion and innovation can move forward together.
This issue of Digital First Magazine also includes stories that challenge how we think about technology and leadership. From the rise of ethical AI to the future of digital entrepreneurship, each story brings new ideas and perspectives.
As you read through the pages, think of inclusion not as a task, but as a spark. When innovation and intention work together, the result can change lives.
Enjoy Reading.
Sarath Shyam
COVER STORY
CHIPO MUSHWANA
EXECUTIVE OF EMERGING INNOVATION AND PAYMENTS, NEDBANK
How to Escape Tech Overload: Why Bespoke Solutions Might Be the Answer
Maggie Bolger, Founder, The CFD
EXPERT OPINION LEADER’S INSIGHTS
Why Digital Entrepreneurship Education and AI Will Disrupt University Education for Future Generations
Aaron Kalvani, Global AI Transformation Leader, Author, Public Speaker, & Angel Investor
Michelle Kay, Chief Learning Officer, Albertsons Companies Leading the Charge in Workforce Learning
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LEADER’S INSIGHTS
Pioneering a Sustainable Future Through Technology
Tobias Kederer, Head of Sustainability & Migrations/Modernization (Professional Services), Amazon Web Services
Nurturing Tomorrow’s Tech Leaders
Seth Daluga, Transformative Technology Leader & Global Conference Speaker
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Building a Legacy of Impact & Success
Darren Bowling, Vice President (VP) Solution Enablement – Europe, Atos
Driving Positive Change Through Sustainable Tech Solutions
Diamond McKenna, CEO, Diamond Assets LLC
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COVER STORY
CHIPO MUSHWANA
EXECUTIVE OF EMERGING INNOVATION AND PAYMENTS, NEDBANK
CRAFTING TOMORROW’S FINANCIAL ECOSYSTEMS TODAY
Chipo Mushwana is an award-winning fintech executive, entrepreneur, and founder of Women in Payments Africa. As Executive: Emerging VP Innovate at Nedbank, she leads transformative business models and strategic investments across digital payments and embedded finance. Chipo holds a TGM qualification from INSEAD, has attended and AI immersion with Standford University in San Francisco and holds an MBA in Entrepreneurship from GIBS and is passionate about building inclusive ecosystems that empower underserved communities. She has spearheaded groundbreaking initiatives in fintech, M&A, and innovation, and is a recognized voice in Africa’s digital economy. Her work bridges technology, impact, and leadership — with a vision to shape the future of finance on the continent.
Recently, in an exclusive interview with Digital First Magazine, Chipo shared insights into her background rooted in entrepreneurship, innovation, and financial services. She also shared her role model, personal hobbies and interests, future plans, words of wisdom, and much more. The following excerpts are taken from the interview.
Hi Chipo. Please tell us about your background and areas of interest. Hi, I’m Chipo Mushwana. My background is rooted in entrepreneurship, innovation, and financial services. I’ve spent the last several years shaping transformative business models
and leading strategic investments in digital payments, fintech platforms, and emerging technologies. I’m deeply passionate about building inclusive ecosystems, especially in the African context, where innovation can truly shift the needle for underserved communities.
WE’VE MOVED BEYOND DISRUPTION INTO A PHASE OF DEEP INTEGRATION — WHERE FINTECH IS NO LONGER A STANDALONE SECTOR BUT A LAYER THAT TOUCHES EVERY PART OF THE ECONOMY
My interests span across embedded finance, platform economies, and the intersection of technology and social impact.
What do you love the most about your current role?
What I love most about my current role is the opportunity to build what doesn’t yet exist. I get to work at the edge of possibility — defining new commercial structures, exploring unconventional partnerships, and unlocking value in spaces that are still forming. It’s a space that demands creativity, resilience, and bold thinking, and I thrive in that.
What are your thoughts on the current state of the fintech industry, and what opportunities or challenges do you see on the horizon?
The fintech industry is at a fascinating inflection point. We’ve moved beyond disruption into a phase of deep integration — where fintech is no longer a standalone sector but a layer that touches every part of the economy. The opportunities are immense, especially in embedded finance, BaaS, and cross-border solutions. However, challenges remain around regulation, trust, and scalability. The winners will be those who can balance innovation with responsibility and build ecosystems that are both agile and inclusive.
What do you believe are the key elements of creating great customer experiences in fintech?
Creating great customer experiences in fintech starts with empathy. It’s about understanding
MY BIGGEST GOAL IS TO BUILD SCALABLE, INCLUSIVE PLATFORMS THAT REDEFINE HOW FINANCIAL SERVICES ARE DELIVERED ACROSS AFRICA
the real pain points people face and designing solutions that are intuitive, accessible, and relevant. Simplicity, transparency, and speed are key — but so is trust. Customers need to feel that they’re not just transacting but being understood and supported.
How does your experience as the founder of Women in Payments (SA) influence your approach to leadership and innovation?
Founding Women in Payments South Africa has deeply influenced my leadership style. It taught me the power of community, the importance of representation, and the value of creating spaces where people feel seen and heard. It’s shaped how I build teams, how I approach innovation, and how I advocate for equity in the fintech space. Leadership, to me, is about lifting others as you climb.
What skills do you think are essential for fintech professionals to succeed in the industry?
To succeed in fintech, professionals need a blend of technical fluency, strategic thinking, and emotional intelligence. The ability to navigate ambiguity, collaborate across disciplines, and stay curious is essential. Fintech moves fast — so adaptability and a learning mindset are non-negotiable.
Is there a particular person you are grateful for who helped get you to where you are?
I’m incredibly grateful to my mother. Her strength, wisdom, and unwavering belief in me have been foundational. She taught me to
lead with integrity, to dream boldly, and to never forget where I come from.
What is your favorite quote?
My favorite quote is: “The future belongs to those who believe in the beauty of their dreams.” — Eleanor Roosevelt. It’s a reminder to stay visionary, even when the path isn’t clear.
What are some of your passions outside of work? What do you like to do in your time off?
Outside of work, I’m passionate about storytelling, travel, and wellness. I love spending time with my family, exploring new cultures, and finding quiet moments to reflect and recharge. I also enjoy mentoring young women and creating platforms for dialogue and growth.
What is your biggest goal? Where do you see yourself in 5 years from now?
My biggest goal is to build scalable, inclusive platforms that redefine how financial services are delivered across Africa. In five years, I see myself as a captain of industry actively fostering bridges in fintech, impact, and entrepreneurship — with Africa at the center of the story.
What advice would you give to aspiring leaders in the fintech industry?
To aspiring leaders in fintech, my advice is: stay curious, stay grounded, and build with purpose. Don’t chase trends — solve real problems. And remember, leadership is not about titles; it’s about impact.
Pioneering AI Solutions for a Better Future
Aaron Kalvani, Global AI Transformation Leader, Author, Public Speaker, & Angel Investor
Hi Aaron. What drives your passion for AI, corporate strategy, and business transformation?
My passion for AI and business transformation stems from the incredible potential of technology to drive positive change. I’ve seen firsthand how AI can unlock insights and solve complex problems across industries—from disaster response to financial services. What excites me most is how AI can optimize operations and
create personalized solutions that benefit both businesses and society.
How do you see the future of work evolving with the increasing adoption of AI?
AI will significantly reshape the workforce, automating routine tasks and freeing up humans to focus on creativity, strategy, and emotional intelligence. In the future, humans and AI
Cybersecurity is crucial in AI development and deployment. With AI systems becoming integral to operations, they are prime targets for cyber threats
Aaron Kalvani is a global AI strategist, public speaker, and senior advisor to worldleading government organisations and the most influential companies shaping the future. With over 26 years of expertise in AI, corporate strategy, and business transformation, he has led the technology and ethical deployment of AI across industries and nations. A visionary thought leader, he pioneers AI solutions for disaster resilience, conflict resolution, and global equity. Now, Aaron Kalvani is working on the frontiers of next-generation AI advancing autonomous systems, quantum computing, AGI, and brain-computer interfaces to shape the technologies that will define the future of intelligence itself.
Recently, in an exclusive interview with Digital First Magazine, Aaron shared insights on what drives his passion for AI, corporate strategy, and business transformation, the inspiration behind his latest book, personal hobbies and interests, future plans, words of wisdom, and much more. The following excerpts are taken from the interview.
It’s important to me that everyone, regardless of their background, leaves with a deeper understanding of the evolving world of AI and its impact
will work together—AI handling repetitive tasks, deep understanding, and super quick decision making (with frameworks attached to policies) while humans bring judgment, innovation, and empathy. This transformation will lead to new industries and careers that we can’t yet imagine.
What role do you think cybersecurity plays in AI development and deployment, and how can organizations ensure the security of their AI systems?
Cybersecurity is crucial in AI development and deployment. With AI systems becoming integral to operations, they are prime targets for cyber threats. Organizations need to ensure their AI systems are secure with encryption, audits, and continuous monitoring. At the same time, fostering a culture of ethical AI and security awareness is essential for mitigating risks and protecting data.
What inspired you to write your books on machine learning and data structuring, and what key takeaways do you hope readers will gain from your work?
I have had four books published now, over 15 years, however my latest, The Ethical Integration of Generative Al: Harnessing Large Language Models for Societal Good: is inspired by my experiences applying AI in real-world settings. I wanted to make AI more accessible and emphasize its potential for good. In The Societal Good of AI, I focus on how AI can help solve global challenges like poverty and climate change. I hope readers leave with an understanding of how we can
harness AI responsibly to improve society and also act as an encyclopedia of terms in the new field of Generative AI.
Can you discuss your experience as a public speaker, and how you approach communicating complex AI concepts to diverse audiences?
As a public speaker, I’ve had the opportunity to speak in 51 countries across five continents, bringing AI to audiences around the world. I focus on making complex AI concepts relatable by using humor, storytelling, and real-world examples. I often jump off the stage and interact directly with the audience to create a more engaging environment. It’s important to me that everyone, regardless of their background, leaves with a deeper understanding of the evolving world of AI and its impact.
How do you stay current with the latest developments in AI and related fields?
I stay updated by being involved, being on the ground, working with the hyper-scalers with Quantum Computing, governments, policy makers, the European Union, The WEF, Rotary, IEEE, Universities and networking by contributing to the latest research, attending conferences, and working on cutting-edge AI projects. My role as a Senior Advisor at the United Nations also keeps me engaged with global initiatives. Additionally, my experience in the early 2000s as part of the team that coined the term “big data” at Gartner has given me a unique perspective on the evolution of technology and its transformative power.
Is there a particular person you are grateful for who helped get you to where you are?
I’m grateful to five mentors I’ve had throughout my career. Stephen Hawking who I knew well, Gregory Hinton –instrumental in cloud computing and data management platforms, Daphne Koller – Co-founder of Coursera, Marissa Mayer – Former CEO of Yahoo! and of course Geoffrey Hinton – for his foundational work on neural networks and AI algorithms. During my time at Oxford University, I had guidance that shaped my understanding of the ethical implications of technology and inspired me to pursue AI as a tool for societal good. Without their influence, I wouldn’t be where I am today.
What are some of your passions outside of work? What do you like to do in your time off?
Outside of work, I travel to remote places with my wife and two sons. We like building robots and drones and planting IoT devices on top of mountains, down live volcanoes, in rainforests, within earthquake zones, just outside war zones and on the ocean bed. We have been in helicopters, submarines, and down deep abandoned mines. I often find inspiration in the most unexpected places. It’s a balance between finding new ideas and re-energizing myself for the challenges ahead with technology.
What is your biggest goal? Where do you see yourself 5 years from now?
In five years’ time, I will reach my goal on leveraging emergence of quantum AI for faster problem-solving, more autonomous robotics,
Ethical AI will be a priority, ensuring fairness and transparency in decision-making. With ongoing progress, we’ll be there, transforming industries and global societies
and AI-driven personalized healthcare. I am working on developing synthetic data techniques to enhance model training, while also focusing on advancing human-AI collaboration tools for increased productivity. Brain-computer interfaces will enable direct communication with machines, and AI will play a critical role in tackling climate change. Ethical AI will be a priority, ensuring fairness and transparency in decision-making. With ongoing progress, we’ll be there, transforming industries and global societies.
What advice would you give to organizations looking to leverage AI for business transformation?
My advice is to take a strategic, phased approach to AI adoption. Start by identifying areas where AI can add real value and run pilot projects before scaling up. It’s crucial to upskill your workforce to work alongside AI and ensure that AI solutions align with longterm goals. Organizations should also prioritize ethical considerations and transparency in their AI implementations. I hope that resonates.
Why Digital Entrepreneurship Education and AI Will Disrupt University Education for Future Generations
The rise of digital entrepreneurship education, powered by artificial intelligence (AI), is poised to disrupt traditional university education, transforming how future generations learn, grow, and prepare for their careers. This revolution is not only making education more accessible but also reshaping its purpose—shifting from rigid, one-size-fits-all pathways to dynamic, personalized journeys.
I believe we’re entering a new era of education where technology empowers individuals to shape their own learning experiences. AI and digital platforms enable students to bypass barriers like geography, cost, and rigid structures, giving them
the freedom to explore, innovate, and thrive in ways universities have struggled to offer.
The Shift Toward Digital Education
Traditional university education has long been criticized for its high costs, limited flexibility, and inability to adapt to the needs of diverse learners. With rising tuition fees and growing student debt, many young people are questioning whether a traditional degree is worth the investment. Simultaneously, industries are evolving at breakneck speed, often outpacing the relevance of university curricula.
Digital education, however, offers an alternative. Platforms like Desk2Educate
AI and digital platforms enable students to bypass barriers like geography, cost, and rigid structures, giving them the freedom to explore, innovate, and thrive in ways universities have struggled to offer
Becky Lodge is the neurodivergent tech founder of Desk2Educate an entrepreneurship education platform that is changing the game for women and those with additional needs worldwide. Becky is one of Computer Weekly’s Top 100 UK Tech Leaders 2024 and Desk2Educate as a tech platform was placed in the TechRound100 Top 20 (#16) of UK Tech Companies in 2024. Becky’s career history spans over 32 years in both software and engineering infrastructure and she is an advocate for women’s business funding in the UK. A multi-award winning entrepreneur recognised as one of the top 1% of tech leaders in the United Kingdom, Becky is a powerhouse for change. Desk2Educate is a platform that will deliver world-class founder and academic learning from international universities in a blended format that can be accessed anytime on a subscription basis at an affordable price point, to enable social mobility and inclusion and help to drive gender parity in business globally.
provide targeted, flexible learning opportunities designed to address the challenges of the modern workforce. Through micro-credentials, online certifications, and AI-driven personalized learning paths, students can gain relevant skills faster and at a fraction of the cost.
Young people today need education that evolves with them, not against them. We need systems that nurture curiosity, innovation, and adaptability—traits essential for navigating the rapidly changing job market.
Expanding Career Choices
Unlike traditional education, which often funnels students into predefined tracks, digital
platforms empower learners to explore multiple career paths. AI tools can assess individual strengths, weaknesses, and interests, recommending courses and experiences tailored to their aspirations.
This flexibility is particularly beneficial for younger generations. Many are entering the workforce in a time of unprecedented change, where hybrid work models, gig economies, and emerging industries redefine what “success” looks like. Digital entrepreneurship education helps bridge the gap, equipping students with skills like digital marketing, coding, and financial literacy—essential for thriving in both traditional roles and entrepreneurial ventures.
Education is no longer about filling students with information— it’s about empowering them to solve problems creatively and collaboratively.
AI is the enabler that allows this shift to happen at scale
The ability to tailor your education to your goals is game-changing. It means students can pivot when needed, experiment with different interests, and create careers that align with their passions.
A Breakthrough for Neurodivergent Learners
One of the most profound impacts of AI in education is its potential to level the playing field for neurodivergent individuals. Traditional learning environments often fail to accommodate the unique needs of students with conditions like ADHD, autism, or dyslexia.
AI-driven tools can adapt content delivery to suit different learning styles, pace lessons according to individual needs, and provide realtime feedback. Features like text-to-speech, visual aids, and gamified learning experiences make education more engaging and accessible for neurodivergent students.
For too long, we’ve overlooked the potential of neurodivergent learners. Digital education tools can finally unlock their brilliance by providing the support and flexibility they need to thrive. Being neurodivergent myself, I understand the challenges that formal education brings and I am on a mission to change this for future generations to enhance their learning experience and improve their learning outcomes.
The implications extend beyond personal success. By creating more inclusive educational environments, society gains access to a wealth of untapped talent. Neurodivergent individuals often bring unique perspectives and problemsolving abilities, qualities that are highly valued in innovation-driven industries.
The Role of AI in Shaping the Future
AI is not just a tool for personalization— it’s a catalyst for rethinking the purpose of education. By analyzing vast amounts of data, AI can predict industry trends, identify skill gaps, and even simulate real-world challenges for students to tackle. This kind of experiential learning prepares students for the complexities of modern work, moving beyond rote memorization to foster critical thinking and adaptability.
AI also enables educators to focus on what they do best: mentorship and inspiration. By automating administrative tasks and providing detailed insights into student performance, AI frees up time for educators to engage more deeply with their students. Education is no longer about filling students with information—it’s about empowering them to solve problems creatively and collaboratively. AI is the enabler that allows this shift to happen at scale.
The Democratization of Knowledge
Perhaps the most exciting promise of digital entrepreneurship education is its potential to democratize access to knowledge. For too long, quality education has been a privilege, available only to those who can afford it or live near top-tier institutions. Digital platforms break down these barriers, offering high-quality learning experiences to anyone with an internet connection.
This democratization extends beyond young learners. Adults seeking to reskill, parents balancing careers, and professionals transitioning into new industries all benefit from the flexibility of online education. The ability to learn at one’s own pace, in
any location, opens doors for millions who might otherwise be excluded from traditional educational pathways.
Challenges and Opportunities
Of course, this shift is not without challenges. Ensuring the quality and credibility of online education is paramount. Institutions and platforms must work together to create standardized frameworks for assessing digital credentials. Additionally, as AI becomes more integrated into education, ethical considerations around data privacy and bias must be addressed.
However, the opportunities far outweigh the challenges. By embracing digital entrepreneurship education and AI, we can create an ecosystem that is more inclusive, adaptable, and aligned with the demands of the 21st century.
Conclusion
The disruption of traditional university education is not a threat—it’s an opportunity. As digital platforms and AI redefine how we learn, future generations will benefit from greater choice, inclusivity, and empowerment. Neurodivergent individuals will find environments that celebrate their strengths, while all learners gain the tools they need to forge their unique paths.
Education is the cornerstone of progress. By reimagining it through the lens of technology, we’re not just preparing students for the future— we’re shaping the future itself.
This shift heralds an era of boundless possibility, where learning becomes a lifelong journey of discovery and innovation, tailored to the needs of each individual and the world they seek to create.
Hi Michelle. What inspired you to pursue a career in learning and development, and what motivates you to continue innovating in this field?
I originally went to school to become a teacher, but life had different plans. When I found myself in a corporate job, I had the opportunity to explore several careers, each valuable in its own way. But it wasn’t until after I had my first son, while working in a job I had taken post-mortgage crash, that I hit a turning point. I was feeling unfulfilled and knew I needed to rethink what I truly wanted from my career.
Looking back at my experiences, one thing stood out: the moments I was most energized
and engaged were when I was involved in learning and development. At the time, I was part of a recruiting team, and anytime I got to design training, facilitate workshops, or help others grow, I felt a deep sense of purpose. That realization led me to a career pivot. I decided to fully commit to L&D, going back to school for my master’s, and never looking back.
From the start, I’ve been passionate about doing things differently, rethinking how learning happens and challenging outdated models. Innovation isn’t just something I strive for; it’s how I naturally approach problems. But at the heart of it all, my motivation is simple: to make work better. Better for employees who
One of the most rewarding aspects of my role is the incredible impact my team and I are able to have across an organization of nearly 300,000 employees
Michelle Kay is the Chief Learning Officer for Albertsons Companies, leading Learning and Development for nearly 300,000 associates. A bold thinker with a tech-forward approach, she’s passionate about reshaping workforce learning in an AI-driven world. She helps build innovativeandadaptivelearningstrategiesthat drive real impact. Michelle lives in California with her husband, two teenage boys, and a goldendoodle—navigating the intersections of family, business, and the future of work.
Recently, in an exclusive interview with Digital First Magazine, Michelle shared her professional trajectory, insights on the role of AI and automation in the future of work, the best piece of advice she has ever received, the secret mantra behind her success, future plans, words of wisdom, and much more. The following excerpts are taken from the interview.
want to grow, for leaders navigating complex challenges, and for organizations striving to build cultures that support learning.
Over the years, I’ve realized that the most effective learning strategies aren’t just about delivering more content, they’re about creating the right conditions for people to grow, balancing human connection with technology, and aligning learning with real business impact. That’s what keeps me excited about this field. Learning and development has the power to transform workplaces, and I’m constantly inspired by the opportunity to help organizations rethink what’s possible.
What do you enjoy the most about your current role?
One of the most rewarding aspects of my role is the incredible impact my team and I are able to have across an organization of nearly 300,000 employees. Learning and development isn’t just about delivering training—it’s about helping people do their jobs better, grow in their careers, and feel more confident in their work. The privilege of creating programs and content that make a real difference in employees’ dayto-day experiences is something I never take for granted.
Beyond that, I love the challenge of designing solutions at scale—ensuring that learning is accessible, relevant, and meaningful for such a large and diverse workforce. And while we operate on a big stage, I’ve never worked for an organization with an open checkbook. Being scrappy and resourceful has always been part of the journey, and there’s something truly magical about that reality. It forces creativity, sharpens problem-solving, and keeps us focused on what
really matters—delivering impact in the most effective way possible.
At the end of the day, the most fulfilling part of my work is seeing how thoughtful, well-designed learning can empower people, support leaders, and help teams work more effectively. When done right, L&D has the power to transform the employee experience, and I love being a part of that.
What role do you think AI and automation will play in the future of work, and how can L&D leaders prepare their organizations for these changes?
AI is fundamentally reshaping the future of work, and for L&D leaders, it represents both an opportunity and a responsibility. The way I see it, AI is becoming as essential as email. Just as no one can function in today’s workplace without email, AI will soon be embedded into everything we do—especially in how we create, deliver, and scale learning experiences.
Right now, AI is giving us the tools to transform L&D in ways we’ve long known were necessary, but we simply didn’t have the right technology to execute effectively…until now.
To prepare, L&D leaders should be actively exploring AI in four key areas:
a. AI as the new standard for content creation
b. Personalized development at scale
c. Eliminating the need for traditional training in some areas
d. Making coaching scalable
L&D leaders who embrace AI as a strategic enabler will be in the best position to drive impact in their organizations. This isn’t about replacing human expertise—it’s about amplifying it. The real challenge isn’t just adopting AI tools; it’s
The real challenge isn’t just adopting AI tools; it’s redefining the role of L&D to focus on higher-value work, ensuring AI is leveraged responsibly, and helping organizations navigate the ethical and cultural shifts that come with it
redefining the role of L&D to focus on highervalue work, ensuring AI is leveraged responsibly, and helping organizations navigate the ethical and cultural shifts that come with it. Those who wait too long to explore AI’s potential risk being left behind.
In your academic or work career, were there any mentors who have helped you grow along the way? What’s the best piece of advice you have ever received?
I’ve been incredibly fortunate to have had senior leaders take a chance on me—putting me on projects or in roles I wasn’t technically “ready” for, but where they saw potential. That kind of belief from others has been instrumental
in my growth, and I carry it forward in how I lead today.
The best piece of advice I’ve ever received wasn’t something spoken directly to me, it was seeing great leadership modeled in ways that fundamentally shifted how I view leadership. Two moments stand out:
The Power of Public Praise – I once watched our VP of HR give a farewell speech before moving to a role in another country. As she reflected on her team, she publicly thanked one of her direct reports and said, “I would work for her any day.” In that moment, my entire perspective on leadership changed. It was the epitome of confidence, humility, and women
If there’s one thing that has defined my approach to learning and development, it’s this: great learning isn’t about checking a box—it’s about impact
supporting women in a way that was genuine, public, and powerful.
Leaders Who Show Up Fully – When I worked at Taco Bell, I saw firsthand how great leaders don’t take themselves too seriously. Our VP of HR (a different one than the person I mentioned above) and CPO didn’t just talk about culture—they lived it. Whether it was participating in a lip-sync battle or showing up enthusiastically for fun company events, they never let nerves or self-consciousness hold them back. It reinforced for me that culture is built by leaders who are willing to engage, be seen, and create moments of connection.
If you could have a one-hour meeting with someone famous who is alive, who would it be and why?
Without hesitation—Taylor Swift.
She is an absolute marketing genius, and I would love to pick her brain about how she builds and sustains deep emotional connections with her audience. Her ability to evolve, stay relevant across generations, and create a sense of community around her brand is unparalleled. From leveraging nostalgia and Easter eggs to mastering digital engagement, she has rewritten the playbook on fan loyalty and brand storytelling.
Beyond that, she’s an incredible example of reinvention, resilience, and owning your narrative. Whether it’s taking control of her masters, navigating industry challenges, or constantly redefining success on her own terms, she embodies the kind of strategic thinking and adaptability that every leader—regardless of industry—can learn from.
At the end of the day, I admire people who are intentional about their craft, understand the power of stories, and know how to build something that lasts, and Taylor Swift does all of that at a level few others can match.
You were recently recognised as one of the Top 50 Data Training & Talent Champions in HR in the U.S. 2025. Our readers would love to know the secret sauce behind your success.
If there’s one thing that has defined my approach to learning and development, it’s this: great learning isn’t about checking a box—it’s about impact. I’ve never been interested in overcomplicating things for the sake of making learning look sophisticated. The real magic happens at the intersection of a great learner experience and the ability to enable learning through technology in ways that make sense.
I’ve always taken an unconventional, pragmatic approach to solving L&D challenges. One that balances strategy, creativity, and a deep understanding of how people actually learn at work. Whether it’s designing largescale learning ecosystems, integrating AI to streamline development, or figuring out how to make learning more personalized without making it overwhelming, I focus on what will provide the biggest impact.
At the end of the day, my “secret sauce” isn’t about doing what’s trendy—it’s about helping teams cut through the noise, leverage the right tools, and build learning solutions that actually work. The best L&D strategies aren’t just about creating more content; they’re about designing learning in a way that truly enables people to grow, lead, and contribute at their highest potential.
What is one of your favorite parts of the workweek? How does it encourage or inspire you? Do you have a favorite way to recharge during workday?
One of my favorite traditions started during the pandemic, when everything felt heavy, and my family and I needed something, anything, to break up the routine and give us something small but joyful to look forward to. That’s how Boba Wednesdays were born.
After moving to a new house in the middle of all the chaos, our kids were struggling, we were struggling, and by midweek, we just needed a pick-me-up. So, we made it a thing— every Wednesday, we’d take a break, go out for boba, and just enjoy the moment. It wasn’t about the boba itself (though, let’s be honest, it helps)—it was about creating a little pause in the week, a moment of fun and connection when everything else felt uncertain.
Now, years later, we do Boba Wednesday every few weeks, but the sentiment remains. It’s a reminder that small rituals matter, that breaking up the intensity of work and life with something simple can make a huge difference. And in my work, I think about that often—how learning, leadership, and even culture-building aren’t always about the big, formal moments, but the small, meaningful ones that keep us engaged, motivated, and human.
Where do you see yourself in the next 5 years?
In five years, both of my boys will have graduated high school, and life will look completely different. There’s no telling where we’ll be in the world, but that’s the exciting part.
The L&D leaders who will thrive in this next era aren’t necessarily the ones who know the most about AI; they’re the ones who are willing to adapt, test, and rethink what’s possible
More than anything, I want to be living with purpose, embracing adventure, and doing work that truly matters. I’ve never been one to follow a traditional path, and I don’t plan to start now. Whether it’s helping leaders navigate the future of work, creating innovative learning experiences, or finding new ways to make an impact, I want to keep pushing boundaries, staying curious, and saying yes to the opportunities that light me up.
What advice would you give to L&D leaders looking to develop their own skills and expertise in areas like AI and emerging technologies?
The best advice I can give is to just start. AI and emerging technologies are evolving so quickly that waiting for the “perfect” time or approach means you’ll always be behind.
You don’t need to be an expert overnight, you just need to be curious, hands-on, and intentional about learning.
A great place to start is by assessing your own AI readiness, understanding where you are today and identifying small, practical ways to integrate AI into your workflow. Experiment, ask better questions, and focus on how AI can enhance—not replace—the human side of learning and development.
The L&D leaders who will thrive in this next era aren’t necessarily the ones who know the most about AI; they’re the ones who are willing to adapt, test, and rethink what’s possible. Stay engaged, explore the tools, and most importantly, make learning about AI part of your own development journey, not just something you think about for others.
Pioneering a Sustainable Future Through Technology
Tobias Kederer, Head of Sustainability & Migrations/Modernization (Professional Services), Amazon Web Services
Hi Tobias. What drives your passion for digital transformation and sustainability?
My passion for digital transformation and sustainability stems from the opportunity to solve complex challenges while driving meaningful impact. With over 25 years in global digital transformation, I have witnessed the immense potential of technology in reshaping industries, optimizing operations, and enhancing customer experiences. Sustainability adds a purpose-driven layer to my work—the chance to leverage technology to create a more sustainable future excites me. For example, building the Sustainability practice at AWS
allowed me to deliver AI-driven solutions, like optimizing energy consumption for international organizations and scaling global product traceability systems. These initiatives combine innovation and responsibility, aligning perfectly with my personal and professional values.
What do you love the most about your current role?
What I love most about my current role at AWS is the ability to create scalable solutions that drive tangible results for our customers while mentoring a highly talented team. Building and leading the Migrations and Sustainability practice has been particularly rewarding—from
What I love most about my current role at AWS is the ability to create scalable solutions that drive tangible results for our customers while mentoring a highly talented team
Tobias Kederer is a purpose driven global digital transformation leader with over 25 years of experience driving profitability and customer satisfaction across North America and EMEA. As Head of Migrations and Sustainability at AWS Professional Services, Tobias has built scalable practices, delivered impactful AIdriven sustainability projects, and mentored high-performing teams. A thought leader fluent in English and German, he combines technical expertise with a passion for purpose-driven innovation. Tobias holds executive education credentials from Harvard University and is an accomplished athlete, including being an Ironman finisher and certified tennis coach.
Recently, in an exclusive interview with Digital First Magazine, Tobias shared insights on what drives his passion for digital transformation and sustainability, significant career milestone, personal hobbies and interests, future plans, words of wisdom, and much more.The following excerpts are taken from the interview.
Understand that digital transformation and sustainability require a balance of technical expertise, strategic vision, and empathy
scaling teams to over 130 consultants across EMEA to delivering impactful sustainability projects that redefine industry standards. The mix of innovation, collaboration, and impact keeps me engaged and inspired daily.
What role do you believe technology plays in driving sustainability, and how do you stay ahead of emerging trends and innovations?
Technology is a critical enabler of sustainability, offering tools to measure, optimize, and reduce environmental impact. Cloud computing, AI, and IoT are at the forefront of this transformation. At AWS, I’ve used AI to develop solutions like product traceability systems and energy optimization processes. Staying ahead requires a continuous learning mindset—I engage in industry forums, collaborate with thought leaders, and leverage AWS’s innovative ecosystem to stay informed and proactive in delivering cuttingedge solutions.
How do you approach talent development and mentorship, and what strategies do you use to build and retain high-performing teams?
Talent development and mentorship are core pillars of my leadership philosophy. I focus on creating clear career paths, fostering open communication, and aligning individual strengths with organizational goals. At AWS, I scaled our team by 254% while maintaining a high CSAT score of 9.2/10 by prioritizing role-based training, performance recognition, and creating a culture of collaboration and innovation. Building trust and providing opportunities for growth have been instrumental in retaining high-performing teams.
Who has been a significant influence or mentor in your career, and how have they helped shape your professional journey?
Throughout my career, I’ve been fortunate to work alongside exceptional leaders who
have profoundly influenced me. One pivotal mentor was a senior leader at Thomson Reuters, who taught me the importance of aligning business strategy with customer-centricity. This mentorship emphasized the value of collaboration and innovation, shaping my approach to leadership and decision-making. It also inspired me to pay it forward by mentoring others in their professional journeys.
What has been your most careerdefining moment that you are proud of?
A defining moment in my career was being given the opportunity to start the EMEA Sustainability practice at AWS Professional Services from scratch. It began with a business case and evolved into a customer focused practice that delivered industry-first solutions like AI-powered product traceability systems and energy optimization projects. These efforts not only established AWS’s sustainability leadership in EMEA but also reinforced my commitment to leveraging technology for meaningful change.
What are some of your passions outside of work? What do you like to do in your time off?
Outside of work, I am passionate about staying active and embracing challenges. I’m a certified tennis coach and competitive player, an Ironman finisher, and recently turned into an avid pickleball enthusiast. I also enjoy sustainable travel, exploring new cultures while minimizing my environmental footprint. These activities provide balance, stress relief and fuel my creativity, allowing me to bring fresh perspectives to my professional endeavors.
Which technology are you investing in now to prepare for the future?
I am heavily investing in furthering my understanding of AI and machine learning technologies, particularly their applications in sustainability and process optimization. At AWS, these innovations have driven transformative projects like global delivery guidance for product traceability systems. Additionally, I focus on cloud technologies and scalable SaaS solutions, which I believe are essential for building resilient and future-ready organizations.
What is your biggest goal? Where do you see yourself 5 years from now?
My biggest goal is to continue driving impactful digital transformation initiatives that align with purpose driven objectives. In five years, I see myself leading global strategies that combine technology innovation with mission-driven outcomes, potentially expanding into advisory roles to influence broader industry standards and practices. My vision is to leave a legacy of sustainable progress and empowered teams.
What advice would you give to aspiring leaders looking to develop their skills and expertise in digital transformation and sustainability?
My advice to aspiring leaders is to embrace continuous learning, seek diverse experiences, and stay customer-focused. Understand that digital transformation and sustainability require a balance of technical expertise, strategic vision, and empathy. Build strong relationships, foster collaboration, and stay curious about emerging trends. Most importantly, align your work with a purpose that drives you—passion and perseverance will set you apart in this dynamic field.
How to Escape Tech Overload: Why Bespoke Solutions Might Be the Answer
Maggie Bolger, Founder, The CFD
Let’s be honest—in this day and age, tech is becoming overwhelming. With new solutions stalking us daily, promising to streamline our lives, we’ve all been there: trying to find that one software that will save us time, only to end up buried under clunky tools that don’t fit our business at all. I know the feeling— my journey started in the same frustrating place. Twenty years ago, I began building and running family clubs and nurseries, dealing with the chaos of scaling while trying to make things
more efficient. Back then, digital solutions were in their infancy: Excel spreadsheets everywhere, systems that didn’t talk to each other, and an ever-growing tech stack that became more of a tech headache than a help.
In an endless drive for efficiency and accurate data, my team and I rolled up our sleeves and started experimenting. We tried CRMs, management software—everything. Most of it was clunky, unintuitive, and just didn’t work for us. So, some of us taught ourselves how to code and started creating our own solutions. I wasn’t
Bespoke tech is becoming an increasingly accessible answer, especially with advancements in low-code/no-code platforms and AI-assisted development
Maggie Bolger is an entrepreneur with over 20 years of experience building businesses, from running nurseries and clubs to shaping tech solutions. Her journey into the world of businesssupportwasbornoutoffrustrationwith traditional methods, leading her to experiment with software solutions and innovate for better efficiency. With a knack for turning complex challenges into simple, actionable solutions, Maggie has helped businesses scale, launch bold ideas, and navigate growth. She’s now the founder of The CFD, a consultancy built for action. The CFD is all about execution, not just advice. We tackle challenges head-on, deliver fast results, and work alongside businesses to bring strategy to life with real-world impact.
fascinated by tech for tech’s sake; I just wanted to make life easier for my team.
Now, two decades later, the tech world is massive—but the frustration is still there. On one end of the spectrum, there’s too much choice; on the other, not enough quality. The businesses I’m working with today are desperate for solutions that are simple and work for their unique needs. Bespoke tech is becoming an increasingly accessible answer, especially with advancements in low-code/nocode platforms and AI-assisted development.
The Problem: “Coming Soon” Features and Software Overload
Lately, I’ve seen an explosion of SaaS MVP software flooding the market. It’s cheap, it’s fast, and it promises “coming soon” features. But here’s the truth: businesses don’t have the luxury to beta-test someone else’s idea. The cost of integrating new software, only to find it causes more issues than it solves, is staggering. You feel stuck with it, building APIs and workarounds just to make it functional. It’s a common problem I encounter time and time again.
We need something that works right out of the box. Take, for example, a conversation I had with a venture capitalist about software for streamlining Ofsted inspections for nurseries. They wanted to launch a cheap MVP, get early adopters, and grow from there. I told them: nurseries don’t have time for that. They need something well-researched, credible, and reliable from day one. Let’s just say we agreed to disagree!
Then there’s the tech stack overload— multiple systems, endless logins, never-ending integrations. Even after all the customizations,
the system still often doesn’t do what you need it to. It’s exhausting.
The Solution: Bespoke Tech That Actually Fits
Here’s where bespoke tech comes in. Unlike off-the-shelf solutions that often require endless customization, bespoke tech is built specifically for your business. It’s not just about fixing today’s problems—it’s about designing for the business processes of tomorrow. This approach anticipates growth and future needs, ensuring the system evolves alongside your business.
Thanks to low-code/no-code platforms and AI-driven tools, building custom solutions is more accessible than ever. These advancements mean you can move faster, focus on creativity, and solve real business pain points—like speed, manual tasks, and inefficiencies—without requiring a massive budget.
The key to making custom software work is balancing quick wins with long-term strategy. Quick wins build momentum and get buy-in from the team, while a bigger plan ensures the system continues to meet evolving needs. And don’t forget: your tech-weary team is the key to an efficient system. Their adoption and input are critical.
Why Custom-Built Software Is the Smart Choice
You might be thinking, “Custom software sounds expensive and complicated.” But with advancements in tech, bespoke solutions are now more affordable and accessible than ever. For growing businesses, custombuilt software can save you time, money, and frustration.
It’s not for everyone—startups often need off-the-shelf tools to get started—but if you’re scaling fast or managing a multi-site business, custom software can make a huge difference. Off-the-shelf tools just can’t keep up with the unique needs of scaling businesses.
Tip #1: Map Out Stakeholders, Processes, and Pain Points
Before diving into custom tech, take a deep dive into your business. Map out your stakeholders, processes, and, most importantly, the pain points—things like inefficiencies, manual tasks, or slow systems. Focus on fixing these pain points first, as they’re often where the most significant gains in efficiency and productivity lie. And instead of building a system for today’s processes, plan for the business processes of tomorrow.
This forward-thinking approach ensures your solution remains relevant as you grow.
Quick Fact: Research from Gartner shows that 56% of large organizations are increasing their investment in custom-built software to meet their specific needs. And for good reason— off-the-shelf solutions just can’t keep up with the unique needs of businesses that are scaling.
Tip #2: Prioritize and Build Incrementally
Once you’ve mapped everything out, it’s time to prioritize. Start with your most urgent needs, like CRM, HR processes, or compliance, and build from there. Don’t try to do everything at once— take it step-by-step. Incremental development saves you money in the long run and ensures your solution is tailored to your needs.
Pro Tip: Research from McKinsey shows that businesses that take an incremental approach to
Research from McKinsey shows that businesses that take an incremental approach to bespoke software development save money in the long run and end up with solutions that are more tailored to their needs
With AI tools and lowcode/no-code platforms, building custom software is becoming more affordable. For growing businesses, it’s a smart investment
bespoke software development save money in the long run and end up with solutions that are more tailored to their needs.
Tip #3: Leverage Creativity and AI to Build Smarter
Now is the time for creatives. With AI tools like OpenAI’s Codex and GitHub Copilot, you can think of an idea and use AI to assist in building it. These tools make it easier than ever to bring creative solutions to life, even if you’re not a tech
expert. Combine this with low-code/no-code platforms, and you have the power to design and deploy systems faster, with fewer resources.
Tip #4: Make Training a Priority
You’ve got your custom-built system—now it’s time to train your team. But don’t just give them a manual and hope for the best. Invest in solid, on-demand training videos (tools like Loom are fantastic for this). And remember, keep it simple: one login, one interface, one system. Simplify everything so your team can hit the ground running.
The key here is user adoption. If your team can easily learn and use the system, it’ll be a game-changer for efficiency.
The Future of Tech: Why Bespoke Is the Way Forward
So why is bespoke tech more relevant now than ever? With AI tools and low-code/nocode platforms, building custom software is becoming more affordable. For growing businesses, it’s a smart investment.
The takeaway? Custom software isn’t out of reach anymore. If your business is scaling quickly, bespoke solutions can save time and give you a clear path to growth. The possibilities are growing every day as AI continues to reshape how software is developed.
It’s no longer about chasing the latest tech trend. It’s about finding what works for you and building something that fits your business—not forcing your business to fit a generic solution.
So, if you’re tired of juggling multiple systems and playing tech roulette with “coming soon” features, it might just be time to consider building something that works for your business from day one.
Nurturing Tomorrow’s Tech Leaders
Seth Daluga, Transformative Technology Leader & Global Conference Speaker
What inspired you to pursue a career in technology, and what motivates you to continue innovating and leading in this field?
From the beginning of my career, I have been drawn to technology’s ability to transform businesses, streamline operations, and unlock new opportunities. My passion lies in helping enterprises realize tangible returns on their technology investments, particularly in migrating on-prem workloads to the cloud.
The cloud isn’t just about modernization, it’s about efficiency, scalability, and unlocking real business value. What keeps me motivated is seeing customers transition from costly,
inflexible legacy systems to cloud architectures that drive measurable ROI, reduce overhead, and enable innovation at scale.
What do you enjoy the most about your current role?
What I enjoy most is the ability to work alongside enterprise customers as they navigate complex cloud migrations. Every organization is unique, but the common thread is the need to balance cost, performance, and long-term value. I thrive on guiding companies through that journey—helping them move beyond the lift-and-shift mindset to fully leveraging cloudnative capabilities that drive true business
What keeps me motivated is seeing customers transition from costly, inflexible legacy systems to cloud architectures that drive measurable ROI, reduce overhead, and enable innovation at scale
Seth Daluga is a transformative technology leader with over 15 years of experience driving digital innovation across Fortune 500 companies. As the former CTO of TechVision Solutions, he led the successful implementation of cloud-native architectures that reduced operational costs by 40%. Currently serving as a StrategicTechnology Advisor, Seth specializes in AI integration, enterprise architecture, and digital transformation initiatives. He holds an MS in Computer Science from Stanford University and is a frequent speaker at technology conferences. Seth is passionate about mentoring the next generation of tech leaders and serves on the board of multiple tech education non-profits. Recently, in an exclusive interview with Digital First Magazine, Seth shared his professional trajectory, insights on the future of technology anditspotentialtotransformindustries,personal hobbies and interests, future plans, words of wisdom, and much more.The following excerpts are taken from the interview.
When organizations take a thoughtful approach to their technology investments, the positive impact extends far beyond the balance sheet
transformation. It’s incredibly rewarding to see customers not only achieve cost savings but also enhance agility and accelerate innovation in ways they never imagined.
What are your thoughts on the future of technology and its potential to transform industries?
The future of technology lies in automation, AIdriven decision-making, and intelligent cloud solutions that minimize operational overhead
while maximizing business impact. As more enterprises transition from legacy systems to cloud-based architectures, we’ll see a massive shift in how businesses operate— reducing technical debt, optimizing infrastructure, and enabling teams to focus on higher-value work. The cloud is not just a technological shift but a business strategy, and organizations that embrace it with a clear ROI-driven approach will have a significant competitive advantage.
How do you stay current with emerging trends and technologies, and what resources or networks do you rely on to stay informed?
I stay engaged through industry networks, thought leadership forums, and direct conversations with enterprise customers. Continuous learning is essential in a field as fast-moving as cloud computing, and I prioritize staying informed about emerging technologies, cloud economics, and AI-driven efficiencies. I also follow thought leaders in the space, engage with hyperscaler updates, and collaborate with engineering teams to understand how cloud advancements can directly translate to better business outcomes for customers.
What role do you think technology should play in driving social impact?
Technology has the power to drive real, meaningful change when applied with purpose. Cloud computing, for example, can democratize access to enterprise-grade capabilities for businesses of all sizes, reducing barriers to entry and enabling innovation in underserved markets. Additionally, the efficiencies gained from cloud adoption free up resources for companies to invest in sustainability initiatives, workforce development, and socially responsible programs. When organizations take a thoughtful approach to their technology investments, the positive impact extends far beyond the balance sheet.
Is there a particular person you are grateful for who helped get you to where you are?
I’ve been fortunate to have mentors who have challenged and inspired me, but one of the most
impactful influences has been leaders who instilled in me the importance of customercentric thinking. I’m particularly grateful for those who reinforced the idea that technology should always serve a business purpose— whether it’s reducing costs, increasing efficiency, or driving long-term innovation. That mindset has shaped my approach to cloud migration strategies, ensuring that every recommendation I make is rooted in tangible ROI for the customer.
What are some of your passions outside of work? What do you like to do in your time off?
Outside of work, I’m passionate about continuous learning, travel, and cultural experiences. I enjoy exploring new perspectives, whether through travel or through conversations with people from diverse backgrounds. I’m also deeply committed to personal wellness and spending quality time with my family. These experiences give me fresh perspectives that I bring back to my professional work, helping me connect with customers on a more meaningful level.
Which technology are you investing in now to prepare for the future?
My primary focus is on AI-driven automation and cloud optimization tools that enhance efficiency and business value. I’m particularly interested in solutions that help enterprises not only migrate to the cloud but also continuously optimize their cloud environments for cost savings and performance improvements. As AI becomes more deeply integrated into cloud management, businesses will gain even
Whether through executive leadership, advisory roles, or public speaking engagements, I want to ensure that organizations not only adopt cloud technology but also harness it for sustained business success
more intelligent insights into their operations, allowing them to make data-driven decisions that directly impact their bottom line.
What is your biggest goal? Where do you see yourself five years from now?
My ultimate goal is to continue driving impact at the intersection of cloud technology and business strategy. In five years, I see myself leading large-scale cloud transformation initiatives that help enterprises maximize their ROI from cloud investments. Whether through executive leadership, advisory roles, or public speaking engagements, I want to ensure that organizations not only adopt cloud
technology but also harness it for sustained business success.
What advice would you give to aspiring tech leaders?
My advice would be to always focus on business impact. Technology for technology’s sake is not enough—every initiative should be tied to a clear, measurable business outcome. Understand your customers’ challenges deeply, and position technology as a solution that drives value, not just as an infrastructure upgrade. Additionally, never stop learning; the cloud landscape is constantly evolving, and staying ahead requires a mindset of continuous growth and adaptation.
Building a Legacy of Impact & Success
Darren Bowling, Vice President (VP) Solution Enablement –Europe, Atos
Hi Darren. What inspired you to pursue a career in technology, and what motivates you to continue innovating and leading in this field?
My journey into technology was unconventional. It wasn’t a structured career path but rather something that found me at an early age. When I was a child, one of my father’s friends built a home computer for us, powered by an Intel 486 chip. I was fascinated by how the different components worked together, how hardware and software interacted to create something functional and powerful.
However, at the time, mainstream technology education was limited—there were no widely recognised routes or qualifications like we have today. Fortunately, my parents were proactive and encouraged my curiosity, enrolling me in evening computing classes. That’s where I “found my tribe” a group of people equally passionate about technology. One lecturer, who later became a friend, said something that stuck with me: “In this field, you’ll have a job that doesn’t yet exist.” That statement was both exciting and prophetic, and it shaped how I approached my career.
I thrive on discovering new ways to make technology work smarter, faster, and more efficiently and that’s what continues to drive me today
Darren Bowling is a highly experienced technology leader with a strong focus on digital strategy, innovation, and business transformation. As VP of Solution Enablement at Atos Group, he specialises in helping organisations envision and implement forwardthinking technology strategies that drive tangible business outcomes. With deep expertise across cloud, AI, data analytics, security, and end-user computing, Darren excels in shaping technology-driven solutions that enhance operational efficiency, foster innovation, and create competitive advantages. His approach prioritises co-creation with clients, guiding them through the evolving technology landscape to unlock new opportunities.
Passionate about the human side of technology world, Darren helps organisations navigate the cultural and operational shifts required for successful technology adoption. He is committed to delivering meaningful change, ensuring that technology not only drives cost efficiencies but also enhances user experience and business agility.
Recently, in an exclusive interview with Digital First Magazine, Darren shared his professional trajectory, insights on the future of digital evolution, personal hobbies and interests, future plans, words of wisdom, and much more. The following excerpts are taken from the interview.
For organisations to stay ahead, they need to raise their digital IQ their ability to understand, leverage, and embed technology at every level of decisionmaking
I love technology because it’s constantly evolving it’s a space where learning never stops. I’m drawn to innovation, whether it’s playing with robot vacuum cleaners, Alexa-enabled smart homes, or digital pancreas technology that changes people’s lives. That same curiosity keeps me engaged in cloud evolution, infrastructure modernisation, and AI-driven transformation. I thrive on discovering new ways to make technology work smarter, faster, and more efficiently and that’s what continues to drive me today.
What do you love the most about your current role?
What I love most about my role is the constant variety and challenge no two days, customers, or problems are ever the same. Every conversation brings a new opportunity to think big, solve complex problems, and shape the future.
I enjoy taking those big ideas, the gamechanging, strategic ambitions that businesses have and working out how we make them a reality through technology. I love having access to our entire portfolio of capabilities and finding innovative ways to connect business value with technology execution. There’s something incredibly rewarding about seeing big-picture strategic thinking meet bottom-up technological enablement, where vision and reality come together.
Beyond the technology itself, I thrive on working with bright, agile, and passionate people those who genuinely love technology and believe in its power to change the world. It’s that shared curiosity, energy, and drive to make a difference that keeps me motivated every day.
Can you share your thoughts on the future of digital evolution and how organizations can stay at the cutting edge of innovation?
One of the most important questions I ask executives is: “What if you don’t do this?” Flipping the conversation forces organisations to consider the real risk—not just of missing out on new opportunities, but of being left behind altogether. Digital evolution isn’t just about adopting new technology; it’s about staying relevant in a world where disruption can come from anywhere.
Cloud and digital technologies are changing rapidly, and what excites me most is the democratisation of powerful capabilities. We are at a point where individuals and small teams have access to compute power, AI models, and automation tools that were once only available to the largest enterprises. This shift is enabling smaller, more agile businesses to disrupt entire industries. We’ve seen this before, but I believe it’s only going to accelerate. The next wave of digital transformation won’t just be led by industry giants it will come from highly specialised, tech-savvy challengers who move fast, experiment, and iterate at speed.
For organisations to stay ahead, they need to raise their digital IQ their ability to understand, leverage, and embed technology at every level of decision-making. Too often, I see large enterprises with a technology gap at the executive level where critical decisions are made without a true understanding of the digital landscape. Having technologists at the boardroom table is no longer optional; it’s essential. And by technologists, I don’t mean ex-finance or marketing leaders who’ve
been given a tech role I mean true technology professionals who can bridge the gap between business strategy and technological execution.
The organisations that will thrive are the ones that embrace continuous learning, adaptability, and curiosity. The technology landscape doesn’t stand still so neither should businesses. Those that fail to evolve will find themselves playing catch-up to those who do.
Which technology are you investing in now to prepare for the future?
We have to say AI, right? There’s no escaping it it’s transforming everything. But I think what’s just as important as AI itself is the demand AI is placing on our infrastructure whether it’s networking (5G and beyond), cloud capacity, or even the physical world around us, like roads designed for autonomous vehicles. AI isn’t just a technology shift; it’s an entire ecosystem shift that’s redefining how we interact with the world.
I’m a big believer in Martec’s Law the idea that technology evolves exponentially, but human and organisational adoption moves logarithmically. The challenge isn’t just about creating breakthrough innovations it’s about how we, as people and businesses, keep up with the pace of change. Disruption is now a constant, and we’re seeing that play out at an unprecedented speed. Just look at how quickly DeepSeek is challenging OpenAI in the past, that kind of competitive shake-up would have taken much longer to emerge. Now, breakthroughs happen in months, not years.
Another big focus right now is automation. We’re investing heavily in removing repeatable, mundane tasks that eat up valuable time whether through PowerApps, AI-driven automation, or
smarter workflows. Creating efficiencies at scale isn’t just about cost-saving; it’s about freeing people up to focus on innovation, problemsolving, and high-value work.
The real question isn’t just which technology to invest in but how we ensure businesses and people are equipped to actually use it. The companies that master that balance will be the ones leading the future.
What is your biggest goal? Where do you see yourself 5 years from now?
Right now, I’m thoroughly enjoying what I do. Atos is in an exciting period of transformation it feels like a billion-dollar startup, full of momentum and opportunity. That energy is something our people and customers can feel, and being part of that journey makes this a truly exciting place to be.
One of the things I value most is engaging with other industry leaders and experts, sharing perspectives, and learning from their experiences. Collaboration is what drives progress, and I love being part of those conversations that push industries forward.
For me, success isn’t about titles or milestones it’s about making a real impact. I never want to be just a passenger in my career; I want to be someone who helps people feel valued, empowered, and part of something bigger. If, years from now, people can say “I enjoyed being successful working with Darren”, that would be a legacy I’d be proud of.
As for the future? I don’t have a rigid fiveyear plan because I believe the most exciting opportunities come from staying open to change and embracing the right challenge when it appears. I love the scale and transformation
I’m part of today, but at some point, I can see myself returning to a high-growth, scale-up environment, where agility, innovation, and fast decision-making drive impact at pace. I still feel young enough and hungry enough for that kind of dynamic environment.
That being said, right now, I’m exactly where I want to be driving innovation, shaping strategy, and working with incredible people at Atos. The journey ahead is exciting, and I’m fully invested in seeing it through.
What advice would you give to aspiring leaders looking to develop their skills and expertise in digital strategy and cloud solutions?
The first piece of advice I’d give is: it’s okay to fail. Too often, people hesitate to try something new because they’re afraid of getting it wrong but failure is part of the process. Taking risks, experimenting, and learning from mistakes will teach you far more than playing it safe ever will. Some of the best innovations come from having a go and seeing what happens.
Secondly, be relentlessly curious. If you don’t know the answer to something, start anyway work through the problem, ask questions, and figure it out as you go. Some of the best leaders I know aren’t the ones who know everything, but the ones who know how to find the right answers.
Another key lesson is: be really good at something. Have at least one adaptable, deep skill that you know inside out even if you eventually move beyond it. Whether it’s networking, software development, cloud architecture, or something else entirely, having a problem-solving mindset and a strong
Some of the best leaders I know aren’t the ones who know everything, but the ones who know how to find the right answers
foundation in a core skill will always keep you employable and relevant.
We also have a real problem with diversity of thinking in tech leadership, and that starts with the lack of diversity in STEM as a whole. Despite industry efforts, technology still carries a reputation of being “for the geeks”, which just isn’t true. The best leaders come from all backgrounds, all walks of life, and we need more voices, perspectives, and experiences shaping the future of digital and cloud.
Finally, one of the most important lessons in leadership is: adapt or die. The tech landscape moves fast, and if you’re unwilling to admit when you’re wrong, shift direction, or rethink your bets, it will be the end of you. Having a plan is great but being adaptable and flexible is what will keep you relevant. And one last thing: working hard is a given it’s not a skill. Success isn’t just about effort; it’s about where you focus that effort and how willing you are to evolve.
Driving Positive Change Through Sustainable Tech Solutions
Diamond McKenna, CEO, Diamond Assets LLC
What inspired you to start Diamond Assets, and what drives your passion for sustainable technology solutions?
The inspiration behind Diamond Assets came from a deep frustration with seeing school districts not receiving the value they deserved for their Apple devices. Too often, they were taken advantage of, missing out on opportunities to maximize their technology investments. I wanted to change that narrative. My passion lies in creating sustainable technology solutions that not only help schools recover a meaningful return on their initial investments but also allow them to reinvest those funds directly into new
technology for their staff and students. Our goal has always been to make this process seamless, hands-off, and hassle-free, so educators can focus on what truly matters—empowering the next generation.
What role do you think education and government institutions play in promoting sustainable technology solutions, and how can they work together to drive change?
I believe education and government institutions have a significant role to play in driving sustainable technology solutions, but there’s
My passion lies in creating sustainable technology solutions that not only help schools recover a meaningful return on their initial investments but also allow them to reinvest those funds directly into new technology for their staff and students
Diamond McKenna is the CEO of Diamond Assets, a leading technology sustainability company focused on helping organizations maximize the value of their Apple devices. A mom to three children, two dogs, and a wife to a pretty amazing man, Diamond leads with authenticity and relies on her gut to drive decisions. Passionate about ensuring schools and businesses receive meaningful returns on their tech investments, she has cultivated a culture of innovation and impact, empowering institutions to be part of the sustainability journey the world is on.
Recently, in an exclusive interview with Digital First Magazine, Diamond shared the inspiration behind establishing Diamond Assets, insights on the most significant opportunities and challenges faced by women in leadership positions today, significant career milestones, future plans, words of wisdom, and much more. The following excerpts are taken from the interview.
still a lot of room for growth in this area. Right now, the process of trading in devices is often treated as an afterthought—a secondary step that only happens when new technology is purchased. To create truly sustainable technology environments, this mindset needs to shift. Device lifecycle management should be at the forefront, fully integrated into the broader technology strategy. By prioritizing sustainability from the start, these institutions can maximize their resources, reduce waste, and create lasting value for their communities.
How do you stay up-to-date with the latest developments and trends in the tech industry, and what resources do you recommend for others?
Staying ahead in the tech industry is all about collaboration, partnerships, and having a great team. At Diamond Assets, we’ve built a diverse team where everyone brings their unique passions and perspectives to the table.
This diversity fuels innovation because passion drives people to stay curious, informed, and forward-thinking. Beyond that, engaging with industry leaders, attending conferences, and fostering strong partnerships help us stay connected to emerging trends. For others, I’d recommend surrounding yourself with diverse voices, staying open to new ideas, and never underestimating the power of a passionate, knowledgeable team.
Can you describe your approach to leadership and management, and what qualities do you think are essential for effective leadership?
My approach to leadership is simple: people first, always. I believe in providing clear direction while empowering my team to take ownership of their work. Leadership isn’t about having all the answers—it’s about fostering curiosity instead of just asking questions. I create space for thoughtful reflection, embracing quiet
I create space for thoughtful reflection, embracing quiet moments and leaning into discomfort because that’s often where the most meaningful ideas, perspectives, and concerns surface
moments and leaning into discomfort because that’s often where the most meaningful ideas, perspectives, and concerns surface. I also believe that a healthy level of conflict is essential; when approached constructively, it challenges us, sparks innovation, and pushes us beyond the status quo. Effective leadership is about trust, curiosity, and creating an environment where every voice matters.
What do you think are the most significant opportunities and challenges facing women in technology and leadership positions today?
Honestly, this question itself highlights the challenge. When I enter a room with the intention of assessing who’s there, I notice that I’m often one of the few women. But when I show up simply as my authentic self, I feel that I belong— I’m welcomed, respected, and valued for what I bring to the table. The truth is, women before me have already shattered the ceiling in ITAD, and I’m fortunate to walk through the doors they’ve opened. Now, it’s about keeping those doors wide open for more women to step into leadership roles in tech. The real shift happens when we stop creating ceilings altogether and focus on building environments where everyone, regardless of gender, can thrive.
Who has been a significant influence or mentor in your career, and how have they helped shape your professional journey?
I’ve been fortunate to have a few professional relationships that have grown into deep, lasting friendships. These individuals have become my first call when I need advice or a fresh perspective. They challenge me in the best
ways—calling me out when I’m wrong, pushing me to see things from different angles, and encouraging me to think beyond my comfort zone. What makes their influence so powerful is that they show up for me not just when things are going great, but also during the tough times. Their honesty, support, and unwavering belief in me have been instrumental in shaping both my career and who I am as a leader.
What has been your most careerdefining moment that you are proud of?
The most career-defining moment for me isn’t tied to a single event—it’s the environment we’ve built at Diamond Assets. We’ve created a space where people can truly thrive by being their authentic selves. I’ve had the privilege of watching team members grow both personally and professionally—finding their purpose, changing career paths, and discovering passions they didn’t know they had. I’ve seen people share life’s biggest moments here, from engagements and marriages to the birth of their children. In a world that often focuses on the wrong things for the wrong reasons, we’ve fostered a culture where the right things happen naturally. That’s what I’m most proud of.
How do you prioritize your well-being and self-care amidst a demanding career?
Honestly, it’s something I’m still working on. Prioritizing self-care requires intention, and sometimes it takes a wake-up call to realize when I’ve let it slip. What I’ve come to understand is that my family and my business both need the healthiest version of me. That perspective helps me reframe self-care—not as a luxury, but as an investment in my ability to show up fully for
Entrepreneurship isn’t for everyone— it comes with risks, the fear of the unknown, and growing pressure as your business expands and you become responsible for a team
the people and responsibilities that matter most. It’s a continuous process, but I’ve learned that time spent on myself isn’t just for me; it benefits everyone around me.
What are your long-term career aspirations, and how do you see yourself evolving as a leader over the next five years?
I think it would be exciting to write a book someday—once I figure out exactly what story I want to tell. As for my professional journey, when the next chapter begins, I want to take everything I’ve learned from my roles at Diamond Assets and use those experiences to help other businesses solve problems, overcome challenges, and achieve their goals. I see myself evolving as a leader by continuing to grow, staying curious, and finding new ways to make an impact beyond my current role. It’s all about applying the lessons I’ve learned to create meaningful change, wherever that may be.
What advice would you give to entrepreneurs just starting their journey?
Entrepreneurship isn’t for everyone—it comes with risks, the fear of the unknown, and growing pressure as your business expands and you become responsible for a team. It’s not just about escaping a 9-to-5 or not wanting to work for someone else. It’s about passion, resilience, heartbreak, all-nighters, second chances, and even third tries. It requires both humility and confidence—sometimes even faking it until you make it. But here’s the thing: if you’re on the right path, you’ll feel it deep down. The challenges won’t disappear, but the journey will be worth every twist and turn because it’s yours. Trust that feeling, and keep going.
