In the loop
DEAR COLLEAGUES
I want to take a moment to thank each of you for your dedication, hard work, and collaboration this year.
Every team member has played a vital role in advancing Business Services’ mission to deliver exceptional support that enhances the community’s experience. Through innovation and a commitment to superior customer service, we’ve made significant strides together.
It is a pleasure working with a team that supports one another, steps up when needed, and cultivates such a positive, collaborative environment. You’ve all tackled every challenge with professionalism and have kept a great sense of humor along the way.
Financially, the year is looking very strong, thanks in large part to your continued commitment and effort.
I wish you all a restful and joyful holiday break, and I look forward to the success we’ll achieve together in 2025!
Cheers, Melanie
HOLIDAY BREAK
The University is closed from December 24 to January 5.
A Business Services holiday card, featuring a yummy cookie recipe, and festive holiday labels are available for you to send to your contacts.
For the period of May to October, we’ve seen an increase in revenues, which bodes well for year end!
• More than 15,000 student ID card were issued. This October, we saw a 180% increase from last year.
• Since May 4,059 orders placed with Print Services from students, faculty, staff and externals. Including 237 orders placed on concordia.ca/printstore
• Patrolling at the Loyola parking lots has proven effective this year, with revenues increasing by 31% during the day and 39% in the evening compared to last year.
• Bike parking usage has also grown significantly, rising by 26% from 105 to 133 users.
• Revenues have also increased by 22% at the FB Faubourg garage and 21% at the LB garage.
BACK TO SCHOOL INITIATIVES
Advertising around campus with tunnel banners, TV screens, student newsletters, orientation posters, events, and social media. There’s also an online brochure, bookmarks, and flyers about all our services.
FAST FACTS
Winter back to school
Ready, get set go! The first day of classes is January 13!
+ Brochure
SERVICES FAIR | WEDNESDAY, JANUARY 29
The service Fair showcases almost 50 services, support resources, and student associations.
We’ll have a booth in the EV atrium with giveaways and a DPrint credit contest !
Card Services will be issuing ID cards at LB 089 on January 6 and 7. Starting January 8, they will be set-up in the LB atrium. Students will be able to pick-up their ID, if they submitted a picture online, or get it one on-site. Business Services will also have a booth to promote services and answer questions.
This term, we’ll be adding “wait time from this point” signage in the LB atrium line-up. We’re also integrating closing times into the queue system to help reduce frustration.
Loyola Business Services office
During the back-to-school period, the office will be open Monday to Friday, from January 6 to January 17.
On Mondays and Fridays, mentors from the Success Center will be on hand to welcome and assist students.
Loyola exclusive contest and exciting giveaways will add a fun and interactive element for students.
Student’s questions
Direct students to concordia.ca/card — the one-stop destination for uploading the ID photo, getting an ID in person, getting an OPUS card, using the ID on campus, student discounts, and more!
+ concordia.ca/card
Student Success Center events
Connect days downtown only Undergrad, Jan 8 and Grad, Jan 9 9 a.m. to 4:30 p.m.
PARKING UPDATES
$ Renegotiated the leasing contract for 20 spaces with Loyola High School, generating additional revenues.
F Holiday closure
The LB parking garage will be closed from December 24 to January 5. The FB garage and Loyola parking lots remain open.
+ concordia.ca/parking
Mentors will distribute information about our services during these events. Plus, exclusive contests!
On-site support and tours
LB and SP Loyola, Jan 6, 7 and 10 10 a.m. to 4 p.m.
Success week
LB atrium, Jan 13 to Jan 17
IT and ISO representatives
PRINT STORE NEWS
Successfully renegotiated campus advertising contracts with Rogers and UB Media, boosting revenues while adding 24 horizontal screens and 8 large vertical digital screens on campus. The new large screens highlight ads for DPrint, the Print Store, lockers, parking, and ID cards!
The new agreement also includes an annual $30,000 allocation to advertise at other institutions and cégeps —a great opportunity to promote Concordia that our colleagues from recruitment were eager to seize!
“A special thank you to Steven for coordinating the Rogers screens shipping and installation — I couldn’t have done it without you!”
Kim
Here’s a summary of the key findings from our recent survey on the Print Store.
• 53.5% rated the overall shopping experience as very good, while 36.67% rated it as good.
• 83.33% of users found the site easy to navigate.
• Over 85% found what they needed online and believe our prices are competitive.
Brand recognition initiatives
• In October, we included “Thank you” bookmarks with information on ordering online to each order.
• In November, a 2025 calendar featuring statutory and Concordia holidays was included in each order and distributed to all departments.
• In December, a holiday card with a cookie recipe, along with some festive holiday tags highlighting our new label-making capabilities, is added to every internal order.
Open House
The entire Print Store team: Stuart, Rita, Amanda, and Elizaveta played a pivotal role in this year’s Open House. Producing anything from a multitude of posters, coroplast signage, brochures, and event guides, to postcards, nametags, and roll-up banners.
Hall Building project
Amanda explored various options to find the most durable solution at the best price. She also coordinated and provided guidance on the production and installation of the temporary hall building’s outdoor signage. The results are outstanding!
Eco-friendly choice
We’re excited to announce that we can now print stickers and reuse coroplast! This initiative not only offers a more cost-effective solution for our clients, but it’s also a significant step toward sustainability, as coroplast can be reused multiple times. This product option will be available online soon, allowing us to share this eco-friendly choice across all departments.
Staff Spotlight
Getting to know...
Stuart O’Driscoll, Customer Support Representative
Tell us a bit about yourself
I started working at a copy centre in my early 20’ as part of an internship. I picked up the work fast and enjoyed the different processes.
I’ve been at Concordia since 1997, and I’m turning 50 this April — which definitely calls for a few parties! It’s also a reminder that retirement is just a few years away.
What do you like about printing?
I enjoy the process, seeing the results of people’s design come to life. There’s something satisfying about taking a digital file and turning it into something physical.
The process is often a mix of problem-solving and attention to detail, and I enjoy seeing customers happy with the results. I also think I have a khack with photocopiers.
What couldn’t you live without?
My XBox console. I don’t have Internet at the moment, and this is how I unwind. I enjoy playing games.
What’s your favourite way to start the day?
I’m not a coffee drinker and I don’t eat breakfast, but I do enjoy listening to CBC News radio, catch up on the news, the weather, and spending as much time as possible lounging!
What’s most important to you?
My mom and my sister are the most important to me. And my game console ! :)
In
Reading In the Loop pays off!
I enjoy the printing process, seeing the results of people’s design come to life .” “
the loop QUIZ
Answer these questions, write your name, and drop it in the ballot box. You could win a $50 Book Stop gift card. Draw on Monday, December 16
If you could be any character from a book or movie for a day, who would you choose?
Batman would be an awesome choice! The cool gadgets, he’s a regular guy with serious skills and tech, no superpowers needed. Plus, getting to be a billionaire with a secret lair wouldn’t hurt either!
What’s something that nobody knows about you?
I did some amateur modelling; it was for a photographer that remade classic religious paintings and scenes in a modern reinterpretation. And yes, I was Jesus!
What’s your favourite type of cuisine?
If it doesn’t involve eggplants, liver or sushi and it’s not too spicy I’m into it!
What’s your favourite movie genre?
I’m open. My taste is sort of eclectic but obviously I enjoy sci-fi, fantasy and horror movies. Avengers’ movie, Dracula, or Star Trek. I also collect TV series.
Favourite music
I love music and the 80’s rocked! From The Cure, David Bowie, Nick Cave to Metallica and The Police. I’ve seen so many shows and I own so many band t-shirts.
If you see outside of work that’s my uniform: jeans and a band tee!
What is your favourite holiday?
I love Halloween, dressing up, the parties., the scary movies.
What’s your superpower?
I’m basically a photocopier whisperer!
? ?
1. Who was the second star of the Employee Spotlight?
2. When and where is the next Service Fair?
3. What are the names of Amanda’s cats?
4. Which Concordia parking garage is closed for the holiday?
5. What is the percentage increase of ID cards issued in October? ?
Pssst... You can find past editions of In the Loop on the Business Services Teams Channel under the In the Loop tab. Good luck and special thank you to Daniel for this great idea !